Te chnical Manual Issue 2 - May 2004 CD P/N: 250-14
Issue Release Date Changes 1 12-98 Initial Release 1a 9-02 Statements have been added for clarification purposes. 2.0 5-04 » Voice Messaging illustration on page 3-3 has been revised. » Formatting changes have been applied. » Product name was changed to: Vodavi TalkPath Voice Processing System. Copyright © 2004 VODAVI Communications Systems, Inc. All Rights Reserved This material is copyrighted by VODAVI Communications Systems, Inc.
Warranty and Software License Important Notice: The Digital Voice Processing System in this package contains software that is proprietary to Vodavi Communications Systems and is licensed to the end-user by VODAVI Communications Systems. By using the Digital Voice Processing System, you are agreeing to be bound by the terms and conditions of the Software License printed on the reverse. You should read the Software License carefully and discuss this with the end user.
Software License By opening this package and placing this system into service, you indicate your acceptance, and the acceptance of the purchaser/user of the software included in the system (the "Software"), of the following terms and conditions. Therefore READ THIS CAREFULLY and discuss with the user of the system before operating the Software.
Contents & Tables i Contents 1 - Introduction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Product Features . .
ii Contents & Tables 3 - Feature Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Some Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Getting Started . . . . . . . . . .
Contents & Tables iii 4 - Online Administration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Supervisor Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Record Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Edit Menu Prompts . . . . . . . . .
iv Contents & Tables 5 - Laptop/PC Administration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Install Laptop/PC Admin Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Connect Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Communicate With the System . . . . . . . . . .
Contents & Tables v 6 - Upgrading Upgrading Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Prepare Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Contents & Tables B - Command Files Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Command File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Quick Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 Technical . . . . . . . . . . . . . . . . . . . . .
Contents & Tables vii Figures Voice Processing System - Front & Back Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Wall Mounted Digital Voice Processing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Special Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii Contents & Tables Dial Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Hangup Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Phone System Configuration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Admin Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents & Tables ix Delete Phonebook Entry Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-70 Modem Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71 Registry Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72 Registry Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
x Contents & Tables Tables Vodavi Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Editing System Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Functions and Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 Hardware Kit Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Introduction Overview The Talkpath Voice Processing System is a standalone, compact, full-featured PC-compatible voicemail system that supports one company. It is a self-contained system, designed for easy installation.
1-2 Introduction System Unit System Unit The following graphic shows the front and back panels of the Talkpath Voice Processing System. ❐ When lit, the red LEDs on the front panel indicate system status, port configuration, and boot sequence. If the LEDs do not match the port count, refer to Section 7 Technical / Troubleshooting NOTES - FRONT PANEL - LED Indicators - BACK PANEL Battery Access Panel Power Adapter Plug RS-232 Serial Port Port Jacks Figure 1-1.
Introduction 1-3 System Unit Product Features The Talkpath Voice Processing Systems contain a rich feature set and has high storage capacity. It is wall-mountable and completely self-contained (no monitor or keyboard required). Talkpath Systems also feature laptop/PC administration through a serial port, and modem support for remote administration. An external modem must be provided by the customer.
1-4 Introduction Company Contact ❐ Caller ID/ANI information displays on the telephone display as each message plays and remains with voicemail messages. When retrieving the message, press [60] to dial the number with the voicemail message.
Introduction 1-5 FCC Information FCC Information User Responsibility Should the need arise in the future, the telephone company will call the user and request the following information for any terminal equipment being connected to the Public Switched Telephone Network: Information For This Equipment Manufacturer: Vodavi Communications Systems, Inc.
1-6 Introduction FCC Information Repair Instructions If you experience trouble with the unit, follow the procedure below: Determine whether the problem is with your unit. If the problem is in your unit, refer to these guidelines for obtaining service: ❐ ❐ If the unit is covered by the manufacturer's warranty, follow the procedure set forth in the warranty (purchaser's responsibility) for obtaining repair or unit replacement.
2 Installation Hardware Requirements To install the Talkpath Voice Processing System, the following hardware is required: ❐ ❐ ❐ ❐ ❐ 4 6/32 x 1 inch long screws (1 inch long #6 wood screws may also be used) and the applicable wall anchors to mount the voice processing system to the wall.
2-2 Installation Hardware Installation Hardware Installation Installing Batteries Vodavi suggests installing eight AA alkaline batteries so if power is shut off, the system properly retains the date and time. In an unpowered unit, the eight AA alkaline batteries last approximately eight weeks. In a powered unit, they remain unaffected. The battery compartment has pull-tabs attached. Pull them to open the battery compartment.
Installation 2-3 Hardware Installation The figure below shows the Digital Voice Processing System unit mounted on the wall. Figure 2-2. Wall Mounted Digital Voice Processing System Connecting Phone Lines Connect the phone lines by plugging each line into an RJ-11 jack, the same as with a digital station. This can be done whether the Talkpath Voice Processing System unit is on or off. Connect all voicemail ports to digital ports on the phone systems.
2-4 Installation Hardware Installation Connecting Serial Cable or Modem When connecting the Digital Voice Processing System directly (or locally), use the console connection at the rear of the Digital Voice Processing System to connect the supplied 9-pin null modem cable to the laptop/PC. If attaching a modem to the Digital Voice Processing System, you must supply the necessary straight-through, 9-pin to 25-pin cable to match the modem.
Installation 2-5 Selecting Phone System Integration Selecting Phone System Integration Table 1 lists the available Vodavi phone systems, with their corresponding phone system number and the section in which they appear in this manual. You may use laptop/PC administration or telephone-based administration to configure the Digital Voice Processing System. NOTES After setting up the phone system, the voicemail must be set up to match the phone system to which you are connecting.
2-6 Installation Vodavi Phone Systems Vodavi Phone Systems Below is a table of the phone systems that are compatible with the Digital Voice Processing System, along with the identification number for each phone system.
Installation 2-7 Phone System Programming and Voicemail Setup Phone System Programming and Voicemail Setup Follow these steps to program the phone system: 1 Determine the extensions connected to the voicemail system. 2 Go to station 100 for programming. 3 Enter Admin Mode by dialing [✳✳3226]. 4 Program the system date and time: a Press [Flash 11]. The following message displays: DATE & TIME MMM DD YY 5 HH:MM b Choose the display format by pressing the appropriate flexible button.
2-8 Installation Optional Station Programming 7 Program CO Line Ringing Assignments to ring CO lines directly to voicemail, if necessary. a Press [Flash 40]. b Enter the CO line range (CO line numbers are 3 digits in length). c Press [HOLD]. d Press [Button 10]. The following displays: RING ASSIGNMENTS ENTER DDDR e Dial [4407]. f Press [HOLD] to save. 8 Plug the voicemail ports into the digital voicemail. 9 Apply power to the voicemail unit.
Installation 2-9 Optional Station Programming 2 3 4 Program the One Touch Record Begin Button. a Press [SPEED] twice. b Press the flexible button to program. c Press [649440]. A confirmation tone is heard. d Press [ON/OFF]. Program the Record Pause/Resume Button. a Press [SPEED] twice. b Press the flexible button to program. c Press [655]. A confirmation tone is heard. d Press [ON/OFF]. Program answering machine emulation button. a Press [SPEED] twice.
2-10 Installation Optional Station Programming Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
3 Feature Operation Overview The Digital Voice Processing System is a stand-alone, compact, full-featured PC-compatible Voicemail System. It is a self-contained system, designed for easy installation. Introduction The Digital Voice Processing System is a powerful tool for telephone automation.
3-2 Feature Operation Introduction Some Basics A menu is a group of features or selections. Access features by pressing [0-9], [#], or [✳] from the dialpad of any touch-tone telephone. Menus are connected in a tree structure, that is, general topics are divided into more specific areas. For example, when you dial your mailbox number the menu prompts, Press [1] to retrieve messages. Press [2] to send a message. Press [8] for personal options.
Feature Operation 3-3 Voice Messaging Operation Voice Messaging Operation Voice Messaging lets users send and receive voice messages. This eliminates telephone tag and increases productivity. The following illustration shows the menu structure for voice messaging.
3-4 Feature Operation Voice Messaging Operation System Access Figure 3-3. System Access To access the system: 1 Dial the internal extension or outside phone number of the Digital Voice Processing System. Once connected, the system prompts you with a greeting similar to the following, The office is now closed. Please try your call again later. 2 Enter your mailbox number. 3 Press [✳] to access your mailbox. The system responds with: Please enter your password.
Feature Operation 3-5 Voice Messaging Operation If there are no messages, the system prompts: Press [2] to send a message ❐ Press [8] for personal options ❐ Press [6] for extended personal options ❐ Press [0] to transfer to a mailbox or extension New users must: ❐ 1 Record their name as the owner of this mailbox 2 Change the security code 3 Record a personal greeting The System Administrator can enable a First Time Help feature that guides users through recording their name, changing their passwor
3-6 Feature Operation Voice Messaging Operation To record a name: 1 Press [8] for personal options 2 Press [3] for name option 3 Press [2] to record your name Once the name is recorded: 1 Press [1] to listen to the current name 2 Press [2] to record again 3 Press [#] when finished recording Password To keep messages confidential and prevent unauthorized use of a mailbox, change the password. The password can be changed as often as needed.
Feature Operation 3-7 Voice Messaging Operation To change a password: 1 Press [8] for personal options. 2 Press [2] for password option. The current password plays. 3 Enter the new password followed by [#] 4 Press [#] to keep the new password. Greeting The greeting is a personal message that callers hears when they dial a mailbox. The greeting usually tells the caller that the mailbox owner is unavailable, when the owner can be reached, and how to record a message.
3-8 Feature Operation Voice Messaging Operation Figure 3-6. Record Standard Greeting To record a Greeting: 1 Press [8] for Personal Options 2 Press [1] to Record Greeting 3 Press [1] for Standard Greeting options 4 Press [2] to record the Standard greeting Once the greeting is recorded: 1 Press [1] to review it 2 Press [2] rerecord 3 Press [3] to erase it 4 Press [#] to return As mentioned, the Digital Voice Processing System has three other greeting types besides the standard greeting.
Feature Operation 3-9 Voice Messaging Operation ❐ ❐ ❐ Temporary — Mailbox users can record temporary greetings for times when they are out of the office such as vacations, business trips or personal appointments. Temporary greetings become effective as soon as they are recorded. Busy — This greeting is used when a transfer to an extension encounters a busy extension. In this case, the system checks for a busy greeting and if found, plays the greeting to the caller.
3-10 Feature Operation Voice Messaging Operation Figure 3-7.
Feature Operation 3-11 Voice Messaging Operation Figure 3-8. Other Message Options Other options include: ❐ ❐ ❐ ❐ Press [1] to Forward As Is Press [4] to Leave Preamble and Forward Lets a mailbox owner pass the message to another mailbox owner. When forwarding messages, users enter the mailbox number or press [✳] and spell the called person's name. The person receiving the forwarded message hears the preamble (comments) first, followed by the message.
3-12 Feature Operation Voice Messaging Operation Sending A Message Users may send messages to other mailbox owners or to a system distribution list, a personal distribution list, or to guest mailboxes. Once a message is recorded, a mailbox user can send that message to any number of mailboxes. Figure 3-9.
Feature Operation 3-13 Voice Messaging Operation To prepare a message to send: 1 Press [2] to send a message. 2 Record your message after the tone. 3 When finished, press any key to end recording. Once a message is recorded, there are several options available: ❐ ❐ ❐ ❐ ❐ Press [1] if message is okay Press [2] to listen to the message Press [3] to cancel the message Press [4] to append to the message Press [5] to record the message again Figure 3-10.
3-14 Feature Operation Voice Messaging Operation Figure 3-11. Mailbox to Receive Message When the message is ready to send: 1 Enter the desired mailbox number or: 2 [✳] and [✳] to spell a name (1st 4 characters). ❐ [✳] and [4] to send to a guest mailbox. ❐ [✳] and [5] to send to a system distribution list. ❐ [✳] and [7] to send to a personal distribution list (0-9). Press [#] when finished. ❐ Figure 3-12.
Feature Operation 3-15 Voice Messaging Operation The following send options are available: 1 [#] to send message as is. 2 [✳] to reenter send destination. 3 [3] to cancel. 4 [6] For additional send options. [1] Private [2] Urgent [3] Cancel [4] Confirmation [1] Certified [2] Notification of non-delivery [5] Future Delivery Enter MM:DD:HH:MM, press: [1] AM [2] PM [#] Confirm [3] Cancel [#] Send NOTES If a user does not have the option enabled, the system does not prompt the user.
3-16 Feature Operation Voice Messaging Operation Reply To Sender Reply to Sender lets the user respond to a mailbox message. The Digital Voice Processing System automatically sends the subscriber’s reply to the person or mailbox that sent the message. The reply and message also can be sent to other mailboxes, can use the spell by name option, or be sent to a distribution list (personal or system). Figure 3-13. Reply to a Message To reply to the sender: 1 Press [1] to retrieve message.
Feature Operation 3-17 Voice Messaging Operation After recording the reply the options are: ❐ ❐ ❐ ❐ Press [1] to send the reply. Press [2] to replay the reply. Press [3] to cancel the reply. Press [4] to re-record the reply. After the reply, the system returns you to the retrieve message function. NOTES Figure 3-14.
3-18 Feature Operation Voice Messaging Operation State The mailbox State determines how the system handles a call when someone leaves a message. Usually, this means playing the called party's personal greeting, then prompting the caller to leave a message. However, several other feature selections let the call be handled differently. Figure 3-15. Set the State To set the state: 1 Press [8] for personal options. 2 Press [8] for other options. 3 Press [2] for mailbox state options.
Feature Operation 3-19 Voice Messaging Operation The diagram below shows the available state options: Figure 3-16.
3-20 Feature Operation Voice Messaging Operation Message Notification Message Notification instructs the system to contact the mailbox owner on receipt of a message by dialing an alternate phone number or activating a paging device. Refer to Section 5 for additional information on message notification. Figure 3-17. Set Message Notification To set message notification: 1 Press [8] for personal options. 2 Press [8] for other options. 3 Press [1] for notification.
Feature Operation 3-21 Voice Messaging Operation The following diagram shows the notification selections: Figure 3-18. Message Notification Keys Message notification functions include: Figure 3-19. Message Notification Functions ❐ ❐ ❐ ❐ ❐ Press [1] to play the current settings. Press [2] to turn this feature off. Press [3] to set immediate notification. Press [4] to set time notification. Press [5] to set the number where to reach you.
3-22 Feature Operation Voice Messaging Operation When the system calls a mailbox owner, the owner hears: You have a new message (Name). Please enter your password to accept the message. Owners can access their messages manually anytime. However, if an owner is expecting an important message or does not plan to be in the office, this feature provides added flexibility. NOTES For notification per time period, the system administrator must create a Command File.
Feature Operation 3-23 Voice Messaging Operation Send to Distribution List The following diagram shows how to send a message to a distribution list. Figure 3-20.
3-24 Feature Operation Voice Messaging Operation Personal Distribution Lists The Digital Voice Processing System lets mailbox users create, edit or delete up to ten personal distribution lists. Each list may contain up to 25 mailboxes. Create a Distribution List Use the instructions in the following diagram (if you are calling into a VM port) to create a personal distribution list. Personal distribution lists are useful for sending meeting reminders or other notices to groups. Figure 3-21.
Feature Operation 3-25 Voice Messaging Operation Add Mailbox Entries to Personal List Use the following diagram to add mailbox entries into an existing list. Figure 3-22.
3-26 Feature Operation Voice Messaging Operation Delete a Mailbox Entry on Personal List Use the following diagram to delete a mailbox entry from a list. Useful for keeping personal lists current when mailbox users are in special groups. Figure 3-23.
Feature Operation 3-27 Voice Messaging Operation Delete a Personal List This feature is helpful in keeping complete lists current and making room for current lists. Delete a list when it is no longer needed. Figure 3-24. Delete a Personal List Guest Mailboxes The Digital Voice Processing System lets users create up to ten guest mailboxes. Guest mailboxes are utilized by individuals who do not have their own permanent mailbox on the system.
3-28 Feature Operation Voice Messaging Operation Create a Guest Mailbox Each guest mailbox can contain up to ten messages. Use the following diagram to create a guest mailbox. Figure 3-25.
Feature Operation 3-29 Voice Messaging Operation Guest Messages Use the following diagram to leave messages for guest mailboxes. Figure 3-26. Send a Guest Message Using a guest mailbox: 1 Have the guest call into the system and access the owner's mailbox. 2 While listening to the mailbox greeting, press [4] (G for guest). 3 After pressing [4], the caller hears the guest greeting recorded by the mailbox owner. 4 Guests enter the mailbox number assigned to them followed by [#].
3-30 Feature Operation Voice Note Pad Voice Note Pad The Voice Note Pad is a programmable voice database that uses recorded information for retrieval later. For example, a system user wants to track the phone numbers of various business contacts, including the ABC Company. The user first creates an information group called Business Phone Numbers. The user enters 222, a keyword or ID for the ABC company (222 represents the letters ABC on the phone key pad).
Feature Operation 3-31 Voice Note Pad Create an Information Group Figure 3-28. Create an Information Group To create a new information group, follow the instructions for accessing a voice note pad, then: 1 Select an option Enter an unused group number from 1-8. ❐ Press [#] to create an information group. ❐ Press [✳] to repeat selections. Record a brief description for the new group. When finished, press [#].
3-32 Feature Operation Voice Note Pad Modify an Information Group Figure 3-29. Add, Change, or Delete a Group To add, modify, or delete information in a group, change the group description or delete the entire group, access the group using the procedures above, then: 1 Enter the group number to modify. You hear: You selected (Group Description) 2 Enter the keyword, then press [#].
Feature Operation 3-33 Voice Note Pad Add a New Entry Figure 3-30. Add an Entry to an Information Group 1 Enter a keyword, then press [#]. You hear: There is no information for the keyword you entered. To create a new entry under this keyword, press [#] 2 Press [✳] to enter. 3 Press [#] to record a new entry. You hear: After the tone, start recording. When finished, press any key. 4 Record the information you want associated with this keyword. When done, press [#].
3-34 Feature Operation Voice Note Pad Modify an Existing Entry Figure 3-31.
Feature Operation 3-35 Voice Note Pad 1 Enter the keyword, you hear: 2 Press [1] to hear again Press [2] to re-record ID ❐ Press [3] to delete ID ❐ Press [4] to append to ID ❐ Press [#] to return Press [1] + [✳] to change the group description. You hear: 3 ❐ After the tone, record the new group description Press [3] + [✳] to delete the group and all information stored in the group.
3-36 Feature Operation Automated Attendant Operation Automated Attendant Operation Access the Auto Attendant menu using the Voicemail Menu. Press [6] (Extended Options) on the Main Voicemail menu to change Auto Attendant functions. Features available to a voicemail owner are dependent on the configuration set by the System Administrator. This section discusses the basic features available to Mailbox Owners.
Feature Operation 3-37 Automated Attendant Operation System Access System access lets a mailbox user set and edit the special Automated Attendant features. Access extension features through the Voicemail Owner menu. Figure 3-32.
3-38 Feature Operation Automated Attendant Operation Call Transfer Options The diagram below shows the Transfer Option selections. The Digital Voice Processing System transfers calls using several methods. The method of transfer is changed through Extension Maintenance. Figure 3-33. Call Transfer Options 1 Press [1] for the extension settings option. 2 Select the desired transfer option.
Feature Operation 3-39 Automated Attendant Operation ❐ Supervised — Press [3] and the Digital Voice Processing System monitors the transfer. If the call is unanswered, it is forwarded. If the System Administrator enables the Call Screening or Call Holding functions, the extension can be set with these options: Press [1] to set Call Screen Press [2] to set Call Hold Press [3] to set Both Call transfers to the mailbox or extension of the person calling.
3-40 Feature Operation Automated Attendant Operation Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
4 Online Administration Overview After connections are established (see Section 2), the system accepts calls. Remember that the laptop/PC administration or telephony administration (limited access) can be used to configure the Digital Voice Processing System unit. This section describes the telephony administration. Access the system as the system administrator and perform the following steps: 1 Dial any of the extension numbers connected to the Digital Voice Processing System.
4-2 Online Administration Supervisor Functions Supervisor Functions The following is an overview of the Administrative Functions.
Online Administration 4-3 Record Prompts + 7 5 Administer Broadcast Messages 1 2 3 # Listen to message Create a message Cancel a broadcast message Return one level Record Prompts Record Prompts handles the recording of various prompts in the system. With this option, the administrator can edit three types of prompts: Menu prompts ❐ System prompts ❐ Mailbox signatures Option prompts are played during options processing. A caller hears this prompt instructing them on what keys to press for an option.
4-4 Online Administration Record Prompts Edit Menu Prompts Editing Menu Prompts overwrites the default option prompts. It plays the current greeting if it exists and lets you record or re-record a greeting, depending on whether one exists. If a greeting exists, it can be changed or deleted. These prompts play: Enter the menu number followed by [#]. Press [#] to return. At this point, enter the menu number.
Online Administration 4-5 Record Prompts Prompt Number Description VOPGPRE.VOX 001 Preamble prompt that plays in front of a numeric page. Page message is. You have a message to call. VMINSTR.VOX 002 Voicemail instructions prompt. Enter the mailbox number of the person you are trying to reach. Press 0 for the operator. Press ✻ for the directory. VMSYSGRT.VOX 003 First system greeting. Played if selected in COS. The person you have tried to reach is not available.
4-6 Online Administration Record Prompts AAXFRMSG.VOX 013 Prompt telling callers they will be transferred. Please hold while I transfer you to... AAHOLD.0 014 First prompt played when the system must put a caller on hold and the COS plays to play hold files. Please hold. We appreciate your patience... By default, this prompt is not active on the system. AAHOLD.1 015 Hold files played when the system needs to put a caller on hold and the COS plays to play hold files. Please continue to hold...
Online Administration 4-7 Mailbox Administration Mailbox Administration Mailbox Administration resets mailbox passwords, creates new mailboxes and deletes mailboxes. With this option, the administrator controls and changes the subscriber’s (user’s) mailbox actions.
4-8 Online Administration Mailbox Administration Change the Mailbox COS This option changes the characteristics of a particular mailbox to that of a different Class of Service. For example, there may be a COS set for a message record length that is different from the original COS setting. The COS that you are changing must already exist. Refer to Section 5 for more information on the available COS options. NOTES These prompts play: Enter the mailbox number followed by [#].
Online Administration 4-9 Mailbox Administration If the mailbox has deleted messages, the system plays: X deleted messages were found for mailbox mmm where mmm is the mailbox number and X is the number of deleted messages. Press [#] to go ahead with message recovery. Press [✳] to skip recovery. Pressing [✳] plays Mailbox Administration. When [#] is pressed, the system plays: Messages are being recovered Return to the previous level. Add a Mailbox This option adds a mailbox to the system.
4-10 Online Administration Distribution List Administration Distribution List Administration Distribution List Administration is where an administrator creates or deletes a distribution list. A distribution list is a collection of mailboxes assigned a group number. A message can be sent to a group of mailboxes using one list number. Thus, distribution lists simplify sending messages to groups of subscribers. Add a New Distribution List Adds a new distribution list.
Online Administration 4-11 Distribution List Administration Edit a Distribution List This option changes an existing distribution list and adds users to a current distribution list. These prompts play: Enter system list to edit followed by [#], or press [✳] for a directory of system lists. Press [#] to go back. Pressing [✳] plays a directory of system lists. You have reached the end of the directory of lists. Go to the top of Edit a Distribution List.
4-12 Online Administration Broadcast Message Administration Broadcast Message Administration Broadcast Message Administration puts a broadcast message into a mailbox. By default, a broadcast message goes to every subscriber in the voicemail system. Broadcast Message Administration plays a currently recorded broadcast message or a new one. A system can have up to ten broadcast messages (0-9).
Online Administration 4-13 Broadcast Message Administration You have selected to create broadcast message number b where b is the number you chose. [1] send broadcast message [2] listen to the recording [3] cancel [4] append to the recording [5] re-record the message [#] return Cancel a Broadcast Message This option cancels an already distributed broadcast message. These prompts play: Active broadcast messages are... Select the message number to delete. To repeat selections, press [✳].
4-14 Online Administration System Administration System Administration With this option, the administrator controls and can change the operation of the voicemail system, via the telephone. Changing these settings from default values may cause erratic system operation and may require Laptop/PC Administration to correct. NOTES Set Up Voice Lines This option determines what functions are available on voice lines. It designates how lines are answered.
Online Administration 4-15 System Administration Voicemail Pressing [1] plays: You have selected Voicemail, press [#] to confirm, or [✳] to cancel. Please enter the mailbox to run, or press [#] to continue. Press [#] to prompt the user for the mailbox number or Enter the mailbox number to place the caller in a mailbox. This prompt then plays: You are about to change your line settings, press [#] to confirm or [✳] to cancel. Press [#] to return one level or enter the phone system configuration file.
4-16 Online Administration System Administration Time Control Pressing [4] plays: You have selected Time Control, press [#] to confirm, or [✳] to cancel. Enter the time control to run, or press [#] to continue. Enter a valid time control to run. Then, this prompt plays: You are about to change your line settings, press [#] to confirm or [✳] to cancel. Press [#] to return one level or enter the phone system configuration file. The system plays: Run code was changed. The system will now reset itself.
Online Administration 4-17 System Administration System Shutdown The System Shutdown option shuts down the system. The following are the System Shutdown options: Shut down and park the system ❐ Shut down and reboot the system For more information on these options, see the shutdown information in Section 5. These prompts play: ❐ [1] shut down and park. The system plays: The system will now reset itself. The system shuts down. [2] shut down and reboot. The system plays: The system will now reset itself.
4-18 Online Administration System Administration Pressing [#] prompts for the hour. Pressing [✳] plays the Setup Lines options. Tells the date and time and prompts for confirmation of the date and time entered. Press [#] to confirm. Press [✳] to cancel. Pressing [#] plays: The system’s date and time was changed. The system will now reset itself. The system reboots. Pressing [✳] returns one level. Pressing [#] returns to the System Administration.
Online Administration 4-19 System Administration Functions and Programming Options The table below lists the available functions and programming options for the Digital Voice Processing System. The columns to the right indicate which program contains the function or option, and who may make modifications.
4-20 Online Administration System Administration Function / Programming Option ECom Set pager / phone number notify PC/Laptop Admin On-line Admin X Mailbox Owner X Registry Reset Registry to default X Add Registry items X X Edit Registry items X X Edit Prompts Menu prompts X System prompts X Mailbox signature X X Subscriber Programming Add subscribers X X* Delete subscribers X X* Edit subscribers X X* COS X X Name (for company directory) X Password X Department X X
Online Administration 4-21 System Administration Function / Programming Option ECom PC/Laptop Admin On-line Admin Mailbox Owner Subscriber Extension Time control X Transfer type X X Screening and holding X X* Subsequent actions X * Administer personal lists X Administer guest mailboxes X Administer personal notepad X Recover deleted messages X Record greetings X Standard X Busy X Time sensitive X Temporary X Class of Service Add COS X Delete COS X Edit COS X Menus
4-22 Online Administration System Administration Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
5 Laptop/PC Administration Overview Laptop/PC Administration is a Windows-based program for administering your Digital Voice Processing System. You may use Laptop/PC Administration or the telephony administration to configure the Digital Voice Processing System. This section refers to the Laptop/PC Administration. Install Laptop/PC Admin Software Installing the Laptop/PC Administration software requires one floppy diskette. Simply insert the diskette into the disk drive and run setup.
5-2 Laptop/PC Administration Communicate With the System Communicate With the System During a routine installation, the PC-based Admin program communicates with the Digital Voice Processing System. There are times when a more general purpose tool must be used that allows diagnosis of start-up / configuration problems and allows uploading and downloading of software to the system.
Laptop/PC Administration 5-3 Modem Connection If the modem requires different commands to place it in Auto-Answer mode, make changes according to the modem manufacturer’s specifications. The modem used by the Windows Admin program requires that result codes NOT be suppressed. NOTES When the Digital Voice Processing System is parked or restarted, the modem drops the current connection. It is necessary to reconnect the modems after a park or reboot.
5-4 Laptop/PC Administration Modem Connection The following screen shows the File pull-down menu before dialing a remote modem. When the administration menu is displayed and an attempt to dial via modem is made, the File pull-down menu consists of the Dial and Exit options. Figure 5-3.
Laptop/PC Administration 5-5 Modem Connection When an attempt to dial a remote modem is made, a Dial button is added to the main Digital Voice Processing System screen as shown below. Figure 5-4.
5-6 Laptop/PC Administration Modem Connection When connected to a remote modem, the Dial button changes to Hangup on the main Digital Voice Processing System screen as shown below. Figure 5-5.
Laptop/PC Administration 5-7 Laptop/PC Connection Laptop/PC Connection If the Digital Voice Processing System is not configured to a phone system, or if it is configured to a default phone system, the Default Phone System Configuration screen displays as shown. Figure 5-6. Phone System Configuration Screen Unchecking the Display this message at start-up each time the program is run option prevents the Default Phone System Configuration screen from displaying again.
5-8 Laptop/PC Administration Software Description Figure 5-7. Admin Screen Software Description The following options are available: ❐ ❐ ❐ ❐ Subscribers Use this button to add, delete, and edit subscriber information. Class of Service (COS) Use this button to add, delete, and edit COS information. Menu Use this button to add, delete, and edit multi-level menu information. Time Controls Use this button to add, delete, and edit time control information.
Laptop/PC Administration 5-9 Software Description Voice Lines Use this button to administer voice lines. ❐ Reset Use this button to reset the current screen. ❐ Shrink Use this button to reduce the expanded screen to its default size. ❐ Exit Use this button to exit the laptop/PC administration program. Menu items are also accessed using a pull-down menu. ❐ Status Bar The following screen illustrates the status bar located at the bottom of the Digital Voice Processing System option screens: Figure 5-8.
5-10 Laptop/PC Administration Software Description Subscribers A subscriber is someone who owns an extension and mailbox on the voicemail system. The Subscribers menu displays mailboxes, extensions, and the names of subscribers. To display this menu, press the Subscribers button, or select Setup, Subscribers from the Setup pull-down menu. Then, click Insert to add a subscriber. Highlight an existing subscriber and double-click to edit it. Highlight a subscriber and click Delete to delete it. Figure 5-10.
Laptop/PC Administration 5-11 Software Description Create Subscribers The screen below shows the Insert Subscribers option. To access this screen, click the Insert button from the Subscribers screen. Figure 5-11. Create Subscribers Start Mailbox Enter the subscriber’s mailbox number. Typically this is the person’s extension. Start Extension Enter the extension to which to link this mailbox. Number to Create Number of mailboxes to add. Only use when creating multiple mailboxes.
5-12 Laptop/PC Administration Software Description Delete Subscribers The following screen shows the Delete Subscribers option. To access this screen, click the Delete button from the Subscribers screen. Figure 5-12. Delete Subscriber Range Start Extension Select the first mailbox in the range to delete. Number to Delete Number of mailboxes to delete.
Laptop/PC Administration 5-13 Software Description Edit Subscribers While displaying the subscribers screen, double-clicking one of the subscribers provides editing and verification of passwords and user names. Figure 5-13. Edit Subscriber Password The password provides the user with access to their mailbox. We recommend setting the password to something that easily remembered. The default password is 0000. First Name and Last Name Change as needed.
5-14 Laptop/PC Administration Software Description Mailbox Settings Mailbox Settings let you customize your mailbox options. For example, actions and notification options. Figure 5-14. Subscriber Mailbox Time Control Calls are often handled differently in the evening, during the weekend, or on holidays than during regular business hours. The time control function defines a set of alternative actions that the Digital Voice Processing System performs for a given time setting.
Laptop/PC Administration 5-15 Software Description Operator Enter a personal operator for the mailbox that is used when a caller dials [0] while connected to the mailbox. The call is transferred to an alternate extension instead of to the system-wide operator. This is used to transfer calls to a personal assistant. Cascade Message cascading is a feature that copies or moves messages left for the originating mailbox to another mailbox.
5-16 Laptop/PC Administration Software Description Mailbox is Off Disables the message capability for a mailbox. This option plays Mailbox is off to the caller. Mailbox is Full Notifies the mailbox owner that the mailbox cannot record any new messages until old ones are deleted. Plays a message to the caller saying the mailbox is full. Notification (External) Notification refers to external numbers (e.g., pager, mobile, etc.
Laptop/PC Administration 5-17 Software Description Pager Notification When selecting a notification method, a Pager Notification checkbox displays and is checked if the notification number is a pager. Click OK before exiting this window.
5-18 Laptop/PC Administration Software Description Extension Settings For Extension Settings, return to the Edit Subscribers screen. Then, click Extension Settings to edit the actions for mailbox numbers and to change transfer options and time controls. Figure 5-15. Subscriber Extension Time Control Calls are often handled differently in the evening, on weekends, or on holidays than during regular business hours.
Laptop/PC Administration 5-19 Software Description Actions The Digital Voice Processing System provides three action fields that control how the system handles incoming calls. The Digital Voice Processing System refers to these options in a cascading order. That is, the first field has precedence over the second, and the second field has priority over the third. For example: 1 An incoming call is answered by the Digital Voice Processing System.
5-20 Laptop/PC Administration Software Description Holding Allowed Lets the caller hold on the line if the called party is busy. The caller hears: I'm sorry, [extension's name] is busy. If you would like to hold, press [1]. To try another extension or leave a message for this extension, press [2]. This option works only with Supervised Transfer. Forward to Mailbox Forwards calls to the specific mailbox entered in the Mailbox field. Usually this is the called extension's personal mailbox.
Laptop/PC Administration 5-21 Software Description Do Always The action always occurs. Only On Busy The Digital Voice Processing System uses this option if the previous transfer results in a busy signal. Only On No Answer The Digital Voice Processing System uses this option if the transferred call was not answered. The above conditions apply when setting up Action 3.
5-22 Laptop/PC Administration Software Description Class of Service (COS) Class of Service involves features and settings applied to a subscriber group. The Class of Service (COS) screen displays the COS name and description. To begin any COS operation, click the COS button on the toolbar or select COS from the Setup menu. Figure 5-16. Class of Service Screen The Digital Voice Processing System mailboxes and extensions are associated with a Class of Service (COS) that defines their attributes.
Laptop/PC Administration 5-23 Software Description After selecting Class of Service from the Setup menu or clicking the COS button on the tool bar, click Insert to add a COS or Delete to delete the COS. Enter a name for the COS, using a 3-digit number, then click OK. The COS screen displays. Double-click the COS just created. The Edit COS dialog box displays. Define the Class of Service. Figure 5-17.
5-24 Laptop/PC Administration Software Description General Tab The General tab sets the desired general Class of Service values. Figure 5-18. Class of Service General Tab Description Descriptive text (up to 30 characters) to help identify the COS in other operations. Time Control Calls are often handled differently in the evening, on the weekend, or on holidays than during regular business hours.
Laptop/PC Administration 5-25 Software Description User Type Set user type to 99 when granting system administrator access. For all other uses, set the user type to 10. Types 02-98 are not used. Event Counters Set these counters to off if an overview of system usage is not needed. Owners Check Owners to maintain a count of mailbox/extension maintenance accesses by the mailbox owner. Callers Check Callers to maintain a count of mailbox/extension access by callers (non-owners).
5-26 Laptop/PC Administration Software Description Message Tab Sets values for messages in the Digital Voice Processing System. Figure 5-19. Class of Service Message Tab Message Type The Digital Voice Processing System mailboxes store voice or page messages. Voice Voice is the most common message type and is typically the only option selected which lets callers leave a voice recording for the called party. If mailboxes using this COS wish to receive numeric page messages, check the Page option.
Laptop/PC Administration 5-27 Software Description Default Message Type If the mailbox uses both message types and the caller does not select one, Default Message determines which type the system records. Play Message Type Menu Select this option if the Digital Voice Processing System presents the caller with a menu such as: To leave a voice message, press [1]; To leave a page message, press [2]. Deselect this option if the mailbox owner handles access to message type options in the mailbox greeting.
5-28 Laptop/PC Administration Software Description Personal A message played to a calling party before a message is recorded to a mailbox. If the owner does not record a personal greeting, the system greeting (default) is used. System A generic message used when no personal greeting is recorded. If the Personal and System greetings are activated, the Digital Voice Processing System plays the personal greeting when one has been recorded.
Laptop/PC Administration 5-29 Software Description Stop Record Key Activates the one-key urgent message send feature. With this option, when an outside caller presses 8 to end recording a voice message, the message is marked urgent, sent, and the caller proceeds to Last Options. The mailbox greeting must include instructions for dialing [8] for urgent messages.
5-30 Laptop/PC Administration Software Description Off If Last Options is set to Off, the Digital Voice Processing System plays thank you and hangs up. Menu If Last Options is set to menu, the Last Options Menu plays. Note that setting this option off limits a caller’s ability to navigate the system.
Laptop/PC Administration 5-31 Software Description Maintenance Tab Determines the modifications users can make to their personal mailboxes. Figure 5-20. Class of Service Maintenance Tab First Time Help New users are prompted to record essential parameters such as a mailbox greeting, mailbox name, and a password. Say Date and Time The Digital Voice Processing System announces the date and time a message was received. Manual Natural The user must press a key to hear the date and time.
5-32 Laptop/PC Administration Software Description Manual Full The user presses a key to hear the complete date and time. For example, Monday, February 28, 1998, at 7:00 p.m. Press [8] after the message plays. Automatic Natural Date and time play automatically at the beginning of each new message. The user need not press any keys. Automatic Full Complete date and time play automatically. The user need not press any keys. Message Order Determines order in which messages play.
Laptop/PC Administration 5-33 Software Description Dial Source Connects to the person who sent the message. Skip Messages Press [6], then [3] to skip a message while listening to messages. Owner Send Options Determine the functions available to users when sending messages from their mailbox: Not Allowed Creates simple mailboxes that cannot send a message. Urgent Users can assign urgent status to a message. Urgent messages are preceded by an Urgent prompt that trigger immediate notification.
5-34 Laptop/PC Administration Software Description Owner Edit Options Determine the mailbox customization available to users within this COS: Password Restricts unauthorized access to the mailbox. Lets the mailbox owner change the mailbox password. Typically, this option is off only when a mailbox is for temporary use. Greeting Lets a mailbox owner edit their greeting and typically, is enabled. The greeting is a message played to a calling party before a message is recorded to the mailbox.
Laptop/PC Administration 5-35 Software Description Guest Mailboxes Lets an owner communicate with a guest who has no mailbox on the system. System mailboxes can have up to 10 guest mailboxes. Mailbox owners administer guest mailboxes and assign unique numbers to each guest. Owners may send messages to guest mailboxes following the prompts for sending to other address types. Guests press [4] to retrieve messages during the owner’s greeting.
5-36 Laptop/PC Administration Software Description Notification Tab Describes notification options that tell mailbox owners when they have new messages. Figure 5-21. Class of Service Notification Tab Message Waiting The Digital Voice Processing System sends message waiting commands to telephone systems that support message waiting lights or similar notification devices. Off - Do Not Use Do not light the Message Waiting Indicator (MWI). An example is a mailbox without an internal telephone.
Laptop/PC Administration 5-37 Software Description Message Waiting Indicator Strings - MWI Set Sequence, MWI Clear Sequence Message Waiting Indicator strings are available and can be modified in the Digital Voice Processing System, however, they have no affect on the system. This feature is handled by the digital communications with the phone. Event Handler Group Event handler groups control notification settings like message waiting and pager notifications.
5-38 Laptop/PC Administration Software Description Urgent Only Cascades only those messages marked urgent. Original Message - Save as New, Delete Original, Save Original These options are available when Message Cascading is set to Immediate or When Notify Fails. Typically, set this to Save as New. Setting this option to Save Original saves the message in the original mailbox once forwarding is complete.
Laptop/PC Administration 5-39 Software Description Pager Retries Disables pager retries but leaves all other retry options enabled. Since most pagers have memory and reminder features, the owner is not repeatedly paged for the same message. Pager retries are directly related to Notify Attempts.
5-40 Laptop/PC Administration Software Description Auto Attendant Tab Provides information on several automated operations within the Digital Voice Processing System. Figure 5-22. Class of Service Auto Attendant Tab Call Options Customers can change their extension settings from their mailbox. Blind Transfer Allows unsupervised call transfers. the Digital Voice Processing System simply forwards the call to the requested extension.
Laptop/PC Administration 5-41 Software Description Supervised Transfer The Digital Voice Processing System monitors the transfer to determine whether the called extension is busy or is not being answered. The customer can significantly alter the voicemail system functioning. NOTES If Supervised Transfer is selected, check one or both of the following: Call Screening When a caller dials an extension, Call Screening prompts them for a name.
5-42 Laptop/PC Administration Software Description Play Hold Files The caller hears recorded messages prepared for the Digital Voice Processing System. Hold files are recorded using the Digital Voice Processing System’s telephone based administration and up to nine can be recorded. Record the first prompt file by selecting system prompt 014. The second prompt is 015. All nine files are accessed using 014 through 022. Refer to Table 4-1. Editing System Prompts for additional information.
Laptop/PC Administration 5-43 Software Description Menus The Menus screen displays names and descriptions. Multi-level menus direct users and callers to information, assist them in performing tasks, and guide them with using the system. Insert a menu by clicking the Insert button. Edit a menu by double-clicking one listed. Delete a menu by highlighting the menu and pressing Delete. Figure 5-23. Menus Screen A menu is a list of actions executed through touch-tone keys. For example, For sales, press [4].
5-44 Laptop/PC Administration Software Description Insert Menu Click Insert and the following screen displays: Figure 5-24. Create New Menu Screen When creating a new menu, complete the following fields: Name A 3-digit numeric name that references the new menu. The Digital Voice Processing System includes menus in the 1XX range. Menus you create should be between 200-998. Description Text that describes the menu being created.
Laptop/PC Administration 5-45 Software Description Edit Menu From the menu screen, double-click a menu to select it, then select the options for that menu. This screen permits editing of an existing menu. Figure 5-26. Edit Menu Screen Description Enter a brief description of the function that identifies the purpose of this menu. Password Specify the password to protect the on-line recording action. This password is required when a caller accesses the action Record Prompts.
5-46 Laptop/PC Administration Software Description Time Control Calls are often handled differently in the evening, during the weekend, or on holidays than during regular business hours. The time control function defines a set of alternative actions that the Digital Voice Processing System performs for a time setting. Create time controls by selecting Time Control from the Setup menu. Set Time Controls to NONE if time controls are not desired. Use this Support.
Laptop/PC Administration 5-47 Software Description Clicking one of the actions in the Action section displays a description of that action. For example, if the operator option is selected, a notification of transferring the caller to the operator displays. Figure 5-27. Key Actions Define a key by selecting an option as follows: Mailbox Sends the caller to a specific mailbox. If no mailbox is entered, the Digital Voice Processing System prompts the caller for a mailbox number.
5-48 Laptop/PC Administration Software Description Extension Sends the caller to a specific extension. If no extension is entered, the Digital Voice Processing System prompts the caller for an extension number. Prompt for Extension Prompts for the extension number. For example, if key action 1 is a prompt for an extension, when the caller presses 1, they hear Please enter the number of the person you are trying to reach. Key is First Digit of Extension The first digit of the extension being accessed.
Laptop/PC Administration 5-49 Software Description Command File Runs the command file script. See Appendix C for more information. Do not perform this function without assistance from Technical Support. NOTES Company Directory Provides a company directory listing for mailboxes or extensions. Hang Up Plays thank-you for calling prior to disconnecting the caller.
5-50 Laptop/PC Administration Software Description Change Language Changes the prompt files to those recorded in the selected language. Only the purchased language is available.
Laptop/PC Administration 5-51 Software Description Time Controls Time controls route calls, send callers to voicemail, and play menus, etc. (based on time and day settings). Up to 10 time periods can be defined within a time control setting, making a time control as simple or as complex as desired. Time Controls can be chained together to allow more than ten day/time options, however, chaining Time Controls can cause delays. Time Controls are searched by item, starting with the first item.
5-52 Laptop/PC Administration Software Description Insert Time Control Figure 5-29. Create New Time Control When creating a new time control, complete the following fields: Name A 3-digit numeric name that references the new time control. The Digital Voice Processing System includes time controls in the 1XX range. Create time controls between 200-999. Description Text that describes the time control being created. Template The 3-digit numeric code of another time control to use as a template.
Laptop/PC Administration 5-53 Software Description Edit Time Control From the Time Control menu, click a time controls to display the following screen: Figure 5-31. Edit a Time Control Description Enter a description for the time control that describes its purpose.
5-54 Laptop/PC Administration Software Description Items 1-10 Click any item button to define a time control function. Make sure the last time control entry includes all dates, times, days, and an action. Otherwise, the system may terminate the call unexpectedly. Figure 5-32. Define Time Control Function Use the tenth field to chain time controls together.
Laptop/PC Administration 5-55 Software Description Time Enter a start and end time, using twenty-four hour format (00:00 through 23:59), to indicate the specific times during the day that the time control is active. Leaving these fields blank means the option applies to all times. Days Click the checkbox for each day to which the time control item applies. Make certain all times, days, and dates are specified to achieve desirable results.
5-56 Laptop/PC Administration Software Description Prompt for Extension Prompts for the extension number. Key is First Digit of Extension The first digit of the extension being accessed. Goto Extension Accesses a specific extension. Menu Executes the selected menu. Run Module Runs other modules that the Digital Voice Processing System supports. Do not perform this function without assistance from Technical Support. NOTES Time Control Executes actions defined in a time control setting.
Laptop/PC Administration 5-57 Software Description Voice Lines Displays voice line actions. Voice Line actions define how the Digital Voice Processing System answers incoming calls. Figure 5-33.
5-58 Laptop/PC Administration Software Description Double-clicking a voice line displays the Edit Line Settings dialog box for specifying actions for the selected line. Figure 5-34. Edit Line Settings Mailbox Sends the caller to a specific mailbox. If no mailbox is entered, the Digital Voice Processing System prompts the caller for a mailbox number. Extension Sends the caller to a specific extension.
Laptop/PC Administration 5-59 Software Description Time Control Enter a time control to execute. Command File Enter a command file to execute. Refer to Appendix B for more information.
5-60 Laptop/PC Administration Software Description Reset Display The Reset button clears the main window. Shrink The Shrink button returns the laptop/PC administration programming window to its original size. Exit The Exit button exits laptop/PC administration.
Laptop/PC Administration 5-61 Pull-Down Menus Pull-Down Menus Menus at the top of the main screen provide access to the functions described below. File Menu Generally, the only option available on the File menu is Exit which exits the Digital Voice Processing System administration program. However, if there is a modem connection, available options include Dial, Hangup, and Exit. See the Setup Modem discussion earlier in this section for more information on these functions.
5-62 Laptop/PC Administration Pull-Down Menus The screen below displays after clicking OK on the Select Phone System message or if a phone system was already selected. Figure 5-36. Configuration Files Double-clicking a configuration file displays the following screen that lists the new and current Digital Voice Processing System configuration: Figure 5-37. Configuration Warning Screen After pressing Yes, the Digital Voice Processing System reboots.
Laptop/PC Administration 5-63 Pull-Down Menus Port Setup To configure the Digital Voice Processing System via laptop/PC administration, select Setup: Port Setup from the main window. Figure 5-38. Comm Port Options The default options are shown. It is recommended that none of these options other than the main ComPorts be changed. Set this option to the laptop/PC ComPort.
5-64 Laptop/PC Administration Pull-Down Menus Modem Setup The following options are available: ❐ ❐ ❐ Quick Configure Setup Phone Book Figure 5-39.
Laptop/PC Administration 5-65 Pull-Down Menus Quick Configure The Modem Quick Configure provides a list of other available modems. Figure 5-40.
5-66 Laptop/PC Administration Pull-Down Menus Modem Setup If the desired modem is not listed, select Modem Setup from which the administration program can be used to configure the modem. Figure 5-41. Modem Information Do not change these options unless you are familiar with modems. Contact the modem provider if assistance is needed. Commands Command strings that are sent to the modem during different stages of the communication process. Initialize Initializes the modem. Dial The dialing sequence.
Laptop/PC Administration 5-67 Pull-Down Menus Dial Suffix Command that follows the dialing sequence. This is necessary because some modems require additional command strings after the dial command. It is recommended to leave this set to ^M, which is the default. Cancel Dial Cancels the dial. Hangup Hangs up the modem and disconnects the call. Configure Determines the configuration string for your modem. Refer to the manual supplied with the modem to determine the necessary configuration string.
5-68 Laptop/PC Administration Pull-Down Menus No Dialtone The modem went off hook but did not receive a dial tone. Error The modem detected an error. Ring An incoming call was detected by the modem. At the bottom of the Modem Setup screen is Link Rate information. Link Rate Def BPS Rate Default communication rate between the two systems. Lock DTE Rate Forces the baud rate to remain the same. It is recommended that the baud rate be left at 9600 (default).
Laptop/PC Administration 5-69 Pull-Down Menus Phonebook Use the Modem Phonebook screen to edit phonebook entries. The advantage of the Phonebook is that when administering one or more voicemail systems, phone numbers are conveniently stored in the phonebook. Figure 5-42. Modem Phonebook Adding a modem phonebook entry displays the following screen. Figure 5-43. Phonebook Entry Name An associated name for this number.
5-70 Laptop/PC Administration Pull-Down Menus Number Telephone number to dial at the site. Changing a modem phonebook entry displays the following screen for editing the phonebook entry: Figure 5-44. Telephone Number Removing a modem phonebook entry displays a confirmation screen. Figure 5-45.
Laptop/PC Administration 5-71 Pull-Down Menus Advanced Setup Provides the following alternatives: ❐ ❐ ❐ ❐ ❐ Edit Registry System Settings Set Unit Date and Time Phone System Config Message On Shutdown Figure 5-46.
5-72 Laptop/PC Administration Pull-Down Menus Edit Registry The registry contains system variables that control the Digital Voice Processing System. Normally, these values need not change. Contact Vodavi Communications Systems’ Technical Support department for assistance if a change is required. Figure 5-47. Registry Entries Improper changes to the Registry items can cause erratic system behavior.
Laptop/PC Administration 5-73 Pull-Down Menus Change the names and values of registry entries by double-clicking an entry on the Edit Registry screen. Figure 5-48. Registry Values System Settings Figure 5-49.
5-74 Laptop/PC Administration Pull-Down Menus System Caching If System Updates Take Effect Immediately is selected, any change made to a menu, mailbox, COS, etc., is immediately effective. The disadvantage is that this option slows the system. Unchecking this option requires a system reboot for changes to take effect. NOTES Turn caching off (by checking the box) when initially configuring the system; turn caching on (by unchecking the box) when programming changes are complete.
Laptop/PC Administration 5-75 Pull-Down Menus Figure 5-51. Set Unit Date and Time Phone System Config Message On If the Digital Voice Processing System is not configured to a phone system, or if it is configured to a default phone system, the Default Phone System Configuration screen displays as shown below. Deselecting the Display this message at start-up each time the program is run option prevents the Default Phone System Configuration screen from displaying in the future.
5-76 Laptop/PC Administration Pull-Down Menus Shutdown Menu The Shutdown menu provides various options for shutting down the Digital Voice Processing System. Figure 5-53. Shutdown Voicemail System Shutdown and Park Unit Shuts down the voicemail unit and does not restart it again. The power supply must be removed to restart. Shutdown and Restart System Shuts down the voicemail unit and executes a verification of configuration information (without rebooting the system).
Laptop/PC Administration 5-77 Pull-Down Menus Reports Menu Displays system logs. Select an option from the main administration menu (Subscribers, COS, Menus, etc.) to access the Reports menu. Figure 5-54.
5-78 Laptop/PC Administration Pull-Down Menus On the Reports menu, the only available option is Logs. Enter the log date and start and end times for the report. Figure 5-55.
Laptop/PC Administration 5-79 Pull-Down Menus Help Menu The Help menu contains two options: About and Current Configuration. Figure 5-56.
5-80 Laptop/PC Administration Pull-Down Menus Help, About lists the Digital Voice Processing System administration software and voicemail system versions as shown below. Figure 5-57. Help About Help, Current Config lists information about the configuration file currently selected as shown below. Figure 5-58.
6 Upgrading Upgrading Ports Use these instructions when upgrading the number of ports on a voicemail unit. A port upgrade kit must be purchased from Vodavi before proceeding. Call your sales representative with the serial number of the voice processing unit for the upgrade. NOTES Instructions are separated into two sections: hardware and software. Use the software section for all upgrades.
6-2 Upgrading Upgrading Ports Prepare Unit 1 Shut down and park the voicemail system using the Windows Admin program (Setup, Advanced, Shutdown) or the telephony interface. 2 Disconnect power to the system. 3 Disconnect all phone lines from the voicemail ports. 4 Remove unit from wall by lifting off the mounting screws (if wall mounted). 5 Place unit on sturdy flat surface, preferably on a static dissipating surface such as a properly grounded anti-static mat.
Upgrading 6-3 Upgrading Ports 6 Remove the 6 screws holding the card to the metal support bracket. Remove the line card and store it in a safe and static-free location. 7 Remove the metal support bracket by removing the two rear screws and the two screws connecting the standoffs. 8 Install the 8 port metal support bracket, using four screws. 9 install the 8 port line card, using six screws. 10 Install the two ribbon cables noting the polarity and location. Do not bend the pins.
6-4 Upgrading Upgrading Ports 6 Using Ecom, enter the following DOS commands: CD\ [Enter] ZMR [Enter] 7 Use Ecom to send the two files located on the diskette (NEWKEY.KEY and PORTUP.BAT) by pressing the PgUp key. Select Zmodem transfer. Browse for the A: drive and select both files, click Add and OK. Start the upload to the voicemail system. See Section 7 for more information on file uploading.
Upgrading 6-5 Generic Upgrading Information Generic Upgrading Information Follow these instructions to upgrade the self-contained digital voicemail unit. The diskette sent from Vodavi Communications contains a file for upgrading. Any reference in the following section to xxxxxxxx.zip refers to the file on the diskette. NOTES To download the files from the Internet, follow the instructions below: 1 Create a directory on your hard drive called UPDATE. 2 Using any web browser, download the XXXXXXXX.
6-6 Upgrading Generic Upgrading Information 6 Type ZMR and press [Enter]. 7 Choose File ->Upload ->OK. 8 Choose ZModem and press OK. 9 Double-click the UPDATES directory. 10 Highlight xxxxxxxx.zip and click Add. 11 Click OK. 12 A screen displays that shows the upload status of the files. When the upload is complete, the c:\ prompt displays. 13 At the C:\ prompt type PKUNZIP -D -O xxxxxxxx.zip and press [Enter]. 14 Type REBOOT and press [Enter]. 15 The system shuts down and the upgrade is complete.
7 Technical / Troubleshooting Overview This section provides information on diagnosing problems that may occur on the Digital Voice Processing System. The information in this section is highly technical and unless the procedures are performed as instructed, the system may fail to operate. A good working knowledge of DOS and PC-based systems is essential. LED Sequences LED Sequence: .
7-2 Technical / Troubleshooting LED Sequences Normal LED Boot Sequence LED 12345678 Description If system does not progress... ???? ???? Boot-up checking – see below Cables disconnected. Memory SIMM loose. O... .... Checking hard-drive and other system resources Hard drive problem. Boot with Ecom to view errors. .O.. .... Configuring system File problem. Re-index databases. ..O. .... Setting modem ...O .... Starting the voice processing Key file missing. Invalid number of ports.
Technical / Troubleshooting 7-3 Looking at Boot Up Other Error Conditions LED 12345678 Description Diagnosis No Lights System not booting. BIOS failure, BIOS chip loose. Open unit and reconnect. O... o.o. No memory found. Memory SIMM loose, disconnected or failed. Open unit and reconnect. oO.O o.o. 20 seconds O.oo o o No boot-able device. Hard drive data or power cable disconnected. Hard drive failure. Open unit and reconnect. oO.O OOOo System not booting.
7-4 Technical / Troubleshooting Looking at Boot Up Next, the system CMOS BIOS configuration screen displays: +------------------------------------------------------------------------------+ | SYSTEM BIOS CONFIGURATION, (C) 1996 GENERAL SOFTWARE, INC.
Technical / Troubleshooting 7-5 Looking at Boot Up EMM386 Active. Dolphin Advanced Power Management V2.0. System APM support detected and initialized C:\>set VSICFG=0xC000 0x310 10 C D C:\>set PATH=C:\;C:\DOS;C:\UTILS;C:\HELLO\SYSTEM C:\>set TEMP=C:\TEMP C:\>set VSIXMSMEM=1 C:\>lights ff3f 0 C:\>smartdrv /X C:\>cd\ C:\>makekey found key file - exiting C:\>cd\hello\dsp C:\HELLO\DSP>call denv C:\HELLO\DSP>call testenv C:\HELLO\DSP>set VSICFG=0xC000 0x310 10 C D C:\HELLO\DSP>set LDSPPATH=loaddsp -v evp.
7-6 Technical / Troubleshooting Boot Up Problems REGADD: DisableXSIAM=1 C:\HELLO>chk_port 10/13/98 13:28:13 SETPORT (Build:2) VSI Channels=8 Registry Channels=8 Return Er ror Level=0 REGADD: DisableXSIAM=0 Configuring system... Modem to auto-answer... AT AT S0=1 Q1 Loading voice engine... +OK Boot Up Problems Q: All lights on the system turn on and the system appears to boot normally, but calls are not being answered. A: The cable from the motherboard to the voice card(s) is not connected.
Technical / Troubleshooting 7-7 ECom The following screen shows ECom: Figure 7-1.
7-8 Technical / Troubleshooting ECom Com Port Options Press [ALT]+[P] from the ECom screen to access the Com Port Options screen as shown below: Figure 7-2. Com Port Options The default communications port options are as follows: Com Ports Defines the Com Port connecting to the Laptop/PC. Baud Rates Default is 9600. This baud rate must match the BaudRate setting in your Registry. Parity Default is None. Data Bits Default is 8. Stop Bits Default is 1.
Technical / Troubleshooting 7-9 ECom Modem Connection The modem connection, via ECom, works the same whether the modem is connected or there is a direct connection to the Digital Voice Processing System. To access modem features, press [ALT]+[D]. The modem dial screen displays. Figure 7-3. Modem Connection Once the modems are connected, all features described in this section are supported. There is a phone book, similar to the phone book for the Laptop/PC Administration software.
7-10 Technical / Troubleshooting ECom 3 Via the ECom program, connect to the Digital Voice Processing System. Press Send next to +DIE0 to display the C:\HELLO> prompt. Figure 7-4. Hello Prompt Access to DOS functions is available, including directory and type commands.
Technical / Troubleshooting 7-11 ECom Debug Mode From the DOS prompt the voicemail system can be brought up in debug mode. If VMDEBUG is typed at the C:\HELLO> prompt, the system comes up in a communicative mode. In debug mode, the Administration program will not run. The following screen shows how the voicemail looks when the system is ready to take calls in its non-stealth mode. Figure 7-5.
7-12 Technical / Troubleshooting ECom To display more logging information in the unit, add a registry parameter ModuleDebug. ModuleDebug accepts several parameters as shown in the following table: Basic Foundation H! Voicemail Vm Auto Attendant Aa Menus Mn Voicemail Owner Vo Directory Di Events Ev Message Manager Mm Time Control Tc Integration In Command File Cf Database Db Distribution List Dl Notification No Table 7-1.
Technical / Troubleshooting 7-13 ECom 5 The file is downloaded to the C:\Admin directory on the local hard drive. Figure 7-6. Protocol Status Upload To upload a file from the Laptop/PC to the Digital Voice Processing System, do the following: 1 Make certain the Digital Voice Processing System is shut down and parked. 2 Type CD \ and press [Enter]. The file uploads to the C:\ directory. 3 Type ZMR and press [Enter]. 4 Press [Page Up]. 5 The system prompts for the transfer protocol to use.
7-14 Technical / Troubleshooting ECom 6 The next screen prompts for files to transfer. Double-click the file(s) to transfer. They are listed in the Outgoing Files box. Figure 7-8. Batch Upload 7 After selecting the appropriate files, click Add, then OK and the file transfers begin.
Technical / Troubleshooting 7-15 Parking the System The screen changes to a protocol screen showing the upload status. When complete the C:\ prompt displays. Figure 7-9. Protocol Status Parking the System Many troubleshooting and updating techniques require that the Digital Voice Processing System be parked before the system is accessed. Normally, the Digital Voice Processing System is running, accepting phone calls, etc.
7-16 Technical / Troubleshooting Executing DOS Commands 3 Via ECom: Send to the Digital Voice Processing System the string +DIE 0 followed by CR/LF. From ECom press Send in the top right-hand corner of the screen. If a modem is connected, the parking process disconnects the modem. NOTES Once a system is parked, restart the system so it processes phone calls by doing the following: Unplug the power, wait 5 seconds, and re-apply power OR At the DOS prompt, type REBOOT and press [Enter].
Technical / Troubleshooting 7-17 Transferring Files Transferring Files The Digital Voice Processing System can transfer files via the ZModem protocol. Since the Digital Voice Processing System communicates at 9600 baud, it is suggested to use ZIP compression on files before transfer. Before file transfer occurs, the Digital Voice Processing System must be parked. Once the system is parked, use ECom and DOS commands to navigate through the directory structure.
7-18 Technical / Troubleshooting Backing Up the System Backing Up the System To back up the data on the Digital Voice Processing System, it must be parked first. Back up the Digital Voice Processing System at three levels. The first level is to back up the DBASE directory: 1 Access the system via ECom. 2 Press Send next to +DIE0. 3 At the C:\HELLO> prompt, type BACKUP1 and press [Enter]. A confirmation to backup the system displays. 4 Press [Enter].
Technical / Troubleshooting 7-19 Restoring System Backup 3 At the C:\HELLO> prompt, type BACKUP3 and press [Enter]. A confirmation displays to backup the system. 4 Press [Enter]. The backup completes and the system prompts to download the system backup. 5 Press any key to begin the download. To not download the files, press [CONTROL]+[SHIFT]+[C], then press [Y]. If [CONTROL]+[SHIFT]+[C] is pressed, the backup must be downloaded later.
7-20 Technical / Troubleshooting System Reinitialize The next restore level retrieves subscriber greetings, menu greetings, and other static voice prompts. First, connect the Digital Voice Processing System unit to the host computer, then use these DOS commands: 1 CD \ 2 ERASE BACKUP2.ZIP 3 ZMR BACKUP2.ZIP 4 PKUNZIP -D -O BACKUP2.ZIP 5 REBOOT The third restore level restores everything, including voice messages.
Technical / Troubleshooting 7-21 Debug Mode Debug Mode To have more logging information, add a registry parameter ModuleDebug. ModuleDebug accepts several parameters as shown in Table 7-1. Module Debug Parameters. For example, to see if menus and time controls are configured correctly, enter the Admin module and insert the ModuleDebug name with a value of TcMn.
7-22 Technical / Troubleshooting Viewing the Logs Viewing the Logs To view the logs on the Digital Voice Processing System, the system must be parked first. On the Digital Voice Processing System, daily log files are stored on the hard drive as ASCII text files in the C:\HELLO\LOGS directory. There is an error log named HELLO.ERR that contains system level errors. There is a daily log file for each day that contains tracking information for that day’s activities. The daily log files are named HEmmddyy.
Technical / Troubleshooting 7-23 Questions and Answers Q: Subscriber changes (e.g., Name, Department, Password, etc.) do not stick when the customer reboots the unit after making a change, or looks at another list (COS, LINES, etc.) and then looks at the Subscriber list again. A: To reproduce the problem follow the steps below in the Laptop/PC Administration Program. The solution is to restore the original subscriber database and index files on the unit.
7-24 Technical / Troubleshooting Questions and Answers 5 Turn the modem on. 6 In a few seconds, the AA light on the modem lights and the unit/modem pair functions normally. Reboot the unit via remote commands. Contact technical support for more information or additional help. Q: How do I set up a mailbox to have time sensitive greetings? A: You must create a time control for the mailbox. Configure the time controls as you would like: 1 Define the dates, days, and times.
Technical / Troubleshooting 7-25 Questions and Answers 3 Add the Registry parameter, ModuleDebug=In and shut down and park the system. Access the system via ECom. At the C:\HELLO prompt, type VMDEBUG and press [ENTER]. Then, generate a call into the system and look for the log line: DEBUG: RAW CTI Packet <1> - [LXXXXXXXXXXX] Where X is a number between 0-9. If you do not see this log line, the Digital Voice Processing System is not receiving a ring packet from the phone system.
7-26 Technical / Troubleshooting Questions and Answers Q: How do I modify a Command File? A: First download the command file to the laptop/PC. Command files created by default are in the C:\HELLO\CFILES directory. See the instructions for downloading files from the Digital Voice Processing System to the laptop/PC. Once downloaded, modify the command file using a text editor and save it in plain text format. When the command file is modified, upload it to the C:/HELLO/CFILES directory.
A Common Registry Variables The Registry The Registry is a database of settings (similar to the Windows 95/NT Registry) that controls how the Digital Voice Processing System operates. Changing settings in the Registry affects how the system operates. Change the Registry using the Admin program or ECom as follows: 1 Admin: Select Setup, Advanced, Edit Registry. From the list box select add, delete or edit.
A-2 Common Registry Variables The Registry Registry Variable Description DirType Type of directory the system uses. Valid entries are Li for list mode, Si for single mode, and Pg for pager mode. DisableXSIAM Determines whether the XSIAM module runs. The XSIAM module enables communications between the self-contained voicemail unit and the Laptop/PC Administration program. 1 means do not run XSIAM, and 0 means run XSIAM on startup. Default is 0.
Common Registry Variables A-3 The Registry Registry Variable Description pause-time Pause Time: Delay caused by a comma (,) in the dialing string (x10ms). r_ird Ring Interring Delay: Maximum time between incoming rings. The ring counter is reset after this time expires; rings that occur after this interval are considered the start of a new call cycle (x100ms). r_off Ring Off: Minimum ring voltage off duration for an incoming ring (x100ms).
A-4 Common Registry Variables The Registry Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
B Command Files Overview Command Files expand the basic system to meet the needs of special notification/paging systems, phone systems, TIE lines, and special installations. Command files can be used in three places: mailbox notification, extension forwarding, and directly from a menu. Command File Structure A command file is an ASCII text file with one command per line. Only the commands listed below may be used; any other lines are discarded. Lines beginning with ; (semicolon) are ignored.
B-2 Command Files Command File Structure Command Description PlayFirstMessage=[ New | Save | Kill | Delete ] Play the first message. Without a parameter, the message is left as a new message. Save, Delete, or Kill also can be used to act on the message. Use Kill to delete the message after playing. DoMessageRetrieval= Allow message retrieval. CommandFile= , Run another command file. Say= , Say a file. Log= Log the string.
Command Files B-3 Command File Structure Command Description Debug= Turn CommFile debugging on or off. CallMailboxWhere Call the number in the glb_mailbox Where field. DialMailboxWhere Dial the number in the glb_mailbox Where field. DialMailboxBeeperFile Dial the digits found in B .MSG. DayOfWeek <0-6>= Execute if today matches the day of the week. Time - = If the current time falls between the times execute the command.
B-4 Command Files Command File Structure Command Description PreDialDelay=xx PostDialDelay=xx Use the pre- and post- dial delays to pause between taking the phone off-hook and dialing. These statements are only useful if OffHook=Delayed is also used. Normally, use these only when the execution of the command file is progressing too slowly to use the Sleep=X command.
Command Files B-5 Quick Commands Quick Commands QuickCommand= Quick commands replace the longer command strings with shorter mnemonic strings described below. Additionally, processing the command file is much faster when using mnemonics. NOTES The Dw, Tw, and Dp commands are preloaded so the information (page file or the Where field for the mailbox) is loaded and the complete Quick Command executes very quickly.
B-6 Command Files Technical Example: QuickCommand=OfSl1DwSl3DpSl1OnNeQu is equivalent to: OffHook Sleep=2 DialMailboxWhere Sleep=3 DialMailboxBeeperFile Sleep=1 OnHook ProcessNextEvent Quit Although not as fast, this works. Combine Quick Commands and regular commands as follows: QuickCommand=OfSl1DwSl3 DialMailboxBeeperFile Sleep=1 QuickCommand=OnNeQu Technical When creating a command file for pager notification, the timing of the digits sent from the voicemail system to the pager is critical.
Command Files B-7 Predefined Command Files Predefined Command Files The self-contained voicemail unit has several predefined command files that are located in the \HELLO\CFILES subdirectory. There are two groups of command files: 0XX.CF and 1XX.CF. The 0XX.CF files are: 006.CF, 008.CF, 010.CF, 012.CF, 014.CF, 016.CF, 018.CF, 020.CF, 022.CF, and 024.CF. The 1XX.CF files are: 106.CF, 108.CF, 110.CF, 112.CF, 114.CF, 116.CF, 118.CF, 120.CF, 122.CF, and 124.CF.
B-8 Command Files Modifying Command Files 1XX.CF files handle messages forwarded to the mailbox by sending the originating mailbox to the pager. 1XX.CF files send the originating mailbox number, an ✳ (asterisk), an urgent message count, another ✳ (asterisk), and the saved message count. For example, mailbox 101 forwards a new message to mailbox 123. Mailbox 123 has no urgent new messages, the new message forwarded from mailbox 101, and 15 saved messages. The 1XX.CF notification script sends 123✳0✳1S15.
Command Files B-9 Modifying Command Files Once the file is modified, upload it to the laptop/PC as follows: 1 Access the Digital Voice Processing System via ECom. 2 Make certain the unit is parked. If not, park the Digital Voice Processing System by clicking Send next to +DIE0. 3 Type CD CFILES and press [Enter]. 4 Type ZMR and press [Enter]. 5 Press [PgUp]. 6 Select ZMODEM protocol and click OK. 7 Select the files to download to the unit and click OK.
B-10 Command Files Modifying Command Files Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
C Installation Forms Job Name: _____________________________________ Sales Rep:_________________ End User Contact (Administrator): ___________________________ Phone: _____________ End User Contact responsible for recording custom prompts: __________________________ Installer: _____________________________ User Trainer:___________________________ Installation Dates: Start:_____________ Complete: ___________________ End User Training: _____________________ Telephone System Information Type of telephone syst
C-2 Installation Forms Voicemail Functions Number Of Voice Mailbox Users (Subscribers): _______________ Number of Internal Subscribers (who have a phone in the telephone system): _____________ Number of External Subscribers (who do not have a phone in the telephone system): _______ Are internal subscribers going to forward their phones to their mailboxes? Will the telephone system provide Preset Call Forwarding to voicemail? Will Subscribers use Pager Notification? Yes Yes Yes No No No Automa
Installation Forms C-3 INSTALLATION FORM - Subscriber Information Complete one copy of this form for each Subscriber or group of Subscribers Subscriber Name or Group Description: __________________________________________ Mailbox/Extension Number(s): Department: _______________________________________ Class Of Service (COS): _____________________________________________________ Mailbox Settings Operator:__________ Cascade:__________ Mailbox Time Control (special use): __________ Mailbox Action Play Greet
C-4 Installation Forms Complete one copy of this form for each Class Of Service COS Name (number): _____________________ Description: ________________________ General Settings Time Control (special use): ________________ Restrict Outdial - Number of digits: ________ User Type: (01=normal, 99=Administrators) Event Counter (check one): Owners Callers Message Settings Message Type: Voice Default Message Type: Page Voice Page Play Message Type Menu Message Properties: Length: _____ (sec) Count:
Installation Forms C-5 COS Name (number): ______________________ Description: ________________________ Maintenance Settings (continued) Owner Edit Options: Password Greeting Name/Signature Notification Delete Message Sent Mailbox State Personal Lists Guest Mailboxes Auto Attendant Notepad Transfer Out Notification Settings When will the system set Message Waiting? _________________________ Message Wait Set Sequence:(special use) __________________________ Message Wait Clear Sequence:(special
C-6 Installation Forms INSTALLATION FORM - Menu Information Complete one copy of this form for each Menu Description: ______________________________________________________________ Number: _________ Password:_________ Time Control:______________ (special use) Instructions: ______________________________________________________________ (special use - This is the Menu's number .VOX file name for prompts.) Time Out: _________ (sec.
Installation Forms C-7 INSTALLATION FORM - Time Control Settings Complete one copy of this for each Time Control Time Control Name (Number): ________________ Description: ______________________________________________________________ System Searches for a match, sequentially starting at item 1 Item Number: ____________ Start Time: ___________ Mark active days for these hours: MO TU WE TH FR SA SU End Time: _____________ Action (the menu or mailbox calls are to go to): Time Period Number:
C-8 Installation Forms Action (the menu or mailbox calls are to go to): Time Period Number: ______ (enter 1 to 9, for users to select time sensitive greetings) * Up to 10 items can be assigned to a Time Control - use additional sheets for more items.
D System Log and Error Messages Introduction The Digital Voice Processing System outputs two kinds of logs: error log and system activity (or call record) log. All logs are in ASCII format which allows printing or viewing them with simple DOS commands. Log files record system events and provide an audit trail used by the administrator to analyze how the system is being used. Error Log The error log is output to a file named HELLO.ERR. Each line or record in this file contains four fields.
D-2 System Log and Error Messages System Activity Log The system log is more complicated than the error log. Every phone call that the Digital Voice Processing System takes generates a log line indicating what the caller did. The Digital Voice Processing System outputs system activity log lines similar to those found in the error log (see above). NOTES Logging is a programmable feature, by default, the Voice Messaging, Auto Attendant, and Menu items are enabled.
System Log and Error Messages D-3 System Activity Log If the call was answered, the transaction ends. If there was no answer the call was probably sent to the person's mailbox (see Voice Messaging below). In the case of Busy the caller may elect to retry the extension therefore, the call repeats. This example from the System Log illustrates how to read an Auto Attendant Log.
D-4 System Log and Error Messages System Activity Log Log Interpretation The first line of this Log states that a call started at 14:30:37 on line 04. The second line depicts the time and the extension the caller called. The third line shows the time and mailbox numbers with the associated abbreviations. The abbreviations stand for: VN — Voicemail New message VS — Voicemail Saved message PN — Pager New message PS — Pager Saved message Log users can tell how many messages are on a particular mailbox.
System Log and Error Messages D-5 Error Messages Menu Routing Menu Logs 10:25:08 04 Log: Start Call 10:25:08 04 Log: Vmail 100 Access 10:25:27 04 Log: Menu Demo 10:25:08 Keys 2:MnSALESMNU 10:25:32 04 Log: Stop Call 10:25:08 The only difference between these logs and previous ones is the third line.
D-6 System Log and Error Messages Error Messages H!OWNER Error: No prompt keys specified. Disconnecting. H!DBASE Error: Unknown dBase command ModuleParameter. H!DBASE Error: Unable to access KeyValue. H!MENU Error: Invalid menu password. H!NOTIFY Error: Invalid password length. H!NOTIFY Error: No period in MbxOnline notify setting. H!OWNERA Error: No prompt keys specified. Disconnecting. H!OWNERO Warning: Nothing to edit at VoMenu8., returning. H!OWNERO Error: No prompt keys specified. Disconnecting.
System Log and Error Messages D-7 Error Messages H!MSGMAN Error: No room in guest mailbox. H!MSGMAN Error: Return receipt needs source. H!MSGMAN Error: Unable to open. H!MSGMAN Error: File names wrong for rename. H!MSGMAN Error: Broadcast file mData not found. H!MSGMAN Error: Broadcast file mData bad name. H!MSGMAN Error: Broadcast file mData bad name. H!COMFIL Error No command file specified. H!COMFIL Error File not found FileName.
D-8 System Log and Error Messages Error Messages 000 Sys: *System Var already defined* Duplicate system variable names found while loading HELLO.SDF. HELLO configuration error (via MAINT).System Errors. 000 Sys: *Too Many System Vars (%d) for * More system variables in HELLO.SDF than HELLO can store. HELLO limit reached. (maximum 50 system variables). 000 Sys: Critical Error Count = %d Hourly log message indicating how many DOS critical errors trapped by optional error handler.
System Log and Error Messages D-9 Error Messages 002 Sys: *No mem - Alloc Lengths List (n=%d)* Error allocating module variable lengths list. Not enough free memory before running the Digital Voice Processing System. 002 Sys: *No mem - Alloc Value * (c=%d,n=%d)* Error allocating module variable. Not enough free memory before running the Digital Voice Processing System. 002 Sys: *No mem loading constants (c=%d,n=%d)* Error allocating module constants.
D-10 System Log and Error Messages Error Messages 003 Sys: *Mark Dead scr=%d addr=%d mark=%2X l=%d v Internal marker overwritten. Internal Digital Voice Processing System error. 003 Sys: *String Overflow(cat) d_max=%d d_len=%d s_len=%d Attempt to set variable to a value that is too long. Module error. 003 Sys: *String Overflow(sv) d_len=%d d_max=%d s_len=%d Attempt to set variable to a value that is too long. Module error.
System Log and Error Messages D-11 Error Messages 004 Sys: * System voice file :%s not voxopen for %s(%s) * Unable to play system segments because system voice file is not VOXOPEN in HELLO.SDF or HELLO.LOD. Configuration error (via MAINT) of HELLO.SDF or HELLO.LOD. 004 Sys: * Voice file :%s not found * Unable to find a voice file for VOXOPEN. Missing file or configuration error (via MAINT) of HELLO.SDF or HELLO.LOD. 004 Sys: * Voice file already open * Unable to VOXOPEN voice file, already open.
D-12 System Log and Error Messages Error Messages 004 Sys: *Invalid VoxDate * Error saying date. Invalid date data or module error. 004 Sys: *Play file /%s (%d:%d) error %d* Error playing file. Low level software/hardware error. 004 Sys: *Record file (%d) error %d* Error recording file. Low level software/hardware error. 004 Sys: *System Error %d:%d st=%d fh=%d * Critical DOS error. Low level software/hardware error.
System Log and Error Messages D-13 Error Messages 005 Sys: *Dup file len(%ld) mismatch on mbox* Error in indirect message file length. Internal Digital Voice Processing System error. 005 Sys: *Mbox Reset %d Count Mismatch (%d%d)* Message counts in MDX and directory differ. Missing files or Digital Voice Processing System internal error. 005 Sys: *No Dest mbox to dup from mbox* Nonexistent mailbox specified. Module error. 005 Sys: *No Disk Space to dup to mbox * Unable to duplicate mailbox message.
D-14 System Log and Error Messages Error Messages 005 Sys: Del mssg; %d(%ld) %d Log message reporting the deletion of a newly recorded mailbox message that was shorter than the minimum recording length. Not an error. 006 Sys: *Can't open - maximum files* Unable to open file, maximum number of files open. The Digital Voice Processing System limit reached. (maximum 16 files). 006 Sys: *Can't say :%s/%s to file (%d)* Error saying into file, file not opened for write or file not opened in binary mode.
System Log and Error Messages D-15 Error Messages 007 Sys: *Database %d not opened during %s* Database not open as expected for dBase operation. Module error. 007 Sys: *Error=%d on field val file during DbaseFreplace* Error replacing field value, usually invalid field name or value conversion. Module or database error. 007 Sys: *Index %d not opened during %s* Index not open as expected for dBase operation. Module error.
D-16 System Log and Error Messages Error Messages 007 Sys: *Unable to open dbase; Max_dbs(%d)* Unable to open database file, maximum already open. The Digital Voice Processing System limit reached. (maximum 4 databases) 007 Sys: *Unable to open index for db; opened for db* Unable to open index file with currently selected database, that index already opened with another database file. Module error. 007 Sys: *Unable to open index; Error=%d* Error opening index file.
System Log and Error Messages D-17 Error Messages 010 Sys: Digital Voice Processing System v%d.%02d system terminated (F=%d). Log message indicating the termination of Digital Voice Processing System. Not an error. 010 Sys: MEMORY U[%ld] F[%ld] D[%ld] : %s Log message indicating the amount of used and free memory. Not an error. 011 Sys: Blockage Cleared Group# %d Log message indicating that blockage no longer exists for a particular blockage group. Not an error.
D-18 System Log and Error Messages Error Messages Issue 2 - May, 2004 Talkpath - Digital Voice Processing System Technical Manual
Index i In de x Symbols +DIE0 7-10 A AaBlindDelay A-1 AC adapter 1-2 Access features 3-2 access messages manually 3-22 action 5-55 Action 1 5-20 Action 2 5-20 Action 3 5-20 Actions 5-19 Add a Mailbox 4-9 Add a mailbox 4-7 Add a New Distribution List 4-10 Add A New Entry 3-33 Add Mailbox Entries to Personal List 3-25 Admin module 7-12, 7-21 Admin program A-1 administration program 5-66 AdminPassword A-3 Advanced Setup 5-71 alternate extension 5-15 alternate mailbox 5-15 ANI 1-4 Answering machine emulation
ii Confidential 5-29 Configuration 1-1 configuration files 5-61 configuration information 5-76 configure modem 5-66 Configure port numbers 4-14 configure the modem 5-2 Connect Cabling 5-1 Connecting Phone Lines 2-3 Connectors 1-2 Count 5-27 Create a Distribution List 3-24 Create a Guest Mailbox 3-28 Create an Information Group 3-31 create new mailboxes 4-7 Create New Message 4-12 Create Subscribers 5-11 Current Config 5-80 custom script module 5-20 D daily log files 7-22 Data Bits 7-8 Data Send Ready (DSR
Index E-mail support 1-4 Enter Module to Run 4-14 Entry ID 3-30 Error List D-5 Error Log D-1 error log D-1, D-2 Error Messages D-5 Event Counters 5-25 Event handler group 5-37 Executing DOS Commands 7-16 Exit 5-9, 5-61 extension forwarding B-1 Extension Settings 5-13, 5-18 ExtensionLength A-2 external numbers 5-16 F Fax Detect 7-24 Fax Detect strings 5-74 FCC regulation 1-5 File Menu 5-61 File pull-down menu 5-4 file transfer 7-17 First Time Help 3-5, 5-31 flash-time A-2 Flow Control 7-8 Forward 3-11 Forw
iv Laptop/PC Connection 5-7 Last Options 5-29 lcdly A-2 LED Boot Sequence 7-2 LED indicators 1-3, 2-4 LED Sequence 7-1 line configuration 4-14 Listen to Message 4-12 Lock DTE Rate 5-68 log date 5-78 Log Interpretation D-3, D-4 logging information 7-12 M Mailbox Administration 4-7, 4-9 mailbox greeting 5-55 mailbox name 4-6 mailbox notification B-1 Mailbox Settings 5-13, 5-14 Mailbox State 3-18 MailboxLength A-2 Maintenance Tab 5-31 Manual Natural 5-31 MaxMenuPromptLength A-2 meeting reminder 3-24 Menu 4-1
Index O oh_dly A-2 On Urgent Only 3-20 One Touch Record 1-3 one-key urgent message 5-29 OneTouchLengthXXX A-2 Owner Edit Options 5-34 Owner Play Options 5-32 P page message 5-26 page messages 5-26 Pager Notification 5-17 pager notification B-6 pager retries 5-39 Parity 7-8 Park and Page 1-4, 5-28 park the system 4-17 Parking the System 7-15 password 3-6 password verification 5-13 pause-time A-3 PC boot-up screen 7-3 Personal Distribution List 3-24 personal greeting 3-18, 5-28 Phone Book 5-64 Phone system
vi Restore the backup 7-19 Restoring System Backup 7-19 Restricted OutDial 5-25 Result Codes 5-67 Retention 5-27 retention period 3-9 Retrieving Messages 3-9 Return authorization 1-4 rings A-3 RS-232 serial port 1-2 Run code 4-15 Run Module 5-56, 5-58 Run Software 5-2 S Screen Caller 5-19 Screening D-3 Select a Phone System 4-16 Select Phone System 5-62 send message to distribution list 3-23 send messages 3-12 Send Options 5-29 send options 3-15 serial number 6-1 Serial port 1-3 serial port 5-1, 5-2 set d
Index vii telephony administration 5-1 template 5-44, 5-52 Template Mailbox 5-11 Temporary greeting 3-9 terminal communication program 5-2 TIE lines B-1 Time Control 4-16, 5-8, 5-24, 5-59 Time Control option 5-14 Time Controls 5-14, 5-18 Time controls 5-51 Time Out value 7-22 time periods 5-51 Time Sensitive greeting 3-9 time sensitive greetings 7-24 Timed 3-20 time-out action 5-46 tracking information 7-22 transfer method 3-36 transfer options 5-18 Transfer strings 5-42 Transferring Files 7-17 Transmit (
viii Issue 2 - May 2004 Index TalkPath - Digital Voice Processing System Technical Manual
