System information

ManualsBrandsVodavi ManualsIP phonesXTS-IP

STARPLUS

Triad

Technical Manual

Issue 1 - October, 2001 Part Number: 3050-00

Summary of content (626 pages)

PAGE 1
STARPLUSTM Triad Technical Manual Issue 1 - October, 2001 Part Number: 3050-00
PAGE 2
Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) established rules to allow the direct connection of the XTS to a telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.
PAGE 3
STARPLUSTM Triad XTS Digital Key Telephone System System Programming & Operation
PAGE 4
Issue Release Date 1 10-01 Changes Initial Release LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc.
PAGE 5
Contents i Contents 1 Introduction General Description ................................................................................................................................ 1-2 System Features ................................................................................................................................ 1-3 Digital Keyset Telephones ............................................................................................................. 1-4 Digital Keyset/Button Diagram ..
PAGE 6
ii Contents Call Forward - External (Off-Net) ................................................................................................. 2-31 Call Forward No Answer Timer .................................................................................................... 2-32 Call Forward Button Flash Rate .................................................................................................... 2-32 Call Forward Display ....................................................................
PAGE 7
Contents Print CO Line Attributes ................................................................................................................. 2-65 CO Line DTMF Sending .......................................................................................................................... 2-66 DTMF / Dial Pulse Programming ................................................................................................. 2-66 DTMF On/Off Time Operation .................................................
PAGE 8
iv Contents Dial Pulse Parameters ...................................................................................................................... 2-98 Pulse Dial Inter-Digit Timer ........................................................................................................... 2-98 Pulse-to-Tone Switchover ............................................................................................................. 2-99 Direct Inward Dialing ................................................
PAGE 9
Contents Flexible Button ................................................................................................................................... 2-138 Display Flexible Buttons ................................................................................................................. 2-141 Flexible Numbering ................................................................................................................................ 2-142 Station Port Inquiry ............................
PAGE 10
vi Contents 10-Digit Number Plan ..................................................................................................................... 2-169 11-Digit Number Plan ..................................................................................................................... 2-170 ISDN Programming - Page B ................................................................................................................ 2-170 Maximum Number Retransmission .................................
PAGE 11
Contents vii Night Class of Service (COS) .......................................................................................................... 2-204 Night Ringing Assignments .......................................................................................................... 2-204 Universal Night Answer (UNA) ..................................................................................................... 2-204 Weekly Night Mode Schedule ....................................................
PAGE 12
viii Contents Software Identification (MPB) .............................................................................................................. 2-235 Software Version (MPB) ......................................................................................................................... 2-235 Speakerphone ........................................................................................................................................... 2-236 Speakerphone Options ..................
PAGE 13
Contents ix Clear Alarm .......................................................................................................................................... 2-271 Minor Alarm ........................................................................................................................................ 2-271 Major Alarm ........................................................................................................................................ 2-272 Time Period ...................
PAGE 14
x Contents Voice Mail In-Band Signaling ........................................................................................................ 2-306 Voice Mail Disconnect Table ......................................................................................................... 2-308 Voice Over the Internet Protocol ........................................................................................................ 2-308 Volume Control ............................................................
PAGE 15
Contents Agent Recall ........................................................................................................................................ 4-11 Alternate ACD Group Assignments ............................................................................................ 4-12 Call Qualifier Tone ............................................................................................................................ 4-12 Calls in Queue Threshold ..........................................
PAGE 16
xii Contents Recorded Announcements ........................................................................................................... 4-42 Recorded Announcement Tables ............................................................................................... 4-42 Ring Timer ........................................................................................................................................... 4-44 Secondary Recorded Announcement ...........................................
PAGE 17
Contents xiii LCR Call Progress ............................................................................................................................... B-14 Default LCR Database ...................................................................................................................... B-15 Forced Least Cost Routing (LCR) ................................................................................................. B-15 LCR Class of Service (COS) ......................................
PAGE 18
xiv Contents Technical Data ................................................................................................................................... D-6 Recommended Bandwidths ......................................................................................................... D-6 Voice Encoder Information ........................................................................................................... D-6 IP Phones .................................................................
PAGE 19
Figures xv Figures Digital Key Telephone ....................................................................................................................................... Verified Account Codes Printout ................................................................................................................... CO Line Attributes Printout ............................................................................................................................. Dial Pad Keys .................
PAGE 20
xvi Figures All Systems have TELCO T1 Connection ..................................................................................................... Two PRIs from TELCO to Nodes ..................................................................................................................... Two T1s in Hub Connected to PRI in Nodes .............................................................................................. Two-Node Networking Table Example ..........................................
PAGE 21
Tables xvii Tables Digital Key Telephone Buttons ...................................................................................................................... Verified Account Code Table Defaults ........................................................................................................ Class of Service (COS) ........................................................................................................................................ Flexible Port Assignments ..............
PAGE 22
Tables Networking Tables - Example 2 ..................................................................................................................... TELCO to Hub Interconnect Diagram - Pin Connections ...................................................................... TELCO to Node Interconnect Diagram - Pin Connections ................................................................... Straight-Through System Interconnect Diagram - Pin Connections ...............................................
PAGE 23
1 Introduction This manual provides the information necessary to operate and maintain the XTS System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrade of your system.
PAGE 24
1-2 General Description Chapter 1 - Introduction General Description Allows Flexibility and Software Control The XTS Digital Key Telephone System is a fully digital hybrid Key Telephone System, designed to meet the telecommunication needs of medium or large sized business offices. The system has been designed to allow a high level of software control over the system's hardware.
PAGE 25
General Description 1-3 Chapter 1 - Introduction System Features This page displays a condensed list of the extensive features available in the XTS System: 911 Feature Account Codes Answering Machine Emulation Attendant Assignment / Features Automatic Call Distribution (ACD) Automatic Privacy Background Music Battery Back-Up (Memory) Baud Rate Assignments Cabinet/Card Programming Call Back Call Coverage Call Forward Call Forward - Preset Calling Forward Override Calling Station Handsfree Mode Override Cal
PAGE 26
1-4 General Description Chapter 1 - Introduction Digital Keyset Telephones Each XTS System provides all the keys, indicators, and features described. Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker. The speaker is located directly below the center portion of the handset.
PAGE 27
General Description 1-5 Chapter 1 - Introduction Executive 12-Button Speakerphone The Executive 12-button Digital Telephone has 12 flexible buttons with dual color LEDs that can be assigned as DSS, CO/PBX/Centrex or feature/function buttons. Each flexible button can be assigned as a CO/PBX line, DSS button, Speed Dial or Feature button. As DSS buttons, station status can be seen in a single glance. When used as CO/PBX/Centrex buttons, line status is easily monitored.
PAGE 28
1-6 General Description Chapter 1 - Introduction DSS Console When the DSS Console is added, 48 additional buttons can be used to support an attendant or answering position. Digital Keyset/Button Diagram The following illustration and its corresponding table describe the fixed features of the Vodavi 24-Button Digital Display Telephone. Programming Requirement A 24-button display telephone is necessary when programming the system features and functions available with the XTS System.
PAGE 29
General Description 1-7 Chapter 1 - Introduction Table 1-1: Digital Key Telephone Buttons NUMBER FEATURE BUTTON FUNCTION 1 Display (Executive Models only) Displays information about telephone status, dialing directories, and text message information. 2 h.t.p. Used to select mode of operation: Handsfree, Tone, or Privacy. msg Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. 4 conf Key Used to establish conference calls.
PAGE 30
» » » » » » » N O T E S » » » » » » »
PAGE 31
2 Features and Operation Detailed descriptions of the System and Station features are presented in alphabetical order. An abbreviated feature index, that is organized in Flash code numerical sequence, is provided in Appendix F.
PAGE 32
2-2 About This Manual Chapter 2 - Features and Operation About This Manual Content Summary Chapters The following chapters contain the descriptions, programming steps, and operating procedures for the more commonly-used features and functions. 2 - Features & Operation 3 - Attendant Features & Operation 4 - Call Distribution - ACD / UCD Appendices These Appendix chapters contain detailed information on how to use the more complex features available.
PAGE 33
About This Manual 2-3 Chapter 2 - Features and Operation Manual Format & Description This diagram explains how the Features/Operations are organized in the following chapters and appendices. The manual format follows the basic outline as shown, but omits those elements that do not apply to a particular Feature or Operation. Feature / Operation Narrative to explain the feature/operation. Sub-Feature / Operation Description Narrative to explain the sub-feature/operation.
PAGE 34
2-4 911 Feature Chapter 2 - Features and Operation 911 Feature Description The 911 Feature allows stations in the system to dial 911 without using an access code. 911 calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the 911 call is placed. When feature is enabled, Trunk Group/LCR Access Code 9 is not available. Related Information Quick Reference ➡ Flash 12 To insert [9] for Centrex 911 calls (Refer to “PBX Dialing Codes” on page 2-55.) Programming Steps 1.
PAGE 35
911 Feature 2-5 Chapter 2 - Features and Operation 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit.
PAGE 36
2-6 911 Feature Chapter 2 - Features and Operation Programming Steps 1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message displays: ENHANCED 911 DISABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled Conditions » The 911 Feature (FLASH 06, Button #13) must also be enabled for the Proctor Integration to work.
PAGE 37
Account Code 2-7 Chapter 2 - Features and Operation Account Code Description An account code is the last field within Station Message Detail Recording (SMDR), that provides tracking capabilities for specific calls by entering a verified/non-verified, variable length (up to 12 digits) identifier. The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be enabled to use account codes.
PAGE 38
2-8 Account Code Chapter 2 - Features and Operation Programming Steps 1. Press ACCOUNT CODES flexible button (FLASH 05, Button #8) to determine whether the use of Account Codes is forced or optional. 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled FORCED ACCOUNT CODE DISABLED 0-1 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Account Codes are optional. Operation Prior to placing an outside line call: 1.
PAGE 39
Account Code 2-9 Chapter 2 - Features and Operation Account Codes - Traveling COS (Verified) Description The Verified Account Code/Traveling Class of Service (COS) feature provides the ability to track specific calls by entering a verified, variable length (up to 12 digits) identifier. Each account code can be assigned a day and night Class of Service for determining the dialing privileges allowed by that account code. This feature provides a means for users to override a restricted station.
PAGE 40
2-10 Account Code Chapter 2 - Features and Operation DEFAULT … Verified Acct Codes are disabled. To assign Verified Account Codes: 1. Press FLASH and dial [31]. The following message displays: ACC T XXXXXXXXXXXX COS ## ACCT = Up to 12-digit account code COS = Class of Service for account codes 2. Press the ACCT CODE flexible button (FLASH 31, Button #1). Enter up to 12 digits (0-9, *, #). [*] represents a do not care digit. The system ignores all digits after this digit when entering an account code.
PAGE 41
Account Code 2-11 Chapter 2 - Features and Operation SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial the account code. If the Account Code contains fewer than 12 digits, dial [ ✳] to return to the intercom dial tone. 4. Dial [9] or CO Access code. Dial tone sounds. 5. Dial the desired number. Conditions » » Verified Account Codes allow use of an account code as a traveling Class of Service.
PAGE 42
2-12 Account Code Chapter 2 - Features and Operation Programming Steps 1. Press the VERIFIED ACCT CODES flexible button (FLASH 80, Button #14). The following message displays: INITIALIZE ACCT PRESS H OLD CODES 2. Press the HOLD button. A confirmation tone sounds. Print Verified Account Codes Description The Print Verified Account Codes command dumps the entire database as a permanent record which can serve as a hardcopy of the database.
PAGE 43
Answering Machine Emulation 2-13 Chapter 2 - Features and Operation Answering Machine Emulation Description When a call is sent to a voice mailbox, the station associated with that can press a preprogrammed button to listen to the caller leaving the voice mail message. If the mailbox owner decides to speak with the caller, they can press the preprogrammed button to be connected to the caller. Two methods of notification are available, Ring Mode or Speaker Mode.
PAGE 44
2-14 Attendant Assignment / Features Chapter 2 - Features and Operation The Mailbox Owner has the following options when a call is sent to a voice mailbox: To leave the caller in the voice mail and stop the speaker broadcast, press the ON/OFF button. The mailbox owner can continue to listen to the message being left without taking action at their keyset. When the caller disconnects after leaving the voice mail message, the button returns to solid red and the keyset returns to idle.
PAGE 45
Automatic Privacy 2-15 Chapter 2 - Features and Operation Automatic Privacy Description Privacy is automatically provided on all calls. If one station is conversing, another station cannot intrude on that line. The Automatic Privacy feature can be disabled, allowing up to seven other stations to join in on existing CO line conversations. Refer to “Privacy Release” on page 2-220 for details.
PAGE 46
2-16 Battery Back-Up (Memory) Chapter 2 - Features and Operation 2. Enter the desired channel on the dial pad. Confirmation tone sounds. Music is now issued through the speaker. 3. Press the Volume Bar to change the volume. The following message displays: SP EA KER BG M MMM DD Y Y [#########] HH:MM am SINGLE LINE TELEPHONE The background music feature is not compatible with single line telephones.
PAGE 47
Baud Rate Assignments 2-17 Chapter 2 - Features and Operation Programming Steps Press FLASH and dial [15]. The first button is lit and ready for programming Port #1. The following message displays: PORT 1 BAUD 19.2K PORT #1, #3, #4, #5 BAUD RATES 1. Press the desired PORT # flexible button (FLASH 15, Buttons #1, #3, #4, or #5) to determine the port to program. 2.
PAGE 48
2-18 Cabinet/Card Programming Chapter 2 - Features and Operation Cabinet/Card Programming Description The Cabinet/Card Programming feature provides a means to assign the peripheral cards to alternative peripheral card slots. Flash 24 also allows for partial signaling over T1IBs (9) or PRIBs (8). For example, card slots ordinarily accommodate 24 CO line time slots each. This feature allows you to limit the amount of time slots per card to four (4), or multiples of four (4) up to 20.
PAGE 49
Cabinet/Card Programming 2-19 Chapter 2 - Features and Operation 2. Press the button corresponding to the desired cabinet (CAB). Buttons #17-19 represent cabinets 0-2. The following message displays on the display: C AB X DTIB S LOT XX 00-14 Button #1 LED is lit to indicate that you are programming for peripheral card slot 0. 3. Press the button corresponding to the desired SLOT location. (Buttons #1-9 indicate peripheral card slots 0-8.
PAGE 50
2-20 Call Back Chapter 2 - Features and Operation Call Back The two types of Call Back are Manual Call Back and Automatic Call Back. Manual Callback Description A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. The Call Back Button flash rate is the rate at which the Call Back button flashes when a station at which you left a call back request becomes available.
PAGE 51
Call Back 2-21 Chapter 2 - Features and Operation SINGLE LINE TELEPHONE If you dial a telephone that is busy and want to leave a Call Back indication: 1. Briefly depress and release the hookswitch. 2. Dial [622] and replace the handset. Only one Call Back request can be left at a station; the second request will convert to a message waiting request.
PAGE 52
2-22 Call Coverage Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Auto Callback DSS/BLF flash rate is set for a Red 120 ipm Flash (10). Message Callback - DSS / BLF Flash Rate Description The Message Call Back DSS/BLF flash rate is the rate at which a DSS button of a station returning your message flashes. This flash rate can be programmed to 29 different options identified in the flash rate table.
PAGE 53
Call Coverage 2-23 Chapter 2 - Features and Operation Operation To assign a Call Coverage Button: 1. Press [SPEED] + [SPEED]. 2. Press a desired flexible button. 3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone sounds. Once the button is assigned on the station and a call rings in: 1. The coverage station receives audible and/or visual indications for the coverage station after a programmable period of time.
PAGE 54
2-24 Call Coverage Chapter 2 - Features and Operation Conditions » Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station must have a direct CO appearance or Loop button to pick up an external call. If the call coverage station is in DND, no audible ringing occurs, however visual and LCD information is presented. » This feature can be programmed on any key station or DSS Console with an available flexible button.
PAGE 55
Call Forward 2-25 Chapter 2 - Features and Operation Call Forward Description When any type of station call forwarding is invoked, the LCD display normally indicates the call forwarding mode at all times. This feature has modified the LCD forwarding display to make the call forwarding mode display optional. This feature is enabled/disabled in admin programming on a system-wide basis. The call forward status is stored in a battery protected area of memory.
PAGE 56
2-26 Call Forward Chapter 2 - Features and Operation 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT …Call Forwarding is enabled at all stations. Call Forward - All Calls Description The Call Forward All Calls feature allows a station the ability to have all their calls (internal or external) forwarded immediately to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. Operation To activate All Call Forwarding: 1. 2. 3. 4.
PAGE 57
Call Forward 2-27 Chapter 2 - Features and Operation » If a CO Line rings into a station with manual Call Forward, the line sequences to the last station of the chain. If the last station is in DND mode or does not have a Direct appearance for the CO Line or a Loop button, the call reverts back to the first station. » If a CO Line rings into a station with both Station and Preset Call Forwarding, Station Call Forwarding takes precedence.
PAGE 58
2-28 Call Forward Chapter 2 - Features and Operation Call Forward - Busy / No Answer Description The Call Forward Busy/No Answer feature allows a station the ability to forward a combination busy/no answer calls to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. No answer calls forward when the system-wide no answer timer expires. Initial CO ringing, transferred CO ringing and intercom ringing calls can all be forwarded.
PAGE 59
Call Forward 2-29 Chapter 2 - Features and Operation Call Forward - Follow Me Description The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, ACD/UCD, Hunt Groups, or to any other station in the system. When this call forward is activated, all calls presented to the forwarded station forward to the destination station immediately.
PAGE 60
2-30 Call Forward Chapter 2 - Features and Operation Conditions » If a Call Forward mode is currently active at the station where forwarding is desired, the new forward becomes active and cancels the previous forward. » » » » Both internal and external calls to the affected station forward to the designated location. Call forwarding must be allowed in programming for the affected station. When remote forward is activated, the forwarding is immediate.
PAGE 61
Call Forward 2-31 Chapter 2 - Features and Operation Call Forward - External (Off-Net) Description Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature. Operation To activate Off-Net Call Forwarding: 1. Lift handset or press ON/OFF button. 2.
PAGE 62
2-32 Call Forward Chapter 2 - Features and Operation Call Forward No Answer Timer Description The Call Forward No/Answer Timer is used when a station in the system specifies that no answer calls be forwarded to another station. The timer determines how long an intercom or transferred call rings before it is considered a no-answer call. The call then forwards to the designated station for handling. The Call Forward No/Answer Timer setting is variable from 000-600 seconds.
PAGE 63
Call Forward - Preset 2-33 Chapter 2 - Features and Operation Call Forward Display Description When call forwarding is invoked, the LCD display normally indicates the call forwarding mode at all times. This feature is enabled/disabled in administrative programming on a system-wide basis. Programming Steps 1. Press the CALL FWD DISPLAY STATUS flexible button (FLASH 06, Button #4). The following message displays: C AL L F WD DI S PL AY ENABLED 0-1 2.
PAGE 64
2-34 Call Forward - Preset Chapter 2 - Features and Operation Preset Call Forward - Per CO Line -- The Preset Call Forward feature allows each CO line to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at multiple stations and forward to a predetermined destination. The destination can be a station or Hunt Group. Each CO line has a Preset Forward Timer. Each CO line also has a VMID field to allow specific VM digits to be sent when a CO line forwards to a VM group.
PAGE 65
Call Forward - Preset 2-35 Chapter 2 - Features and Operation 2. Enter the range of station numbers to be programmed. To program only one station, enter the number twice (100 100). If the HOLD button is pressed without entering a station range, ALL stations are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. 4. Press button #21. The display updates to reflect current programming for Page C.
PAGE 66
2-36 Call Forward - Preset Chapter 2 - Features and Operation External Busy Destination 1. Press FLASH 50, Page C, Button #4. The following message displays: EX TERNAL BUSY FWD #### 2. Enter a valid number and press HOLD. 3. To delete the entry, press the [#] key and then press HOLD. No Answer Timer 1. Press FLASH 50, Page C, Button #5. The following message displays: NO ANSWER TIMER 10 00-99 2. Enter a valid number (00-99) and press HOLD (00=disable). DEFAULT … No Answer Timer is set at 10 seconds.
PAGE 67
Call Forward - Preset 2-37 Chapter 2 - Features and Operation 4. Press the Page B flexible button (Button #20). The following message displays: XXX - XXX PAG E B ENTER B UT TON NUMBER XXX-XXX = CO Line Range 5. Press the PRESET FWD DESTINATION flexible button (FLASH 40, Page B, Button #5). The following message displays: PRESET FOR WARD D EST #### 6. Enter a valid forward destination on the dial pad.
PAGE 68
2-38 Call Forward - Preset Chapter 2 - Features and Operation Preset Forward Timer (Incoming Call to a Destination) Description The Preset Forward Timer determines the time an outside line rings before being forwarded to a predetermined destination as programmed in FLASH 50, Page C, Buttons 1-4. If a forward destination is programmed in the CO line field, the CO calls forward to that destination after the CO preset forward timer expires.
PAGE 69
Calling Forward Override 2-39 Chapter 2 - Features and Operation Preset Forward Timer (Incoming Call to a Station) Description The Preset Forward Timer determines the time an outside line rings before being forwarded to a predetermined station within the local system. This entry works with Preset Forward station assignments in Station Programming. More than one station can be forwarded to the same party.
PAGE 70
2-40 Calling Station Handsfree Mode Override Chapter 2 - Features and Operation Calling Station Handsfree Mode Override Description Enables a calling station to override a called station’s T intercom setting. Operation When placing a call to a station and handsfree is desired: 1. Dial [7#] on the dial pad. 2. Dial the extension number, -orPress DSS button of desired station (call tone rings station).
PAGE 71
Call Park 2-41 Chapter 2 - Features and Operation 3. If busy tone is received, press TRANS twice and dial another park location or press the CALL PARK flexible button for a different parking location. Call Park Pickup - System To retrieve a Parked Call: 1. Lift handset or press ON/OFF button. 2. Press the [#] button. 3. Dial parking location (430 to 437) where the call was parked or press the preprogrammed CALL PARK flexible button.
PAGE 72
2-42 Call Park Chapter 2 - Features and Operation Call Park - Personal Description Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Intercom calls and CO line calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the system call park recall timer (refer to “Call Park Recall Timer” on page 2-41.
PAGE 73
Call Park 2-43 Chapter 2 - Features and Operation » A CO call parked in a personal call park location recalls to the station that parked the call, when the call park recall timer expires. The CO call rings to this station until the system hold timer expires. The CO call then recalls the Attendant (both the Attendant and initiating stations are ringing), and the Attendant recall timer is initiated. When the Attendant recall timer expires, the CO call is disconnected.
PAGE 74
2-44 Call Pickup Chapter 2 - Features and Operation Call Pickup Description Stations are assigned to pickup groups. Stations can be in any combination of the eight groups or in no group at all. A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure. A station can pickup a call ringing to an unattended station within the same ACD/UCD group by using the Group Call Pickup Procedure. Programming Steps 1. Press FLASH and dial [50].
PAGE 75
Call Pickup 2-45 Chapter 2 - Features and Operation 7. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … All stations are in Group 1. Directed Call Pickup Description A station user can pick up a call to another specific unattended station. The call must be a tone ringing call. Operation To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. 3. Dial #0. To use Directed Call Pickup: 1.
PAGE 76
2-46 Call Transfer Chapter 2 - Features and Operation Group Call Pickup Description A station user can pickup a call to any unattended station within the same pickup group. Operation To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. 3. Dial #0. To use Group Call Pickup: 1. Lift handset or press ON/OFF button. 2. Dial [#0] on the dial pad, -orPress preprogrammed PICKUP button to connect to calling party. SINGLE LINE TELEPHONE To use Group Call Pickup: 1.
PAGE 77
Call Transfer 2-47 Chapter 2 - Features and Operation The called extension signals according to the intercom position. 2. When that extension answers, announce the transfer. 3. Hang up to complete transfer. If Direct Transfer Mode is enabled in admin programming, the supervised transfer is transferred directly to the key station handset. To answer a Screened Transfer (your intercom will signal according to H-T-P position): 1. Answer the intercom and receive the transfer notice. 2.
PAGE 78
2-48 Call Transfer Chapter 2 - Features and Operation Ringback on Transfer Description The Ringback on Transfer feature provides on a system-wide basis music on hold or ringback tone to the CO caller when CO calls are transferred. Callers currently hear music. Programming Steps 1. Press the RINGBACK ON TRANSFER flexible button (FLASH 06, Button #11). The following message displays: RINGBACK ON XFER DISABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
PAGE 79
Calling Station Tone Mode 2-49 Chapter 2 - Features and Operation 3. Press a DSS, Group button, or dial the station number or group number. Call is automatically transferred to that destination. The incoming transferred CO call receives Music-On-Hold during the transfer state. 4. Station user can return to call placed on hold. SINGLE LINE TELEPHONE Not applicable Conditions » » Calls may be forwarded to any available station, ACD/UCD, Hunt, or VM Group.
PAGE 80
2-50 Camp On Chapter 2 - Features and Operation Operation To alert a busy station of your call: 1. Press the CAMP ON button. The called station will receive one-burst of ringing. 2. When the called party answers, consult with them or hang up to transfer call. If a station is in DND, only the Attendant can Camp On using the Attendant override feature. Camp On or Override drops any internal callers to which that station is talking.
PAGE 81
Centrex/PBX 2-51 Chapter 2 - Features and Operation Programming Steps 1. Press the CAMP ON BTN flexible button (FLASH 07, Button #15). The following message displays: C A MP O N BTN RE D 1 2 0 IPM FL A SH 00-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-13 on page 2-137.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Camp On Button flash rate is set for a Red 120 ipm Flash (12).
PAGE 82
2-52 Centrex/PBX Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAG E A ENTER B UT TO N NUMBER XXX-XXX = CO Line Range 4. Press the CO/PBX flexible button (FLASH 40, Page A, Button #2). 5. Enter a 0 or 1 which corresponds with the following entries: [0] = PBX [1] = CO PBX / CO CO 0-1 6.
PAGE 83
Centrex/PBX 2-53 Chapter 2 - Features and Operation Centrex/PBX Flash Description Provides telephone users with the ability to terminate an outside call or transfer a call behind a PBX or Centrex and restore dial tone without hanging up the handset. A FLASH button is located on each digital telephone. Operation When connected to an outside line: Press FLASH to disconnect outside line and reseize outside line dial tone.
PAGE 84
2-54 Centrex/PBX Chapter 2 - Features and Operation 5. Enter a valid number on the dial pad (01–20) which corresponds to 100 ms to 2 seconds. FLASH TIMER 10 01-20 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Flash Timer is set for 10 (1.0 seconds) and is variable from 01-20 (100 ms to 2 seconds).
PAGE 85
Centrex/PBX 2-55 Chapter 2 - Features and Operation PBX Dialing Codes Description Five 1- or 2-digit PBX access codes can be programmed into memory. When dialed, these codes signal the system so toll restriction is applied at the next dialed digit. When a single digit code [9] is entered, it must be followed by [#] as the second digit. Refer to “911 Feature” on page 2-4. If 911 Attendant Alert is enabled for a PBX trunk using Centrex, entry one will insert the Centrex 9 (not LCR).
PAGE 86
2-56 Class Of Service Chapter 2 - Features and Operation Class Of Service Description Each station and each CO line is assigned a Class of Service (COS) which governs stations’ dialing privileges. Day COS and Night COS assignments to stations provide the system administrator additional control over station dialing, preventing misuse of phones after hours. Seven uniquely defined COSs are available for assignment to stations and five uniquely defined COSs are available for assignment to CO lines.
PAGE 87
Class Of Service 2-57 Chapter 2 - Features and Operation Class of Service - CO Line Description Through assignments of a CO Line Class of Service, the assigned CO line interacts with a station Class of Service. Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LINE AT TRIBUTES SE LE CT A CO L INE R A NGE 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001).
PAGE 88
2-58 Class Of Service Chapter 2 - Features and Operation Station Day Class of Service Description Each station must be assigned a certain COS for Day Mode operation and for Night Mode operation. Class of Service (COS) determines the station’s dialing privileges. Programming Steps 1. Press FLASH and dial [50]. Flexible button #24 (New Range) is lit and the following message displays: STATION AT TRIBUTES SELECT A S TATION RANGE 2. Enter the range of station numbers to be programmed.
PAGE 89
Class Of Service 2-59 Chapter 2 - Features and Operation DEFAULT … All stations are assigned a COS 1 for Day Mode. Station Night Class of Service Description Each station must be assigned a COS for Night Mode operation. The Night COS goes into affect when the system is manually or automatically placed into Night Mode. This prevents misuse of phones after hours. Class of Service (COS) determines the station’s dialing privileges. Programming Steps 1.
PAGE 90
2-60 CO Flexible Port Assignment Chapter 2 - Features and Operation CO Flexible Port Assignment Description The Flexible Port Assignment feature provides a means to assign CO line numbers to any CO line port in the system. This provides complete flexibility in determining CO line numbers within the system as long as they stay within the system numbering plan. A CO line can be assigned any number between 001and the maximum number of CO lines in your system.
PAGE 91
CO Flexible Port Assignment 2-61 Chapter 2 - Features and Operation Programming Steps If the CO Line numbers need to be relocated to different ports, press FLASH and dial [42]. The following message displays: CO 001 002 003 006 007 0 08 004 005 Buttons 1 through 18 indicate Ports 1 through 144. When the relocation program is initially entered, Button #1 is lit to indicate that the user is programming the CO Line numbers. To change the CO Line number assigned to any port: 1.
PAGE 92
2-62 CO Line - Access Chapter 2 - Features and Operation CO Line - Access Description Through programming, telephones are allowed or denied access to particular outside lines or line groups. Refer to “Line Group Access - Station” on page 2-68, “Flexible Button” on page 2-138, and “CO Line Group Programming” on page 2-69. Operation To access an outside line: 1. Press idle CO line button, POOL button, -orDial CO line group access code or LCR code: 9, 801-823, 88+LLL (LLL = CO Line number). 2.
PAGE 93
CO Line Attributes 2-63 Chapter 2 - Features and Operation CO Line Attributes Initialize CO Line Attributes Description CO Line parameters may be initialized to set all data fields to their original, default values. The following data fields are returned to their default value upon initializing the CO Line Attributes.
PAGE 94
2-64 CO Line Attributes Chapter 2 - Features and Operation Table 2-4: CO Line Attribute Defaults Program Code Flexible Button Features Default Value (after initialization) FLASH 40 1 Flash Timer Programming 10=1.0 sec PAGE C 2 Ring Delay Timer 00=Disabled 3 Wink Timer 140 ms 4 Release Timer 020=200 ms 5 Reseize Timer 200=200 ms 6 Guard Timer 05=.5 sec 7 Seize Timer 010=0.
PAGE 95
CO Line Attributes 2-65 Chapter 2 - Features and Operation Print CO Line Attributes Description The Print CO Line Attributes command dumps the entire database as a permanent record which can serve as a hardcopy of the database The system baud rate must match that of the printer or receiving device. When printing the CO Line attributes the following data prints: All CO Line parameters within the specified range. CO Line ringing assignments within the specified range.
PAGE 96
2-66 CO Line DTMF Sending Chapter 2 - Features and Operation Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 85, Button #2). The following message displays: PRINT CO L INES PRESS HOLD 2. To print data for: ALL CO Lines, press the HOLD button. A specified CO Line Range, enter 6 digits (3 digits for the first line and 3 digits for the last line in the range): One CO Line, enter that line twice: [001001] 3. Then press the HOLD button.
PAGE 97
CO Line DTMF Sending 2-67 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAG E A ENTER B UT TON NUMBER XXX-XXX = CO Line Range 4. Press the DTMF/DIAL PULSE flexible button (FLASH 40, Page A, Button #1). 5.
PAGE 98
2-68 CO Line Group Chapter 2 - Features and Operation CO Line Group Description Outside lines can be placed in one of twenty-four groups if the customer's business requires such grouping. Stations are then individually assigned access to these groups and given the ability to dial on particular lines. Line Group Access - Station Description A station can access any combination of outside line groups, or a station may not be allowed access to outside lines.
PAGE 99
CO Line Group 2-69 Chapter 2 - Features and Operation 6. To add a Line Group, enter a valid number (00, or 01–23) to designate the outside line groups that the station can access, press 1, and then press HOLD to save the entry. A confirmation tone sounds and the display updates. 00+1+HOLD = No Access (911 calls are blocked unless 911 Feature is active). 01+1+HOLD = Access to Group 1 by dialing Code 9 or 801(Code 800 if 911 Feature is active). Users access Line Groups 2-23 by dialing 802-823, respectively.
PAGE 100
2-70 CO Line - Identification Chapter 2 - Features and Operation 4. Press the CO LINE GROUP flexible button (FLASH 40, Page A, Button #8). 5. Enter a valid number on the dial pad (0-23) which corresponds to Groups 0-23. LINE GROUP 1 0-23 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … All lines are placed in Line Group 1.
PAGE 101
CO Line - Identification 2-71 Chapter 2 - Features and Operation Programming Steps Each CO line can be programmed to have a name associated to it in database programming. 1. Press FLASH and dial [40]. The following message displays: CO LI NE AT TRI B UTE S S EL EC T A CO LI NE R ANG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines are selected. 3.
PAGE 102
2-72 CO Line - Incoming Ringing Assignment Chapter 2 - Features and Operation CO Line - Incoming Ringing Assignment Description Each CO line may be programmed (in database admin) so that incoming ringing on the specified CO line(s) may be assigned initial ringing to one of the following destinations: One or more stations (Keyset or SLT) An ACD, UCD, Voice Mail or Hunt Group Off-Net (via Speed Dial) The ring-in follows Day Ring assignments unless Night Service mode is active, in which case all incoming CO
PAGE 103
CO Line - Incoming Ringing Assignment 2-73 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAGE A ENTER BUT TO N NUMBER XXX-XXX = CO Line Range 4. Press the RING ASSIGNMENT flexible button (FLASH 40, Page A, Button #10).
PAGE 104
2-74 CO Line - Incoming Ringing Assignment Chapter 2 - Features and Operation To delete multiple stations: Enter: DDD0 HOLD DDD0 HOLD...etc. (Example: 1080 HOLD, 1090 HOLD) DEFAULT … All CO lines ring at the Attendant, Station 100 during Day and Night Modes. Incoming CO Line Ringing - Setting Flash Rate Description The Incoming CO Line Ringing flash rate is the rate at which an Incoming CO line or Loop Button flashes.
PAGE 105
CO Line - Incoming Ringing Assignment 2-75 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAGE A ENTER B UT TO N NUMBER XXX-XXX = CO Line Range 4. Press FLASH 40, Page A, Button #13 to display ring assignments. Assignments are displayed in sets of 8, up to the number programmed.
PAGE 106
2-76 CO Line - Incoming Ringing Assignment Chapter 2 - Features and Operation 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines are selected. 3. Press Button #21 to select Page C. The display updates.
PAGE 107
CO Line - Incoming Ringing Assignment 2-77 Chapter 2 - Features and Operation Guard Timer Description The outgoing Guard Timer is used to set the length of time a CO is held busy to outgoing seizure after a valid release is detected. If a user attempts to access a CO line before the Guard Timer expires, their LED illuminates to indicate that the line is seized, however the CO line is not actually seized until the timer expires.
PAGE 108
2-78 CO Line - Incoming Ringing Assignment Chapter 2 - Features and Operation Transmit Volume Description Up to ten volume levels are available for each CO Line in the system. Do NOT adjust this option without consulting Technical Support first. The default settings were set to apply to most applications. Have the dB readings on all CO lines available when calling Technical Support. Programming Steps 1. Press FLASH and dial [40].
PAGE 109
CO Line Loop and Pool Buttons 2-79 Chapter 2 - Features and Operation CO Line Loop and Pool Buttons Description A station not having a direct appearance for a CO line receives incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button. If more than one LOOP button is on a key set, the LOOP buttons may be conferenced together.
PAGE 110
2-80 CO Line Loop and Pool Buttons Chapter 2 - Features and Operation 4. Press the CO LOOP POOL flexible button (FLASH 50, Page A, Button #17). The following message displays: CO LOOP POOL FLEX DISABLED 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disable [1] = Enable 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … CO Loop Pool is disabled. Operation To make a Loop button: 1. 2. 3. 4. Press the SPEED button twice.
PAGE 111
CO Line - Loop Supervision 2-81 Chapter 2 - Features and Operation CO Line - Loop Supervision Description The XTS can be programmed to monitor CO lines while on-hold or connected to RAN devices or Voice Mail systems, or in Trunk-to-Trunk connections for disconnect signal provided by the Telco. After a disconnect signal is detected, the XTS releases the CO lines and automatically place them back in service.
PAGE 112
2-82 CO Line - Queue Chapter 2 - Features and Operation CO Line - Queue Description When all outside lines in a group are busy, stations can be placed in queue awaiting a line in the same group to become available. If a station doesn’t answer the queue signal within 15 seconds, that station is dropped from the queue. A station can queue only one line at a time. Line Queuing Description Stations can be allowed or denied the ability to manually queue for a busy group of CO lines.
PAGE 113
CO Line - Queue 2-83 Chapter 2 - Features and Operation 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … CO Line Queuing is enabled at all stations. Operation If you see that a particular outside line is busy and you wish to be placed on a list waiting for that line to become available: 1. Press desired busy OUTSIDE LINE button, -orPress the POOL button. (Busy tone sounds.) 2. Press the preprogrammed CO LINE QUEUE button (621). 3. Replace handset or press ON/OFF button.
PAGE 114
2-84 CO Line - Ringing Options Chapter 2 - Features and Operation CO Line - Ringing Options Description When a CO call rings at a busy station, the call rings at the station using a muted ring signal. This option allows a user to receive a reminder ring at their busy station, instead of muted ringing. A reminder ring timer is also available to provide the reminder ring every time the timer expires, as long as the incoming CO line remains connected. Programming Steps 1. Press FLASH and dial [50].
PAGE 115
CO Line - Ringing Options 2-85 Chapter 2 - Features and Operation Transfer CO Ringing Description The Transfer CO Ringing flash rate is the rate at which a CO Line button or Loop button flashes when a call is transferred to you. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the TRANSFER CO RING flexible button (FLASH 07, Button #9).
PAGE 116
2-86 CO Line - Ringing Options Chapter 2 - Features and Operation Queued CO Ringing Flash Rate Description The Queued CO Ringing flash rate is the rate at which a CO Line button or Loop button flashes when a queued line becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1.
PAGE 117
CO Line - Ringing Options 2-87 Chapter 2 - Features and Operation CO Direction Description CO Lines can be programmed on a per CO Line basis for the type of CO Line desired: Incoming Incoming restricts the CO Line for incoming calls only. Users can place call on hold, park the call, and other stations can pick up the call. Outgoing Outgoing restricts the CO Line to outgoing calls only. Users can place call on hold, park the call, and other stations can pick up the call.
PAGE 118
2-88 CO Port Parameters Chapter 2 - Features and Operation 5. Enter a valid number (0-3) on the dial pad which corresponds to the desired CO type: [0] = Out-of-Service (OOS) [1] = Incoming Only [2] = Outgoing Only [3] = Both Incoming and Outgoing 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … All CO Lines default to both incoming and outgoing type. Conditions » For PRI cards, the 24th channel must be marked as Out-of-Service (OOS).
PAGE 119
CO Port Parameters 2-89 Chapter 2 - Features and Operation Print CO Port Parameters and Feature Codes Description The Print CO Port Parameters and Feature Codes command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 120
2-90 CO Ring Detect Timer Chapter 2 - Features and Operation CO Ring Detect Timer Description The CO Ring Detect Timer controls the time necessary to detect an outside line ringing into the system. The duration of the ringing signal from the CO or the PBX is matched with ringing detection circuitry in the XTS. The ring detect can range from 200 ms to 900 ms programmed in 100 ms increments. This timer helps prevent false ringing. Programming Steps 1.
PAGE 121
Conference 2-91 Chapter 2 - Features and Operation Conference Enable/Disable Description The Conference Enable/Disable feature allows administering of the system conference feature on a per station basis for the ability of a station to initiate a conference. Programming Steps 1. Press FLASH and dial [50]. Flexible button #24 (New Range) is lit and the following message displays: STATION AT TRIBUTES SELECT A S TATION RANGE 2. Enter the range of station numbers to be programmed.
PAGE 122
2-92 Conference Chapter 2 - Features and Operation Conference / DISA Timer Description The Conference/DISA Timer determines the time an unsupervised conference can continue after the initiator of the conference has exited. The Conference/DISA Timer setting is variable from 01-99 minutes. A 00 entry disables the timer and no automatic disconnect occurs. The Conference Timer also allows the system administrator to control the time a DISA caller is allowed after establishing a Trunk-to-Trunk call.
PAGE 123
Conference 2-93 Chapter 2 - Features and Operation 5. If the next conference party is an outside line and a busy or wrong number is encountered, press one of the conference parties on hold. This drops the busy or wrong number party. Press the conference button again and repeat step 4. 6. When last party answers, press the CONF button twice. (All parties are connected.
PAGE 124
2-94 Cordless Key Telephone Unit Feature Button Chapter 2 - Features and Operation To set up a Conference with Personal Park: 1. While connected to an outside line, depress the hookswitch momentarily. The intercom dial tone sounds. 2. Dial [438]. The first call is placed in personal park. 3. Dial desired number for second call. 4. Depress the hookswitch momentarily. The Intercom dial tone sounds. 5. Dial [664]. All three parties are conferenced. 6. Hang up to terminate the conference.
PAGE 125
Database Administration 2-95 Chapter 2 - Features and Operation 5. Press the CORDLESS KEY flexible button (Flash 50, Page B, Button #17) to assign the FEAT Buttons. The following message displays: CORDLESS KE Y BTN XX 00-30 XX = Assigned FEAT Button (01-24 = Button 1-24, 01-30 for Large Screen Display telephone) 00 = None DEFAULT … No button (00) is assigned to the FEAT.
PAGE 126
2-96 Database Administration Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: XXX - XXX PAGE A ENTER B UT TO N NUMBER XXX-XXX = Station Range 4. Press the ADMIN ACCESS flexible button (FLASH 50, Page A, Button #18). The following message displays: ADMIN ACCESS DISABLED 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
PAGE 127
Database Printout (Dump) 2-97 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Admin Password is set for 3226. Database Printout (Dump) Description Through a system programming command, either portions of or a complete database dump can be printed using the RS-232C connector located on the Master Processor Board (MPB), on the XTS.
PAGE 128
2-98 Dial Pulse Sending Chapter 2 - Features and Operation Dial Pulse Sending Description Each CO interface circuit for outside lines can be programmed to send dial pulse or DTMF signals. Dialing speed and break/make ratios are programmable. Dial Pulse Parameters Description The Dial Pulse option lets the installer adjust the dial pulse ratio and speed when using dial pulse (rotary) type signaling. By default, all lines are DTMF (tone) signaling.
PAGE 129
Direct Inward Dialing 2-99 Chapter 2 - Features and Operation Programming Steps 1. Press the PULSE DIAL I/D TIMER flexible button (FLASH 02, Button #5). The following message displays: INT D IGIT PULSE 300 300-600 2. Enter a valid number on the dial pad that corresponds to 300-600 ms. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Pulse Dial Ring Timer is set for 300 ms.
PAGE 130
2-100 Direct Inward Dialing Chapter 2 - Features and Operation When entering DID Table programming, buttons on a digital phone are defined as shown: ✺ ROUTE NUMBER 1 Q PHONE NUMBER 2 W ✺ ✺ BACK SPACE 5 T ✺ 6 NAME CLEAR ENTRY 4 R ✺ 3 E ✺ Y ✺ 7 U ✺ 8 I 10 P ✺ 11 A ✺ 12 S F ✺ 15 G ✺ 16 H L ✺ 20 ; C ✺ 24 V ✺ 9 O ✺ ✺ 13 D ✺ 14 K ✺ DOWN 19 X ✺ 23 ✺ 17 J ✺ UP 18 ✺ 21 Z ✺ 22 By default, all entries in the DID Table (000-999) have phone numbers
PAGE 131
Direct Inward Dialing 2-101 Chapter 2 - Features and Operation Table 2-6: DID & ICLID Default Table Entries DID Translation Table ICLID Translation Table DID Table Entry Default Route(s) ICLID Table Entry Default Destination 000-098 099 100-198 199 200-298 299 300-398 399 400-498 499 500-598 599 600-698 699 700-798 799 800-898 899 900-998 999 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 100-198 199 1
PAGE 132
2-102 Direct Inward Dialing Chapter 2 - Features and Operation To change to a different DID Route Number: 1. Press either the UP Button (FLASH 44, Button #18), -orPress the DOWN Button (FLASH 44, Button #19). 2. Enter a valid Route Number (000-499) to be associated with the DID Number. This Route Number is the same Route Number in the ICLID Ringing Assignments Table (FLASH 43) and determines the destination of the DID number associated with this Route Number.
PAGE 133
Direct Inward Dialing 2-103 Chapter 2 - Features and Operation Name Assigned to DID Number Programming Steps 1. Press the NAME flexible button (FLASH 44, Button #3) to enter the desired name for the DID trunk. Maximum length is 8-characters. 2. Press the HOLD button to update the database. A confirmation tone sounds. 3. Use the BACK SPACE flexible button (FLASH 44, Button #5) to erase the current letter to correct for errors.
PAGE 134
2-104 Direct Inward Dialing Chapter 2 - Features and Operation DID/ICLID Ringing Assignments Description ICLID Ringing Assignments let you change the ring assignment based on the incoming number received. This feature permits you to select from 500 ringing routes for each entry in the name to number translation table and DID table (Flash 55). For example, this feature could be used to reroute selected customers to a specific ACD or UCD group and bypass the general Attendant.
PAGE 135
Direct Inward Dialing 2-105 Chapter 2 - Features and Operation 3. Enter a valid Destination (XXX) and Ring type (Y) followed by HOLD. A confirmation tone sounds and the display updates.
PAGE 136
2-106 Direct Inward Dialing Chapter 2 - Features and Operation Ring assignments are continuous and display in order of the destination number from 020-557. A maximum of eight stations display. Additional stations and ringing assignments are displayed using Button #17. To advance to the next route: Press the NEXT flexible button (FLASH 43, Button #18) to advance to the next DID/ICLID Route number.
PAGE 137
Direct Inward Dialing 2-107 Chapter 2 - Features and Operation DID Incoming Signaling Description The DID Incoming Signal option allows the installer to determine the type of incoming signaling used by all T-1 trunks in the system. Programming Steps DTMF is the DID Signaling type used for DID Trunks. Do not change the default setting of DTMF unless instructed to do so by technical support. 1.
PAGE 138
2-108 Direct Inward Dialing Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAG E A ENTE R B UT TON NUMB ER XXX-XXX = CO Line Range 4. Press FLASH 40, Page A, Button #14. The following message displays: DID/TIE S IGNALING WINK 0-2 5. Dial a valid number (0-2) on the dial pad.
PAGE 139
Direct Inward Dialing 2-109 Chapter 2 - Features and Operation 3. Press Button #21 to select Page C. The display updates. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAGE C ENTER BUT TO N NUMBER XXX-XXX = CO Line Range 4. Press the DID COLLECT TIMER Button (FLASH 40, Page C, Button #9) in the flexible button field. The following message displays: DID COLLECT TIMER 015 010-200 5.
PAGE 140
2-110 Direct Inward System Access (DISA) Chapter 2 - Features and Operation Print DID-TIE Parameters Description The Print DID-TIE command dumps the entire database as a permanent record which can serve as a hard copy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 141
Direct Inward System Access (DISA) 2-111 Chapter 2 - Features and Operation DISA callers may dial any station directly without going through the Attendant. Vodavi has taken precautions to prevent fraud by requiring a security code for this feature. However, it is may still be vulnerable to fraud. DISA Access Code Description The DISA Access Code feature permits assigning a 3-digit access code to the system. Anyone calling on a DISA line must use this code to gain access to system features.
PAGE 142
2-112 Direct Inward System Access (DISA) Chapter 2 - Features and Operation 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines (001-144) are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit.
PAGE 143
Direct Inward System Access (DISA) 2-113 Chapter 2 - Features and Operation DISA CO-to-CO Description The DISA CO-to-CO (or Conference) option on the CO line governs a DISA caller’s ability to access other outside lines. CO lines must have DISA CO-to-CO enabled to allow a DISA caller to establish an outgoing CO-to-CO connection. This allows for specific CO line access restriction on DISA calls.
PAGE 144
2-114 Direct Station Selection / Busy Lamp Field Chapter 2 - Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled DI S A CO -TO-CO ENABLED 0-1 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … DISA CO-to-CO is enabled for all CO lines. Operation 1. Call the phone number the system administrator specified as the DISA line. The system answers and returns internal dial tone. 2.
PAGE 145
Direct Transfer Mode 2-115 Chapter 2 - Features and Operation Direct Transfer Mode Description An outside CO line can be transferred from one keyset to another. By using the TRANS button, a screened (announced) transfer can be transferred directly to the handset on any key station. Any number of attempts can be made to locate someone by calling different keysets without losing the call. If a line is transferred to a busy station, it receives muted ringing.
PAGE 146
2-116 Directory Dial Chapter 2 - Features and Operation Directory Dial also includes the following functions: The Directory Dial list may be programmed and maintained at the first assigned Attendant station. However, this admin routine lets the system programmer maintain the list locally (at Attendant) or remotely via modem access. May be used to transfer a call from one station to another.
PAGE 147
Directory Dial 2-117 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To scroll through the Directory List: Press the NEXT flexible button (FLASH 23, Button #18) to scroll up (next entry). Press the PREV flexible button (FLASH 23, Button #19) to scroll back (previous entry). To associate a number to an Intercom number or System Speed Dial Bin: 1. Press the BIN/ICM flexible button (FLASH 23, Button #1). 2.
PAGE 148
2-118 Directory Dial Chapter 2 - Features and Operation For example, by last name and by first name, pointed to a station number and a speed dial bin (home, or mobile phone number), or several different names associated to the same speed dial bin. To clear an entry: 1. Press the CLEAR flexible button (FLASH 23, Button #3). 2. Press HOLD to save the entry. A confirmation tone sounds and the display updates. The entry is erased (both the BIN/ICM assignment and the programmed name).
PAGE 149
Directory Dial 2-119 Chapter 2 - Features and Operation 3. Dial [✳] to scroll up (next entry) through the list, -orDial [#] to scroll down (previous entry) through the list, -orPress another key to view the list for a different letter of the alphabet. 4. When the desired name displays on the LCD, press the SPEED button to automatically dial the destination station or outside phone number (via speed dial). To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2.
PAGE 150
2-120 Directory Dial Chapter 2 - Features and Operation Initialize Directory Dial Table Parameters Description The Directory Dial Table Parameters may be initialized setting all data fields to their original default values. Table 2-9: Directory Dial Table Defaults Program Code Flexible Button Features FLASH 23 Default Value (after initialization) DIRECTORY DIAL TABLE 1 Bin/ICM/RDN 2 Name 3 Clear None Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 80, Button #9).
PAGE 151
Directory Dial 2-121 Chapter 2 - Features and Operation This is an example of the Directory Dial Table database printout.
PAGE 152
2-122 Directory Dial Chapter 2 - Features and Operation 2. To print the Directory Dialing Table parameters, press the HOLD button. The following message displays: PRINTING DIR - DIAL When the system finishes sending the requested information to the printer, a confirmation tone sounds. Dial-By-Name Description The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station.
PAGE 153
Distinctive Ringing 2-123 Chapter 2 - Features and Operation Conditions » The system dials the station that matches the dialed name when a unique match is found. If multiple names are located (found) after eight digits, the first one is dialed. » Names are entered as part of the system attributes database. Numbers may be entered as part of a name. To avoid conflicts, all names must have a unique numerical sequence.
PAGE 154
2-124 Distinctive Ringing Chapter 2 - Features and Operation 5. Press the RING TONE flexible button (FLASH 40, Page B, Button #9). The following message displays: RING TO NE 00 00-35 6. Enter a valid number on the dial pad to change this feature.
PAGE 155
Distinctive Ringing 2-125 Chapter 2 - Features and Operation Ring Tone - Station (User Selectable) Description The ring tone signal that notifies stations of an incoming call can be changed by each station user to provide distinctive ringing among a group of stations. Each station user may select a distinctive ringing tone used to ring their station. The system provides 36 different ring patterns from which station users may select. Operation To select a distinctive ring tone for a station: 1.
PAGE 156
2-126 Do Not Disturb Chapter 2 - Features and Operation » The tone selected provides TONE ringing normal or muted to the station whenever the station is commanded to tone ring (i.e., this excludes Camp On tone programming confirmation tones or other specific tones not considered TONE ringing).
PAGE 157
Do Not Disturb 2-127 Chapter 2 - Features and Operation 2. Enter the range of station numbers to be programmed. If only one station is being programmed, enter that number twice (100 100). If HOLD is pressed without entering a station range, ALL stations are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
PAGE 158
2-128 Do Not Disturb Chapter 2 - Features and Operation To remove Do Not Disturb: 1. Lift the handset. 2. Dial [631] or [662]. 3. Replace the handset. Conditions » » » Calling stations receive a DND audible tone. Attendants do not have DND capability. DND capability is programmable on a per-station basis. One-Time Do Not Disturb Description Prevents calls from ringing at your station while you are on a call. The One-Time DND condition automatically cancels when you end your call.
PAGE 159
Executive Override 2-129 Chapter 2 - Features and Operation Do Not Disturb - DSS / BLF Flash Rate Description The Do Not Disturb DSS/BLF flash rate is the rate at which a DSS button of a station flashes when you are in a Do Not Disturb mode. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1.
PAGE 160
2-130 Executive Override Chapter 2 - Features and Operation A separate condition has been added to this feature which allows or disallow an Executive to override an extension. This prevents an extension with override capability from overriding an Executive’s station. Use of this feature when the Executive Override warning tone is disabled may be interpreted as a violation of federal, state or local laws, and an invasion of privacy.
PAGE 161
Executive Override 2-131 Chapter 2 - Features and Operation A change in volume may occur on the CO line or intercom call after the barge-in occurs. DEFAULT … Executive Override is disabled for all stations. Operation To use Executive Override, when calling a busy station: 1. Press the preprogrammed EXECUTIVE OVERRIDE button (The programming code is 625). Executive station is bridged onto the CO line conversation in progress at the called station.
PAGE 162
2-132 Executive Override Chapter 2 - Features and Operation Programming Steps 1. Press the EXECUTIVE OVERRIDE BLOCK flexible button (FLASH 50, Page A, Button #13). The following message displays: EXEC OVERRIDE BLOCK DISABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Executive Override Blocking is disabled at all stations.
PAGE 163
Executive Override 2-133 Chapter 2 - Features and Operation Barge-In Warn Tone Description When the Barge-in Warn Tone feature is enabled, it produces a tone to notify a station that another station is about to use Executive Override or the Barge-in feature to cut into the existing conversation. Programming Steps 1. Press the BARGE IN WARN TONE flexible button (FLASH 06, Button #1). The following message displays: BARGE IN WARN TONE ENABLED 0-1 2.
PAGE 164
2-134 Executive / Secretary Pairs Chapter 2 - Features and Operation Executive / Secretary Pairs Description There are four Executive/Secretary pairs available. When an Executive station is busy or in DND, intercom calls and transfers are automatically routed to the designated Secretary. The assigned secretary may Camp On to the Executive Station when the station is busy or in Do-Not-Disturb. There can be only one pairing of stations, with no duplicates.
PAGE 165
External Day Ring 2-135 Chapter 2 - Features and Operation External Day Ring Description The system can be programmed so CO lines marked for UDA provides ringing out of the external page ports when the system is in the Day Mode. Programming Steps 1. Press the EXT DAY RING flexible button (FLASH 06, Button #5). The following message displays: EX TERNAL DAY RING DISABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable External Day Ring. [0] = Disabled [1] = Enabled 3.
PAGE 166
2-136 Fixed Station/Port Number Chapter 2 - Features and Operation Fixed Station/Port Number Description When a station dials the feature code 611 on a display telephone, it will display the Fixed Station/Port Number for that telephone. For example, when using flexible numbering some programming steps require the “FIXED” code. This code allows you to dial 611 and quickly determine the fixed port for that station.
PAGE 167
Flexible Button Assignment 2-137 Chapter 2 - Features and Operation Table 2-13: Flash Rates Red LED Flash Rates 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Off Steady On 30 ipm Flash 60 ipm Flash 60 ipm Dbl Wink 240 ipm Flash 240 ipm Flutter 480 ipm Flash 480 ipm Flutter 15 ipm Flash 120 ipm Flash 120 ipm Flutter 30 ipm Dbl Flash 480 ipm Dbl Wink 480 ipm Dbl Flash Green LED Flash Rates 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Steady On 30 ipm Flash 60 ipm Flash 60 ipm Dbl Wink 240 ipm Flash 240 ipm F
PAGE 168
2-138 Flexible Button Assignment Chapter 2 - Features and Operation A CO line can be assigned a number between 001 and the maximum number of CO lines in the system. Additional stations can be added to the system by reducing the number of CO lines. Flexible Button Description Each Digital Telephone has 8, 12, or 24 flexible buttons that can be programmed. One of the following six operations can be selected in programming for each button.
PAGE 169
Flexible Button Assignment 2-139 Chapter 2 - Features and Operation To assign a Feature Button (admin programmable): Enter [BB], [4], [XXX], [HOLD] This feature enables flexible buttons to be programmed from a remote location (refer to “Default Numbering Plan” on page F-16). Range programming can be used to assign these buttons to multiple stations. When a button is assigned as a feature button [4], the programmer can program any features on the buttons.
PAGE 170
2-140 Flexible Button Assignment Chapter 2 - Features and Operation 12-BUTTON DEFAULT STA 100 ✺ 1 STA 101 Q ✺ T ✺ CO 1 ✺ 5 9 STA 102 W ✺ Y ✺ CO 2 CALL BACK ✺ 2 6 STA 103 E ✺ U ✺ LOOP PICKUP O 3 7 4 R POOL DND 8 I LINE QUEUE ✺ 10 P ✺ 11 A ✺ 12 S ✺ STA 101 18 K ✺ LOOP 19 L ✺ POOL 20 ; ✺ PICKUP 22 ✺ DND 23 C LINE QUEUE 24 ✺ 8-BUTTON DEFAULT ✺ STA 100 17 CALL BACK 21 ✺ J Z X V Programming Steps 1. Press FLASH and dial [50].
PAGE 171
Flexible Button Assignment 2-141 Chapter 2 - Features and Operation 6. Enter a valid button number [01-24] to program followed by the desired button function: [0] = Flexible/user changeable [1] = CO line [2] = Loop button/all-purpose CO appearance [3] = Pool for specific groups [4] = Direct feature programmable [#] = Locks button Operation To program a user-programmable Flexible Button: 1. Press the SPEED button twice. 2.
PAGE 172
2-142 Flexible Numbering Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. 4. Press button #20. The display updates to reflect current programming for Page B. XXX - XXX PAGE B ENTER BUT TO N NUMBER XXX-XXX = Station Range 5. Press the DISPLAY BUTTONS flexible button (FLASH 50, Page B, Button #14) to display programming assignments.
PAGE 173
Flexible Numbering 2-143 Chapter 2 - Features and Operation Programming Steps Press FLASH and dial [52]. The following message displays: FIX: 100 NAME: S TATION 100 FLEX: 1 00 To select a Fixed or Flexible Code: 1. Press Button 24 (Fixed) or Button 21 (Flexible). 2. Enter the desired code to change. 3. Press HOLD. The fixed and flexible number, as well as a description of the code, displays on the LCD. You can scroll through the codes by using the PREVIOUS button (23) or the NEXT button (22).
PAGE 174
2-144 Group Listening Chapter 2 - Features and Operation » The Discovery ACD event trace source and destination fields will be 4 digits. Station numbers less than 4 digits will be prefixed with leading zeros. » The programming will print out as part of the CO-STA port programming area. The flexible numbering can be initialized in the CO-STA initialization area. » If programming with a telephone -- All programming will be done using Fixed Codes, regardless of the flexible codes.
PAGE 175
Headset Mode 2-145 Chapter 2 - Features and Operation Operation To activate Group Listening while conversing on the handset: Press the ON/OFF button. Both parties can then be heard on the digital station’s speaker. The speakerphone microphone is muted while the handset is off-hook. To deactivate Group Listening while off-hook: Press the ON/OFF button. Conditions » While using the speakerphone, lifting the handset turns off the speakerphone.
PAGE 176
2-146 Hold - Exclusive Chapter 2 - Features and Operation To activate Headset Mode: Dial [634] on the dial pad, -orPress preprogrammed HEADSET MODE button. LED lights steady. While Headset mode is active, the ON/OFF button activates the headset and disables speakerphone and intercom call announce operation at your station. To install the headset, see the Installation Manual. To deactivate Headset Mode: Dial [634] on the dial pad, -orPress the preprogrammed HEADSET MODE button. LED extinguishes.
PAGE 177
Hold - Exclusive 2-147 Chapter 2 - Features and Operation Programming Steps 1. Press the EXCLUSIVE HOLD flexible button (FLASH 07, Button #12). The following message displays: EXCLUSIVE H OLD GREEN 120 IPM FLASH 00-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-13 on page 2-137.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
PAGE 178
2-148 Hold - Preference Chapter 2 - Features and Operation Hold - Preference Description The Hold Preference feature allows either System or Exclusive hold as the primary hold on the first depression of the HOLD button, depending upon programming. A second depression invokes the second hold preference. Programming Steps 1. Press the HOLD PREF flexible button (FLASH 05, Button #2). 2.
PAGE 179
Hot Keypad 2-149 Chapter 2 - Features and Operation DEFAULT … System Hold flash rate is set for a Red 60 ipm Double Wink (04). System Hold Recall Timer Description The System Hold Recall Timer determines the time before a call placed on System Hold recalls the station placing the hold. If unanswered by that station, the call recalls the attendant. The System Hold Recall Timer setting is variable from 000-300 seconds. An entry of 000 disables the timer and there is no recall. Programming Steps 1.
PAGE 180
2-150 Hunt Groups Chapter 2 - Features and Operation Hunt Groups Description The system can be programmed for up to 12 Hunt Groups. Each Hunt Group can contain up to 8 stations each. Each Hunt Group can be independently arranged to use a pilot hunting or station hunting technique. If a station is in DND or is forwarded in any manner, it is considered busy.
PAGE 181
Hunt Groups 2-151 Chapter 2 - Features and Operation Calls directly to stations (by calling the extension number) within the hunt group do not hunt but receive call progress tones from the extension. Pilot All Ring Hunting -- rings all idle stations in a particular Hunt group at one time. “All Ring” hunt groups cannot be chained together.
PAGE 182
2-152 Hunt Groups Chapter 2 - Features and Operation Programming Steps 1. Press the HUNT GROUPS flexible button (FLASH 80, Button #10). The following message displays: INITIALIZE HUNT PRESS H OLD GROUP 2. Press the HOLD button. A confirmation tone sounds. Print Hunt Group Parameters Description The Print Hunt Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 183
Idle Speaker Mode 2-153 Chapter 2 - Features and Operation Idle Speaker Mode Description The Idle Speaker Mode feature allows you to select whether the first digit dialed is audible over the digital telephone speaker. This feature is allowed or denied on a system-wide basis in programming. When this feature is enabled, there can be some idle speaker noise. Programming Steps 1. Press the IDLE SPEAKER MODE flexible button (FLASH 05, Button #10). 2.
PAGE 184
2-154 Intercom Chapter 2 - Features and Operation This feature can be programmed on any key station or DSS Console with an available flexible button. If there is an available intercom button, a station calling that station cannot OHVO, Camp On, or Override that station. Depending on the key station programming, intercom ringing is muted or reminder ringing. If all intercom buttons are in use, then the station may utilize the Camp On or Executive Override features.
PAGE 185
Intercom 2-155 Chapter 2 - Features and Operation » This feature can be programmed on any key station or DSS Console with an available flexible button. If there is an available intercom button, the following actions cannot be performed: Executive Override, ACD Supervisor Barge-In, OHVO, Camp On or Override. » A call ringing to a station on an intercom button rings muted or reminder ringing, depending on the stations tone ringing cadence. » Up to five internal parties can be placed on hold.
PAGE 186
2-156 Intercom Chapter 2 - Features and Operation In the H mode (No LED), you hear three bursts of tone and an announcement. Reply handsfree or lift the handset for privacy. SINGLE LINE TELEPHONE To place an intercom call: 1. Lift the handset. 2. Dial the intercom number. You will hear ringing if the called station is in the “T” answering mode or two bursts of tone if the called station is in the “H” or “P” positions. 3. Hang up to end the call.
PAGE 187
Intercom 2-157 Chapter 2 - Features and Operation Programming Steps 1. Press the ICM HOLD BTN flexible button (FLASH 07, Button #19). I C M HOL D BTN R E D 1 5 IP M F L A S H 00-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-13 on page 2-137.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Intercom Hold Button flash rate is set for a Red 15 ipm Flash (09).
PAGE 188
2-158 Inter-Digit Time-Out Chapter 2 - Features and Operation Inter-Digit Time-Out The Inter-Digit Time-Out feature allows programming of the inter-digit time-out on a system-wide basis. This feature applies to intercom and LCR calls. DISA inter-digit time-out remains unaffected by this timer. The Inter-Digit Time-out setting is variable from 1-99 seconds. Programming Steps 1. Press the INTER-DIGIT TIMEOUT flexible button (FLASH 01, Button #20).
PAGE 189
ISDN 2-159 Chapter 2 - Features and Operation Vodavi has successfully integrated its BRI ISDN with the Lucent 5 ESS and DMS 100 Central Office and its PRI ISDN with the Lucent 5 ESS, Siemens, Stromburg Carlson, and the DMS 100 Central Offices. Vodavi ISDN should interface with all Central Office switches, but this has not been verified. Therefore some delays in service may be experienced.
PAGE 190
2-160 ISDN Chapter 2 - Features and Operation Programming Steps 1. Press FLASH 40, Page A, Button #16 to enable or disable extended key telephone service. The following message displays: EKTS DISABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 4. Reset the KSU, -orReset only the card using “config” without resetting the whole telephone switch.
PAGE 191
ISDN 2-161 Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LINE AT TRIBUTES SE LE CT A CO L INE R A NGE 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible Button #19 (Page A) is lit.
PAGE 192
2-162 ISDN Chapter 2 - Features and Operation SPID Description When you order an ISDN line, your phone company will give you a Service Provider Identifier (SPID) for every phone number that you have. Each ISDN BRI line typically has two phone numbers and thus two SPIDs. The SPID is an eight to 24-digit number that identifies the services that you ordered. Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO LI NE AT TRI B UTE S S EL EC T A CO LI NE R ANG E 2.
PAGE 193
ISDN Programming - Page A 2-163 Chapter 2 - Features and Operation ISDN Programming - Page A Description This section describes the procedures and steps necessary to program ISDN attributes. When entering the ISDN attributes portion of the database, the programmer may decide to enter information for a range of slots or one specific slot.
PAGE 194
2-164 ISDN Programming - Page A Chapter 2 - Features and Operation Basic Rate Interface (BRI) CO Type Description Changes to BRI CO Type area are not possible at this time (setting = NI1). Programming Steps 1. Press FLASH and dial [45]. The following message displays: ISDN AT TRIBUTES SELECT A S LOT R ANGE 2. Enter a valid number for the range of slots being programmed. If only one slot is being programmed, enter that number twice (02 02 = Slot 2, Cabinet 0). 3. Press HOLD to save the entry.
PAGE 195
ISDN Programming - Page A 2-165 Chapter 2 - Features and Operation DEFAULT … NI2 is the PRI CO type. Framing Description Framing options include T1, ESF, and D4. Programming Steps 1. Press the FRAMING flexible button (FLASH 45, Page A, Button #3). 2. To view a Framing setting, enter a valid number (0-2). FRAMING ESF 0-2 0 = T1 1 = ESF 2 = D4 DEFAULT … ESF is the framing setting. NT / TE Mode Description The mode can be set for either network termination (NT) or terminal equipment (TE).
PAGE 196
2-166 ISDN Programming - Page A Chapter 2 - Features and Operation Power Do not change the Power setting unless advised to do so by Technical Support. Programming Steps 1. Press the POWER flexible button (FLASH 45, Page A, Button #5). POWER DISABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT - Power is disabled.
PAGE 197
ISDN Programming - Page A 2-167 Chapter 2 - Features and Operation 2. Enter a valid number (000-127) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. Leading 1 Description 0 disables the leading 1 from being sent to the CO when users dial national long distance numbers. 1 enables the leading 1 to be sent to the CO on national long distance numbers. If enabled, and the user does not dial a 1, the 1 will automatically be applied. Programming Steps 1.
PAGE 198
2-168 ISDN Programming - Page A Chapter 2 - Features and Operation 7/8 Digit Number Plan Description The 7/8 Digit Number Plan is the specific plan that a particular Central Office uses for 7-digit and 8-digit calls. Programming Steps 1. Press the 7/8 DIGIT NUMBER PLAN flexible button (FLASH 45, Page A, Button #10). 7/8 D GT NUMBER PLAN ITU 0-1 2. Enter a 0 or 1 on the dial pad to select the desired Number Plan. [0] = Selects ITU number plan [1] = Selects CO number plan 3. Press the HOLD button.
PAGE 199
ISDN Programming - Page A 2-169 Chapter 2 - Features and Operation DEFAULT … Calling Number is enabled. Loopback Description Do not change the Loopback setting unless advised to do so by Technical Support. Programming Steps 1. Press the LOOPBACK flexible button (FLASH 45, Page A, Button #12). LOOPBACK NORMAL 0-2 2. Enter a valid number (0-2) on the dial pad. [0] = Normal mode [1] = Near end mode [2] = Far end mode 3. Press the HOLD button. A confirmation tone sounds and the display updates.
PAGE 200
2-170 ISDN Programming - Page B Chapter 2 - Features and Operation 11-Digit Number Plan Description The 11 Digit Number Plan is the specific plan that a particular Central Office uses for 11-digit calls. Programming Steps 1. Press the 11 DIGIT NUMBER PLAN flexible button (FLASH 45, Page A, Button #14). 11 DIGIT NUMBER PLAN ITU 0-2 2. Enter a 0, 1, or 2 on the dial pad to select the desired Number Plan. [0] = Selects ITU number plan [1] = Selects CO number plan [2] = Unknown 3. Press the HOLD button.
PAGE 201
ISDN Programming - Page B 2-171 Chapter 2 - Features and Operation MAX # OF RETRANSMISSIONS 1 Q ✺ 5 MIN XID RETRANSM 9 ✺ RELEASE REQUEST 13 ✺ RESTART REQ TIMER 17 ✺ ✺ PAGE C 21 W MAX TEI RQST 3 ✺ Y MIN TEI ID RQST 7 ✺ P SET UP TIMER 11 T MIN TEI ID CHK MSG 6 ✺ O INTER-DIGIT T/O 10 ✺ D LINK DISCONNECT 14 F ✺ T-200 ✺ MAX OCTETS 2 ✺ ✺ E MAX XID RETRANSMISSION 4 R ✺ U MSG EXCHANGE TIMER 8 I ✺ A CALL PROCEEDING 15 G ✺ DISCONNECT TIMER 12 S ✺ CONNECT REQUEST 16 ✺ PAGE A J ✺ Z PREV
PAGE 202
2-172 ISDN Programming - Page B Chapter 2 - Features and Operation Maximum Number Retransmission Description The Maximum Number of Retransmissions of a frame (N200) is a system parameter. Do not change the Maximum Number Retransmission setting unless advised to do so by Technical Support. Programming Steps 1. Press the MAX # RETRANSMSN flexible button (FLASH 45, Page B, Button #1). MAX # RETR ANSMSN N200 3 0-9 2. Enter a valid number (0-9) on the dial pad. 3. Press the HOLD button.
PAGE 203
ISDN Programming - Page B 2-173 Chapter 2 - Features and Operation Maximum TEI Request Description This feature is reserved for future use. Programming Steps 1. Press the MAX TEI RQST flexible button (FLASH 45, Page B, Button #3). MAX TEI N202 RQST 000-999 003 2. Enter a valid number (000-999) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Maximum TEI Request setting is 003.
PAGE 204
2-174 ISDN Programming - Page B Chapter 2 - Features and Operation DEFAULT … T200 setting is 1 second. Minimum TEI ID Check Message Description The Minimum TEI ID Check Message feature sets the minimum time between retransmission of the TEI identity check messages. Do not change the Minimum TEI ID Check Message setting unless advised to do so by Technical Support. Programming Steps 1. Press the MIN TEI ID CHK MSG flexible button (FLASH 45, Page B, Button #6). MIN TEI ID CHK MSG T201 01 00-99 2.
PAGE 205
ISDN Programming - Page B 2-175 Chapter 2 - Features and Operation Programming Steps 1. Press the MSG EXCHANGE TIMER flexible button (FLASH 45, Page B, Button #8). MS G E XC HA NGE TI MER T203 15 00-99 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Message Exchange Timer setting is 15 seconds.
PAGE 206
2-176 ISDN Programming - Page B Chapter 2 - Features and Operation Set-Up Timer Description The Set-up Timer setting establishes the response time to setup message. Do not change the Set-up Timer setting unless advised to do so by Technical Support. Programming Steps 1. Press the SET UP TIMER flexible button (FLASH 45, Page B, Button #11). SETUP TIMER T303 00-99 10 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates.
PAGE 207
ISDN Programming - Page B 2-177 Chapter 2 - Features and Operation Release Request Description Do not change the Release Request setting unless advised to do so by Technical Support. Programming Steps 1. Press the RELEASE REQUEST flexible button (FLASH 45, Page B, Button #13). RELEASE REQUEST T308 04 00-99 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Release Request Timer setting is 4 seconds.
PAGE 208
2-178 ISDN Programming - Page B Chapter 2 - Features and Operation Connect Request Description Do not change the Connect Request Timer setting unless advised to do so by Technical Support. Programming Steps 1. Press the CONNECT REQUEST flexible button (FLASH 45, Page B, Button #16). CO NNEC T R EQUE ST T313 04 00-99 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Connect Request setting is 4 seconds.
PAGE 209
ISDN Programming - Page B 2-179 Chapter 2 - Features and Operation Initialize ISDN/VoIP Parameters Description The ISDN/VoIP Parameters may be initialized setting all data fields to their original, default values.
PAGE 210
2-180 ISDN Programming - Page B Chapter 2 - Features and Operation Table 2-15: ISDN Parameter Defaults Program Code PAGE B Flexible Button Features Default Value (after initialization) 1 Maximum Number Retransmission 2 Maximum Octets 260 3 Maximum TEI ID Request 003 4 Maximum XID Retransmission 3 sec 5 T-200 01 sec 6 Minimum TEI ID Check Message 01 sec 7 Minimum TEI ID Request 02 sec 8 Message Exchange Timer 15 sec 9 Minimum XID Retransmission 3 sec 10 Inter Digit T/O 25 s
PAGE 211
ISDN Programming - Page B 2-181 Chapter 2 - Features and Operation Print ISDN/VoIP Parameters Description The Print ISDN / VOIP command dumps the entire database as a permanent record which can serve as a hard copy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 212
2-182 Keyset Mode Chapter 2 - Features and Operation Programming Steps 1. Press the ISDN / VOIP flexible button (FLASH 85, Button #16). The following message displays: PRINT ISDN / VOIP PRESS HOLD 2. To print the ISDN Parameters, press the HOLD button. The following message displays: PRINTING ISDN/ VOIP When the system has finished sending the requested information to the printer, confirmation tone sounds.
PAGE 213
Keyset Mode 2-183 Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [50]. Flexible button #24 (New Range) is lit and the following message displays: STATION AT TRIBUTES SELECT A STATION R ANGE 2. Enter the range of station numbers to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. 3. Press HOLD to save the entry.
PAGE 214
2-184 Last Number Redial Chapter 2 - Features and Operation Operation At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -orPress preprogrammed KEYSET MODE button, the following displays: I NAC TI VE MODE= ✳ 2400 SAVE=HOLD BAUD=# 2. Press [✳] to scroll through the keyset modes. 3. Press [#] to scroll through the baud rates. 4. Press the HOLD button to save the desired entries.
PAGE 215
LCD 2-185 Chapter 2 - Features and Operation If that line is busy, the system automatically selects another line from the same group and redials the number. If no lines are available in the same group, the station receives busy tone and can queue for a line. If the station user preselects a line before activating LNR, the preselection overrides the line that was used originally.
PAGE 216
2-186 LCD Chapter 2 - Features and Operation This table shows LCD displays based on the function performed.
PAGE 217
LCD 2-187 Chapter 2 - Features and Operation Table 2-16: Liquid Crystal Displays (LCD) Function Internal Page CALLING Station Display INTERNAL PAGE ZON E X H H:MM a m CALLED Station Display PAGE FR O M S TA XXX MMM DD Y Y HH:MM a m PAGE FROM ..(name)..
PAGE 218
2-188 LCD Chapter 2 - Features and Operation Table 2-16: Liquid Crystal Displays (LCD) Function Station Busy Call Forward CALLING Station Display CALLED Station Display BUSY FWD TO STA XXX MMM DD Y Y HH:MM a m (originating station) BUSY FWD TO ..(name)..
PAGE 219
LCD 2-189 Chapter 2 - Features and Operation Table 2-16: Liquid Crystal Displays (LCD) Function Do Not Disturb CALLING Station Display CALLED Station Display DO NOT DISTURB STA XXX MMM DD Y Y HH:MM a m STA I N DO NOT DISTURB MMM DD Y Y HH:MM a m DO NOT DISTURB ..(name).. MMM DD Y Y HH:MM a m Call Back Outside Line Transfer C A LL BACK FROM STA XXX MMM DD Y Y HH:MM a m C A LL F R OM STA XXX MMM DD Y Y HH:MM a m CALL BACK FROM ..(name).. MMM DD Y Y HH:MM a m CALL FROM ..(name)..
PAGE 220
2-190 LCD Chapter 2 - Features and Operation Table 2-16: Liquid Crystal Displays (LCD) Function CO Line Queuing CALLING Station Display CALLED Station Display PLACED I N QUEUE FOR LINE XXX H H:MM am QUEUE C ALL BACK LINE XXX H H:MM am Hunt Groups C A LL TO S TA XXX VIA HUNT H H:MM am CALL TO ..(name).. VIA HUNT H H:MM am ACD* or UCD Groups C A LL TO S TA XXX VIA ACD HH:MM a m CALL TO ..(name)..
PAGE 221
LCD 2-191 Chapter 2 - Features and Operation Table 2-16: Liquid Crystal Displays (LCD) Function Unavailable Mode (Agent Station) ACD* or UCD Station Call to Voice Mail Group Pilot Number Dial By Name Off-Hook Voice Over (OHVO) Executive Override Voice Mail* Transfer with ID Digits CALLING Station Display UNAVAILABLE ACD * XXX * MMM DD Y Y HH:MM a m C A LL TO VOICE MAIL MMM DD Y Y HH:MM a m DIAL NAME: MMM DD Y Y HH:MM p m ANNOUNCE TO STA XXX MMM DD Y Y HH:MM a m ANNOUNCE FROM STA XXX MMM DD Y Y H
PAGE 222
2-192 Least Cost Routing Chapter 2 - Features and Operation Table 2-16: Liquid Crystal Displays (LCD) Function Scrollable Canned Messages ACD* Transfer Display ACD* Overflow Station receives Overflow Call Answering Machine Emulation (when a call rings the station in ring mode) Answering Machine Emulation (when station monitors caller in VM) CALLING Station Display CALLED Station Display XXXXXXXXXXXXXXXX NEX T=# PRE V=* SAVE=HOLD TRANSFER FROM ACD 55X LINE XXX H H:MM am TR ANSFER VIA ACD 55X L INE
PAGE 223
Message Wait 2-193 Chapter 2 - Features and Operation Message Wait Description Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can press the flashing MSG WAIT button to ring each party in sequential order. Operation To leave a message waiting indication: If you dial a station that is busy, unattended, or in DND, you can leave a message waiting indication. 1.
PAGE 224
2-194 Message Waiting Reminder Tone Chapter 2 - Features and Operation Message Waiting Reminder Tone Description The Message Wait Reminder Timer determines the time between repeated reminder tones to a key telephone with a message waiting. Digital station users may be reminded of a message waiting on their telephone with an audible signal presented at a timed interval. The Message Wait Reminder Tone setting is variable from 000-104 minutes. Programming Steps 1.
PAGE 225
Music-On-Hold 2-195 Chapter 2 - Features and Operation A maximum of 8 channels are available for use on the system. By default, no channels are assigned. 10 uF K S- U - 10 uF + + + - - + CO R e s is to rs a re 6 8 0 O h m / 1 w . C a p a c ito r s a re 1 0 u F /5 0 v . 680 O hm M u s ic s o u rc e 680 O hm + P o w e r S u p p ly + 2 4 o r -4 8 VVDC DC 120 vVaAC c Figure 2-13: Wiring - Music Source to a CO Line Programming Steps 1.
PAGE 226
2-196 Music-On-Hold Chapter 2 - Features and Operation Programming Steps 1. Press MUSIC-ON-HOLD flexible button (FLASH 05, Button #12). Feature toggles on/off each time button is pressed; and the display updates. [0] = Disabled [1] = Enabled MUSIC ON HOLD ENABLED 0-1 2. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Music-On-Hold is enabled. Music-On-Hold (per CO Line) Description The Music-On-HOLD feature allows a user to select the Music-On-Hold channel for each CO line.
PAGE 227
Mute Key 2-197 Chapter 2 - Features and Operation 5. Press the MUSIC-ON-HOLD flexible button (FLASH 40, Page B, Button #8). The following message displays: MOH C HANNEL 1 0-8 6. Enter a valid number on the dial pad to change this feature. [0] = No Music-On-Hold [1] = Channel 1 : : : : : [8] = Channel 8 7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
PAGE 228
2-198 Name In Display Chapter 2 - Features and Operation Name In Display Description The Name in Display feature allows every extension (electronic/digital/SLT) the capability to program the users name, for that station, so that people using display telephones see the name instead of the station number on their display. The name is programmed at each station by the user and may be up to seven letters in length. Operation To create your name: 1. Dial [690] on the dial pad. 2.
PAGE 229
Name In Display 2-199 Chapter 2 - Features and Operation Name / Number Display At Idle The Name/Number Display feature allows the programmed seven-digit name and station number to display together. This option is programmable on a per station basis, however the feature must be enabled/disabled in admin programming. If a station has this feature enabled but has not programmed a name, the name portion of the LCD is blank, The priority of the idle display is UCD/ACD, Hunt, Station/Name, or Station alone.
PAGE 230
2-200 Name / Number Translation Table Chapter 2 - Features and Operation Name / Number Translation Table Description An administrable table in the KSU provides a local translation from a received calling number to a name. This can be administered by the customer from the attendant console. This table is also shared by the ICLID features. In cases of conflict between the name delivered from the CO and that in the local translation table, the local translation table rules.
PAGE 231
Networking Tables 2-201 Chapter 2 - Features and Operation To program a phone number into the translation table: 1. Press the PHONE NUMBER flexible button (FLASH 55, Button #2) to enter the desired phone number into the translation table. Maximum length of a phone number is 14 characters, including spaces and dashes.
PAGE 232
2-202 Night Service Chapter 2 - Features and Operation Night Service Description The XTS can be programmed so it is automatically placed into and out of night mode. A programmable weekly time schedule lets the system administrator preset the time the system goes into night mode, and the time night mode is removed on a daily basis, including weekend operation.
PAGE 233
Night Service 2-203 Chapter 2 - Features and Operation The default times for automatic night mode are: Monday to Friday 08:00 17:00 (Daytime operation 8:00 am to 5:00 pm) Saturday and Sunday ##:## ##:## (24-hour night-mode operation) - An entry of 00:00 23:59 indicates 24 hours of day mode. - An entry of ##:## ##:## directs the system to ignore these days. Programming Steps 1. Press FLASH and dial [22]. The following message displays: D AY EN D S TA R T MON 0800 1700 AU TO NO 2.
PAGE 234
2-204 Off-Hook Signaling Chapter 2 - Features and Operation Manual Operation The Attendant(s) can control the use of Night Mode manually by pressing the NIGHT (DND) button [631]. An LED indicates when the system is in Night Mode operation (flashing = Special Mode, off = Day Mode). Night Class of Service (COS) The system allows each station to be assigned a different COS for night operation. The night COS goes into effect when the system is put into night mode manually or via the automatic schedule.
PAGE 235
Off-Hook Voice Over 2-205 Chapter 2 - Features and Operation The system defaults this option to muted ringing. CO calls may also be camped-on to a busy station and receive muted ringing. Off-Hook Voice Over Description Off-Hook Voice Over (OHVO) enables station users, off-hook on a CO or intercom call, to receive a voice announcement through the handset receiver without completely interrupting the existing call. Your voice is only heard through the handset of the called party’s telephone.
PAGE 236
2-206 Off-Hook Voice Over Chapter 2 - Features and Operation 4. Press the OHVO flexible button (FLASH 50, Page A, Button #9). The following message displays: OFF H OOK VOICE OVER DISABLED 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Off-Hook Voice Over is disabled for all stations.
PAGE 237
Off-Hook Voice Over 2-207 Chapter 2 - Features and Operation The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released from the current call (e.g., by pressing a flexible button preprogrammed for the message IN MEETING, the calling station receives this message on the LCD display). Refer to “Personal Messages” on page 2-214 and to “Text Messaging (Silent Response)” on page 2-273.
PAGE 238
2-208 Outside Calls Chapter 2 - Features and Operation » If the receiving station is on-hook in speakerphone mode and a calling station initiates OHVO, the receiving station receives a Camp On warning tone and normal Camp On procedures are followed. » The receiving station may send a message, and then press MUTE to talk to the calling station. Each time a message is sent, the splash tone sounds and both displays are updated. » » LEDs follow Camp On LED lamp sequences.
PAGE 239
Paging 2-209 Chapter 2 - Features and Operation There are three External Paging Zones available. External paging requires a three-digit dialing code and an externally provided amplifier and paging system. Each zone can have a relay contact associated to it. There are eight internal paging zones available. A station can be in any or all zones or in no zone at all. Stations not assigned to a page group can still make page announcements, if allowed in station programming.
PAGE 240
2-210 Paging Chapter 2 - Features and Operation 3. Speak in normal tone of voice to deliver message. 4. Replace handset to terminate the page announcement. Paging Access Programming Steps 1. Press FLASH and dial [50]. Flexible button #24 (New Range) is lit and the following message displays: STATION AT TRIBUTES SELECT A S TATION RANGE 2. Enter the range of station numbers to be programmed. If only one station is being programmed, enter that number twice (100 100).
PAGE 241
Paging 2-211 Chapter 2 - Features and Operation Paging - Meet Me Description Users may answer a page call from any phone in the system by dialing [770]. The party who initiated the page must remain off-hook. Operation To request another party meet you on a page: 1. Dial the desired internal or external paging code. 2. Request that party meet you on the page. 3. Do not hang up, wait for the requested party to answer. As soon as the paged party answers and is connected to you, the page circuit releases.
PAGE 242
2-212 Paging Chapter 2 - Features and Operation Page Warning Tone Description The Page Warning Tone determines whether a page warning tone sounds over the Key Telephone speakers or external paging speakers, prior to a page announcement. Programming Steps 1. Press the PAGE WARN TONE flexible button (FLASH 05, Button #5). 2. Enter a valid number (0 or 1) that corresponds with the following: [0] = Disabled [1] = Enabled PAGE WARNING TONE ENABLED 0-1 3. Press HOLD to save the entry.
PAGE 243
Pause Timer 2-213 Chapter 2 - Features and Operation 5. Press the PAGE ZONE flexible button (FLASH 50, Page B, Button #6). The following message displays: PAGE ZONE 1 0-8 6. Enter a valid number (1-8) to program Paging Zone(s). [0] = No Zone [1] = Zone 1 [2] = Zone 2 [3] = Zone 3 [4] = Zone 4 [5] = Zone 5 [6] = Zone 6 [7] = Zone 7 [8] = Zone 8 7. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … All stations are in Zone 1.
PAGE 244
2-214 Personal Messages Chapter 2 - Features and Operation Personal Messages Description There are various types of personal messages that a station user can use to display on the LCD of the digital key telephone calling that station. Message types include pre-assigned messages, customized messages, date and time messages, and scrollable canned messages. Pre-assigned Messages Description Each station can select a pre-assigned message to display on the LCD of any key telephone calling that station.
PAGE 245
Personal Messages 2-215 Chapter 2 - Features and Operation Operation To select a custom message: 1. Dial [633] on the dial pad, -orPress a preprogrammed PERSONAL MESSAGES button. 2. Dial a valid message number (21-30) for the desired custom message. The first Attendant should provide a list of messages to each station user. To program a unique custom message: 1. 2. 3. 4. Dial [633] on the dial pad. Dial a valid message number (18-20) for the desired custom message.
PAGE 246
2-216 Personal Messages Chapter 2 - Features and Operation Date and Time Entry Messages Description Station users can activate certain messages that let users enter a specific time or return date. These messages appear on the calling station’s display to alert them of the desired party’s return time or date. Operation To activate a message with a custom return time or date: 1. Dial the Message Access code [633] on the dial pad. 2. Then dial the desired message number [11 - 17].
PAGE 247
Personal Messages 2-217 Chapter 2 - Features and Operation To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. DND button LED extinguishes. SINGLE LINE TELEPHONE Not applicable Scrollable Canned Messages Description The Scrollable Canned Message feature allows the user to use a single digit [#] or [✳] to scroll through the canned messages and select one.
PAGE 248
2-218 Personal Messages Chapter 2 - Features and Operation Conditions » » » » » The telephone receiving the message must be a display telephone. » Messages are retained in battery protected area of memory in the event of power failure or system reset. When a message displays by a key telephone, the DND button LED flashes at 15 ipm. When DND is invoked on the telephone the message cancels. Message Access (with a desired message) may be assigned to a flexible button.
PAGE 249
Preferred Line Answer 2-219 Chapter 2 - Features and Operation Preferred Line Answer A station with Preferred Line Answer can answer any assigned outside, transferred, or recalling line, or queue callbacks by lifting the handset or pressing the ON/OFF button. The station MUST be physically ringing, to function properly. Programming Steps 1. Press FLASH and dial [50]. Flexible button #24 (New Range) is lit and the following message displays: STATION AT TRIBUTES SELECT A S TATION RANGE 2.
PAGE 250
2-220 Privacy Release Chapter 2 - Features and Operation Privacy Release Description Privacy is insured on all communications in the system. If desired, the customer may elect to disable the Automatic Privacy feature, thus allowing up to seven other stations to join in on an existing CO Line conversations. Disabling of the privacy feature may be limited by federal, state or local law, so check the relevant laws in your area before disabling privacy.
PAGE 251
Privacy Release 2-221 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAG E A ENTER B UT TO N NUMBER XXX-XXX = CO Line Range 4. Press the PRIVACY flexible button (FLASH 40, Page A, Button #5). 5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
PAGE 252
2-222 Privacy Release Chapter 2 - Features and Operation Per Station Option Description The system provides privacy on all communications in the system which prevents other stations from accidentally entering an existing conversation. However, the system provides the ability for a station to join an existing outside CO line conversation (on a per station basis). Each station can be granted the privilege to join an existing CO line conversation by simply pressing the CO line button of a CO line in use.
PAGE 253
Private Line 2-223 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: XXX - XXX PAGE A ENTER B UT TON NUMBER XXX-XXX = Station Range 4. Press the PRIVACY flexible button (FLASH 50, Page A, Button #5). The following message displays: PRIVACY ENABLED 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
PAGE 254
2-224 Recall Chapter 2 - Features and Operation Recall Answering a Recall Description When an outside line remains on hold for an extended period of time, a recalling ring reminder is sent back to the originating station first and if not answered, recalls the attendant station. Operation (If Preferred Line Answer is enabled, skip step 1.) 1. Press outside line, Loop or Pool button flashing at very fast rate. 2. Lift handset or press ON/OFF button to converse.
PAGE 255
Repeat Redial 2-225 Chapter 2 - Features and Operation Repeat Redial Description The Repeat Redial feature allows a digital key station to press a flexible button and redial a busy or no-answer number after a specific interval. The user is signaled via a queue call back indication. The RPT REDIAL flexible button flashes at the call back rate of 120 ipm for 15 seconds. If the station: Doesn’t answer within the 15 seconds, the call back is canceled. The system retains the last call the user made.
PAGE 256
2-226 Relay Programming Chapter 2 - Features and Operation To activate a redial: Press the preprogrammed REDIAL flexible button, -orPress the ON/OFF button, -orLift the handset, line is seized and number is dialed. If the user receives a busy/no answer, they may repeat the step to activate another redial. To cancel the operation: Press the preprogrammed REDIAL flexible button. A confirmation tone sounds and the Auto Redial function is cancelled.
PAGE 257
Remote Administration 2-227 Chapter 2 - Features and Operation 2. Press the button that corresponds to the desired relay. That button lights. Enter one of the following sequences on the keypad: [1] + [1, 2, or 3] First three External Page Zones [2] +[1 through 8] = RAN Start (RAN Announcement Tables 1-8) [3] = PFTU Control [4] + STA # = Loud Bell [5] + CO # = CO Line Control [0] = Disables Relay 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
PAGE 258
2-228 Remote System Monitor And Maintenance Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Modem Answer Timer is set for 25 seconds. Database Upload/Download Description Database Upload/Download provides a maintenance facility which is added to the Remote Administration routine. This routine permits downloading of the database to a PC, when a software change is made or when the system must be initialized and reprogrammed.
PAGE 259
Ring Down/Hot Line/Off-Hook Preference 2-229 Chapter 2 - Features and Operation Ring Down/Hot Line/Off-Hook Preference Description The Off-Hook Preference feature lets a key station user automatically have a flex button selected when going off-hook or when pressing the ON/OFF button. An SLT user may have a particular CO line or a CO line group selected automatically when going off-hook.
PAGE 260
2-230 Ring Down/Hot Line/Off-Hook Preference Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. 4. Press button #20. The display updates to reflect current programming for Page B. XXX - XXX PAG E B ENTER B UT TO N NUMBER XXX-XXX = Station Range 5. Press the OFF-HOOK PREF flexible button (FLASH 50, Page B, Button #10). The following message displays: OFF HOOK PREFENCE BTN 00 ENABLED XXY 6.
PAGE 261
Ring Down/Hot Line/Off-Hook Preference 2-231 Chapter 2 - Features and Operation Off-Hook Preference Programming (Via a Station) If your phone is programmed for Off-Hook Preference and you were given the ability to enable or change the prime flexible button: 1. Dial [691] on the dial pad. 2. Dial the desired button number. Refer to the following chart.
PAGE 262
2-232 Save Number Redial (SNR) Chapter 2 - Features and Operation Save Number Redial (SNR) Description Any number dialed on an outside line can be saved permanently and used at any time. This number is saved until a new number is stored. Operation To save the last number dialed: 1. After placing an outside call, keep handset off-hook. 2. Press the SPEED button twice. To dial a number that was saved (using the steps above): 1. Press the SPEED button. 2. Dial the [✳] button.
PAGE 263
Single Line Telephone 2-233 Chapter 2 - Features and Operation Single Line Telephone Compatibility Description The XTS supports industry standard 2500-type (DTMF) single line telephone (SLT) instruments. When the Single Line Interface Board (SLIB) is installed in the XTS, a maximum of 240 single telephones can be supported. SLT DTMF Receiver Timer Description Single line telephones require the use of a DTMF receiver when going off-hook and dialing.
PAGE 264
2-234 Single Line Telephone Chapter 2 - Features and Operation Programming Steps 1. Press the SLT HOOK FLASH TIMER flexible button (FLASH 01, Button #14). The following message displays: H OOK S WI TCH TIME 10 05-20 2. Enter a valid number on the dial pad that corresponds to 0.5-2.0 seconds in 1/10 second increments. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … SLT Hook Flash Timer is set at 10 (one second).
PAGE 265
Software Identification (MPB) 2-235 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … SLT Hook Flash Bounce Timer is set to 0.30 seconds. Software Identification (MPB) Description When a station dials feature code [610] on a display telephone, the system expects the next digits dialed to be a software identification code. This code is used to upgrade to a new version of software, e.g.
PAGE 266
2-236 Speakerphone Chapter 2 - Features and Operation Speakerphone Both Enhanced and Executive Digital Telephones are equipped with a speakerphone. Speakerphone Options Description The speakerphone can be programmed to work in one of three ways: Normal speakerphone operation. Disabled for outgoing and incoming CO calls, but handsfree on intercom allowed. Headset operation allowed. Programming Steps 1. Press FLASH and dial [50].
PAGE 267
Speakerphone 2-237 Chapter 2 - Features and Operation 6. Enter a valid number (0-4) on the dial pad to identify the speakerphone operation. [0]= Works as normal speakerphone. Full speakerphone capabilities on CO lines and Intercom. [1] = Speakerphone enabled for intercom calls only. Speakerphone capabilities disabled for outgoing CO line calls (monitoring and on-hook dialing are still permitted). [2] = Permits toggling of speakerphone and headset operation via the [634] Headset code.
PAGE 268
2-238 Speed Dial Chapter 2 - Features and Operation Speed Dial Station Speed Dial Numbers Description A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000 to 9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and no-display characters. A pause is automatically inserted after a flash. There are 3000 speed locations in XTS systems for dividing among all telephones. Operation To use speed dial: 1.
PAGE 269
Speed Dial 2-239 Chapter 2 - Features and Operation To erase an existing speed bin: 1. Press the SPEED button twice. 2. Dial the speed bin location. 3. Press the SPEED button again. A confirmation tone sounds. SINGLE LINE TELEPHONE To use speed dial: 1. 2. 3. 4. Lift handset. Dial [668] on the dial pad. Dial desired station or system speed bin number (9000-9999). Replace the handset to end the call. To store speed dial numbers: 1. 2. 3. 4. 5. Lift handset. Dial [661] on the dial pad.
PAGE 270
2-240 Speed Dial Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: XXX - XXX PAGE A ENTER B UT TON NUMBER XXX-XXX = Station Range 4. Press the SPEED flexible button (FLASH 50, Page A, Button #6). The following message displays: SYSTEM SPEED ENABLED 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
PAGE 271
Speed Dial 2-241 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. 4. Press button #21. The display updates to reflect current programming for Page C. XXX-XXX PAGE C ENTER BUT TON NUMBER XXX-XXX = Station Range 5. Press the SPEED DIAL ACCESS button (FLASH 50, Page C, Button #6). The following message displays: SYS S PEED BIN ###-### 100-999 6. Enter a range of speed bins to be allowed (100-999).
PAGE 272
2-242 Speed Dial Chapter 2 - Features and Operation Print System Speed Numbers Description The System Speed Numbers command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. SYSTEM SPEED NUMBERS 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 ...
PAGE 273
Station Attributes 2-243 Chapter 2 - Features and Operation Station Attributes Initialize Station Attributes Description The Station Parameters may be initialized setting all data fields to their original, default values. The following data fields are returned to their default value upon initializing the Station Attributes.
PAGE 274
2-244 Station Attributes Chapter 2 - Features and Operation Table 2-20: Station Attribute Defaults Program Code Flexible Button FLASH 50 1 Station Identification 2 Station Day Class of Service (COS) COS 1 3 Station Night Class of Service (COS) COS 1 4 Speakerphone/Headset Programming 5 Pick-Up Group(s) Programming Group 1 6 Paging Zone(s) Programming Zone 1 8 Line Group Access - Station Group 1 9 LCR Class of Service (COS) 0 (Unrestricted Access) 10 Off-Hook Preference Programmi
PAGE 275
Station Attributes 2-245 Chapter 2 - Features and Operation Print Station Attributes Description The Print Station Attributes command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 276
2-246 Station Identification Chapter 2 - Features and Operation Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 85, Button #3). The following message displays: PRINT S TATIONS PRESS HOLD 2. To print data for: All stations, press the HOLD button. A specified Station Range, enter six digits to specify the Station range (three digits for the first station and three digits for the last station in the range): One station, enter that station twice: [101101] 3.
PAGE 277
Station Identification 2-247 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. 4. Press button #20. The display updates to reflect current programming for Page B. XXX - XXX PAG E B ENTER B UT TO N NUMBER XXX-XXX = Station Range 5. Press the STATION ID flexible button (FLASH 50, Page B, Button #1). STATION ID K E YS E T - SP 24BTN 0-8 6.
PAGE 278
2-248 Station Message Detail Recording Chapter 2 - Features and Operation Programming Steps 1. Press the STATION ID LOCK flexible button (FLASH 06, Button #8). The following message displays: S TATI O N LO C K DISABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Station ID Lock feature is disabled.
PAGE 279
Station Message Detail Recording 2-249 Chapter 2 - Features and Operation 80 character format - Outbound Call to a Dialed Number: 1 2 3 4 5 6 7 8 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) STA CO TOTAL START DATE DIALED 1100 001 00:00:38 13:57 01/15/01 O2956006 80 character format - Outbound Call to an Extension: 1 2 3 4 5 6 7 8 1234567890123456789012345678901234567890123456789012345
PAGE 280
2-250 Station Message Detail Recording Chapter 2 - Features and Operation The XTS system can provide SMDR output to the optional RS-232C connectors on the MISB. When SMDR is desired, the following system-wide parameters determine how SMDR information is reported. ENABLE / DISABLE ✺ 1 CALL TYPE PRINT FORMAT Q ✺ 2 W ✺ 3 E ✺ 4 R T ✺ 6 Y ✺ 7 U ✺ 8 I PORT ✺ 5 Programming Steps 1. Press FLASH and dial [21]. The following message displays: SDR TPE PNT BAUD PORT NO LD 80 19.2K 1 2.
PAGE 281
Station Message Detail Recording 2-251 Chapter 2 - Features and Operation Long Distance / All Calls Description The system can be set to record all outgoing calls or only outgoing long distance calls. Long Distance calls are defined as beginning with a 1 or 0, or containing eight or more digits. Incoming calls are only recorded if TYPE is set for all calls. Programming Steps 1. Press the CALL TYPE flexible button (FLASH 21, Button #2) to determine the type of calls to record.
PAGE 282
2-252 Station Message Detail Recording Chapter 2 - Features and Operation SMDR Port Assignments Description PORT #1-- RS-232C port labeled SCMI on the MPB PORT #3 -- Refers to the RS-232C connector on the optional SIU. PORT #4 -- Refers to the RS-232C connector on the optional SIU. PORT #5 -- Refers to the UART on the MPB2. Programming Steps 1. Press the PORT flexible button (FLASH 21, Button #5) to determine which port to use for SMDR information. 2.
PAGE 283
Station Relocation 2-253 Chapter 2 - Features and Operation Station Relocation Description The Station Relocation Feature lets a user unplug their station and plug it into another location. Dialing a code followed by the old station number brings all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. Operation 1. A station can be relocated by unplugging it, then plugging it into a new location. 2. Dial [636] on the dial pad.
PAGE 284
2-254 System Parameters Chapter 2 - Features and Operation System Parameters Initialize System Parameters Description System Parameters may be initialized to set all data fields to their original default values. The following data fields are returned to their default values upon initializing the System Parameters.
PAGE 285
System Parameters 2-255 Chapter 2 - Features and Operation Table 2-21: System Parameter Defaults Program Code Flexible Button Features FLASH 05 Default Value (after initialization) SYSTEM FEATURES 1 1 Attendant Override 2 Hold Preference 3 External Night Ring Disabled 4 Executive Override Warning Tone Enabled 5 Page Warning Tone Enabled 6 Background Music Enabled 7 Least Cost Routing (LCR) Disabled 8 Account Codes - Forced Disabled 9 Group Listening Disabled 10 Idle Speaker
PAGE 286
2-256 System Parameters Chapter 2 - Features and Operation Table 2-21: System Parameter Defaults Program Code Flexible Button Features FLASH 07 Default Value (after initialization) FLASH RATES 1 Incoming CO Line Ringing Red 480 ipm flutter 2 Incoming Intercom Ringing Red 120 ipm flutter 3 Call Forward Button Red Steady On 4 Message Wait/VM Button Red Steady On 5 Message CallBack – DSS/BLF 6 Do Not Disturb – DSS/BLF Red 60 ipm Dbl Wink 7 Auto CallBack – DSS/BLF Red 120 ipm flash 8
PAGE 287
System Parameters 2-257 Chapter 2 - Features and Operation Table 2-21: System Parameter Defaults Program Code Flexible Button Features Default Value (after initialization) 2 Station Range (FROM) 1000 3 Station Range (TO) 8999 4 IP Address None 5 Ext BLF Cards 1-9 None 6 Check Status 0-1 Disabled FLASH 20 1 DISA Access Code 100 2 Database Admin Password 3226 FLASH 21 1 SMDR Enable/Disable 2 Long Distance/Local Assignment 3 Character Print Assignment 5 SMDR Port Assignments
PAGE 288
2-258 System Parameters Chapter 2 - Features and Operation Print System Parameters Description The currently stored customer database can be printed or uploaded into a file. This command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 289
System Parameters 2-259 Chapter 2 - Features and Operation MUSIC CHANNEL[3..
PAGE 290
2-260 System Reset Chapter 2 - Features and Operation Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 85, Button #1). The following message displays: P R I N T S YS PAR A M PRESS HOLD 2. To print the System Parameters database, press the HOLD button. The following message displays: P R I N T S YS PAR A M When the system finishes sending the information to the printer, a confirmation tone sounds.
PAGE 291
T-1 Trunking 2-261 Chapter 2 - Features and Operation T-1 Signaling Type Description The T-1 trunk card provides the XTS Digital Systems with the ability to connect to digital T-1 trunk circuits. The T-1 trunk card supports either the standard D4 framing format with Alternate Mark Inversion (AMI) or Extended Superframe (ESF-B8ZS) format coding. The system can support TIE, loop start, ground start, and DID signaling per channel. The T-1 trunk card fits into one card slot.
PAGE 292
2-262 T-1 Trunking Chapter 2 - Features and Operation 6. Enter a valid number (0-7) on the dial pad that corresponds to one of the following types: Table 2-22: T-1 Signaling Options Signaling Option [0] = None Description None is used for fractional T-1 spans. All unused channels in a fractional T-1 span should be marked as None. [1] = Data (future) [2] = Loop Start Disconnect supervision is not supported for Loop Start emulation of T-1 circuits.
PAGE 293
T-1 Trunking 2-263 Chapter 2 - Features and Operation 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … T-1 Ringback option is enabled. T-1 Dial Tone Option Description An option has been added to support T-1 channels which do not supply dial tone. Some carriers require the system to generate dial tone to its users, while other carriers do not. Programming Steps 1.
PAGE 294
2-264 T-1 Trunking Chapter 2 - Features and Operation 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, ALL CO lines are selected. 3. Press Button #21 to select Page C. The display updates. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAG E C ENTER B UT TO N NUMBER XXX-XXX = CO Line Range 4.
PAGE 295
T-1 Trunking 2-265 Chapter 2 - Features and Operation 3. Press the HOLD button to save the entry. A confirmation tone sounds and the display updates. DEFAULT … T-1 Collect Timer is set for 150ms. T-1 Incoming Signaling Description The T-1 Incoming Signaling option allows the installer to determine the type of incoming signaling to be used by all T-1 trunks in the system. Programming Steps There are two types of T-1 Signaling available for T-1 Trunks. To change the type of signaling: 1.
PAGE 296
2-266 T-1/ISDN Alarm Programming Chapter 2 - Features and Operation 3. Press the HOLD button to save the entry. A confirmation tone sounds and the display updates. DEFAULT … T-1 Framing type is set for D4SF-AMI. Conditions » The T-1 board must have firmware Version 1.0G or higher. T-1/ISDN Alarm Programming Description The T-1 Trunk card and the system software provide tools to help detect and isolate problems which may occur with the T-1 circuit.
PAGE 297
T-1/ISDN Alarm Programming 2-267 Chapter 2 - Features and Operation Once the desired alarm is selected, the following conditions can be programmed: Button #12 = Clears the alarm Button #13 = Minor threshold setting Button #14 = Major threshold setting Button #15 = Time period for Minor/Major alarms Button #16 = Sends LCD message of Major alarms to first Attendant Station Enable/Disable (Carrier Loss Alarm) Description A Receive Carrier Loss (RCL) condition is declared when no bits have been received by t
PAGE 298
2-268 T-1/ISDN Alarm Programming Chapter 2 - Features and Operation Programming Steps 1. Press the BLUE ALARM flexible button (FLASH 47, Button #2). Button #2 and Button #11 LEDs are lit steady. The following message displays: BLUE ALARM ENABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button to save the entry. A confirmation tone sounds and the display updates. 4.
PAGE 299
T-1/ISDN Alarm Programming 2-269 Chapter 2 - Features and Operation Red Alarm Description The Red Alarm is declared by the T-1 Trunk card when a loss of signal is detected, or an Alarm Indication Signal is received. A Red Alarm can be caused by a loss of carrier signal, a receive out of frame sync condition, or an alarm indication signal. Programming Steps 1. Press the RED ALARM flexible button (FLASH 47, Button #4). Button #4 and Button #11 LEDs are lit steady.
PAGE 300
2-270 T-1/ISDN Alarm Programming Chapter 2 - Features and Operation Frame Slip Alarm Description When a Frame Slip or change in frame alignment is detected, the T-1 Trunk card freezes all incoming signaling states and realigns the receive buffer. If all alarm conditions are clear, signaling states are released and normal operation resumes. Programming Steps 1. Press FRAME SLIP flexible button (FLASH 47, Button #6). Button #6 and Button #11 LEDs are lit steady.
PAGE 301
T-1/ISDN Alarm Programming 2-271 Chapter 2 - Features and Operation Clear Alarm Description The Clear Alarm option allows the alarm condition reported to the Attendant Display to be cleared. Programming Steps 1. Press the CLEAR ALARM flexible button (FLASH 47, Button #12). Button #12 LED is lit steady. The following message displays: DATA ERRORS CLEAR ALARM PRESS HOLD 2. Press the HOLD button to clear the alarm. A confirmation tone sounds.
PAGE 302
2-272 T-1/ISDN Alarm Programming Chapter 2 - Features and Operation Major Alarm Description If the error counter for an Alarm Code reaches the number programmed as a Major Alarm within the time (in minutes) entered in the Time Period, the system reports a Major Alarm condition. The Major Alarm threshold setting is variable from 00 to 99 minutes. Programming Steps 1. Press the MAJOR ALARM flexible button (FLASH 47, Button #14). Button #14 LED is lit steady.
PAGE 303
Text Messaging (Silent Response) 2-273 Chapter 2 - Features and Operation Attendant Display - T-1 Alarms Description The Attendant Display option determines whether the first Attendant station should be notified of any T-1 alarm conditions when they occur. Programming Steps 1. Press the ATENDANT DISPLAY flexible button (FLASH 47, Button #16). Button #16 LED is lit steady. The following message displays: DATA ERRORS AT T D ISPLAY ENABLED 0-1 2. Enter a valid number (0 or 1) on the dial pad.
PAGE 304
2-274 Text Messaging (Silent Response) Chapter 2 - Features and Operation Operation While receiving a Camp On, or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX].
PAGE 305
Toll Restriction 2-275 Chapter 2 - Features and Operation » When silent messaging is used to respond to a call, the existing call of the called station is not disconnected while the messages are sent to the calling station. » » The calling station must remain off-hook to receive silent messages. » Each message may be programmed onto a flexible button, including a flexible button on a DSS/BLF console. If the receiving station responds with a text message, the text message displays on the LCD.
PAGE 306
2-276 Toll Restriction Chapter 2 - Features and Operation The Station COS interacts with CO Line COS assignments to provide several different types of dialing privileges.
PAGE 307
Toll Restriction 2-277 Chapter 2 - Features and Operation Table 2-24: Allow / Deny Table Conditions and Results Rules Allow Table Deny Table Allow Rule 1 Rule 2 No Entries No Entries All calls are allowed. Entries No Entries If a match is found, the call is allowed. Deny If a match is not found, the call is denied. Rule 3 No Entries Entries If a match is found, the call is denied. If a match is not found, the call is allowed.
PAGE 308
2-278 Toll Restriction Chapter 2 - Features and Operation Entering Toll Table Description All toll tables have been conveniently placed under one program code to allow entry of all toll restriction data.
PAGE 309
Toll Restriction 2-279 Chapter 2 - Features and Operation 3. To program Special Tables 1-3, it is necessary to associate an area code to the table. This is done by pressing the appropriate AREA CODE TABLE button and assign the area code. Special Table 4 is reserved for the home area code and does not require an area code entry. 4. To display entries in any of the tables, press the DISPLAY TABLES button (FLASH 70, Button #12). Entries in the Allow/Deny tables display two at a time.
PAGE 310
2-280 Toll Restriction Chapter 2 - Features and Operation The entry into the Allow Table would be entered as follows: Leading Digit [1]: Enter [BB] [1] [XXX] [DDD] [S] -orNon-Leading [1]: Enter [BB] [XXX] [DDD] [S] BB = Bin Number (Bins 17-19) XXX = Area Code (must match AREA-X entry) DDD = Do Not Care digit (three entries, DND button) [S] = Search Special Table Command (TRANS button) For an entry that references the Home Area Code table (Special Table 4) the entry may also be entered to expect or not e
PAGE 311
Toll Restriction 2-281 Chapter 2 - Features and Operation 4. Press the HOLD button to save the entry. A confirmation tone sounds and the display now updates. 5. When all entries for one table are complete, press the flexible button for the next table. To erase a bin number: 1. Enter a valid bin number. 2. Press the HOLD button. Deny Table Description Each Deny Table contains ten bin numbers. Each bin number may be up to eight-digits including {Do Not Care} digits.
PAGE 312
2-282 Toll Restriction Chapter 2 - Features and Operation Special Table Description The Special Tables provide greater flexibility in designing a toll plan for a particular site. Each Special Table allows entry of up to 800 office codes (200–999). Three of these tables must be assigned an area code by which they are referenced. The fourth table is reserved for the home area code and requires no area code entry. The Special Tables are referenced through entries in the allow tables.
PAGE 313
Toll Restriction 2-283 Chapter 2 - Features and Operation To enter office codes in a special table: 1. Press the SPECIAL TABLE (#1 to #4) flexible button (FLASH 70, Buttons #5 to #8) that corresponds to the area code programmed above. The following message displays: SPECIAL TABLE 1 AC XXX XXX = Area Code 2. Enter the office codes that are to be allowed or removed as follows: XXX [1] = Allow Code XXX [0] = Remove Code from the list (XXX = An office code from 200 to 999) 3.
PAGE 314
2-284 Toll Restriction Chapter 2 - Features and Operation To view entries in a special table: Six 3-digit codes allowed display in ascending order starting with the lowest entry. Press the DISPLAY TABLES button again, the next 6 entries display. This continues until all codes are displayed.
PAGE 315
Toll Restriction 2-285 Chapter 2 - Features and Operation Print Exception Tables Description The Print Exception Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 316
2-286 Toll Restriction Chapter 2 - Features and Operation Programming Steps 1. Press the EXCEPT TABLES flexible button (FLASH 85, Button #5). The following message displays: PRINT E X TABLES PRESS HOLD 2. To print the Except Tables, press the HOLD button. The following message displays: PRINTING EX TABLES When the system finishes sending the requested information to the printer, a confirmation tone sounds.
PAGE 317
Uniform Call Distribution 2-287 Chapter 2 - Features and Operation Two (2) options are available to help alleviate this problem: 1. Shorten the SLT receiver timer [FLASH 01] [Button 12]. This frees up DTMF receivers faster, but may not provide the desired toll restriction for SLT stations. 2. Enable LCR and force LCR on SLT stations. When the LCR database is set up, the 3-digit table allows entry of the number of digits to expect.
PAGE 318
2-288 Universal Day/Night Answer Chapter 2 - Features and Operation Universal Day Answer (UDA) Description UDA-assigned CO lines can signal over external page port(s). External Day ringing is programmed on a system-wide basis in administrative programming. Stations that do not have access to a line during the day can answer that line while the System is in the day mode by dialing a UDA code [#5]. To use this feature, a LOOP button or an appearance of the trunk must be present on the station.
PAGE 319
Universal Day/Night Answer 2-289 Chapter 2 - Features and Operation » If External Day ring is disabled, or the system is not in the day mode, external page ringing is disabled. » Ringing CO lines not assigned CO line group access for a particular SLT may be answered in a UDA service. Dialing privileges are unavailable on CO lines to which an SLT does not have access. CO lines without UDA status may not be answered or accessed via UDA procedures.
PAGE 320
2-290 Voice Mail Chapter 2 - Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled UNA ENABLED 0-1 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … UNA is enabled. Voice Mail Description Up to 8 Voice Mail groups can be configured in the XTS system. Each group can contain up to 24 Voice Mail designated ports, each of which interfaces with a port on an SLT card (or DIDB if using a Digital Voice Mail).
PAGE 321
Voice Mail 2-291 Chapter 2 - Features and Operation Programming Steps 1. Press FLASH and dial [65]. The following message displays.
PAGE 322
2-292 Voice Mail Chapter 2 - Features and Operation Leave Mail Index Entry Description The Leave Mail Index specifies the outpulsing Table where the in-band digits required to connect a caller, forwarded into voice mail, to the called stations mail box are stored. Programming Steps 1. Press the LEAVE flexible button (FLASH 65, Button #10). 2. Enter a valid Leave Mail Index number on the dial pad: First Digit = Standard Leave Table number (0-7).
PAGE 323
Voice Mail 2-293 Chapter 2 - Features and Operation Station Assignments Description Up to twenty-four (24) extension numbers may be programmed into a voice mail group. A flexible button may be programmed with a voice mail group pilot number (440-447). This button then acts as a DSS for that voice mail group when pressed and also serves as the message waiting indication for that VM group. Programming Steps 1. Press the STATION ASSIGN flexible button (FLASH 65, Button #12). 2.
PAGE 324
2-294 Voice Mail Chapter 2 - Features and Operation VM Transfer with ID Digits Description The Voice Mail Index feature provides an Attendant or station user a way to transfer a caller directly into a voice mail box. Station identification digits can be entered by the transferring party. Using this feature, a caller can be transferred to a voice mail box when: A station user on the system is not forwarded to VM, or The destination voice mail box owner is not a station user.
PAGE 325
Voice Mail 2-295 Chapter 2 - Features and Operation VM Tone Mode Calling Option Description Voice Mails Systems and/or Automated Attendants can utilize the Calling Station Tone Mode option. This is useful when using supervised transfer or call screening options on voice mail or Auto Attendant(s) requiring ring back tone for proper call handling. The VM Tone Mode Calling feature lets the Voice Mail system override a called station’s H or P intercom settings.
PAGE 326
2-296 Voice Mail Chapter 2 - Features and Operation 5. Press the VOICEMAIL ID flexible button (FLASH 50, Page B, Button #13). The following message displays: VO IC EMA IL ID 0100 0000-9999 6. Enter a VM ID number which corresponds to 0000 to 9999. 7. Press HOLD to update the table. A confirmation tone sounds and the display updates. DEFAULT… Station Numbers are assigned as VMID Digits.
PAGE 327
Voice Mail 2-297 Chapter 2 - Features and Operation Programming Steps 1. Press the MSG WAIT/VM BTN flexible button (FLASH 07, Button #4). The following message displays: MS G WAI T / V M BTN R E D S T E A DY ON 00-28 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-13 on page 2-137.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
PAGE 328
2-298 Voice Mail Chapter 2 - Features and Operation Voice Mail Group Button Operation To program a VM GROUP button: 1. 2. 3. 4. Press SPEED twice. Press the desired flexible button to be programmed. Dial a 3-digit VM Group number (440-447 = voice mail groups 1-8) Dial the VMID number. Initialize Voice Mail Group Parameters Description VM Group Parameters may be initialized, setting all data fields to their original default values.
PAGE 329
Voice Mail 2-299 Chapter 2 - Features and Operation 2. Press the HOLD button. A confirmation tone sounds. Print Voice Mail Group Parameters Description The Print Voice Mail Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 330
2-300 Voice Mail In-Band Features Chapter 2 - Features and Operation Programming Steps 1. Press the VOICE MAIL GROUP flexible button (FLASH 85, Button #13). The following message displays: PRINT V M GROUP PRESS HOLD 2. To print data for Voice Mail Group Parameters, press the HOLD button. The following message displays: PRINTING VM GROUP When the system finishes sending the requested information to the printer, a confirmation tone sounds.
PAGE 331
Voice Mail In-Band Features 2-301 Chapter 2 - Features and Operation Programming Steps Press FLASH and dial [67]. The following message displays: VM FEATURES ENTER BUT TON NUMBER Voice Mail In-Band Digits Description The Voice Mail In-Band Digits feature enables and disables station in-band signaling. Incoming CO callers can be Station Call Forwarded into voice mail only when the ringing CO line is programmed to ring at one station.
PAGE 332
2-302 Voice Mail In-Band Features Chapter 2 - Features and Operation 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … VM Transfer/Forward feature is enabled. Voice Mail Broker Description The Voice Mail Broker Calls feature modifies the operation of voice mail ports when disabled. Broker operation is unavailable when using supervised transfers to stations.
PAGE 333
Voice Mail In-Band Features 2-303 Chapter 2 - Features and Operation Remote Voice Mail Programming Description This feature is used to specify the pilot hunt number of the centralized voice mail system in a networking system. Refer to “Remote Voice Mail Programming” on page C-26. Voice Mail Modem Access Description You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. Programming Steps To enable or disable the VM port: 1.
PAGE 334
2-304 Voice Mail One-Touch Recording Chapter 2 - Features and Operation Conditions » The use of this feature requires the use of a straight-thru modem cable connected from the voice mail system to one of three ports on the XTS system. Use either port 5 on the MPB2 or ports 3 or 4 on the optional SIU.
PAGE 335
Voice Mail One-Touch Recording 2-305 Chapter 2 - Features and Operation Conditions » If the user hangs up without terminating the record function, the system performs the exit procedure as described in step 3 above. » If the user presses the TRANS, CAMP ON, MSG, or FWD buttons during recording, pressing the button is ignored. » » During the recording setup, pressing the CONF button is ignored.
PAGE 336
2-306 Voice Mail Outpulsing Table Chapter 2 - Features and Operation Programming Steps 1. Press the ONE-TOUCH RCD WARNING TONE flexible button (FLASH 06, Button #10). The following message displays: RECORDING WARN TONE ENABLED 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Recording Warning Tone is enabled.
PAGE 337
Voice Mail Outpulsing Table 2-307 Chapter 2 - Features and Operation Suggested Uses: Build a table (0 for example) for any additional digits other than the station extension number (e.g., Voice Mail Box number) needed for a caller to leave a message in a station’s mailbox (Leave). Build another table (1 for example) for any additional digits needed for a mailbox holder to retrieve a message (Retrieve).
PAGE 338
2-308 Voice Over the Internet Protocol Chapter 2 - Features and Operation Voice Mail Disconnect Table Description A disconnect signal can be programmed into the XTS system to notify the VM system that a call has been abandoned. This is accomplished through in-band signaling. If a CO or Intercom disconnect signal is detected, the XTS system sends a series of DTMF digits programmed in the voice mail disconnect table to the voice mail port. This can be any digit stream up to 12 digits including [✳] and [#].
PAGE 339
Volume Control 2-309 Chapter 2 - Features and Operation Volume Control Operation DIGITAL AND ELECTRONIC TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the Wanderer cordless unit. The volume on 8-button digital telephones is controlled by dialing feature code 638 and then using [#] to increase volume or [✳] to decrease volume.
PAGE 340
2-310 Volume Control Chapter 2 - Features and Operation Using the handset on a CO call ... HA NDS ET CO MMM DD Y Y [#########] HH:MM am Receiving a page announcement ... S PE AKE R PAGE MMM DD Y Y [#########] HH:MM am Receiving an incoming tone ringing Intercom or CO call ... . S PE AKE R R ING MMM DD Y Y [#########] HH:MM am SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone.
PAGE 341
3 Attendant Features and Operation The Attendant and Attendant(s) with DSS/DLS features of the XTS System are listed and described in alphabetical order. Attendant features are in addition to digital station features. The instructions in this chapter are based on the use of a digital display telephone.
PAGE 342
» » » » » » » N O T E S » » » » » » »
PAGE 343
Introduction 3-3 Chapter 3 - Attendant Features and Operation Introduction The instructions in this chapter are based on the use of a digital display telephone. The XTS System provides the following keys, indicators and features: Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker.
PAGE 344
3-4 Attendant Features - Index Chapter 3 - Attendant Features and Operation MUTE button lets you switch the built-in microphone on or off when using the speakerphone, or the handset microphone when using the handset. HOLD button lets you place an outside caller on hold. Outside Calls are announced by a tone signal repeated every 3.2 seconds. The corresponding outside line indicator flashes slowly. Intercom Calls can be tone ringing or voice announce.
PAGE 345
911 Attendant Alert 3-5 Chapter 3 - Attendant Features and Operation 911 Attendant Alert Description The 911 Attendant Alert feature allows Attendants with a 911 flexible button to be alerted of internal stations placing 911 calls. The Attendant can store the sixteen most recent 911 calls. Calling information includes the time/date of the call as well as the station number that placed the call.
PAGE 346
3-6 Attendant CO Line External (Off-Net) Forward Chapter 3 - Attendant Features and Operation Attendant CO Line External (Off-Net) Forward Description The Attendant CO Line External (Off-Net) Forward feature lets the first Attendant station forward incoming CO calls to an off-net location. The Attendant must have a direct appearance of the CO line to be forwarded. Forwarding can be established on a per CO line group basis or on an all CO line groups basis.
PAGE 347
Attendant Custom Message 3-7 Chapter 3 - Attendant Features and Operation Operation Program the ten custom messages at the first Attendant station as follows: 1. Dial the Custom Message program code [694] on the dial pad. The following message displays: ENTER MSG NO MMM DD Y Y HH:MM am 2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected. mmmmmmmmmm... ENTER MSG: 3.
PAGE 348
3-8 Attendant Day/Night/Special Chapter 3 - Attendant Features and Operation Attendant Day/Night/Special Description The system’s Automatic Night Mode Feature can be overridden by the Attendant station. The Attendant station user can press their DND button to place the system into Night Mode. Any designated Attendant can place the system into Night Service.
PAGE 349
Attendant Directory List Programming 3-9 Chapter 3 - Attendant Features and Operation The first entry (000) in the Directory List is shown on the display.
PAGE 350
3-10 Attendant Directory List Programming Chapter 3 - Attendant Features and Operation 7. Press HOLD, then use [✳] or [#] to scroll to next entry. -orHang up to end programming. To clear an entry: 1. Select desired entry. 2. Press TRANS. 3. Press FLASH. 4. Press SPEED. Confirmation tone sounds and entry is erased. The following procedure is used to associate names to the Local Number/Name Translation Table number only. 1.
PAGE 351
Attendant Directory List Programming 3-11 Chapter 3 - Attendant Features and Operation Operation To view the directory list: 1. Dial the Directory List dial code [680] on the dial pad, -orPress the flexible button programmed as a directory dialing button. 2. Press a button on the key pad, once, twice or three times, that represents the letter of the alphabet to begin viewing the list of names (e.g., when 2 is first pressed, it produces names starting with A.
PAGE 352
3-12 Attendant Disable Outgoing CO Line Chapter 3 - Attendant Features and Operation 4. Hang up to complete the transfer. Calls may be transferred to internal stations only. An attempt to transfer a call off-net (via a speed dial bin) results in the call recalling upon going on-hook. Conditions » If the desired party is an intercom station, that station is signaled according to their intercom selector/H-T-P switch (SLT stations tone ring).
PAGE 353
Attendant Setting Time and Date 3-13 Chapter 3 - Attendant Features and Operation Programming Steps 1. Press the ATTN OVERRIDE flexible button (FLASH 05, Button #1). 2. Enter a valid number (0 or 1) that corresponds with the following entries: [0] = Disabled [1] = Enabled AT TENDANT OVERRIDE DISABLED 1-0 3. Press HOLD to save the entry. A confirmation tone sounds. Attendant Override functions ONLY when the Attendant station is assigned a flexible button designated as Attendant Override.
PAGE 354
3-14 Attendant Station Assignment Chapter 3 - Attendant Features and Operation 2. Choose display format by pressing the appropriate button in the flexible button field. The time can be displayed in the standard 12-hour format or the 24-hour format. 3. Dial the time and date in the order shown below (2 digits for each entry, for a total of 10 digits): Year Month Day Hour Minute To program a pm time after selecting the 12-hour format, use 24-hour numbering, e.g., To program a time of 5:00 pm, enter 17:00.
PAGE 355
Attendant Unavailable 3-15 Chapter 3 - Attendant Features and Operation Programming Steps 1. Press FLASH and dial [10]. The following message displays: ATND STA A SSIGNMENT 100, ###, ### 2. Enter a valid station number on the dial pad. Entering [#] three times removes that attendant assignment. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Station 100 is assigned as the first attendant.
PAGE 356
3-16 Attendant Voice Mail Alarm Clear Chapter 3 - Attendant Features and Operation » If all Attendants in the system are unavailable, no Attendants are available for internal/external callers. » » Recalls are directed to all programmed available Attendants. If only one Attendant is programmed in the system, and that Attendant is unavailable, users dialing zero hear an error tone.
PAGE 357
DSS/BLF Console with Map 3-17 Chapter 3 - Attendant Features and Operation Any one of the five MAP configurations may be assigned to the DSS/BLF and any number of maps may be assigned to one station. However, MAPs that have buttons assigned as CO lines cannot be changed, buttons assigned as Stations can be changed by the user. There are five pre-defined MAPs for the DSS/BLF console with default button programming. Refer to Figure 3-2 on page 3-17 through Figure 3-6 on page 3-21.
PAGE 358
3-18 DSS/BLF Console with Map Chapter 3 - Attendant Features and Operation MAP #2 -- By default has the first 48 Stations, 100-147, appear in sequential order. All buttons on Map #2 are flexible and can be changed by the station user. This map can be duplicated on another DSS/DLS Console and assigned to the same station.
PAGE 359
DSS/BLF Console with Map 3-19 Chapter 3 - Attendant Features and Operation Map #3 -- By default is to be used with Map #2 in that it has the remaining stations, 148-195, to provide a full Station mapping. All of the buttons on Map #3 are flexible and can be changed by the user. This map can be duplicated on another DSS/DLS Console and assigned to the same station.
PAGE 360
3-20 DSS/BLF Console with Map Chapter 3 - Attendant Features and Operation MAP #4 -- By default, CO Lines 1-48 appear in sequential order.
PAGE 361
DSS/BLF Console with Map 3-21 Chapter 3 - Attendant Features and Operation Map #5 -- By default, CO Lines 49-96 appear in sequential order. Provides the receiving station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line mapping. CO Line ringing on Maps 1, 4 and 5 is determined by CO Line Ringing Assignments. Figure 3-6: DSS Console Map #5 Transfer Search Description Allows the Attendant to make a series of intercom calls without hanging up the handset.
PAGE 362
3-22 Display Timer Chapter 3 - Attendant Features and Operation Station ID for DSS / BLF Console With Map Description Each system port must be programmed to identify the type of station that operate on that port. Each station type must be identified. When identifying a station as a DSS / DLS console, you must also enter the station number of the key telephone to which the DSS / DLS console is associated. To associate a DSS console with Station 100, the entry would be 1100 [HOLD]. Programming Steps 1.
PAGE 363
ICLID Call Management Tables 3-23 Chapter 3 - Attendant Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Attendant Display Timer is set for 1 second. ICLID Call Management Tables Description Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table. Each have a 100 entry capacity.
PAGE 364
3-24 Recall Chapter 3 - Attendant Features and Operation Unanswered Call Management Table Description An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.
PAGE 365
Release Button 3-25 Chapter 3 - Attendant Features and Operation Attendant Recall Timer Description The Attendant Recall Timer determines the time a recalling call rings at the attendant station(s) before the system releases the line. When a CO Line recalls to the Attendant station and is still unanswered, the system releases the line at the expiration of this timer and automatically places the line to an idle condition. The Attendant Recall Timer setting is variable from 00–60 minutes.
PAGE 366
3-26 Speed Dial - System Storing Chapter 3 - Attendant Features and Operation Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If no Attendant is specified, enter at Station 100. 1. Press SPEED once, then press desired outside line key; or select an outside line automatically by pressing the SPEED button twice. 2. Dial the System Speed bin location (9020-9999). 3. Dial telephone number. 4. Press the SPEED button. 5. Hang up.
PAGE 367
4 Call Distribution - ACD/UCD This chapter covers the topics of Automatic Call Distribution (ACD) and Uniform Call Distribution (UCD).
PAGE 368
» » » » » » » N O T E S » » » » » » »
PAGE 369
Automatic Call Distribution 4-3 Chapter 4 - Call Distribution - ACD/UCD Automatic Call Distribution Description The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified in the following sections. Sixteen (16) Automatic Call Distribution (ACD) groups can be programmed, each containing up to 252 station numbers. Each group is assigned a pilot number.
PAGE 370
4-4 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Conditions » » Up to five (5) messages can be left at any supervisor station. » » A flexible button must be programmed for this feature. The supervisor can cancel a Help request signal by pressing their flashing HELP button. A call is placed to the agent requesting Help. If the agent is on a call, the supervisor can press the BARGE-IN button to monitor the call or give assistance.
PAGE 371
Automatic Call Distribution 4-5 Chapter 4 - Call Distribution - ACD/UCD There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display. The first method requires pressing one preprogrammed flexible button, or dialing the feature code, followed by entering the ACD group number that you desire to monitor.
PAGE 372
4-6 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD ACD/UCD Available/Unavailable Description If you are an ACD agent, you may place your station in the Available mode to receive ACD calls, or you may place your station in the Unavailable mode to block ACD calls from ringing your station. The ACD Available/Unavailable DSS/BLF flash rate is the rate at which a DSS appearance for a station in ACD Unavailable mode flashes.
PAGE 373
Automatic Call Distribution 4-7 Chapter 4 - Call Distribution - ACD/UCD ACD Call Factor Description The Call Factor feature is used exclusively with the digital voice mail to provide the average call duration to the caller. This feature can be activated from administration or the ACD supervisor can use a flexible button [580]+[550-565]+ [FFF] (FFF=Call Factor) to enter the factor (average call duration).
PAGE 374
4-8 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD » » The qualify code must be entered during CO talk state. The CALL QUALIFIER button is programmed using a flexible code [570]+[###] or the flexible code and the last three digits of a speed bin number [570]+[YYY]. The speed bin number can also have the Call Qualifier code.
PAGE 375
Automatic Call Distribution 4-9 Chapter 4 - Call Distribution - ACD/UCD ACD Overflow Station Assignment Description When an overflow station is assigned, callers that remain in queue for a specified amount of time are routed to the assigned overflow station. The overflow station may not be one of the ACD group stations. Only CO calls transferred to a ACD group overflow to the overflow station when RAN tables are assigned. Programming Steps To assign an ACD Overflow Station: 1. 2. 3. 4. 5.
PAGE 376
4-10 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD To place a station in Unavailable Mode: Dial [578] on the dial pad, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from receiving ACD calls. Agent Login/Logout Description The Agent Login/Logout feature lets an Agent log into a Primary and Secondary ACD group to receive calls. An Agent must first login to be placed into an active ACD state.
PAGE 377
Automatic Call Distribution 4-11 Chapter 4 - Call Distribution - ACD/UCD To log out of an ACD Secondary Group: Dial LOGOUT CODE [581] on the dial pad, -orPress a preprogrammed LOGOUT flexible button. The LOGIN flexible button LED extinguishes. Conditions » If a member is assigned to a specific ACD group and uses the login-logout codes to enter and exit an ACD group, other than their assigned group, the database is changed to reflect the different group.
PAGE 378
4-12 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Alternate ACD Group Assignments Description An Alternate ACD Group can be programmed so that if no station in a group is available, the alternate group is checked for an available station. This provides a way to chain or link ACD groups together. Programming Steps To make an Alternate ACD Group: 1. 2. 3. 4. Press FLASH and dial [60]. Enter the group number (550-565) on the dial pad. Press HOLD.
PAGE 379
Automatic Call Distribution 4-13 Chapter 4 - Call Distribution - ACD/UCD Calls in Queue Threshold Description The ACD calls in queue (CIQ) threshold feature determines how many calls appear in queue before the LED flashes at 240 ipm flutter. When the number of calls in queue falls below the CIQ threshold, the LED extinguishes. Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the group number (550-565) on the dial pad. Press HOLD. A confirmation tone sounds and the display updates.
PAGE 380
4-14 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD 5. Enter the desired name using the dial pad (up to eight characters). Table 4-1: Dial Pad Keys Other Codes 1 = 1# 8 = 8# = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7 = 7# ‘ = 14 & = *4 . = 24 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
PAGE 381
Automatic Call Distribution 4-15 Chapter 4 - Call Distribution - ACD/UCD Guaranteed Message Timer Description The Guaranteed Message Timer setting specifies how long a call rings before it is answered by Guaranteed Message RAN when the Guaranteed Message RAN feature is added to an ACD Group. The Guaranteed Message Timer setting is variable from 000-300 seconds. Programming Steps 1. Press the GUARANTEED MESSAGE TIMER flexible button (FLASH 61, Button #7).
PAGE 382
4-16 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD No-Answer Recall Timer Description If a call routed to a station via ACD is not answered by the ACD Agent/Station before the No-Answer Recall timer expires, the call is returned to ACD Queue with the highest priority. The station that failed to answer the ringing ACD call is also placed into an out-of-service (OOS) state. The ACD No-Answer Timer setting is variable from 000–300 seconds. Programming Steps 1.
PAGE 383
Automatic Call Distribution 4-17 Chapter 4 - Call Distribution - ACD/UCD DEFAULT … ACD No-Answer Retry Timer is set for 300 seconds. Conditions » If your phone is taken out of service three times consecutively, the agent must manually put themselves back into an available status. (Refer to “ACD/UCD Available/Unavailable” on page 4-6.) Overflow Station Forwarding Description An overflow station may be assigned to route callers in queue to a designated station after a specified time.
PAGE 384
4-18 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD To remove Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button, or dial code [640]. A confirmation tone sounds and the FWD LED extinguishes. SINGLE LINE TELEPHONE SLTs do not have a FWD button and must dial code [640] to use this feature. Conditions » An overflow station may be assigned to route callers in queue to a designated station after a specified time.
PAGE 385
Automatic Call Distribution 4-19 Chapter 4 - Call Distribution - ACD/UCD PC/ACD Baud Rate Display Description The XTS can provide PC/ACD Reporting output to the standard RS232C I/O ports on the MPB or the optional SIU2 module connector(s). The baud rate is displayed as 150, 300, 600, 1200, 2400, 4800, 9600, or 19.2K baud. Programming Steps The PC/ACD Port Baud Rate is programmed using Flash 15 baud rate assignments (refer to “Baud Rate Assignments” on page 2-16.
PAGE 386
4-20 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD PC/ACD Trace Port Assignment Programming Steps 1. Press the TRACE PORT ASSIGNMENT flexible button (FLASH 63, Button #2) to determine which port to use for the PC/ACD Interface Trace. 2.
PAGE 387
Automatic Call Distribution 4-21 Chapter 4 - Call Distribution - ACD/UCD 6. To delete a station from being a primary agent of the ACD group, use the dial pad as follows: Enter SSS 0 (SSS = station). Press HOLD to save the entry. A confirmation tone sounds and the display updates. 7. To view primary agents in the ACD group, press button #7. (Each depression toggles through seven agents at a time.) Primary Recorded Announcement Description A primary recorded announcement (RAN) may be assigned to the group.
PAGE 388
4-22 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Recorded Announcement Tables Description Determines the type, index (port) number and message length for the eight available Recorded Announcements (RAN). There are eight RAN Tables that can be programmed. The type can be either a CO line port, an SLT port, Digital Voice Mail, or a RAN Hunt Group port. The index number specifies which circuit for the type of interface.
PAGE 389
Automatic Call Distribution 4-23 Chapter 4 - Call Distribution - ACD/UCD Programming Steps If Recorded Announcement (RAN) devices are installed to operate with ACD, these tables must be programmed. 1. Press FLASH and dial [62]. The following message displays: ANNOUNCEMENT TA BLE 1 T YPE # I NDX ### TIME ### The top left button in the flexible button field is lit for programming ACD RAN Announcement Table #1. 2.
PAGE 390
4-24 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD To program a Table for digital voice mail: 1. 2. 3. 4. 5. Press the TABLE X flexible button (1-8). Dial [4] for the Digital Voice Mail function. Dial [44X] (X=0-7) for the Voice Mail Group. Dial a three-digit menu number [000-999]. Dial [0-9]. 0 = No DTMF Detection, No Messages Played. (Default) 1 = DTMF Detection, No Message. 2 = No DTMF, Place In Queue Message. 3 = DTMF Detection, Place In Queue Message.
PAGE 391
Automatic Call Distribution 4-25 Chapter 4 - Call Distribution - ACD/UCD Secondary Agents Description The Secondary Agent Assignment feature allows stations serving as secondary agents to be entered into the ACD group. Agents can login to primary and secondary groups. Primary agents ACD calls from their primary group are presented ahead of ACD calls in their secondary group. Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the group number (550-565) on the dial pad. Press HOLD.
PAGE 392
4-26 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD 5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry. 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Supervisor Calls in Queue Status Display Description The Supervisor Calls in Queue Status Display feature provides a means for an ACD supervisor to view the status of their ACD group.
PAGE 393
Automatic Call Distribution 4-27 Chapter 4 - Call Distribution - ACD/UCD » When a supervisor logs out of the group presently displayed, they must enter a new request for queue status display. Supervisor Login/Logout Description The Supervisor Login/Logout feature provides a means for a supervisor to log into one of the ACD groups and monitor calls. Operation To log in, dial LOGIN CODE [576] on the dial pad, followed by the desired ACD group number (5XX), -orPress a preprogrammed LOGIN flexible button.
PAGE 394
4-28 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Supervisor Monitor with Barge-In Description This feature is available with optional software. The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD Supervisor to monitor an agent’s call in progress and coach sales techniques or customer relations skills. When used, a supervisor may intrude into an agent’s call in a listen-only mode or in a true conference mode.
PAGE 395
Automatic Call Distribution 4-29 Chapter 4 - Call Distribution - ACD/UCD 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Supervisor Monitor with Barge-In feature is disabled. Operation The ACD supervisor can intrude on an agent’s call in the Listen Only mode as follows: 1. Dial the agent’s station number. 2. Upon hearing a busy tone, press the preprogrammed BARGE-IN flexible button.
PAGE 396
4-30 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD The ACD Supervisor Display shows the following information: 5XX: CIQ: XX AGENTS: XX OC : HH:MM:SS 5XX = ACD Group (550-565) CIQ: XX = Calls in queue AGENT(S): XX = Agents logged in OC: hh:mm:ss = Oldest call in hours, minutes and seconds To change the display to a different group: Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group you want to observe, -orPress the preprogrammed flexible button.
PAGE 397
Automatic Call Distribution 4-31 Chapter 4 - Call Distribution - ACD/UCD 5. Enter a valid station number of the desired ACD Supervisor station. ACD5XX XXX SUPER V ISOR STA 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To delete an ACD Supervisor Station: 1. Press [#] three times. 2. Then press the HOLD button. Transferred Recorded Announcement Description The Transferred Recorded Announcement (RAN) is for CO callers who are transferred to an ACD group.
PAGE 398
4-32 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD 4. Press the WRAP-UP TIMER flexible button (FLASH 60, Button #6). The following message displays: AC D5 XX 004 WR AP -UP 000-999 5. Enter a valid number on the dial pad which corresponds to 000-999 seconds (000=disable). 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … ACD Wrap-Up Timer is set for four seconds.
PAGE 399
Automatic Call Distribution 4-33 Chapter 4 - Call Distribution - ACD/UCD 5. Enter a 0 or 1on the dial pad to enable/disable this feature. [0] = Disable feature [1] = Enable feature 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Zap Tone is disabled. Initialize ACD Group Parameters Description ACD Group Parameters may be initialized to set all data fields to their original, default values.
PAGE 400
4-34 Automatic Call Distribution Chapter 4 - Call Distribution - ACD/UCD Programming Steps 1. Press the ACD GROUP flexible button (FLASH 80, Button #11). The following message displays: INITIALIZE ACD PRESS HOLD G ROUP 2. Press the HOLD button. A confirmation tone sounds. Print ACD Group Parameters Description The Print ACD Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database.
PAGE 401
Uniform Call Distribution 4-35 Chapter 4 - Call Distribution - ACD/UCD Uniform Call Distribution Description Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight station numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung. Calls are routed to the station that has been on-hook for the longest period of time.
PAGE 402
4-36 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Alternate UCD Group Assignments Description An Alternate UCD Group can be programmed so that if no station in a group is available, the alternate group is checked for an available station. This provides a way to chain or link UCD Groups together. Programming Steps To establish an Alternate UCD Group: 1. Press FLASH and dial [60]. The following message displays: UCD AT TRIBUTES SELECT A G ROUP 2. 3. 4. 5.
PAGE 403
Uniform Call Distribution 4-37 Chapter 4 - Call Distribution - ACD/UCD Programming Steps 1. Press the MIT TIMER flexible button (FLASH 61, Button #2). The following message displays: ME SS AG E I NTER VA L 060 000-600 2. Enter a valid number on the dial pad which corresponds to 000-600 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. The UCD Ring and Message Interval Timers only apply when RAN ports are specified.
PAGE 404
4-38 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD No-Answer Retry Timer Description When the No-Answer Recall timer expires, a station that failed to answer the ringing UCD call is placed into an out-of-service (OOS) state. The station that was taken out-of-service (OOS) is placed back in service if the agent hits their available flexible button or dials the available flexible code. The agent is also placed back in service if the No-Answer Retry timer expires.
PAGE 405
Uniform Call Distribution 4-39 Chapter 4 - Call Distribution - ACD/UCD 5. Enter a station number to designate the UCD Group’s Overflow Station. U C D 5 XX XXX O V E R F LO W S TATI O N 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To delete an UCD Overflow Station: 1. Press [#] three times. 2. Then press the HOLD button.
PAGE 406
4-40 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD 4. Dial the destination number where to forward calls (Station, Voice Mail, UCD groups, or Hunt group). Confirmation tone sounds. 5. Replace handset or press ON/OFF button. To remove Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button. A confirmation tone sounds and the FWD LED extinguishes.
PAGE 407
Uniform Call Distribution 4-41 Chapter 4 - Call Distribution - ACD/UCD 2. Enter the group number (550-557) on the dial pad. 3. Press HOLD. 4. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7). The following message displays: UCD5XX PRIMARY AGENTS XXX XXX XXX XXX XXX XXX 5. To add a station as a primary agent of the UCD group, use the dial pad as follows: Enter SSS 1 (SSS = station). Press the HOLD button. 6.
PAGE 408
4-42 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Recorded Announcements Description Recorded announcement (RAN) devices can be assigned to provide up to eight different messages, if all stations in a UCD group are busy. The eight messages are available to all eight UCD groups in different configurations. A RAN table can be the answer port for unanswered incoming calls to a UCD group, while another table can provide the secondary message.
PAGE 409
Uniform Call Distribution 4-43 Chapter 4 - Call Distribution - ACD/UCD DVM software version must be 2.90B or greater to have RAN functionality. No Message Duration for type [4] entries is required. Programming Steps If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables must be programmed. 1. Press FLASH and dial [62].
PAGE 410
4-44 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD To program a Table for digital voice mail: 1. 2. 3. 4. 5. Press the TABLE X flexible button (1-8). Dial [4] for the Digital Voice Mail function. Dial [44X] (X=0-7) for the Voice Mail Group. Dial a three-digit menu number [000-999]. Dial [0-9]. 0 = No DTMF Detection, No Messages Played. (Default) 1 = DTMF Detection, No Message. 2 = No DTMF, Place In Queue Message. 3 = DTMF Detection, Place In Queue Message.
PAGE 411
Uniform Call Distribution 4-45 Chapter 4 - Call Distribution - ACD/UCD Secondary Recorded Announcement Description A Secondary Recorded Announcement (RAN) may be assigned to the group. This announcement can be used for follow-up information after the Primary message. This announcement plays after the Message Interval Timer setting expires. Programming Steps 1. Press FLASH and dial [60]. The following message displays: UCD AT TRIBUTES SELECT A G ROUP 2. Enter the group number (550-557) on the dial pad.
PAGE 412
4-46 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Operation To make a station available: Dial [566] on the dial pad, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive UCD calls. To make a station unavailable: Dial [566] on the dial pad, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from receiving UCD calls. Conditions » If key is programmed, it will flash at 60 ipm double wink.
PAGE 413
Uniform Call Distribution 4-47 Chapter 4 - Call Distribution - ACD/UCD Programming Steps 1. Press the WRAP-UP TIMER flexible button (FLASH 61, Button #4). The following message displays: UC D5 XXA 004 W R A P-UP 000-999 2. Enter a valid number on the dial pad which corresponds to 000-999 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Wrap-Up Timer is set for 4 seconds.
PAGE 414
4-48 Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Print UCD Group Parameters Description The Print UCD Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. Programming Steps 1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message displays: PRINT UCD GROUP PRESS HOLD 2.
PAGE 415
A ICLID / Caller ID This specification provides the functional and implementation definition for the addition of the ICLID feature to the XTS Digital Key Telephone System.
PAGE 416
» » » » » » » N O T E S » » » » » » »
PAGE 417
Introduction A-3 Appendix A - ICLID / Caller ID Introduction Description Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the telephone company. Usually this service provides the number and name (not available in some cases) of the calling party for identification prior to answering the call. Calling party number and name are delivered in between this first and second ring using FSK (Frequency Shift Key) format.
PAGE 418
A-4 Functional Performance Appendix A - ICLID / Caller ID Functional Performance Description The key system operation of the ICLID feature is dependent on the feature first being activated from the central office so that the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing. The features implemented are: Display of calling number/name on initial ring-in of a line on the display keysets.
PAGE 419
Caller ID Name/Number A-5 Appendix A - ICLID / Caller ID Conditions » When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call Timer and the standard call information, they can press the flexible button to toggle between the name/number and normal mode. » A flexible button must be programmed for this feature to operate.
PAGE 420
A-6 Caller ID Name/Number Appendix A - ICLID / Caller ID If the Central Office delivers a Name, it is positioned left justified in the 24-character field on the display. Note that if a number is received which matches a number/name translation, the translated name is used and the name delivered from the Central Office is effectively discarded. If No Name is available from the Central Office or a Translation Table, the delivered number is displayed as the repeated character N (14 characters).
PAGE 421
ICLID Programming A-7 Appendix A - ICLID / Caller ID Local Name Translation Description An administrable table provides a local translation from a received calling number to a name. This table can be administered by the customer from the attendant console location. In cases of conflict between the name delivered from the CO and that in the local translation table, the local translation table shall rule. 200 entries are provided.
PAGE 422
A-8 ICLID Programming Appendix A - ICLID / Caller ID Enable / Disable Description The ICLID (Incoming Calling Line IDentification) feature was added to the XTS system. These features are unavailable unless the Basic ICLID Software package was purchased separately. For this feature to operate properly, it must be activated from the Central Office so the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.
PAGE 423
ICLID Programming A-9 Appendix A - ICLID / Caller ID Port Assignment Programming Steps 1. Press the PORT flexible button (FLASH 56, Button #4) to specify which port to use for ICLID information. 2. Enter a valid number for one of the ICLID Ports: [1] = Port #1 MPB On-Board RS-232C [3] = Port #3 Serial Interface Unit (SIU) [4] = Port #4 Serial Interface Unit (SIU) [5] = Port #5 UART on MPB2 Use Port 3, 4, or 5 for ICLID.
PAGE 424
A-10 ICLID Programming Appendix A - ICLID / Caller ID Ring Delay Timer Description The Ring Delay timer was added to the XTS to accommodate ICLID interface requirements. The Ring Delay timer is started whenever a CO Line detects incoming ringing. When the timer expires, CO line ringing is detected by digital telephones and SLTs.
PAGE 425
ICLID Programming A-11 Appendix A - ICLID / Caller ID Initialize ICLID-DID Tables Description ICLID Table parameters may be initialized, setting all data fields to their original default values.
PAGE 426
A-12 ICLID Programming Appendix A - ICLID / Caller ID Print ICLID - DID Tables Description The Print ICLID-DID Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 427
ICLID Programming A-13 Appendix A - ICLID / Caller ID ICLID NAME BAUD PORT N Y 9600 ICLID TRANSLATION TABLE ----------------------- 1 ENTRY 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 NUMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 428
A-14 ICLID Programming Appendix A - ICLID / Caller ID 13 NONE 106 106A NONE 107 107A NONE 108 108A NONE 109 109A NONE 110 110A 14 15 16 17 18 ... NONE ... 19 130 130A NONE 20 ... NONE ... 21 150 150A NONE ... and so on through 99 ... ... 100 100A 101 101A 170 170A ... ... 102 102A 103 103A 190 190A ... ... 104 104A 105 105A 210 210A ...
PAGE 429
ICLID Programming A-15 Appendix A - ICLID / Caller ID DID TRANSLATION TABLE ENTRY 000 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 028 029 030 031 032 033 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 058 059 060 061 ROUTE 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 1
PAGE 430
A-16 ICLID Programming Appendix A - ICLID / Caller ID 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 17
PAGE 431
ICLID Programming A-17 Appendix A - ICLID / Caller ID 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198
PAGE 432
A-18 ICLID Programming Appendix A - ICLID / Caller ID 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 12
PAGE 433
ICLID Programming A-19 Appendix A - ICLID / Caller ID 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153
PAGE 434
A-20 ICLID Programming Appendix A - ICLID / Caller ID 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 17
PAGE 435
ICLID Programming A-21 Appendix A - ICLID / Caller ID 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 100 101 102 103 104 105
PAGE 436
A-22 ICLID Programming Appendix A - ICLID / Caller ID 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 13
PAGE 437
ICLID Call Management Tables A-23 Appendix A - ICLID / Caller ID ICLID Call Management Tables Description Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table. Each have a 100 entry capacity. Answered Call Management Table Description The Answered ICLID Table feature adds a table that captures the ICLID calls that were answered.
PAGE 438
A-24 ICLID Call Management Tables Appendix A - ICLID / Caller ID Unanswered Call Management Table Description An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station can delete an entry from this table.
PAGE 439
B Least Cost Routing This section describes the Least Cost Routing (LCR) feature and how to program the eight LCR Tables to: monitor the digits dialed at each station and select the best route for the call.
PAGE 440
» » » » » » » N O T E S » » » » » » »
PAGE 441
Introduction B-3 Appendix B - Least Cost Routing Introduction The Least Cost Routing (LCR) feature allows the system to automatically select the least costly route available according to the number dialed, the time of day/day of week, the class of service (COS) assigned to the station/trunk group priority level assigned. When a station user dials an outside number, the LCR feature analyzes the number, then automatically chooses an outside line from the group that is programmed as most economical.
PAGE 442
B-4 Introduction Appendix B - Least Cost Routing LCR Flowchart This diagram illustrates the path of an outgoing call as it relates to the LCR feature when programmed.
PAGE 443
Programming LCR Tables B-5 Appendix B - Least Cost Routing Operation (When LCR is Enabled) To place an Outside Call: 1. Dial [9] on the dial pad, -orPress preprogrammed LCR button. 2. Dial the desired telephone number. 3. Wait for an answer. Lift handset or use the speakerphone to converse. If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line, then hang up. To answer an LCR Queue Call Back: 1.
PAGE 444
B-6 Programming LCR Tables Appendix B - Least Cost Routing Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [75]. The following message displays: LCR TABLES ENTE R B UT TON NUMB ER 2. There are eight tables which can be programmed here for LCR (you must also program LCR Class of Service in Station Programming). Use the procedures listed below to program these LCR tables.
PAGE 445
Programming LCR Tables B-7 Appendix B - Least Cost Routing 6-Digit Office Code Table Description The 6-Digit Office Code Table determines a route for one or a group of individual office codes within an area code. Certain office codes within an area code can be given unique or special routing. If the office code dialed is not found in the 6-digit Office Code Table, the call is then routed according to the route list table as was entered in the 3-digit table.
PAGE 446
B-8 Programming LCR Tables Appendix B - Least Cost Routing Programming Steps 1. Press EXCEPTION TABLES flexible button (FLASH 75, Button #3). The following message displays: EXCEPTION CODE TABLE ENTER ✳ XX RR HOL D ✳ = [0] to remove code from table, [1] to add code to table XX = Exception codes for single digit codes, press MUTE button as 2nd digit. (The [✳] may be entered as the 1st digit only.) RR = Route Table Number 00–15 2. Press the HOLD button to save the entry.
PAGE 447
Programming LCR Tables B-9 Appendix B - Least Cost Routing LCR COS Priority A station should be assigned a class of service for LCR. The LCR COS can be between 0 and 6, with 0 being unrestricted and 6 being the most restrictive. Within the time period route List table, line groups are given an LCR COS Priority assignment between 0 and 6. A station using LCR is able to use only those CO (outside) line groups with a priority assignment of equal or higher value than the station’s LCR Class of Service (e.g.
PAGE 448
B-10 Programming LCR Tables Appendix B - Least Cost Routing To enter data for a different time period route list: 1. Press program FLASH 75, Button #4 and enter all data (RR T GG DD L). 2. Repeat the above to program a new Route Number 00 to 15 or press a flexible button to program other LCR information. 3. To advance to the next entry, use Button #18. 4. To return to a previous entry, use Button #19. When Call Cost feature is enabled in FLASH 05, Button #11, the following message displays.
PAGE 449
Programming LCR Tables B-11 Appendix B - Least Cost Routing 2. Enter the table information as follows: T T = Insert/Delete Table Number 00–19 X = [0] Pre-Delete numbers (first digits dialed in the number), -or[1] Pre-Insert numbers (insert digits in front of number dialed, -or[2] Post-Insert numbers (insert digits behind number dialed). DDD = Digits (up to 16-digits may be deleted from the beginning of the number dialed and up to 40 digits can be inserted (20 pre and 20 post). 3.
PAGE 450
B-12 Programming LCR Tables Appendix B - Least Cost Routing Entries in the Daily Start Time table are used to select the time period to reference in the weekly schedule. Based on the time a call is placed, the daily start time table selects the time period to choose in the weekly schedule. The weekly schedule is then used to determine the time period route list in the Route List Table to use for routing the call for a particular day of the week. Times are entered in the 24-hour format.
PAGE 451
Programming LCR Tables B-13 Appendix B - Least Cost Routing EXAMPLE -- If a call is placed at 5:45 pm on a Monday, then according to the Daily Start Time Table (using default values) the entry for time period two of the weekly schedule is checked. Because it is Monday the entry for time period two on Monday is used and the result is that the Time Period Route List number two (again using default values) is used for all routes.
PAGE 452
B-14 Programming LCR Tables Appendix B - Least Cost Routing LCR Routing for Toll Information Description The LCR Routing for Toll Information feature adds provisions to the LCR call processing which allows common call routing for all toll information calls. 1-(XXX) 555-1212, (XXX) 555-1212, 1-555-1212, and 555-1212 calls are intercepted and sent to a selected route in the Route List Table.
PAGE 453
Programming LCR Tables B-15 Appendix B - Least Cost Routing 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … LCR Call Progress feature is enabled. Default LCR Database Description In an effort to decrease installation and set up time usually associated with LCR, a default LCR database was incorporated. The default LCR database provides basic routing for local and long distance dialing.
PAGE 454
B-16 Programming LCR Tables Appendix B - Least Cost Routing 4. Press the FORCE LCR flexible button (FLASH 50, Page A, Button #11). The following message displays: FOR C E LCR DISABLED 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds. LCR Class of Service (COS) Description Stations can be given a class of service assignment for Least Cost Routing.
PAGE 455
Programming LCR Tables B-17 Appendix B - Least Cost Routing 6. Enter a valid number (0–6) to correspond to the LCR Class of Service desired. 7. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Enable / Disable Least Cost Routing Description To use Least Cost Routing, it must be enabled. Before enabling LCR, refer to the Least Cost Routing programming tables. After the tables are programmed, you may then enable LCR for the system.
PAGE 456
B-18 Programming LCR Tables Appendix B - Least Cost Routing 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Call Cost Display is disabled. Conditions » The user must have LCR enabled to get the Call Cost Display. Initialize LCR Tables Description The LCR Tables may be initialized to set all tables to their original, default values.
PAGE 457
Programming LCR Tables B-19 Appendix B - Least Cost Routing Print LCR Tables Description The Print LCR Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
PAGE 458
B-20 Programming LCR Tables Appendix B - Least Cost Routing LCR Printout EXCEPTION CODE TABLE ---------------------CODE ROUTE NO ---------------------ROUTE LIST TABLE ---------------------RT TIME COST CO GRP INS/DEL GRP 0 1 026 1 0 2 026 1 0 3 026 1 0 4 026 1 0 1 1 000 1 0 2 000 1 0 3 000 1 0 4 000 1 0 2 1 010 1 0 2 010 1 0 3 010 1 0 4 010 1 0 3 1 072 1 0 2 072 1 0 3 072 1 0 4 072 1 0 4 1 171 1 0 2 171 1 0 3 171 1 0 4 171 1 0 5 1 106 1 0 2 106 1 0 3 106 1 0 4 106 1 0 6 1 277 1 0 2 277 1 0 3 277 1 0 4 277
PAGE 459
Programming LCR Tables B-21 Appendix B - Least Cost Routing 3 DIGIT TABLE ---------------------CODE LEADING 1 NON-LEADING 1 RR PP 6 RR PP 6 --------------------------------11 ## ## N 6 ## N 200 0 11 N 1 7 N 201 0 11 N 1 7 N 202 0 11 N 1 7 N 203 0 11 N 1 7 N 204 3 11 N 1 7 N 205 0 11 N 1 7 N 206 0 11 N 1 7 N 207 0 11 N 1 7 N 208 0 11 N 1 7 N 209 0 11 N 1 7 N 210 0 11 N 1 7 N 211 ## ## N 1 7 N 212 0 11 N 1 7 N 213 0 11 N 1 7 N 214 0 11 N 1 7 N 215 0 11 N 1 7 N 216 0 11 N 1 7 N 217 0 11 N 1 7 N 218 0 11 N 1
PAGE 460
B-22 Programming LCR Tables Appendix B - Least Cost Routing 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11
PAGE 461
Programming LCR Tables B-23 Appendix B - Least Cost Routing 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 ## 0 0 3 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11
PAGE 462
B-24 Programming LCR Tables Appendix B - Least Cost Routing 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 0 0 0 0 0 0 0 0 0 0 0 ## 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 ## 11
PAGE 463
Programming LCR Tables B-25 Appendix B - Least Cost Routing 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 1
PAGE 464
B-26 Programming LCR Tables Appendix B - Least Cost Routing 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 4 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11
PAGE 465
C Networking Systems This chapter contains detailed information about how to network two or more XTS systems.
PAGE 466
» » » » » » » N O T E S » » » » » » »
PAGE 467
General Description C-3 Appendix C - Networking Systems General Description Networked telephone switches can be installed in one building or miles apart; however, each call appears as though it is an intercom call. The use of ISDN, specifically Primary Rate Interface (PRI), is used to create a star topology which has a “Hub” as a central point connecting to as many as five “Node” switches. The Hub system is capable of interfacing one centralized voice mail that can easily be accessed by each node system.
PAGE 468
C-4 General Description Appendix C - Networking Systems Standards ISDN Primary Rate Interface (PRI) Board Vodavi has created a proprietary ISDN interface that ties two or more Vodavi telephone systems together using PRI cards. The use of PRI cards allows Vodavi to convert the 24th channel into a “D” channel. That channel passes the call processing information, while leaving 23 channels for voice processing. This PRI must be running error-free prior to attempting any networking of systems.
PAGE 469
Designing a Network C-5 Appendix C - Networking Systems Designing a Network When more than one telephone switch is connected together, it is considered a network in its simplest form. One system is considered the Main or Hub system (NT). The other is the secondary or Node System (TE). There can only be one Hub (NT) and it cannot be attached directly to another Hub (NT). Therefore, a Hub can only be connected to a node (TE).
PAGE 470
C-6 Designing a Network Appendix C - Networking Systems If a match is not found, the system continues checking the next entry of the networking table until a match is found or until it has examined each entry. If a match is not found within any of the entries, an error tone sounds. Each Network has its own “line group”, which is its address. For example, Table C-1 shows that a call to extension 3500 will ring the switch that is connected in line group 2.
PAGE 471
Network Installation C-7 Appendix C - Networking Systems Extension Numbering Valid extension range numbering is between 1000 and 8999. Numbering conflicts must be avoided. For example, if stations 100, 200, and 300 exist, the numbers 1000, 2000, and 3000 are conflicts. This is because the system detects the first three digits as validly assigned. Therefore, the system is not prepared to accept a fourth digit. Feature Code Numbering Feature codes must be unique numbers that pose no conflicts.
PAGE 472
C-8 Network Installation Appendix C - Networking Systems Table 2: TELCO to Node Interconnect Diagram - Pin Connections TELCO RJ45 1--> 2--> 4--> 5--> Node (TE) DB15 Female Pin # <--9 <--1 <-- 11 <--3 1 2 3 4 9 11 15 Pin 1 & 9 RCV Pin 3 & 11 Xmt Pin 2 & 4 Gnd 8 Figure C-2: PRI Connector Table C-3: Straight-Through System Interconnect Diagram - Pin Connections System 1 System 2 DB15 Female Pin # DB15 Female Pin # 1--> <--1 9--> <--9 2 --> <-- 2 3 --> <--3 11--> <-- 11 4 --> <-- 4 Whe
PAGE 473
Network Installation C-9 Appendix C - Networking Systems The following figures use a symbol to represent the clock switch position on a PRI or T1 card. When the top of the symbol is black, it represents the switch in the Up or Enable position. When the bottom of the symbol is black, it represents the switch in the Down or Disable position.
PAGE 474
C-10 Network Installation Appendix C - Networking Systems Node Hub (Clock Source) Node External Clock Setting: Up = Enable Clock Down = Disable Clock Figure C-5: No TELCO Connection Node (Clock Source) TELCO PRI Hub Node External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling.
PAGE 475
Network Installation C-11 Appendix C - Networking Systems Node TELCO PRI Hub (Clock Source) TELCO PRI Node TELCO PRI External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling. Figure C-7: All Systems have TELCO PRI Connection Node TELCO T1 Hub (Clock Source) TELCO T1 Node TELCO T1 External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling.
PAGE 476
C-12 Network Installation Appendix C - Networking Systems Node Hub (Clock Source) TELCO PRI Node External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling. Figure C-9: Two PRIs from TELCO to Nodes Node Hub (Clock Source) TELCO T1 Node External Clock Setting: Up = Enable Clock Down = Disable Clock Note: The horizontal arrow represents Out-to-In Cabling.
PAGE 477
Programming C-13 Appendix C - Networking Systems Programming Programming must be done with a 24-button display telephone or with WinDBA. It is recommended that WinDBA be used for network programming. The following sections describe programming steps that pertain to networking. Each section assumes that you have already entered system programming. The following sections provide a detailed description of programming steps necessary for networking.
PAGE 478
C-14 Programming Appendix C - Networking Systems 7. Press HOLD to save the entry. Only 3-digit codes will be changed to include a leading digit, e.g., 2-digit codes such as group call pickup (#0) are not affected. Networking Tables Programming Description The Networking Table is used to route calls between systems.
PAGE 479
Programming C-15 Appendix C - Networking Systems The system will screen and process calls in the following sequence: If the call matches an extension specified in Flash 52 programming, the call will be connected within the same system. -orIf the call matches an extension associated with Table Number 02, the call will be routed to the appropriate remote device. -orIf the call matches an extension associated with Table Number 03, the caller will receive an error tone.
PAGE 480
C-16 Programming Appendix C - Networking Systems SYSTEM 2 SYSTEM 1 (HUB) SYSTEM 3 Ext 1000 – 1999 Ext 2000 – 2999 Ext 3000 – 3999 PRIB Slot 7 PRIB Slot 2 CO Group 02 CO Group 02 CO Group Extn Range Ext BLF Slot Table Number CO Group Extn Range Ext BLF Slot Actions notify System 1 Table Number Actions notify both System 2 and System 3 Ext BLF Slot CO Group 02 Extn Range CO Group 03 CO Group PRIB Slot 4 Table Number Actions notify System 1 (e.g.
PAGE 481
Programming C-17 Appendix C - Networking Systems 04 04 4000-4999 1 2 4 5 Ext BLF Slot Extn Range 1000-6999 NA 03 00 1000-8999 NA System 5 (Node) Ext 5000 - 5999 PRIB Slot 1 CO Group 01 05 05 5000-5999 1 2 3 5 03 03 3000-3999 1 3 4 5 CO Group Table Number Extn Range Ext BLF Slot 02 02 Table Number Ext BLF Slot Extn Range 4000-4999 NA 01 00 1000-1999 -- -- -- -02 02 2000-2999 2 3 4 5 CO Group 01 00 Ext BLF Slot System 6 (Node) Ext 6000 - 6999 PRIB Slot 1 CO Group 01 Table Number PRIB
PAGE 482
C-18 Programming Appendix C - Networking Systems Programming Steps 1. Press FLASH and dial [16]. The following message displays: NET W ORKING TA BLES SELECT TBL NO 2. Select a valid table number (01-16), then press HOLD. The following message displays: TBL 01 ENTER B UT TON NUMBER 3. Press the desired button to select a trunk group, station range, external busy lamp field, and system number: [1] = Select Trunk Group (00-23), then press HOLD. [2] = Station Range – START (1000-8999), then press HOLD.
PAGE 483
Programming C-19 Appendix C - Networking Systems Cabinet/Card Programming Description The Cabinet/Card Programming feature provides a means to assign the peripheral cards to alternative peripheral card slots. Flash 24 also allows for partial signaling over T1IBs (9) or PRIBs (8). For example, card slots ordinarily accommodate 24 CO line time slots each. This feature allows you to limit the amount of time slots per card to four (4), or multiples of four (4) up to 20.
PAGE 484
C-20 Programming Appendix C - Networking Systems 5. Enter a valid number (1-5) to specify the desired cluster (partial) quantity. [1] = cluster of 4 [3] = cluster of 12 [5] = cluster of 20 [2] = cluster of 8 [4] = cluster of 16 No Entry = All CO lines 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 7. Press the reset button on the Main Processing Board (MPB). Ring Assignment Programming The local KSU will program ringing assignments by the fixed station number.
PAGE 485
Programming C-21 Appendix C - Networking Systems 5. Enter a valid Destination (DDD) or (DDDD) and Ring type (R) followed by the HOLD button (refer to Table C-4 ). A confirmation tone sounds and the display updates. Use three (3) digits for local (within the Hub) or four (4) digits for remote (external to the Hub). Only one Node or the Hub can ring at any one time.
PAGE 486
C-22 Programming Appendix C - Networking Systems Table C-4: CO Line Ringing Assignments Valid 3-Digit Local Destinations (DDD) Valid Ring Types (R) [100-195] = Extension Numbers (MPB1) [100-351] = Extension Numbers (MPB2) [0] = No Ring; unassigned; or to delete a station [440-447] = Voice Mail Groups 1–8a [448] = Remote Voice Mail [1] = Day Ring [D] [450-457] = Hunt Groups 1–8 [2] = Night Ring [N] [499] = Direct Ringing to Modem [3] = Day/Night Ring [DN] [550-565] = ACD Groups 1–16 [4] = Speci
PAGE 487
Programming C-23 Appendix C - Networking Systems T-1 / ISDN Signaling Type Programming Description TIE signaling is used for networking systems. Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. If Page B CO Line features must be changed: 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S EL EC T A CO L IN E R ANG E 2.
PAGE 488
C-24 Programming Appendix C - Networking Systems DID/ICLID Ringing Assignments Programming Description DID or DNIS numbers are supplied by the telephone company. The ringing assignment, whether internal (xxx) or external (xxxx), is controlled by the Hub or Node where the call enters the Networking System. Programming Steps 1. Press FLASH and dial [43].
PAGE 489
Programming C-25 Appendix C - Networking Systems ISDN Programming Description If tying two systems together, they must be identified as PPNI2, which is Point-to-Point NI2 protocol. The Hub system will be denoted as an NT and each Node will be denoted as a TE. When tying two systems together, an NT can only be connected to a TE. Programming Steps 1. Press FLASH and dial [45]. The following message displays: ISDN AT TRIBUTES SELECT A S LOT R ANGE 2.
PAGE 490
C-26 Programming Appendix C - Networking Systems Remote Voice Mail Programming Description This feature is used to specify the VMID digit length and the pilot hunt number of the centralized voice mail system. For example, if the centralized voice mail is installed on the Hub system and is accessed by dialing 1440, then 1440 must be programmed in Flash 67, Button #5 by each remote system administrator. Programming Steps 1. Press FLASH and dial [67].
PAGE 491
Programming C-27 Appendix C - Networking Systems Station User Impacts Digital Station Displays Node to Node When dialing from one Node to another Node, the display of the dialing station reflects the station dialed (e.g., 3400). The display then updates with either the name or the number of the dialed station. When receiving a call from another Node, it resembles a station call. Node 1 (Paul at Station 2000) dials William ext.
PAGE 492
C-28 Quick Start Procedure Appendix C - Networking Systems Conference When a conference is established between several extensions, either local or remote, the display will show the following message: CON FE REN CE LI NE 0 23 hh:mm:ss Quick Start Procedure Networking uses PRI cards for connecting the systems together; however the telco circuit is a point-to-point T1, not a PRI.
PAGE 493
Quick Start Procedure C-29 Appendix C - Networking Systems Example: Hub and 3 Nodes Hub Programming: Table No CO Group Ext. Range External BLF 01 00 Ext. range for Hub NA 02 02 Ext. range for Node 1 PRIB slots for Node 2,3 03 03 Ext. range for Node 2 PRIB slots for Node 1,3 04 04 Ext. range for Node 3 PRIB slots for Node 1,2 05-16 00 Entire Ext. range NA Node 1 Programming: Table No CO Group Ext. Range External BLF 01 00 Ext. range for Node 1 NA 02 02 Ext.
PAGE 494
C-30 Quick Start Procedure Appendix C - Networking Systems Flash 24 –Cabinet/Card programming Partial signaling is allowed on PRIBs (8). Normally a PRIB uses 24 time slots each. You can limit the number of time slots per card to four (4), or multiples of four (4) up to 20. To use the feature, program the card ID followed by the number of CO lines to be used in groups of four (4). A group of four (4) is called a cluster.
PAGE 495
Quick Start Procedure C-31 Appendix C - Networking Systems LCR Programming When outbound trunks reside in only one system on the network (i.e., Hub), then LCR must be activated on all systems to allow dialing out. This is accomplished by routing all outgoing calls over the network and inserting a 9 in front of the number being dialed to access the main trunk group of the Hub.
PAGE 496
C-32 Quick Start Procedure Appendix C - Networking Systems Call Park Programming Park zones need to be set up for each system in the network so that calls can be parked and retrieved from any system. The following is an example of how to set this up for a 2-system network.
PAGE 497
D Voice Over the Internet Protocol This chapter contains detailed information about Voice Over the Internet Protocol.
PAGE 498
» » » » » » » N O T E S » » » » » » »
PAGE 499
Product Description D-3 Appendix D - Voice Over the Internet Protocol Product Description The Discovery Voice Over the Internet Protocol (VoIP) printed circuit board (PCB) is for use on Vodavi key service units (KSUs), that includes the Vodavi telephone systems. It provides an Ethernet interface to connect the KSU to an Internet Protocol (IP) network. The latest in voice processing protocols and hardware technologies are used to provide the highest quality voice over an IP network.
PAGE 500
D-4 Specifications Appendix D - Voice Over the Internet Protocol Specifications The Discovery VoIP card uses Transmission Control Protocol/Internet Protocol (TCP/IP) for packet delivery over an IP network. Additional standards and protocols are used to provide DTMF, voice processing, and compression. The Discovery VoIP card can accommodate up to four Discovery VoIP modules.
PAGE 501
Installation D-5 Appendix D - Voice Over the Internet Protocol Installation Multiple connection types can be used to implement the Discovery VoIP card in the business environment. The speed of a network connection is measured in bandwidth or kilobytes per second (K or kbs). Business connections generally have a speed of 256K or greater. In comparison, a home user dialing into the Internet with a modem can reach a maximum speed of 56K. The two main types of connections are managed and unmanaged.
PAGE 502
D-6 Installation Appendix D - Voice Over the Internet Protocol Technical Data Lower bandwidths, lower connection reliability, and high network latency will decrease Discovery VoIP performance. Bandwidths lower than 256K and network latency higher than 120 ms may cause unacceptable performance. Intermittent fluctuating connections (i.e., some wireless broadband connections) will cause unacceptable performance problems.
PAGE 503
Installation D-7 Appendix D - Voice Over the Internet Protocol Bandwidth Usage (Kbs) The following chart shows the bandwidth consumption by vocoder. Bandwidth Requirements Bandwidth Usage per Port Figure D-1: Bandwidth Consumption by Vocoder IP Phones IP phones using the H.323 Revision 2 protocol will work with the Discovery VoIP card. The IP phone, however, will not be integrated into the system.
PAGE 504
D-8 Installation Appendix D - Voice Over the Internet Protocol Quick Start This quick-reference diagram shows the configuration necessary to connect the Discovery VoIP card to the Internet, WAN network, or VPN network: KSU w/ VoIP Card KSU w/ VoIP Card (Source) (Destination) CABLE/DSL MODEM CABLE/DSL MODEM -or- -orROUTER ROUTER INTERNET (e.g., DSL or Cable), WAN (e.g.
PAGE 505
Programming D-9 Appendix D - Voice Over the Internet Protocol Programming The following Table shows the Network programming requirements. Table D-2: VoIP Card Network Programming Requirements Requirement Description IP Address(es) An IP Address is required to properly program a Discovery VoIP card in the KSU. If the Internet will be the connection medium, an Internet routable address is necessary. The network administrator should be able to provide this address.
PAGE 506
D-10 Programming Appendix D - Voice Over the Internet Protocol Entering Network Programming Requirements (FLASH 46) Flash Code 46 is for the specific network programming requirements for the Discovery VoIP card. IP address, subnet and router address information must be entered for the VoIP card to work. Each card installed in the system requires a separate IP address and subnet mask. The router address and domain name may be shared. See your network administrator for networking information. 1.
PAGE 507
Programming D-11 Appendix D - Voice Over the Internet Protocol 6. Press Button #4, enter Domain Name (up to 64 characters), then press HOLD to save the entry. DOMAIN NAME VOD AVI .COM The domain name is entered in standard Vodavi format: The first number pressed identifies the three-digit group of alpha characters to be selected. The second number (1,2, or 3) specifies the exact alpha character within the group. The “.” symbol is represented by dialing [24].
PAGE 508
D-12 Programming Appendix D - Voice Over the Internet Protocol Networking Tables (FLASH 16) Networking Tables identify the system number (01-16), the CO or line Group (00-23), the range of station numbers (from xxxx to xxxx), and the IP address for each system. The system number is a database identifier. The CO or line group identifies the line group the system should access when the associated extension number is dialed.
PAGE 509
Programming D-13 Appendix D - Voice Over the Internet Protocol Table D-3: System Networking Tables Station Range From To System CO Group IP Address 01 1 1000 1200 172.016.016.001 02 2 2000 2400 209.054.002.001 03 2 3000 3500 102.038.056.001 04 05 06 07 08 15 16 Conditions » Feature access codes must not conflict with station numbering. » CO line numbers are fixed and cannot be changed other than the current FLASH 42 reassignment. » The VMID digits need to be programmed separately.
PAGE 510
D-14 Operation Appendix D - Voice Over the Internet Protocol Operation The Discovery VoIP card operates like all other Central Office cards. There are up to 8 lines per card, and each line functions as any other CO line functions. It allows bi-directional communication and monitors for disconnect while using minimal bandwidth. It also allows four-digit dialing and other features.
PAGE 511
IP Telephony Standards and Protocols D-15 Appendix D - Voice Over the Internet Protocol IP Telephony Standards and Protocols The Discovery VoIP card uses the H.323 Revision standard for call processing. This is an updated version of the H.323 standard. It provides a set of standards defining real-time multimedia communications and conferencing over packet-based networks. These standards define how components that are built in compliance with H.
PAGE 512
D-16 VoIP Glossary Appendix D - Voice Over the Internet Protocol VoIP Glossary This table describes the Internet Telephony terms used in this section: Term Definition Asynchronous Transmission A method of data transmission which allows characters to be sent at irregular intervals by preceding each character with a start bit and following it with a stop bit bps Data bits per second, also known as Baud Rate DTMF Dual Tone Multi-Frequency Gateway Bridges H.
PAGE 513
E Customer Database Programming This appendix provides information about database programming. Use the detailed procedures contained in other chapters and appendices for actual programming via executive display telephone. Use the Customer Database Worksheets in this appendix to help keep track of the system programming changes made for each individual system.
PAGE 514
» » » » » » » N O T E S » » » » » » »
PAGE 515
Introduction E-3 Appendix E - Customer Database Programming Introduction The XTS system is programmed to meet each customer’s individual needs. All programming is done at any 24-Button Executive Telephone as the programming station or through an ASCII terminal or PC. The digital display model is required for programming. When the programming mode is entered, the digital telephone being used no longer operates as a telephone but as a programming station with all of the buttons redefined.
PAGE 516
E-4 Introduction Appendix E - Customer Database Programming When using a PC to program the system, the following chart presents the data terminal characters that are equivalent to the key set buttons. Some features must have more than one data field programmed for that feature to work. This information is stated in the instructions.
PAGE 517
Introduction E-5 Appendix E - Customer Database Programming FLEX 1 FLEX 2 Q W FLEX 5 FLEX 6 FLEX 7 T Y U FLEX 10 FLEX 11 FLEX 9 O FLEX 13 D FLEX 17 J FLEX 21 Z P FLEX 14 F FLEX 18 K FLEX 22 X FLEX 3 FLEX 4 R E FLEX 8 I FLEX 12 A FLEX 15 S FLEX 16 G FLEX 19 H FLEX 20 ; L FLEX 23 FLEX 24 C Figure E-2: Programming Button Mapping V
PAGE 518
E-6 Program Mode Entry (Key Station) Appendix E - Customer Database Programming Program Mode Entry (Key Station) Programming is performed at any 24-button Digital Display Terminal. Programming is always done at this type of station regardless of the class of service or which station has been assigned the attendant(s). To enter the Program Mode: 1. Press the ON/OFF button (optional). LED lights and intercom dial tone sounds. 2. On the dial pad, press [✳][✳][3][2][2][6] (default password).
PAGE 519
Database Programming Worksheets E-7 Appendix E - Customer Database Programming Database Programming Worksheets Before attempting programming, it is strongly recommended that customer database worksheets be prepared (Refer to “Programming Tables” on page E-12). These worksheets should become part of the permanent record of customer programming. Refer to the following sections when preparing the worksheets.
PAGE 520
E-8 Database Upload/Download Routine Appendix E - Customer Database Programming HYPERTERMINAL -- Uploading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type a connection name and select the appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3.
PAGE 521
Database Upload/Download Routine E-9 Appendix E - Customer Database Programming HYPERTERMINAL -- Downloading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type connection name and select appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3.
PAGE 522
E-10 Database Upload/Download Routine Appendix E - Customer Database Programming ECOM -- Uploading a Database File After opening ECOM: 1. Press< Alt> +
to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 19.2K Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3.
PAGE 523
Database Upload/Download Routine E-11 Appendix E - Customer Database Programming ECOM -- Downloading a Database File After opening ECOM: 1. Press< Alt> +
to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 19.2 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3.
PAGE 524
E-12 Programming Tables Appendix E - Customer Database Programming Programming Tables Table E-1: System Parameters Program Code Flexible Button Function Format Default System Timers FLASH 01 1 System Hold Recall Timer 000-300 060 sec 2 Exclusive Hold Recall Timer 000-300 180 sec 3 Attendant Recall Timer 00-60 01 min 4 Transfer Recall Timer 000-300 045 sec 5 Preset Forward Timer 00-99 10 sec 6 Call Forward No/Answer Timer 000-600 15 sec 7 Pause Timer 1-9 2 sec 8 Call Par
PAGE 525
Programming Tables E-13 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 05 Format Default System Features 1 Programming 1 Attendant Override Disabled/Enabled Disabled 2 Hold Preference System/Exclusive System 3 External Night Ring Disabled/Enabled Disabled 4 Executive Override Warning Tone Disabled/Enabled Enabled 5 Page Warning Tone Disabled/Enabled Enabled 6 Background Music Channel Disabled/Enabled Enabled
PAGE 526
E-14 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 06 Format Default System Features 2 Programming 1 Privacy Release Tone Option Disabled/Enabled Enabled 2 Distinctive CO Ringing Disabled/Enabled Enabled 3 Verified Account Code Disabled/Enabled Disabled 4 Call Forward Display Disabled/Enabled Enabled 5 External Day Ring Disabled/Enabled Disabled 6 Overflow Station Forward Disabled/Enabled
PAGE 527
Programming Tables E-15 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 07 Format Default Flash Rates (Programmable) 1 Incoming CO Line Ringing 00-28 Red 480ipm flutter (08) 2 Incoming Intercom Ringing 00-28 Red 120ipm flutter (11) 3 Call Forward Button 00-28 Red Steady On (01) 4 Message Wait/VM Button 00-28 Red Steady On (01) 5 Message CallBack DSS/BLF 00-28 Red 120ipm flutter (11) 6 Do Not Disturb DSS/BLF 00-
PAGE 528
E-16 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button FLASH 09 2 Format Default MOH Assignments Channel 4 None 3 MOH Assignments Channel 5 None 4 MOH Assignments Channel 6 None 5 MOH Assignments Channel 7 None 6 MOH Assignments Channel 8 None 7 Proctor 911 Power Failure SLT Sta # None FLASH 10 FLASH 11 Attendant Station Assignment 1 FLASH 14 STA 100 MMM/DD/YY, 12/24 MMM/DD/ YY‚ 12Hr PBX Dialing Codes
PAGE 529
Programming Tables E-17 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 21 Format Default Station Message Detail Recording 1 SMDR Enable/Disable Disabled/Enabled Disabled 2 Long Distance/Local Assignment LD/All LD Only 3 Character Print Assignment 80/30 80 5 SMDR Port Assignments 1/3/4/5 Port #1 FLASH 22 Weekly Night Mode Schedule 1 Automatic/Manual Operation Auto/Manual Manual 2 Day of Week Programming 08:00–
PAGE 530
E-18 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 42 Format Default Flexible CO Port Assignments 1 Flexible CO Port Ports 1-8 2 Flexible CO Port Ports 9-16 3 Flexible CO Port Ports 17-24 4 Flexible CO Port Ports 25-32 5 Flexible CO Port Ports 33-40 6 Flexible CO Port Ports 41-48 7 Flexible CO Port (MPB2) Ports 49-56 8 Flexible CO Port (MPB2) Ports 57-64 9 Flexible CO Port (MPB2) Ports
PAGE 531
Programming Tables E-19 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 45 Format Default ISDN Page A Programming 1 BRI CO Type NI1 NI1 2 PRI CO Type NI2 NI2 3 Framing T1, ESF, D4 ESF 4 NT/TE Mode NT, TE TE 5 Power Disabled/Enabled Disabled 6 Directory Number (PRI) 0-9, *, # None 7 Max Out I-Frames 001-127 K001 8 Leading 1 Disabled/Enabled Enabled 9 Leading 011 Disabled/Enabled Enabled 10 7/8 Dig
PAGE 532
E-20 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button 17 Function Format Restart Request Timer FLASH 46 Default 120 sec VoIP Network Programming 1 IP Address None 2 Subnet Request None 3 Router IP Address None 4 Domain Name None 5 Vocoder Value G.723.
PAGE 533
Programming Tables E-21 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 100 100 101 101 102 102 103 103 104 104 105 105 106 106 107 107 108 108 109 109 110 110 111 111 112 112 113 113 114 114 115 115 116 116 117 117 118 118 119 119 120 120 121 121 122 122 123 123 124 124 125 125 126 126
PAGE 534
E-22 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 131 131 132 132 133 133 134 134 135 135 136 136 137 137 138 138 139 139 140 140 141 141 142 142 143 143 144 144 145 145 146 146 147 147 148 148 149 149 150 150 151 151 152 152 153 153 154 154 155 155 156 156 157 157
PAGE 535
Programming Tables E-23 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 162 162 163 163 164 164 165 165 166 166 167 167 168 168 169 169 170 170 171 171 172 172 173 173 174 174 175 175 176 176 177 177 178 178 179 179 180 180 181 181 182 182 183 183 184 184 185 185 186 186 187 187 188 188
PAGE 536
E-24 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 193 193 194 194 195 195 196 196 197 197 198 198 199 199 200 200 201 201 202 202 203 203 204 204 205 205 206 206 207 207 208 208 209 209 210 210 211 211 212 212 213 213 214 214 215 215 216 216 217 217 218 218 219 219
PAGE 537
Programming Tables E-25 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 224 224 225 225 226 226 227 227 228 228 229 229 230 230 231 231 232 232 233 233 234 234 235 235 236 236 237 237 238 238 239 239 240 240 241 241 242 242 243 243 244 244 245 245 246 246 247 247 248 248 249 249 250 250
PAGE 538
E-26 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 254 254 255 255 256 256 257 257 258 258 259 259 260 260 261 261 262 262 263 263 264 264 265 265 266 266 267 267 268 268 269 269 270 270 271 271 272 272 273 273 274 274 275 275 276 276 277 277 278 278 279 279 280 280
PAGE 539
Programming Tables E-27 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 285 285 286 286 287 287 288 288 289 289 290 290 291 291 292 292 293 293 294 294 295 295 296 296 297 297 298 298 299 299 300 300 301 301 302 302 303 303 304 304 305 305 306 306 307 307 308 308 309 309 310 310 311 311
PAGE 540
E-28 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 316 316 317 317 318 318 319 319 320 320 321 321 322 322 323 323 324 324 325 325 326 326 327 327 328 328 329 329 330 330 331 331 332 332 333 333 334 334 335 335 336 336 337 337 338 338 339 339 340 340 341 341 342 342
PAGE 541
Programming Tables E-29 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Port Flexible Flexible Numbering Assignments 21/24 Station 347 347 348 348 349 349 350 350 351 351 Numbering Plan Fixed 911 Attendant Alert 608 Account Code 627 ACD Call Factor 580 ACD Call Qualifier 570 ACD CIQ Display Button (specific ACD Group) 579 ACD Group 1 550 ACD Group 2 551 ACD Group 3 552 A
PAGE 542
E-30 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Fixed Flexible Flexible Numbering Assignments 21/24 Numbering Plan ACD Login (Primary) 572 ACD Login (Secondary) 582 ACD Logout (Primary) 571 ACD Logout (Secondary) 581 ACD Supervisor Display 577 ACD Supervisor Login 576 ACD Supervisor Logout 575 ACD/UCD AVA/UNA 566 ACD/UCD CIQ Status Display (any group) 567
PAGE 543
Programming Tables E-31 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Fixed Flexible Flexible Numbering Assignments 21/24 Numbering Plan Call Park Group 4 433 Call Park Group 5 434 Call Park Group 6 435 Call Park Group 7 436 Call Park Group 8 437 Call Park - Personal 438 Call Park - Station 439 Call Park Pickup - Station #6 Call Park Pickup - System (group 1) #430 Call Park Pic
PAGE 544
E-32 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Fixed Flexible Flexible Numbering Assignments 21/24 Numbering Plan CO Line Group Access Code (group 6) 806 CO Line Group Access Code (group 7) 807 CO Line Group Access Code (group 8) 808 CO Line Group Access Code (group 9) 809 CO Line Group Access Code (group 10) 810 CO Line Group Access Code (group 11) 811 CO Lin
PAGE 545
Programming Tables E-33 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Fixed Flexible Flexible Numbering Assignments 21/24 Numbering Plan Hunt Group (group1) 450 Hunt Group (group 2) 451 Hunt Group (group 3) 452 Hunt Group (group 4) 453 Hunt Group (group 5) 454 Hunt Group (group 6) 455 Hunt Group (group 7) 456 Hunt Group (group 8) 457 Intercom Button 645 Keyset Mode 648 LCR (E
PAGE 546
E-34 Programming Tables Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Fixed Flexible Flexible Numbering Assignments 21/24 Numbering Plan Page - Internal (zone 7) 707 Page - Internal (zone 8) 708 Page - Internal (all zones) 709 Page - Meet Me 770 Personal Messages 633 Release Button 641 Repeat Redial 643 Ring Down / Hot Line / Off-Hook Preference 691 Ring Tone 695 Serial Number
PAGE 547
Programming Tables E-35 Appendix E - Customer Database Programming Table E-1: System Parameters Program Code Flexible Button Function FLASH 52 Format Default Customer Data Fixed Flexible Flexible Numbering Assignments 21/24 Numbering Plan Voice Mail Group (group 1) 440 Voice Mail Group (group 2) 441 Voice Mail Group (group 3) 442 Voice Mail Group (group 4) 443 Voice Mail Group (group 5) 444 Voice Mail Group (group 6) 445 Voice Mail Group (group 7) 446 Voice Mail Group (group 8) 44
PAGE 548
E-36 Programming Tables Appendix E - Customer Database Programming Table E-2: Networking Tables (FLASH 16) Table Number CO Group Button #1 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 Station Range FROM TO Button #2 Button #3 IP Address (VoIP only) Button #4 Ext BLF (Hub only) Button #5 Status Check Button #6
PAGE 549
Programming Tables E-37 Appendix E - Customer Database Programming Table E-3: Directory Dialing Defaults (FLASH 23) Route Bin 000 Name Route Bin 100 035 135 001 101 036 136 002 102 037 137 003 103 038 138 004 104 039 139 005 105 040 140 006 106 041 141 007 107 042 142 008 108 043 143 009 109 044 144 010 110 045 145 011 111 046 146 012 112 047 147 013 113 048 148 014 114 049 149 015 115 050 150 016 116 051 151 017 117 052 152 018
PAGE 550
E-38 Programming Tables Appendix E - Customer Database Programming Table E-3: Directory Dialing Defaults (FLASH 23) Route Bin 070 Name Route Bin 170 106 206 071 171 107 207 072 172 108 208 073 173 109 209 074 174 110 210 075 175 111 211 076 176 112 212 077 177 113 213 078 178 114 214 079 179 115 215 080 180 116 216 081 181 117 217 082 182 118 218 083 183 119 219 084 184 120 220 085 185 121 221 086 186 122 222 087 187 123 223 088
PAGE 551
Programming Tables E-39 Appendix E - Customer Database Programming Table E-3: Directory Dialing Defaults (FLASH 23) Route Bin 142 Name Route Bin 242 171 271 143 243 172 272 144 244 173 273 145 245 174 274 146 246 175 275 147 247 176 276 148 248 177 277 149 249 178 278 150 250 179 279 151 251 180 280 152 252 181 281 153 253 182 282 154 254 183 283 155 255 184 284 156 256 185 285 157 257 186 286 158 258 187 287 159 259 188 288 160
PAGE 552
E-40 Programming Tables Appendix E - Customer Database Programming Table E-4: Cabinet/Card Programming (FLASH 24) Slot C 0 A 1 B 2 I 3 N 4 E 5 T 6 Board Options # Of Ports Port Assignment 7 0 8 C 0 A 1 B 2 I 3 N 4 E 5 T 6 7 1 8 C 0 A 1 B 2 I 3 N 4 E 5 T 6 7 2 8 TOTAL BOARD CODES 00 = 01 = 02 = 03 = 04 = 05 = 06 = 07 = 08 = 09 = 10 = 11 = 12 = 13 = 14 = 15 = 16 = None ETIB DTIB DT24 SLIB LCOB GCOB DIDB PRIB T1IB BRIB BRI6 VOIP SL12 LC08 SI12 LCI8 NA 12
PAGE 553
Programming Tables E-41 Appendix E - Customer Database Programming Table E-5: Hunt Group Parameters (FLASH 30) Program Code Flexible Button Function Pilot, Pilot Ring All, or Station Hunt Groups: FLASH 30 1 Hunt Group 1 (450) 2 Hunt Group 2 (451) 3 Hunt Group 3 (452) 4 Hunt Group 4 (453) 5 Hunt Group 5 (454) 6 Hunt Group 6 (455) 7 Hunt Group 7 (456) 8 Hunt Group 8 (457) 9 Hunt Group 9 (458) RAN 10 Hunt Group 10 (459) RAN 11 Hunt Group 11 (460) RAN 12 Hunt Group 12 (461) RAN
PAGE 554
E-42 Programming Tables Appendix E - Customer Database Programming Table E-6: Verified Account Codes (FLASH 31) Entry Default D N 00 1 1 01 1 02 New COS D N Digits (12 Max.
PAGE 555
Programming Tables E-43 Appendix E - Customer Database Programming Table E-6: Verified Account Codes (FLASH 31) Entry Default D N 70 1 1 71 1 72 New COS D N Digits (12 Max.
PAGE 556
E-44 Programming Tables Appendix E - Customer Database Programming Table E-6: Verified Account Codes (FLASH 31) Entry Default D N 140 1 1 141 1 142 New COS D N Digits (12 Max.
PAGE 557
Programming Tables E-45 Appendix E - Customer Database Programming Table E-6: Verified Account Codes (FLASH 31) Entry Default D N 206 1 1 207 1 208 New COS D N Digits (12 Max.
PAGE 558
E-46 Programming Tables Appendix E - Customer Database Programming Table E-7: CO Line Programming (FLASH 40) Data Field Pge/Btn CO Line Port Number 1 PAGE A 2 3 4 5 6 7 8 Default Page A is selected by pressing PAGE A flexible button.
PAGE 559
Programming Tables E-47 Appendix E - Customer Database Programming Table E-7: CO Line Programming (FLASH 40) Data Field Pge/Btn CO Line Port Number 1 PAGE C 2 3 4 5 6 7 8 Default Page C is selected by pressing PAGE C flexible button. Flash Timer C/1 10=1.0 sec Ring Delay Timer C/2 Disabled Wink Timer C/3 140 ms Release Timer C/4 200 ms Reseize Timer C/5 2.0 sec Guard Timer C/6 5 sec Seize Timer C/7 0.
PAGE 560
E-48 Programming Tables Appendix E - Customer Database Programming Table E-9: CO Line Ringing Assignments (FLASH 40) _________ TO _________ CO LINE(S) TYPE: ________________ __________________ NUMBER _________ TO _________ CO LINE(S) TYPE: ________________ __________________ NUMBER STA D N S STA D N S STA D N S STA D N S STA D N S STA D N S _________ TO _________ STA D CO LINE(S) TYPE: ________________ __________________ NUMBER _________ TO _________ STA D CO LINE(S) TYPE: ______
PAGE 561
Programming Tables E-49 Appendix E - Customer Database Programming Table E-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Route Default Destination 000 Ringing Assignments DID/ICLID Route Default Destination None 023 None 001 None 024 None 002 None 025 None 003 None 026 None 004 None 027 None 005 None 028 None 006 None 029 None 007 None 030 None 008 None 031 None 009 None 032 None 010 None 033 None 011 None 034 None 012 None 035 None
PAGE 562
E-50 Programming Tables Appendix E - Customer Database Programming Table E-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Route Default Destination 046 Ringing Assignments DID/ICLID Route Default Destination None 070 None 047 None 071 None 048 None 072 None 049 None 073 None 050 None 074 None 051 None 075 None 052 None 076 None 053 None 077 None 054 None 078 None 055 None 079 None 056 None 080 None 057 None 081 None 058 None 082 None
PAGE 563
Programming Tables E-51 Appendix E - Customer Database Programming Table E-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Route Default Destination 094 Ringing Assignments DID/ICLID Route Default Destination None 118 118A 095 None 119 119A 096 None 120 120A 097 None 121 121A 098 None 122 122A 099 None 123 123A 100 100A 124 124A 101 101A 125 125A 102 102A 126 126A 103 103A 127 127A 104 104A 128 128A 105 105A 129 129A 106 106A 130 130A
PAGE 564
E-52 Programming Tables Appendix E - Customer Database Programming Table E-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Route Default Destination 142 Ringing Assignments DID/ICLID Route Default Destination 142A 166 166A 143 143A 167 167A 144 144A 168 168A 145 145A 169 169A 146 146A 170 170A 147 147A 171 171A 148 148A 172 172A 149 149A 173 173A 150 150A 174 174A 151 151A 175 175A 152 152A 176 176A 153 153A 177 177A 154 154A 178 178A
PAGE 565
Programming Tables E-53 Appendix E - Customer Database Programming Table E-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Route Default Destination 190 Ringing Assignments DID/ICLID Route Default Destination 190A 214 214A 191 191A 215 215A 192 192A 216 216A 193 193A 217 217A 194 194A 218 218A 195 195A 219 219A 196 196A 220 220A 197 197A 221 221A 198 198A 222 222A 199 199A 223 223A 200 200A 224 224A 201 201A 225 225A 202 202A 226 226A
PAGE 566
E-54 Programming Tables Appendix E - Customer Database Programming Table E-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Route Default Destination 238 Ringing Assignments DID/ICLID Route Default Destination 238A 262 262A 239 239A 263 263A 240 240A 264 264A 241 241A 265 265A 242 242A 266 266A 243 243A 267 267A 244 244A 268 268A 245 245A 269 269A 246 246A 270 270A 247 247A 271 271A 248 248A 272 272A 249 249A 273 273A 250 250A 274 274A
PAGE 567
Programming Tables E-55 Appendix E - Customer Database Programming Table E-11: DID Default Table Entry (FLASH 44) DID Table Entry Default Route(s) Customer Route DID Number _00 100 0000_00 _01 101 0000_01 _02 102 0000_02 _03 103 0000_03 _04 104 0000_04 _05 105 0000_05 _06 106 0000_06 _07 107 0000_07 _08 108 0000_08 _09 109 0000_09 _10 110 0000_10 _11 111 0000_11 _12 112 0000_12 _13 113 0000_13 _14 114 0000_14 _15 115 0000_15 _16 116 0000_16 _17 117
PAGE 568
E-56 Programming Tables Appendix E - Customer Database Programming Table E-11: DID Default Table Entry (FLASH 44) DID Table Entry Default Route(s) Customer Route DID Number _26 126 0000_26 _27 127 0000_27 _28 128 0000_28 _29 129 0000_29 _30 130 0000_30 _31 131 0000_31 _32 132 0000_32 _33 133 0000_33 _34 134 0000_34 _35 135 0000_35 _36 136 0000_36 _37 137 0000_37 _38 138 0000_38 _39 139 0000_39 _40 140 0000_40 _41 141 0000_41 _42 142 0000_42 _43 143
PAGE 569
Programming Tables E-57 Appendix E - Customer Database Programming Table E-11: DID Default Table Entry (FLASH 44) DID Table Entry Default Route(s) Customer Route DID Number _52 152 0000_52 _53 153 0000_53 _54 154 0000_54 _55 155 0000_55 _56 156 0000_56 _57 157 0000_57 _58 158 0000_58 _59 159 0000_59 _60 160 0000_60 _61 161 0000_61 _62 162 0000_62 _63 163 0000_63 _64 164 0000_64 _65 165 0000_65 _66 166 0000_66 _67 167 0000_67 _68 168 0000_68 _69 169
PAGE 570
E-58 Programming Tables Appendix E - Customer Database Programming Table E-11: DID Default Table Entry (FLASH 44) DID Table Entry Default Route(s) Customer Route DID Number _78 178 0000_78 _79 179 0000_79 _80 180 0000_80 _81 181 0000_81 _82 182 0000_82 _83 183 0000_83 _84 184 0000_84 _85 185 0000_85 _86 186 0000_86 _87 187 0000_87 _88 188 0000_88 _89 189 0000_89 _90 190 0000_90 _91 191 0000_91 _92 192 0000_92 _93 193 0000_93 _94 194 0000_94 _95 195
PAGE 571
Programming Tables E-59 Appendix E - Customer Database Programming Table E-12: Station Programming (FLASH 50) Station Numbers Data Field Page/Btn PAGE A 18 Default Page A is selected by pressing PAGE A flexible button Paging Access A/1 Enabled Do Not Disturb A/2 Enabled Conference Enable/Disable (per Station) A/3 Enabled Executive Override A/4 Disabled Privacy (per Station) A/5 Enabled System Speed Dial Access A/6 Enabled Line Queuing A/7 Enabled Preferred Line Answer A/8 Enabl
PAGE 572
E-60 Programming Tables Appendix E - Customer Database Programming Table E-12: Station Programming (FLASH 50) Station Numbers Data Field Page/Btn Default Voice Mail ID Translation B/13 VMID Digits Display Flexible Buttons B/14 None Cordless Key Telephone Unit (CKTU) Button B/17 00=No Btn assigned *Features available with optional software.
PAGE 573
Programming Tables E-61 Appendix E - Customer Database Programming Table E-14: Name/Number Translation Table (FLASH 55) ENTRY ROUTE (Button #1) NUMBER (Button #2) NAME (Button #3) ENTRY 600 633 601 634 602 635 603 636 604 637 605 638 606 639 607 640 608 641 609 642 610 643 611 644 612 645 613 646 614 647 615 648 616 649 617 650 618 651 619 652 620 653 621 654 622 655 623 656 624 657 625 658 626 659 627 660 628 661 629 662 630 663 631 664
PAGE 574
E-62 Programming Tables Appendix E - Customer Database Programming Table E-14: Name/Number Translation Table (FLASH 55) ENTRY ROUTE (Button #1) NUMBER (Button #2) NAME (Button #3) ENTRY 666 700 667 701 668 702 669 703 670 704 671 705 672 706 673 707 674 708 675 709 676 710 677 711 678 712 679 713 680 714 681 715 682 716 683 717 684 718 685 719 686 720 687 721 688 722 689 723 690 724 691 725 692 726 693 727 694 728 695 729 696 730 697 731
PAGE 575
Programming Tables E-63 Appendix E - Customer Database Programming Table E-14: Name/Number Translation Table (FLASH 55) ENTRY ROUTE (Button #1) NUMBER (Button #2) NAME (Button #3) ENTRY 734 767 735 768 736 769 737 770 738 771 739 772 740 773 741 774 742 775 743 776 744 777 745 778 746 779 747 780 748 781 749 782 750 783 751 784 752 785 753 786 754 787 755 788 756 789 757 790 758 791 759 792 760 793 761 794 762 795 763 796 764 797 765 798
PAGE 576
E-64 Programming Tables Appendix E - Customer Database Programming Table E-15: System Speed Dial Numbers Programmed from the first Attendant Station.
PAGE 577
Programming Tables E-65 Appendix E - Customer Database Programming Table E-15: System Speed Dial Numbers Programmed from the first Attendant Station.
PAGE 578
E-66 Programming Tables Appendix E - Customer Database Programming Table E-16: ACD Group Parameters (FLASH 60) Program Code Flexible Button Function ACD* Group 550 Programming FLASH 60 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervisor 5 CIQ Threshold (00-99) 6 Wrap-Up Timer (000-999) 7 Primary Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer (000-600) 14 Call Factor (0-999) 1 Group Name 2 Alternate
PAGE 579
Programming Tables E-67 Appendix E - Customer Database Programming Table E-16: ACD Group Parameters (FLASH 60) Program Code Flexible Button Function FLASH 60 ACD* Group 552 Programming 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervisor 5 CIQ Threshold (00-99) 6 Wrap-Up Timer (000-999) 7 Primary Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer (000-600) 14 Call Factor (0-999) 1 Group Name 2 Alternate
PAGE 580
E-68 Programming Tables Appendix E - Customer Database Programming Table E-16: ACD Group Parameters (FLASH 60) Program Code Flexible Button Function FLASH 60 ACD* Group 554 Programming 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervisor 5 CIQ Threshold (00-99) 6 Wrap-Up Timer (000-999) 7 Primary Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer (000-600) 14 Call Factor (0-999) 1 Group Name 2 Alternat
PAGE 581
Programming Tables E-69 Appendix E - Customer Database Programming Table E-16: ACD Group Parameters (FLASH 60) Program Code Flexible Button Function FLASH 60 ACD* Group 556 Programming 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervisor 5 CIQ Threshold (00-99) 6 Wrap-Up Timer (000-999) 7 Primary Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer (000-600) 14 Call Factor (0-999) 1 Group Name 2 Alternate
PAGE 582
E-70 Programming Tables Appendix E - Customer Database Programming Table E-16: ACD Group Parameters (FLASH 61 & 62) Program Code Flexible Button FLASH 61 1 Function Format Default ACD Ring Timer 000-300 060 2 ACD Message Interval Timer 000-600 060 3 ACD Overflow Timer 000-300 060 5 ACD No-Answer Recall Timer 000-300 000 6 ACD No-Answer Retry Timer 000-999 300 7 Guaranteed Message Timer 000-300 05 ACD RAN Announcement Tables FLASH 62 1 Announcement Table #1 YXXXMMM None
PAGE 583
Programming Tables E-71 Appendix E - Customer Database Programming Table E-17: UCD Group Parameters Program Code Flexible Button Function OVR Stations (Up to 16) RAN UCD Group Programming FLASH 60 Program Code ALT 1 UCD Group 0 (550) 2 UCD Group 1 (551) 3 UCD Group 2 (552) 4 UCD Group 3 (553) 5 UCD Group 4 (554) 6 UCD Group 5 (555) 7 UCD Group 6 (556) 8 UCD Group 7 (557) Flexible Button Function Format Default UCD Timers FLASH 61 1 UCD Ring Timer 000-300 060 2 UCD Messa
PAGE 584
E-72 Programming Tables Appendix E - Customer Database Programming Table E-18: Voice Mail Group Parameters Program Code Flexible Button FLASH 65 1 Function ALT LV RTV Extensions Voice Mail Group 0 (440) 0 1 2 Voice Mail Group 1 (441) None None 3 Voice Mail Group 2 (442) None None 4 Voice Mail Group 3 (443) None None 5 Voice Mail Group 4 (444) None None 6 Voice Mail Group 5 (445) None None 7 Voice Mail Group 6 (446) None None 8 Voice Mail Group 7 (447) None None 1
PAGE 585
Programming Tables E-73 Appendix E - Customer Database Programming Table E-19: Exception Tables (FLASH 70) Allow Table A Allow Table B BIN 1 BIN 1 BIN 2 BIN 2 BIN 3 BIN 3 BIN 4 BIN 4 BIN 5 BIN 5 BIN 6 BIN 6 BIN 7 BIN 7 BIN 8 BIN 8 BIN 9 BIN 9 BIN 10 BIN 10 BIN 11 BIN 11 BIN 12 BIN 12 BIN 13 BIN 13 BIN 14 BIN 14 BIN 15 BIN 15 BIN 16 BIN 16 BIN 17 BIN 17 BIN 18 BIN 18 BIN 19 BIN 19 BIN 20 BIN 20 Deny Table A Deny Table B BIN 1 BIN 1 BIN 2 BIN 2 BIN 3 BIN 3 BI
PAGE 586
E-74 Programming Tables Appendix E - Customer Database Programming Table D-19: Exception Tables (FLASH 70) Special Table 1 Special Table 2 Area Code Area Code Office Codes Office Codes Special Table 3 Special Table 4 Area Code: Home Area Code: Office Codes Office Codes
PAGE 587
Programming Tables E-75 Appendix E - Customer Database Programming Table E-20: Least Cost Routing (FLASH 75) CO Line Groups 1 2 3 4 5 6 7 Daily Start Time Table Start Time Default Time 1 0800 2 1700 3 2300 4 #### Changed Time Weekly Schedule Table Start Time (From Daily Start Table) Time Period Route List MON TUE WED THU 1 2 3 4 Toll Information Route List Table Default 00 FRI SAT SUN
PAGE 588
E-76 Programming Tables Appendix E - Customer Database Programming Table E-21: Route List Table 1 + 10 Digits LD Toll Route Route (00-15) 00 7-Digit Local Route 01 1+7 Digits Toll Route 02 Defined By Default 03 04 05 06 07 Time (1-4) 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 Cost Group (1-7) Insert/Delete (00-19) LCR COS
PAGE 589
Programming Tables E-77 Appendix E - Customer Database Programming Table E-21: Route List Table Defined By Default Route (00-15) 08 09 10 11 12 13 14 15 Time (1-4) 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 Cost Group (1-7) Insert/Delete (00-19) LCR COS
PAGE 590
E-78 Programming Tables Appendix E - Customer Database Programming Table E-22: Insert/Delete Tables Table 00 Digits Dialed INSERT [1] PRE [2] POST 01 DELETE [0] (PRE) INSERT [1] PRE [2] POST 02 DELETE [0] (PRE) INSERT [1] PRE DELETE [0] (PRE) INSERT [1] PRE DELETE [0] (PRE) INSERT [1] PRE DELETE [0] (PRE) [2] POST 03 [2] POST 04 [2] POST 05 INSERT [1] PRE [2] POST DELETE 06 INSERT [0] (PRE) [1] PRE [2] POST DELETE 07 INSERT [0] (PRE) [1] PRE [2] POST 08 DELETE [0] (PRE
PAGE 591
Programming Tables E-79 Appendix E - Customer Database Programming Table E-22: Insert/Delete Tables Table 13 Digits Dialed INSERT [1] PRE [2] POST 14 DELETE [0] (PRE) INSERT [1] PRE [2] POST 15 DELETE [0] (PRE) INSERT [1] PRE DELETE [0] (PRE) INSERT [1] PRE DELETE [0] (PRE) INSERT [1] PRE DELETE [0] (PRE) INSERT [1] PRE DELETE [0] (PRE) [2] POST 16 [2] POST 17 [2] POST 18 [2] POST 19 INSERT [1] PRE [2] POST DELETE [0] (PRE)
PAGE 592
E-80 Programming Tables Appendix E - Customer Database Programming Table E-23: 3-Digit Area/Office Code Route List Table Non-Leading(0) Code Route No. of 6-Digit Non-Leading(0) Code Route No.
PAGE 593
Programming Tables E-81 Appendix E - Customer Database Programming Table E-24: 6-Digit Area Code/Routing Table Area Code Route
PAGE 594
E-82 Programming Tables Appendix E - Customer Database Programming Table E-25: 6-Digit Office Code Table Code # Exception Codes (XX) Route (00-15) (RR) Code # 1 11 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 10 20 Exception Codes (XX) Route (00-15) (RR)
PAGE 595
F Flash Codes and Numbering Plans This Quick Reference chapter lists the system features available and their configurations, and includes the system part numbers for customizing the XTS System. FLASH CODE INDEX - system features organized in flash code numerical sequence. NUMBERING PLANS - system features and access codes arranged in alphabetical order.
PAGE 596
» » » » » » » N O T E S » » » » » » »
PAGE 597
Quick Reference Tables F-3 Appendix F - Flash Codes and Numbering Plans Quick Reference Tables Flash Code Index Table F-1: Feature Default Values Flexible Button Default Value 1 60 sec 2 180 sec Attendant Recall Timer 2-149 2-147 3-25 3 1 min Transfer Recall Timer 2-224 4 45 sec Preset Forward Timer 2-39 2-32 5 10 sec 6 15 sec 7 2 sec Call Park Recall Timer 2-213 2-41 8 180 sec Conference/DISA Timer 2-92 9 10 min Paging Time-Out Timer 2-211 10 15 sec CO Ring Detect Timer
PAGE 598
F-4 Quick Reference Tables Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value External Night Ring 2-135 3 Disabled Executive Override Warning Tone 2-132 4 Enabled Page Warning Tone 2-212 5 Enabled Background Music 2-15 6 Enabled Least Cost Routing (LCR) B-17 2-7 2-144 7 Disabled 8 Disabled 9 Disabled 10 Disabled Call Cost Display Feature 2-153 B-17 11 Disabled Music-On-Hold 2-195 12
PAGE 599
Quick Reference Tables F-5 Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Auto CallBack – DSS/BLF 2-21 7 Red 120 ipm flash UCD Available/Unavailable – DSS/BLF 4-45 8 Red 60 ipm Dbl Wink Transfer CO Ringing 2-85 9 Red 120 ipm flash Recall CO Ringing 2-85 10 Red 480 ipm flutter Queued CO Ringing 2-86 2-146 2-148 11 Green 480 ipm flutter 12 Green 120 ipm flash 13 Red 60 ipm Dbl Wink 14 Gre
PAGE 600
F-6 Quick Reference Tables Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Ext BLF Cards 1-9 C-18 5 None Check Status C-18 6 Disabled Page Up C-18/ D-12 22 None Page Down C-18/ D-12 C-18/ D-12 23 None 24 None System Number ACCESS CODES FLASH 20 DISA Access Code 2-111 1 100 Database Admin Password 2-95 2 3226 STATION MESSAGE DETAIL RECORDING FLASH 21 SMDR Enable/Disable 2-250 1 N
PAGE 601
Quick Reference Tables F-7 Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Erase Digits Page # Program Code 2-10 CO LINE ATTRIBUTES PAGE A PROGRAMMING Flexible Button Default Value 4 None FLASH 40 Btn 19 Page A 1 DTMF DTMF/Dial Pulse Programming 2-66 CO/PBX Programming 2-51 2 CO Universal Night Answer (UNA) 2-204 2-113 2-220 3 Enabled 4 Enabled 5 Enabled 6 4=400 ms DISA Programming 2-81 2-111 7 None CO Line Group Programming 2-69
PAGE 602
F-8 Quick Reference Tables Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Release Timer 2-75 4 020=200 ms Reseize Timer 2-76 5 200=200 sec Guard Timer 2-77 6 05=.5 sec Seize Timer 2-77 7 010=0.
PAGE 603
Quick Reference Tables F-9 Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Max Out I-Frames 2-166 7 K 001 Leading 1 2-167 8 Enabled Leading 011 2-167 9 Enabled 7/8 Digit Number Plan 2-168 10 ITU Calling Number 11 Enabled 12 Normal 10 Digit Number Plan 2-168 2-169 2-169 13 ITU 11 Digit Number Plan 2-170 14 ITU Loopback ISDN PAGE B PROGRAMMING FLASH 45 Btn 20 Page B 1 3 Maximum
PAGE 604
F-10 Quick Reference Tables Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Blue Alarm 2-267 2 Enabled Yellow Alarm 2-268 3 Enabled Red Alarm 2-269 4 Enabled Bipolar Alarm 2-269 5 Enabled Frame Slip Alarm 2-270 2-270 2-267 6 Enabled 7 Enabled 11 Enabled 12 Enabled Minor Alarm 2-271 2-271 13 15 min Major Alarm 2-272 14 30 min Time Period 2-272 15 5 min Attendant Display 2-2
PAGE 605
Quick Reference Tables F-11 Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Station Night Class of Service (COS) 2-59 3 COS 1 Speakerphone/Headset Programming 2-236 4 0 (Full Speakerphone) Pick-Up Group(s) Programming 2-44 5 Group 1 Paging Zone(s) Programming 2-212 6 Zone 1 Line Group Access - Station 8 Group 1 LCR Class of Service (COS) 2-68 B-16 9 0 (Unrestricted Access) Off-Hook Prefere
PAGE 606
F-12 Quick Reference Tables Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Name in Display A-8 2 YES=phone number in display Baud Rate Display A-8 3 19.
PAGE 607
Quick Reference Tables F-13 Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features UCD Secondary RAN Page # Program Code 4-45 UCD TIMERS Flexible Button Default Value 11 None FLASH 61 UCD Ring Timer 4-44 1 60 sec UCD Message Interval Timer 4-36 2 60 sec UCD Overflow Timer 4-40 4-46 4-37 3 60 sec 4 004 sec 5 000=Disabled 4-38 4-42 6 300 sec 1–8 None UCD Auto Wrap-Up Timer UCD No-Answer Recall Timer UCD No-Answer Retry Timer UCD ANNOUNCEMENT TA
PAGE 608
F-14 Quick Reference Tables Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Deny Table B Programming 2-281 4 None Special Table 1 Programming 2-282 5 All Codes Denied Special Table 2 Programming 2-282 6 All Codes Denied Special Table 3 Programming 2-282 7 All Codes Denied Special Table 4 Programming 2-282 2-282 2-282 8 Home 9 None 10 None 11 None 12 None Area Code for Special Table 1
PAGE 609
Quick Reference Tables F-15 Appendix F - Flash Codes and Numbering Plans Table F-1: Feature Default Values Features System Reset Page # Program Code 2-260 PRINTING SYSTEM DATABASE PARAMETERS Flexible Button Default Value 20 --- FLASH 85 Printing System Parameters 2-258 1 Default Printing CO Line Attributes 2-65 2 Default Printing Station Attributes 2-245 2-89 2-285 3 Default 4 Default 5 Default 6 Default Printing LCR Tables 2-242 B-19 7 Default Printing Entire System Databa
PAGE 610
F-16 Default Numbering Plan Appendix F - Flash Codes and Numbering Plans Function Ele c tr on ic At ten da nt Sin gle Lin e Dig ita l Default Numbering Plan Code Page ● 911 Attendant Alert View/Delete (requires button) 608/608+FLASH Account Code (requires button) 627 ● ACD Call Factor* (requires button) 580+[UUU]+[FFF] ● ACD Call Qualifier* 570+[YYY] ● ● ● 3-5 ● 2-7 ● 4-7 ● ● 4-7 579+[UUU] ● ● ● 550-565 ● ● ● 574 ● ● ● 4-3 ACD Member Status* 573 ● ● ● 4-8 ACD
PAGE 611
Default Numbering Plan F-17 Function Ele ctr on ic Att en da nt Sin gle Lin e Dig ita l Appendix F - Flash Codes and Numbering Plans Code Page ● ● ● Background Music (Channel 3=MPB3 only) 632+[0 (off), 1, 2, or 3] Call Back 622 Call Coverage - Non-Ringing (requires button) 647+[XXX] ● ● ● Call Coverage - Ringing (requires button) 646+[XXX] ● ● ● 640+[C] ● ● ● ● 2-25 [640]+[✳]+[YYYY] ● ● ● ● 2-31 642+[XXX]+[C]+destination ● ● ● ● 2-29 Call Park (group 1-8) 430-437
PAGE 612
F-18 Default Numbering Plan Ele ctr on ic Att en da nt Sin gle Lin e Dig ita l Appendix F - Flash Codes and Numbering Plans Function Code Group Call Pick Up (requires button) #0 (Admin 771**) ● ● ● Headset Mode 634 ● ● ● HPT (8-btn digital) 667 ● Hunt Group (group 1-8) 450-457 ● ● ● 645 ● ● ● 2-154 648+[#,✳] ● ● ● 2-184 [SPEED]+[#] ● ● ● LCR (E911 active on CO Line) 800 (Admin 773**) ● ● ● ● B-5 LCR (if active) or CO Line Group 1 9 ● ● ● ● B-5 Loop Key (
PAGE 613
Default Numbering Plan F-19 Dig ita l Ele ctr on ic Att en da nt Sin gle Lin e Appendix F - Flash Codes and Numbering Plans Function Code Page ● 2-310 SLT Volume 638+[V] Software Identification (MPB) 610 ● ● ● 2-235 Software Version (MPB) 605 ● ● ● 2-235 Speed Dial [SPEED]+[YYYY] ● ● ● 100-195 / 100-351 ● ● ● 611 ● ● ● 2-136 636+[XXX] ● ● ● 2-253 Stop Trace 658 ● ● ● -- UCD Group (group 1-8) 550-557 ● ● ● Unanswered CO Call Transfer 639 Universal Day/Nig
PAGE 614
F-20 Part Numbers Appendix F - Flash Codes and Numbering Plans Part Numbers Table F-2: XTS System Part Numbers 8-Button Basic Keyset (Off-White) TR9011-08 8-Button Basic Keyset (Burgundy) TR9011-60 8-Button Basic Keyset (Charcoal) TR9011-71 24-Button Enhanced Keyset (Off-White) TR9013-08 24-Button Enhanced Keyset (Burgundy) TR9013-60 24-Button Enhanced Keyset (Charcoal) TR9013-71 12-Button Executive Keyset (Off-White) TR9014-08 12-Button Executive Keyset (Burgundy) TR9014-60 12-Button Exe
PAGE 615
Part Numbers F-21 Appendix F - Flash Codes and Numbering Plans Table F-2: XTS System Part Numbers Cabinet 3000-00 Basic Rate Interface Board (BRIB) 8031-41 Digital Telephone Interface Board (DTIB12), 12-Circuit 8032-30 Digital Telephone Interface Board Expansion (DTIBE), 24-Circuit 8032-40 Direct Inward Dial Board (DIDB), 4-Circuit 8031-10 DTMF Receiver Unit (DTRU), 2-Circuit 8031-50 DTMF Receiver Unit (DTRU4), 4-Circuit 3031-60 Electronic Telephone Interface Board (ETIB), 12-Circuit 8032-2
PAGE 616
F-22 Part Numbers Appendix F - Flash Codes and Numbering Plans Table F-2: XTS System Part Numbers Serial Interface Unit (SIU) 8035-00 Single Line Interface Board (SLIB), 6-Circuit 8033-00 Single Line Interface Board (SLIBE), 12-Circuit 3033-02 Single Line Interface Board (SLIBC), 12-Circuit w/Caller ID 3033-03 T-1 Interface Board (T1IB), 24-Circuit 8031-31 Voice Over Internet Protocol (VoIP) card with one VoIP module TR8037-02 Voice Over Internet Protocol (VoIP) card with two VoIP modules TR
PAGE 617
Index i Index Numerics 10-Digit Number Plan 2-169 11-Digit Number Plan 2-170 3-Digit Area/Office Code Table (LCR) B-6 6-Digit Office Code Table (LCR) B-7 7/8 Digit Number Plan 2-168 911 911 Feature 2-4 Enhanced 911 Integration 2-5 Enhanced 911 Power Failure Station 2-6 911 Attendant Alert 2-4, 3-5 A Account Code 2-7 Account Codes Forced 2-7 Initialize Verified Account Code Table 2-11 Print Verified Account Codes 2-12 Traveling COS (Verified) 2-9 ACD 4-3 ACD Call Qualifier 4-7 ACD Member Status 4-8 ACD Ov
PAGE 618
ii CO Line External (Off-Net) Forward 3-6 Custom Messages 3-6 Day/Night/Special 3-8 Display - T-1 Alarms 2-273, 3-16 Display Timer 3-22 Preset Forward 3-24 Recall Timer 3-25 Speed Dial - System Storing 3-26 Station Assignment 3-14 Attendant CO Line External (Off-Net) Forward 3-6 Attendant Day/Night/Special 3-8 Attendant Directory List Programming 3-8 Auto Callback - DSS/BLF 2-21 Automatic Call Back Timer 2-21 Automatic Call Distribution 4-3 Automatic Privacy 2-15 B Background Music 2-15 Barge-In Warn Tone
PAGE 619
Index CO Call Transfer 2-48 CO Direction 2-87 CO Flexible Port Assignment 2-60 CO Line Access 2-62 Attributes 2-63 Button Flash Rate 2-74 CO Direction 2-87 CO Line Group Programming 2-69 CO Line Queue Button Flash Rate 2-83 Display Ring Assignments 2-74 DTMF Sending 2-66 Groups 2-68 Guard Timer 2-77 Identification 2-70 Identification Display 2-70 Incoming Ringing Assignment 2-72 Initializing Attributes 2-63 In-Use Hold (I-Hold) Flash Rate 2-80 Line Group Access - Station 2-68 Line Queuing 2-82 Loop and Poo
PAGE 620
iv Index Initialize Directory Dial Table Parameters 2120 Print Directory Dial Table Parameters 2-120 Directory Dialing 2-115 Directory List Programming 3-8 Directory Number (BRI) 2-160 Directory Number (PRI) 2-166 DISA 2-110 Access Code 2-111 Call Forwarding 2-112 CO-to-CO 2-113 Programming 2-111 DISA Timer 2-92 Disable Outgoing CO Line 3-12 Disconnect Timer 2-176 Distinctive Ring Tone Enabling/Disabling 2-124 Distinctive Ringing CO Line Distinctive Ring Tone 2-123 Ring Tone - Station (User Selectable) 2-
PAGE 621
Index Hunt Groups 2-150 Hunting Assignment Pilot 2-150 Pilot All Ring 2-150 Station 2-150 Hyper Terminal Downloading Database E-9 Uploading Database E-8 HYPERTERMINAL E-8 I ICLID 2-153 Answered Call Management Table 3-23, A23 Baud Rate Display A-8 Call Management Tables 3-23, A-23 Caller-Entered ICLID Digits A-6 Calling Number / Name Display A-5 Enable/Disable A-8 Incoming Number/Name for SMDR Records A-6 Initializing ICLID-DID Tables A-11 Local Name Translation A-7 Name in Display A-8 Port Assignment A-9
PAGE 622
vi LCR B-1 3-Digit Area / Office Code Table B-6 6-Digit Office Code Table B-7 Call Cost Display B-17 Call Progress B-14 Daily Start Time Table B-11 Default Database B-15 Enable / Disable B-17 Exception Code Table B-7 Flowchart B-4 Forced Least Cost Routing B-15 Initilize LCR Tables B-18 Insert / Delete Table B-10 LCR Class of Service (COS) B-16 Operation (When LCR is Enabled) B-5 Print LCR Tables B-19 Printout B-20 Programming Tables B-5 Route List Table B-8 Routing for Toll Information B-14 Tables B-3 Ver
PAGE 623
Index Automatic/Manual Operation 2-202 Day of Week Programming 2-203 External Night Ringing 2-203 Manual Operation 2-204 Night Class of Service (COS) 2-204 Night Ringing Assignments 2-204 Universal Night Answer (UNA) 2-204 Weekly Night Mode Schedule 2-204 NT / TE Mode 2-165 O Off-Hook Preference 2-229 Off-Hook Signaling 2-204 Off-Hook Voice Over 2-205 OHVO 2-205 One-Touch Recording 2-304 Warning Tone 2-305 Outside Call 2-208 Answering 2-208 Making 2-208 Placing the call on hold 2-208 P Paging 2-208 Acces
PAGE 624
viii Ringback on Transfer 2-48 Route List Table (LCR) B-8 S Save Number Redial 2-232 Seize Timer 2-77 Serial Number (MPB) 2-232 Service Provider Identifier (SPID) 2-162 Setting System Time/Date 3-13 Set-Up Timer 2-176 Single Line Telephone 2-233 SLT 2-233 Compatibility 2-233 DTMF Receiver Timer 2-233 Hook Flash Bounce Timer 2-234 Hook Flash Timer 2-233 SLT DTMF Receivers (Toll Restrictions) 2-286 SMDR 2-248 Baud Rate Display 2-251 Call Qualification Timer 2-252 Character Print Assignment 2-251 Enable/Disa
PAGE 625
Index Printing Exception Tables 2-285 Related Items 2-286 Special Table 2-282 Toll Table - Entering 2-278 Tone Mode Calling Station 2-49 Tone Mode Override 2-40 Transfer 2-46 Ringback 2-48 Transfer Search 3-21 Transmit Volume 2-78 U UCD 4-3, 4-35 Alternate UCD Group Assignments 4-36 Incoming CO Direct Ringing 4-36 Initialize UCD Group Parameters 4-47 Message Interval Timer 4-36 No-Answer Recall Timer 4-37 No-Answer Retry Timer 4-38 Overflow Station Assignment 4-38 Overflow Station Forwarding 4-39 Overflow
PAGE 626
x System Requirements D-5 Technical Data D-6 Voice Encoder Information D-6 VoIP Glossary D-16 Volume Control 2-309 W Wanderer 2-182 Weekly Schedule Table (LCR) B-12 Wink Timer 2-263 Y Yellow Alarm 2-268 Index