User guide

ACD/UCD 11
XTS-IP / XTSc-IP Station User Guide December 2005
ACD Member Status
Any station (Supervisor or Agent) logged onto the ACD group can view
the status of the ACD group members as follows:
1. Dial ACD Group Member Status code [573] on the dial pad,
-or-
Press the preprogrammed flexible button. The display will show:
ACD Group 5XX (XX=ACD group #).
The status of the ACD agents is displayed with a letter following the
station number where the agent is logged in.
N = Not Equipped U = Unavailable
D = Do not Disturb B = Busy on a call
O = Out of service A = Available
NOTE -- If an Agent makes a call while out of service,
their status is out of service, not busy.
2. Press [] to scroll up to the next ACD Group.
If more than eight members are in the ACD group, the next
depression of the [
] displays the additional members,
3. Press [#] to scroll down to the previous ACD Group.
To return to an idle display, the Supervisor/Agent station must go
on-hook.
ACD Overflow Available/Unavailable
To place a station in Available Mode:
Dial [578] on the dial pad to start receiving ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
To place a station in Unavailable Mode:
Dial [578] on the dial pad to block incoming ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
ACD5XX: 110A 111A 112A
113O 114U 115D 116B 117N