User guide

ACD/UCD 13

XTS-IP / XTSc-IP Station User Guide December 2005

ACD Supervisor Login/Logout

To log in to an ACD group:

1. Dial LOGIN CODE [576] on the dial pad, followed by the desired ACD

group number (5XX),

-or-

Press the preprogrammed LOGIN flexible button. (Flexible button

must have [576]+[5XX] programmed onto it.)

2. Enter your 4-digit SUPERVISOR ID code (0000-9999).

The LOGIN flexible button LED will light steady and a confirmation

tone will sound to verify the login process.

 If active, an ACD login event will also be sent to the ACD Events

Trace port.

 If the login sequence was started in the handsfree mode, the

ON/OFF LED (SPEAKER button LED on IP Phone) will extinguish.

To log out of an ACD group:

Dial LOGOUT CODE [575] on the dial pad, followed by the

appropriate ACD group number (5XX),

-or-

Press the preprogrammed LOGIN/LOGOUT flexible button, the LED

will extinguish.

ACD Supervisor Log-in LED only lights for ACD group

assigned to that button.

The same flexible button can be used to toggle the