Specifications

Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
5-46 Laptop/PC Administration
Software Description
Time Control
Calls are often handled differently in the evening, during the weekend, or on holidays than
during regular business hours. The time control function defines a set of alternative actions
that the Digital Voice Processing System performs for a time setting. Create time controls
by selecting Time Control from the Setup menu. Set Time Controls to NONE if time controls
are not desired.
Instructions
Select the instructions prompt containing the information the caller uses to determine
which keys to press. Enter the filename with the VOX extension. The menu number should
match the instruction filename. A typical instruction prompt would be: Press [4] for sales,
press [5] for support... Note that most menus have instruction prompt files. However, these
prompt files are dependent on the application design. Hidden menu options not described
in the prompt are also available.
Time Out
The amount of time the time-out action is in effect if the caller presses no key.
Retries
The number of times a caller can initiate an invalid option. If the caller exceeds this number,
the Max Retries key action is taken.
Key Actions
The bottom part of the Edit Menu screen addresses Key Actions. Key actions determine the
response invoked when a particular key is pressed. Each dial-pad key has an accompanying
key action field. In addition, there is a field labeled Time-Out. The Time-Out field indicates
what happens when the caller does not press any keys before the Time-Out period elapses.
Clicking any Key Action displays the X Key Action dialog box for editing the key.
NOTES
Use this option only with assistance from Technical
Support.
NOTES
The instruction prompt must be a number to enable use of
online administration.