User`s guide

Troubleshooting
Voyager
™
Biospectrometry
™
Workstation User’s Guide 8-7
8
8.2 Troubleshooting
This section includes:
• Spectrum troubleshooting
• Software troubleshooting
• Hardware troubleshooting
Troubleshooting information is organized according to
likelihood of possible cause, from most likely to least likely
possible cause. If you are unable to solve your problem using
the information in the following tables, call PerSeptive
Biosystems Technical Support. To reach PerSeptive
Biosystems Technical Support, refer to the list of offices on the
back cover of this book.
8.2.1 Spectrum Troubleshooting
Table 8-1 Spectrum Troubleshooting
Symptom Possible Cause Action
Flat signal on oscilloscope
or in spectrum window for
sample region (matrix
peaks seen)
(continued on next page)
Laser intensity too
low
Adjust laser by using the
slider controls on the Manual
Laser/Sample Positioning
control page.
Analyzing “cold” spot Analyze different position in
sample position.
Sample consumed at
location in well where
laser is hitting
Analyze different position in
sample position.
Mass range setting
incorrect
Adjust. See Section 5.3.5,
Understanding Digitizer
Settings.