User guide

XTS-IP / XTSc-IP Station User Guide December 2005
12 ACD/UCD
ACD Supervisor Display
To view the ACD Supervisor Display:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group (5XX) you want to observe,
-or-
Press the preprogrammed flexible button.
The ACD Supervisor Display shows the following:
5XX = ACD Group (534-565 or 550-565 for XTSc-IP)
CIQ: XX = Calls in queue
AGENT(S): XX = Agents logged in
OC: hh:mm:ss = Oldest call in hours, minutes, and seconds
To change the display to a different group:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group you want to observe,
-or-
Press the preprogrammed flexible button.
5XX: CIQ: XX AGENTS: XX
OC: HH:MM:SS