Specifications

Technical / Troubleshooting 7-25
Questions and Answers
Talkpath - Digital Voice Processing System Technical Manual Issue 2 - May, 2004
3Add the Registry parameter, ModuleDebug=In and shut down and park the system.
Access the system via ECom. At the
C:\HELLO prompt, type VMDEBUG and press [ENTER].
Then, generate a call into the system and look for the log line:
DEBUG: RAW CTI Packet <1> - [LXXXXXXXXXXX]
Where X is a number between 0-9. If you do not see this log line, the Digital Voice
Processing System is not receiving a ring packet from the phone system. Configure the
phone system to generate a ring packet.
4 Contact Technical Support.
Q: The Digital Voice Processing System seems to answer the call, but then hangs up
almost immediately. What is wrong?
A: There could be many reasons for the problem. See below for possible solutions:
1 Check the time control settings. The Digital Voice Processing System may be nearing the
end of the time control and there is no definition for the current date and time. If there is
no definition for the current date and time the system hangs up.
2Check the
minlcoff parameter in the Registry. Normal ranges are between 30-60.
3 Contact Technical Support.
Q: I applied power to my Digital Voice Processing System, but the system does not boot
up.
A: There could be many reasons for the problem. See below for possible solutions:
1 Ground yourself by using a wrist strap or other grounding device.
2 Remove the case and verify all internal connections.
3 Verify the connection from voice board(s) to the motherboard.
4 Verify connections from the motherboard to the hard drive.
5 Verify power connections to the hard drive.
6 Check the LED Sequence topic in this section for more details on boot up light sequence.
7 Contact Technical Support.
Q: Message Waiting Lights are not working on my system.
A: All phone systems have pre-configured Message Waiting Indicator parameters
programmed. See Appendix B for information on the
AaMwiSet and AaMwiClr
parameters.
Make certain the last line on a 2, 4, 6, or 8 port system are plugged into the phone
system. Notification settings are transmitted on these lines. Without telephone lines
plugged into the notification ports, the Digital Voice Processing System cannot notify
the telephone system of new messages.