Specifications
Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
D-2 System Log and Error Messages
System Activity Log
The system log is more complicated than the error log. Every phone call that the Digital Voice
Processing System takes generates a log line indicating what the caller did. The Digital Voice
Processing System outputs system activity log lines similar to those found in the error log (see
above).
In general, each log line has four fields. The first field is the time the log line was output. The next
field is the channel (line) that output the line. A line number of 00 indicates a system message.
The third field is the call start time. Not all lines contain this field. The fourth field is the message.
A log message can be very simple or very complex. This document focuses on understanding the
different log lines. Logs depend on the caller or mailbox owner decisions. The following sections
discuss different logs and the meaning of each log item.
Each module (i.e., Voice Messaging...) has a letter code associated with it. Listed below are the
current modules and the codes:
❐ Auto Attendant: [AutoA]
❐ Voice Messaging: [Vmail]
❐ Menu Routing: [Menu]
At the end of each log line you may see the letter H followed by a number. This means the Digital
Voice Processing System detected that the caller had a hangup. The number indicates the type
of hangup:
❐ H7 - Hangup packet from the phone system was received
If no H is listed, it means the caller selected to hangup by pressing a key, such as 9 from Voice
Messaging maintenance. Each of the modules has different log information included after it.
These are described individually with their corresponding code information.
Auto Attendant
AutoA. in the log represents the Auto Attendant function. After the AutoA is the extension the
person dialed. Following the extension is the destination where the caller was sent. In most cases
this is a call to an extension.
Extensions with supervised transfer have codes following the extension number. Possible codes
are:
❐ Busy Ca
❐ NoAnswer Ca
❐ Connect (Call Answered)
NOTES
Logging is a programmable feature, by default, the Voice
Messaging, Auto Attendant, and Menu items are enabled.
Other options can be enabled or disabled in programming.