User`s guide

Using the HotWire Diagnostics Utility
3-2
5100-A2-GB22-00
December 1996
Symptom Possible SolutionPossible Cause
Experiencing
several errors while
transferring files.
Bad connection to
the CO.
Bad Ethernet card.
Bad Ethernet
cable.
1. Run local Loopback test; see Running
Loopback Tests.
2. Run Remote Loopback test.
3. Run Ethernet Loopback test.
4. Attempt to reset the 5170 unit; see
Resetting the RTU.
5. Contact your customer service
representative.
Cannot connect to
Central Office.
Network Link is
down.
Network cable not
connected.
1. Run a Remote Loopback test; see
Running Loopback Tests.
2. If Remote Loopback test is successful,
check Link State; see
Viewing
Transmission Statistics and Network
Status.
3. If link is up, check network cable
connection.
Cannot run
diagnostics. System
hangs.
1. Restart Diagnostic utility.
2. Contact your customer service
representative.