Station User Guide Including Attendant Features
STARPLUS STS Telephone Systems Station User Guide December, 2002 - Issue 1.
I Issue Release Date 1.0 12-02 Changes Initial Release LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc.
Vodavi STS Telephone Systems FIXED FEATURE BUTTONS • • • • • • CAMP ON Button -- Enables you to alert a busy party that an outside line is on hold and waiting for them. CONF (CONFERENCE) Button -- Used to establish and build conference calls. FLASH Button -- Used to terminate an outside call and restore dial tone without having to hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those systems.
Quick Reference Card Vodavi STS Telephone Systems PLACING AN OUTSIDE LINE ON HOLD To transfer a call using Directory Dialing • 1. Press the TRANS button. 2. Dial Directory Dial Code [680], -orPress the DIRECTORY DIAL flexible button. 3. Press the digit associated with the person’s name. When the name displays, press the SPEED button to automatically dial the station. 4. Press the ON/OFF button to complete transfer. Calls may only be transferred to internal stations.
December, 2002 i Contents About This User Guide.............................................................. 1 911 Alert...................................................................................... 2 Account Codes ......................................................................... 3 Using Account Codes...................................................... 3 Verified Account Codes.................................................. 3 Account Codes - Traveling COS (Verified) ...............
ii December, 2002 Call Pickup.................................................................................. 28 Directed Call Pickup ........................................................ 28 Group Call Pickup............................................................. 29 Call Transfer ............................................................................... 30 Executive/Secretary Transfer ....................................... 30 PBX/Centrex Transfer...........................................
December, 2002 Intercom ..................................................................................... 51 Using an Intercom Button ............................................ 51 Answering an Intercom Call ......................................... 52 Intercom Transfer............................................................. 52 Intercom Calls.................................................................... 53 Keyset Mode..........................................................................
iv December, 2002 Release Button.......................................................................... 72 Redial ........................................................................................... 72 Last Number Redial ......................................................... 72 Save Number For Redial ................................................ 73 Redial a Saved Number.................................................. 73 Repeat Redial ......................................................
December, 2002 Worksheets ................................................................................ 95 Flexible Button Programming Worksheet .............. 95 Speed Dial Bin Programming Worksheet................ 95 Default Numbering Plan .......................................................
vi December, 2002 Digital Telephone Features 2 18 1 19 3 9 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PRS TUV WXY 7 8 9 OPER * 0 8 FLASH TRANS SPEED CONF MSG FWD MUTE CAMP ON ON/OFF HOLD 6 7 5 4 # 10 11 12 VOLUME 13 16 17 15 14 Digital Key Telephone Buttons Number Feature Description 1 Display Displays information about telephone status, dialing directories, and text message information.
December, 2002 vii Digital Key Telephone Buttons Number Feature Description 3 Flexible Button Keys Used to access outside lines or access call-handling features. 4 MSG Key Used for Auto-CallBack to a phone that has left a text message or to access voice messages. 5 FWD Key Used to forward your calls to another station or voice mail. 6 SPEED Key Used to access speed dialing, save number redial, and last number redial. Buton is also used to access flexible button programming.
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1 ABOUT THIS USER GUIDE The features described in this User Guide apply to Vodavi STS Digital and Vodavi Single Line Telephone Systems. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access. (For more details, refer to “Flexible Button Programming” on page 48.) This “Flex Btn” symbol indicates those features that need a preprogrammed button to function properly.
2 911 Alert 911 Alert Any station user or attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.
Account Codes 3 Account Codes Using Account Codes Prior to placing, or during, an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed). If account code is less than 12 digits, an [.] must be entered to return to the call. If account codes are forced, the account code must be entered prior to dialing the outside number. 3. Dial [9] or CO Access code. A dial tone will sound. 4.
4 Account Codes To enter an Account Code during a call: 1. Depress the hookswitch momentarily. Call is placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code. . If the account code contains fewer than 12 digits, dial [ ] to automatically return to the call. Account Codes - Traveling COS (Verified) To use Verified Account Codes: 1. Press preprogrammed ACCOUNT CODE button (627) before accessing a CO line. 2. Dial account code up to 12-digits.
Answering Machine Emulation 5 Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller. Notification Methods There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.
6 Answering Machine Emulation Speaker Mode The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid green. When the station is monitoring the caller in VM, the display shows. S CR E E N IN G M M M DD Y Y H H : M M am MAILBOX Options The Mailbox Owner can select from the following options when a call is sent to their voice mailbox.
Attendant Features 7 Attendant Features If your station is designated as the attendant station, the following features are available to assist you in efficiently operating your telephone. Attendant Clear Alarm The attendant can dial feature code [606] to clear any T-1 alarm. This function does not clear the condition, only the display. Attendant CO Line External (Off-Net) Forward To activate off-net forwarding: 1. Dial [603] on the dial pad, -orPress the preprogrammed CO OFF-NET FORWARD button. 2.
8 Attendant Features Attendant Custom Message Program the ten custom messages for system-wide use at the first Attendant station as follows: 1. Dial the Custom Message program code [694] on the dial pad. The following message displays: ENTER MSG NO MMM DD YY H H :M M a m 2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected. m m m m m m m m m m . .. ENTER MSG: 3.
Attendant Features Attendant Day/Night/Special 9 OR The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button or a Soft Key to place the system into Night Mode. The Night Service feature provides a means to put the system in night mode or remove the system from night mode from any keyset, providing the system was put in night mode by the night service feature flexible button [604].
10 Attendant Features Attendant Directory List Programming The Attendant can program up to 200 names in the directory list. When the directory list is accessed by any display telephone user, the system displays the name associated with a speed dial number so when the desired name is shown, the user may then have the system dial the number. To access Directory List Programming: Dial the Directory List program code [693].
Attendant Features 11 3. Enter the 3- or 4-digit station intercom number. 4. Press the MUTE button. 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered.
12 Attendant Features Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: 1. Enter desired three-digit Directory List number (000-199), or dial [.] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If changing a name already associated with an existing Table entry, skip to step 4. 2. Press TRANS. 3.
Attendant Features 13 Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: 1. Enter desired 3-digit Directory List number (000-199), or dial [.] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If just changing a name associated with an existing System Speed Dial Bin entry, skip to step 4. 2. Press TRANS. 3. Dial system speed dial bin location (9020-9099). 4. Press MUTE. 5.
14 Attendant Features Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party. After five (5) seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through. To call a station in Do Not Disturb mode: Press the preprogrammed ATTN OVERRIDE button.
Attendant Features 15 Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. 1. Press SPEED once, then press the desired outside line key, -orPress SPEED twice to select an outside line automatically. 2. Dial the System Speed bin location (9020-9099). 3. Dial telephone number. 4. Press SPEED. 5. Hang up.
16 Attendant Features Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls.
Background Music (Optional) 17 Background Music (Optional) To activate Background Music,either: 1. Dial [632] or press the preprogrammed BGM flexible button, then enter [1] on the keypad. -orUse the Soft Key’s BGM option as a toggle. 0 : OF F 1 : CH -1 M M M DD Y Y H H :M M a m A confirmation tone will sound, and the music is audible through the speaker. 2. Press Volume Bar to change the volume.
18 Call Back Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. To leave a Call Back request when a number is busy: 1. Press the preprogrammed CALL BACK flexible button or use the Soft Key’s CALL-BK option. 2. Replace the handset or press the ON/OFF button. When the busy station hangs up, you will be signaled. 3. Answer the call; the station you called will then be signaled.
Call Coverage 19 Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. To 1. 2. 3. assign a Call Coverage Button: Press [SPEED] + [SPEED]. Press a desired flexible button. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone will sound.
20 Call Forward The following message displays after the call is answered. C A LL F O R S TA X X X X F R O M S TA Y Y Y Y H H :M M a m SINGLE LINE TELEPHONE This feature can cover SLT extensions, however an SLT cannot perform the call coverage function. The SLT extension need not be physically installed, only the SLT card must be installed.
Call Forward 21 To remove Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A confirmation tone sounds and the FWD LED extinguishes. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as the Digital Telephone, except there is no FWD button or Soft Keys. You must use feature codes 640 and 662.
22 Call Forward Call Forward - Follow Me The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, UCD, Hunt Groups, any other station in the system, or to an off-net location. When this call forward is activated, all calls presented to the forwarded station forward to the destination station immediately. To 1. 2. 3.
Call Forward 23 To establish Follow Me Call Forwarding (off-site location): 1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial the station number of the station from which forwarding is desired. 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [.] = Off-Net [7] = No Answer [9] = Busy/No Answer 5.
24 Call Park Call Park Call Park - Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Intercom calls and CO line calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the system call park recall timer.
Call Park 25 4. Depress the hookswitch momentarily. An intercom dial tone will sound. 5. Dial [438]. The first call is returned and the second call will be placed into personal park. The user can alternately connect to the other call by doing a hook flash and dialing [438] as many times as necessary. Call Park - Station Call Park (by station number) allows calls to be parked at a station other than you own, thus allowing for expanded park locations. To 1. 2. 3.
26 Call Park While connected to an outside line: 1. Press the TRANS button. 2. Dial [439] + [XXX] (XXX = station number). -or1. Press the TRANS button. 2. Press the preprogrammed CALL PARK (Station) button. 3. Dial [XXX] (XXX = station number). To retrieve a Call Park (Station) call: Dial [#6] + [XXX] while at any telephone in the system, including the initiator’s. [XXX] = the station number used to park the call. -orDial [438] from the initiator’s station.
Call Park 27 To consult, page, or call an internal party while connected to an outside line: 1. Press the TRANS button, or press the CALL PARK flexible button. The caller will be put on hold. 2. Dial the parking location (430 to 437), or press the preprogrammed CALL PARK flexible button. A confirmation tone will sound. 3. If a busy tone is received, press TRANS twice and dial another park location, or press the CALL PARK flexible button for a different parking location. To 1. 2. 3.
28 Call Pickup Call Pickup A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure. A station can pickup a call ringing to an unattended station within the same UCD group by using the Group Call Pickup Procedure. Directed Call Pickup To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button, then dial #0. To use Directed Call Pickup: 1. Dial the station number of the known ringing telephone.
Call Pickup 29 Group Call Pickup To 1. 2. 3. create a Pickup Button: Press [SPEED] + [SPEED]. Press the desired flexible button. Dial #0. To use Group Call Pickup: 1. Lift the handset or press the ON/OFF button. 2. Dial [#0] on the dial pad, -orPress preprogrammed PICKUP button to connect to calling party. SINGLE LINE TELEPHONE To use Group Call Pickup: 1. Lift the handset. 2. Dial [#0]. You will be connected to the incoming intercom or outside line call.
30 Call Transfer Call Transfer Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, a UCD Group, or a Hunt Group. Executive/Secretary Transfer If you are designated the Executive station and your phone is busy or in DND, all calls will be routed to the Secretary station.
Call Transfer 31 Screened Transfer To conduct the transfer, while connected to an outside line: 1. Press the station button where call is to be transferred (if programmed on your telephone) or press TRANS and dial station number. The called extension signals according to the intercom signal switch position. 2. When that extension answers, announce the transfer. 3. Hang up to complete the transfer.
32 Caller ID Display Unanswered CO Call Transfer While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station: 1. If on another call, place the current call on hold and replace the handset or press ON/OFF. 2. Dial the INC CO XSFR code [639] or press preprogrammed INC CO XSFR flexible button. 3. Press a DSS, Group button, or dial a station or group number. Call automatically transfers to that destination. 4. You can then return to the call placed on hold.
Caller ID Display 33 Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the system. The calling number/ name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.
34 Caller ID Name/Number Caller ID Name/Number This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed. During the call, press the flexible button to toggle between the normal call information display and the name/number display.
Calling Station Handsfree Mode Override 35 Calling Station Handsfree Mode Override This feature enables a calling station to override a called station’s T intercom setting. When placing a call to a station and handsfree is desired: 1. Dial [7#] on the dial pad. 2. Dial the extension number, -orPress the DSS button of desired station (call connects to the station in a handsfree mode).
36 Camp On Camp On OR A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party will receive a muted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the person called places their existing outside call on hold and is connected to the person placing the Camp On.
CO Line - Access 37 SINGLE LINE TELEPHONE To alert a busy station of your call: 1. Briefly depress and release the hookswitch. 2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call. To answer a call that is waiting (while on a CO line call): 1. Receive Camp On warning tone through the handset. 2. Choose desired call (hang up on present call and take new call, or ignore Camp On signal). CO Line - Access To access an outside line: 1.
38 CO Line Queue CO Line Queue If you wish to be placed on a waiting list for an outside line to become available: 1. Press desired busy OUTSIDE LINE button, -orPress the POOL button. (A busy tone will sound.) 2. Press the preprogrammed CO LINE QUEUE button (621). 3. Replace the handset or press the ON/OFF button. To answer a queue: If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing: 1. Lift the handset or press the ON/OFF button. 2.
Conference 39 Conference Conference Combinations Only stations that have conference enabled can institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established. Multi-Line Conference -- One internal station can engage in a conference with up to four outside parties.
40 Conference To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped. 2.
Conference To 1. 2. 3. 4. 41 terminate a party during a Conference call: Press the line button of the party you wish to drop. Replace the handset or press the ON/OFF button. Lift the handset or press the ON/OFF button. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station: 1. Place an outside call. 2. Briefly depress and release the hookswitch to put the call on hold. 3. Dial the number of the internal station you wish to add.
42 Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing. (NOTE … This feature should not be confused with the Name In Display function.) 1. Dial the Dial-By-Name code [6.
Directory Dial 43 Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.
44 Directory Dial 3. The alphabet is represented on the keypad as shown: A=2 B = 22 C = 222 ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * OPER 0 # Names beginning with the letter chosen will show on the LCD display. If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display.
Do Not Disturb 45 To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -orPress the flexible button programmed for directory dialing. 3. Press the digit associated with the person’s name and when it displays, press SPEED to automatically dial the destination station. 4. Hang up to complete the transfer. Calls may be transferred to internal stations only.
46 Do Not Disturb To remove Do Not Disturb: Press preprogrammed DND button, -orUse the Soft Key’s DND option, -orDial either [631] or [662]. The button LED will extinguish and DND is cancelled. To activate One-time Do Not Disturb: Press the preprogrammed DND button while you are off-hook and connected to a CO line or intercom call. The DND button LED will light, and off-hook tones at your station are cancelled. To cancel One-time Do Not Disturb: Replace the handset.
Executive Override 47 Executive Override Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature. Executive Override allows stations designated as “Executive” the ability to override and “barge in” on other keysets engaged in CO Line conversations. A change in volume may occur on the CO Line or intercom call after the barge-in occurs.
48 Flexible Button Programming Flexible Button Programming To program a flexible button (to use feature codes): 1. Press SPEED twice. 2. Press the button to be programmed (must be programmed in database as a flexible button). 3. Dial the desired code. A confirmation tone will sound. (Refer to the “Default Numbering Plan” on page 96, and the feature’s description for any additional digits to enter). 4. Press the ON/OFF button. To program a flexible button (to use speed bin dialing): 1. Press SPEED twice.
Group Listening 49 Group Listening All digital key stations have a built-in speakerphone. You can use the speaker to monitor a call while using the handset to consult with the outside party. This enables other people in the room to listen to both parties in the conversation. To activate Group Listening: While conversing on the handset, press the ON/OFF button. Both parties of the conversation can then be heard on the digital station's speaker.
50 Headset Mode The LED will light steady. While Headset mode is active, the ON/OFF button activates the headset and disables speakerphone and intercom call announce operation at your station. To install the headset, see the Installation Manual. To deactivate Headset Mode: Dial [634] on the dial pad, -orPress the preprogrammed HEADSET MODE button. -orUse the Soft Key’s HEADSET option when in an idle condition. The LED will extinguish.
Intercom 51 Intercom Using an Intercom Button To 1. 2. 3. program a Flexible Button as an Intercom Button: Press the SPEED button twice. Press the desired flexible button to program. Dial [645] on the dial pad. A confirmation tone will sound. If an error was made during entry, an error tone will sound. When intercom call rings a busy station (w/intercom btn): 1. The calling station receives ringback tone instead of busy tone.
52 Intercom Answering an Intercom Call Depending on the position of your intercom button signal switch, answer the intercom call as indicated: H Mode (No LED) Handsfree Mode -- You will hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy. P Mode (LED Flashing) Privacy Mode -- You will hear three bursts of tone and a one-way announcement. The calling party cannot hear conversations in progress. Lift handset or press ON/OFF to answer.
Intercom 53 Intercom Calls To place an Intercom Call: 1. Press the DSS button of the party to be called (if programmed at your phone), -orDial the extension number. Dialing a number in the numbering plan activates the telephone automatically. (You will hear ringing if the called station is in the T mode; or three bursts of tone if called station is in H or P mode.) 2. Lift the handset or use the speakerphone after the tone bursts stop. 3. Hang up to end the call.
54 Keyset Mode SINGLE LINE TELEPHONE To place an intercom call: 1. Lift the handset. 2. Dial the intercom number. You will hear ringing if the called station is in the “T” answering mode or two bursts of tone if the called station is in the “H” or “P” modes. 3. Hang up to end the call. To answer an intercom call: Lift the handset, -orIf your SLT is equipped with a speakerphone, press the Speaker button to converse in a handsfree mode.
Last Number Redial 55 At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -orPress the preprogrammed KEYSET MODE button, the following displays: I NAC TI V E 2400 M O DE = S AVE = H OL D B AU D= # . 2. Press [.] to scroll through the keyset modes. 3. Press [#] to scroll through the baud rates. 4. Press the HOLD button to save the desired entries.
56 LCR Operation The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line. If you preselect a line before activating LNR, the preselection will override the line used originally.
Loop Key 57 CO Line Queue Cancel To cancel a Call Back Request: 1. Dial the CO Line Queue Cancel code [626] on the dial pad. 2. Replace the handset or press the ON/OFF button. Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button. To 1. 2. 3. 4. make a Loop button: Press the SPEED button twice. Press the desired flexible button. Dial [89].
58 Message Wait To use a mailbox button: The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to the VM port by the telephone system. Message Wait OR Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can press the flashing MSG WAIT button to ring each party in sequential order.
Modem 59 SINGLE LINE TELEPHONE To 1. 2. 3. leave a message waiting indication: Lift the handset. Dial the desired intercom station. If you do not receive an answer, or a DND tone sounds, briefly depress and release the hookswitch. 4. Dial [623]. 5. Hang up. To answer a message waiting indication (your message waiting lamp is flashing or there is an interrupted dial tone when you lift the handset): 1. Lift the handset. 2. Dial [663]. The station that left message will ring.
60 Mute Mute Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone. To disable the microphone: 1. Press MUTE while off-hook on speakerphone or handset to activate. 2. Press MUTE again to deactivate. Mute automatically deactivates upon call termination.
Night Service 61 To erase your name: 1. Dial [690] on the dial pad. 2. Press the SPEED button to complete the erasing process. SINGLE LINE TELEPHONE To create your name: 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad. 3. Briefly depress the hookswitch and release to complete the programming process. To erase your name: 1. Dial [690] on the dial pad. 2. Briefly depress the hookswitch and release to erase.
62 Off-Hook Voice Over (OHVO) Off-Hook Voice Over (OHVO) OR While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays. The calling station is placed in a one-time DND mode upon initiating the voice-over.
Off-Hook Voice Over (OHVO) 63 The calling OHVO station is not connected or able to hear the called station’s conversation (connection only allows calling station to transmit to the called station). The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in H mode.
64 Outside Calls Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice for System Hold. -orIf System Hold Preference is programmed, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring. (If Preferred Line Answer is enabled, skip step 1.) 1.
Paging 65 Paging If you are given the ability to make page announcements: 1. Lift the handset or press the ON/OFF button. 2. Dial a three-digit paging code, -or3. Press the preprogrammed PAGING flexible button. -orUse the Soft Key’s ALLPG IN or ALLPG EX options (versus codes 709 or 761) when in an idle condition.
66 Personalized Messages Paging - Meet Me To 1. 2. 3. request another party meet you on a page: Dial the desired three-digit paging code. Request the party to meet you on the page. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: 1. Go to the nearest phone. 2. Dial [770] or press the preprogrammed MEET ME flexible button. You will be connected to party that paged you.
Personalized Messages 67 To cancel a pre-assigned message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first attendant station for system-wide use. Each station can also program three unique custom messages.
68 Personalized Messages To use a unique custom message: 1. Dial [633] on the dial pad. -orPress a preprogrammed PERSONAL MESSAGES button. 2. Dial a valid message number (18-20) for the desired custom message. To cancel a custom message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. DND button LED extinguishes. SINGLE LINE TELEPHONE SLT users can use custom messages (21-30) as described above.
Personalized Messages 69 3. Enter the date/time on the dial pad as shown: Other Codes 1 A - 21 B - 22 C - 23 D - 31 E - 32 F - 33 G - 41 H - 42 I - 43 J - 51 K - 52 L - 53 M - 61 N - 62 O - 63 PRSQ- T - 81 U - 82 V - 83 W - 91 X - 92 Y - 93 Z - 94 71 72 73 74 0PER * 0 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7 = 7# ‘ = 14 & = *4 .
70 Personalized Messages Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [.] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated if the station is in the Call Forward or DND mode(s). This feature is not available to Attendant stations.
Personalized Messages 71 To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages. To 1. 2. 3. program the Personal Messages Flexible Button: Press the SPEED button twice. Press the desired flexible button.
72 PBX/Centrex Codes on a Flex Button PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: 1. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [.], and [#] commands (refer to “Speed Dial” on page 80). 2. Program that speed bin onto a flexible button (refer to “Flexible Button Programming” on page 48).
Redial 73 Save Number For Redial If you wish to save the last number you dialed,either: 1. After placing an outside call, keep the handset off-hook. 2. Press the SPEED button twice, -orUse the Soft Key’s STORE NO option. Redial a Saved Number To dial a number that was saved for redial, either: Press the SPEED button, then press the [.] key. -orUse the Soft Key’s SNR option when in an idle condition. The saved number is automatically dialed.
74 Ring Down / Hot Line / Off-Hook Preference To activate a redial: Press the preprogrammed REDIAL flexible button, -orPress the ON/OFF button, -orLift the handset, the line will be seized and number is dialed. If you receive a busy/no answer, you may repeat the step to activate another redial. To cancel the operation: Press the preprogrammed REDIAL flexible button. A confirmation tone will sound and the Auto Redial function is cancelled.
Ring Down / Hot Line / Off-Hook Preference 75 While Off-Hook Preference is enabled, you may access internal intercom dial tone as follows: 1. Press the preprogrammed ICM button, -orDial your intercom number. (Do not lift the handset or press the ON/OFF button before dialing intercom number.) The LED will light steady and an intercom dial tone will sound. 2. Dial an internal station or feature access code.
76 Ring Tone Ring Tone To select a distinctive ring tone for a station: 1. Dial the Ring Tone program code [695] on the dial pad. The following message displays: E N TE R R I NG TO NE S 00-36 X X P R E S S S P E E D T O S AV E 2. Enter a valid tone number. The speaker will sound a steady tone that correlates to the 2-digit entry. The 2-digit tone number will display in the lower left corner of the LCD.
School Zone 77 School Zone Description The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward.
78 School Zone To view call forwarding status of Classroom telephones: 1. The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#]. A confirmation tone sounds and the LCD updates to show one of the following displays: C LA S S R O O M S TATU S B S Y F W D TO X XX X CL A S S R O OM S TATU S B / NA F W D TO X XX X C LA S S R O O M S TATU S N A F W D TO X X X X CL A S S R O OM S TATU S F W D TO X X X X 2. Press [ON/OFF] to return to an idle status.
Software Version 79 Software Version The current system software version can be viewed. The display shows the version number and level of software. To view the Software Version Display: Dial the S/W Display code [605] on the dial pad. The top line of the LCD shows the engineering version of the software. The bottom line of the LCD shows the features that are enabled for your software, e.g., BASIC. Speakerphone 1. Press the ON/OFF button to ON (An intercom dial tone will sound). 2.
80 Speed Dial Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000-9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and non-display characters. A pause is automatically inserted after a flash. To use speed dial: 1. If an outside line was not specified in programming, one can be selected now or the system will assign the line. 2.
Speed Dial 81 4. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover. HOLD -- Inserts a Pause. FLASH -- Inserts a Flash into the speed number. TRANS -- When used as the first entry in the speed bin, this inserts a non-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed. 5. Press the SPEED button. 6. Replace the handset to end the speed bin programming.
82 To 1. 2. 3. 4. 5. Station/Port Fixed Number store speed dial numbers: Lift the handset. Dial [661] on the dial pad. Dial desired station speed number (9000-9019). Dial the telephone number to store. Briefly press and release the hookswitch. A confirmation tone will sound. Line Group 1 is programmed along with SLT speed numbers, and thus Line Group 1 is used when activating station speed dial from an SLT.
Station Relocate 83 Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1. A station can be relocated by unplugging it, then plugging it into a new location. 2. Dial [636] on the dial pad. Then, dial the extension number of the station being relocated.
84 Text Messaging (Silent Response) While receiving a Camp On or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX].
Uniform Call Distribution 85 Uniform Call Distribution The Uniform Call Distribution (UCD) features are described in the following sections. UCD Calls In Queue Display From an idle display key telephone: 1. Dial [567] followed by the UCD group number (55X), -orPress the preprogrammed flexible button. The ON/OFF button LED lights steady. This idle display prompts a Supervisor that a group is having problems answering their calls.
86 Uniform Call Distribution To enter Unavailable Mode: Dial [566] on the dial pad to block incoming UCD calls, -orPress the preprogrammed AVAILABLE/UNAVAILABLE button. UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station: 1. Lift the handset or press the ON/OFF button. 2. Press the FWD button or dial [640]. 3. Dial the desired code: [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 4.
Universal Day/Night Answer 87 Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal. UDA/UNA is established on a per CO line basis in admin programming.
88 Voice Mail Retrieving Voice Messages To enter the Voice Mail system to check for mail: Either dial Voice Mail group number, press preprogrammed VM GROUP flexible button, press flashing MESSAGE WAIT button, or use the Soft Key’s VM1 option (group 440 only). You will be prompted to enter your mailbox password. Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user: 1. At the initiating station, press the TRANS. button. 2.
Voice Mail 89 Voice Mail Group Button To 1. 2. 3. 4. program a VM GROUP flexible button: Press the SPEED button twice. Press the desired flexible button to be programmed. Dial a 3-digit VM Group number (440-447=VM groups 1-8). Dial the VMID number. Voice Mail Group Access To access a VM Group: Dial VM Group number (440-447), -orPress preprogrammed VM Group flexible button, -orUse the Soft Key’s VM1 option when in an idle condition (to access group 440 only).
90 To 1. 2. 3. Voice Mail make a VM RECORD flexible button: Press the SPEED button twice. Press the desired flexible button to be programmed. Dial feature code [649] + [VVV] (where VVV = 440-447 for desired VM group. While on an internal or external call: 1. Press the preprogrammed VM RECORD button or use the Soft Key’s REC option (for VM Group 440 only). The LED will flutter red during the setup and the following message will display: R E COR D I NG S E T U P MMM DD YY 0 0 :0 0 a m 2.
Voice Mail (Flash-Based) Quick Reference 91 Voice Mail (Flash-Based) Quick Reference ------------------------ MAIN MENU -------------------------Review Messages 1 While Playing Msgs... [1] Rewind [6] Pause [7] Rewind (5 sec) [9] Fast Fwd (5 sec) [#] Skip to next msg [.] Cancel play of message Send a Mailbox Message Options ABC 2 [2] Record Msg [#] End Msg [1] Review [2] Re-record [3] Append [.] Cancel [#] Accept Msg After Listening...
92 Quick Start for First-Time Users Voice Mail (Flash-Based) Quick Start for First-Time Users 1. Obtain System Administrator information: Voice mail system access number Your mailbox number Your temporary password 2. Dial voice mail system access number, -orCall into the auto attendant, then press # and enter your mailbox number. 3. After prompt, enter temporary password. 4. Press 3 to access Mailbox Options. 5. Press 2 to access Passwords. 6. After prompt, enter new password. 7.
Volume Control 93 Volume Control The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit.
94 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line. Certain models do not have an OFF option. Speakerphone models have a sliding volume switch to adjust speakerphone volume. Slide the switch toward you for lower volume or away from you for increased speakerphone volume.
Worksheets 95 Worksheets Flexible Button Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019
96 Default Numbering Plan Attendant 608/608+FLASH ● ● Account Code (reqs btn) 627 ● ● Answering Machine Ring 654+[0] ● ● Answering Machine Speaker 654+[1] ● ● Attnd 0 ● Attnd Clear Alarm (T-1) 606 ● Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] ● Attnd Custom Message 694+[XX]+message ● Attnd Day/Night/Special (reqs btn) 631 (DND key) ● Attnd Directory List Programming 693 ● Attnd Disable Outgoing CO Line 602+press CO line btn ● Attnd Override (reqs btn) 601 ● Att
Attendant SLT 97 Digital Default Numbering Plan 439+[XXX] ● ● ● Call Park Pickup - Station #6+[XXX] ● ● ● Call Park Pickup - System (location 1-8) #430-#437 ● ● ● Call Pickup (reqs btn) #0 ● ● ● Caller ID Display (Answered Calls) 659 ● ● Caller ID Display (Unans Calls) 635 ● ● Caller ID Name/Number (reqs btn) 653 ● ● Calling Forward Override 5#+[XXX]+press[B] ● ● ● Calling Sta Handsfree Mode Override 7#+[XXX] ● ● ● Calling Sta Tone Mode Override 6#+[XXX] ● ●
Attendant SLT Default Numbering Plan Digital 98 800 ● ● ● LCR (if active) or CO Line Group 1 9 ● ● ● Loop Key (reqs btn) 89 ● ● Message Wait 623 ● ● Modem 499 ● Modem - Voice Mail Access 498 ● Name in Display 690 ● ● Night Service (reqs btn) 604 ● ● Off Hook Voice Over (reqs btn) 628 ● ● Page - All Call 700 ● ● ● Page - Ext Zone 761 ● ● ● Page - Internal Zones 1-8, All 701-709 ● ● ● Page - Meet Me (Answer) 770 ● ● ● Personal Messages 633+[ZZ] ●
[SPEED]+[YYYY] ● ● Station Numbers (Fixed) 100-149 ● ● Station/Port Fixed Number 611 ● ● Station Relocate 636+[XXX] ● ● Stop Trace 658 ● ● UCD Avail/Unavail 566 ● ● UCD CIQ Sta Display (any grp) 567+[UUU] ● ● UCD Group (grp 1-8) 550-557 ● ● Unanswered CO Call Transfer 639 Function Speed Dial Code SLT Attendant 99 Digital Default Numbering Plan ● ● ● ● Universal Day/Night Answer #5 ● Voice Mail Group (grp 1-8) 440-447 ● ● Voice Mailbox Btn (reqs btn) 460-46
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