Vodavi Telephone Systems Station User Guide December 2005 - Issue 2.
I Issue Release Changes 1.0 12-02 Initial Release 1.1 2-03 Minor revisions for correctness & clarity. 1.2 3-04 1.3 5-04 1.4 9-04 1.5 11-04 2.0 1-05 Call Park locations increased from 8 to 14 for XTS systems. Call Pickup Groups increased from 8 to 20 for XTS systems. Internal Page Zones increased from 8 to 20 for XTS systems. ICLID Call Mgmt Table entries are increased. LNR button feature code (650) is added for XTS systems. 2.
LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc.
Contents i Contents Digital Telephone Features ............................................................ vi IP Telephone Features ..................................................................... xii About This User Guide ..................................................................... 1 911 Alert................................................................................................ 2 Account Codes ...................................................................................
ii Contents Attendant Clear Alarm............................................................. 20 Attendant CO Line External (Off-Net) Forward............... 20 Attendant Custom Message.................................................. 21 Attendant Day/Night/Special ............................................... 22 Attendant Directory List Programming............................. 23 Attendant Disable Outgoing CO Line ................................ 26 Attendant Override..................................
Contents iii Caller ID Display (Unanswered Calls).................................. 47 Caller ID Name/Number ................................................................. 48 Calling Forward Override ............................................................... 48 Calling Station Handsfree Mode Override................................ 49 Calling Station Tone Mode Override .......................................... 49 Camp On.............................................................................
iv Contents Loop Key ............................................................................................... 81 Mailbox Buttons................................................................................. 81 Message Wait...................................................................................... 82 Modem .................................................................................................. 84 Voice Mail Modem Access......................................................
Contents v Speed Dial ............................................................................................ 104 System Speed Dial Access ...................................................... 106 Station/Port Fixed Number............................................................ 106 Station Relocate ................................................................................. 107 Text Messaging (Silent Response)............................................... 108 Trouble Notification .........
vi Contents Digital Telephone Features Vodavi Digital Telephones have flexible buttons and dual color LEDs that can be customized for each application. » » » When flexible buttons are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/PBX/Centrex buttons, line status is easily monitored. The integrated speakerphone offers call announce with hands-free intercom, and a hot keypad that allows dialing while the phone is on-hook.
Contents vii Number Feature Description 1 Message Indicator Indicates that you have a message. 2 24-Character Display Displays information about telephone status, dialing directories, and text message information. 3 Interactive Soft Keys Works in conjuction with fixed & flexible features. 4 Flexible Button Keys Used to access outside line or call-handling features. 5 H-T-P Used to select mode of operation: Handsfree, Tone, or Privacy.
viii Contents 8-Button Executive Telephone 1 2 3 4 13 12 XTS-IP / XTSc-IP Station User Guide 11 6 5 7 8 10 9 December 2005
Contents Number ix Feature Description 1 Message Indicator Indicates that you have a message. 2 24-Character Display Displays information about telephone status, dialing directories, and text message information. 3 Interactive Soft Keys Used to program phone feature/functions. 4 Flexible Button Keys Used to access outside lines or access callhandling features. 5 TRANS Key Used to transfer an outside call between stations.
x Contents 8-Button Enhanced Telephone (Non-Display) 1 2 10 XTS-IP / XTSc-IP Station User Guide 9 4 3 5 6 8 7 December 2005
Contents Number xi Feature Description 1 Message Indicator Indicates that you have a message. 2 Flexible Button Keys Used to access outside lines or access call-handling features. 3 TRANS Key Used to transfer an outside call between stations. 4 SPEED Key Used to access speed dialing, save number redial and last number redial. This button also is used to access flex button programming. 5 MUTE Key Used to activate/deactivate MUTE function.
xii Contents IP Telephone Features The feature operation of the Vodavi IP Phones are the same as the Vodavi-branded Digital Executive Key Telephones as used with the XTS-IP and XTSc-IP systems. The following IP Phones provide both fixed and flexible buttons: IP-24DH, IP7008D, & IP7024D.
Contents xiii Features Description CONF Used to establish conference calls. DND Used to prevent calls from ringing at your station when on a call or busy. Also can be used to activate a Page Block feature. FLASH Used to end an outside call and to restore dial tone without hanging up the receiver. FWD Use to send unanswered calls to another station, Hunt group, or voice mailbox. HOLD Used to hold calls and to retrieve held calls. ICM Not used at this time.
xiv Contents IP7008D Telephone 1 2 8 9 3 10 11 4 5 XTS-IP / XTSc-IP Station User Guide 6 7 12 December 2005
Contents xv Features Description 1 = LCD Display Displays information about telephone status, dialing directories, and test message information. 2 = Handset Device used to listen/speak when on a call in handset mode. 3 = Headphone When using a headphone, this button toggles the headphone state. 4 = Speaker Device used to listen to a caller in a handsfree mode when in speaker mode. 5 = Speaker Button Speaker toggles speakerphone state between speaker mode and handset mode.
xvi Contents IP7024D Telephone 8 9 10 1 11 2 3 12 4 5 6 7 13 17 16 XTS-IP / XTSc-IP Station User Guide 15 14 December 2005
Contents xvii Features Description 1 = Handset Used to listen/speak when on a call in handset mode. 2 = Headphone When using a headphone, button toggles headphone state. 3 = Speaker Used to listen to a caller in handsfree mode when in speaker mode. 4 = Speed Button Used to access speed dialing, save number redial, and last number redial. This button is also used to access flexible button programming. 5 = DND Button The DND (Do Not Disturb) feature blocks all incoming calls.
1 A B O U T T H I S US E R G U I D E The features described in this book apply to the XTS-IP & XTSc-IP Digital Telephone Systems when using Vodavi Telephones … unless an exception is specifically noted. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access. (For more details, refer to “Flexible Button Programming” on page 62.
2 911 Alert 911 Alert Any station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.
Account Codes 3 To delete logged 911 Alert messages: An Attendant must use the following steps to delete the messages on a system-wide basis. 1. Press the 911 ALERT flexible button to display the 911 call information for deletion. 2. Press FLASH to delete that message. Dialing 911 from any station overrides previously enabled features such as Do Not Disturb. Account Codes Using Account Codes Prior to placing, or during, an outside line call: 1. 2. 3. 4.
4 Account Codes SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial the account code. If the account code contains fewer than 12 digits, dial [ ] to automatically return to the call. 4. Dial [9] or CO Access code. A dial tone will sound. 5. Dial the desired number. To enter an Account Code during a call: 1. Press the FLASH button. Call is placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code.
ACD/UCD 5 SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial account code. If Account Code contains fewer than 12 digits, dial [ ] to return to intercom dial tone. 4. 5. Dial [9] or CO Access code. A dial tone will sound. Dial desired number. ACD/UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions.
6 ACD/UCD ACD Call Qualifier While agent is on a call: 1. 2. Press the preprogrammed CALL QUALIFIER flexible button, followed by the qualifier code. If the qualifier code has less than 12 digits, enter a [ ] to complete the sequence. A confirmation tone sounds. -orPress the one-touch preprogrammed CALL QUALIFIER flexible button. The Discovery Manager reporting package will only receive up to the first 4 digits of the qualifier code. To create a CALL QUALIFIER flexible button: 1. 2. 3. 4.
ACD/UCD 7 ACD Help While on a call in progress, the following results will occur when an Agent presses their preprogrammed HELP flexible button. AGENT -- The Agent will hear a confirmation tone and their HELP button will illuminate if a supervisor is logged into their ACD group. If no supervisor is logged in, the Agent will receive an error tone and the HELP button will not illuminate.
8 ACD/UCD ACD Calls In Queue Status Display There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display. FIRST METHOD -- From an idle key telephone: 1. 2. Dial [567] on the dial pad, -orPress the preprogrammed flexible button. Dial the ACD group number (5XX). The ON/OFF button LED (SPEAKER button LED on IP Phone) will light steady. This idle display will show how many calls are in queue.
ACD/UCD 9 ACD Calls in Queue Pickup This will allow stations that are not logged into an ACD group to pick up the next call in queue. The call that has been in queue the longest will be answered. To answer the next call in queue: Dial ACD CALLS IN QUEUE PICKUP code [585] on the dial pad, followed by the desired ACD Group number (5XX), -orPress the preprogrammed ACD CALLS IN QUEUE PICKUP flexible button. Button will remain flashing as long as unanswered calls are in queue.
10 ACD/UCD To log into an ACD Secondary Group: 1. 2. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -orPress the preprogrammed LOGIN flexible button. Enter your four-digit AGENT ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process. The ON/OFF LED (SPEAKER button LED on IP Phone) will extinguish if the login sequence was started in the handsfree mode.
ACD/UCD 11 ACD Member Status Any station (Supervisor or Agent) logged onto the ACD group can view the status of the ACD group members as follows: 1. Dial ACD Group Member Status code [573] on the dial pad, -orPress the preprogrammed flexible button. The display will show: ACD Group 5XX (XX=ACD group #). The status of the ACD agents is displayed with a letter following the station number where the agent is logged in.
12 ACD/UCD ACD Supervisor Display To view the ACD Supervisor Display: Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group (5XX) you want to observe, -orPress the preprogrammed flexible button.
ACD/UCD 13 ACD Supervisor Login/Logout To log in to an ACD group: 1. 2. Dial LOGIN CODE [576] on the dial pad, followed by the desired ACD group number (5XX), -orPress the preprogrammed LOGIN flexible button. (Flexible button must have [576]+[5XX] programmed onto it.) Enter your 4-digit SUPERVISOR ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process.
14 ACD/UCD ACD Supervisor Monitor with Barge-In The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD Supervisor to monitor an agent’s call. Up to five supervisors per ACD group can simultaneously monitor / listen in to an agent’s call by pressing a preprogrammed flexible feature button (feature code 583). The supervisors are able to monitor both sides of the conversation, but they are not able to talk with either party while in this mode.
ACD/UCD 15 ACD Supervisor One-Touch Record This feature allows a supervisor, who monitors/barges-into an ACD call, to record the conversation into their voice mailbox. While monitoring an ACD call, press the preprogrammed One-Touch Record button (feature code 649). To stop or to pause recording and to resume recording after a pause, press the preprogrammed Pause/Resume button (feature code 655). When the call concludes, the recording ceases.
16 2. ACD/UCD To view additional supervisors within the same group, press *. If all supervisors within the group have been viewed, pressing * will advance to view supervisors of the next group. Press # to view supervisors of the previous group. ACD/UCD Available/Unavailable If you are an ACD/UCD Agent, you can place your station in the Available mode to receive ACD/UCD calls, or in the Unavailable mode to block ACD/UCD calls from ringing to your station.
ACD/UCD 17 UCD Calls In Queue Display From an idle display key telephone: 1. 2. 3. Dial [567], -orPress the preprogrammed flexible button. Dial the desired UCD group number (550-565). The ON/OFF button LED (SPEAKER button LED on IP Phone) will light steady. This idle display prompts a Supervisor that a group is having problems answering their calls. The display tells the agent and their supervisor how many calls are in queue.
18 Alternate Dial Plan To remove call forwarding: 1. 2. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone). Press the FWD button. A confirmation tone will sound and the FWD LED will extinguish. Alternate Dial Plan When you use an MPBE, the 3-digit default dial plan uses station numbering of 100-419 (320 stations) and feature code numbering beginning with feature code 420 as shown in the “Default Numbering Plan” on page 125.
Answering Machine Emulation 19 Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller. Notification Methods There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.
20 Attendant Features MAILBOX OPTIONS The Mailbox Owner can select from the following options when a call is sent to their voice mailbox. To leave caller in VM and turn off speaker: Press the ON/OFF button (SPEAKER button on IP Phone) and continue to listen to message being left without taking action at the keyset. After the VM message is left, the preprogrammed button will be solid red and the keyset will return to idle. To talk to party leaving the message: Press the MUTE key.
Attendant Features 4. 21 Dial the speed bin number that contains the number where calls are to forward. A confirmation tone will sound. To cancel off-net forwarding: 1. 2. 3. Dial [603] on the dial pad, -orPress preprogrammed CO OFF-NET FORWARD button. Dial the CO group access code. Dial [#] on the dial pad. A confirmation tone will sound. Attendant Custom Message Program the ten custom messages for system-wide use at the first Attendant station as follows: 1.
22 3. Attendant Features Enter the letters for the custom message using the dial pad keys as shown: 1 A - 21 B - 22 C - 23 D - 31 E - 32 F - 33 G - 41 H - 42 I - 43 J - 51 K - 52 L - 53 M - 61 N - 62 O - 63 P - 71 R - 72 S - 73 Q - 74 T - 81 U - 82 V - 83 W - 91 X - 92 Y - 93 Z - 94 * 4.
Attendant Features 23 To use this feature: 1. 2. Press the preprogrammed NIGHT SERVICE button once (631, DND by default), -orUse the Soft Key’s DND option when in an idle condition (LED is lit solid). Press the DND button or Soft Key again to activate the Special mode (LED flashes). The DND button (by default) or Soft Key acts as a rotary in this manner, starting in Day mode, Night mode, then Special mode. When one Attendant activates this mode, other Attendant stations’ DND buttons are lit accordingly.
24 Attendant Features Directory List The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers. To modify the Directory List: 1. 2. 3. 4. 5. Enter the desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If changing a name already associated with an existing station, skip to Step 4. Press TRANS. Enter the 3- or 4-digit station intercom number.
Attendant Features 25 To clear an entry: 1. 2. 3. Select the desired entry. Press the TRANS button, then press FLASH. Press SPEED, a confirmation tone will sound and the entry is erased. Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: 1. 2. 3. 4. 5.
26 Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: 1. 2. 3. 4. 5. 6. 7. Enter desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. (If changing a name already associated with an existing System Speed Dial Bin entry, skip to Step 4.) Press TRANS.
Attendant Features 27 Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party. After five (5) seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through.
28 Attendant Features Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. 1. Press SPEED once, then press the desired outside line key, -orPress SPEED twice to select an outside line automatically. 2. Dial the System Speed bin location (9020-9999 or 9020-9099 for XTSc-IP). 3. Dial telephone number. 4. Press SPEED. 5. Hang up.
Attendant Features 29 Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls.
30 Background Music (Optional) Background Music (Optional) To activate Background Music: 1. Dial [632] or press the preprogrammed BGM flexible button, then enter desired channel number on the keypad. -orUse the Soft Key’s BGM option. 0:OFF 1/2/3: CH-1/2/3 MM M DD Y Y HH :M M am LCD Display for XTS-IP Systems 0:OFF 1 : C H- 1 MM M DD Y Y 2:CH-2 HH :M M am LCD Display for XTSc-IP Systems 2. A confirmation tone will sound; music is audible through speakers. Press Volume Bar to change the volume.
Call Back 31 Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. To leave a Call Back request when a number is busy: 1. 2. 3. Either press the preprogrammed CALL BACK flexible button or use the Soft Key’s CALL-BK option (press the MSG/CALLBK button on IP-24DH or IP7024D Phone). Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone).
32 Call Coverage Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. Multiple coverage stations can have the same remote ringing station(s) programmed on their stations.
Call Coverage 33 After a button is assigned, and that station receives a call: 1. You will receive audible and/or visual indications after a programmable period of time: an internal ring tone, and/or the same flash rate as the incoming CO line ringing rate. Ringing option = ringing, flashing Call Coverage LED, LCD display as in following illustration: C A L L F O R S TA XXXX MM M DD Y Y HH :M M am 2.
34 3. Call Forward If caller wants to be transferred to covered station’s voice mail: a. Press the TRANS button. b. Press the Voice Mail button. c. Press the COVERAGE flexible button. d. Hang up. SINGLE LINE TELEPHONE This feature can cover SLT extensions, however an SLT cannot perform the call coverage function. The SLT extension need not be physically installed, only the SLT card must be installed.
Call Forward 35 To remove Call Forwarding: 1. 2. Lift the handset, or press the ON/OFF button (SPEAKER button on IP Phone). Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A confirmation tone sounds and the FWD LED extinguishes. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button or Soft Keys. You must use feature codes 640 and 662.
36 Call Forward To remove Off-Net Call Forwarding: 1. 2. Lift the handset or press ON/OFF (SPEAKER button on IP Phone). Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button. The user must use the 640 feature code to activate and 662 to clear.
Call Forward 37 To remove Follow Me Call Forwarding: 1. 2. 3. 4. 5. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone). Dial the Follow Me Forward code [642] on the dial pad. Dial the station number of the station that forwarding is to be cancelled. Dial [6] (regardless of the forward condition). Redial the same station number. Confirmation tone sounds and FWD LED extinguishes. To establish Follow Me Call Forwarding (off-site location): 1. 2. 3. 4. 5.
38 Call Park Call Park Call Park - Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the system call park recall timer. To park a call: 1. 2. Press the TRANS button. The caller is put on Exclusive Hold.
Call Park 39 Call Park - Station Call park (by station number) allows external calls to be parked at a station other than your own. To park a call: 1. 2. Press the TRANS button. The call is put on Exclusive Hold. Dial [439] + [XXX] (XXX=station number). -or1. Press the TRANS button. The call is put on Exclusive Hold. 2. Press the preprogrammed CALL PARK (Station) button. 3. Dial [XXX] (XXX = station number).
40 Call Park Call Park - System An external call can be placed into one of 14 parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, the Attendant(s). To park a call, either: 1. 2. 3. Press the TRANS button. The caller will be put on hold. Dial the parking location (424-437). A confirmation tone will sound.
Call Pickup 41 SINGLE LINE TELEPHONE To park a call: 1. Press the FLASH button. The caller is put on Exclusive Hold. 2. Dial parking location (424-437). A confirmation tone will sound. 3. If busy, press FLASH button twice and dial another park location. To retrieve a parked call: 1. Lift the handset and press the [#] button. 2. Dial parking location (424 to 437) where call was parked.
42 Call Pickup SINGLE LINE TELEPHONE To use Directed Call Pickup: 1. Lift the handset. 2. Dial [#1]. 3. Dial station number of ringing telephone. You MUST have access to the specific outside line or a LOOP button to do a directed call pickup. Group Call Pickup To create a Pickup Button: 1. 2. 3. Press [SPEED] + [SPEED]. Press the desired flexible button. Dial #0. To use Group Call Pickup: 1. 2. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).
Call Transfer 43 Call Transfer Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, an ACD/UCD Group, or a Hunt Group. Outside line calls can also be transferred to another outside destination by using a trunk-to-trunk transfer.
44 Call Transfer Screened Transfer To conduct the transfer, while connected to an outside line: 1. 2. 3. Press the station button where call is to be transferred (if programmed on your telephone) or press TRANS and dial station number. The called extension signals according to the selected intercom H, T, or P mode. When that extension answers, announce the transfer. Hang up to complete the transfer.
Call Transfer 45 Unanswered CO Call Transfer While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station: 1. If on another call, place the current call on hold and replace the handset or press ON/OFF (SPEAKER button on IP Phone). 2. Dial the INC CO XSFR code [639] or press preprogrammed INC CO XSFR flexible button. 3. Press a DSS, Group button, or dial a station or group number. Call automatically transfers to that destination. 4.
46 Caller ID Display SINGLE LINE TELEPHONE While connected to an outside line (PBX/Centrex): 1. Press the FLASH button. A dial tone will sound. 2. Dial [9]. -orDial a CO line/group access code. 3. Dial the desired outside line destination number. 4. Hang up to complete the transfer. E911 feature enabled precludes dial 9 access.
Caller ID Display 47 Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 (XTSc-IP/MPB1), 250 (MPB2), or 1000 (MPBE) system-wide entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.
48 Caller ID Name/Number Caller ID Name/Number This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed. During the call, press the flexible button to toggle between the normal call information display and the name/number display.
Calling Station Handsfree Mode Override 49 Calling Station Handsfree Mode Override This feature enables a calling station to override a called station’s T intercom setting. When placing a call to a station and handsfree is desired: 1. 2. Dial [7#] on the dial pad. Dial the extension number, -orPress the DSS button of desired station (call connects to the station in a handsfree mode).
50 Camp On Camp On OR A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party receives a muted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the person called places their existing outside call on hold and is connected to the person placing the Camp On.
CO Line - Access 51 SINGLE LINE TELEPHONE To alert a busy station of your call: 1. Press the FLASH button. 2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call. To answer a call that is waiting (while on a CO line call): 1. Receive Camp On warning tone through the handset. 2. Choose desired call (hang up on present call and take new call, or ignore Camp On signal). CO Line - Access To access an outside line: 1. 2. 3.
52 CO Line Queue CO Line Queue If you wish to be placed on a waiting list for a particular outside line that is busy, to become available: 1. Press desired busy OUTSIDE LINE button, -orPress the POOL button. (A busy tone will sound.) 2. Press the preprogrammed CO LINE QUEUE button (621). 3. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone). To answer a queue: If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing: 1.
Conference 53 Conference Conference Combinations Only stations that have conference enabled can institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established. Multi-Line Conference -- One internal station can engage in a conference with up to four outside parties. A maximum of eight parties can be included in a conference.
54 Conference To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button (SPEAKER button on IP Phone) to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped. 2.
Conference 55 To terminate a party during a Conference call: 1. 2. 3. 4. Press the line button of the party you wish to drop. Replace the handset, or press the ON/OFF button (SPEAKER button on IP Phone). Lift the handset, or press the ON/OFF button (SPEAKER button on IP Phone). Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station: 1. Make outside call. 2. Press the FLASH button to put the call on hold. 3.
56 Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing. (NOTE … This feature should not be confused with the Name In Display function.) 1. 2.
Directory Dial 57 Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.
58 3. Directory Dial The alphabet is represented on the keypad as shown: A=2 B = 22 C = 222 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * OPER # 0 Names beginning with the letter chosen will show on the LCD display. If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display.
Do Not Disturb / Page Block 59 To transfer a call using Directory Dialing while on a call: 1. 2. 3. 4. Press the TRANS button. Dial the Directory Dial Code [680] on the dial pad, -orPress the flexible button programmed for directory dialing. Press digit associated with person’s name, when it displays, press SPEED to automatically dial destination station. Hang up to complete the transfer. Calls may be transferred to internal stations only.
60 Do Not Disturb / Page Block To activate Page Blocking: Press the preprogrammed DND button a second time (DND button flashes). -orUse the Soft Key’s DND option a second time when in an idle condition. Press the DND fixed feature button on the IP Phone a second time (DND button flashes). IP Phones do not support Page Blocking. To remove Do Not Disturb: Press the preprogrammed DND button a third time, use the Soft Key’s DND option a third time, or dial either [631] or [662].
Door Opener 61 Door Opener When the system’s administrative programming is set to use the relay contact as a door opener, the relay is activated by either dialing flexible feature code 665 or by pressing a preprogrammed flexible button that has code 665 assigned. When the relay is open, the flexible button LED lights steady; when the relay is closed, the LED is off.
62 Flash Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. » » » 8-button telephone users can assign a FLASH button by using code [660]. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call. An intercom dial tone will sound. Flexible Button Programming To program a flexible button (to use feature codes): 1. 2. 3. 4. Press SPEED twice.
Group Listening 63 To erase a flexible button: 1. 2. 3. 4. Press SPEED twice. Press the flexible button to be erased. Press FLASH. A confirmation tone will sound. Press the ON/OFF button (SPEAKER button on IP Phone). To check flexible button programming: 1. 2. 3. 4. 5. Lift the handset. Press SPEED, then dial [7] + [#]. Dial [2] to select the KEYBTN option. Press the desired flexible button(s) to display programming for the button(s) on the LCD. When finished, replace the handset.
64 Headset Mode Headset Mode A modular headset may be used by connecting the headset to the handset jack on the keyset (leaving the handset in place). A headset can also be connected to the 2.5 mm jack that is located on the left side of most Vodavi digital telephone models. The ON/OFF button on the digital telephone (SPEAKER button on IP Phone) is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -orPress the preprogrammed HEADSET MODE button.
Hot Desk 65 Hot Desk Vodavi digital keysets can use the Hot Desk feature by using the 636 (Station Relocate feature code). This feature allows any keyset in the system to dial 636 and a different station number, that will change the station’s number to the dialed station number. The keyset inherits the new station’s attributes, e.g., CO routing, ring assignments, DID routing, speed dial, voice mail, and hunt group assignments.
66 In and Out Button Conditions » » » If a keyset user dials a station number that is in service, an error tone sounds. If a keyset user dials a station number of an OOS keyset that has a different model designation (Flash 50/51, Page B, Button #1), the keyset will lose all of it’s configured station attributes. In this case, the keyset will assume default attributes. This feature does not apply to Vodavi IP keysets.
Intercom 67 When intercom call rings a busy station (w/intercom btn): 1. 2. 3. The calling station receives ringback tone instead of busy tone. The called station hears muted or reminder ring and their intercom button LED starts flashing at the incoming CO line rate. This indicates an incoming intercom call.
68 Intercom Privacy Mode (LED Flashing) -- You will hear three bursts of tone and a one-way announcement. The calling party cannot hear conversations in progress. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone) to answer. -orPress the H-T-P button to the H mode to answer. Use feature code 667 to select an H, T, or P mode for 8-button digital telephones. Each use of this feature code acts as a rotary through the three options.
Intercom 69 Intercom Calls To place an Intercom Call: 1. Press the DSS button of the party to be called (if programmed at your phone), -orDial the extension number. Dialing a number in the numbering plan activates the telephone automatically. 2. 3. (You will hear ringing if the called station is in the T mode; or three bursts of tone if called station is in H or P modes.) Lift the handset or use the speakerphone after the tone bursts stop. Hang up to end the call.
70 IP Phone SINGLE LINE TELEPHONE To place an intercom call: 1. Lift the handset. 2. Dial the intercom number. You will hear ringing if the called station is in the “T” answering mode or two bursts of tone if the called station is in the “H” or “P” modes. 3. Hang up to end the call. To answer an intercom call: Lift the handset, -orIf your SLT is equipped with a speakerphone, press the Speaker button to converse in a handsfree mode.
IP Phone 71 IP7008D Phone Characteristics The feature operation for the IP-7008D is the same as the Vodavibranded 8-button Executive Key Telephone sets as used with the XTS-IP / XTSc-IP systems. This section describes the distinctive attributes of the IP-7008D phone. Button Map The IP-7008D provides both fixed and flexible buttons. This table describes the available buttons and their functions. Fixed/Flexible Feature Buttons SPEED Used to access speed dialing, save number redial, and last number redial.
72 IP Phone LCD Display The display for the 8 button IP-7000 supports 2 rows by 24 characters. S TA 1 2 34 NOV 10 05 NAME 11:04 am Backlight Display Both the IP7008D and IP7024D phones are enhanced to allow backlight of the LCD. The backlight feature can be set to always be on, always be off, or on when the phone is in use.
IP Phone 73 IP7024D Phone Characteristics The feature operation for the IP-7024D is the same as the Vodavibranded 24-button Executive Key Telephone sets as used with the XTS-IP / XTSc-IP systems. This section describes the distinctive attributes of the IP7024D phone. Button Map The IP-7024D provides both fixed and flexible buttons. The following table describes the available buttons and their functions.
74 IP Phone Default Flexible Button Map Station 100 CO1 Station 101 CO2 Station 102 CO3 Station 103 CO4 Station 104 CO5 Station 105 CO6 Station 106 Loop Station 107 Pool Station 108 Conf Station 109 Pickup Station 110 Mute Station 111 VM LCD Display The LCD for the IP-7024D displays 3 rows by 24 characters.
IP Phone 75 Soft Key Displays Idle State Key 1 Key 2 Key 3 PICKUP VM1 LNR ANS-CALL UA-CALL SNR PERS-MSG BGM (N/A) P-PKP1 ALLPG-IN ALLPG-EX UNA BIN FWD ALL FWD N/A-FWD BSY-FWD B/NA-FWD CLR-FWD H-MODE T-MODE P-MODE BKL-OFF BKL-ON BKL-INUSE Misc-Tone State (Busy Tone) Key 1 MSG Key 2 CALL-BK Key 3 CAMP-ON Incoming CO Call State (Talk State) Key 1 CONF Key 2 REC Key 3 FLASH Outgoing CO Call State (Talk State) Key 1 CONF Key 2 REC XTS-IP / XTSc-IP Station User Guide Key 3 FL
76 IP Phone Recording State Key 1 Key 2 Key 3 -- -- STOP Conference Call State There are two conference call states for the IP7024D - Active and Idle. - In conference call Active state, the following display is presented. Key 1 EXIT Key 2 END Key 3 ADD-MEM - In conference call Idle state, the following display is presented.
IP Phone 77 Directory Dial Access to the directory will be via the Phonebook key on the Navigation button of the IP7024D telephone. » Pressing the Phonebook key once will activate the directory display and will simultaneously display the first name in the directory list (alphabetical listing - descending order by default). » Pressing the Phonebook key again while in the directory will advance the display to the next name in the directory (in descending order).
78 Keyset Mode Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset. When phone is set to AT command mode, these AT commands are supported: Command Mode Description Inactive No CTI information is sent/received by the telephone. ATD Modem Dialing Command -- The telephone will recognize the ATD and accept digits after the command.
Last Number Redial 3. 4. 79 Press [#] to scroll through the baud rates. Press the HOLD button to save the desired entries. SINGLE LINE TELEPHONE Not applicable Last Number Redial The Last Number Redial (LNR) feature permits the automatic redialing of the last telephone number dialed on an outside line. Up to 24-digits can be stored. Outside line selection of the same line used is automatic. To use Last Number Redial, either: Press the preprogrammed LAST NUMBER REDIAL button (code 650).
80 LCR Operation LCR Operation To place an outside call when LCR is enabled in the system: 1. 2. 3. Dial [9] on the dial pad, -orPress the preprogrammed LCR button. Dial the desired telephone number. Wait for an answer. Lift the handset or use the speakerphone to converse. If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line, then hang up. To answer an LCR Queue Call Back: 1. 2. When your telephone is signaled, answer the call.
Loop Key 81 Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button. To make a Loop button: 1. 2. 3. Press the SPEED button twice. Press the desired flexible button. Dial [89], then press HOLD. -orDial [8889], then press HOLD, if using the Alt Dialing Plan. Mailbox Buttons To program a station’s mailbox on a flexible button: 1. 2. 3. 4.
82 Message Wait Message Wait OR Stations that are busy, unattended and ringing, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can answer the message waiting indication of each party in sequential order. To leave a message waiting indication: 1. 2. 3. 4. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone). Dial the desired intercom station.
Message Wait 83 SINGLE LINE TELEPHONE To leave a message waiting indication: 1. Lift the handset. 2. Dial the desired intercom station. 3. If you do not receive an answer, or a DND tone sounds, press the FLASH button. 4. Dial [623]. 5. Hang up. To answer a message waiting indication: You have a message waiting for you, when your message waiting lamp is flashing or there is an interrupted dial tone when you lift the handset. 1. Lift the handset. 2. Dial [663]. The station that left message will ring.
84 Modem Modem Voice Mail Modem Access You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498. Telephone System Modem Access Feature code 499 is used for access to the telephone system modem. This modem allows remote telephone system programming via an SLT or externally by having a call transferred to extension 499.
Name In Display 85 Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: 1. 2. Dial [690] on the dial pad. Use dial pad keys to enter your name (up to 7 characters). 1 A - 21 B - 22 C - 23 D - 31 E - 32 F - 33 G - 41 H - 42 I - 43 J - 51 K - 52 L - 53 M - 61 N - 62 O - 63 P - 71 R - 72 S - 73 Q - 74 T - 81 U - 82 V - 83 W - 91 X - 92 Y - 93 Z - 94 * 3.
86 Night Service To erase your name: 1. 2. Dial [690] on the dial pad. Press the FLASH button to erase. Night Service To enter Night Service Mode, from an idle station: Press the preprogrammed NIGHT SERVICE flexible button [604]. The system is now in the Night Service Mode. To remove Night Service Mode: Press the preprogrammed NIGHT SERVICE flexible button [604] again. The system is now removed from the Night Service Mode.
Off-Hook Voice Over (OHVO) 87 To place an Off-hook Voice Over call: When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station must: Press a preprogrammed OHVO button [628], -orUse the Soft Key’s OHVO option to initiate an OHVO announcement. The following conditions will occur: The HOLD button LED flashes at the called OHVO station. The OHVO receiving station receives a one-beep warning tone.
88 Off-Hook Voice Over (OHVO) To respond to an Off-hook Voice Over: After receiving an OHVO announcement, select from the following three options to respond to the caller: Option 1 -- This method lets the receiving station respond to an OHVO announcement utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation with the OHVO initiator while still listening to the original call.
Outside Calls 89 Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice for System Hold. -orIf System Hold Preference is programmed, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring. (If Preferred Line Answer is enabled, skip Step 1.) 1.
90 Paging Paging If given the ability to make page announcements: 1. Lift the handset, or press ON/OFF (SPEAKER button on IP Phone). 2. Dial a three-digit paging code, -orPress the preprogrammed PAGING flexible button. -orUse the Soft Key’s ALLPG IN or ALLPG EX options when in an idle condition (versus paging codes 721 or 760). XTS-IP Code 700 701-720 3.
Personalized Messages 91 Paging - Meet Me To request another party meet you on a page: 1. 2. 3. Dial the desired three-digit paging code. Request the party to meet you on the page. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: 1. 2. Go to the nearest phone. Dial [770] or press the preprogrammed MEET ME flexible button. You will be connected to party that paged you.
92 Personalized Messages To cancel a pre-assigned message: 1. 2. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED will extinguish. Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first Attendant station for system-wide use. Each station can also program three unique custom messages.
Personalized Messages 93 To cancel a custom message: 1. 2. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED extinguishes. SINGLE LINE TELEPHONE SLT users can use custom messages (21-30) as described above. Unique custom messages (18-20) are not applicable. SLT users cancel the use of a custom message by using feature code 662.
94 3. Personalized Messages Enter the date/time on the dial pad as shown: Other Codes 1 A - 21 B - 22 C - 23 D - 31 E - 32 F - 33 G - 41 H - 42 I - 43 J - 51 K - 52 L - 53 M - 61 N - 62 O - 63 P - 71 R - 72 S - 73 Q - 74 T - 81 U - 82 V - 83 W - 91 X - 92 Y - 93 Z - 94 * 4.
Personalized Messages 95 Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated if the station is in the Call Forward or DND mode(s). This feature is not available to Attendant stations.
96 Personalized Messages To cancel the message: 1. 2. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages. To program the Personal Messages Flexible Button: 1. 2. 3. Press the SPEED button twice. Press the desired flexible button.
PBX/Centrex Codes on a Flex Button 97 PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: 1. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ ], and [#] commands (refer to “Speed Dial” on page 104). 2. Program that speed bin onto a flexible button (refer to “Flexible Button Programming” on page 62).
98 Redial Save Number For Redial To save the last number you dialed: 1. 2. After placing an outside call, keep the handset off-hook. Press the SPEED button twice, -orUse the Soft Key’s STORE NO option. Redial a Saved Number To dial a number that was saved for redial, either: Press the SPEED button, then press the [ ] key. -orUse the Soft Key’s SNR option when in an idle condition. The saved number is automatically dialed. Repeat Redial When placing a CO call and a Busy or No Answer is received: 1.
Ring Down/Hot Line/Off-Hook Preference 99 To activate a redial: Press the preprogrammed REDIAL flexible button, -orPress the ON/OFF button (SPEAKER button on IP Phone), -orLift the handset, line will be seized and number is dialed. If you receive a busy/no answer, repeat the step to activate another redial. To cancel the operation: Press the preprogrammed REDIAL flexible button. A confirmation tone will sound and the Auto Redial function is cancelled.
100 Ring Tone Off-Hook Preference Programming (Via a Station) If your phone is programmed for Off-Hook Preference and you were given the ability to enable or change the prime flexible button: 1. Dial [691] on the dial pad. 2. Dial desired flexible button number (01-30). To disable Off-Hook Preference: 1. 2. Dial [691] on the dial pad. Dial [00] on the dial pad.
Ring Tone 101 The ringing choices are as follows: CO RING TONE*/FREQUENCY Tone (#) 3.
102 School Zone School Zone The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward. Valid call forwarding destinations include station numbers, hunt groups, UCD groups, and Voice Mail groups.
Speakerphone 103 To view call forwarding status of Classroom telephones: 1. 2. The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#].
104 Speed Dial Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000 to 9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and non-display characters. A pause is automatically inserted after a flash. To use speed dial: 1. 2. If an outside line was not specified in programming, one can be selected now or the system will assign the line.
Speed Dial 105 To program multiple speed numbers: 1. 2. Press the SPEED button twice to conclude programming a number. Enter the next speed number bin to program. If the station has no line appearance for the line programmed into the speed bin, that line comes up under the LOOP button or POOL button when accessed. To erase an existing speed bin: 1. 2. 3. Press the SPEED button twice. Dial the speed bin location. Press the SPEED button again. A confirmation tone will sound.
106 Station/Port Fixed Number System Speed Dial Access The first programmed Attendant must enter the System Speed numbers (9020 to 9999 or 9020-9099 for XTSc-IP). If an Attendant was not specified, system speed numbers are entered at Station 100. Stations can be individually allowed or denied the ability to use system speed dial (9100-9999) numbers (System speed numbers 9060-9099 are not monitored by toll restriction). Stations cannot be prevented from using station speed dial.
Station Relocate 107 Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1. A station can be relocated by unplugging it, then plugging it into a new location. 2. Dial [636] on the dial pad. Then, dial the extension number of the station being relocated.
108 Text Messaging (Silent Response) Text Messaging (Silent Response) The Text Messaging feature allows you to use text messages to respond to a caller that has either Camped On or has used the off-hook voice over (OHVO) feature to alert a busy station of a waiting call or message. The Camped On station may respond to the caller via the canned, custom, and silent response text (LCD) messages. Text messages appear on the calling party LCD display.
Trouble Notification 109 Trouble Notification This feature allows a station user to be notified of another station in the system that remains off-hook in an idle status for a predetermined period of time. Notification includes ringing and station name or number display on the LCD of a station or stations that have preprogrammed a flexible feature button with flexible feature code of 608. The 608 button will flash upon notification.
110 Trouble Notification Conditions » » » » Trouble Notification does not trigger a call to 911. Trouble notification will not occur until the expiration of the Dial Tone Timer value and the Off-Hook Timer value. The name or number display option applies only to telephones with the 24-character display. Telephones with a 16-character display will only display a station number. The Trouble Notification feature applies to digital and SLT phones that are off-hook.
Universal Day/Night Answer 111 Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal. UDA/UNA is established on a per CO line basis in admin programming.
112 Voice Mail Voice Mail Call Forwarding to Voice Mail Groups Callers may be routed directly to your mailbox by forwarding your phone to a voice mail group. 1. Lift the handset or press ON/OFF (SPEAKER button on IP Phone). 2. Press FWD or dial [640]. 3. Dial the desired code: [6] = All Calls [7] = No Answer 4. 5. [8] = Busy [9] = Busy/No Answer Dial the 3-digit Voice Mail group pilot number where calls are to be forwarded (440-447 = voice mail groups 1-8). A confirmation tone will sound.
Voice Mail 113 Voice Mailbox Button To program a Mailbox flexible button: 1. 2. 3. 4. Press the SPEED button twice. Press the desired flexible button to be programmed. Dial the Mailbox feature code (460-467 = voice mail groups 1-8; 468 = remote voice mail group). Dial the VMID number. SINGLE LINE TELEPHONE Not applicable Voice Mail Group Button To program a VM GROUP flexible button: 1. 2. 3. 4. Press the SPEED button twice. Press the desired flexible button to be programmed.
114 Voice Mail Voice Mail One-Touch Recording OR The Voice Mail One-Touch Recording feature allows the station user, while on an external call, to press a preprogrammed flexible button or Soft Key and have the system record the conversation in the station user’s mailbox. Use of this feature when the One-Touch Recording Warning Tone is disabled may be interpreted as a violation of federal, state or local laws, and an invasion of privacy.
Voice Mail 115 While on an internal or external call: 1. Press the preprogrammed VM RECORD button, or use the Soft Key’s REC option (for VM Group 440 only). The LED will flutter red during setup and the following message display: R ECO RD I NG S ET U P MMM D D Y Y 2. Once the system makes the connection, your mailbox and the flexible button LED will light solid green. The LCD will display the following message: R ECO RD I NG MMM D D Y Y 3.
116 Voice Mail Voice Mail (Flash-Based) Quick Reference ------------------------- M A I N M E N U --------------------------Review Messages Send a Message Mailbox Options Confirm 1 ABC 2 DEF 3 # While Playing Messages ...
Voice Mail 117 Voice Mail (Flash-Based) Quick Start The following is a quick start procedure for first-time users: 1. Obtain System Administrator information: » Voice mail system access number » Your mailbox number » Your temporary password 2. Dial voice mail system access number, -orCall into the Auto Attendant, then press # and enter your mailbox number. 3. After prompt, enter temporary password. 4. Press 3 to access Mailbox Options. 5. Press 2 to access Passwords. 6.
118 Voice Mail Voice Mail (Hard Drive-Based) Quick Reference ------------------------- M A I N M E N U --------------------------Listen to Messages Send a Message Extended Personal Transfer to Options Options Mbx or Ext ABC MNO TUV OPER 1 2 6 8 0 After Listening to Messages … Record Message [1] [2] [3+#] [4] [5] [8] Replay Save Delete Forward Replay Date & Time When finished, press any key.
Voice Mail 119 Voice Mail (Hard Drive-Based) Quick Start The following procedure will assist first-time users: 0 1. Obtain System Administrator information: » Voice mail system access number » Your mailbox number » Your temporary password 2. Dial voice mail system access number. 3. Once connected, press 4. After prompt, enter temporary password and press # . 5. Press 8 to access Personal Options. 6. Press 2 for Edit Password menu. 7. After prompt, enter new password; press # twice. 8.
120 Volume Control Volume Control DIGITAL TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit.
Volume Control 121 SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line. Certain models do not have an OFF option. Speakerphone Models -- have a sliding volume switch to adjust speakerphone volume.
122 Volume Control QUICK REFERENCE Worksheets 30 Flexible Button Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 XTS-IP / XTSc-IP Station User Guide December 2005
Volume Control 123 Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019 XTS-IP / XTSc-IP Station User Guide December 2005
124 Volume Control IP Phone 24 Flexible Button Programming Worksheet 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 XTS-IP / XTSc-IP Station User Guide December 2005
Volume Control 125 Attendant 911 Alert / Trouble Notification View/ Delete (reqs btn) 608/608+FLASH l l Account Code (reqs btn) 627 l l ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] l l ACD Call Qualifier button* 570+[#] l l ACD Call Qualifier button* - one touch 570+[YYY] l l ACD CIQ Display Btn* (specific ACD grp) (reqs btn) 579+[UUU] l l ACD CIQ Pickup 585+[UUU] l l ACD Group* (group 1-32, XTSc-IP = grps 550-565 = grps 1-16 1-16 only) 534-549 = grps 17-32 l l l ACD Help*
ACD*/UCD Wrapup End (reqs btn) 584 l l Answering Machine Ring 654+[0] or 8665 if Alt Dial Plan l l Answering Machine Speaker 654+[1] or 8666 if Alt Dial Plan l l Attnd 0 l Attnd Clear Alarm (T-1) 606 l Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] l Attnd Custom Message 694+[XX]+message l Attnd Day/Night/Special (reqs btn) 631 (DND key) l Attnd Directory List Programming 693 l Attnd Disable Outgoing CO Line 602+press CO line btn l Attnd Override (reqs btn) 601 l Attnd
439+[XXX] l l #6+[XXX] l l l Call Park Pickup - System (groups 1-14) #430-#437 = grps 1-8 #424-#429 = grps 9-14 l l l Call Pickup (reqs btn) #0 l l l Caller ID Display (Answered Calls) 659 l l Caller ID Display (Unans Calls) 635 l l Caller ID Name/Number (reqs btn) 653 l l Calling Forward Override 5#+[XXX]+press[B] l l l Calling Sta Handsfree Mode Override 7#+[XXX] l l l Calling Sta Tone Mode Override 6#+[XXX] l l l Camp On (8 btn) 620 l Clear Call Fwd, DND, Per
Code SLT Function Attendant Volume Control Digital 128 Flash (Centrex) (8-btn digital) 660 l Headset Mode 634 l HTP (8-btn digital) 667 l Hunt Group (group 1-8) 450-457 l In and Out Button (reqs btn) 644 l Intercom Button (reqs btn) 645 l l Keyset Mode 648+[#, ] l l Last Number Redial 650 l l LCR (E911 active on CO Line) 800 l l l LCR (if active) or CO Line Group 1 9 l l l Loop Key (reqs btn) 89 or 8889 if Alt Dial Plan l l Message Wait Answer 663 l l Mode
641 l l Repeat Redial 643 l l Ring Down / Hot Line / Off-Hook Pref 691+[BB] l l Ring Tone (n/a for IP Phones) 695+[RR] l l Save Number Redial [SPEED]+[ ] l l School Zone 630 l l SLT Conference Park 664 l SLT Directed Call Pickup #1 l SLT Message Wait 623 l SLT Speed Dial 668+[YYYY] l SLT Speed Programming 661+[YYYY] l SLT Volume 638+[V] Function Release Button (reqs btn) Code SLT Attendant 129 Digital Volume Control l l Speed Dial [SPEED]+[YYYY] l Station
VM Pse/Res Rec (Dig VM) (reqs btn) 655 l l Voice Mailbox Btn (reqs btn) 460-467+[VMID] l l 468+[VMID] l l Function Code Voice MB Btn - Remote (reqs btn) SLT Attendant Volume Control Digital 130 TABLE LEGEND B = Button w/ feature code: 622 = Call Back 620 = Camp On 625 = Exec Override 623 = Message Wait 628 = OHVO BB = Button Number C = Call Forward Condition Code 6 = All Calls 7 = No Answer 8 = Busy 9 = Busy/No Answer) = Off-Net (for Follow Me only) FFF = ACD* Call Factor (000-999) LLL =
Digital Telephone Quick Reference Card FIXED FEATURE BUTTONS • • • • • • • CAMP ON* -- Enables you to alert a busy party that an outside line is on hold and waiting for them. CONF* -- Used to establish and build conference calls. FLASH* -- Used to terminate an outside call and restore dial tone without having to hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those systems. FWD* -- Allows you to forward your calls to another station.
Digital Telephone Quick Reference Card PLACING AN OUTSIDE LINE ON HOLD • • If system is programmed for Exclusive Hold Preference, press the HOLD button once for Exclusive Hold or twice for System Hold. If your system is programmed for System Hold Preference, press the HOLD button once for System Hold or twice for Exclusive Hold. STORING SPEED NUMBERS 1. Press the SPEED button twice. 2. Dial the speed bin location.
Vodavi Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The digital 30-button model provides a 7-line by 16-character display with 10 Soft Keys, a MENU key, and UP/DOWN scroll keys. Calendar Mode -- When in idle mode, the default monthly calendar will display, or you can press the MENU soft key.
Vodavi Large Screen Telephone After selecting FEATURES on the main menu, the following options will display: Quick Reference Card Voice Mail Press… Then select… VOICE MAIL desired VM group (1-5). To access group 6-8, press PG DOWN key. Call Forward Press… Then select … Display will show… CALL FWD All Busy No Answer Busy/No Answer Off Net* Sta Voice Mail Operator ACD/UCD Hunt * If Off-Net is selected, enter desired bin number.
Vodavi IP-24DH Telephones - - - - - - - FIXED FEATURE BUTTONS - - - - - - CONF -- Used to establish conference calls. Quick Reference Card MSG/CALLBK - Used for Auto-Callback to a phone that left a text msg, or to acess voice messages. PGM -- Used as a rotary to select mode of DND (do not disturb) -- Prevents calls from ringing at your station when you are on a call or busy. Also used to activate a Page Block feature. FLASH -- Used to end an outside call and restore dial tone without hanging up.
Vodavi IP-24DH Telephones Quick Reference Card PLACING AN OUTSIDE LINE ON HOLD PROGRAMMING FLEXIBLE BUTTONS • 1. Press SPEED twice, then press flexible button to be programmed. 2. Dial the desired code from the following chart. Confirmation tone sounds. 3. Press the SPEAKER button. • If system is programmed for Exclusive Hold Preference … press HOLD once for Exclusive Hold or twice for System Hold.
