Quick Start Guide Vonage® VWR Device
Before you begin 1. If you purchased your Vonage® Device from a retail store, you must first activate your Vonage phone service. (You will need to provide the MAC ID on the bottom of the Vonage Device.) In the U.S., visit www.vonage.com/activate. In Canada, visit www.vonage.ca/activate. 2. If you received your Vonage Device in the mail from Vonage, your Vonage phone service has already been activated. 3. You also need a high-speed Internet connection, such as DSL or cable, to use Vonage.
Welcome to the Quick Start Guide for Vonage. Get ready to start saving money on your phone bill with Vonage – just follow these easy step-by-step instructions to set up your new Vonage device. Within minutes, you’ll be making phone calls with high-quality, low-cost Vonage phone service! If you have questions along the way, please go to the Troubleshooting Tips on page 9 or visit: www.vonage.com/help (U.S.) www.vonage.
Step 1: Identify the items you’ll need from your Vonage® Startup Kit. Locate your: • High-speed/broadband modem • Telephone • Ethernet cable that goes from your modem to your computer or router Vonage VWR Device Telephone Cable Blue Cable Antenna Black Power Cord Yellow Cable Base Support* NOTE: Ensure you are using the power supply provided with the Vonage Device. Using the wrong power supply could result in damage to your equipment. *Not required for installation.
Step 2: Set up your Vonage® Device 1. Unplug your existing modem’s power cord. Leave your modem connected to your cable or DSL phone line that supplies your Internet connection. 2. Attach the antenna to your Vonage Device. 3. Unplug the Ethernet cable that connects your modem to your computer or router. Unplug the cable from both your modem and your computer (or router). Note: In some instances the modem may be connected to the computer via a USB cord and USB ports.
5. Connect one end of the blue cable to the Ethernet port on your modem. Connect the other end to the blue port labeled “Internet” on the back of the Vonage Device. Ethernet Port Vonage Device USB Port Ethernet Port Vonage Device USB Port 6. Connect one end of the yellow cable to the yellow port labeled “Ethernet 1” on the back of the Vonage Device. Connect the other end to the Ethernet port on your computer or router that you unplugged earlier.
. Now plug your modem’s power cord back into an electrical power outlet. NOTE: You should allow enough time for your modem to complete its start-up process. If you’re unsure about how long this takes, consult the manual that came with your modem. Typical modem start-up takes 60 seconds. 8. Next, using the power cord that came with your Vonage kit, plug the smaller end of the power cord into the circular power port on the back of the Vonage Device.
If your Internet connection doesn’t work and you have a Cable modem: 1. Unplug the modem for at least 60 seconds. If left off for less than 60 seconds, it might still “remember” old information that could prevent it from working properly. 2. If your Internet connection still does not work, you may need to register your Vonage Device with your cable provider. You will need the WAN MAC ID on the bottom of the Vonage Device. If your Internet connection doesn't work and you have a DSL modem: 1.
Step 3: Connecting your phone 1. Plug the Vonage telephone cord into your phone or unplug your existing phone cord from the wall and plug it into the phone port directly on the Vonage Device. NOTE: If not done so already, disconnect phone cord from wall. Vonage Device 2. Plug the other end into the Green Phone 1 Port on the back of the Vonage Device. NOTE: Make sure the phone light is solid.
Wireless Networking Your Vonage® Device is also a wireless router. The default name of your wireless network is ‘DlinkVWR.’ To change the default settings and enable security encryption (highly recommended) see the VWR User Guide located online at www.vonage.com/vwr or in Canada www.vonage.ca/vwr. Note: The Vonage Device is a wireless B/G Router, with wireless turned on by default.
How to read the lights on your Vonage® Device: Power – When the power light stops blinking and is a solid green, this indicates that your Vonage Device has started up properly. Note that both the power light and the phone light must be solid in order to make a phone call. Internet – A solid light indicates connectivity to your router or network. Whenever there is activity, this light will blink. Ethernet – A solid light indicates connectivity to your computer(s).
Troubleshooting Tips If your Internet connection doesn’t work: You can solve many installation issues by resetting all of your equipment: 1. First, power down in this order: a. Computer b. Router, if you have one c. Vonage Device d. Modem NOTE: Leave the modem unplugged for at least 60 seconds. (The 60 seconds is to ensure the modem doesn’t “remember” old information). Confirm that all cables are snapped firmly into place. 2. Turn the devices on one at a time in this order: 10 a.
At this point, you should have both a dial tone and Internet connectivity. 3. Try opening your web browser to view a web page. If you cannot view a web page, check to see whether your cable or DSL provider is having connection problems in your area. If your Internet connection works, but you don't hear a dial tone or a voice recording: 1.
® Your Vonage Web Account To go to your web account: Visit the Vonage website and enter your username and password into the customer login area. Your Vonage Dashboard gives you everything you need at your fingertips. • Account – Visit the Account section to make changes to your personal and credit card information. • Features – You can make changes to a wide range of services in the Features section. • Voicemail – Check and manage your Voicemail account.
911 Dialing: Activate 911 Dialing to be sure that emergency personnel can respond quickly to your call for help! You can easily update your street address at any time through your Vonage Web Account. Enjoy your Vonage Digital Phone Service! If you have any questions please visit: www.vonage.com/help (U.S.) or www.vonage.ca/help (Canada) If you’re still having trouble, please call: 1-Vonage Help (866-243-4357) U.S. or 1-877-272-0528 Canada Vonage 911 service operates differently than traditional 911.
Enjoy! SYSTEM REQUIREMENTS • High-speed broadband Internet connection, such as Cable or DSL • A valid Vonage account • If you purchased your Vonage Device at a retail location, make sure to first activate your device at www.vonage.com/activate. In Canada, visit www.vonage.ca/activate. Please wait 30 minutes before checking for a dial tone.
