User guide

ACD/UCD 15
XTS-IP / XTSc-IP Station User Guide December 2005
ACD Supervisor One-Touch Record
This feature allows a supervisor, who monitors/barges-into an ACD call,
to record the conversation into their voice mailbox.
 While monitoring an ACD call, press the preprogrammed One-Touch
Record button (feature code 649).
 To stop or to pause recording and to resume recording after a
pause, press the preprogrammed Pause/Resume button (feature
code 655).
 When the call concludes, the recording ceases.
Conditions
» The supervisor must be logged in as a supervisor of the ACD group.
» The ACD agent’s station must be programmed to enable Supervisor
Monitor/Barge-In.
» The Supervisor must have a One-Touch Record button.
Supervisor Station Status
This feature is established to display the stations in the systems that are
assigned as ACD supervisors and their status.
Operation
1. Dial the SUPERVISOR STATION STATUS code (586) and the display
will show the following:
XXXX = the ACD group #
#### = the station # that is assigned as a supervisor station.
S denotes the status of the Supervisor:
A = Available
B = Busy
N = Not Available
XXXX: ####S ####S ####S
####S ####S ####S ####S