User manual

VoloFone™ VF100 User Manual

Troubleshooting

This section describes how to solve a number of issues that could occur during installation, configuration,

and use of the VoloFone™ VF100.

Before you try any of the methods described in this section, make sure that the connected cables are

securely inserted and that the Power indicator on the VoloFone™ VF100 is blue.

If none of the suggested methods resolve the issue, it is recommended that you:

 Restart the VoloFone™ VF100.

 Reset the VoloFone™ VF100 to factory default configuration and re-install the unit.

To restart the VoloFone™ VF100, click Restart on the System web page. If you still cannot access the

VoloFone™ VF100, remove the power cable to disconnect the VoloFone™ VF100 from power and remove it

from the battery base (if present) then wait a moment before reconnecting the cable.

To reset the settings to factory default, use a paper clip to press the Reset button. Keep the Reset button

pressed for 5 seconds.

The factory default configuration contains the original settings of your VoloFone™ VF100. When you install

your VoloFone™ VF100 and access the VoloAdmin™ pages for the first time, the configuration file contains

the factory default configuration.

A reset to factory default configuration cannot be undone. If you reset the VoloFone™ VF100 to default

configuration, all your previous configuration changes are replaced. If you have previously changed the

password, you will have to login to the VoloAdmin™ page with the default User name “admin” and

Password “password”. For further information on resetting, refer to Resetting the VoloFone™ VF100.

Telephone Service not available

If you cannot make or receive a call from a Phone connected to the VoloFone™ VF100, take the following

actions to identify and solve the problem:

Make sure that the phone is working; try connecting it to a fixed line telephone network (PSTN). The phone

has to be of a standard touch tone type (with DTMF keypad support).

Some older phones have a keypad, but do not support DTMF. These phones are not supported by the

VoloFone™ VF100.

Connect the phone directly to the Phone connector on the VoloFone™ VF100. Verify that a dial tone is heard

when picking up the handset. If not, replace the handset and restart the VoloFone™ VF100. Allow sufficient

time for the VoloFone™ VF100 to restart (the Signal Strength Meter should have at least one solid green

indicator lit) and then listen for the dial tone again.

The phone LED on the front of the VoloFone™ VF100 should be lit and steady. Lift the handset and the

phone LED should flash. If this does not happen:

 Check the phone connection.

 If using a cordless phone, check that power supply is on.

 Check the Call Barring setting using VoloAdmin™. If necessary, disable all Call Barring.

 Check the USIM is not locked. If the SIM PIN is required, the dial tone is different (an intermittent tone

instead of the normal dial tone). Unlock the SIM using the telephone keypad by entering the PIN

followed by # then replace the handset. Alternatively, use VoloAdmin™ to enter the PIN:

 You can enter the SIM PIN in the Status, SIM or Quick Setup pages of VoloAdmin™ as follows:

 Enter the SIM PIN then click Apply.