Specifications

Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
5-20 Laptop/PC Administration
Software Description
Holding Allowed
Lets the caller hold on the line if the called party is busy. The caller hears:
I'm sorry, [extension's name] is busy. If you would like to hold, press [1]. To try another
extension or leave a message for this extension, press [2].
This option works only with Supervised Transfer.
Forward to Mailbox
Forwards calls to the specific mailbox entered in the Mailbox field. Usually this is the called
extension's personal mailbox.
Forward to Extension
Forwards calls to the extension entered in the Extension field.
Forward to Menu
Forwards calls to the menu entered in the Menu field. Refer to the discussion of menus later
in this section for additional information.
Forward to Module
Forwards callers to a custom script module.
Forward to Time Control
Runs the designated time control file and performs the actions designated for the current
time. Refer to the discussion of time controls later in this section for additional information.
Action 2 and Action 3
Available options depend on the selection for Action 1. For example, if Forward to Mailbox
is selected, enter the mailbox number. After selecting Action 1 from the dropdown list,
complete the action by completing any fields to the right of it. When Supervised Transfer is
selected as Action 1, Action 2 box becomes active. When Action 1 is supervised transfer and
the transfer resulted in a Busy or No Answer condition, Action 2 setting specifies what
happens next. Invoke Action 2 when the following conditions exist for the Action 1
supervised transfer:
NOTES
Consult Technical Support before selecting this option.