User guide

Vonage V-Portal User Guide

If you bought your V-Portal in a Retail store and have not activated it on the Vonage

website, please visit www.vonage.com/activate

to activate it and sign up for Vonage digital

phone service.

If you received your V-Portal in the mail it is already activated. In rare instances you might

see this error message displayed even though the V-Portal is activated. Be patient. After a few

minutes you’ll see the Phone icon displayed on the LCD.

Phone Port Line Error [Code 007]

Phone may be plugged into incorrect green port. Try other green port.

Check to see if you plugged your phone into the wrong green phone port on your V-Portal.

Typically you’ll see this message if you try to place a call from a phone connected to Phone Port

2 and you've only activated one phone line of the V-Portal. Unplug your phone from the V-Portal

and plug it back in to the other green port.

You might also see this message if you’ve used a four-wire telephone cord to connect your FAX

machine to an active green port of your V-Portal. Using a standard two-wire telephone cord

normally resolves this problem.

Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone

cord recommendations, see What kind of telephone cord should I use in the phone ports

of the V-Portal?

Network Settings Error [Code 008]

Unplug all your networked equipment and plug them in again. DSL users, check ISP

username and password.

This message displays if you have DSL service and use PPPoE as your method of

connecting to the Internet but an invalid PPPoE User Name and/or PPPoE Password was

entered in the V-Portal Web UI.

When using PPPoE, you are required to login using the PPPoE User Name and PPPoE

Password supplied by your ISP before accessing the Internet.

Ethernet port, either directly or as part of your LAN. Enter V-Configure.com

into the address bar

of a web browser and navigate to the Basic Setup page (from the Home Page click Basic Setup).

Choose PPPoE as your method of connecting to the Internet and ensure that you’ve entered the

PPPoE User Name and PPPoE Password exactly as provided by your ISP.

If you have questions about setting up PPPoE, refer to the complete instructions provided in “How

do I setup a PPPoE connection?” on the right of the Basic Setup screen.

High Voltage 1 Error [Code 011]

High voltage. Disconnect cable from phone port 1 immediately. Contact Vonage customer

care.

Vonage customer care agents are trained to assist customers with this rare problem. Disconnect

the phone cord from Phone Port 1 and call Vonage at 1-VONAGE-HELP (1-866-243-4357) for

assistance.

View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to

Section 11 which explains limitations on Warranty, Remedy and Liability.