Specifications

Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
7-26 Technical / Troubleshooting
Questions and Answers
Q: How do I modify a Command File?
A: First download the command file to the laptop/PC. Command files created by default
are in the
C:\HELLO\CFILES directory. See the instructions for downloading files from
the Digital Voice Processing System to the laptop/PC.
Once downloaded, modify the command file using a text editor and save it in plain text
format.
When the command file is modified, upload it to the
C:/HELLO/CFILES directory. See
instructions for uploading files from the laptop/PC to Digital Voice Processing System.
Q: Call Queuing will not work.
A: For call queuing to work, use supervised transfers and make sure call holding is
enabled.
Q: Calls are not being routed to extensions properly.
A: First, replace the Digital Voice Processing System with a digital telephone set and
verify that transfers work properly without the voicemail system.
Verify the entire path by which a call is handled. Typical problems include incorrect
Time Control and Menu settings. Compare the Time Control and Menu configurations
to the default Time Control and Menu settings described in this manual. Use these
defaults as a template when configuring the Time Control and Menu settings.
Q: I would like to see my calls processed on the screen.
A: There could be many reasons for the problem. See below for possible solutions:
1 Use the ECom program shipped on the Digital Voice Processing System administration
diskette.
2 Click Send next to +DIE0.
3 When the
C:\HELLO> prompt displays, type VMDEBUG and press [Enter]. The system
begins to run.
4 When finished testing, press [3] to bring the voicemail system down.
5 At the
C:\HELLO> prompt, type REBOOT and the system reinitializes.
6 Exit the ECom program.
Note that when using the Digital Voice Processing System in debug mode, system
overhead is significantly increased. It is highly recommended to return the system to
its non-debug state when troubleshooting is complete.
NOTES
See Appendix B for Command File information.