User manual

VoloFone™ VF100 User Manual

Unable to Access VoloAdmin™

If you cannot access VoloAdmin™, take the following actions to identify and solve the problem:

Check that the PC is configured to obtain an IP address automatically using DHCP. If not, change the PC

TCP/IP settings. For further information, see Connecting the VoloFone™ VF100 to a Computer or the manual

of your operating system.

Check that an IP Address has been allocated to your computer by the VoloFone™ VF100. Use the procedure

described under No LAN Connection.

If the VoloFone™ VF100 IP address has been changed and you do not know the current IP address, use the

Reset button to reset the VoloFone™ VF100 to factory default configuration (see above). This will set the IP

address to 192.168.0.1 and the VoloAdmin™ page address to http://192.168.0.1.

Make sure you are using the correct login details. If the default password has been changed and you do not

know the current password, use the Reset button to reset the VoloFone™ VF100 to factory default

configuration (see above). This will reset the login details to default values. The default User Name is “admin”

and the Password is “password”.

If the PC is connected to the VoloFone™ VF100 via an Ethernet cable, check that at least one of the

corresponding LAN connector indicators (green Link light) is illuminated. If not, make sure that the cable is

properly connected or try using another Ethernet cable.

No Internet Access

If you cannot access the Internet from any of your local devices, take the following actions to identify and

solve the problem:

On the WAN page, make sure that the Wireless Broadband Status is “Connected” and that an IP address is

assigned.

Still on the WAN page, ensure that the APN (Access Point Name) is configured according to the information

from your service provider. (Found under the Configuration heading.) Carefully check the spelling of the APN

– one incorrect character and you will not be able to access the Internet.

Make sure that the antenna is properly connected and tightened to the VoloFone™ VF100 antenna

connector.

Check the Signal Strength Meter on the front panel of the VoloFone ™ VF100. If there is no display, a signal

is not present. Check with your ISP for a service outage.

If the Signal Strength Meter shows 1 orange bar, indicating a very weak signal, move the VoloFone™ VF100

to another location. Refer to Setting up the VoloFone™ VF100 for further information.

VoloFone™ VF100 fails to start normally

If the VoloFone™ VF100 has been started, but fails to complete the light chaser sequence and start normal

operation by repeatedly going through one of the following LED sequences:

 LEDs are all orange – LEDs perform chaser sequence, or

 LEDs are all orange – LEDs perform chaser sequence – LEDs are all off

the software is repeatedly trying to load but failing.

Take the following actions to solve the problem:

 Power cycle the unit – the LEDs will be orange then perform the chaser sequence.

 While the unit is in the chaser sequence, push the reset button for more than 10 seconds – this

performs a hard reset.

 Wait for the VoloFone™ VF100 to restart and check its operation.

If the VoloFone™ VF100 fails to start normally, return the unit for repair.

It is important that the reset button is pressed during the light chaser sequence.