User Manual snom 300 | 320 | 360 | 370 deutsch english español français italiano VoIPon www.voipon.co.uk sales@voipon.co.
Table of Contents Welcome ............................................................................................................................... 1 Copyright .........................................................................................................................................1 Warranty...........................................................................................................................................1 Declaration of conformity ................................
Web User Interface .................................................................................................................... 26 Access ...................................................................................................................................................26 Phone Configuration Changes ...............................................................................................................27 Phone Configuration ...................................................
Call Indication..............................................................................................................................................63 Accepting Incoming Calls ........................................................................................................................64 Call Waiting .................................................................................................................................................64 Denying Incoming Calls ....................
“Edit” / “Enter number” screen ...............................................................................................................92 “Ringing”, “Calling”, “Connected”, “Holding”, “Transfer”, “Conference” screens ....................92 Mapping of Key Events.............................................................................................................. 93 Idle Screen .....................................................................................................................
User Manual English Welcome Welcome to the user guide for the snom3x0 VoIP phones. This manual describes the available features of the phone when it is connected to a SIP (RFC 3261) compliant PBX. The functions and features available with this phone are designed for easy use in many different phone handling situations. The user manual describes the functions and features of the snom3x0 VoIP phones as they are programmed for delivery from the factory.
English snom 3x0 VoIP Phones User Manual English Important User Information Safety instructions Save these instructions. Read these safety instructions before use! L Note: When using your phone or connected equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock, and other personal injury. • Follow instructions in the equipment's user manual or other documentation.
User Manual English Overview Hardware Components The main hardware components of your snom VoIP phone are the display (1), the keypad with LEDs (2), and the audio devices (3). snom 300 snom 320 © snom technology AG 2007 Overview • 3 VoIPon www.voipon.co.uk sales@voipon.co.
English snom 3x0 VoIP Phones User Manual English snom 360 snom 370 4 • Overview © snom technology AG 2007 VoIPon www.voipon.co.uk sales@voipon.co.
User Manual English (1) Display Features snom 300 snom 320 snom 360 snom 370 (0-45 degrees) Tiltable Backlight Type Two-line LCD monochrome Two-line LCD monochrome Graphical LCD monochrome Graphical LCD Characters / pixels 16 characters per line 24 characters per line 128 x 64 pixels 240 x 128 pixels grayscale (2) Keypad and LEDs The keypad (including LEDs) is grouped in up to 8 functional units: a) Navigation Keys b) Alphanumeric Keys c) Audio Device Control Keys d) Free Function
English snom 3x0 VoIP Phones User Manual English (2a) Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions. snom 300 - snom 320 - snom 360 - snom 370 Cancel Up Down Left Right Confirm (2b) Alphanumeric Keys Use the alphanumeric keys to enter numbers, letters and special characters. Depending on the selected input mode (see page 54) you can enter digits, lower / upper case or special characters.
User Manual English (2c) Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: snom 300 snom 320 - snom 360 - snom 370 Volume Volume Speaker Speaker Redial Headset Mute Adjusts the volume see page 33 Toggles handsfree mode. see page 71 Redials a number. see page 62 Toggles headset mode. see page 71 Mutes / unmutes the microphone.
English snom 3x0 VoIP Phones User Manual English (2e) Preprogrammed Function Keys The preprogrammed function keys are preprogrammed as labeled. The following functions are mapped onto them: snom 320 - snom 360 - snom 370 Redials a number. see page 62 Calls up the phone directory. see page 81 Transfers calls (if supported by your PBX). see page 76 Redial Directory Transfer Menu Version 6: Calls up the main menu for configuration changes.
User Manual English (2g) Message LED The “Message LED” is primarily used to visually indicate new voice messages stored on the mailbox of your PBX, (see page 87 “Voice Mailbox”). When the following setting on your phone’s web user interface is set to “ON”, it can also be used to indicate the activities of your monitored extensions (Dialog State see page 89 “Extension Monitoring and Call Pickup”) and to visually indicate missed calls.
English snom 3x0 VoIP Phones User Manual English User Interfaces The hardware components keypad and display constitute the phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. Additionally, each phone has a web user interface to make calls remotely and to access all configuration settings.
User Manual English Getting Started Phone Installation Install your phone using the “Quick Start Guide” included in the package: Installation Step snom 300 snom 320 snom 360 snom 370 factory fitted factory fitted factory fitted Check contents of package Attach the footstand for horizontal placement Connect the following components to your phone We recommend this order: Adjust the display angle 1. 2. 3. 4. 5. 6.
English snom 3x0 VoIP Phones User Manual English Phone Initialization After your phone has been powered up, the system boots up and performs the following steps: (1) Hardware Self-Test A phone hardware self-test is run, all LEDs light up. (2) TFTP Update Screen The TFTP Update Screen allows you to update the firmware along with setting the phone back to factory values. snom 300 snom 320 snom 360 snom 370 Warning: Use this option only when the phone is malfunctioning on reboot.
User Manual English (3A-a) DHCP Request By default the phone attempts to contact a DHCP 6 Server in your network in order to obtain its valid network settings, e.g. IP address, netmask, gateway, DNS server, etc. The message “Sending DHCP request” is displayed briefly and the obtained IP address and the phone’s MAC address are displayed. snom 300 snom 320 snom 360 IP-Adr: 192.168.X.X 7 IP-Adr: 192.168.X.X IP-Adr: 192.168.X.
English snom 3x0 VoIP Phones User Manual English (3M) Manual Phone Initialization If your IP telephony system does not support automatic initialization, use the following instructions. (3M-a) Manual DHCP Setup If your phone cannot contact a DHCP Server for any reason, the message “Sending DHCP requests” is displayed permanently. Action: Stop the phone from sending DHCP requests snom 300 Send.
User Manual English (3M-b) Manual Basic Configuration When mass deployment is not used or incomplete, you will be prompted to enter the basic configuration manually. Phone User Interface Language Action: The default phone user interface language is “English”. Choose your preferred phone user interface language. snom 300 snom 320 snom 360 snom 370 Firmware Versions below 7 provide integrated multiple language support.
English snom 3x0 VoIP Phones User Manual English Tone Scheme (Dialtone) This setting determines country-specific call progress tones, e.g. dial tone, busy signal, etc. Action: Choose the country tone scheme (Australia … USA) snom 300 snom 320 Sel. Dialtone: Australia Use Select Dialtone Australia snom 360 snom 370 Dialtone Australia China Denmark France … Select Dialtone: Australia China Denmark France time for navigation and select your country’s tone scheme from the list.
User Manual English (3M-c) Logon Wizard The “Logon Wizard” screen is shown when no extension (SIP identity) has been configured yet. Action: Enter the Logon Wizard This step is skipped. This step is skipped. snom 360 Welcome! Press a key to log on. snom 370 Logo snom 320 Logo snom 300 time Welcome! Press a key to log on. Press a key. Result: The “Logon Wizard” will guide you through the manual configuration steps for setting up your first extension (SIP identity).
English snom 3x0 VoIP Phones User Manual English Registrar (SIP domain) This setting determines the registrar that is part of the SIP address format (SIP- URI: “account@registrar”). Action: Enter the registrar (SIP domain) of the first extension (SIP identity) snom 300 snom 320 snom 360 snom 370 Change the input mode, if applicable, and enter the first extension’s registrar. L Note: Acceptable entries are domain names or IP addresses, e.g. sip.company.com, 192.168.0.100, etc. Registrar: 192.168.0.
User Manual English Registration The phone attempts to register the first extension (SIP identity) using the account/ registrar data provided by the automatic or manual initialization. L Note: Should the IP PBX (SIP registrar) require an authentication , you will be prompted to enter the correct password . Make sure you are using the appropriate input mode or enter the password via the web user interface, see page 38.
English snom 3x0 VoIP Phones User Manual English Idle Screen The idle screen is always shown on the display when there is no activity, i.e. no incoming/outgoing/active calls, etc. For further details see page 93. Default Idle Screen The default idle screen appears as shown below: snom 300 ext1 time snom 320 date ext1 time Reg CHist Dir Speed snom 360 snom 370 date ext1 time ext1 date Reg CHist Dir Speed Customized Idle Screen The idle screen can be customized.
User Manual English XML Idle Screen snom 360 and 370 only: The position of the analog or digital clock, SIP identities, etc. can be defined in XML files, one each for each SIP identity. By changing the identity for outgoing calls (see page 53) the predefined XML file will be loaded and the idle screen appearance will change accordingly. L Note: The usage of this functionality requires a web server. For further information read the instructions 12 in our online knowledge database.
English snom 3x0 VoIP Phones User Manual English User Interfaces Phone User Interface Menu Structure The phone user interface provides access to the following three-level menu structure (Level 1 , Level 2 , and Level 3 ) in order to perform changes to the phone configuration.
snom 300 Other Settings TimeZone Select Timezone DialTone Select Dialtone Web Interface Server HTTP & HTTPS / Off / HTTP Only / HTTPS Only HTTP HTTP Port HTTPS HTTPS Port VLAN Settings ID Enter VLAN ID Priority Enter VLAN Priority Reset Resets VLAN Settings System Info Network Displays Network Info Memory Displays Memory Info Configuration Reg Select Reg / Edit Presence Edit Ringer Edit Reset Resets the phone Reboot Confirm to reboot the phone DHCP DHCP Setup Information IPAdr Displays IP Address MAC Displa
English snom 3x0 VoIP Phones User Manual English snom 360 - snom 370 8 Network 1 DHCP DHCP Setup 2 IP Address Enter IP Address 3 Netmask Enter Netmask 4 Hostname Enter Hostname 5 IP Gateway Enter IP Gateway 6 DNS Domain Enter DNS Domain 7 DNS Server1 Enter DNS Server 1 8 DNS Server2 Enter DNS Server 2 9 NTP Server Enter NTP Server 10 Webserver Type HTTP & HTTPS / Off / HTTP Only / HTTPS Only 11 HTTP Admin Enter HTTP Admin 12 HTTP Password Enter HTTP Password 13 Settings Server Enter Settings Server URL
User Manual English Settings Menu Action: Enter the phone’s “Settings Menu” to perform manual changes to your phone configuration.
English snom 3x0 VoIP Phones User Manual English Web User Interface The symbol indicates the use of the web user interface to change settings or operate your phone. You can use the web browser of any computer attached to your network. Access Action: Look up your phone’s IP address snom 300 snom 320 Press snom 360 snom 370 Press then Help Information Information IPAdr MAC Version IPAdr IPAdr Press ———— About ———— snom 360-SIP-X.X.X IP Adr: 192.168.0.
User Manual English Phone Configuration Changes Warning: Before you change the settings of the standard configuration, read about the possible impact of your changes by clicking on the “?” icon behind each setting to call up our online knowledge database or search it manually at http://snom.
English snom 3x0 VoIP Phones User Manual English Phone Configuration General Configuration Tasks Language The default phone and web user interface language is “English”. You can change the language for the phone user interface and the web user interface independently from each other.
User Manual English Time and Date If the time zone has been set correctly, the correct time and date for your time zone will be displayed, automatically taking daylight saving time, if applicable, into consideration. Action: Change the current time zone snom 300 Setup snom 320 Advanced Other Settings snom 360 Network TimeZone Time snom 370 Time zone: or Preferences TimeZone Result: The current time zone has been changed and the correct time is displayed.
English snom 3x0 VoIP Phones User Manual English Display Format The display format determines how extensions are shown to callers and phones being called.
User Manual English Display Configuration Tasks Display Contrast You can adjust your phone’s display contrast.
English snom 3x0 VoIP Phones User Manual English Backlight Mode You can adjust the display’s backlight mode. By default the backlight mode is “On”: • On: Backlight is turned off or dimmed when the phone is inactive for approximately 20 seconds o snom 360: Backlight is turned off completely. o snom 370: Backlight is dimmed. • Off: Backlight is turned off completely • Always: Backlight is on permanently. Action: Change the backlight mode.
User Manual English Audio Configuration Tasks Volume You can adjust the volume of the currently used audio device when the phone is in “dialing” mode (see page 57) or during an active call (see page 71). Action: Adjust the volume of the active audio device.
English snom 3x0 VoIP Phones User Manual English Headset Use Physically connect your headset (see page 11) and activate/deactivate it for use. 17 If you are using a wireless headset and the snom wireless headset adapter , the wireless mode is automatically activated.
User Manual English Ringtones Ringtones are used to indicate incoming calls (see page 63). Mapping Different methods with different priorities (1 = highest priority, 5 = lowest priority) are used to assign a ringtone to an incoming call: Only for advanced users or system administrators: 1. SIP Header „Alert-Info“ contains URL of a custom melody ringtone file Setup Advanced Audio Alert-Info playback: 2.
English snom 3x0 VoIP Phones User Manual English Volume Action: Adjust the volume of the ringtone assigned to the extension (SIP identity) currently active for outgoing calls. snom 300 snom 320 snom 360 snom 370 When the phone is in idle mode, press Ringer Volume: ■■■■■■■■■_ _ _ _ _ _ . ——Ringer Volume—— Ringer Volume: ■■■■■■■■■_ _ _ _ _ _ Decrease volume Ringer Volume time Increase volume Result: The volume of the ringtone has been adjusted.
User Manual English Configuration Action: Change the ringtone assigned to your extension X (SIP identity X).
English snom 3x0 VoIP Phones User Manual English SIP Identity Configuration Tasks snom VoIP phones support multiple extensions (SIP identities). Each extension will act like a separate phone line in a conventional telephony system. As soon as the extensions have been registered (see page 19), calls can be placed from and received to these extensions.
User Manual English Blocking Extensions Action: Block an extension (SIP identity) temporarily snom 300 Setup Identity X snom 320 snom 360 Login Tab Login Information snom 370 Identity active: Result: The chosen extension (SIP identity) is blocked for both outgoing and incoming calls. All configuration settings are kept unchanged.
English snom 3x0 VoIP Phones User Manual English Function Key Configuration Tasks Various functionalities can be mapped onto the free function keys Px (see page 7); the adjacent yellow LEDs show their current status. snom 300 snom 320 6 free function keys P1…P6 snom 360 snom 370 12 free function keys P1…P12 L Note: We recommend using the web user interface to program the free function keys as it is more convenient: Setup Function Keys Px Input fields Context The default setting is , i.e.
User Manual English Line L Dependencies: • • Context: or Number: Description: This is the default key function. It is used to indicate and accept incoming calls and allows placing active calls on hold or resuming them.
English snom 3x0 VoIP Phones User Manual English Extension (formerly “Destination”) L Dependencies: • • Context: Number: Description: This key function allows you to monitor the status (idle, ringing, or busy) of other extensions (SIP accounts) within your VoIP telephony environment and to pick up unanswered calls to those extensions. Additionally the “Speed Dial” and “Manual Call Forwarding” functionality is provided by this key function.
User Manual English Voice Recorder L Note: Your VoIP PBX must support this feature; a valid voice recording extension (SIP account) is required. Dependencies: • • Context: Number: Description: This key function allows you to record a conversation during an active call as well as short memos or minutes of a meeting when the phone is idle.
English snom 3x0 VoIP Phones User Manual English Push2Talk L Note: Your VoIP PBX must support this function. The following settings must have been configured in advance: Your phone: Setup Advanced Behavior Enable Intercom: Other phones: Setup Advanced Behavior Auto Answer Policy: Dependencies: • • Context: or Number: Description: Similarly to the “Intercom” function, users can make intercom calls.
User Manual English Action URL L Dependencies: • • • Context: Number: < HTTP URL> LED: inactive Description: This key function allows you to send HTTP requests to a web server, e.g. you can set a status on the server or retrieve Minibrowser (see page 83) applications. Usage: Press an “Action URL” key to send the HTTP URL specified under “Number” to the web server. For further information 22 consult our online knowledge database.
English snom 3x0 VoIP Phones User Manual English Maintenance Tasks Administrator Password Warning: You need to know the administrator password to return to administrator mode; otherwise you have to perform a reset to factory values! All current setting changes will be lost! Use the following URL to reset the phone: http:///advanced.
User Manual English Administrator Mode Administrator mode grants unlimited access to the phone configuration on both web and phone user interface.
English snom 3x0 VoIP Phones User Manual English Methods Firmware updates can be conducted using the following methods: Only for advanced users or system administrators: 1. 2. Manual TFTP update: Exceptional situations or downgrade, see page 12 Manual update/downgrade: Most convenient when updating/downgrading within the same major release level, e.g. 6.X: from version 6.2.3 to 6.5.10, etc. L Note: We do not recommend manual updates between different major release levels, e.g. from 3.X/4.X/5.X to 6.
User Manual English Compare the major release level of the latest available firmware version published on snom’s firmware download website 23 with the firmware version installed on your phone. If they differ you are strongly advised not to conduct a manual update! Example: Latest available firmware version for snom 360 is 6.5.10 • Snom 360 (1): Installed: snom 360-SIP 4.5 • Snom 360 (2): Installed: snom 360-SIP 6.2.
English snom 3x0 VoIP Phones User Manual English Automatic update L Note: This method requires an internet connection. The automatic update is conducted via the phone’s web user interface. Action: Conduct an automatic firmware update snom 300 snom 320 snom 360 snom 370 Navigate to snom’s online knowledge database and read this article 24 carefully. Copy the link of the appropriate update method (recommended “Update once to current official firmware release”): http://provisioning.snom.
User Manual English Reboot L Note: You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. Action: Reboot the phone.
English snom 3x0 VoIP Phones User Manual English Factory Reset L Note: You should reset the phone only in the following situations: • The phone configuration was changed and the phone is not functioning anymore. • The help desk of your vendor or snom partner advised you to do so.
User Manual English Basic Call Functions Outgoing Calls Extension (SIP identity) for Outgoing Calls Example: There are two extensions (ext1, ext2) registered on your phone; “ext1” is currently used for outgoing calls. Action: Select ext2 for outgoing calls.
English snom 3x0 VoIP Phones User Manual English Making Calls You can make calls using the supported number formats described below. Change the input mode in accordance with the number format (see “Input Mode” on page 55). Use the appropriate audio operation mode (see page 57) for dialing. Supported Formats The following types of numbers/addresses can be dialed. Phone Numbers snom 300 snom 320 snom 360 snom 370 Phone numbers; format is specified in E.164, e.g.
User Manual English Input Mode The default input mode is the numeric mode. L Note: Change the input mode in accordance with the type of number to be dialed. The last input mode will remain active.
English snom 3x0 VoIP Phones User Manual English Action: Toggle between lower case and upper case input mode snom 300 snom 320 snom 360 snom 370 Press Result: The input mode is toggled between lower and upper case. The phone displays the current input mode.
User Manual English Audio Operation Mode Action: Make a call using handset, handsfree, or headset mode (see page 9) snom 300 snom 320 snom 360 snom 370 Take the handset off the hook. Handset mode has been activated ( dial tone is heard in the handset speaker.
English snom 3x0 VoIP Phones User Manual English You can also make a call using handset or handsfree mode without confirming the previously entered number: snom 300 snom 320 snom 360 snom 370 Enter the number to be dialed. . Lift the handset or press Result: The phone begins to dial. Auto Completion (Number Guessing) L Note: The following setting must have been configured in advance: Setup Setup Advanced Advanced Behavior Behavior Number Guessing: Number Guessing Minimum Length: <2..
User Manual English Call Completion This call function allows you to establish calls successfully when the other party is busy or not answering. L Note: Your VoIP PBX must support this feature.
English snom 3x0 VoIP Phones User Manual English While Waiting Action: Optionally: Continue using the phone while waiting for call completion snom 300 snom 320 Press snom 360 snom 370 to return to the idle screen Result: The idle screen is displayed and the message “CC” is shown on the display. ext1 time CC date CC … … … time … date ext1 CC time ext1 date Call Completion Call Completion Action: Dial the number when called party extB becomes idle.
User Manual English Activation Action: Activate call completion when called party extB is not responding snom 300 snom 320 extB snom 360 extB CC Cancel … snom 370 ——— Calling ——— extB … CC Calling … … … LEDx Px time extB name extB number ext1 name ext1 name When the called party is not responding press: CC CC CC … … CC F_CALL_COMPLETION S3 S2 S2 Result: Call completion has been activated and the following message is displayed: Waiting: extB Waiting: extB Cancel Ok — Call Comple
English snom 3x0 VoIP Phones User Manual English Call Termination Action: Terminate a call snom 300 snom 320 snom 360 snom 370 (1) Replace the handset, (2) press the handset hook (see page 9) or (3) press Result: The call is terminated. Redial This function allows the redialing of previously dialed numbers (see page 82). Action: Redial a previously dialed number snom 300 snom 320 snom 360 snom 370 Press LED3 P3 Press Redial The previously dialed numbers are displayed, one at a time.
User Manual English Incoming Calls Call Indication An incoming call is indicated acoustically and visually: Acoustic • Ringtone (see page 34) Visual • Fast Blinking LEDs o LED adjacent to Free Function “Line” Key L Note: Use the default settings (see page 41) Setup Function Keys Px: Context: , i.e.
English snom 3x0 VoIP Phones User Manual English Accepting Incoming Calls Action: Accept an incoming call snom 300 snom 320 snom 360 Pick up the handset ( press press ( snom 370 enable handset mode) or enable handsfree mode) or enable handsfree or headset mode, if used) ( Result: The incoming call has been accepted. Call Waiting This call feature allows your phone to accept other incoming calls to an extension (SIP identity) extB already in an active call.
User Manual English Action: Receive another incoming call at extC while in an active call at extA. snom 300 snom 320 snom 360 snom 370 Another incoming call is signalized on the display and by the blinking LED2. extA extC 1:10 extA extC … 1:10 … … —— Connected —— extA extC LED1 P1 P1 LED1 LED2 P2 P2 LED2 Connected extA extB 1:10 extC time Answer the call by pressing the free function “Line” key next to the blinking LED2.
English snom 3x0 VoIP Phones User Manual English Denying Incoming Calls Action: Deny an incoming call to extA snom 300 extA snom 320 snom 360 extA ———— extA ———— snom 370 Ringing Deny Press Press time extA name extA number extB name extB number or Deny Deny S4 S4 S4 Result: The incoming call has been denied.
User Manual English DND (Do Not Disturb) Mode L Note: The following settings must have been configured in advance: Operation Directory / Address Book Add or Edit Entry/Contact Type: The following configuration is mandatory on snom 300, but optional for snom 320/360/370 if additional feedback via LEDx is desired: Setup Function Keys Px Context: Setup Function Keys Px Type: Setup Function Keys Px Number: F_DND Action: Activate DND (Do Not Disturb) Mode snom 300 snom 320 Press s
English snom 3x0 VoIP Phones User Manual English Call Forwarding This feature allows you (extB) to forward an incoming call from extA to another phone number (extC), e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: • Off: Call forwarding is deactivated by default. • Always: Incoming calls are immediately forwarded. • Busy: Incoming calls are immediately forwarded when the phone is busy.
User Manual English Busy Action: Activate call forwarding event “when busy” (to extC) snom 300 snom 320 Setup Preferences Setup snom 360 Call Forwarding Preferences Call Forwarding Busy snom 370 Target: Event: Save by clicking Save or Call Forwarding Busy Press Enter “Busy target” 7 Call Forwarding 4 Busy Target Enter and press 1 Call Forwarding Event Choose “When Busy” and press Press Result: Call forwarding is activated.
English snom 3x0 VoIP Phones User Manual English Timeout Action: Activate call forwarding event “on timeout” (to extC) snom 300 snom 320 Setup Setup Preferences Preferences Setup snom 360 Call Forwarding Call Forwarding Preferences Timeout Timeout Call Forwarding snom 370 Target: Timeout (sec):
User Manual English Active Calls Audio Operation Modes The audio operation modes handset, handsfree, and headset can be alternated during active calls. Action: Switch between handset, handsfree, and headset mode during an active call.
English snom 3x0 VoIP Phones User Manual English Mute / Unmute This function allows you to mute the microphone of the active audio device during a call, i.e. the other party cannot hear you. Unmute the microphone to return to normal conversation. Mute Action: Mute the microphone of the active audio device during a call.
User Manual English Multiple Speaker Mode This option is only available during an active call and allows you to use two speakers simultaneously for listening (handset/casing speaker or headset/casing speaker). Enable Casing Speaker Action: Turn on the casing speaker during an active call when in handset mode.
English snom 3x0 VoIP Phones User Manual English Hold and Resume This call function allows you (extB) to place an active call from extA on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting. Other calls can be received and made while having a call on hold.
Calls on Hold: 3 extC Calls on Hold: 3 extC © snom technology AG 2007 User Manual — Calls on Hold: 3 — extC English extB Basic Call Functions • 7 5 VoIPon www.voipon.co.uk sales@voipon.co.
English snom 3x0 VoIP Phones User Manual English Call Transfer This call function allows your phone (extB) to transfer an active call from extA to a third phone (extC) without announcing the call to extC (“Blind Transfer”) or with prior announcement (“Attended Transfer”). L Note: Your VoIP PBX must support this functionality.
User Manual English Conference This call function allows your phone (extA) to establish a three-party conference, i.e. three phone parties can communicate with each other. Establishing Action: Establish three-party conference on your phone (extA) snom 300 snom 320 snom 360 snom 370 Call extB and place the call on hold (see page 71) Call extC and initiate the conference as follows: extC Cnf.On 0:10 Press or press Conference Cnf.On Cnf.
English snom 3x0 VoIP Phones User Manual English Call Recording You can record active calls. The recordings are available through your voice mailbox (see page 87) L Note: Your VoIP PBX must support this functionality. Turn On Action: Turn On Call Recording snom 300 snom 320 snom 360 Not supported Press Record Result: Recording starts. A blinking symbol display while recording.
User Manual English Advanced Phone Functions Hot Desking The basic functionality allows logging off existing user accounts (extensions/SIP identities) and logging on new user accounts (extensions/SIP identities). L Note: This feature can be enhanced to allow automatic provisioning of customized phone configuration when different users logon to your phone; the enhanced functionality must be supported by your VoIP PBX.
User Manual English Logon New User (Extension/SIP Identity) Action: After logging off all users (see page 79) you can logon a new user No Logon Logon Wizard Wizard screen screen The Logon Wizard screen is displayed: Welcome! Press a key to log on. Logo No Logo English snom 3x0 VoIP Phones time Welcome! Press a key to log on. Press a key. Change the input mode as needed and enter the new extension to log on, e.g.
User Manual English Directory The built-in phone directory stores the names and phone numbers of your contacts and allows you to group them into “friends”, “family members”, “colleagues”, and “VIPs”, which groups can be assigned distinct ringtones (see page 35). snom 300 snom 320 snom 360 100 entries max. snom 370 250 entries max.
English snom 3x0 VoIP Phones User Manual English Call Lists Your phone maintains locally stored lists of missed, received, and dialed calls. Each list entry has a timestamp and shows the called or calling party number respectively. A maximum of 100 entries per list is supported. L Note: When the phone is rebooted, the entries on all lists are cleared. Save them to another file if you need to keep the information.
User Manual English Minibrowser This function enables your phone to use services provided by standard web servers using the HTTP/HTTPS protocol. Typical services are: • To-do lists • Stock information • Weather information • Provisioning • Scheduler • Phone directory Availability snom 300 snom 320 snom 360 snom 370 - - Release 6 - Release 7 Release 7 Release 7 Release 7 Access You can configure access to the Minibrowser via web user interface using “Action URLs” pointing to XML files.
English snom 3x0 VoIP Phones User Manual English Presence This feature allows you to publish a presence state to indicate your current communication status in order to inform your contacts of your availability and willingness to communicate. L Note: Your VoIP PBX must support this functionality. This feature is only available from firmware release 7 onwards.
User Manual English Changing the Presence State The default presence state is Offline, i.e. your contacts are informed of your availability. You can change your presence state to one of the following options: Online, Offline, Invisible, Busy.
English snom 3x0 VoIP Phones User Manual English Contact Presence The Contacts list shows the presence state of your contacts without you having to call them.
User Manual English Voice Mailbox Your voice mailbox messages, which are usually stored on a media server of your local or hosted VoIP telephony system, can be accessed from your phone. L Note: Your VoIP telephony system must support this functionality. New voice messages can be indicated both acoustically and visually as described below. Acoustical Indication A “Message Waiting Indication (MWI)” notification (tone sequence) can be played when a new message arrives.
English snom 3x0 VoIP Phones User Manual English Visual Indication Message LED The “Message LED” starts blinking when new MWIs arrive and stops when all messages have been retrieved.
User Manual English Extension Monitoring and Call Pickup This feature allows you to monitor the call state of other extensions and to answer calls to these extensions. It is very useful for a user, especially a phone receptionist, to know the call state of other phones so that he or she knows if a call can be successfully made to a phone. L Note: Your VoIP PBX must support this functionality.
English snom 3x0 VoIP Phones User Manual English “Calls” List The “Calls” List represents a visual and functional extension of the BLF feature: • The call state of monitored phones is displayed (snom 360/snom 370 only) • The “Calls” list can be updated via an “Extension Monitoring & Call Pick Up List”, i.e.
User Manual English Appendix Mapping of Context-Sensitive Function Keys The following table gives an overview of the individual functions and its relation to the text or symbol displayed above each key as mentioned on page 8.
English snom 3x0 VoIP Phones User Manual English “Edit” / “Enter number” screen snom 320 Text Functionality snom 360 Icon snom 370 Text Deletes the last character Clear Clear Deletes left character C C << 1 a 1>>a Input Mode lower case upper case a A a>>A Input Mode upper case numeric A 1 A>>1 Input Mode numeric lower case “Ringing”, “Calling”, “Connected”, “Holding”, “Transfer”, “Conference” screens Functionality Denies an incoming call Denies incoming calls automatically snom 3
User Manual English Mapping of Key Events Key Event F_REC F_RETRIEVE F_REDIAL F_REDIRECT F_HELP F_CALL_LIST F_DENY F_DENYALL F_SPEED_DIAL F_REGS F_MUTE F_ADR_BOOK / F_DIRECTORY F_CONFERENCE F_TRANSFER F_R F_DND F_CC / F_CALL_COMPLETION F_LOGOFF_ALL F_LOGON_USER F_PRESENCE F_BUDDIES F_DIALOG Description Toggles recording on/off during an active call. Retrieves the mailbox messages. Shows the list of dialed records. Pressing it twice dials the last dialed record. Toggles unconditional redirection on/off.
English snom 3x0 VoIP Phones User Manual English Idle Screen Phone Type Idle Screen on Display Pos Element snom 300 Extension (SIP Identity) snom 320 Time Date Status Line for Messages snom 360 / Status Indicators (Audio etc.) Text or Symbols for Context-sensitive Keys (see page 8 and 91) snom 370 Extension Status Indicators 94 • Appendix © snom technology AG 2007 VoIPon www.voipon.co.uk sales@voipon.co.
User Manual English Accessories The following accessories can be used together with your snom phone: Expansion Module The expansion module will extend the number of free function keys and LEDs (see page 7 and 40) by 42. For further technical information 27 consult our online knowledge database. For questions regarding the product, please contact your snom Certified Sales Partner.
English snom 3x0 VoIP Phones User Manual English Wireless Headset Adapter The snom Wireless Headset Adapter connects any supported wireless headset to your snom phone (see restrictions and firmware requirements below). That allows you to answer and terminate calls directly from your headset device (Electronic Hook Switch feature) For further technical information 29 consult our online knowledge database or download the user manual 30.
User Manual English Power Consumption Power Consumption snom 300 snom 320 snom 360 snom 370 • Typical (watts) approx. 1.7 – 2.1 approx. 1.7 – 2.2 approx. 1.8 – 2.3 approx. 1.9 – 2.4 PoE • Typical (watts) N/A approx. 2.0 – 2.3 approx. 2.2 – 2.5 approx. 2.3 – 2.6 Power adapter FCC Statement For snom snom3x0 VoIP phones This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC rules.
User Manual snom 300 | 320 | 360 | 370 deutsch english español français italiano VoIPon www.voipon.co.uk sales@voipon.co.
