Specifications

Technical / Troubleshooting 7-23
Questions and Answers
Talkpath - Digital Voice Processing System Technical Manual Issue 2 - May, 2004
Q: Subscriber changes (e.g., Name, Department, Password, etc.) do not stick when the
customer reboots the unit after making a change, or looks at another list (COS, LINES,
etc.) and then looks at the Subscriber list again.
A: To reproduce the problem follow the steps below in the Laptop/PC Administration
Program. The solution is to restore the original subscriber database and index files on
the unit. Follow these steps to restore the original subscriber database and index files:
1 Start the ECom program.
2 Click SEND next to +DIE 0.
3 Click the C:\HELLO text in the screen.
4 Type CD \HELLO\ORIG\DBASE and press [Enter].
5 Type COPY MB*.* C:\HELLO\DBASE and press ENTER. If the system prompts you to
overwrite the files, press [Y], then [Enter].
6 Type COPY EX*.* C:\HELLO\DBASE and press [Enter]. If the system prompts you to
overwrite the files, press [Y], then [Enter].
7 Type REBOOT. The subscriber database and index files are reinitialized.
Q: The modem will not go into auto-answer mode when you power the voicemail off and on
with the modem attached. What is wrong?
A: The cause of the problem is unknown at this time, but it is being investigated. When the
unit is powered down and restarted, the port may be in an unrecognized state. The unit
also sends a lot of information to the modem during the boot process. This problem
does not occur when a reboot is done from Admin or Ecom. The problem may not
always be recreated.
Follow the procedure below to resolve the problem:
1 Power off the modem.
2 Pull the power cable from the back of the voicemail unit. Wait ten seconds.
3 Put the power cord back into the unit
4 Wait until LIGHT #2 on the unit lights.
NOTES
Proceeding further will delete the subscriber database.
Messages, signatures, and greetings are still available
but all mailboxes will be deleted and must be recreated
(enter the names, etc.).
Do NOT delete or modify the files in the C:\HEL-
LO\ORIG\DBASE directory. They are there if the databases
must be restored to their original state (in case of file
corruption).