Specifications

Laptop/PC Administration 5-41
Software Description
Talkpath - Digital Voice Processing System Technical Manual Issue 2 - May, 2004
Supervised Transfer
The Digital Voice Processing System monitors the transfer to determine whether the called
extension is busy or is not being answered.
If Supervised Transfer is selected, check one or both of the following:
Call Screening
When a caller dials an extension, Call Screening prompts them for a name. This information
is given to the called party before the call is actually transferred. The called party can accept
or reject the call.
Call Holding
The caller can hold if the called party is busy. The caller hears:
I'm sorry, [extension's name/signature] is busy. If you would like to hold, press [1]. To try another
extension or leave a message for this extension, press [2].
Hold Interval
Determines how long the Digital Voice Processing System waits before retrying a busy
extension (related to Call Holding). For example, if the Digital Voice Processing System
attempts to ring a busy extension, and the hold interval is set to 10 seconds, it retries the
extension every 10 seconds until a connection is made or until the retry limit is reached.
Time is measured in seconds, with a maximum interval of 999 seconds.
Hold Type
This setting (related to Call Holding) determines what a caller hears if an extension is busy
and they elect to hold.
Silence
Silence keeps the call connected but the caller hears nothing while on hold.
Dial Hold Sequence
The Digital Voice Processing System executes a flash-hook when the caller is placed on hold
(if provided by the phone system, the flash-hook activates background music).
NOTES
The customer can significantly alter the voicemail system
functioning.