Specifications

Laptop/PC Administration 5-19
Software Description
Talkpath - Digital Voice Processing System Technical Manual Issue 2 - May, 2004
Actions
The Digital Voice Processing System provides three action fields that control how the system
handles incoming calls. The Digital Voice Processing System refers to these options in a
cascading order. That is, the first field has precedence over the second, and the second field
has priority over the third. For example:
1 An incoming call is answered by the Digital Voice Processing System.
2 If the supervised transfer option was selected, the Digital Voice Processing System checks
the first action for instructions on how to handle the call.
3 The Digital Voice Processing System performs a supervised transfer to the extension.
4 The line is busy so the call returns to the Digital Voice Processing System.
5 The Digital Voice Processing System checks the second Action for instructions on how to
handle a busy signal. The forward to voicemail option was selected.
6 The Digital Voice Processing System sends the call to the appropriate voice mailbox.
Fields associated with each Action change to reflect the Action selection. For example, if
Supervised Transfer is selected in the Action field, the field to the right of it changes to
Number to Dial. If the Action selection is set Forward to Menu, the field changes to Menu and
accepts the name of the menu to which calls are sent.
Action 1
Blind Transfer
Indicates an unsupervised transfer to the requested extension.
Supervised Transfer
The Digital Voice Processing System monitors call transfers to determine whether the called
extension is busy or is not being answered. If the call is not answered, the Digital Voice
Processing System refers to the subsequent Action entries (Action 2) for instructions on
handling the call. Only one transfer type (Supervised or Blind) is selected at a time.
Screen Caller
When a person dials an extension through the auto attendant, the call screening feature
prompts the caller to state his name. The Digital Voice Processing System plays the caller’s
name to the extension owner before the call is actually transferred. The extension owner can
accept or reject the call, or send it to another extension or voice mailbox. This option works
only with Supervised Transfer.