User`s guide

Voyager
™
Biospectrometry
™
Workstation User’s Guide B-5
B
B.2 Damages, Claims, Returns
Damages Please examine any shipments promptly after receipt to check
for damage. Contact PerSeptive’s Service Department if you
have questions about checking for damage.
If you discover damage, stop unpacking. Contact the shipping
carrier and request inspection by a local agent. Secure a
written report of the findings to support any claim. Do not
return damaged goods to PerSeptive without first securing an
inspection report, and contacting PerSeptive’s Technical
Support for a Return Authorization (RA) number.
Claims After a damage inspection report is secured, claims should be
processed through PerSeptive unless other instructions are
provided.
Returns Please do not return any material without prior notification and
authorization.
If, for any reason, it becomes necessary to return material to
PerSeptive, please contact PerSeptive’s Technical Support, or
your nearest PerSeptive subsidiary or distributor for:
• Return Authorization (RA) number
• Forwarding address
• Decontamination instructions
• Packing and shipping instructions
Place the RA number in a prominent location on the outside of
the shipping container, and return the material to the address
designated by the PerSeptive representative.