User guide

Contents i
XTS-IP / XTSc-IP Station User Guide December 2005
Contents
Digital Telephone Features ............................................................ vi
IP Telephone Features ..................................................................... xii
About This User Guide ..................................................................... 1
911 Alert................................................................................................2
Account Codes ...................................................................................3
Using Account Codes............................................................... 3
Verified Account Codes...........................................................3
Account Codes - Traveling COS (Verified) ........................4
ACD/UCD..............................................................................................5
ACD Call Factor...........................................................................5
ACD Call Qualifier ...................................................................... 6
ACD Help ......................................................................................7
ACD Calls In Queue Status Display......................................8
ACD Calls in Queue Pickup.....................................................9
ACD Login/Logout ....................................................................9
ACD Member Status .................................................................11
ACD Overflow Available/Unavailable.................................11
ACD Supervisor Display...........................................................12
ACD Supervisor Login/Logout..............................................13
ACD Supervisor Monitor with Barge-In .............................14
ACD Supervisor One-Touch Record....................................15
Supervisor Station Status........................................................15
ACD/UCD Available/Unavailable .........................................16
ACD/UCD Wrapup End............................................................16
UCD Calls In Queue Display ...................................................17
UCD Overflow Station Forward............................................17
Alternate Dial Plan ............................................................................18
Answering Machine Emulation ....................................................19
Notification Methods ............................................................... 19
Attendant Features...........................................................................20