User`s guide

3-1
5100-A2-GB22-00
December 1996
Using the HotWire Diagnostics
Utility
3
Troubleshooting
Typically, you run your Diagnostics Utility to help troubleshoot your RTU. Review
the following symptoms and possible solutions to help in solving any problems
you may encounter during RTU operation. To use the utility, refer to
Accessing
the Main Menu.
Symptom Possible Cause Possible Solution
RTU does not
power On.
Power cord is
loose.
1. Check power cord.
2. Try a different AC outlet.
Front panel LNK
and/or CD LEDs are
off.
Bad DSL
connection.
1. Attempt to reset the RTU; see Resetting
the RTU.
2. Check the DSL connection.
3. Contact customer service
representative.
Not receiving data. Network Link is
down.
MAC address not
acquired or set.
Ethernet Port not
functioning
properly.
1. Check if link is up, see Viewing
Transmission Statistics and Network
Status.
Run Remote Loopback test; see
Running Loopback Tests .
2. Display MAC Address; see
Checking
RTU Status.
If the MAC address was
not acquired or set, try to issue a
request on the TCP/IP stack. Wait for 1
minute and try to display the MAC
address again. If the MAC address is
not set, see
Setting/Changing MAC
Address.
3. Perform External Ethernet Loopback to
determine if the port is working; see
Running Loopback Tests.