V O LV O O N CA LL
VOLVO ON CALL This document describes the functionality of the Volvo On Call system. Volvo works continuously to improve our product. Modifications can mean that information, descriptions and illustrations in this supplement differ from the equipment in your vehicle. We reserve the right to make changes without prior notice.
TABLE OF CONTENTS VOLVO ON CALL Volvo On Call 4 Getting started with Volvo On Call 5 Comfort and control with the Volvo On Call app 5 Assistance with Volvo On Call 6 Automatic Crash Notification with Volvo On Call 6 Emergency assistance with Volvo On Call 7 Help during a trip with Volvo On Call 7 Remote Door Unlock and Remote Door Lock with Volvo On Call 8 Theft notification with Volvo On Call 9 Remote immobilizer with Volvo On Call 2 9 Customer service via Volvo On Call 10 Volvo On C
VOLVO ON CALL
VOLVO ON CALL Volvo On Call NOTE Volvo On Call provides direct contact with the vehicle and extra comfort and assistance 24 hours a day. The SOS button should only be used in case of accident, illness or if there is an external threat to the vehicle and its passengers. The SOS function is only intended for emergency situations.
VOLVO ON CALL Getting started with Volvo On Call This article describes what is required to get started with Volvo On Call. Activating Volvo On Call When the vehicle is picked up, the retailer will activate the Volvo On Call system and the owner will receive an automatically generated PIN code for Volvo On Call. The PIN code is used for security reasons to identify the owner of the vehicle (or another authorized person such as a family member) and works as a vehicle key.
VOLVO ON CALL Assistance with Volvo On Call Volvo On Call can provide extra security and assistance in the event of a flat tire, breakdown, accident, etc. Volvo On Call not only offers extra comfort and control via the app, but also a number of assistance services via the SOS and ON CALL button in the ceiling, such as emergency assistance in the event of an accident, theft notification, help during a trip and remote unlock. Related information • Automatic Crash Notification with Volvo On Call (p.
VOLVO ON CALL Emergency assistance with Volvo On Call In the event of an emergency, press the SOS button to contact the Volvo On Call customer service center, or the nearest emergency service center. Volvo On Call Customer service center To call for help in case of illness or an external threat to the vehicle or passengers, the Volvo On Call service center can be alerted manually by pressing and holding the SOS button for at least 2 seconds.
VOLVO ON CALL • • • Remote immobilizer with Volvo On Call (p. 9) Remote Door Unlock and Remote Door Lock with Volvo On Call Volvo On Call abroad (p. 11) The vehicle can be remotely unlocked via the Volvo On Call customer service center. It can also be locked and unlocked using the Volvo On Call app. Phone number to the Volvo On Call customer service center (p. 12) 3.
VOLVO ON CALL • Automatic Crash Notification with Volvo On Call (p. 6) • Emergency assistance with Volvo On Call (p. 7) • • • Help during a trip with Volvo On Call (p. 7) Theft notification with Volvo On Call (p. 9) Remote immobilizer with Volvo On Call (p. 9) Theft notification with Volvo On Call When the vehicle's alarm is armed, the vehicle owner will receive a message to the phone number registered with the retailer and then a push notice to the Volvo On Call app.
VOLVO ON CALL • Emergency assistance with Volvo On Call (p. 7) • • Help during a trip with Volvo On Call (p. 7) • Theft notification with Volvo On Call (p. 9) Remote Door Unlock and Remote Door Lock with Volvo On Call (p. 8) Customer service via Volvo On Call Volvo On Call availability Press the ON CALL button for answers on general customer questions. The Volvo On Call system's functions are available for a certain period of time after the remote key has been removed from the vehicle.
VOLVO ON CALL Volvo On Call abroad Volvo On Call services may vary when driving in other countries. When you push the SOS button, you will always be connected to the Volvo On Call customer service center for the market in which the vehicle is currently located. If there is no Volvo On Call customer service center, the nearest emergency service center will be contacted. When you press the ON CALL button, you will always be connected to your home country's Volvo On Call customer service center.
VOLVO ON CALL Phone number to the Volvo On Call customer service center 12 Country Calling from within the country Calling from another country Albania +385 162 698 40 +385 162 698 40 Belgium 02 773 62 22 +32 2 773 62 22 Bosnia/Herzegovina +385 162 698 40 +385 162 698 40 Brazil 0800 70 775 90 Not applicable Bulgaria +359 291 146 +359 291 146 Cyprus +357 777 724 33 +357 777 724 33 Denmark 070 21 50 53 +45 702 150 53 Estonia 80 07 777 +372 602 23 65 Finland 09 374 77 310 +358 9
VOLVO ON CALL Country Calling from within the country Calling from another country China 400 606 1635 +86 40 606 1635 Kosovo +385 162 698 40 +385 162 698 40 Croatia +385 162 698 40 +385 162 698 40 Latvia 800 070 77 +371 661 008 21 Lithuania 8 800 100 18 +370 521 650 10 Luxembourg (customer service center located in Belgium) +32 2 773 62 22 +32 2 773 62 22 Macedonia +385 162 698 40 +385 162 698 40 Malta +356 255 925 64 +356 255 925 64 Moldavia +373 225 789 13 +373 225 789 13 Mo
VOLVO ON CALL || Country Calling from within the country Calling from another country Slovenia +385 162 698 40 +385 162 698 40 Spain 091 325 55 09 +34 91 325 55 09 United Kingdom 0800 587 9848 +44 20 860 39 848 Sweden 020 55 55 66 +46 31 518 335 Czech Republic +420 800 050 296 +420 296 787 297 Turkey 444 4 858 +90 212 356 13 17 Germany 089 208 018 747 +49 89 208 018 747 Belarus +7 495 212 24 68 +7 495 212 24 68 Ukraine 0800 303 555 +380 444 950 078 Hungary 06 80 200 269 +36
VOLVO ON CALL Volvo On Call PIN code The PIN code is used for security reasons to verify that a person is authorized to use Volvo On Call services in a particular vehicle. The four-digit PIN code, which is sent to the vehicle owner when the retailer activated the subscription, is used to identify persons authorized to use certain Volvo On Call services such as remote door unlock via the Volvo On Call customer service center or to create an account for the Volvo On Callapp.
VOLVO ON CALL || Related information Backup battery for Volvo On Call • Comfort and control with the Volvo On Call app (p. 5) • • Volvo On Call PIN code (p. 15) If the vehicle has no electrical current, the main battery is replaced with the Volvo On Call backup battery. Phone number to the Volvo On Call customer service center (p. 12) The backup battery has a limited lifespan.
VOLVO ON CALL ephone number, type of service and the duration of the service. • • When information about a specific Volvo On Call-related event is automatically transmitted from the vehicle.
WARNING California Proposition 65 Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle.
TP 26648 (English - USA & Canada), AT 1817, MY19, Copyright © 2000-2018 Volvo Car Corporation
