User guide

ACD/UCD 9
XTS-IP / XTSc-IP Station User Guide December 2005
ACD Calls in Queue Pickup
This will allow stations that are not logged into an ACD group to pick up
the next call in queue. The call that has been in queue the longest will
be answered.
To answer the next call in queue:
Dial ACD CALLS IN QUEUE PICKUP code [585] on the dial pad,
followed by the desired ACD Group number (5XX),
-or-
Press the preprogrammed ACD CALLS IN QUEUE PICKUP flexible
button. Button will remain flashing as long as unanswered calls are
in queue.
ACD Login/Logout
To log into an ACD Primary Group:
1. Dial LOGIN CODE [572] on the dial pad, followed by the desired ACD
group number (5XX),
-or-
2. Enter your four-digit AGENT ID code (0000-9999).
The LOGIN flexible button LED will light steady and a confirmation
tone will sound to verify the login process.
 The ON/OFF LED (SPEAKER button LED on IP Phone) will
extinguish if the login sequence was started in the handsfree
mode.
 The ACD Agent Login LED will only light for the ACD group that
is assigned to that button.
To log out of an ACD Primary Group:
Dial LOGOUT CODE [571] on the dial pad,
-or-
Press the preprogrammed LOGOUT flexible button. The LOGIN
flexible button LED will extinguish.