Oracle Acme Packet 6100 Hardware Installation and Maintenance Guide April 2015
Copyright © 2014, 2015 Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means.
Contents About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii 1 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Shipped Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Pre-Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Safety and Regulatory Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Acme Packet 6100 Hardware Installation Guide
About This Guide Overview The Acme Packet 6100 is a session border controller (SBC) platform that supports other product configurations. With its compact single unit design the Acme Packet 6100 provides exceptional functionality in a tightly integrated system. This chapter provides an introduction and overview of the Acme Packet 6100 main components. Please read this user guide in its entirety prior to installing the Acme Packet 6100 or any components.
Revision History This section contains a revision history for this document. Date viii Description February 2014 • GA Release October 2014 • Clarified that the speed of the Media Ports is 10Gb/sec. • Updated the Heat and Power Dissipation specifications. • Updated the title page to Oracle standards. January 2015 • Changed book title and footer. • Inserted a paragraph referring the reader to the Safety and Compliance Guide for details on the topic. • Removed copyright "C" from Title Page.
1 Safety Introduction This chapter provides an overview of the recommended safety precautions for installing the Acme Packet 6100. Before you install your Acme Packet 6100, read this entire manual. This document provides information intended to protect you and your Acme Packet 6100 from experiencing any harm during the installation process. These chapters also provide information that helps to keep your Acme Packet 6100 functioning properly and keep it from damage.
Electrical Safety Precautions To protect yourself from harm and the Acme Packet 6100 from damage, follow these electrical safety precautions: Precautions • Note the locations of the System Power switch on the Acme Packet 6100 and the location of the emergency power-off switch for the room where the Acme Packet 6100 is located. • If an electrical accident occurs, remove power from the system immediately by unplugging the chassis.
ESD Safety To protect the Acme Packet 6100 delicate electronic components from damage from static electricity, always follow the appropriate ESD procedures and wear the proper protective devices (such as an ESD wrist strap) when handling any and all Acme Packet 6100 hardware and while performing any Acme Packet 6100 hardware procedures. Precautions To protect your equipment from ESD, follow these ESD safety precautions: • Ensure that the Acme Packet 6100 is properly grounded.
4 Acme Packet 6100 Hardware Installation and Maintenance Guide
2 Component Overview Chassis The Acme Packet 6100 is contained in a 1U rack-mounted chassis. It can be front- or center mounted in standard 19” wide racks (up to 32” deep), with options for 23” wide racks. The front view of the Acme Packet 6100. Figure 2 - 2. Acme Packet 6100 - Front Panel The rear view of the Acme Packet 6100. Figure 2 - 3.
prevent the chassis from being overextended and requiring the user to unlock the clip to intentionally remove the chassis. Locking Clip Figure 2 - 5. Slide Rail Locking Clip and Vertical Orientation • The slide rails that are bolted to either side of the chassis or equipment rack are reversible and can be used on either side of the Acme Packet 6100. Figure 2 - 6. Rack-Mounted Slide Rail (rear mounting point at left) Figure 2 - 7.
Figure 2 - 9. Locking Clip Fastens the Chassis and Rack Slide Rails Once the chassis has been fully inserted into the rack, turning the captive thumbscrews clockwise will lock the chassis securely into the rack. Figure 2 - 10. Locking the Chassis to the Rack System Processor Processor Module (CPU) The Acme Packet 6100 processor module (CPU) is located on the main board of the Acme Packet 6100. This processor module handles both the management and signal processing within the system.
reset button, alarm LED, alarm silence button, console port, and USB port. The following is a close up of the front control panel. Figure 2 - 11. Acme Packet 6100 Front Control Panel Reset Pushbutton Pressing the front panel reset pushbutton will perform a hard reset of the Acme Packet 6100, immediately rebooting the Acme Packet 6100. After the reset button is released, the Acme Packet 6100 begins its boot sequence and loads the configured software file.
The alarm LED on the front control panel indicates if any alarms are active on the Acme Packet 6100. The LED can be three potential colors to indicate the severity of the alarms: Alarm LED • Unlit — indicates the system is fully functional without any faults. • Amber — indicates that a major alarm has been generated. • Red — indicates that a critical alarm has been generated.
Network Interface Unit The single, hot-pluggable network interface unit (NIU) contains all of the Acme Packet 6100 media and management interfaces. The NIU is located on the Acme Packet 6100 rear panel. The Signaling, Media and Network Management interfaces are located on the front panel of the NIU. Figure 2 - 16. Network Interface Unit - Top View Without powering down the hot-swappable Acme Packet 6100 you can exchange an NIU by removing and replacing it.
other power switches. The System Power switch, located on the front panel of the NIU, has the following switch settings: Caution • STBY — when selected, the Acme Packet 6100 powers down. While the system is in standby mode, the power supply remains active, and the fans inside of the power supply run as necessary. The fans in the front of the chassis do not run. This convenient feature enables the system to be shut down without having to withdraw the power supply or disconnect the power supply cord.
Console Port The console port, located on the Acme Packet 6100 front panel, provides access to the Acme Packet 6100 over an RS-232C serial connection. The Acme Packet 6100 supports only one active serial console connection at a time. The console port is useful for customers who want permanent console access. System Power On Stby Stby Dis LINK ACT Console Alarm USB Mgmt 0 Mgmt 1 LINK ACT Mgmt 2 PWR H/S Console Figure 2 - 20.
Figure 2 - 21. Console Adapter Alarm Port The alarm port on the NIU is a flexible interface that closes a circuit when a specific alarm level becomes active on the Acme Packet 6100. The Acme Packet 6100 features an alarm control signal interface that can be used in a CO location to indicate when internal alarms are generated. The Acme Packet 6100 uses alarm levels that correspond to three levels of service-disrupting incidents.
Table 2 - 3. Acme Packet 6100 Alarm Port Pin-Outs (Continued) Pin Number Network Management Ports Signal Name/Description 7 Ground 8 Ground The Acme Packet 6100 has three network management ports located on the left side of the chassis, labeled Mgmt 0 Mgmt 1 Mgmt 2. These 10/100/1000 Base-T Ethernet ports are used for EMS control, RADIUS accounting, CLI management, SNMP queries and traps, and other management functions.
Ethernet ports for use. Set up the management interfaces using the physical and network interface configuration elements. Refer to the System Configuration chapter of the Acme Packet Configuration Guide for details.
PWR LED The green PWR LED indicates the operational state of the NIU. System Power On Stby Stby Dis LINK ACT Console Alarm USB Mgmt 0 Mgmt 1 LINK ACT Mgmt 2 PWR H/S PWR LED Figure 2 - 26. PWR LED Possible states of the PWR LED include: H/S LED • on — indicates that power is being applied to the NIU. • off — indicates that power is not being applied to the NIU. The blue H/S LED indicates whether the NIU is seated properly.
System Power On Stby Stby Dis LINK ACT Console Alarm USB Mgmt 0 Mgmt 1 LINK ACT Mgmt 2 PWR Grounding Terminals H/S Power Supply A Power Supply B Figure 2 - 28. Acme Packet 6100 Dual AC Power Supplies and Grounding Posts IN IN OUT OUT System Power On Stby Stby Dis LINK ACT Console Alarm USB Mgmt 0 Mgmt 1 LINK ACT Mgmt 2 PWR Grounding Terminals Power Supply B IN IN OUT OUT H/S Power Supply A Figure 2 - 29.
grey locking handle, when moved from right to left, unlocks the power supply from the chassis. Handle to Remove/Insert Power Supply Locking Tab to Lock/Unlock Power Supply to Acme Packet 6100 Figure 2 - 30. Acme Packet 6100 AC Power Supply AC Power Cords Acme Packet ships each AC-powered Acme Packet 6100 with one 2 meter, 3conductor 18 AWG power cord for each power supply. The power cord, fitted with an IEC-60320 C13 connector, connects to the IEC- 60320 C14 receptacle on the power supply.
Handle to Remove/Insert Power Supply Locking Tab to Lock/Unlock Power Supply to Acme Packet 6100 Figure 2 - 31. Acme Packet 6100 DC Power Supply DC Power Cords A DC power cord ships with each DC power supply. A DC power cord must be 3-conductor, 10 AWG minimum rated for at least 140° F (60° C). Table 2 - 4.
Cooling Components The Acme Packet 6100 must remain well ventilated for reliable and continuous operation. The cooling features of the chassis include: Fans • Five individual fans • Fan Filter The Acme Packet 6100 chassis pulls cool ambient air into the chassis through five front-installed intake fans and exhausts heated air through perforated air outlets located along the rear of the chassis.
Acme Packet 6100 Series Hardware Architecture The Acme Packet 6100 series hardware is purpose-built for SBC applications and relies on state-of-the-art network processing and traffic management components to deliver security and scalable media processing. The network processing subsystem is comprised of the network processors, traffic management. This subsystem hosts the media control module and is completely hardware-based.
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3 Graphic Display Graphic Display The four-line graphic display located on the Acme Packet 6100 front control panel is visible at all times. The buttons used to navigate the display are accessible as well. The graphic display reports real-time status, alarms, and general system information. You can view this information without using a console, Telnet, or SSH connection into the Acme Packet 6100. Graphic Display Navigation Three navigation buttons are located to the right of the display.
Display Modes The Acme Packet 6100 graphic display defaults to one of two display modes: Base Display • Base display is the default and indicates a properly-functioning Acme Packet 6100. • Alarm mode becomes the default display mode when any alarms are active on the Acme Packet 6100. Active fault information is continuously displayed on the graphic display. The base display shows the type of Acme Packet 6100 running.
The top menu displays only one category at a time. Press the Enter button to select a displayed category and show its submenu information. Figure 3 - 35. Scrolling Through Menu Categories on the Graphic Display After 30 seconds of displaying a menu option or submenu information without any user input, the system automatically returns to the base display during normal operating conditions or to the alarm display during an alarm condition.
INTERFACE Menu The INTERFACE menu allows you to scroll through a list of all configured physical interfaces, including the management and media physical interfaces and the loopback interface.
SYSTEM Menu The SYSTEM menu allows you to view system software, current time, and syslog information. The following information displays over three screens in the graphic display in the order listed: • Screen 1 — Acme Packet 6100 software version and creation date: Software: ACME OS 6.0.
• Screen 4 — SNMP information: number of SNMP packets received, number of SNMP traps sent out: SNMP: PKTs in :20 TRAPs out :10 To use the ACTIVITY menu in the graphic display: ENVIRONMENT Menu 1. From the top menu of the graphic display, press the Enter button. 2. Press the Up or Down button to scroll to the ACTIVITY selection. 3. Press the Enter button. The first screen in the ACTIVITY menu is displayed. 4. Press the Up or Down button to scroll through the three ACTIVITY screens.
Graphic Display Output for HA Nodes The information included in this section only applies to high availability Acme Packet 6100 System nodes. The graphic display on a Acme Packet 6100 in an HA node indicates the current HA state. Five state indications can be displayed on the graphic display. Only the Standby and Active state indications appear in the graphic display for more than a few seconds. An explanation and example of each HA state follows.
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4 System Installation Introduction This chapter provides information about how to install the Acme Packet 6100 and its associated components, including cabling information. Shipped Parts Each Acme Packet 6100 ships in one box. Inside this box is the Acme Packet 6100 chassis and the accessory kit. The ordered NIU and power supplies are already installed in the chassis. Table 4 - 6.
Recommended Tools and Parts Acme Packet recommends that you have the following parts on hand: • Cable labels • UPS for AC installations • ESD wrist or heel straps • ESD-safe location Pre-Installation Guidelines The Acme Packet 6100 must have access to reliable power and cooling. When choosing a location for your Acme Packet 6100, follow the guidelines listed in this section. Environmental Guidelines Power Guidelines When preparing to install your Acme Packet 6100.
console connector, reset button, graphic display buttons, and physical interface card slots. Other Safety Guidelines • Do not block the air inlets or the fan module, or obstruct airflow to the system in any way. • Position equipment to allow for serviceability. This will aid in chassis removal, and prevent the need to remove or loosen other equipment in the rack. • Remember that the Ethernet interfaces are limited to 328 feet/100 meters as defined by the FAST Ethernet standard, IEEE 802.3.
Unpacking the Acme Packet 6100 To unpack the Acme Packet 6100: 1. Inspect the external packing materials and note if they are damaged in any way. 2. Open the exterior box. 3. Unpack the contents of the Acme Packet 6100 shipment. 4. Locate the packing list on the outside of the Acme Packet 6100 shipment box. 5. Confirm that all of the components listed in the packing list are present and in good condition.
• Equipment rack slide rail (part of the slide rail assembly) Figure 4 - 39. Equipment Rack Slide Rail • Chassis slide rail (part of the slide rail assembly) Figure 4 - 40. Chassis Slide Rail • Nut Bar (4) Figure 4 - 41.
• Mounting Spacer (2) Figure 4 - 42. Mounting Spacer • Phillips screws and flat head screws Phillips Screw #10-32 x 5/8” (8): Phillips Screw #6-32 x 5/16” (6) Flat Head Screw #10-32 x 5/16" (6) Figure 4 - 43. Phillips Screws and Flat Head Screws • Center mounting flanges (2) for a 2-post rack Figure 4 - 44. Center Mounting Flanges Cabinet-Style 4-Post Chassis Installation The following sections explain how to mount the Acme Packet 6100 in a cabinet-style, 4-post equipment rack.
Mounting System Acme Packet provides flexible mounting options for your Acme Packet 6100 equipment rack installation. The mounting system consists of a slide rail mounted on each side of an equipment rack and a chassis slide rail mounted on each side of the Acme Packet 6100 chassis. Once the slide rails are installed on the equipment rack and chassis, the chassis can be slid into place by aligning the installed chassis slide rails along the guides on the equipment rack slide rails.
3. For both holes in the flange, place one #10-32 x 5/8” screw through the mounting spacer, then through the slide rail flange and into the tapped hole. Slide Rail Flange Mounting Spacer #10-32 x 5/8” Screw Tapped-Hole Rack Figure 4 - 46. Attaching the Slide Rail to a Tapped-Hole Rack 4. Using a #2 Phillips head screwdriver, tighten the screws to secure the slide rail to the equipment rack. Do not completely torque the screws; leave a small amount of play at this time. Figure 4 - 47.
6. For both holes in the slide rail flange, place one #10-32 x 5/8” screw through the flange and into the tapped hole, and screw them into place. Figure 4 - 49. Installed Slide Rail in a Tapped-Hole Rack - Rear Mount Point 7. Repeat Steps 2 and 6 for the other test equipment slide rail. Figure 4 - 50. Installed Slide Rails in a Tapped-Hole Rack - Front Mount Points Figure 4 - 51.
2. Line up the painted side of the stationary rail with an appropriate mount point on the front of the equipment rack. Figure 4 - 52. Aligning the Slide Rail Front Mount Point in a Square-Hole Rack 3. For each of the two holes in the slide rail flange, place a #10-32 screw through the mounting spacer, then through the slide rail flange, and finally through the square hole in the rack rail. Slide Rail Flange Mounting Spacer 10-32x5/8” Screw Nut Bar Square-Hole Rack Figure 4 - 53.
6. Expand and line up the unpainted side of the stationary rail flange on the outside of the rear rack rail at the height used for the front mount point. Figure 4 - 55. Aligning the Slide Rail Rear Mount Point in a Square-Hole Rack 7. Hold the nut bar behind the rear rack slide rail. 8. Place one #10-32 screw through each of the holes in the slide rail flange, then through the square hole in the rack, and finally into the nut bar. 9.
2. Line up one chassis flange with the tapped holes. Position the chassis flange’s spring-loaded thumbscrew toward the front panel of the system. Figure 4 - 57. Tapped Holes to Accommodate Front-Mounting Flange 3. Insert 2 x #10-32 x 5/16" flat head screws into the flange and chassis, and using a #2 Philips screwdriver, tighten the screws to secure the flange to the chassis. Figure 4 - 58. Acme Packet 6100 With Front-Mounting Flange Installed 4.
Installing the Chassis in the Rack The Acme Packet 6100 is now ready to be installed into a 4-post equipment rack. To prevent personal injury or damage to the Acme Packet 6100 follow these guidelines: • This installation requires two people and should not be attempted otherwise. • Follow your organization’s best practices for lifting and installing heavy components into an equipment rack.
4. Line up the chassis-mounted thumbscrews with the threads on the Acme Packet 6100 mounting spacer. You may have to adjust the spacer locations before they line up with the Acme Packet 6100 ’s captive screws. Figure 4 - 63. Tightening the Thumbscrews 5. Once correctly positioned, hand-tighten the thumbscrews into the mounting spacer and secure the chassis in the rack. 6. Torque the two captive thumbscrews using a #2 Philips screwdriver. 7.
To install your Acme Packet 6100 in a center-mount configuration: 1. Locate the following components: • Center-mounting flanges (2) • #10-32 x 5/16" flat head (black) screws (6) 2. Line up one chassis flange with the three tapped holes found along the center of the side of the Acme Packet 6100 chassis. The three screw holes of the chassis flange will only align in one direction. Figure 4 - 65. Tapped Holes to Accommodate Center-Mounting Flange 3.
should hold the Acme Packet 6100 in the correct position while the other person screws the Acme Packet 6100 in place. Alarm Power Alarm Silence Acme Packet AP6100 Figure 4 - 67. Attaching the Acme Packet 6100 to a 2-Post Equipment Rack 4. Ensure that the Acme Packet 6100 chassis remains supported until you have completely installed it into the equipment rack. Fan Module Installation The fan module is preinstalled in the Acme Packet 6100 chassis when it ships.
Caution The Acme Packet 6100 does not support mixing AC and DC power supplies in the same chassis. A mixed power configuration is prohibited. Your equipment rack location must have a local earth ground. This ground can be either an unpainted spot on the grounded equipment rack frame, or a grounded bus bar in the equipment room. Grounding Cable Installation The ground terminals are located to the left of power supply B on the rear of the Acme Packet 6100 chassis.
2. Place the lug on the end of the grounding cable onto the grounding posts. Figure 4 - 69. Grounding Cable Over the Grounding Terminals 3. Screw the two kep nuts onto the grounding post, securing the grounding lug in place. When attached correctly, the grounding lug fits snugly between the chassis’s rear panel and the kep nuts. Figure 4 - 70. Kep Nuts Securing Grounding Cable to Grounding Terminals 4.
1. Set the System Power switch to the Stby position to cut off power to the Acme Packet 6100. System Power On Stby Stby DIS Console Alarm USB Figure 4 - 71. AC Power Supplies (left) and System Power Switch (right) 2. Locate the two AC power cords shipped with your Acme Packet 6100. Choose one power supply to work on first. 3. Connect one power cord to the power supply by inserting the 3-lead IEC60320 plug into the IEC connector located on the power supply.
DC Power Cord Installation This section shows you how to install a DC power cord. Caution Use a 30 Amp fused circuit for each DC power supply. Caution Refer to the power supply’s polarity label when connecting it to a power source. Failure to do so can result in equipment damage or serious injury. Important: This equipment is intended for installation in Network Telecommunication Facilities. To install the DC power cords in the Acme Packet 6100: 1.
4. Connect the plug from another 3-conductor power cord to the power connector located on the other DC power supply. IN IN OUT OUT System Power On Stby Stby Dis Console Ala Figure 4 - 76. Plug in the Second DC Power Cord 5. Route the DC power cords through your rack and cabling system to the power outlets. 6. There is no on/off switch on these power supplies. When you plug them in the power is on and the system will start to boot. 7.
Note: Intra-building ports include Media and Signaling Network Interfaces, Network Management Ports, Alarm Ports, and Console Port. Console Port The Acme Packet 6100 has one console port located on the rear-facing NIU. The Acme Packet 6100 ships with a console adapter that allows you to connect a standard DB-9 serial port to the Acme Packet 6100 ’s RJ45 console port. System Power On Stby Stby Dis LINK ACT Console Alarm USB Mgmt 0 Mgmt 1 LINK ACT Mgmt 2 PWR H/S Figure 4 - 77.
2. Insert the RJ45 connector on the end of the alarm port cable into the alarm port labeled Alarm. The release tab on the RJ45 jack clicks into place when you insert it properly. System Power On Stby Stby Dis LINK ACT Console Alarm USB Mgmt 0 Mgmt 1 LINK ACT Mgmt 2 PWR H/S Figure 4 - 79. Alarm Contact Cable Connected to Alarm Port 3. Management Network Ports Lead the alarm cable neatly away from the rear panel toward any alarm monitoring equipment.
10GbE SFP Optical Cabling Procedure This section explains how to cable a Acme Packet 6100 configured with 10GbE optical NIUs. Standard single mode or multimode fiber optic cabling with duplex LC connectors are used to connect the Acme Packet 6100 SFP-based NIUs to your network. Fiber Optic Cable Handling When handling a fiber optic cable: • Never touch the polished end of fiber cable. • To prevent serious eye damage, never look directly into a fiber optic cable connector or mating adapter.
4. Repeat Steps 1 through 2 for each additional fiber optic cable you connect to your Acme Packet 6100. Cabling for HA Deployments The information and instructions in this section explain how to cable an HA node. HA Cabling Category 5 (or higher) shielded Ethernet cables are required for cabling two HA nodes together. Rear Panel Cabling You can use one or two connections for HA redundancy support between the two members of an HA node.
3. Refer to the configuration procedures located in the HA Nodes chapter of the Acme Packet Configuration Guide. To cable Acme Packet 6100 in an HA configuration using dual rear interface support: 1. Insert one end of an Ethernet cable into Mgmt1 on the rear panel of Acme Packet 6100 A. The release tab on the RJ45 jack clicks into place when you insert it properly. 2. Insert the other end of the cable into the Mgmt1 port on the rear panel of Acme Packet 6100 B.
5 Startup Introduction This chapter describes Acme Packet 6100 startup which involves two tasks: • Powering on the Acme Packet 6100. • Creating the first console connection to the Acme Packet 6100. You can perform these actions in any order. However, if your console connection is configured first, you can observe the booting processes as your Acme Packet 6100 goes online. The last section of this chapter explains how to login to your system.
4. If you have created the console connection before powering up the Acme Packet 6100, you can watch the boot process as it displays on your screen. Powering On the Acme Packet 6100 This section explains how to power on your Acme Packet 6100. Prerequisites The following procedure presumes that you know how to connect your Acme Packet 6100 to either AC or DC power. To power on the Acme Packet 6100 hardware: 1. Plug in the appropriate AC or DC power cords for your device. 2.
System access in the following procedure uses the default User and Superuser passwords. If you do not have the default passwords, please send an email to tac@acmepacket.com. 1. At the ACLI Password prompt, enter the default system User password and press . Your entries are not echoed on the screen. User Access Verification Password: ACMEPACKET> From the User prompt you can view various configuration states and operating statistics on the Acme Packet 6100 and perform configuration tasks. 2.
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6 Maintenance Introduction Introduction This chapter explains Acme Packet 6100 hardware maintenance procedures and hardware alarm information. System Shut Down Although several user-replaceable components of the Acme Packet 6100 are hot-swappable, some limited Acme Packet 6100 maintenance procedures require that you shut down the system. Before you shut down or restart the Acme Packet 6100, ensure that there are no active calls in progress.
Rebooting, Resetting, and Power Cycling Reboot Rebooting the Acme Packet 6100 shuts down the system in an orderly fashion and then automatically restarts it. The operating system gracefully shuts down as processes are terminated and the files system is stopped. While the system and its processes are stopped, all call processing is immediately halted. You may therefore wish to perform tasks that call for a reboot during off-peak maintenance hours.
During a system reset, certain files are not closed properly, and they may become corrupted. Depending on what files become damaged, the system might become completely unusable. Caution Always try to first reboot the Acme Packet 6100 from the ACLI before performing a cold reset. Only reset the system as a last resort. To reset the Acme Packet 6100: 1. Insert a rigid paperclip-sized tool into the small hole on the front of the chassis beneath the graphic display.
Once you have determined that the Acme Packet 6100 due for maintenance is in standby mode, you can continue with the appropriate procedures to replace a part. If you need to perform maintenance on the active Acme Packet 6100 you need to manually force the two Acme Packet 6100s to switch HA states. Forcing a switchover renders the currently active Acme Packet 6100 standby, and the currently standby Acme Packet 6100 will assume all traffic processing and forwarding as the active system.
NETNETSBC1# show health Media Synchronized true SIP Synchronized true MGCP Synchronized true H248 Synchronized disabled Config Synchronized true Collect Synchronized disabled Radius CDR Synchronized disabled Rotated CDRs Synchronized disabled Active Peer Address 0.0.0.0 synchronized applications Redundancy Protocol Process (v3): active system State Active Health 100 Lowest Local Address 169.254.1.
2. Confirm that current configurations of both the active and standby Acme Packet 6100 match by typing display-current-cfg-version and press at the ACLI prompt. NETNETSBC1# display-current-cfg-version Current configuration version is 5 NETNETSBC1# NETNETSBC2# display-current-cfg-version Current configuration version is 5 NETNETSBC2# Note: While the two current configuration version numbers on the two systems MUST match each other, they do not have to match the shared running configuration version.
When this Acme Packet 6100 returns online, it will synchronize its HA state with the active HA node using the new NIU. You can confirm the system state by using the show health command. Chassis Removal This section explains how to remove the Acme Packet 6100 from an equipment rack. To prevent injury, Acme Packet recommends that any time a Acme Packet 6100 is installed or removed from an equipment rack, two people complete the procedure.
6. When mounted in slide rails, the chassis will stop when the locking clip pin on the chassis slide rail engages with the equipment rack slide rail. Figure 6 - 90. Locking Clip Fastens the Chassis and Rack Slide Rails 7. Push on the locking clip pin and locking clip latch to unlock the slide rails from each other. Locking Clip Latch Locking Clip Pin Figure 6 - 91. Locking Clip Latch and Locking Clip Pin 8. Remove the chassis completely from the slide rails. 9.
power supply, remember to first ground yourself using appropriate ESD grounding equipment such as a wrist strap. Figure 6 - 92. ESD Grounding Strap To remove a power supply from the Acme Packet 6100 chassis: 1. Remove the AC or DC power cables from the power supplies. Figure 6 - 93. Removing the Power Cords 2. With your thumb, push the grey locking tab to the left to unlock the power supply from the chassis. System Power On Stby Stby Dis Console Alarm USB Figure 6 - 94.
4. Continue pulling the power supply towards you until it is completely out of the chassis. 5. Move the power supply to an ESD safe location. Caution NEVER power up a power supply before it is installed in the Acme Packet 6100 chassis. Note: Ground yourself with an ESD wrist strap before installing a power supply. To install a power supply in the Acme Packet 6100 chassis: 1. Locate the power supply to be installed. 2. Locate the empty power supply slot in the chassis. 3.
NIU Removal and Replacement Prior to removing an NIU, the platform in which it is installed must be in standby before powering down the chassis and removing the NIU. The following procedure describes how to remove an NIU. Caution NIU Removal Make sure you are properly grounded with an ESD strap before removing the NIU. To remove an NIU: 1. Ensure that the Acme Packet 6100 on which the NIU is being replaced is in standby mode by following the steps described elsewhere in this document. 2.
6. Pull the loosened NIU out of the Acme Packet 6100 by holding each side of the NIU’s front panel. Figure 6 - 99. Removing the NIU 7. NIU Replacement Place the NIU in an antistatic bag while it remains outside of the Acme Packet 6100. To install an NIU into the Acme Packet 6100 chassis: 1. Locate the NIU. 2. Ensure that the ejection levers on the front of the card are in the open and extended position. Figure 6 - 100. Extending the NIU Ejection Levers 3.
5. Slide the card into the Acme Packet 6100. The physical interface card circuit board slides into the guide rails in the NIU bay of the system chassis. Figure 6 - 102. Installing the NIU 6. Continue sliding the card into the chassis until the ejection levers catch the chassis. At this point, the ejection levers will start to fold inward as the NIU is inserted into the chassis. 7. Fold both ejection levers inward toward the card to complete the connection to the motherboard.
8. Screw the NIU into the chassis with a #2 Phillips screwdriver. This creates the final connection between the interface unit and the chassis. Figure 6 - 104. Tightening NIU Thumbscrews 9. Replace all network and management cabling. 10. Set the System Power switch to ON to power up the chassis. The system boots up. 11. If the H/S LED lights in either a steady or flashing state, the NIU is not seated properly. If the H/S LED is lit, follow these steps: 11a.
connector supports one side of the module while the other side of the SSM3 module rests on four standoff posts. Figure 6 - 105. Location of the SSM3 Module Pre-Installation Guidelines Caution Please read and follow these pre-installation guidelines prior to replacing the SSM3 module: • The SSM3 module can be installed only in the designated location. • Note the installation location of the SSM3 module on the NIU PCB. • Ground yourself and follow proper ESD grounding procedures.
Required Parts Removing the SSM3 Module The following parts are required to replace the SSM3 module: • ESD wrist strap • ESD safe location • SSM3 Module • NIU Card The following procedure describes how to remove the SSM3 module located on the Acme Packet NIU card. Prerequisites: • Provide an ESD-safe location to place the SSM3 and NIU card. • Wear an ESD wrist strap or take similar equivalent actions to prevent static damage to the NIU card or other ESD-sensitive components.
• Standoff screws (stored after removing the SSM3 module or available with the new SSM3 module) To install the SSM3 module: 1. Grasp the SSM3 module along either side of the connector between your thumb and index finger and join the module connector to the NIU connector by pressing evenly across the connector until the module is fully seated (see below). Figure 6 - 107. Installing the SSM3 Module 2.
SSM3 Module Standoffs Figure 6 - 109. Location of the SSM3 Module Standoff Posts Installing SODIMMs The small outline dual in-line memory modules (SODIMMs) that expand the memory functionality of the Acme Packet 6100 are installed on the NIU PCB. The two SODIMM connectors are installed centrally on the NIU, one partially above the other, fastened by industry-standard SODIMM socket connectors. Figure 6 - 110.
Figure 6 - 111. Process for Installing the SODIMM (l-r) Pre-Installation Guidelines Caution Required Parts Please read and follow these pre-installation guidelines prior to replacing the SODIMMs: • The SODIMMs can be installed only in the designated location as described previously in this manual. • Note the installation location of the SODIMMs on the NIU PCB. • Ground yourself and follow proper ESD grounding procedures. • Remove the SODIMM(s) from the shipped packaging.
Removing the SODIMM(s) • ESD wrist strap • ESD safe location • SODIMM(s) • NIU Card The following procedure describes how to remove the SODIMM(s) from the Acme Packet NIU card. Prerequisites: • Place the new SODIMM(s) in an ESD-safe location. • Wear an ESD wrist strap or take similar equivalent actions to prevent static damage to the NIU card or other ESD-sensitive components. • Note the location of the SODIMM connectors on the NIU card. To remove the SODIMMs: 1.
5. Grasping the SODIMM between your thumb and index finger, pull the component out of the slot as shown in the series of images below. Figure 6 - 114. Removing the SODIMM (l-r) Installing the SODIMM(s) 6. Place the SODIMM in an ESD-safe location. 7. Repeat steps 3 through 6 to remove the SODIMM from the bottom slot. The following procedure describes how to install the SODIMM(s) onto the Acme Packet NIU card. Prerequisites: • Place the new SODIMM(s) in an ESD-safe location.
Figure 6 - 116. Installing the SODIMM (l-r) 82 5. Using the index finger and thumb of your hand, press straight down on both sides of the SODIMM to lock it into place as shown below. 6. The SODIMM should be seated parallel to the NIU PCB.
Upgrading or Replacing a Solid State Drive This section explains how to upgrade or replace the Solid State Drive (SSD) in your Acme Packet 6100. The SSD upgrade or replacement order consists of the drive itself with mounting brackets and 4 pan head screws (M3 x 5mm) attached.
The following is an overview of the power and ground cabling removal process: Removing the Chassis 1. Shut off power to the Acme Packet 6100 at the circuit breaker or power source. 2. Remove the power cable(s) from the Acme Packet 6100’s power supplies. 3. Unscrew the two kep nuts that secure the grounding cable lug to the Acme Packet 6100. 4. Remove the ground cable. Put the kep nuts in a safe place.
Removing Hardware in Center-Mount Configurations The rack ears must be removed before you can open the chassis. Figure 2 - 33 Left rack ear. To remove center-mount equipment rack hardware: Removing Hardware in Front-Mount Configurations 1. Remove the left rack ear by using a #1 Phillips-head screwdriver. 2. Remove the right rack ear by unscrewing the three screws. 3. Set the rack ears and screws aside. The chassis slides and rack ears must be removed before you can open the chassis.
Figure 6 - 118: Figure 2 - 35: Left chassis slide. Opening the Chassis 3. Remove the the two countersunk screws on the left rear side by using a #1 Phillips-head screwdriver. 4. Repeat steps 1 - 3 on the right side of the Acme Packet 6100. 5. Set the rack ears and screws aside The chassis lid is secured to the chassis by 15 screws. Remove the screws and lift the chassis lid off the chassis.
2. Set these screws aside. REAR FRONT 3. Unscrew the seven countersunk screws on the top of the Acme Packet 6100 that hold the chassis cover to the chassis. The following is an image of the top of the chassis. 4. Set the lid and screws aside. 5. Lift the chassis lid off of the chassis and set aside.
1. The SSD is located at the front of the motherboard, on the left side as you view it from the rear of the chassis. The SSD has brackets on each side, with four screws attaching it to the motherboard. FRONT REAR Figure 6 - 120: Close-up of installed SSD 2. 88 Identify the four screws that attach the SSD to the motherboard.
3. Identify the SATA connector attached to the SSD. FRONT Screws SATA Connection to SSD REAR Figure 6 - 121: Positions of screws and the SSD SATA cable connector 4. Using a number 1 Phillips screwdriver, unscrew the four screws attaching the SSD to the motherboard.
5. Hold the SSD in one hand, and the SATA connector in the other, and gently disconnect the two. Note that the SATA cable should remain attached to the motherboard. FRONT SATA Connection to Motherboard Screw Bases SATA Connection to SSD REAR Figure 6 - 122: After SSD removal Replacing the Solid State Drive 90 1. Exchange the current SSD for the replacement, then re-attach the SSD to the SATA cable. The connector is keyed, so make sure the gap in the connector is lined up with the key in the SSD. 2.
Postinstallation After the Solid State Drive has been installed in the Acme Packet 6100, you can close the chassis and reinstall it in the equipment rack. Attaching the Lid Use a #2 Phillips-head screwdriver for all chassis cover and side screws. 1. Set the lid on top of the Acme Packet 6100 chassis. The stickers are positioned at the chassis rear. 2. Screw the eight countersunk screws into the top of the Acme Packet 6100 to secure the chassis cover to the chassis.
Installing the Chassis in the Rack Perform the reverse of the operations in the Physical System Removal section of this document. Please refer to earlier sections of this document for full rack installation procedures. Validating the SSD Oracle recommends that you validate the Solid State Drive installation by running Acme Packet 1100 diagnostics. All versions from nnCX_diags110.gz and later include the appropriate tests for validating the SSD.
Optical Transceiver Removal and Replacement Your troubleshooting and diagnostics might reveal that the optical transceiver component of a 10GbE optical physical interface card needs to be replaced. The optical transceiver serves two functions: • Converts electrical signals into optical signals used to communicate with other optical networking equipment. • Serves as the receptacle for the LC duplex fiber optic connectors.
The single mode SFP+ transceiver for the Acme Packet 6100 features a blue clasp latch. Figure 6 - 124. 10 Gigabit Single Mode SFP+ Transceiver (Blue Bale Clasp Latch) Media Cables This section describes the media signaling interface fiber optic cable types used on the NIU. Each transceiver type (multi mode and single mode) are used with a different fiber optic cable. The fiber optic cables only ship from Acme Packet if you order them.
Caution Removing an Optical Transceiver To prevent damage to the optical lens, Acme Packet recommends that the protective dust cover stay on the optical transceiver port when the 10GigE physical interface card is not cabled. To remove the SFP+ transceiver from an NIU transceiver port: 1. Unplug all 10GbE fiber optic cables from the optical transceiver to be replaced. Figure 6 - 127. NIU Transceiver Port 2. Pull the bale clasp latch out and down. It will pivot downwards on its hinge. Figure 6 - 128.
3. Holding the extended bale clasp latch with one hand, use your other hand to pull the optical transceiver fully out of its socket in the physical interface card. Figure 6 - 129. Removing the Optical Transceiver Install an Optical Transceiver To install an optical transceiver: 1. Slide the replacement optical transceiver into the SFP socket on the NIU. Figure 6 - 130. Inserting the SFP+ Optical Transceiver into the SFP+ Socket 2.
3. Flip the bale clasp latch back into the rest position. Figure 6 - 132. Closing the Clasp Latch 4. Reconnect the optical cables to their corresponding ports. Figure 6 - 133.
Fan and Filter Maintenance This section explains how to remove a fan and replace the filter on your Acme Packet 6100. Removing and Replacing Individual Fans The individual fan is a user-serviceable, hot-swappable component. There are five individual fans in the Acme Packet 6100. If the Acme Packet 6100 experiences a fan malfunction, you must remove the existing fan and replace it with a functional one.
2. Using a small bladed screwdriver, unscrew the two captive screws at each corner of the individual fan you are replacing. Figure 6 - 135. Loosening Fan-Fastening Screws 3. Pull the individual fan you just unscrewed directly toward you, out of the chassis. Move the fan to an ESD-safe location. Figure 6 - 136. Removing the Fan Install Individual Fans To obtain a replacement fan, contact your customer support representative. Replacing the fan is the reverse process as removing it.
Figure 6 - 138. Inserting the Fan into the Chassis Slot 2. Using a small bladed screwdriver, tighten the two captive screws to hold the fan into place. Figure 6 - 139. Tightening Fan-Fastening Screws 3. Install the front bezel onto the Acme Packet 6100 by attaching the magnetic bezel to one side of the chassis front and then pivot the other side of the bezel until the other magnetic side attaches. Figure 6 - 140. Replacing the Front Bezel 4.
requires that you remove the module itself. If you are not shutting down the Acme Packet 6100, this procedure must be performed quickly or else the system may overheat and cause packet processing to stop. This maintenance should be performed alongside other preventative maintenance to take place within a planned maintenance or downtime window, during off-peak hours. Cleaning the Cooling Components To clean the fan module: 1. Remove the fan module from the chassis. 2.
Figure 6 - 143. Removing the Air Filter from Behind the Front Bezel 5. Replace the air filter with a new one. Do not reuse the used air filter. 6. Gently wipe the front fan bezel that contains the perforated air inlets with a clean, dry cloth. You can alternatively remove the fan bezel from the system and use compressed air to clean out the perforated air inlets. 7. Install the new air filter carefully in place behind the front bezel. Figure 6 - 144.
8. Place the air filter bracket behind the air filter, ensuring that the bracket locks into place in the holes against the inside of the front bezel. Figure 6 - 145. Replacing the Air Filter Bracket Behind the Air Filter Note: Only the removable fan bezel has vent holes that require cleaning. Caution To prevent damage to the painted finish, do not use any solvents or liquids to clean the perforated air inlets on the front of the chassis. 9.
• Fan speed • Environmental sensor • Power supply • Voltage • Physical interface cards Each alarm is assigned a severity level, depending on the details of the fault. Table 6 - 8. Descriptions of Alarm Severity Levels Alarm Severity Description Minor Functionality is impaired to a small degree (e.g., a single fan has failed) Major Pending failures or unexpected events are imminent (e.g., an LOS) Critical Catastrophic condition has occurred (e.g.
The following table lists the fan speed alarm. Fan Speed Alarms Table 6 - 10. Fan Speed Alarm1 Information Alarm Name FAN STOPPED Alarm 65537 Causes Alarm Severity2 ID CRITICAL: any fan speed is operating at <50%. Or speed of two or more fans are operating at >50% and <75%. Fan failure. MAJOR: speed of two or more fans is operating at >75% and <90%. Or speed of one fan is operating between >50% and <75% and the other two fans are operating at normal speed.
The following table lists the voltage alarms. Voltage Alarms Table 6 - 13. Voltage Alarm Information Alarm Alarm ID PLD VOLTAGE ALARM 2P5V (2.5 Volt Rail) 65544 PLD VOLTAGE ALARM 3P3V (3.3 Volt Rail) 65545 PLD VOLTAGE ALARM 5V (5 Volt Rail) 65546 PLD VOLTAGE ALARM CPU (Host Voltage) 65547 Alarm Severity Cause(s) Log Message MINOR EMERGENCY • Voltage 2.5V CPU has minor alarm MINOR EMERGENCY • Voltage 3.
Table 6 - 15.
Table 6 - 17. SFP Presence Alarm Information SFP REMOVED GIGPORT 1 65569 CRITICAL S0P1 SFP Removed Slot 0 Port 1 SFP Removed SFP INSERTED GIGPORT 1 65565 CRITICAL S0P1 SFP Inserted Slot 0 Port 1 SFP Inserted When an SFP module is inserted or removed from an NIU, there is no impact on system health.
7 Specifications Introduction This chapter provides information regarding the physical, electrical, environmental, and connector specifications of the Acme Packet 6100. Safety and Regulatory Certifications For information regarding safety and regulatory certifications applicable to the Acme Packet 6100, refer to the Acme Packet Platforms Safety and Compliance Guide in addition to this chapter. Physical Specifications .
DC Power Supply Physical Dimensions This table lists the physical dimensions and weight of the Acme Packet 6100 DC power supply. Table 7 - 20. Acme Packet 6100 DC Power Supply Physical Dimensions Specification Description Height 1.575” (4.00 cm) Width 2.146” (5.45 cm) Depth 13.26” (33.68 cm) Weight 2lbs., 5 oz. (1.05 kg) Important: This equipment is intended for installation in Network Telecommunication Facilities.
Device Ratings This table lists the alarm device ratings of the Acme Packet 6100. Table 7 - 24. Acme Packet 6100 Device Ratings Specification Value AC 100- 240 VAC, 50-60 Hz, 5A (X2) DC -48 VDC, 10 A (x2) Environmental Specifications For the Acme Packet 6100 to function properly, Acme Packet recommends that you follow the environmental guidelines in the following table. Table 7 - 25.
Table 7 - 26. Acme Packet 6100 Connector Specifications Specification Description GigE Port(s) The GigE fiber optic connection ports use duplex LC connectors (2) Terminal Block Connections The terminal block connections accept a bare (tinned) wire for DC power installations on each DC power supply (2) Optical Transceiver Interface Module Specification Refer to the following table for information about the optical specifications of the GigE SFP optical transceivers for the Acme Packet 6100.
8 Glossary Acronyms, Definitions, and Terms ACLI — Acme Command Line Interface is the command line interface used by Acme Packet to configure, maintain, and monitor Acme Packet SBCs and other Acme Packet products. AC — Alternating Current refers to the 120-volt electricity delivered by power utilities to three-pin power outlets. This type of power is called “alternating current” because the polarity of the current alternates between plus and minus, 60 times per second.
IEC — International Electrotechnical Commission IETF — Internet Engineering Task Force is the main standards organization for the Internet. IP — Internet Protocol is the method by which data is sent from one computer to another on the Internet. LED — Light Emitting Diode is an electronic device that lights up when electricity is passed through it. LAN — Local Area Network is a group of computers and associated devices that share a common communications line within a small geographic area.
SDRAM — Synchronous Dynamic Random Access Memory is a type of DRAM that can run at much higher clock speeds than conventional memory. Telnet — Telnet is a standard terminal emulation program that allows remote login and connection to systems/servers on a network. Telnet uses a single TCP/IP network connection to provide this remote login, control, and communication functionality.
116 Acme Packet 6100 Hardware Installation and Maintenance Guide
Index A AC power supply, physical dimensions of 109 ACLI authentication 58 acronyms 113 ACTIVITY menu 27, 28 alarm display 24 alarm port connector 13 current limits 110 pin-out 13 alarm port cabling 52 alarm port electrical characteristics 110, 111 alarm silence button 23 alarms 103–106, 107 clearing 24 hardware types 103 audience for this document vii B base display 24 battery warning 2 BOOT PARAMS menu 26 C cabling 51 HA scenarios 55 cabling the chassis 51 center mount installation 46 chassis grounding
console session 57 control panel front 9 rear 9 cooling components 20 air inlets 20 maintenance 100 cooling components, cleaning 101 cooling components, maintaining 100 D DC power supply, physical dimensions of 110 default password 58 E electrical specifications 110 ENVIRONMENT menu 28 environmental guidelines 32, 111 environmental sensor alarm information 105 equipment rack safety 33 ESD precautions 3 ESD safety 3 Ethernet ports cable specification 15 labeled diagram 55 recommended cables 15 F fan modul
link up/link down alarm information 106 log in, initial 58 logging in 58 NIU management Ethernet port alarm information 107 NIU replacement 72 NIU replacement in a HA node 66 M O management interface.
power supply removal and replacement 68 powering on the chassis 58 pre-installation 32 R rear panel cabling 55 rebooting 62 rejecting incoming calls 61 removing the chassis 67 reset button 8 resetting system 8, 62 resetting the system 62 RETURN 28 S safety guidelines 33 safety precautions 1 safety precautions, electrical 2 safety requirements 33 serial adapter.
