User Guide

VONETS - Wireless Module/Finished Product
17
Appendix Frequently Asked Questions
1.
How to restore the factory default parameters of the VONETS module/WiFi product?
Please refer to the information below to reset the factory default parameters of the VONETS
module/WiFi product：
VM300: http://www.vonets.com/serviceView.asp?D_ID=213
VM5G: http://www.vonets.com/serviceView.asp?D_ID=306
VBG1200: After the device is powered on for about 60 seconds, press and hold the Reset
button for 5 seconds and then release, the blue indicator light will flash a few times, and then
the device will automatically restore the factory default parameters (the restoring process
takes about 80 seconds).
During operation, the product cannot be powered down, otherwise it
may cause damage to the product.
2. Does VONETS module/WiFi product support firmware upgrade, how to upgrade?
VONETS module/WiFi product t supports firmware upgrade, and support online upgrade, please
visit website: www.vonets.com to refer to the related documents.
3. The device WiFi hot spot can be found, but the smart phone or PC can’t connect to this device
hotspot?
⚫ Reason 1. Due to some unexpected operation or power down, caused the destroy of
device parameters. At this time, just need to reset the device to factory default
parameters;
⚫ Reason 2. The device WiFi doesn’t work at the best channel, make the performance
worse. At this time, you can try to change the source WiFi hot spot and this device WiFi
channel to make the performance better;
⚫ Reason 3. The smart phone or PC haven’t been configured the correct WiFi password.
4. The device has been configured the source WiFi hot spot parameters, the smart phone or PC
has connected to the device WiFi hot spot, but still doesn’t get internet?
⚫ First, check the status light to know the current state of the device, then according to the
state of the device to analyze the fault reasons;
⚫ Reason 1. The distance between the device and source WiFi hot spot is too long, cause the
communication performance degradation, finally effect the user’s access to the Internet.
At this time, just need shorten the distance between the device and source WiFi hot spot
to solve this problem;
⚫
Reason 2. Due to some unexpected operation or power down, caused the destroy of
device parameters. At this time, just need to reset the device to factory default
parameters;