Specifications

Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
7-24 Technical / Troubleshooting
Questions and Answers
5 Turn the modem on.
6 In a few seconds, the AA light on the modem lights and the unit/modem pair functions
normally. Reboot the unit via remote commands.
Contact technical support for more information or additional help.
Q: How do I set up a mailbox to have time sensitive greetings?
A: You must create a time control for the mailbox. Configure the time controls as you
would like:
1 Define the dates, days, and times.
2 Set the mailbox greeting to correspond to the time sensitive greeting it should represent.
3 Set the mailbox settings to call the time control defined above.
Q: After my system plays my opening menu prompt, the system takes 8-12 seconds to
respond to any keys I press.
A: If Fax Detect is enabled, the MenuFaxToneDetect value is too long.
MenuFaxToneDetect determines how long the Digital Voice Processing System waits
for the fax tone before returning control to the Menu. Modify the parameter in the
registry to lower this value. If the MenuFaxToneDetect registry item is not in the
system, insert the value. See Appendix B for more information on adding items to the
Registry. This value can be as low as 1. When this value is set to 1, it means there is a
one second pause before the menu prompt is played when fax detect is enabled.
If Fax Detect Enabled is not selected, the system may be waiting too long for Inband
signaling information. Look for InBandWait in the registry. Make this value as low as
possible yet allowing proper call routing. Test call situations to verify proper call
routing, including call forward busy or no answer to voicemail, transfers to extensions,
calls coming into the voicemail from the CO, and message waiting indicators set and
clear. If the delay between the time the call is answered and when the prompt plays is
still unacceptable, contact technical support for an alternate solution.
Q: The telephone system sends ring to the voicemail port, but the Digital Voice
Processing System will not answer.
A: There could be many reasons for the problem. See below for possible solutions:
1 Be certain the system was started with a digital line plugged into port 1 on the Digital
Voice Processing System.
2 Plug a digital station into one of the voicemail lines. Determine if the station will ring. If
not, configure the phone system to ring the voicemail ports and retest.