Specifications

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Digital Key Telephone Systems

Installation

Summary of content (196 pages)

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Digital Key Telephone Systems Installation
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Issue Release Date Changes 1.0 10-01 Initial Release 1.1 4-02 Incorporates minor revisions for correctness and clarity 1.2 3-03 Page Enhancements allow increased system capacity. 3-43 ISDN and T1 Clocking material has been revised. New line of telephone instruments has been added. 1.3 11-03 3-67 4-55 3-76 4-40 4-30 3-86 DTIBL Module added Adds Type of Service function to VoIP Maint & Troubleshooting section 1.
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Hearing Aid Compatibility Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) established rules to allow the direct connection of the XTS-IP to a telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.
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Contents i Contents 1 Introduction Product Description .................................................................................................... 1-3 Introduction ........................................................................................................................................ 1-3 Key Service Unit ................................................................................................................................. 1-4 Power Supply Unit ..........................
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ii Contents CO/PBX Connections .................................................................................................. 3-25 Analog CO/PBX Line Interface Boards ....................................................................................... 3-25 DID Interface Board .......................................................................................................................... 3-28 Digital CO/PBX Line Interface Boards .............................................................
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Contents iii Maintenance ....................................................................................................................................... 4-12 Monitor ................................................................................................................................................. 4-21 Flash ROM Software Update ...................................................................................... 4-26 Upgrade IP Phone Software .........................................
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iv XTS-IP - Installation Manual Contents December 2005
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Figures v Figures KSU Structure ....................................................................................................................................................... XTS-IP Default Card Layout for Cabinet 0 .................................................................................................. XTS-IP Mounting Holes and Installation Layout ...................................................................................... Mounting XTS-IP Cabinet .............................
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vi Figures SLA (Single Line Adapter) ................................................................................................................................ Electronic Station Wiring ................................................................................................................................. Single Line Telephone Wiring ........................................................................................................................ PFTU Wiring Example (Circuit 1) ......
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Tables vii Tables Extension Boards ................................................................................................................................................. CO Interface Boards ........................................................................................................................................... Add-on Boards .....................................................................................................................................................
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viii Tables MPB & SIU Communication Ports ................................................................................................................. PFTU Block Wiring .............................................................................................................................................. IP Keyset Models ................................................................................................................................................. Flash Rates ..................
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1 Introduction This manual provides the information necessary to operate and maintain the XTS-IP System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative. This chapter describes and illustrates the components that may be used with the XTS-IP System.
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» » » » » » » N O T E S » » » » » » »
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Product Description 1-3 Chapter 1 - Introduction Product Description Introduction The XTS-IP Digital Key Telephone System is a hybrid Key Telephone System, designed to meet the telecommunication needs of medium or large sized business offices. The XTS-IP System incorporates state of the art digital technology for command processing and voice switching, utilizing a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM, “A” law or “U” law) distributed switching matrix.
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1-4 Product Description Chapter 1 - Introduction Key Service Unit The Key Service Unit (KSU) is a metal frame cabinet designed for wall or rack mounting. It contains a backplane with connectors that include a PSU slot, 9 universal slots, an MPB slot, an LMU slot, a RAU slot, and PFTU and RGU connectors. The XTS-IP KSU consists of Cabinet 0, and can include optional Cabinets 1, 2, 3, 4, and 5 for added capacity.
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Product Description 1-5 Chapter 1 - Introduction There are nine universal slots in the MB (slots 0-8). Peripheral cards can be installed in the universal slots, but a card that contains a CPU cannot be installed in Slot 8 of Cabinet 0 (T1, PRIB, BRIB, VOIP, LCOBC, SLIBC). There are fixed slots for the PSU, PFTU, MPB, LMU, RGU3, and RAU. Power Supply Unit A Power Supply Unit (PSU) is required in each Cabinet of the Key Service Unit.
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1-6 Product Description Chapter 1 - Introduction MPB2 The MPB2 incorporates the system's RAM, master clock, 1 external MOH port, 1 external paging port, 2 RS-232C ports, and the system's PCM voice processing and main micro-processor. The microprocessor is a 32-bit high speed “RISC” CPU which receives and transmits signaling information from/to other PCBs, controls feature activation, and PCM time-slot interchange. The MPB2 has 4 built-in DTMF receivers. LD1 is the PLLU Synchronization Indicator.
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Product Description 1-7 Chapter 1 - Introduction Miscellaneous Board The Miscellaneous Board (MISB) incorporates the circuitry and interfaces for common optional features including: External Paging 2 ports External Control Contacts 4 contacts External BGM & MOH 2 ports Alarm 1 input RS-232C (optional SIU) 2 ports An RJ21-type female connector is mounted on the front edge of the MISB for the connection to the above circuits, except RS-232C serial interfaces.
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1-8 Product Description Chapter 1 - Introduction Extension Boards Several types of extension boards are capable of supporting various types of telephones as follows: Table 1-1: Extension Boards Board Name Function DTIB12 Provides 12 Digital Telephone interfaces DTIB24 Provides 24 Digital Telephone interfaces ETIB Provides 12 Analog Telephone interfaces SLIBC Provides 12 Single Line Telephone interfaces with Caller ID SLIBE Provides 12 Single Line Telephone interfaces Digital Telephone Interfa
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Product Description 1-9 Chapter 1 - Introduction CO Interface Boards The types of CO Interface boards are listed in the table and narrative that follow.
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1-10 Product Description Chapter 1 - Introduction T1 Interface Board The T-1 Interface Board (T1IB) provides the T-1 (1.544Mbps, 24-Voice Channel) digital interface circuit, control circuitry, and synchronous clock control circuits. DTMF tone detection units can be installed optionally on the T1IB. The T1IB has 8 LEDs on the front edge of the PCB which indicates errors of T-1 line, in-use status, and synchronous clock enable status.
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Product Description 1-11 Chapter 1 - Introduction Add-On Boards This section describes add-on boards, which can be installed on various types of boards to support additional functions as shown in the following table.
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1-12 Product Description Chapter 1 - Introduction Modem Unit The Modem Unit (MODU) (Modulator & Demodulator Unit) provides a communication method interface for remote maintenance and remote PC Admin. It operates in full-duplex, asynchronous modes at line rates up to 19.2 Kbps. The Modem Unit provides an asynchronous modem for access to the system database and fault reporting features from a remote site. The modem may be connected to a pre-selected CO Line through the system-switching matrix.
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2 System Specifications This chapter describes the hardware used by the XTS-IP system and lists the specifications for each component.
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» » » » » » » N O T E S » » » » » » »
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System Capacities 2-3 Chapter 2 - System Specifications System Capacities The following tables and charts describe system capacities and display the configuration flexibility of the system. The KSU contains a PSU slot, nine universal slots, one MPB slot, one LMU slot, one RAU slot, and PFTU and RGU connectors.
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2-4 System Components Chapter 2 - System Specifications System Components This table shows the slot positions and applicable Cabinets for each card that can be installed in the XTS-IP System.
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System Components 2-5 Chapter 2 - System Specifications Table 2-2: System Card Description Item Number of Time Slots Slot Position Cabinets Description PFTU --- --- Power Failure Transfer Unit PMU --- MPB1 Program Module Unit, 4 MB ROM PMU --- MPB2/MPBE Program Module Unit, 8 MB ROM PRIB up to 24 PSU --- PSU RAU --- RAU RGU3 --- --- Ring Generator Unit (25Hz): Sine Wave, Internal SIU --- MISB Serial Interface Unit SLIBC 12 1-7 or 0-7 SLIBE 12 1-8 or 0-8 All T1IB up
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2-6 System Configuration Tables Chapter 2 - System Specifications System Configuration Tables Table 2-3: System Capacity Capacity Item Account Codes Number of digits per account code Number of Account Codes- Unverified Number of Account Codes - Verified Up to 12 unverified digits Unlimited 500 Account Codes (750 for MPBE systems) ACD Groups Groups Members RAN Announcements Calls in Queue Software supports up to 32 Groups Software supports up to 252 stations in each Group 32 RAN Announcements per syst
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System Configuration Tables 2-7 Chapter 2 - System Specifications Table 2-3: System Capacity Stations Analog Stations Digital Telephones Single Line Telephones MPB1 MPB2 MPBE 96 maximum 252 maximum (No more than 96 stations are supported per Cabinet.
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2-8 System Configuration Tables Chapter 2 - System Specifications Table 2-7: Electrical Specifications Item Specification Power Supply AC Voltage Input AC Power AC Input Fuse DC Output Voltage 120 or 220 +/- 10% Volt AC @48-63Hz 350W 5.0 amp @ 220Volt AC + 5V @ 10A, - 5V @ 1.5A, + 30V @ 8.4A Battery Backup Input Voltage Battery Fuse Charging Current 24Volt DC 12.
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System Configuration Tables 2-9 Chapter 2 - System Specifications Table 2-8: Dialing Specifications Item Specification DTMF Dialing Frequency Deviation Rise Time Duration of DTMF Signal Interdigit Time Less than +/-1% Maximum 3ms Minimum 75ms Minimum 75ms Pulse Dialing Pulse Dialing Rate Pulse Break/Make Duration 10 or 20 pps 60/40% or 67/33% CO Type Loop Start, 600 ohm, current sensing Table 2-9: Trunk Ordering Info: Public Network/Private Lease Lines System Port Identification, Facility Interfac
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2-10 System Configuration Tables Chapter 2 - System Specifications Table 2-11: Electronic Telephone Audible Signals Type of Signal Frequency Signal Duration (in seconds unless otherwise indicated) Electronic Telephone Signals Incoming CO Line 440+480 0.4 on/0.4 off/0.4 on/2.0 off; Repeated Intercom Tone Ringing 440+480 0.8 on/2.4 off; Repeated 440 0.2 on/0.2 off; (3 bursts) Transferred CO Line 440+480 0.8 on/2.4 off; Repeated CO Line Recall 440+480 0.24 on/0.
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System Configuration Tables 2-11 Chapter 2 - System Specifications Table 2-12: Single Line Audible Signals Type of Signal Signal Duration (in seconds unless otherwise indicated) Frequency Single Line Signals Incoming CO Line 20Hz 90 VAC 2.0 on/4.0 off; Repeated Intercom Tone Ringing 20Hz 90 VAC 1.0 on/0.2 off/1.0 on/4.0 off; Repeated Transferred CO Line 20Hz 90 VAC 1.0 on/0.2 off/1.0 on/4.0 off; Repeated CO Line Recall 20Hz 90 VAC 2.0 on/4.0 off; Repeated CO Queue Call Back 20Hz 90 VAC 1.
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2-12 System Configuration Tables Chapter 2 - System Specifications Table 2-13: Digital Station Visual Signals - CO Line Buttons Feature/Function Flash Rate LED Color 60 ipm double wink Red Transferred CO Ringing 120 ipm Flash Red CO Line Recalling 480 ipm Flutter Red 60 ipm double wink Red 120 ipm Flash Green 60 ipm wink Green 480 ipm Flutter Red ON Steady Red Idle OFF ON Steady Red Incoming CO Ringing System HOLD Exclusive HOLD (I-Hold) I-HOLD (System) CO Line Queue Call Back C
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System Configuration Tables 2-13 Chapter 2 - System Specifications Table 2-15: Digital Station Visual Signals - Feature/Function Buttons Feature/Function Flash Rate LED Color Call Forward (active) Steady Red Message Wait (active) Steady Red Camp On (active) 120 ipm Flash Red Call Back (active-initiator) 120 ipm Flash Red 480 Flutter Red DND (active) Steady Red Mute Steady Red On/OFF Steady Red Conference Steady Red Speed (moment on until bin address dialed) Steady Red Perso
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2-14 System Configuration Tables Chapter 2 - System Specifications Table 2-17: Signals to Calling Station (Digital Station) Sound in Hz Occurrence - Cadence (in seconds unless otherwise indicated) Feature (Indication) Station Intercom Ring Back Tone 1215/1471 1.0 on/2.8 off; Repeated Intercom Call Announce 935 0.2 on/.24 off; three (3) times (HF mode) Busy Tone 701 1.0 on/0.2 off/ 1.0 on/0.2 off/0.6 on/0.6 off/0.2 on/0.2off/ 0.2 on/0.2 off/0.2 on/0.2 off Error Tone 701 0.2 on/0.
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System Configuration Tables 2-15 Chapter 2 - System Specifications VoIP24 Station Port Capacity A maximum of 48 IP stations can be accommodated on the MPB1 system. A maximum of 96 IP stations can be accommodated on the MPB2/MPBE systems. Cabinets 0, 1, and 2 can be used in MPB2/MPBE systems. Cabinet 3 can also be used in MPBE systems. A maximum of 3 VoIP24 cards can be installed per cabinet. A maximum of 3 VoIP24 cards can be installed per MPB1 system.
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2-16 System Configuration Tables Chapter 2 - System Specifications XTS-IP - Installation Manual December 2005
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3 System Installation This chapter provides the basic system installation and wiring instructions for the XTS-IP, as well as how to install the optional cards and interface units.
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» » » » » » » N O T E S » » » » » » »
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Introduction 3-3 Chapter 3 - System Installation Introduction As with any sophisticated communications device, installation of the XTS-IP requires the care and forethought of a competent technician. To assure easy servicing and reliable operation, several factors must be considered when planning the system installation.
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3-4 Site Preparation Chapter 3 - System Installation Accessibility -- The location should have adequate accessibility, space, and lighting for future servicing and should consider the need for future expansion. Hazard Protection -- The system should be located in an area that is protected from flooding, flammable materials, excessive dust and vibration.
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KSU Installation 3-5 Chapter 3 - System Installation KSU Installation The XTS-IP Key Service Unit (KSU) consists of Cabinet 0 and optional Cabinets 1, 2, 3, 4, and 5. The basic exterior of the XTS-IP System is shown in Figure 3-1. Mounting Cabinet 0 The Cabinet is a metal frame cabinet designed for wall mounting. Use the mounting template provided with the Cabinet to mark the location for the screws to mount the Cabinet.
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3-6 KSU Installation Chapter 3 - System Installation The Cabinet is mounted with four #10 or larger, 1 ½ inch or longer screws. 1. Drill pilot holes in the locations marked, insert the screws and tighten, leaving about ½ inch exposed. 2. Mount the Cabinet on the screws and tighten the screws securely. Figure 3-2: Mounting XTS-IP Cabinet Mounting Cabinet 1 and Cabinet 2 The optional Cabinets include a metal housing designed for wall mount installation.
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KSU Installation 3-7 Chapter 3 - System Installation Figure 3-3: Connecting Cabinet 0 and Cabinet 1 XTS-IP - Installation Manual December 2005
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3-8 KSU Installation 48.
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KSU Installation 3-9 Chapter 3 - System Installation Connecting Sets of Cabinets LMU2 LMU2 Connect the first set of Cabinets (0-2) to the second set of Cabinets (3-5) with the Linked Cable as shown in Figure 3-5. The Linked Cable connection is between the MPBE in Cabinet 0 and the LMUE in the slot marked for MPB in Cabinet 3.
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3-10 KSU Installation Chapter 3 - System Installation KSU Grounding To ensure proper system operation and for safety purposes, a good earth ground is required. A metallic cold water pipe usually provides a reliable ground. Carefully check that the pipe does not contain insulated joints that could isolate the ground path. If insulated joints exist, another earth ground source must be used or, if allowed, the joints may be bridged.
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KSU Installation 3-11 Chapter 3 - System Installation Power Line Surge Protection The AC outlet should be equipped with an additional power line transient surge protection device. Systems using such devices are more resistant to damage from power line surges than unprotected systems. Power line surges often occur during switching operations and especially during violent thunderstorm activity.
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3-12 KSU Installation Chapter 3 - System Installation Optional Mounting Rack 1. To mount rack, use the optional BRK (Bracket for installation on the rack). Usable rack is the standard 19” rack. Any 19” open rack can be used. 2. After placing the rack on a flat floor, attach the Cabinet to the rack using provided BRK with bolts and nuts on both sides as shown in Figure 3-7.
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Ring Generator Unit Installation 3-13 Chapter 3 - System Installation Ring Generator Unit Installation The Ring Generator Unit (RGU3) is needed if a SLIB is to be installed in a Cabinet. The RGU3 provides ring voltage and a Message Wait Source. A cable for connecting the RGU3 and KSU is provided. 1. Mount the unit inside the Cabinet to the bottom side panel on the right with the two screws provided. 2. Connect the unit to the backplane via CN14 connector (marked on PCB).
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3-14 Power Supply Unit Installation Chapter 3 - System Installation Power Capacity The power capacity of the PSU is as follows: +5V DC -5V DC +30V DC Battery Charging Current 10A 1.5A 8.4A 1A Before Installation -- Ensure that the AC plug connected to Cabinet 0 is NOT plugged into the AC outlet. 1. Place the PSU in the left-most slot in Cabinet 0, aligning the card guides with the PSU PCB and PSU frame flanges. 2. Slide the PSU into place using the ejectors to seat the PSU fully in the Cabinet.
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PCB Installation 3-15 Chapter 3 - System Installation PCB Installation PCB Handling and General Installation While it is possible to install and remove system cards with power on, it is not recommended and could void your warranty. The system PCBs contain digital circuitry which, while extremely reliable, can be damaged by exposure to excessive static electricity. When handling PCBs, a grounded wrist strap should be used to protect the boards from static discharges. Inserting a PCB 1.
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3-16 Main Processing Board Installation Chapter 3 - System Installation Main Processing Board Installation The Main Processing Board (MPB) is installed in the MPB PCB card slot (slot MPB) of Cabinet 0. MPBs include the MPB1, MPB2, and MPBE. The MPB may be equipped with two add-on boards: a PMU for software programming and a MODU for modem access to the system. To view the current MPB software version on your LCD, use feature code 605.
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Main Processing Board Installation 3-17 Chapter 3 - System Installation Port 2 Paging (MPB2 only) Music On Hold (MPB2 only) Port 5 (MPB2 only) MODU Port 1 LEDs Database Default Switch Reset Button Ethernet Jack (MPB2 only) PMU Figure 3-10: MPB1/2, PMU, and MODU Configuration XTS-IP - Installation Manual December 2005
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3-18 Main Processing Board Installation Chapter 3 - System Installation Port 2 Port 5 Port 1 MODU Connector to link with LMUE in Cabinet 3 LEDs Reset Button Database Default Switch Ethernet Jack PMU Figure 3-11: MPBE, PMU, and MODU Configuration XTS-IP - Installation Manual December 2005
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Main Processing Board Installation 3-19 Chapter 3 - System Installation Ethernet Port The MPB2 and MPBE have an Ethernet port. This communications port can be used for several advanced features of the XTS-IP system. It contains a bi-directional interface using TCP/IP communication protocol. It has the ability to use a TAPI interface and send standard RS-232 commands. The Ethernet port can be used for administration programming.
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3-20 Main Processing Board Installation Chapter 3 - System Installation Link Module Unit The Link Module Unit (LMU) provides a link between the Cabinets of the KSU. LMU1 must be installed to connect Cabinet 0 to Cabinet 1 and Cabinet 3 to Cabinet 4. LMU2 is used to connect Cabinets 1 and 2 and to connect Cabinets 4 and 5. Signals are transmitted or received via linked cable.
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Main Processing Board Installation 3-21 Chapter 3 - System Installation Paging Music On Hold Connector to link with MPBE in Cabinet 0 Figure 3-14: LMUE XTS-IP - Installation Manual December 2005
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3-22 Miscellaneous Interface Unit Installation Chapter 3 - System Installation Miscellaneous Interface Unit Installation The Miscellaneous Interface unit (MISB) contains an External Music port (MOH/BGM), an External paging port, and four dry contacts. Optionally, the MISB is equipped with two serial interface ports by installing the Serial Interface Unit (SIU) daughter board. The SIU should be installed if more than two serial communication devices are to be connected to the system.
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Miscellaneous Interface Unit Installation 3-23 Chapter 3 - System Installation Table 3-4: MISB Wiring Pair PIN # Color Description Pair PIN # Color Description 1 26 1 WH/BL BL/WH RELAY1R RELAY1T 14 39 14 BK/BN BN/BK EXP2R EXP2T 2 27 2 WH/OR OR/WH RELAY2R RELAY2T 15 40 15 BK/SL SL/BK 3 28 3 WH/GN GN/WH RELAY3R RELAY3T 16 41 16 YL/BL BL/YL 4 29 4 WH/BN BN/WH RELAY4R RELAY4T 17 42 17 YL/OR OR/YL 5 30 5 WH/SL SL/WH 18 43 18 YL/GN GN/YL 6 31 6 RD/BL BL/RD 19 44 19
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3-24 Miscellaneous Interface Unit Installation Chapter 3 - System Installation Serial Interface Unit The Serial Interface Unit (SIU) board is used for SMDR printout and caller ID. The system supports up to 4 Serial Interface circuits, 2 circuits on the MPB and an additional 2 circuits on the SIU board (ports 3 and 4). The following is a list of the system’s output: On-line SMDR ACD Caller ID A SIU board can only be installed on the MISB. Installing the SIU 1.
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CO/PBX Connections 3-25 Chapter 3 - System Installation CO/PBX Connections The two types of analog CO/PBX Line interface boards available are the Loop Start CO Line Interface Board (LCOBC) and the Direct Inward Dial Interface Board (DIDB). There are five types of digital CO/PBX Line Interface Boards available. These boards include the T1IB, PRIB, BRIB, VOIP, and VOIP24 card.
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3-26 CO/PBX Connections Chapter 3 - System Installation CIDU to LCOBC 1. 2. 3. 4. Unpack the CIDU from its antistatic conductive bag. Locate the CN1, CN2, and CN4 connectors on the CIDU. Locate the CN10, CN11, and CN15 connectors on the LCOBC. Position the CIDU so that the CN1, CN2, and CN4 connectors align with the CN10, CN11, and CN15 connectors on the LCOBC respectively. 5. Push the CIDU onto these connectors to seat it securely.
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CO/PBX Connections 3-27 Chapter 3 - System Installation XTS-IP - Installation Manual December 2005
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3-28 CO/PBX Connections Chapter 3 - System Installation DID Interface Board The Direct Inward Dial Interface Board (DIDB) provides four analog DID CO interface ports. The DIDB can be optionally equipped with a DTMF Receiver Unit (DTRU) daughter board to detect DTMF tones. If a DIDB is used, a DTRU is required; it does not necessarily have to be mounted on the DIDB, but it must be installed within the system. Installing the DTRU Module 1. 2. 3. 4.
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CO/PBX Connections 3-29 Chapter 3 - System Installation CON2 CN1 DTRU CN2 CON1 Figure 3-18: DIDB w/DTRU Installation Digital CO/PBX Line Interface Boards Digital CO/PBX line interface boards include the T1 interface board (T1IB), primary rate interface board (PRIB), basic rate interface board (BRIB), and Voice over internet protocol (VOIP/VOIP24) card. T-1 Interface Board The T-1 Interface Board (T1IB) provides the T-1 (1.
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3-30 CO/PBX Connections Chapter 3 - System Installation Table 3-5: T-1 Board LEDs LED # Meaning Function 1 IN USE At least one of the 24 circuits is in use. 2 RED T1IB is in Red alarm due to any alarm. 3 H/W TEST Normal call processing is not available. 4 BLUE. T1IB has detected RX_BLUE alarm. 5 YELLOW T1IB has detected RX_YELLOW alarm. 6 OOF T1IB is Out of Frame synchronization.
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CO/PBX Connections 3-31 Chapter 3 - System Installation Table 3-7: T-1 Switch Positions Switch # Distance 533 to 655 feet 1 2 3 4 on on off on This board supports standard D4 framing format with robbed bit signaling. Extended Super Frame (ESF) format is also supported. The board requires an external CSU unit. The T1 board can accept two DTRU4 units in a daughterboard type arrangement. Each unit has four DTMF Receivers installed on it.
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3-32 CO/PBX Connections Chapter 3 - System Installation The following table summarizes the operation of the system. Table 3-8: Call Routing Criteria ANI DNIS Operation N N Calls routed based on normal CO operation (CO Ring Assignments. N Y Calls routed based on DID tables with DID operation. Y N Calls routed based on ICLID routing and ICLID operation. Y* Y Calls routed on ICLID first, if no route is found, the DNIS digits are compared to the DID table.
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CO/PBX Connections 3-33 Chapter 3 - System Installation Table 3-9: Call Routing Display Format Route Found Type of Display ICLID ICLID ANI number placed in the 14-character number field, the DNIS number followed by the name programmed in ICLID translation table placed in the 24-character name field. DID ICLID ANI number placed in 14-character number field. DNIS number followed by programmed name from the DID tables in 24-character name field.
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3-34 CO/PBX Connections Chapter 3 - System Installation 4. Position one of the DTRU4 modules so that the CN2 and CN1 connectors align with the CN8 and CN9 connectors on the T1IB respectively. 5. Push the DTRU4 module onto these connectors to seat it securely. 6. Position the second DTRU4 module so that the CN2 and CN1 connectors align with the CN4 and CN5 connectors on the T1IB respectively. 7. Push the DTRU4 module onto these connectors to seat it securely.
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CO/PBX Connections 3-35 Chapter 3 - System Installation The PRIB accepts two DTRU4 boards. Table 3-12: PRIB Ordering Information PRIB Ordering Information Framing ESF Line Coding B8Zs National ISDN NI-2 Table 3-13: Telco to PRIB Interconnect Diagram - Pin Connections Telco RJ45 1--> 2--> 4--> 5--> PRIB DB15 Female Pin # <--9 <--1 <-- 11 <--3 Installation 1. Insert the PRIB card(s) into the desired card slot. 2. If installing a single PRIB, set SW2 to the ON position.
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3-36 CO/PBX Connections Chapter 3 - System Installation DT 4 RU CN1 4 RU CN18 CN16 CN19 CN17 CN1 DT CN2 CN2 7. Push the DTRU4 module onto these connectors to seat it securely. Figure 3-20: PRIB w/DTRU4 Module Installation The PRIB is offered as a stand-alone card or as a kit which includes the PRIB, CSU, and cables. Basic Rate Interface Board The Basic Rate Interface Board (BRIB) interface provides four Basic Rate Interface circuits.
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CO/PBX Connections 3-37 Chapter 3 - System Installation Installation 1. Insert the BRIB card(s) into the desired card slot. Up to seven BRIB cards can be installed in an XTS-IP Cabinet, with a maximum of 18 per system. If installing a single BRIB, set switch 4 on SW2 to the ON position. If multiple BRIB cards are being installed, set switch 4 on SW2 to the ON position on the first card and switch 4 on SW2 on all other cards to the OFF position.
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3-38 CO/PBX Connections Chapter 3 - System Installation Installation The VoIP card can be placed in slots 1-7 of Cabinet 0 and in slots 0-7 of Cabinet 1, 2, and 3. Once the slot is identified, it takes the required time slots and deducts them from the available ones. If more then one card is identified, each card is identified in the same manner and it requires its own unique IP address. The VoIP card is a combination card that has both IP Trunks and station ports.
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CO/PBX Connections 3-39 Chapter 3 - System Installation Table 3-16: VoIP Card LED Indications LED Indication ON OFF 09 LAN Speed 100 Mbps 10 Mbps 10 Rx Status Active Idle 11 Tx Status Active Idle 12 Link Status Valid Link No Link 13 Collision Status Collision No Collision 14 Half/Full Duplex Mode Half Duplex Full Duplex Note: LED 09 is closest to the Ethernet port.
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3-40 CO/PBX Connections Chapter 3 - System Installation Voice Over the Internet Protocol Card (24-Port) The Voice Over the Internet Protocol (VOIP24) card provides up to 24 lines per card. The VOIP24 card allows bi-directional voice communication to other H.323 Revision 3 compatible devices via an IP network such as an internal Local Area Network (LAN), the Internet, or a Wide Area Network (WAN) using the Ethernet Interface. It also provides four-digit dialing.
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CO/PBX Connections 3-41 Chapter 3 - System Installation Installation Insert the VoIP24 card into the desired slot (1-7 of cabinet 0, or 0-7 of cabinets 1, 2, and 3).
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3-42 CO/PBX Connections Chapter 3 - System Installation Installing the Daughterboard 1. Locate the CN1 and CN2 connectors on the Daughterboard module. 2. Locate the CN2 and CN3 connectors on the VoIP24. 3. Position the Daughterboard module so that the CN1 and CN2 connectors align with the CN2 and CN3 connectors on the VoIP24 respectively. 4. Push the Dauughterboard module onto these connectors to seat it securely.
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CO/PBX Connections 3-43 Chapter 3 - System Installation ISDN and T1 Clocking When combining BRIB, PRIB, and T1 cards in one KSU, specific settings and cabling are important for proper clocking. The Phase Lock Loop circuitry within the MPB synchronizes the clocking from the Central Office to the clocking of the KSU. Popping, crackling, dropped calls, and one-way transmission are usually attributed to the clocking not being synchronized correctly.
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3-44 CO/PBX Connections Chapter 3 - System Installation (1) PRIB and (1) BRIB Install with the cable and set both PRIB and BRIB switches to the enable position (ON). (1) T1IB and (1) BRIB If both cards in a phone switch are connected to a telephone company clock (not point-to-point T1), put the T1 clock switch in the enable position (ON) to allow it to receive clocking from the telephone company directly. Do not install the clock cable.
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CO/PBX Connections 3-45 Chapter 3 - System Installation (2) PRIBs and (3) T1IBs The clock cable should be connected to the OUT position on the connector on the PRIB1. The clock cable should be connected to the IN position on PRIB2. SW2 of the PRIB1 and PRIB2 should be placed in the ON position. The three T1IBs are not connected with the clock control cable and SW3 on these boards should be in the OFF position.
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3-46 CO/PBX Connections Chapter 3 - System Installation (3) PRIBs and (2) BRIBs The clock cable should be connected from the OUT position of the PRIB1 to the IN connectors of all the cards and all clock switches should be in the ON position. (3) T1IBs and (2) BRIBs The clock OUT cable from T1IB1 should be connected to the clock IN cable of the T1IB2 and the clock OUT cable from T1IB2 should be connected to the clock IN cable of T1IB3.
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CO/PBX Connections 3-47 Chapter 3 - System Installation The callout of Figure 3-26: Case 1 of Clock Chain, that pertains to setting the Clock Source Switch to either PRI/BRI or T1, is applicable to all examples. The expanded view callout at the top right of Figure 3-28: Case 3 of Clock Chain shows the connectors on LMU2 when there is a T1 or ISDN card in the associated Cabinet.
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3-48 CO/PBX Connections Chapter 3 - System Installation Figure 3-27: Case 2 of Clock Chain XTS-IP - Installation Manual December 2005
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CO/PBX Connections 3-49 Chapter 3 - System Installation Figure 3-28: Case 3 of Clock Chain XTS-IP - Installation Manual December 2005
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3-50 CO/PBX Connections Chapter 3 - System Installation Figure 3-29: Case 4 of Clock Chain XTS-IP - Installation Manual December 2005
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Station Connections 3-51 Chapter 3 - System Installation Station Connections The system can be equipped with any combination of the five station boards; DTIB12, DTIB24, ETIB, SLIBE, and SLIBC. The station interface boards can be installed in any universal card slot in the Cabinets. It is recommended that slots beginning from slot 0 be used for station interface boards.
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3-52 Station Connections Chapter 3 - System Installation Table 3-18: ETIB Wiring XTS-IP - Installation Manual December 2005
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Station Connections 3-53 Chapter 3 - System Installation Figure 3-30: Electronic Telephone Interface Board (ETIB) XTS-IP - Installation Manual December 2005
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3-54 Station Connections Chapter 3 - System Installation Single Line Interface Board The single line interface board (SLIBE and SLIBC) provide the interface to twelve 2500-type telephones. The SLIB signals interface with industry-standard ringers and message waiting lights. An industry standard RJ21-type female connector is mounted on the front edge of the PCB for connection to the station interfaces. In addition, one LED is mounted on the PCB to indicate the in use state of the connected telephones.
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Station Connections 3-55 Chapter 3 - System Installation Installing the DTRU4 Module DTRU4 to SLIBE 1. 2. 3. 4. Unpack the DTRU module from its antistatic conductive bag. Locate the CN1 and CN2 connectors on the DTRU4 module. Locate the CN1 and CN2 connectors on the SLIBE. Position the DTRU4 module so that its CON1 aligns with the CN1 connector and its CON2 aligns with the CN2 connector on the SLIBE. 5. Push the DTRU4 module onto these connectors to seat it securely.
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3-56 Station Connections Chapter 3 - System Installation CO to SLT Call via a T1 Trunk: 1. Access the specific trunk type above. 2. Hookflash, dial 638 6 on the keypad, then hookflash again. 3. Hang up. SLT to SLT Call: 1. Place an intercom call from 1 SLT to another. 2. Hookflash, dial 638 5 on the keypad, then hookflash again. 3. Hang up. No adjustment is needed if access to the CO is accomplished by standard loop/ground start trunk circuits. These trunk types are set to 0 dB by default.
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Station Connections 3-57 CN2 CN2 4 RU CONN1 48 2) GU s 7 - 1 S M or t p f( or CONN2 48 ) GU t s 1 - 6 S M or p for CONN2 CN1 DT CONN1 CN8 CN7 CN6 CN5 CN1 Chapter 3 - System Installation ( Figure 3-31: SLIBE & SLIBC w/MSGU and DTRU4 Module (SLIBE only) Installation XTS-IP - Installation Manual December 2005
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3-58 Station Connections Chapter 3 - System Installation Digital Telephone Interface Board The Digital Telephone Interface Board (DTIB) provides digital voice and data communications to/from digital telephones. An industry standard RJ21 type female connector is mounted on the front edge of the PCB for connection to the station interfaces. The DTIB12 and DTIB24 boards provide the interface to 12 and 24 digital telephones respectively. The card has one LED to indicate off-hook/in use status.
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Station Connections 3-59 Chapter 3 - System Installation Table 3-20: DTIB Wiring Color Description Pair PIN # Color Description 26 1 WH/BL BL/WH DATA-R 1 DATA-T 1 13 38 13 BK/GN GN/BK DATA-R 13 DATA-T 13 2 27 2 WH/OR OR/WH DATA-R 2 DATA-T 2 14 39 14 BK/BN BN/BK DATA-R 14 DATA-T 14 3 28 3 WH/GN GN/WH DATA-R 3 DATA-T 3 15 40 15 BK/SL SL/BK DATA-R 15 DATA-T 15 4 29 4 WH/BN BN/WH DATA-R 4 DATA-T 4 16 41 16 YL/BL BL/YL DATA-R 16 DATA-T 16 5 30 5 WH/SL SL/WH DATA-R 5 DATA-
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3-60 Station Connections Chapter 3 - System Installation DTIB12 DTIB24 Figure 3-32: Digital Telephone Interface Board (DTIB) XTS-IP - Installation Manual December 2005
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Flash-Based Voice Mail System 3-61 Chapter 3 - System Installation Flash-Based Voice Mail System This section describes how to install the Flash-Based Voice Mail board. Installing the Voice Mail Interface Board The Flash-Based Voice Mail Card consists of a printed circuit board. It can be installed into slots 1-7 of Cabinet 0, and into slots 0-7 of Cabinets 1 and 2.
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3-62 Hard Drive-Based Voice Mail System Chapter 3 - System Installation Hard Drive-Based Voice Mail System Installing the Hard Drive-Based Voice Mail Card The Hard Drive-based Voice Mail Card consists of a printed circuit board. After powering down the KSU, install the voice mail card into slots 1-7 of cabinet 0, or slots 0-7 of cabinets 1-3. Equipment Handling -- Take every precaution to prevent static charges and physical strain from being applied to the Hard Drive-based Voice Mail card.
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System Wiring 3-63 Chapter 3 - System Installation System Wiring Battery Backup Wiring Installation The system can be equipped to operate from external batteries if local AC power fails. The backup batteries are connected to the strip connector on the front of the PSU as shown: PSU 24VDC Blue Red + Battery 12VDC + Battery 12VDC Figure 3-35: Battery Back-Up Wiring The external batteries must provide 24 Volts DC.
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3-64 System Wiring Chapter 3 - System Installation RS-232C Wiring on MPB and SIU The MPB1 contains one and the MPB2/MPBE contains two standard RS-232C interfaces (SMC1 is port 1 on MPB1 and MPB2/MPBE; UART is port 5 on MPB2/MPBE only). The SIU on the MISB contains two standard RS-232C interfaces (port 3 and port 4). The RS-232C is connected by a 9-pin connector.
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System Wiring 3-65 Chapter 3 - System Installation MISB Wiring The MISB has connections for 2 music sources, 2 external page zones and 4 relay contact controls. The MISB connections are made by the 25-pair connector. The wiring connections for the 25-pair cable are identified in Table 3-4 on page 3-23.
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3-66 System Wiring Chapter 3 - System Installation MISB GN/YL External Switch MDF YL/GN RJ21-type Connector Figure 3-39: External Switch / Alarm Wiring Station Wiring Station interface boards (DTIB24, ETIB, SLIBE, SLIBC) include a 25-pair connector for station wiring to the ports on the board. The following provides details on the interconnection of each type of station interface board and the station jack.
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System Wiring 3-67 Chapter 3 - System Installation Digital Loop Extender The Digital Loop Extender (DTIBL) is an optional item that is used to extend the distance that a single digital keyset can be located from the KSU. The maximum recommended loop length of 1000’ from the KSU is extended to approximately 3000’ with the use of the DTIBL. The distances shown in the following illustration are based on using the full 3000’ of range provided by the DTIBL.
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3-68 System Wiring Chapter 3 - System Installation Computer Telephone Integration Module The Computer Telephone Integration (CTI) module is used to connect the telephone system and a personal computer to facilitate the use of computer-based telephone applications such as Discovery Desktop and Discovery Link. The following illustration shows the appropriate connections for installing the CTI module. CTI Installation Procedure: 1.
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System Wiring 3-69 Chapter 3 - System Installation Electronic Keyset and Terminal Wiring Wiring from the ETIB to station jack requires two pairs of wire. The first pair provides the audio or voice path, the second is for signaling or data path. The DATA pair is polarity sensitive. Reversal does not harm the keyset or system, but the port does not function properly when reversed. Power is delivered by applying DC voltage to the center tap of the coupling transformers of each of the 2 pairs.
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3-70 System Wiring Chapter 3 - System Installation Power Failure Transfer Unit Wiring The Power Failure Transfer Unit (PFTU) is wired from the 25-pair connector to the MDF, cross connected to the CO Line inputs from the telephone company, to the CO Line inputs of the system, and to Power Failure SLTs. The diagram in Figure 3-44 shows the wiring for the first of six circuits wired consecutively on the amphenol cable (It uses the first 4 pairs on the block. The next circuit uses the next 4 pairs, etc.
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System Wiring 3-71 Chapter 3 - System Installation Table 3-23: PFTU Block Wiring Color Description Pair PIN # Color 26 1 WH/BL BL/WH Ring 1 Tip 1 13 38 13 BK/GN GN/BK 2 27 2 WH/OR OR/WH Ring 2 Tip 2 14 39 14 BK/BN BN/BK 3 28 3 WH/GN GN/WH Ring 3 Tip 3 15 40 15 BK/SL SL/BK 4 29 4 WH/BN BN/WH Ring 4 Tip 4 16 41 16 YL/BL BL/YL 5 30 5 WH/SL SL/WH Ring 5 Tip 5 17 42 17 YL/OR OR/YL 6 31 6 RD/BL BL/RD Ring 6 Tip 6 18 43 18 YL/GN GN/YL 7 32 7 RD/OR OR/RD Ring 7 Tip
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3-72 Wall Mounting the Digital Key Telephone Chapter 3 - System Installation Wall Mounting the Digital Key Telephone To wall mount the 8-button or 30-button digital key telephone, use the appropriate wall mount bracket and a standard-type jack designed for 630-type wall hanging applications. 1. Remove the handset from the cradle and locate the plastic retainer in the bottom of the hookswitch well area. 2. Slowly push the plastic retainer upward until it is free. 3.
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Wall Mounting the Electronic Key Telephone 3-73 Chapter 3 - System Installation Wall Mounting the Electronic Key Telephone All connections to the Electronic Key Telephone are fully modular. To wall mount the Electronic Key Telephone, it is necessary to have one Wall Mount Kit and one standard-type jack assembly designed for normal wall hanging applications. 1. Unplug the line cord from the phone. This line cord is not required and should be retained as a maintenance replacement item. 2.
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3-74 Headset Installation Chapter 3 - System Installation Headset Installation Digital Key Telephones used with the XTS-IP have been designed to operate with industry-standard electret-mic-compatible modular headset adapters and operator headsets. The Executive 8-Button Speakerphone (P/N 3012) and the Executive 30-Button Speakerphone (P/N 3015 & 3017) models have a 2.5 mm jack located on the left side of the keyset. To modify a Digital Key Telephone to support an external headset: 1.
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Caller ID Interface Unit Installation 3-75 Chapter 3 - System Installation 3. Connect the other end to the OUT port on the Caller ID unit. Use the adapter as necessary. MPB and SIU KSU 9-Pin Female KSU Connection 1480/7480-00 9-Pin Male 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 Caller ID Box Figure 3-46: 1480 Caller ID Cable Connections 7480-00 Switch Settings ON OFF 1480-00 Switch Settings ON OFF Refer to the 1480 or 7480 Manual to confirm the proper switch settings.
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3-76 IP Phones and Related Items Chapter 3 - System Installation IP Phones and Related Items All Vodavi IP phones and IP gateway products require the use of Category 5 cabling as a minimum for patch cables and network runs.
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IP Phones and Related Items 3-77 Chapter 3 - System Installation IP Keyset Power The IP phone can be powered by one of two methods. IP Keyset AC/DC Adapter (plugs into base of the unit) Inline Power Over Ethernet (POE) IP Keyset AC/DC Adapter When an IP Keyset is to be powered from local AC (not provided power over the LAN), a separate AC/DC adapter must be used for power. The adapter is supplied with a ten-foot AC cord.
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3-78 IP Phones and Related Items Chapter 3 - System Installation Nomad Remote Services Gateway Module Modern businesses often have remote office locations consisting of a single employee home office to offices with a number of employees. These remote locations are served by independent telecommunications systems, which do not easily provide continuity of service.
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IP Phones and Related Items 3-79 Chapter 3 - System Installation Front Panel The front panel of the Nomad RSGM has: Power status LED RCA jack for external music (audio) source -BGMEight LEDs RJ-45 Female LAN connector with yellow Speed (ON for 100 Base-T) and green Link/Activity LEDs for WAN connection to the router/broadband modem RJ-45 Female LAN connector with yellow Speed (ON for 100 Base-T) and green Link/Activity LEDs for PC connection RJ-45 Female LAN connector with yellow Speed (
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3-80 IP Phones and Related Items Chapter 3 - System Installation Basic Setup Instructions Make the following connections in the order listed from top to bottom. Port Markings Connect This Device WAN Internet DSL/Cable modem/router via CAT5 straight-through cable 48V Supplied AC power adapter LAN (IP KTU) Vodavi IP phone via CAT5 straight-through cable. Place the switch marked “LAN Power” to the ON position.
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IP Phones and Related Items 3-81 Chapter 3 - System Installation The Nomad RSGM typically comes pre-configured to assign DHCP addresses to hosts on its LAN (inside) port, and to receive a DHCP configuration on its WAN (internet) port. If the WAN side needs to be modified from using DHCP to a static address which you will enter, use the following instructions. Changing Settings on the Nomad RSGM Unit 1. Plug the Nomad RSGM’s AC power adapter into the unit (there is no on/off switch). 2.
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3-82 IP Phones and Related Items Chapter 3 - System Installation 3. Press Enter, type ?, then press Enter.
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IP Phones and Related Items 3-83 Chapter 3 - System Installation 5. Type wanset, then press Enter. The following displays: main:/wan> wanset ================================================================ Command Description Mode ================================================================ / Change to Root Catalog ..
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3-84 IP Phones and Related Items Chapter 3 - System Installation 8. Type set ip and the new WAN IP address to identify the Nomad RSGM (in our example, 172.16.10.85), then press Enter. The following displays: main:/wan/wanset> get all IP Address: 10.10.10.8 Subnet Mask: 255.255.255.0 Gateway Address: 172.16.10.100 DNS Address: N/A Host Name: N/A Domain Name: N/A MAC Address: 00405a12866f Broadcast Limit: 100 (%) Multicast Limit: 100 (%) main:/wan/wanset> set ip 172.16.10.
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IP Phones and Related Items 3-85 Chapter 3 - System Installation 12. Type /, then press Enter to return to the main menu (Root Catalog).
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3-86 Door Box Chapter 3 - System Installation Door Box The Door Box is an intercom unit that can be installed at an entrance to a building. The unit houses a Call Button that a visitor can use for two-way communication with a person inside the building who has a keyset with a call coverage flexible button associated with the Call Box. Alternatively, the unit can be mounted beyond the reach of visitors and wired to a conventional doorbell switch, which then serves as the Call Button.
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4 Maintenance and Troubleshooting This chapter is provided as a guideline in isolating and resolving functional problems that may be encountered as a result of improper use or component failure of the XTS-IP. Other failures, such as no dial tone from the central office, must also be considered as an overall troubleshooting procedure.
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» » » » » » » N O T E S » » » » » » »
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System & Database Check 4-3 Chapter 4 - Maintenance and Troubleshooting System & Database Check System operation should be verified as per the programmed customer database once all customer database programming has been completed. A hard copy of the customer database can be printed from the system and should be kept on-site and up to date for future reference. The system must be initialized before the Customer Database is programmed.
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4-4 Telephone Troubleshooting Chapter 4 - Maintenance and Troubleshooting Telephone Troubleshooting This section discusses general functions on a variety of key telephones available for use on the system. It is assumed that basic troubleshooting skills in the identification and resolution of basic problems are already possessed (e.g. static/noise heard on conversation, one phone only, replace worn handset cord).
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Telephone Troubleshooting 4-5 Chapter 4 - Maintenance and Troubleshooting Keyset Button Test 1. Press a keyset button to turn on the LED and display an LCD message identifying the button number. PRESS K E YS ET B U T TONS DIGIT1 <-------- Each time the selected button is pressed it sequences through the flash rates available.
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4-6 Peripheral Cards and Components Chapter 4 - Maintenance and Troubleshooting Peripheral Cards and Components The system can be equipped with various types of peripheral cards and components. Key Telephones The multi-line key telephones give both audible and visual indications of specific information in the telephone system. Table 4-2: Key Telephones Problem Possible Solutions No power to keyset … Verify that keyset is connected to correct type of station card (digital or electronic).
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Peripheral Cards and Components 4-7 Chapter 4 - Maintenance and Troubleshooting Single Line Telephones The SLIB allows 2500-type Single Line Telephones to be connected to the telephone system. Table 4-3: Single Line Interface Board - SLIBE/SLIBC w/MSGU48 Problem Possible Solutions No ringing to phone … Message Waiting Lamp does not work … SLT can’t receive dial tone … Ensure a Ring Generator Unit (RGU) has been installed in Cabinet servicing that phone.
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4-8 Peripheral Cards and Components Chapter 4 - Maintenance and Troubleshooting CO Line Card Functions The Loop Start CO Interface Board provides loop start line interface from the Public Telephone Network to provide ringing and loop start flash. Table 4-5: Loop Start CO Interface Board (LCOBC) Problem Possible Solutions 8 Loop Start CO lines on the system are not working … CO Line(s) are not ringing … Check CO Line Ring Assignment in programming. Noise or Crosstalk on the line.
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Peripheral Cards and Components 4-9 Chapter 4 - Maintenance and Troubleshooting System Functions The following functions are related to system resources and the common equipment boards controlling them. The Master Processor Board provides system central processing, real-time clock, digital (PCM) voice processing and gain control, feature control, customer database, system tone generation, and conference functions.
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4-10 Peripheral Cards and Components Chapter 4 - Maintenance and Troubleshooting The Power Supply Unit (PSU) provides direct current power to the system in the form of +30VDC, +5VDC, and -5VDC. LEDs on the PSU in each cabinet show presence of each voltage type. Each PSU provides connections for batteries and charging current for batteries (optional).
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Peripheral Cards and Components 4-11 Chapter 4 - Maintenance and Troubleshooting Miscellaneous Functions The following units are related to other system functions that are external to the KSU. The Ring Generator Unit (RGU) provides ringing voltages for Single Line Telephones. Each Cabinet supporting SLTs must have an RGU installed. Table 4-13: Ring Generator Unit (RGU) Problem Single Line Telephones do not ring when called on intercom … Possible Solutions Check RGU connection.
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4-12 Maintenance Access Chapter 4 - Maintenance and Troubleshooting Maintenance Access Maintenance The Maintenance feature allows authorized personnel to survey system and slot configuration information. This feature may be accessed through a modem or data terminal connected to the RS-232C port on the MPB. The commands are entered from a keyboard. Basic Command Format -- All commands begin with a single character, such as: c, d, r, x.
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Maintenance Access 4-13 Chapter 4 - Maintenance and Troubleshooting maint> ? command list: c - clear log error trace d s[nn] - dump system or slot configuration data [nn] specifies an optional slot number parameter no parameter indicates that the entire system will be dumped examples: maint>d s (dumps entire system configuration) maint>d s2 (dumps slot 2 configuration, etc.) d b (dumps busy device.) d m (dumps MAC stations.) d e (dumps event trace.) d p (dumps pp que error counts.
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4-14 Maintenance Access Chapter 4 - Maintenance and Troubleshooting System Configuration This illustration shows the configuration of the XTS-IP System when the installer types ds at the maint> prompt. maint>d s CAB/SLOT CARD CKTS SERV STAT ------------------------0 0 DT24 24 INS 0 1 DTIB 12 INS 0 2 T1IB 24 INS 0 3 PRIB 24 OOS 0 4 SLIB 6 INS 0 5 LCOB 6 INS 0 6 LCOB 6 INS 0 7 DIDB 4 INS 0 9 MPB 0 INS Station Count 42 Coline Count 63 BRD OPTS ---------0 0 0 0 0 0 0 0 V300 FW VER.
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Maintenance Access 4-15 Chapter 4 - Maintenance and Troubleshooting CO/Station Configuration This illustration shows what is printed out when the installer types ds0 at the maint> prompt.
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4-16 Maintenance Access Chapter 4 - Maintenance and Troubleshooting This illustration shows what is printed out when the installer types ds2 at the maint> prompt and slot 2 houses a T1IB card.
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Maintenance Access 4-17 Chapter 4 - Maintenance and Troubleshooting This illustration shows what is printed out when the installer types ds2 at the maint> prompt and slot 2 houses a VoIP24 card. maint> d s2 CAB/SLOT CARD CKTS SERV STAT BRD OPTS FW VER.
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4-18 Maintenance Access Chapter 4 - Maintenance and Troubleshooting Dump MAC Addresses This illustration shows what is printed out when the installer types dm at the maint> prompt.
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Maintenance Access 4-19 Chapter 4 - Maintenance and Troubleshooting Event Trace Buffer The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior to an XTS-IP System soft or hard restart. These can be reviewed by authorized personnel to aid in system troubleshooting. The basic format for each command is shown in the following table: Table 4-16: Event Trace Buffer Commands Command Function t Displays the current status of the Event trace buffer.
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4-20 Maintenance Access Chapter 4 - Maintenance and Troubleshooting DTMF Receiver Trace The CONFIG utility allows technicians to take specific DTMF receivers in/out of service. This is useful for troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may be faulty. To view the status of all DTMF receivers in the system: 1. Connect a terminal to I/O Port 1 on the MPB. 2. At the Enter Password> prompt, type config, then press . 3.
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Maintenance Access 4-21 Chapter 4 - Maintenance and Troubleshooting Monitor The Monitor feature provides access to the installed system for diagnostic purposes. These capabilities benefit Service personnel which enables them to support the end user remotely. Different levels of access, via password, allows authorized personnel to trace, monitor and upload critical information directly from the XTS-IP System.
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4-22 Maintenance Access Chapter 4 - Maintenance and Troubleshooting Help Menu (?) A convenient on-screen Help Menu is provided by typing the ? character, then pressing the key. The following commands will display: Figure 4-6: Remote Monitor - Help Menu Dump Memory Data Three options allow the memory structure to be dumped for viewing.
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Maintenance Access 4-23 Chapter 4 - Maintenance and Troubleshooting Event Trace Mode The “t” command enables and disables the Trace mode in the XTS-IP System. While the trace mode is enabled, events for the trace selected are displayed in an event record on the monitor, printer, or PC connected to the XTS-IP System. To view the current status of the trace mode: 1. Type t at the mon> prompt. 2.
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4-24 Maintenance Access Chapter 4 - Maintenance and Troubleshooting 3. Then press to enable the trace. To disable or turn off a particular Trace Mode: Do not enter a specific board, CO Line, or Station Number (i.e., ts to disable station event trace). To display an Event Trace on screen: Type x at the mon> prompt to exit the MONitor mode. Once you exit the event, the trace will begin as shown in Figure 4-8.
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Maintenance Access 4-25 Chapter 4 - Maintenance and Troubleshooting Exit the Monitor Mode The exit command terminates the current Remote Monitor enable/disable session. If an Event Trace is still enabled, the event records are displayed only after exiting the MONitor mode. The exit command format is: mon> x Unless instructed by personnel at Vodavi Technical Support, do not leave the trace mode enabled for extended periods of time.
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4-26 Flash ROM Software Update Chapter 4 - Maintenance and Troubleshooting Flash ROM Software Update Save/Download your KSU database (refer to “Database UPload/Download Routine” in Appendix F of the Programming and Operations Manual), then perform the following steps to update Flash ROM Software. 1. Connect a terminal to I/O Port 1 on the MPB, then press several times until the following system data displays: 300 Digital Hybrid Key System Eng. V1.
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Flash ROM Software Update 4-27 Chapter 4 - Maintenance and Troubleshooting 6. Type u and press . The following messages will display: Software Upload initiated... SRAM (512 K-bytes) allocation succeeded... Software in bank 1 will be erased now... Please, wait... Bank 1 erasure is completed... Please, start Z-modem transfer... Upload with baud rate [19200 bps] To continue, please type Yes [y], or No [n]: 7. Type y to start the Flash ROM update.
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4-28 Flash ROM Software Update Chapter 4 - Maintenance and Troubleshooting 9. Type y to switch the banks of Flash ROM now, or type n if you wish to switch at a later time. If “y” is selected, the following messages will display: Bank 0 has valid software key... Bank 1 has valid software key... Please, wait until bank switching is finished and system is reset automatically... After reset, banks would be switched as requested... Please maintain power during the process. Please wait..
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Flash ROM Software Update 4-29 Chapter 4 - Maintenance and Troubleshooting The following command options and system prompt will display: COMMAND DESCRIPTION ____________________ b show baud rate s bank switching u upload software using zmodem x Exit ? or h Help, Guide maint>swupdown> 5. Type s and press to enable bank switching. The “s” command is used as a toggle. Therefore, if bank switching is enabled, type s, and then press to disable.
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4-30 Upgrade IP Phone Software Chapter 4 - Maintenance and Troubleshooting Upgrade IP Phone Software 1. Launch your web browser. 2. Type http:// followed by the IP Phone IP address (for our example, 172.16.15.139) into the Address box, then press Enter. If the security setting requires a password, the following window will appear. 3. Type the password, then click on the Authenticate button. By default, IP-24DH telephones do not have a password assigned.
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Upgrade IP Phone Software 4-31 Chapter 4 - Maintenance and Troubleshooting 4. A window similar to the following displays: Under certain conditions (slow network connection or slow PC), the download may not work and a window will display showing "Action Cancelled". If this occurs, use the procedure that follows this one on page 4-36 to continue the download.
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4-32 Upgrade IP Phone Software Chapter 4 - Maintenance and Troubleshooting 5. Click the Download option on the left side of the window in the Blue area.
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Upgrade IP Phone Software 4-33 Chapter 4 - Maintenance and Troubleshooting 6. Use the HTTP download method and click the Browse button in the lower portion of the window. The following "Choose file" window displays: 7. Browse to find and select the file containing the new software upgrade (It will have a .rom extension), click the Open button, then click on Start HTTP download.
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4-34 Upgrade IP Phone Software Chapter 4 - Maintenance and Troubleshooting The following displays to make sure you wish to proceed with the download. 8. Click OK. The download time will vary depending on network speed, but generally will take about 3 minutes. The bottom of the window will show the progress of the download.
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Upgrade IP Phone Software 4-35 Chapter 4 - Maintenance and Troubleshooting When the download is complete, the following display will appear: 9. Click Restart Main Application.
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4-36 Upgrade IP Phone Software Chapter 4 - Maintenance and Troubleshooting "Action Cancelled" -- Use the following procedure if you receive an "Action Cancelled" window (as shown in the following illustration) when you begin the download process.
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Upgrade IP Phone Software 4-37 Chapter 4 - Maintenance and Troubleshooting 1. Click on the Refresh button in Internet Explorer. The following window will display. 2. Click on the Browse button. 3. Navigate to the file required for the update and click on it to select it.
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4-38 Upgrade IP Phone Software Chapter 4 - Maintenance and Troubleshooting 4. Click on the Upgrade button. After the upgrade is complete, a reset page will appear as shown in the following illustration. 5. Click on the Reset button. The phone will reset, return to normal operation, and the home page will display on the screen.
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Upgrade IP Phone Software 4-39 Chapter 4 - Maintenance and Troubleshooting "Clear the IP Phone Password" -- Use the following procedure to clear the IP Phone password in cases where the password has been forgotten. This will allow access to the IP Phone web access, where you can reset a new password in the security section. 1. Unplug the IP Phone from the network and connect it to a port unrelated to the system to gain the following display.
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4-40 Nomad RSGM Software Upgrade Chapter 4 - Maintenance and Troubleshooting Nomad RSGM Software Upgrade To upgrade Nomad RSGM software requires two steps. 1. Change the WAN IP address, using an RS-232C cable and terminal emulator program e.g., HyperTerminal. 2. Upgrade the software by using a Web Browser (Internet Explorer is recommended). Changing WAN IP Address (via RS-232C Interface) By default, the WAN IP address is set to 10.10.10.8 and the subnet mask is set to 255.255.255.0.
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Nomad RSGM Software Upgrade 4-41 Chapter 4 - Maintenance and Troubleshooting 4. Type wan, then press Enter. The following displays: main:> wan ================================================================ Command Description =============================================================== / Change to Root Catalog .. Change to Parent Catalog wanset Change to WAN Settings Catalog pppoe Change to PPPoE Catalog wanvlan Change to VLAN Catalog main:/wan> 5. Type wanset, then press Enter.
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4-42 Nomad RSGM Software Upgrade Chapter 4 - Maintenance and Troubleshooting 6. Type get all, then press Enter. The following displays: main:/wan/wanset> get all IP Address: 10.10.10.8 Subnet Mask: 255.255.255.0 Gateway Address: 172.16.10.100 DNS Address: N/A Host Name: N/A Domain Name: N/A MAC Address: 00405a12866f Broadcast Limit: 100 (%) Multicast Limit: 100 (%) main:/wan/wanset> The MAC address value is unique for each device. 7.
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Nomad RSGM Software Upgrade 4-43 Chapter 4 - Maintenance and Troubleshooting 10. Type ?, then press Enter to access the help menu. main:/wan/wanset> ? ================================================================ Command Description Mode ================================================================ / Change to Root Catalog ..
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4-44 Nomad RSGM Software Upgrade Chapter 4 - Maintenance and Troubleshooting Upgrade Software Directly (via WAN interface) 1. Launch your web browser. 2. Type http:// followed by the WAN IP address (for our example, 172.16.10.85) into the Address box, then press Enter.
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Nomad RSGM Software Upgrade 4-45 Chapter 4 - Maintenance and Troubleshooting 3. Click the Download option on the left side of the window in the Blue area.
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4-46 Nomad RSGM Software Upgrade Chapter 4 - Maintenance and Troubleshooting 4. Use the HTTP download method and click the Browse button in the lower portion of the window.
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Nomad RSGM Software Upgrade 4-47 Chapter 4 - Maintenance and Troubleshooting 5. Browse to find and select the file containing the new software upgrade (It will have a .rom extension), click the Open button, then click on Start HTTP download. The following displays to make sure you wish to proceed with the download.
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4-48 Nomad RSGM Software Upgrade Chapter 4 - Maintenance and Troubleshooting 6. Click OK. The download time will vary depending on network speed, but generally will take about 3 minutes. The following display will show the progress of the download.
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Nomad RSGM Software Upgrade 4-49 Chapter 4 - Maintenance and Troubleshooting When the download is complete, the following display will appear: 7. Click Restart Main Application.
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4-50 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting VoIP Maintenance and Troubleshooting VoIP Administrative Functions These functions are accessible through an RS-232 connection via the ADMIN port located on the VoIP card. Configurations and tracing VoIP card events can be viewed from this console connection. No programming can be performed, but firmware upgrades can be done through the admin port. Locating the VoIP Card through the MPB 1.
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VoIP Maintenance and Troubleshooting 4-51 Chapter 4 - Maintenance and Troubleshooting Entering 8-Port VoIP Card Administration Menus Refer to “VoIP24 Upgrade Procedure” on page 4-61 for information on VoIP24 Upgrade and Entering VoIP24 Card Administrative Menus. 1.
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4-52 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting Type [r r] to access the following Read All settings: IP Address Gateway Address Subnet Mask DNS Address MAC Address Domain Name Vocoder : 102.38.56.1 : 102.38.56.1 : 255.255.255.0 : 165.243.17.15 00:40:5a:01:71:f6 VODAVI.COM G.723.1 Figure 4-14: VoIP Configuration (Read All) Type [r a] to access the following Read IP Address setting: IP Address : 102.38.56.
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VoIP Maintenance and Troubleshooting 4-53 Chapter 4 - Maintenance and Troubleshooting Trace Setting Mode -- From the main menu, type [t] to access the Trace Setting Mode. The following screen will display: COMMAND DESCRIPTION STATUS (Y=On) ----------------------------------------- (N=Off) t a Trace all Y t c MP-PP Command N t m MP-PP Event N t h H.323 Command N t e H.323 Event N t s [m|h|a] Set [MP-PP|H.323|All] Cmd/Evt t r [m|h|a] Reset [MP-PP|H.
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4-54 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting Ping followed by an IP address receives the following response: root:\p xxx.xxx.xxx.xxx Reply Reply Reply Reply Reply from from from from from xxx.xxx.xxx.xxx: xxx.xxx.xxx.xxx: xxx.xxx.xxx.xxx: xxx.xxx.xxx.xxx: xxx.xxx.xxx.xxx: bytes bytes bytes bytes bytes 32 32 32 32 32 time=xxms time=xxms time=xxms time
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VoIP Maintenance and Troubleshooting 4-55 Chapter 4 - Maintenance and Troubleshooting Type of Service -- From the main menu, type [y] (to select the Show Type of Service Value) and press .
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4-56 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting Data Screen Examples ENTER PASSWORD: config maint>d b SYSTEM RING MODE - DAY RING STA ----K2000 VOICE -----VOICE TONE ----- ASSO ----C 8 HOLD ----- PARK CAMP ----- ---- COL ---C 8 VOICE ----VOICE TONE ---- ASSO ---K2000 PREV ---- STATE ----TALK STATE ----COL_CONNECTED Figure 4-19: Actual CO Line Call via KSU Serial Port 1408177 1408177 1408178 1408178 1408179 1408180 1408180 1408181 1408182 1408182 1408183
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VoIP Maintenance and Troubleshooting 4-57 Chapter 4 - Maintenance and Troubleshooting Trace Message Description Field Descriptions: hhmmss:ms [x] [message-type:origin] messages 1. hhmmss:ms = Time of event hh = hours mm = minutes ss = seconds ms = milliseconds 2. [x] = Device index (CO) number 3.
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4-58 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting Table 4-18: H.323 Messages H.323 Message Descriptions RV_MAKE_CALL Make a new call with specified IP:Ext RV_EVT_CALL_STATE_CHANGED Reports changes in call state (dialtone, proceeding, alerting, etc.) RV_EVT_CALL_NEW_CHANNEL Reports that there has been a request to open an incoming channel RV_EVT_CHANNEL_PARAMETERS Specifies parameters for a new channel (G.723.1, G.711, G.729, etc.
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VoIP Maintenance and Troubleshooting 4-59 Chapter 4 - Maintenance and Troubleshooting Frequently Asked Questions Can a wireless connection be used between sites? Wireless connections (microwave or 802.11b) typically do not meet the recommended 100 mbps connection speeds, but have been shown to be quite capable for VoIP connectivity. The only considerations should be the affects the link has on latency, jitter, and QoS. These are the same considerations for any IP connection.
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4-60 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting VoIP Troubleshooting Guide Table 4-19: Troubleshooting Symptom Suggestion The channel lights flash continuously in sequence … Reseat the VoIP card, then reset the card. Also check slot assignment in Flash 24. The VoIP card is not responding or has abnormal light appearances … Reset the VoIP card. Reset the entire system if two VoIP card resets do not resolve the issue.
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VoIP Maintenance and Troubleshooting 4-61 Chapter 4 - Maintenance and Troubleshooting VoIP24 Upgrade Procedure Use the following procedure to upgrade VoIP24 software. 1. Enter the IP address of the VoIP24 card into the Address box of Internet Explorer and press [Enter].
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4-62 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting 2. Type the Admin password (3226vodavi = default password)., then click on Login.
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VoIP Maintenance and Troubleshooting 4-63 Chapter 4 - Maintenance and Troubleshooting 3. Click on the Browse button, navigate to the new upgrade file and select it, then click on the Upgrade button.
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4-64 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting The following window appears to inform you that the upgrade has been successfully completed. 4. Reset the VOIP24 card. Use the procedure in “Entering VoIP24 Card Administration Menus” on page 4-65 to confirm what the latest upgrade that has been applied.
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VoIP Maintenance and Troubleshooting 4-65 Chapter 4 - Maintenance and Troubleshooting Entering VoIP24 Card Administration Menus 1. Attach a straight-through cable to the VoIP24 card (RS-232) and use the following HyperTerminal (or other terminal emulation application) settings: Baud - 38400 bps Data Bits - 8 Parity - None Stop Bit - 1 Flow Control - None 2. Press and wait for the password> prompt. 3.
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4-66 VoIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting XTS-IP - Installation Manual December 2005
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Index i Index A Dump Memory Data 4-22 AC/DC Adapter IP Module 3-85 Add-On Boards 1-11 Analog CO/PBX Line Interface Boards 3-25 E B Backboard Installation 3-4 Basic Rate Interface Board 1-10, 3-36 BRIB 1-10, 3-36 C Caller ID Installation 3-74 Clock Chain 3-46 CO Line Card Functions (testing) 4-8 CO/PBX Connections 3-25 Computer Telephone Integration Module 3-68 CTI Module 3-68 D Dialing Specifications 2-9 DID Interface Board 3-28, 4-1 DIDB 1-9, 3-28 Digital Station Visual Signals 2-12 Telephone Inter
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ii KSU AC Power Plug 3-11 Grounding 3-10 Installation 3-5 Key Service Unit 1-4 L Latency 4-59 LCOB 1-9, 3-25 Lightning Protection 3-11 Lithium Battery 3-16 LMU 1-7, 3-20 LMU1/LMU2 1-7, 3-20 Loop Limits 2-7 Loop Start CO Interface Board 1-9, 3-25 M Main Processor Board 1-5 Installation 3-16 Maintenance Access 4-12 Message Waiting Unit 1-11 MISB 1-7, 3-22 Miscellaneous Board 1-7 Miscellaneous Functions (testing) 4-11 Miscellaneous Interface Unit Installation 3-22 Modem Settings,adjusting 3-55 Modem Unit 1-
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Index System Commands DTMF Receiver Trace 4-20 Event Trace Buffer 4-19 Event Trace Mode 4-23 Exit Maintenance 4-12 Exit Monitor Mode 4-25 Modify Memory 4-24 T T-1 Interface Board 1-10, 3-29 T1IB 1-10, 3-29 Troubeshooting PMU 4-9 Troubleshooting 4-4 DSS/BLF Console 4-7 DTIB 4-11 DTRU/DTRU4 4-10 Key Telephones 4-6 LCOB 4-8 MISB 4-10 MODU 4-9 MPB 4-9 PFTU 4-11 PRI/BRI ISDN and T1 4-8 PSU 4-10 RGU 4-11 SLIB 4-7 Trunk Ordering Info 2-9 iii W Wall Mounting Digital Telephone 3-72 Electronic Telephone 3-73 Wire
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iv XTS-IP - Installation Manual Index December 2005