Specifications

Laptop/PC Administration 5-3
Modem Connection
Talkpath - Digital Voice Processing System Technical Manual Issue 2 - May, 2004
If the modem requires different commands to place it in Auto-Answer mode, make changes
according to the modem manufacturer’s specifications.
When using a modem to communicate with a Digital Voice Processing System, the laptop/PC and
the Digital Voice Processing System need customer-provided Hayes-compatible modems. Both
modems must connect at 9600 bps. When a modem is connected to the Digital Voice Processing
System, the first screen displayed is shown below. This screen prompts for the remote modem
phone number with which to connect.
Figure 5-1. Modem Screen
If the Digital Voice Processing System does not detect a modem hookup, nor is it connected to a
Digital Voice Processing System, an error screen displays indicating the system is not responding.
When OK is clicked, the ComPorts Option screen displays for adjustment of settings as needed.
Figure 5-2. Modem Error Message
NOTES
The modem used by the Windows Admin program requires that
result codes NOT be suppressed.
When the Digital Voice Processing System is parked or
restarted, the modem drops the current connection. It is
necessary to reconnect the modems after a park or reboot.
If a system is parked, it must be connected with ECom (or
a similar communications package).