Specifications
System Log and Error Messages D-3
System Activity Log
Talkpath - Digital Voice Processing System Technical Manual Issue 2 - May, 2004
If the call was answered, the transaction ends. If there was no answer the call was probably sent to
the person's mailbox (see Voice Messaging below). In the case of Busy the caller may elect to retry
the extension therefore, the call repeats. This example from the System Log illustrates how to read
an Auto Attendant Log.
Log Interpretation
This log is an example of someone calling for extension 100. The extension is busy as written in
the first line. The abbreviations
CaScHo stand for (Ca) Supervised Transfer, (Sc) Screening, (Ho)
Holding. Basically, the supervised auto attendant transferred the call, it was screened and put on
hold. The second line states that it was held only one time. The third line indicates the phone
system tried the line again. The last line tells the phone system to go ahead and send the caller to
mailbox 100.
Extensions with unsupervised transfer have the code
blXXXX which stands for blind transfer
followed by the extension number. Since the Digital Voice Processing System hangs up
automatically after a blind transfer, the log line ends.
Voice Messaging
Voice Messaging log records are split into two general types. One type is for message taking; the
other is for mailbox maintenance. General message taking is when an internal or external caller
leaves a message for a mailbox. Mailbox maintenance is when an internal user is in their mailbox
retrieving messages, changing personal options, etc.
There are a minimum of four lines that are created for a system log once a mailbox is opened.
These lines represent what the system had to do so the caller could receive or give a message.
09:23:16 05 Log: AutoA 100 Call 100 Busy CaScHo
09:23:25 05 Log: AutoA 100 Hold Holding 1
09:23:46 05 Log: AutoA 100 Call 100 NoAnswer
09:23:46 05 Log: AutoA 100 To mailbox 100
14:30:37 04 Log: Start Call
14:30:43 04 Log: Vmail 100 access
14:30:49 04 Log: Owner 100 VN:3 VS:8 PN:0 PS:2
14:30:55 04 Log: Stop Call 14:30:37