User guide

XTS-IP / XTSc-IP Station User Guide December 2005
10 ACD/UCD
To log into an ACD Secondary Group:
1. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD
group number (5XX),
-or-
Press the preprogrammed LOGIN flexible button.
2. Enter your four-digit AGENT ID code (0000-9999).
The LOGIN flexible button LED will light steady and a confirmation
tone will sound to verify the login process.
 The ON/OFF LED (SPEAKER button LED on IP Phone) will
extinguish if the login sequence was started in the handsfree
mode.
 The ACD Agent Login LED will only light for the ACD group that
is assigned to that button.
To log out of an ACD Secondary Group:
Dial LOGOUT CODE [581] on the dial pad,
-or-
Press the preprogrammed LOGOUT flexible button. The LOGIN
flexible button LED will extinguish.