User guide

Vonage V-Portal User Guide
High Voltage Error [Code 211]
High voltage. Disconnect cables from phone ports 1 and 2 immediately. Contact Vonage
customer care.
Vonage customer care agents are trained to assist customers with this rare problem. Disconnect
the phone cords from both green phone ports 1 and 2 then call Vonage at 1-VONAGE-HELP (1-
866-243-4357) for assistance.
Line Wiring Error [Code 213]
Phone ports 1 and 2 may be connected to live telco lines. Plug phones directly to green
phone ports 1 and 2.
You’ll typically see this message if Phone Port 1 and Phone Port 2 of the V-Portal are
connected directly to phone jacks in your home and your home phone wiring hasn’t been
completely disconnected from the traditional telephone company. To resolve the issue:
1. Plug your phones directly into green Phone Ports 1 and 2 of the V-Portal.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3. Start using Vonage service when the Phone 1 and 2 icons display.
If you would like to use your V-Portal with the existing telephone wiring in your home, see Home
Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d
prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone
technician. Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics
for more information.
You might also see this message if you’ve used four-wire telephone cords to connect your FAX
machines to both active green ports of your V-Portal. Using standard two-wire telephone cords
normally resolves this problem. After you’ve replaced the telephone cords, run the phone ports
diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage
service when the Phone 1 and 2 icons display.
Tip: You’ll typically use standard two-wire phone cords with your V-Portal. For phone
cord recommendations, see What kind of telephone cord should I use in the phone ports
of the V-Portal?
Short in Lines Error [Code 215]
Faulty phones or home wiring. Plug known good phones using known good cables to
green phone ports 1 and 2.
This message typically displays if there is a short in your phone or fax machine, phone cord,
or home phone wiring (if both Phone Ports 1 and 2 of the V-Portal are connected directly
to wall jacks in your home). In rare cases, it may display if phone handsets are off-hook.
For FAX Machines: You might see this message if you’ve used four-wire telephone cords to
connect your FAX machines to both active green ports of your V-Portal. Using standard two-wire
telephone cords normally resolves this problem.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
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