U S E R G U I D E
STARPLUS TriadTM XTS Digital Telephone Systems Station User Guide October 2001 - Issue 1 P/N: 3052-00
I Issue Release Date 1 10-01 Changes Initial Release LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc.
October 2001 i Contents Account Codes ......................................................................... 1 Using Account Codes...................................................... 1 Verified Account Codes.................................................. 2 Account Codes - Traveling COS (Verified) ............... 3 ACD / UCD.................................................................................. 4 ACD Call Factor .................................................................
ii October 2001 Attendant Disable Outgoing CO Line....................... 23 Attendant Override ......................................................... 23 Attendant Setting Time and Date .............................. 24 Attendant Speed Dial - System Storing ................... 24 Attendant Unavailable ................................................... 25 Attendant Voice Mail Alarm Clear .............................. 26 Background Music (Optional) .............................................
October 2001 Calling Station Tone Mode Override ................................ 44 Camp On..................................................................................... 44 CO Line - Access ....................................................................... 46 CO Line Queue.......................................................................... 46 Conference................................................................................. 47 Conference Combinations..............................
iv October 2001 Night Service ............................................................................. 71 Off-Hook Voice Over (OHVO) .............................................. 72 Outside Calls.............................................................................. 74 Placing an Outside Line on Hold ................................ 74 Answering a Recall........................................................... 74 Answering an Outside Call............................................
October 2001 Text Messaging (Silent Response)..................................... 93 Universal Day/Night Answer ............................................... 94 Voice Mail ................................................................................... 94 Call Forwarding to Voice Mail Groups ...................... 94 Retrieving Voice Messages ........................................... 95 Voice Mail Transfer with ID Digits .............................. 95 Voice Mailbox Button .......................
vi October 2001 Digital Telephone Features 12 9 6 2 4 3 1 5 JUL 21 99 STA 153 12:31 pm VOLUME SPEED HTP abc def CAMP ON 1 2 3 ghi jkl mno 5 4 wxy 8 9 S oper 0 ON/OFF 10 15 CONF FORWARD 6 tuv 7 prs MSG FLASH 16 TRANS # MUTE 8 HOLD 13 11 7 14
October 2001 vii Digital Key Telephone Buttons Number Feature Description 1 Display (Executive Displays information about telephone Models only) status, dialing directories, and text message information. 2 htp Used to select mode of operation: Handsfree, Tone, or Privacy. 3 msg Key Used for Auto-CallBack to a phone that has left a text message or to access voice messages. 4 conf Key Used to establish conference calls.
» » » » » » » » NOTES » » » » » » »
Account Codes 1 ABOUT THIS USER GUIDE … FLEXIBLE BUTTONS -- Most of the features described in this user guide may be set up on a flexible button for one-button access. (Refer to “Flexible Button Programming” on page 56.) ❑ However, for certain features to operate properly, a Flex flexible button MUST be preprogrammed. A “Flex Btn” Btn symbol has been used to indicate those features.
2 Account Codes Verified Account Codes ❑ Flex Btn Prior to placing an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12-digits. SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial the account code. If the account code contains fewer than 12 digits, dial [ ✳] to automatically return to the call. 4. Dial [9] or CO Access code. Dial tone sounds. 5. Dial the desired number.
Account Codes Account Codes - Traveling COS (Verified) 3 ❑ Flex Btn To use Verified Account Codes: 1. Press preprogrammed ACCOUNT CODE button (627) before accessing a CO line. 2. Dial account code up to 12-digits. If account code matches a verified account code, intercom dial tone is returned. Otherwise an error tone is presented. 3. Access outside CO line or dial LCR code and dial desired number. SMDR must be enabled for the Account Code feature to operate.
4 ACD / UCD ACD / UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions. ACD Call Factor ❑ Flex Btn The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller.
ACD / UCD ACD Help 5 ❑ Flex Btn While on a call in progress, the Agent presses their preprogrammed HELP flexible button and the following occurs: Confirmation tone sounds. Agent’s HELP button illuminates if a supervisor is logged into their ACD group. If no supervisor is logged in, agent receives error tone and HELP button does not illuminate. ACD supervisor station receives Help message when an ACD member in the same group initiates a Help request.
6 ACD / UCD ACD Member Status Any station (Supervisor or Agent) logged onto the ACD group views the group members display as follows: 1. Dial the ACD Group Member Status code [573] on the dial pad, -orPress preprogrammed flexible button. Display shows ACD Group 5XX (XX=ACD group #). The status of the ACD agents is displayed with a letter following the station number where the agent is logged in .
ACD / UCD 7 ACD Overflow Available/Unavailable To place a station in Available Mode: Dial [578] on the dial pad, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive ACD calls. To place a station in Unavailable Mode: Dial [578] on the dial pad, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from receiving ACD calls.
8 ACD / UCD To log into an ACD Secondary Group: Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -orPress a preprogrammed LOGIN flexible button. The Agent enters their unique AGENT ID code (0000-9999). The LOGIN flexible button LED is lit steady. A confirmation tone sounds and the agent is logged onto the ACD group. The ON/OFF LED extinguishes if the agent started the sequence in the handsfree mode.
ACD / UCD 9 The ACD Supervisor Display shows the following information: 5 XX: CI Q : XX AGEN TS: XX OC : HH:MM:SS 5XX = ACD Group (550-565) CIQ: XX = Calls in queue AGENT(S): XX = Agents logged in OC: hh:mm:ss = Oldest call in hours, minutes and seconds To change the display to a different group: Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group you want to observe, -orPress the preprogrammed flexible button.
10 ACD / UCD To log out, dial LOGOUT CODE [575] on the dial pad, followed by the desired ACD group number (5XX), -orPress a preprogrammed LOGIN/LOGOUT flexible button, the LED extinguishes. ACD Supervisor Log-in LED only lights for ACD group assigned to that button. The same flexible button can be used to toggle the Login/Logout feature. ACD/UCD Available/Unavailable To make a station available: Dial [566] on the dial pad, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button.
ACD / UCD 11 2. Dial the ACD group number (5XX). ON/OFF button LED lights steady. The ACD/UCD Calls In Queue Status Display shows the following information: ACD5XX 00 C A LLS IN QUEUE MMM DD Y Y HH:MM am 5XX = ACD Group Number 550-565 This idle display tells the agent and/or their supervisor how many calls are in queue. 3. Replace handset or press ON/OFF button to terminate the display.
12 ACD / UCD UCD Calls In Queue Display From an idle display key telephone: 1. Dial [567] on the dial pad, followed by the UCD group number (55X), -orPress preprogrammed flexible button. ON/OFF button LED lights steady. This idle display prompts a Supervisor that a group is having problems answering their calls.
ACD / UCD 13 To make a station unavailable: Dial [566] on the dial pad, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from receiving UCD calls. UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station: 1. Lift handset or press ON/OFF. 2. Press FWD or dial [640]. 3. Dial desired code: [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 4.
14 Answering Machine Emulation Answering Machine Emulation ❑ Flex Btn When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller. Notification Methods There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.
Attendant Features 15 Speaker Mode The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller in VM, the display shows. VM SCREENING MMM DD Y Y HH:MM am Mailbox owner options when a call is sent to voice mailbox: To leave caller in VM and turn off speaker, press ON/ OFF and continue to listen to message being left without taking action at the keyset.
16 Attendant Features When a 911 call is being made from a user station, the 911 ALERT flexible button rapidly flashes on the Attendant station, and an audible tone emits from the Attendant’s speaker. The display shows: E911 CALL MMM DD Y Y STA XXXX HH:MM am To turn off the alert: Press the 911 ALERT flexible button. Display and tone continues until this occurs, then the display returns to normal and the audible alarm ceases. LED continues to flash until all 911 calls are viewed.
Attendant Features 17 Attendant CO Line External (Off-Net) Forward To activate off-net forwarding: 1. Dial [603] on the dial pad, -orPress preprogrammed CO OFF-NET FORWARD button. 2. Dial the CO group access code of group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups 3. Dial the speed bin number that contains the number where calls are to forward. A confirmation tone sounds. To cancel off-net forwarding: 1. Dial [603] on the dial pad, -orPress preprogrammed CO OFF-NET FORWARD button. 2.
18 Attendant Features 2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected. mmmmmmmmmm... ENTER MSG: 3. Enter the custom message using the dial pad keys to enter the letters as shown in the following. Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7 = 7# ‘ = 14 & = *4 .
Attendant Features Attendant Day/Night/Special 19 ❑ Flex Btn The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button to place the system into Night Mode. The Night Service feature provides a means to put the system in night mode or remove the system from night mode from any keyset, providing the system was put in night mode by the night service feature flexible button [604].
20 Attendant Features The first entry (000) in the Directory List is shown on the display.
Attendant Features 21 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered. Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7 = 7# ‘ = 14 & = *4 . = 24 Figure 1: Directory List Keypad Map 6. Press SPEED when finished.
22 2. 3. 4. 5. Attendant Features If just changing a name associated with an existing Table entry, skip to step 4. Press TRANS. Dial three-digit Local Number/Name Translation Table number (600-799) that represents the desired telephone number. Press MUTE. Use keys on the dial pad to enter the name (up to 24 characters may be entered). The display updates as the name is entered. If an error is made during keystroke entry, press FLASH to clear the current name. 6. Press SPEED when finished.
Attendant Features 23 6. Press SPEED when finished. Confirmation tone sounds and the display updates. 7. Press HOLD, then use [6] or [#] to scroll to next entry. -orHang up to end programming. Attendant Disable Outgoing CO Line The first Attendant can disable CO lines to prevent outgoing access to those lines. To disable CO Lines: 1. Lift handset or press ON/OFF button. 2. Dial [602] on the dial pad. A confirmation tone sounds. 3. Press the line button(s) of the CO Line(s) to disable.
24 Attendant Features Attendant Setting Time and Date System Time/Date must be set by the first programmed Attendant via admin programming or using feature code 692. To set using the feature code: 1. Dial [692] on the dial pad. A confirmation tone sounds. 2. Enter date and time as follows: YYMMDDHHMM YY = Year (00-99) MM = Month (01-12) DD = Day (01-31) HH = Hour (00-23) MM = Minute (00-59) When the correct number of digits are entered, a confirmation tone sounds. 3.
Attendant Features 25 Insert a No-Display Character -- Press TRANS as the first entry in the speed bin. This causes the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed. Speed Bin numbers 9060-9099 are not monitored by Toll Restriction. Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode.
26 Background Music (Optional) Attendant Voice Mail Alarm Clear The Attendant display shows an alarm condition when the system detects that the digital voice mail is out of service. Dial feature code [656] to clear any alarm from the display. It does not clear the condition, just clears the display. Background Music (Optional) To activate Background Music: 1. Dial [632] or press preprogrammed BGM flexible button. The LCD displays: 0:OFF 1/2/3: CH-1/2/3 MMM DD Y Y HH:MM am 2.
Call Back 27 Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. If you dial a telephone number that is busy and you want to leave a Call Back indication: 1. Press preprogrammed CALL BACK flexible button. 2. Replace handset or press ON/OFF. When busy station hangs up, you are signaled. 3. Answer the call; the station you called will then be signaled.
28 Call Coverage Call Coverage ❑ Flex Btn The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. To assign a Call Coverage Button: 1. Press [SPEED] + [SPEED]. 2. Press a desired flexible button. 3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone sounds.
Call Coverage 29 2. The Coverage station user then presses their flashing COVERAGE flexible button, -orPresses the ON/OFF button. The call is answered and ceases to ring at any other stations that may have the same coverage appearance. One of the following messages display after the call is answered.
30 Call Forward Call Forward The Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in admin programming. To activate Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial [640]. 3. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 4.
Call Forward 31 Call Forward - External (Off-Net) Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature. To activate Off-Net Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial [640] on the dial pad. 3.
32 Call Forward To activate Follow Me Call Forwarding: 1. Lift the handset or press ON/OFF button. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial station number of the station from which forwarding is desired. 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 5. Dial the three- or four-digit destination number where calls are to be forwarded. (Station, Voice Mail, ACD/UCD, or Hunt Groups.) 6.
Call Park 33 5. Dial the three- or four-digit destination number where calls are to be forwarded. (System Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds; five seconds later a dial tone is received. To remove Follow-me Call Forwarding (off-site location): 1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. 2. Dial the Follow-Me Forward code [642] on the dial pad. 3.
34 Call Park To retrieve a parked call: Dial the Personal Call Park location code [438] on the dial pad, -orPress the preprogrammed PERSONAL PARK button. A talk path is established between the two parties. SINGLE LINE TELEPHONE While connected to first call: 1. Depress the hookswitch momentarily. Intercom dial tone sounds. 2. Dial [438]. Call is placed in personal park. 3. Dial desired number for second call. 4. Depress the hookswitch momentarily. Intercom dial tone sounds. 5. Dial [438].
Call Park 35 To retrieve a Station Park Call: Dial [# 6] + user’s station number, while at the user’s telephone or from any telephone in the system. -orDial [438] from the user’s station. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no TRANS button. The user must use 438 and hookflash 439 feature codes.
36 Call Pickup To retrieve a Parked Call: 1. Lift handset or press ON/OFF button. 2. Press the [#] button. 3. Dial parking location (430 to 437) where the call was parked or press the preprogrammed CALL PARK flexible button. SINGLE LINE TELEPHONE To place an outside call on hold and consult with, page, or call an internal party before transferring the outside call: 1. Depress and release the hookswitch. The caller is put on Exclusive Hold. 2. Dial parking location (430 to 437).
Call Pickup 37 Directed Call Pickup ❑ Flex Btn To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. 3. Dial #0. To use Directed Call Pickup: 1. Dial the station number of the known ringing telephone. Receive ringback tone or call announce tone depending on the intercom selector switch setting. 2. Press the preprogrammed PICKUP button to answer the call. SINGLE LINE TELEPHONE To use Directed Call Pickup: 1. Lift the handset. 2. Dial [#1]. 3.
38 Call Transfer To use Group Call Pickup: 1. Lift handset or press ON/OFF button. 2. Dial [#0] on the dial pad, -orPress preprogrammed PICKUP button to connect to calling party. SINGLE LINE TELEPHONE To use Group Call Pickup: 1. Lift the handset. 2. Dial [#0]. You will be connected to the incoming intercom or outside line call. You must be in the same Pickup group as the ringing telephone to pickup the call. You MUST have access to the specific outside line or LOOP button to use Group Call Pickup.
Call Transfer 39 PBX/CENTREX Transfer While connected to an outside line (PBX/Centrex): 1. Press FLASH. Transfer dial tone is heard. 2. Dial PBX/Centrex station number. 3. Hang up to complete the transfer. SINGLE LINE TELEPHONE To make a PBX/Centrex Transfer: 1. Briefly depress and release the hookswitch. Intercom dial tone sounds. 2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (stutter tone sounds). 3. Dial desired telephone number. 4. Replace handset to complete transfer.
40 Call Transfer To answer the Screened Transfer: Your intercom will be signaling according to the intercom signal switch position. 1. Answer the intercom and receive the transfer notice. 2. Press OUTSIDE LINE or flashing LOOP button on hold. If the Direct Transfer feature is enabled, the screened transfer will go directly to the handset. You do not have to press a LINE or LOOP button to answer. Transfer Search When attempting to locate a party: 1.
Caller ID Display 41 Unscreened Transfer 1. Press TRANS. 2. When the called extension begins to signal, hang up to transfer the call (Recall Timer starts). 3. Replace handset or press ON/OFF. Caller ID Display Caller ID Display (Answered Calls) The Answered ICLID Table feature adds a table that captures the ICLID calls that were answered. The table can store up to 100 entries of the most recently answered ICLID calls.
42 Caller ID Name/Number Caller ID Display (Answered Calls) An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table. To enter the review process, dial [635].
Calling Forward Override 43 The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name. Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded.
44 Calling Station Tone Mode Override Calling Station Tone Mode Override Enables a calling station to override a called station’s H or P intercom settings. When placing a call to a station and tone ringing is desired: 1. Dial [6#] on the dial pad. 2. Dial the extension number, -orPress DSS button of desired station (call tone rings station). Camp On ❑ Flex Btn A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button.
Camp On 45 To answer a call that is waiting: When you hear one burst of muted ringing, press your flashing CAMP ON button. Any outside line you are connected to is placed on hold. Converse with the station placing the call, -orIf a call is being transferred, press the flashing OUTSIDE LINE button. If you do not have a CAMP ON button: Go on-hook with your present call, the Camp On call will ring through, -or Place the present call on hold, then go on-hook, the Camp On call will ring through.
46 CO Line - Access CO Line - Access To access an outside line: 1. Press idle CO line button, POOL button, -orDial CO line group access code or LCR code: 9, 801-823, 88+LLL (LLL = CO Line number). 2. Dial desired number for outside call. 3. Lift handset to converse or use speakerphone. SINGLE LINE TELEPHONE To access an outside line: 1. Lift the handset. 2. Dial access code: 9, 801-823, 88+LLL (LLL = CO line number). 3. Dial telephone number.
Conference 47 To answer a queue: If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing: 1. Lift handset or press ON/OFF button. 2. Press flashing OUTSIDE LINE button or LOOP button to answer. To cancel a call back request: 1. Dial the CO Line Queue Cancel code [626] on the dial pad. 2. Replace handset or press ON/OFF button. SINGLE LINE TELEPHONE 1. Dial outside line access code. Receive busy tone. 2. Briefly depress and release the hookswitch. 3.
48 Conference Conference Procedures 8-button digital/electronic telephones can assign a Conference button by using feature code 624. To establish a Conference: 1. Lift handset. 2. Select intercom station or dial desired outside party. 3. When called party answers, press the CONF button. 4. Add next conference party by selecting another outside line or intercom station. 5. If the next conference party is an outside line and a busy or wrong number is encountered, press one of the conference parties on hold.
Conference 49 1. Lift handset to re-enter a monitored conference. 2. To re-enter a conference placed on hold, repeat steps for establishing a conference. 3. To re-enter an unsupervised conference, lift handset and press flashing CONF button. The CONF button lights steady and a confirmation tone sounds. To terminate a Conference, the conference initiator who is actively in the conference must: Replace handset or push ON/OFF button to OFF.
50 Dial-By-Name To set up a Conference with Personal Park: 1. While connected to an outside line, depress the hookswitch momentarily. The intercom dial tone sounds. 2. Dial [438]. The first call is placed in personal park. 3. Dial desired number for second call. 4. Depress the hookswitch momentarily. The Intercom dial tone sounds. 5. Dial the code for SLT Conference Park [664]. All three parties are conferenced. 6. Hang up to terminate the conference.
Dial-By-Name 51 2. Dial person’s last name on the keypad as shown: 1 A-2 B-2 C-2 D-3 E-3 F-3 G-4 H-4 I-4 J-5 K-5 L-5 M-6 N-6 O-6 P-7 R-7 S-7 Q-7 T-8 U-8 V-8 W-9 X-9 Y-9 Z-9 * OPER 0 # EXAMPLE -- To search for the name BROWN, press [2][7][6][9][6]. When the system finds a unique numeric match to the name being dialed, the call is placed to the station matching the name. The intercom call signals the station according to the HT-P button.
52 Directory Dial Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.
Directory Dial 53 A=2 B = 22 C = 222 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * OPER # 0 Names beginning with the letter chosen display on the LCD display. If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display. Letters “Q” and “Z” are not marked on many telephone keypads; however, the illustration above shows the correct keys used to access these letters. 3.
54 Do Not Disturb To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -orPress the flexible button programmed for directory dialing. 3. Press the digit associated with the person’s name and when it displays, press SPEED to automatically dial the destination station. 4. Hang up to complete the transfer. Calls may be transferred to internal stations only.
Executive Override 55 To cancel One-time Do Not Disturb: Replace handset. The DND button LED extinguishes and DND cancels. SINGLE LINE TELEPHONE To activate Do Not Disturb: 1. Lift the handset. 2. Dial [631]. 3. Replace the handset. To remove Do Not Disturb: 1. Lift the handset. 2. Dial [631] or [662]. 3. Replace the handset.
56 Flash Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. » » » 8-button telephone users can assign a FLASH button by using code [660]. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call. An intercom dial tone will sound. Flexible Button Programming To program a flexible button (to use feature codes): 1. Press SPEED twice. 2.
Group Listening 57 5. Press ON/OFF. To erase a flexible button: 1. Press SPEED twice. 2. Press the flexible button to be erased. 3. Press FLASH. Confirmation tone sounds. 4. Press ON/OFF. To check flexible button programming: 1. Lift handset. 2. Press SPEED, then dial [7] + [#]. 3. Dial [2] to select the KEYBTN option. 4. Press desired flexible button(s) to display programming for the button(s) on the LCD. 5. When finished, replace the handset.
58 Headset Mode Headset Mode The user connects the modular headset to the handset jack on the telephone leaving the handset in place. The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -orPress preprogrammed HEADSET MODE button. LED lights steady. While Headset mode is active, the ON/OFF button activates the headset and disables speakerphone and intercom call announce operation at your station.
Intercom 59 Intercom Using an Intercom Button ❑ Flex Btn To program a Flexible Button as an Intercom Button: 1. Press the SPEED button twice. 2. Press the desired flexible button to program. 3. Dial [645] on the dial pad. A confirmation tone sounds. If an error was made during entry, error tone sounds. When intercom call rings a busy station (w/intercom btn): 1. The calling station receives ringback tone instead of busy tone.
60 Intercom Answering an Intercom Call When your intercom button signal switch is in the: H Mode (No LED) Handsfree Mode -- You hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy. P Mode (LED Flashing) Privacy Mode -- You hear three bursts of tone and a one-way announcement. The calling party cannot hear conversations in progress. Lift handset or press ON/OFF to answer. -orPosition the H-T-P switch to the H mode to answer.
Intercom 61 To use Intercom Transfer with DSS Buttons: 1. Receive or make an intercom call using a DSS button. 2. Press the TRANS button. Intercom dial tone sounds. 3. Press the DSS button where to transfer the call. 4. Hang up (stations 1 and 2 are connected). Placing an Intercom Call To place an Intercom Call: 1. Press the DSS button of the party to be called (if programmed at your phone), -orDial the extension number. Dialing a number in the numbering plan activates the telephone automatically.
62 Keyset Mode In the P mode (LED flashes at 30 ipm), you hear three bursts of tone and one-way announcement. The calling party cannot hear conversations in progress. Lift the handset or press the ON/OFF button to answer, -orPress the H-T-P button to the H mode to reply. In the H mode (No LED), you hear three bursts of tone and an announcement. Reply handsfree or lift the handset for privacy. SINGLE LINE TELEPHONE To place an intercom call: 1. Lift the handset. 2. Dial the intercom number.
Keyset Mode 63 When telephone is set to AT command mode, these AT commands are supported. Table 1: AT Command Modes Mode Description Inactive No CTI information is sent/received by the telephone. ATD Modem Dialing Command -- The telephone will recognize the ATD and accept digits after the command. ATH or Modem On-Hook/Off-Hook Command -- ATH or ATH0 will force ATHX the telephone to go to the on-hook state from its current state.
64 Last Number Redial ELECTRONIC TELEPHONE Not applicable SINGLE LINE TELEPHONE Not applicable Last Number Redial The Last Number Redial (LNR) feature permits the automatic redialing of the last telephone number dialed on an outside line. Up to 24-digits can be stored. Outside line selection of the same line used is automatic. To use Last Number Redial: 1. Press the SPEED button. 2. Press [#]. The last number dialed over an outside line is automatically redialed.
LCR Operation 65 LCR Operation To place an outside call when LCR is enabled in the system: 1. Dial [9] on the dial pad, -orPress preprogrammed LCR button. 2. Dial the desired telephone number. 3. Wait for an answer. Lift handset or use the speakerphone to converse. If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line, then hang up. To answer an LCR Queue Call Back: 1. When telephone is signaled, answer the call. 2.
66 Loop Key Loop Key ❑ Flex Btn A station not having a direct appearance for a CO line receives incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button. To make a Loop button: 1. Press the SPEED button twice. 2. Press the desired flexible button. 3. Dial [89]. 4. Press HOLD. Mailbox Buttons ❑ Flex Btn To program a station’s mailbox on a flexible button: 1. Press SPEED twice. 2.
Message Wait 67 Message Wait ❑ Flex Btn Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can press the flashing MSG WAIT button to ring each party in sequential order. 8-button phones use code 623 to assign a MESSAGE WAITING button.
68 Modem SINGLE LINE TELEPHONE To leave a message waiting indication: 1. Lift the handset. 2. Dial the desired intercom station. Receive no answer or DND tone sounds. 3. Briefly depress and release the hookswitch. 4. Dial [623]. 5. Hang up. To answer a message waiting indication (your message waiting lamp is flashing or there is an interrupted dial tone when you lift the handset): 1. Lift the handset. 2. Dial [663]. Station that left message will ring.
Mute 69 Telephone System Modem Access Feature code 499 is used for access to the telephone system modem. This modem allows remote telephone system programming via an SLT or externally by having a call transferred to extension 499. Additionally, COs and DIDs can be programmed to ring directly to extension 499. Mute Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset.
70 Name In Display Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters) by using keys on the dial pad.
Night Service 71 SINGLE LINE TELEPHONE To create your name: 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad. 3. Briefly depress the hookswitch and release to complete the programming process. To erase your name: 1. Dial [690] on the dial pad. 2. Briefly depress the hookswitch and release to complete the erasing process.
72 Off-Hook Voice Over (OHVO) Off-Hook Voice Over (OHVO) ❑ Flex Btn While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays. The calling station is placed in a one-time DND mode upon initiating the voice-over.
Off-Hook Voice Over (OHVO) 73 The calling OHVO station is not connected or able to hear the called station’s conversation (the connection only allows the calling station to transmit to the called station). The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in H mode.
74 Outside Calls SINGLE LINE TELEPHONE Not applicable Outside Calls ❑ Flex Btn Placing an Outside Line on Hold If your system is programmed for Exclusive Hold Preference, press HOLD once for Exclusive Hold or twice for System Hold. -orIf your system is programmed for System Hold Preference, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring.
Paging 75 Placing an Outside Call To access an outside line for dialing out: 1. Press idle CO line button, POOL button, -orDial access code (9, 801-823, 88+LLL). LLL = CO Line Number 2. Dial desired number for outside call. 3. Lift handset or use speakerphone to converse with party. Paging If you are given the ability to make page announcements.: 1. Lift handset or press ON/OFF. 2. Dial a three-digit paging code or press preprogrammed PAGING flexible button.
76 Personalized Messages 4. Stations receiving a page Announcement can press the Volume Bar to change Paging Volume. The display shows: S PE AKE R PAGE [#########] MMM DD Y Y HH:MM am 5. Replace handset to terminate the page announcement. Stations off-hook or in DND will not hear the page announcement. Paging - Meet Me To request another party meet you on a page: 1. Dial desired three-digit paging code. 2. Request that party meet you on the page. 3.
Personalized Messages 77 To select a pre-assigned message: 1. Dial [633] on the dial pad, -orPress a preprogrammed PERSONAL MESSAGES button. 2. Dial the 2-digit code for the message that displays. A confirmation tone sounds and the DND button LED flashes. 00 01 02 03 04 05 = (clears messages) = On Vacation = Return AM = Return PM = Return Tomorrow = Return Next Week 06 07 08 09 10 = On Trip = In Meeting = At Home = On Break = At Lunch To cancel a pre-assigned message: 1.
78 Personalized Messages 2. Dial a valid message number (21-30) for the desired custom message. The first Attendant should provide a list of messages to each station user. To program a unique custom message: 1. Dial [633] on the dial pad. 2. Dial a valid message number (18-20) for the desired custom message. 3. Enter a custom message, up to eight characters. 4. Press HOLD to save. To use a unique custom message: 1. Dial [633] on the dial pad. -orPress a preprogrammed PERSONAL MESSAGES button. 2.
Personalized Messages 79 To activate a message with a custom return time or date: 1. Dial the Message Access code [633] on the dial pad. 2. Then dial the desired message number [11 - 17]. Users may activate the following messages and be prompted to enter a return time or date: [11] = Vacation Until: MM/DD [12] = Return: HH:MM xm or MM/DD [13] = On Trip Until: MM/DD [14] = Meeting Until: HH:MM xm [15] = At Home Until: HH:MM xm [16] = On Break Until: HH:MM xm [17] = At Lunch Until: HH:MM xm 3.
80 Personalized Messages To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. DND button LED extinguishes. SINGLE LINE TELEPHONE Not applicable Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [6] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD.
Personalized Messages 1 2 3 4 5 6 - (Clear Messages) At Home At Lunch In Meeting On Break On Trip 81 7 8 9 10 11 - On Vacation Return AM Return PM Return Next Week Return Tomorrow 4. When the desired message is shown on the LCD display, pressing the HOLD button activates that message on your station. Confirmation tone sounds and the DND button LED flashes. To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset.
82 PBX/Centrex Codes on a Flex Button To use the flexible button, press that flexible button, then either: Dial the 2-digit message number (00-10 or 18-30) to activate the message. Confirmation tone sounds and DND button LED flashes. -orPress [#] to scroll forward or [6] to scroll backward through the list. When desired message is shown on the LCD, press HOLD to activate that message on your station.
Release Button Release Button 83 ❑ Flex Btn The Release Button feature lets the station user disconnect calls while off-hook (on handset, not speakerphone), speeding up call handling time. While off-hook (on handset, not speakerphone) on an intercom call, transfer sequence, page announcement, or CO call: Press the preprogrammed RELEASE button [641] to terminate intercom call, transfer sequence, page announcement or CO call. Redial Last Number Redial 1. Press SPEED. 2. Press pound [#] key.
84 Redial Repeat Redial ❑ Flex Btn A keyset station user places a CO call and receives a Busy or No Answer: 1. Press the preprogrammed RPT REDIAL flexible button [643]. The LCD prompts the user for a timer value. ENTER RPT REDIAL TIMER: XXX 006-999 2. Enter a valid number (006-999 seconds) for the Repeat Redial Timer. Default value is 060 (one minute). A confirmation tone sounds and the station user goes onhook. The flexible button LED lights steady.
Ring Down / Hot Line / Off-Hook Preference 85 SINGLE LINE TELEPHONE Not applicable Ring Down / Hot Line / Off-Hook Btn Preference Flex ❑ If your phone has been programmed for Off-Hook Preference, you can access an outside line, or a feature by going off-hook or pressing the ON/OFF button. It simulates the depression of a specific button and can be programed by a station user or a database administration programmer using code [691] + the button number.
86 Ring Tone 2. Dial the desired button number. Refer to the following chart. N 01 N 02 N 03 N 04 N 05 N 06 N 07 N 08 N 09 N 10 N 11 N 12 N 13 N 14 N 15 N 16 N 17 N 18 N 19 N 20 N 21 N 22 N 23 N 24 To disable Off-Hook Preference: 1. Dial [691] on the dial pad. 2. Dial [00] on the dial pad.
Ring Tone 87 2. Enter a valid tone number. The telephone speaker sounds a steady tone that correlates to the 2-digit entry. The 2-digit tone number displays in the lower left corner of the LCD display.
88 Serial Number Serial Number When feature code [609] is dialed on a display telephone, the serial number of the MPB displays. The serial number is used when you activate or upgrade the system. SERIAL NUMBER: XXXXXXXX Software Identification When a station dials feature code [610] on a display telephone, the system expects the next digits dialed to be a software identification code. This code is used to upgrade to a new version of software, e.g. upgrade from basic software to ACD software. 1.
Speakerphone 89 The bottom line of the LCD shows the features that are enabled for your software, e.g., BASIC or ACD. Speakerphone 1. Press ON/OFF to ON. (Intercom dial tone sounds.) 2. Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial number. Speakerphone is activated. 3. Press ON/OFF to end call. Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000 to 9019).
90 Speed Dial 3. Dial the speed bin location. 4. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover. HOLD -- Inserts a Pause. FLASH -- Inserts a Flash into the speed number. TRANS -- When used as the first entry in the speed bin, this inserts a no-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed. 5. Press the SPEED button. 6.
Station/Port Fixed Number 91 To store speed dial numbers: 1. Lift handset. 2. Dial [661] on the dial pad. 3. Dial desired station speed number (9000-9019). 4. Dial telephone number to store. 5. Briefly press and release the hookswitch. A confirmation tone sounds. Line Group 1 is programmed along with SLT speed numbers, and thus Line Group 1 is used when activating station speed dial from an SLT.
92 Station Relocate SINGLE LINE TELEPHONE Not applicable Station Relocate The Station Relocation Feature lets a user dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1. A station can be relocated by unplugging it, then plugging it into a new location. 2. Dial [636] on the dial pad. Then, dial the extension number of the station being relocated.
Text Messaging (Silent Response) 93 Text Messaging (Silent Response) The Text Messaging feature allows a station user to use text messages to respond to a caller that has either Camped On or has used the off-hook voice over (OHVO) feature to alert a busy station of a waiting call or message. The Camped On station may respond to the caller via the canned, custom, and silent response text (LCD) messages. Text messages appear on the calling party LCD display.
94 Universal Day/Night Answer SINGLE LINE TELEPHONE Not applicable Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal. UDA/UNA is established on a per CO line basis in admin programming.
Voice Mail 95 4. Dial the 3-digit Voice Mail group pilot number where calls are to be forwarded (440-447 = voice mail groups 1-8). Confirmation tone sounds. 5. Replace handset or press ON/OFF. Retrieving Voice Messages To enter the Voice Mail system to check for mail: Either dial Voice Mail group number, press preprogrammed VM GROUP flexible button, or press flashing MESSAGE WAIT button. You are then prompted to enter the password for your mailbox.
96 Voice Mail Voice Mail Group Button To program a VM GROUP flexible button: 1. Press SPEED twice. 2. Press desired flexible button to be programmed. 3. Dial 3-digit VM Group number (440-447=VM groups 1-8). 4. Dial the VMID number. Voice Mail One-Touch Recording ❑ Flex Btn The Voice Mail One-Touch Recording feature allows the station user, while on an internal/external call, to press a button and have the system record the conversation in the station user’s mailbox.
Volume Control 97 2. Once the system connects to the station, the user’s mailbox, the flexible button LED lights solid green and the LCD displays: RECORDING MMM DD Y Y 00:00 am To pause or resume recording after a pause, press the preprogrammed 655 key. 3. When the user finishes recording, press the preprogrammed VM RECORD button. The LED extinguishes and the normal LCD call information displays.
98 Volume Control The volume control on the Electronic Key Telephone consists of two wheels located on the right side of the telephone. Turning the wheel toward you decreases the volume. The front wheel controls voice, background music, and speakerphone volume. The rear wheel controls tone ringing volume. While using these function/features, Digital and Electronic Key Telephones display the following messages: Listening to Background Music ...
Volume Control 99 Using the handset on a CO call ... HA NDS E T CO MMM DD Y Y [#########] HH:MM am Receiving a page announcement ... S PE AKE R PAGE MMM DD Y Y [#########] HH:MM am Receiving an incoming tone ringing Intercom or CO call ... S PE AKE R R ING MMM DD Y Y [#########] HH:MM am SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone.
100 Volume Control The B/Z ringer switch is located on the bottom of the telephone near the line jacks. This switch should be set to the Z mode for business/hospitality applications and to the B mode for residential applications. The MSG light and the Line In Use (LIU) LEDs will not operate when set in the B ringer mode. For single line telephones that are not equipped with a volume control slider switch or to increase the volume greater than that allowed by the slider switch, use the following steps. 1.
Worksheets 101 Worksheets Flexible Button Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019
102 Default Numbering Plan Function SLT Attendant Electronic Digital Default Numbering Plan Code ● 911 Attnd Alert View/Del (reqsbtn) 608/608+FLASH Account Code (reqs btn) 627 ● ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ● ACD Call Qualifier* 570+[YYY] ● ● ● ACD CIQ Displ Btn* (specific ACD grp) (reqs btn) 579+[UUU] ● ● ● ACD Group* (group 1-16) 550-565 ● ● ● ACD Help* (reqs btn) 574 ● ● ● ACD Member Status* 573 ● ● ● ACD Overflow Avail/Unavail* 578 ● ● ● ACD
Function SLT Attendant Electronic 103 Digital Default Numbering Plan Code Attnd Clear Alarm (T-1) 606 ● Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] ● Attnd Custom Message 694+[XX]+message ● Attnd Day/Night/Special (reqs btn) 631 (DND key) ● Attnd Directory List Programming 693 ● Attnd Disable Outgoing CO Line 602+press CO line btn ● Attntd Override (reqs btn) 601 ● Attnd Setting Time and Date 692+date & time ● Attnd Unavailable 607 ● Attnd Voice Mail Alarm Clear 656
Attendant Caller ID Display (Unans Calls) 635 ● ● ● Caller ID Name/Number (reqs btn) 653 ● ● ● Calling Forward Override 5#+[XXX]+press[B] ● ● ● ● Calling Sta Handsfree Mde Ovride 7#+[XXX] ● ● ● ● Calling Sta Tone Mode Override 6#+[XXX] ● ● ● ● Camp On (8 btn) 620 ● Clear Call Fwd, DND, Personal Msg 662 ● ● ● ● CO Line (Idle) Direct Access 88+[LLL] ● ● ● ● CO Line Grp Access Code (grp 0-23) 800-823 ● ● ● ● CO Line Grp Access Code (all grps) 824 ● ● ● ●
Attendant Keyset Mode 648+[#,6] ● ● ● Last Number Redial [SPEED]+[#] ● ● ● LCR (E911 active on CO Line) 800 (Admin 773**) ● ● ● ● LCR (if active) or CO Line Group 1 9 ● ● ● ● Loop Key (reqs btn) 89 ● ● ● Message Wait 623 ● ● ● Modem 499 ● Modem - Voice Mail Access 498 ● Mute (8 btn) (reqs btn) 629 ● ● Name in Display 690 ● ● ● Night Service (reqs btn) 604 ● ● ● Off Hook Voice Over (reqs btn) 628 ● Page - All Call 700 ● ● ● ● Page - Ext Zone All,
Function SLT Attendant Electronic Default Numbering Plan Digital 106 Code SLT Directed Call Pickup #1 ● SLT Message Wait Answer 663 ● SLT Speed Dial 668+[YYYY] ● SLT Speed Programming 661+[YYYY] ● SLT Volume 638+[V] ● Software Identification (MPB) 610 ● ● ● Software Version (MPB) 605 ● ● ● Speed Dial [SPEED]+[YYYY] ● ● ● Sta Numbers (Fixed) - MPB1/MPB2 100-195 / 100-351 ● ● ● Station/Port Fixed Number 611 ● ● ● Station Relocate 636+[XXX] ● ● ● Stop Trace
Default Numbering Plan 107 LEGEND -B = Button w/ feature code: 622=Call Back, 620=Camp On, 625=Executive Override, 623=Message Wait, 628=OHVO BB = Button Number UUUU = ACD Supervisor/Agent ID Code (0000-9999) V = Volume Control Level (0-9) VVV = Voice Mail Group Number (440-447) C = Call Forward Condition Code (6-9=All Calls, No Answer, Busy, Busy/No Answer) XX = Custom Message Number (21-30) FFF = ACD* Call Factor (000-999) LLL = CO Line Number (001-048, MPB1; 001-144, MPB2) YYY = Last three digits
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STARPLUSTM Triad XTS Digital Systems FIXED FEATURE BUTTONS • • • • • • CAMP-ON Button -- Enables you to alert a busy party that an outside line is on hold and waiting for them. CONF (CONFERENCE) Button -- Used to establish and build conference calls. FLASH Button -- Used to terminate an outside call and restore dial tone without having to hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those systems.
Quick Reference Card STARPLUSTM Triad XTS Digital Systems PLACING AN OUTSIDE LINE ON HOLD To transfer a call using Directory Dialing • 1. Press the TRANS button. 2. Dial Directory Dial Code [680], -orPress the DIRECTORY DIAL flexible button. 3. Press the digit associated with the person’s name. When the name displays, press the SPEED button to automatically dial the station. 4. Press the ON/OFF button to complete transfer. Calls may only be transferred to internal stations.
EliteTM Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The Elite digital 30-button model provides a 7-line by 16-character display with 10 SOFT keys, a MENU key, and UP/DOWN scroll keys. From the main menu, use the soft keys to access the options listed. Q Q Q Q Q DIGITAL DIRECTORY SPEED DIAL PARK PICKUP MUSIC FEATURES DND LNR STA XXX MMM DD YY HH:MMx Calendar Mode -- When in idle mode, the default monthly calendar will display.
EliteTM Large Screen Telephone Quick Reference Card After selecting FEATURES on the main menu, the following options will display: Voice Mail Press… Call Forward Press… VOICE MAIL Then select … Display will show… CALL FWD All Busy No Answer Busy/No Answer Off Net* Sta Voice Mail Operator ACD/UCD Hunt * If Off-Net is selected, enter desired bin number. Then select… the desired VM group (1-5). To access group 6-8, press the PG DOWN W key.
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