User manual

FAQ
Abnormal phenomena Potential Reason Solution
the internet cable doesn’t plug into the
Internet port
Connect the cable according to
Picture 4.2.1
if the WAN port’s type is DHCP, the server
has been shut down, or there is no available
IP address.
Contact with the network
administrator
Network Link Status
showed as unavailable
if the WAN port’s type is PPPoE, the user
name and password may be wrong
Contact with the SP
Can not make a phone call fail to register
Confirm the user name and password
of the account provided by SP are
right
no ringtone when there is an
incoming call
the volume is turned off or to the lowest. Turn up the volume
The volume is very low
during the conversation
The volume is too low Turn up the volume
no voice from handset
Handset isn’t connected to the device in the
right way
Connect again by following the menu
blank screen the device is in Sleep status Press any keys to active the screen
The voltage is not stable Replace with a stable power adapter
Loose of Power plug Re-plug the power
when the AV out mode is TV,
there is no video
Wrong port Connect to the right port
Others
Restart the device or contact the
service hotline
51
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