Specifications

Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
7-22 Technical / Troubleshooting
Viewing the Logs
Viewing the Logs
To view the logs on the Digital Voice Processing System, the system must be parked first.
On the Digital Voice Processing System, daily log files are stored on the hard drive as ASCII text
files in the
C:\HELLO\LOGS directory. There is an error log named HELLO.ERR that contains
system level errors. There is a daily log file for each day that contains tracking information for
that day’s activities. The daily log files are named
HEmmddyy.LOG where mm is the two digit
month number,
dd is the two digit day and yy is the two digit year.
Questions and Answers
Q: When I make changes to subscriber, COS, menu or time control settings, the changes
do not take effect. What is the problem?
A: The Digital Voice Processing System uses an internal, per channel, cache to speed up
operations. If answering the line with Menu 100 and modifications are made to menu
100 using the PC based Admin program, those changes are not effective until the
system is reset. By default, caching is turned off. View the Caching setting in Admin by
selecting Setup, Advanced, System Settings, then click the System Updates Take
Effect Immediately option.
Q: The system does not process calls as fast as I would expect. What can I do to improve
the speed?
A: Verify that the ModuleDebug registry variable is deleted from your system. Make sure
the Disable System Caching option is checked and the Fax Detect option is not
checked.
Q: A menu has a Time Out value. If the Time Out value is 0, then the system will not allow
any key presses to activate any key actions. The system will only follow the Time Out
key action.
A: The Time Out value is defined as Specifies the length of time after which, if the caller
presses no key, the Time Out action is to run.
When the Time Out value is greater than 0 and the caller presses a key during the
prompt or within the number of seconds indicated by the Time Out value, that key
action is taken. If the caller exceeds the Time Out value, the Time Out action is taken.
When the Time Out value is 0, the only action taken is the Time Out action. The caller
may not enter DTMF keys.
When the Time Out value is set to 0, many prompt files can play in succession. An
example would be to list all employees in a company, but not record them in a single
prompt file. Create a series of menus with the Time Out key action to call the next
menu and a Time Out value of 0.