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TROUBLESHOOTING
Problem Possible Cause Possible Solution
» Headphones do not turn on » Battery is empty » Charge headphones
» No sound » Volume is too low
» Headphones are turned off
» Headphones are not paired
» Increase the volume
» Turn on headphones
» Double check if head-
phones are paired. If you
need to, pair again
» Headphones do not pair
with device
» Bluetooth
®
is turned off on
the device
» Headphones are too far
away from the device
» Turn Bluetooth
®
on in the
device’s settings
» Move the headphones
closer to the device
» Headphones do not react
to any buttons
» Headphones are turned off
» Headphone battery is
too low
» Headphones are out of
Bluetooth
®
range
» Turn headphones on
» Charge battery
» Move closer to the device
» Voice assistant cannot
be activated
» Voice assistant is not
activated on the device
» Activate voice assistant in
device settings
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