Owner's Manual

31
TROUBLESHOOTING CONTINUED
Symptom Remedy
HDMI input not working
Some mobile devices may require a special HDMI cable and/or adapter. Contact your HDMI device supplier for the HDMI cable and/or adapter.
Some devices may need to boot up before showing picture.
Ensure you are using an OEM branded (Apple, Samsung, etc.) HDMI cable and/or adapters. Generic HDMI cables and/or adapters may not function
properly with this system.
Cannot connect monitors to a
Wi-Fi network (hotspot)
Check to make sure the correct Wi-Fi network password is used. Refer to page 19 for more details.
Monitor is not registering in
the Voxx Link APP
Make sure your smart device has the latest version of the Voxx Link APP installed.
Ensure the system monitors and the mobile device are connected to the same Wi-Fi network. Refer to page 21 for more details.
Make sure Wi-Fi is turned on in the system menu, then briey turn the Wi-Fi o then on again.
Cannot play certain les from
USB or micro SD cards
Audio/video les embedded with DRM (Digital Rights Management) or copyright protection may not playback on this system. This is not a performance issue,
but a limitation that content providers may place on their content.
Some USB storage devices and micro SD cards may not be compatible (older USB thumb drives or micro SD cards).
Due to ongoing technological advancements, some USB ash drives and micro SD cards may be incompatible with this system.
Monitor is locked using
Google's "Find My Device"
service
Contact Voxx tech at 1-800-645-4994 for instructions on how to restore monitor operation.
NOTE: The system was designed to satisfy users of every tech level. Specically related to downloadable APPs available through the Google
Play Store, the performance of these APPs is based upon the strength of the Wi-Fi hotspot signal coming into the vehicle in addition to the
performance of the APP itself. A poor Wi-Fi connection to the internet can have an impact on content playback that can be mistaken for a
performance aw in the system. Before assuming that the system has a performance issue, please verify that the Wi-Fi signal strength through
your hotspot is strong and that all APPs are updated to their latest version. If you believe that the system has a performance issue, please contact
Voxx tech at 1-800-645-4994 so that an agent can assist you further in troubleshooting your system.