Vonage V-Portal User Guide Getting to know your V-Portal Ever hear the term user friendly? Well, the Vonage V-Portal defines the term. From the LCD Display messages to the color coded ports on the rear panel, the V-Portal is friendly to the user ... YOU. Installation and use is easy! The V-Portal can connect up to 2 Vonage digital phone lines through your high-speed Internet connection.
Vonage V-Portal User Guide Rear Panel The rear panel of the V-Portal is functional and informative. Reset Button The Reset button is identified as RESET. Press the Reset button and hold it in for at least 10 seconds to reset the V-Portal back to the factory default settings. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for easy identification.
Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. When you sign up for one line of Vonage service, you’ll typically plug your phone into Phone Port 1 on the V-Portal. The Phone Port 1 icon on the green label surrounding a port on the rear panel of the V-Portal identifies it as the port you’ll use to connect your phone to the V-Portal. You’ll also see this icon displayed on the status bar of the LCD and Web UI when you can place and receive phone calls using Phone Line 1.
Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along with buttons for navigating through the LCD menu. The V-Portal LCD display keeps you informed. From power-up through everyday use, the VPortal communicates with you through the LCD display. Status messages are provided during power-up and use, letting you know exactly what is happening. The V-Portal even tells you when it is ready for you to use it for calling.
Vonage V-Portal User Guide IP Address. You can even run diagnostic tests from the LCD menu. Vonage V-Portal LCD Menu provides complete details for using the menu. Control buttons are located directly under the LCD display area. Press the SELECT> button to and buttons to navigate through the menu items. The enter the LCD Menu then use the SELECT> button chooses the menu item and the
Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you informed of its progress when powering up by displaying LCD messages and icons. The V-Portal even lets you know when new messages are displayed... the brightness level of the LCD backlight automatically increases. LCD messages also report on everyday matters such as the phone number of a call you put on hold and the number of new voicemail messages and missed calls.
Vonage V-Portal User Guide LCD Message Retrieving IP address Meaning When you see this message, the V-Portal is connected to the Internet and is communicating with your Internet Service Provider (ISP) to obtain information that allows Internet access. It is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as “Ready to make calls” displays.
Vonage V-Portal User Guide LCD Message Meaning The Internet icon is connected, the displays in the status bar. If the LAN port icon also displays. The display backlight is on and set to High (full brightness). Ready to make calls Congratulations! When you see this message, your V-Portal is connected to the Vonage Network and “Ready to make calls.” A phone icon displays in the status bar for each Vonage phone line ready for use.
Vonage V-Portal User Guide LCD Message Meaning When necessary, a message will scroll across your V-Portal LCD to inform you of important Vonage news. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your V-Portal, you’ll see one of the error messages described below. Each message identifies the problem and tells you the most common solution. If you see an error message, follow the advice on the second line of the message.
Vonage V-Portal User Guide take a few minutes to complete its start-up process. Most modems have a light that should be lit solid when start-up is complete. When start-up is complete, this error should be cleared up. Internet Connect Error [Code 002] Check if your Internet is down. Try restarting modem. For DSL: Check PPPoE setup. This message displays when any of the following errors occur: • Your V-Portal can not reach your ISP (Internet Service Provider).
Vonage V-Portal User Guide will then take a few minutes to reload its software. When it has finished powering up, this error should be cleared up. NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your browser instead. Or... • You are using cable service and your ISP (cable company) requires you to register the MAC Address of your V-Portal with them.
Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Unplug power connector and plug it in again. This message displays when any of the following errors occur: • Your cable ISP assigns static IP Addresses, you’ve entered the assigned IP Address via the Web-based Configuration and Status User Interface (“Web UI”) of the V-Portal but the static IP Address entered was invalid.
Vonage V-Portal User Guide NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your browser instead. Vonage Register Error [Code 004] Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed. In order to place or receive phone calls, your V-Portal has to “register” or validate each phone line with the Vonage Network.
Vonage V-Portal User Guide If you bought your V-Portal in a Retail store and have not activated it on the Vonage website, please visit www.vonage.com/activate to activate it and sign up for Vonage digital phone service. If you received your V-Portal in the mail it is already activated. In rare instances you might see this error message displayed even though the V-Portal is activated. Be patient. After a few minutes you’ll see the Phone icon displayed on the LCD.
Vonage V-Portal User Guide High Voltage 2 Error [Code 012] High voltage. Disconnect cable from phone port 2 immediately. Contact Vonage customer care. Vonage customer care agents are trained to assist customers with this rare problem. Disconnect the phone cord from Phone Port 2 and call Vonage at 1-VONAGE-HELP (1-866-243-4357) for assistance. Line 1 Wiring Error [Code 013] Phone port 1 may be connected to live telco line. Plug phone directly to green port 1.
Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 2 icon displays. If you would like to use your VDV21 with the existing telephone wiring in your home, see Home Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks.
Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 1 icon displays. If all handsets are on-hook and the message still displays, simply using a phone and a phone cord you know are in working order typically resolves the problem. • If you have your phone plugged directly into green Phone Port 1 of the V-Portal: 1.
Vonage V-Portal User Guide 2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports diagnostic test and determine if the error has been corrected. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 2 icon displays. Tip: You’ll typically use a standard two-wire phone cord with your V-Portal.
Vonage V-Portal User Guide 4. Start using Vonage service when the Phone 2 icon displays. If the problem still exists there could be a short in your home wiring. If you would still like to use your V-Portal with the existing telephone wiring in your home, fix the short in your home wiring before installing the V-Portal. If you want to hire someone to fix your home wiring, Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information.
Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. Start using Vonage service when the Phone 1 icon displays. Line 2 Load Error [Code 020] Too many phones or a faulty phone connected to green port 2. If you are using more than five phones on phone line 2 or one of your phones is faulty you’ll see this message displayed.
Vonage V-Portal User Guide High Voltage Error [Code 211] High voltage. Disconnect cables from phone ports 1 and 2 immediately. Contact Vonage customer care. Vonage customer care agents are trained to assist customers with this rare problem. Disconnect the phone cords from both green phone ports 1 and 2 then call Vonage at 1-VONAGE-HELP (1866-243-4357) for assistance. Line Wiring Error [Code 213] Phone ports 1 and 2 may be connected to live telco lines. Plug phones directly to green phone ports 1 and 2.
Vonage V-Portal User Guide 1. Replace the four-wire telephone cords with standard two-wire telephone cords. 2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports diagnostic test and determine if the error has been corrected. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 1 and 2 icons display.
Vonage V-Portal User Guide 4. Start using Vonage service when the Phone 1 and 2 icons display. If the problem still exists there could be a short in your home wiring. To use your V-Portal with the existing telephone wiring in your home, fix the short before installing the V-Portal. If you want to hire someone to fix your home wiring, Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information.
Vonage V-Portal User Guide Vonage V-Portal LCD Menu The V-Portal LCD menu gives you ultimate control of the V-Portal through a straightforward menu displayed in the LCD area on the top panel of the V-Portal. The menu is organized into six major categories: Call Logs, Easy Dialing, Status, System, Settings, and Help. A "birds eye view" of menu functionality is provided in the Menu Map. Menu items are also organized functionally below.
Vonage V-Portal User Guide Note: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which you’d like to view your dialed calls. Choose Call Logs > Phone Line 1 (or Phone Line 2) > Dialed Calls. Can I call someone from my missed calls log? Sure. There’s no need to leave your missed calls log to dial a phone number on the list. You can dial directly from your missed calls log.
Vonage V-Portal User Guide How can I delete an entry from my missed calls log? Want to remove a phone number from your missed calls log? Easy! When you’re viewing your list of missed calls, use the and buttons to move to the number you’d like to delete and press SELECT>. When the new menu displays, select Erase to delete the selected entry or Erase All to delete all entries. A confirmation message will display. Simply press SELECT> to confirm the deletion or BACK> to quit without deleting.
Vonage V-Portal User Guide Of course you can also access your voicemail from any phone, from your Vonage Online Account or through your email. See Voicemail Plus for complete details. How can I get local traffic reports? Want local traffic reports but can’t remember the number for this free Vonage feature? Simply use the V-Portal Easy Dialing menu to place calls to Vonage’s 511 Traveler Information, powered by the US Department of Transportation. Start at the main menu and choose Easy Dialing > Traffic.
Vonage V-Portal User Guide your phone when the call is placed. Simply pick up your phone’s handset to send audio greetings to friends and family. If you try to call 1-700-GREETINGS when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed. Note: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line you’d like to use to place the call.
Vonage V-Portal User Guide Note: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line you’d like to use to place the call. Choose Easy Dialing > Phone Line 1 (or Phone Line 2) > Government Info. Of course you can also dial 311 directly from any Vonage phone. See 311 Dialing for complete details.
Vonage V-Portal User Guide I just missed a call… how can I easily dial back the caller? Simply use Vonage’s Call Return feature and you never have to worry about missing a call. Call Return allows you to dial back the last call made to you from anywhere in the US or Canada. There’s no need to remember the number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to return the call received. Start at the main menu and choose Easy Dialing > Call Return.
Vonage V-Portal User Guide If you try to enable or disable the Do Not Disturb feature when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed. Note: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line you’d like to use to place the call. Choose Easy Dialing > Phone Line 1 (or Phone Line 2) > Do Not Disturb.
Vonage V-Portal User Guide What Firmware Version is my V-Portal running? If you’ve called a Vonage representative for assistance with a problem, the representative might ask you which firmware version your V-Portal is running to assist you properly. Start at the main menu and choose System > Device Info. The firmware version and MAC address of your V-Portal are displayed in the following format: Firmware Ver x.x.x_x.x.
Vonage V-Portal User Guide Or, if you are able to make phone calls from your Vonage phone line but can not access the Internet from a computer connected to the V-Portal, these settings may help diagnose the problem. If you call a Vonage representative for assistance, the Ethernet port’s network information may help the representative solve the problem. To display network information for the Ethernet port, start at the main menu and choose System > Network Info > Ethernet Port.
Vonage V-Portal User Guide Higher (50 Kbps), and Normal (30 Kbps) sound quality. Many people can barely tell the difference between the settings. Normal Sound Quality dedicates the lowest bandwidth to phone calls while still providing clear digital phone sound quality. This setting saves bandwidth for all your computer upload needs. Read more about the Vonage Bandwidth Saver and learn how to change your bandwidth settings.
Vonage V-Portal User Guide With the V-Portal you can control the brightness of the LCD backlight. Choose one brightness level to use when Voicemail is waiting and a different level when there’s no Voicemail. By default, the brightness level is set to High when Voicemail is waiting and Medium otherwise. If you want to change brightness settings, start at the main menu and choose Settings > Brightness > Normal or Voicemail.
Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will function properly without adjusting any settings. You can make phone calls and use it as a router with the default settings.
Vonage V-Portal User Guide Enter the password in the Password field. The default password is router. So if you have not changed it, enter router. Click on the Go button. You are now logged in to the Web UI of the V-Portal.
Vonage V-Portal User Guide The top right corner of the Home page has the status bar. This status bar has the same icons that appear on the LCD display of your V-Portal. This status bar appears on every page of the Web UI. The status is automatically updated every 5 seconds. You can click on the Refresh button to update the status on demand. To get more detailed status information, click on the Status button. This will take you to the View the Terms of Service by visiting the Vonage website at www.vonage.
Vonage V-Portal User Guide Status Page. For more information on these icons and their meanings, see the LCD help. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide The bottom of the Home page has additional status information. This provides information on the hardware and software versions of your device. If you encounter a problem with your device and need to call Vonage customer support, they may need to know this information. If you’d like more detailed information, click on the See full device status > link. This will take you to the View the Terms of Service by visiting the Vonage website at www.vonage.com/tos.
Vonage V-Portal User Guide Status Page. The pane on the right side of the Web UI is dedicated to context sensitive help. This means that the information displayed in this area will change depending upon the contents of the particular page. Although the information displayed in this area will change, the location will remain the same. So no matter what page you are on, the right side is dedicated to help. The Navigation bar appears across the top of the Web UI just under the status bar.
Vonage V-Portal User Guide Basic Setup View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary to get your Vonage V-Portal running. In many cases, your Vonage device requires no additional configuration to use and once installed, it will function properly right out of the box. However, there are times when a little “tweaking” of the default values may be necessary. For example, DSL users will need to enter their PPPoE user name and password.
Vonage V-Portal User Guide HINT: If you are installing behind a router that you did not specifically configure to use different IP Addresses for every device connected to the router, then your router uses DHCP. A DHCP connection is the easiest Internet connection to setup. In most cases, your Vonage device requires no additional configuration to use DHCP. It will function properly right out of the box.
Vonage V-Portal User Guide • The V-Portal will restart. (You don’t have to do anything, except please be patient and wait until the V-Portal completes its startup sequence. The V-Portal is ready to make calls when you see the phone icon. ) ** MTU stands for Maximum Transmission Unit. This indicates the largest packet that can be transmitted across the network. By default, the MTU Size parameter in the V-Portal is set to 0 which indicates a value of 1492 will be used.
Vonage V-Portal User Guide To setup your Static IP connection: • Enter the following information obtained from your ISP: o IP Address o Subnet Mask o Default Gateway o Primary DNS o Secondary DNS • • • Enter the MTU Size**(optional). If no value is entered, the default value will be used. We recommend using the default value unless your ISP or Vonage Customer Care has asked you to change it. Click the Apply button. The V-Portal will restart.
Vonage V-Portal User Guide PPPoE PPPoE is an acronym Point to Point Protocol over Ethernet. PPPoE is most often used by DSL service providers. If you have a DSL line and you are required to log in using a User name and Password to access the Internet and you are connecting your V-Portal directly to your DSL modem, then your ISP uses a PPPoE connection. Choose PPPoE as your connection type. You will need your User Name and Password to configure the PPPoE connection.
Vonage V-Portal User Guide • The V-Portal will restart. (You don’t have to do anything, except please be patient and wait until the V-Portal completes its startup sequence. The V-Portal is ready to make calls when you see the phone icon. ) **MTU stands for Maximum Transmission Unit. This indicates the largest packet that can be transmitted across the network. By default, the MTU Size parameter in the V-Portal is set to 0 which indicates a value of 1492 will be used.
Vonage V-Portal User Guide (In the diagram above, we show a computer connected to your V-Portal. You could have connected a different device such as a video game console, router or DVR instead.) If you’d like to connect an additional device, such as a PC, video game console, router or DVR, to your V-Portal, you can simply plug the device into the yellow Ethernet port on the back of your VPortal. (This is assuming that the device you are plugging in to the V-Portal Ethernet port has DHCP enabled.
Vonage V-Portal User Guide • • • • • • DHCP Server Address – By default, the DHCP Server Address is 192.168.15.1. We recommend not changing the default. DHCP Server Subnet Mask – The default DHCP Server Subnet Mask is 255.255.255.0. We recommend not changing the default. Specify the range of IP addresses to use. o The Starting Local Address specifies the value for the DHCP server to start with when assigning IP address. o The Ending Local Address specifies the last IP address that can be defined.
Vonage V-Portal User Guide Changing your Password If you’d like to change the password from the default to something you can more easily remember, it’s easy. Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the Password sub-menu. The following screen will be displayed: To change your password: • Simply enter a new password in the Password field. A valid password has between 5 and 12 alphanumeric characters. Special characters and spaces are not permitted.
Vonage V-Portal User Guide addresses, parental controls, and network options. Some of these items are that are lost are critical things you need to get online. It all needs to be re-entered after a hard reset. So, before resetting the V-Portal to the factory defaults, try the default password ‘router’. For more information on resetting your V-Portal, see Factory Defaults. Save & Import Configuration So you’ve spent time installing your V-Portal and perhaps customizing it.
Vonage V-Portal User Guide Saving Your Configuration To save your current configuration: • Click on the Save button. The Save As window will be displayed. • Enter a File name (or use the default) and click Save. Restoring a Previously Saved Configuration To restore or import a previously saved configuration you need to import the configuration file: • Click on the Browse button. The Choose file window will be displayed. • Locate the file you want to restore and click on the Open button.
Vonage V-Portal User Guide Advanced Setup Now we come to the advanced settings of the V-Portal. Most users will never need to adjust any of the settings in this section. Many of the settings in this section require advanced networking knowledge. Incorrectly changing these settings may interrupt your Internet or voice service. We recommend that only users with sufficient networking knowledge change these settings or users who are instructed to do so by a member of Vonage’s Customer Care team.
Vonage V-Portal User Guide Port Forwarding is used when you want to provide public access to services running on your private LAN (such as a web server, e-mail server or FTP server). When a firewall is enabled, certain ports on a LAN may be blocked. Port forwarding allows incoming traffic from the Internet and directs it to specific services on your LAN based on the configured IP address and port number.
Vonage V-Portal User Guide • Enter the Local IP Address The Local IP Address is the destination IP address. It is the private IP address of the computer that is hosting the service/application. • Enter the Start Port. • Enter the End Port. NOTE: You can enter a single port or a range of ports to forward to a computer on your LAN. To specify a single port, enter the same port number in the Start Port and End Port fields.
Vonage V-Portal User Guide Caution: Incorrectly changing these settings may interrupt your Internet or voice service or increase the vulnerability of computers on your home network to hacker attacks. We recommend that only users with advanced networking knowledge change these settings. To setup Port Triggering: From the home page, click on the Advanced Setup tab. The Port Setting screen will be displayed.
Vonage V-Portal User Guide DMZ Host A DMZ host is a network device that is visible directly from the public Internet. This device has unrestricted access to and from the Internet. When enabling this service the firewall settings for the DMZ host will be disabled. A DMZ Host is often setup when running software applications that use random port numbers and do not function correctly when using Port Forwarding or Port Triggering.
Vonage V-Portal User Guide If you are still uncertain, you will need to contact your ISP to see if you are required to register your MAC Address. MAC Cloning vs. MAC Spoofing MAC Cloning and MAC Spoofing are almost identical. MAC Cloning is a specialized form of MAC Spoofing. Both MAC Spoofing and MAC Cloning copy a MAC address from a specific device onto the V-Portal.
Vonage V-Portal User Guide The MAC Address of your V-Portal is displayed in the Assigned MAC Address field. This value is never altered. It’s for reference purposes only. If you have disabled MAC Cloning and would like to re-enable it: • Click on the MAC Cloning checkbox field • Click Apply. • The MAC Address that was copied or cloned onto your V-Portal will be displayed in the Cloned MAC Address field.
Vonage V-Portal User Guide IP Filtering allows you to block access to the Internet based on a specific IP address. You can specify a single IP address or a range of IP addresses. Although not required, we recommend that IP Filtering be used on Local Area Networks that use Static IP Addresses. With DHCP (i.e. IP addresses that change), you would need to re-configure your IP Filtering settings every time your devices received new IP Addresses.
Vonage V-Portal User Guide Like IP Filtering, MAC Filtering allows you to block access to the Internet for a particular device. MAC filtering restricts access based on a devices MAC address. The advantage of restricting access based on MAC address is that it never changes. An IP address, which can be assigned by a DHCP server, may change. Setting Up MAC Filtering To setup MAC Filtering: From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu.
Vonage V-Portal User Guide To restrict access to the Internet based on a Port: • Enter the Start Port • Enter the End Port. If you restricting access from a single port, The End Port will be the same as the Start Port. • Select the appropriate Protocol – TCP, UDP or Both • Click on the Enabled checkbox to activate the Port Filtering rule. • Click the Apply button. For example, if you would like to block all network devices on your LAN from accessing HTTP sites (i.e.
Vonage V-Portal User Guide • • • • • Filter Proxy A proxy is a computer that acts as a bridge between two other computers that use different standards, formats, or protocols. Block Fragmented IP Packets This option prevents all fragmented IP packets from passing through the firewall. When the Blocked Connections option is selected on the Firewall Logs page and this option is selected, all fragmented IP packets will be logged.
Vonage V-Portal User Guide Caution: Incorrectly changing these settings may interrupt your Internet or voice service. We recommend that only users with advanced networking knowledge change these settings. To activate any of the features, • Click the Enable box next to the associated feature. • When you have chosen all the features you want, click the Apply button. All of the settings you have chosen will be activated immediately. Parental Controls The Internet is a big part of our children’s lives.
Vonage V-Portal User Guide specific websites, restrict access to websites based on keywords, or specify the specific websites you will allow your child to visit. You can also limit the amount of time your child can spend accessing the Internet for a given session. Setting Up Parental Controls There are two tasks that need to be completed to set up parental controls. First, you must add a user and next you must define the content policy for that user.
Vonage V-Portal User Guide To add a User: • Enter the name of the User in the text box field next to the Add User button. • Click the Add User button. The new User name will now appear in the User Settings drop down list. A maximum of 8 users can be added. NOTE: When you add a User a Content Policy of the same name is automatically created for that user. • • • Click the Enable box next to user name. Enter a password for this user in the Password field.
Vonage V-Portal User Guide • • • • • If you want this user to have unrestricted Internet access, click the Enable checkbox associated with the Trusted User field. The person will have access to all Internet content. Enter the Session Duration. The Session Duration is the amount of time a user has access to the Internet once they login. When the time period expires, the user will be required to login again. Enter the Inactivity time.
Vonage V-Portal User Guide • Activate Parental Controls by checking the Enable Parental Control checkbox and clicking the Apply button. • When you added a User on the User Setup tab, a Content Policy for that user was automatically added. The Content Policy has the same name as the user. Select the Content Policy for the User you want to modify from the Content Policy List drop down field. There are three ways to restrict access. You can either enter keywords or specific websites to restrict access.
Vonage V-Portal User Guide From the home page click on the Advanced Setup tab. Click on the Parental Controls submenu. The Override Password section is at the bottom of the screen is displayed: • • • • Enter the password in the Password box. A valid password will have between 5 and 8 alphanumeric characters. Special characters and spaces are not permitted.
Vonage V-Portal User Guide Using Parental Controls Now that we have looked at the Parental Controls screens – let’s see how they work using an example. For this example we will assume you want to setup parental controls for a child while allowing total access to the Internet for yourself. First, you need to add the users. • Login to the Web UI. • From the home page click on the Advanced Setup tab. • Click on the Parental Controls sub-menu. The Parental Controls screen is displayed.
Vonage V-Portal User Guide Now that the user is added, you need to define it. • Click on the Enable checkbox next to the User name in the User Settings drop down list. Notice that when the Enable box is selected, the Password, Re-Enter Password, Trusted User, Session Duration and Inactivity time fields become active. • • • • • Enter a Password for the user. We will enter vonage as the password. Confirm the password by entering it again in the Re-Enter Password field.
Vonage V-Portal User Guide The next step is to setup the Policy Content rules for the users. Note that since we want the user name “Me” to have unrestricted access to the Internet, there is no need to define a Content policy for that user. • Click on the Parental Controls tab. • Click on the Enable Parental Control checkbox and click the Apply button. This enables the parental controls. • For our example we’d like Child 1 to not have access to www.vonage.
Vonage V-Portal User Guide This screen will be followed immediately by a screen requesting them to login. Enter the user name “Child 1” and the password we created “vonage”. Click on the Login button. The following screen will be displayed: View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide Now when Child 1 surfs the Internet the parental controls we defined will be enforced. If they try to access www.vonage.com, the following screen will be displayed: This screen is followed by the following screen: View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide This screen gives you an opportunity to enter an override password to gain access to a blocked site. A similar set of screens will be displayed if Child 1 tries to enter any websites that contain the word “apple” in the URL. When the user “Me” accesses the Internet for the first time, you will be asked to login as well. However, since you are a trusted user, no further screens will appear and your access will not be restricted.
Vonage V-Portal User Guide • • • • • PPTP PassThrough - enables Point to Point Tunneling protocol to be used through the device so that a VPN device (or software) on your LAN may communicate properly with the Internet. Remote Configuration Management – allows the device to be accessed and configured from anywhere on the Internet by using the WAN IP address via port 8080. For example, if the IP address of the Internet port of your V-Portal is 11.22.33.
Vonage V-Portal User Guide • • Click on the Apply button. All the network options can be changed without rebooting the device. Dynamic DNS Service Dynamic DNS service makes it possible for other users on the Internet to establish connections to your machine without needing to track the IP address themselves. It is commonly used for running server software on a computer that has a dynamic IP address. Many Internet service providers dynamically assign IP addresses.
Vonage V-Portal User Guide • • Blocked Connections Known Internet Attacks The Blocked Connections option will only log events if the “Blocked Fragmented IP Packets” and/or “Port Scan Detection” options are selected on the Filtering page under Web Content Filter. These records can be viewed in the Local log or you can have an email sent to alert you of the event. To setup an email alert: From the home page click on the Advanced Setup tab. Click on the Firewall Logs sub-menu.
Vonage V-Portal User Guide From the home page click on the Advanced Setup tab. Click on the Firewall Logs sub-menu. The Local Options section is at the bottom of the Firewall Logs page: • • Click the checkbox of the event you want to record in the Local Log. Click the Apply button Factory Defaults Caution: Performing a factory reset on the device will reset ALL user defined router values. You will need to define these values again or restore them from a previously saved backup.
Vonage V-Portal User Guide • • • • Click the checkbox next to the Router Values field. Click the Apply button Wait for the device to reboot. You will now be able to log in to the device using the default user name and password. QoS QoS stands for Quality of Service. VoIP traffic, file downloads, gaming, streaming media and IM sessions are all competing for your bandwidth. QoS prioritizes your network traffic so that the traffic you identify as most important can pass first.
Vonage V-Portal User Guide Novice Tab: By default, all of the applications have a priority of Medium. If you would like to change the priority of an application: 1. Click on the checkbox labeled Enable QoS Priorities 2. Using the Priority scale, select a priority level for the application. 3. Click the Apply button. For example, let’s say you are working from home and you want your VPN connection to have the highest priority.
Vonage V-Portal User Guide Power User Tab As previously mentioned, the Power User tab assumes some knowledge of networking, QoS or in some cases information from other applications. For example, your gaming documentation may provide information on which ports to prioritize. The Power User tab has two sections: Upstream Bandwidth and Priority Rules List. Upstream Bandwidth In the Upstream Bandwidth section there are two choices for your Upstream Bandwidth setting, Auto or Manual.
Vonage V-Portal User Guide The Manual setting allows you to specify the maximum upstream bandwidth. You should only change the Upstream Bandwidth parameter to Manual and select a value from the drop down list if: 1. you are having a problem with far end voice quality and 2. you know what your upstream link bandwidth is provided by your ISP. For example, there may be times where the Measured Upstream Bandwidth reported is not correct. Let’s say you know your upload speed (upstream bandwidth) is 768Kbps.
Vonage V-Portal User Guide 1. Click on the Add Rule button in the Priority Rules List section. The Add Priority Rule screen will appear. 2. Enter a name for the rule in the Name field. Note that rule names are case sensitive; for example “Rule-1” and “RULE-1” will refer to two different rules. 3. You can choose to define your rule using a source (LAN) IP address range or port range, or destination (WAN) IP address range or port range.
Vonage V-Portal User Guide Now that we have added a rule, we need to select a priority for that rule and enable it. By default, all rules are added with a priority of low. In our example below, we have set a priority of High for our rule by choosing it from the drop down list. To enable the rule, select the Enable box associated with the rule. If you have more than one rule defined, you should enable only those rules you want to apply to your current network traffic.
Vonage V-Portal User Guide To delete a priority rule: 1. Highlight the rule you want to delete in the Priority Rules List. 2. Click the Delete button. Help In addition to the context sensitive help available throughout the Web UI, there is also a section dedicated to help. The Help section of the Web UI has four sub-menus.
Vonage V-Portal User Guide Status Page The Status Page contains information about your V-Portal and its configuration. This information may be useful when troubleshooting problems with your V-Portal. If you call Vonage Customer Support you may be asked to provide some of this information. The Status Page also provides a link so you can access to the Diagnostics Page and the LCD Message History Page. The Status Page is divided into 4 sections: Section 1 contains a brief description of the device.
Vonage V-Portal User Guide Phone 1: Indicates whether or not the phone line is registered for use. A line is registered for use when it has been setup and has a phone number associated with it. Possible values are Enabled and Disabled. Phone 2: Indicates whether or not the phone line is registered for use. A line is registered for use when it has been setup and has a phone number associated with it. Possible values are Enabled and Disabled.
Vonage V-Portal User Guide Diagnostics Page To access the Diagnostics Page, click on the Diagnostics sub-menu on the Status Page. The Diagnostics Page will be displayed: The Diagnostics page provides access to four utilities: • Ping • View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide • • Traceroute V-Support GR-909 Test Most users will not need to use these utilities unless asked to do so by a member of the Vonage Customer Support team. The results of these tests should be interpreted by users who have sufficient networking knowledge or a member of the Vonage Customer Support team. Ping Ping stands for Packet Internet Groper. Ping is a utility that is used to determine if a particular IP address is present on line and accessible.
Vonage V-Portal User Guide • • • • • Enter the IP address you want to ping in the Target field. Specify the size of the packet, in bytes, you want to send in the Ping Size field. Specify the number of times you want to send a packet to the remote device in the Number of Pings field. Specify the time (in milliseconds) you want to wait between sending pings to the remote device in the Ping Interval field. Click on the Start Test button. The results of the test will be displayed in the Results box.
Vonage V-Portal User Guide Traceroute A Traceroute test, as the name implies, is a utility used to trace the route a packet takes from your computer, across the Internet, to its specified destination. To perform a Traceroute test: Log in to the Web UI. From the home page click on the Status button and then choose the Diagnostics sub-menu. Select Traceroute from the Utility field drop down list.
Vonage V-Portal User Guide The results of the test will be displayed in the Results box. You can clear the results box by clicking on the Clear Test button. V-Support V-Support is a suite of diagnostic tests that provide additional information that is useful when troubleshooting a problem. There is no need to run these tests unless requested by a Vonage Customer Service agent. The Bandwidth Test determines the current upstream bandwidth of your Internet connection.
Vonage V-Portal User Guide • • Select the test(s) to be performed by marking the corresponding checkbox. Click on the Start Test button. The results of the test will be displayed in the Results box. You can clear the results box and test selections you entered by clicking on the Clear Test button. GR-909 Test The GR-909 Test is a suite of hardware tests that can be executed to determine if there are problems related to your physical phone line.
Vonage V-Portal User Guide The Resistive Faults Test is used to determine if there is a short in your phone line. This may be caused by a problem with your home wiring or a faulty phone. The Receiver-Off-Hook Test, as the name implies, tests to see if there are one or more phones off the hook. And finally the Ringers Test, is used to determine if there are too many phones connected to the phone port.
Vonage V-Portal User Guide • • Select the test(s) to be performed by marking the corresponding checkbox. Click on the Start Test button. The results of the test will be displayed in the Results box. You can clear the results box by clicking on the Clear Test button. There is one additional tool provided on the Diagnostics page. This tool is only for users who are using a DHCP connection to the Internet.
Vonage V-Portal User Guide • • Click on the DHCP Release button to release the current IP address. Click on the DHCP Renew button to get a new IP address. LCD Message History Page The LCD Message History is a list of the last 100 messages that were displayed on the LCD of your V-Portal. This information may be useful to Vonage Customer Service agents if you need to call them for help with a problem you are experiencing. A sample of the LCD Message History page appears below.
Vonage V-Portal User Guide Vonage V-Portal Tips and Troubleshooting Tips and answers to some frequently asked questions about the Vonage V-Portal are presented here. Take a look. You might find an answer to a question you didn’t even know you wanted to ask! Is there some general advice for problem solving? Absolutely! Many installation issues, such as no dial tone on your telephone or no Internet connection on your computer, can be resolved by: Resetting all of your networking equipment 1.
Vonage V-Portal User Guide Using Static IP Addresses Although not commonly used, Static IP addresses are sometimes used by cable ISPs. When you set up your Internet connection for the first time, your ISP may have given you a specific IP address to enter. If this is the case, then your ISP uses Static IP addresses. If yours does, you’ll have to set up “Static IP” as your Internet connection type, from the Web UI of the VPortal.
Vonage V-Portal User Guide Log in using your Parental Controls user name and password (not the router user name and password). My high-speed Internet connection uses a USB port, not an Ethernet port. What should I do? You need to switch your high-speed Internet connection from USB to Ethernet to use Vonage Internet Phone Service.
Vonage V-Portal User Guide Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord recommendations, see What kind of telephone cord should I use in the phone ports of the V-Portal? What is included with the V-Portal’s built-in router? The V-Portal supports a firewall, port triggers, advanced ALGs for protocols such as RSVP, POP3, SNMP, and streaming media. No separate routers are needed.
Vonage V-Portal User Guide Advanced Setup page (from the Home Page click Advanced Setup). Specify ports and IP addresses on the Port Settings page which displays. How can I operate a Virtual Private Network (VPN) application behind the V-Portal? The V-Portal supports pass-through for IPSec and PPTP, the most common VPN protocols.
Vonage V-Portal User Guide Vonage V-Portal Menu Map The V-Portal LCD menu allows you to control many settings affecting the functionality of the VPortal, settings such as the display language and brightness. Use the LCD menu to view your calls logs for incoming, outgoing and missed calls. You can even discover network and device information such as IP Address or MAC Address which may come in handy if you contact a Vonage representative with questions and they need this information to assist you.
Vonage V-Portal User Guide Phone Line 1 Phone Line 2 The Phone Line selection menu allows you to choose the line to which this feature will apply. It will only be displayed if you’ve activated two phone lines on your V-Portal. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide Firmware Version x.x.x_x.x.x Device Info MAC Address XXXXXXXXXXXX IP Address XXX.XXX.XXX.XXX Subnet Mask XXX.XXX.XXX.XXX Internet Port Default Router XXX.XXX.XXX.XXX DNS Server 1 XXX.XXX.XXX.XXX DNS Server 2 XXX.XXX.XXX.XXX Network Info IP Address XXX.XXX.XXX.XXX System Subnet Mask XXX.XXX.XXX.XXX Ethernet Port Default Router XXX.XXX.XXX.XXX DNS Server 1 XXX.XXX.XXX.XXX DNS Server 2 XXX.XXX.XXX.
Vonage V-Portal User Guide Off Low Normal Medium High Brightness Off Low Voicemail Medium High English Settings Language Francais Espanol Contrast Use / key -------- -------- Volume Use / key -------- -------- Restore Defaults Reset? View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide Vonage V-Portal Glossary The Glossary contains explanations for terms used throughout the Web UI that you may not be familiar with. It is arranged alphabetically and contains a quick index up front to aid in finding terms quickly. Term Definition ActiveX Control A simple computer program that runs within your Internet browser. It is used to add functionality to HTML web pages. An example of this functionality is animation.
Vonage V-Portal User Guide DNS Domain Name Service. Similar to DDNS, DNS translates domain names to IP addresses and IP addresses to domain names for machines with static IP addresses. Filter Filters define which network devices can transmit and receive data to/from the Internet. Filters can be used to block Internet traffic to specific network devices on the LAN or to block a specific type of Internet traffic. IP addresses are used to identify which devices are restricted.
Vonage V-Portal User Guide share your Internet connection. Lease Time The amount of time that a network user/client will be allowed to remain connected to the router using their current IP Address. MAC address In a network, the MAC address is a unique number that identifies a specific hardware interface. It is a 12-digit hexadecimal number. Modem A piece of network equipment that you use to gain access to the Internet – typically either DSL through your phone line or Cable service.
Vonage V-Portal User Guide email on a TCP/IP network. Spoofing In general, spoofing is a term used in networking to describe the ways in which software and hardware can be fooled. An example of this would be spoofing a MAC address. Spoofing a MAC address will alter the header of a packet to make it appear as if a message was sent from an authorized computer.
