Specifications

Programming the Voice Mail System D-33
Hard Drive-Based Voice Mail
STARPLUS STSe - Programming & Operations Manual August 2005
- MODULE SETTINGS, cont’d -
Directory
Type of Directory:
LIST MODE - this default mode provides a caller with all matching entries in
a complete list. The caller can enter an extension or mailbox number at any
time during the list playback.
PAGE Mode - gives the caller several matching entries, then a caller must
press a key to go to the next page, or set, of entries.
SINGLE MODE - presents the caller with a list of all matching entries, one at
a time. Callers must press a key to indicate whether they want to select the
most recently read name, or hear the next matching entry.
MAXIMUM KEYS - the number of digits a caller can enter before the system
begins to look up directory entries. Range = 1-999 / Default = 4
MAXIMUM WAIT, secs - the amount of time the system waits for the
Maximum Keys while a caller is entering the numbers to spell the
subscriber’s name on the keypad. Range = 1-999 / Default = 8
Operators GENERAL OPERATOR TRANSFER STRING - sends callers dialing [0] to the
previously selected number as a blind transfer. (string = “&, 0” (Hookflash,
Pause, 0)
VOICE MAIL OPERATOR - determines what happens when a caller presses
[0] while using voice mail. If an operator is designated, a time-out or [0] key
pad entry transfers the caller to the designated operator. The operator can
then provide caller assistance.
AUTO-ATTENDANT OPERATOR - determines what happens when a caller
presses [0] while using the auto-attendant module. If zero is indicated, the
system uses the General Operator setting for any [0] dialed.
Logging These settings allow you to select which modules send information to the
log files.
WHAT TO LOG - The raw data is a chronological history of all events that
occur in the STSe system and can be used to evaluate real-time activity.
Data includes:
 time, date, line, module, and a description of each event.
 items that can be formatted into reports to help measure performance.
Changing these selections may alter certain reports, refer to “Log
Reports” on page D-50 for details.
WHAT TO DEBUG - Module debugging is a sophisticated diagnostic tool
used to resolve problems with the STSe system. DO NOT run STSe with
module debugging turned on, as it can slow performance. Use debugging
only as needed.
Retries & Timeouts CALLER RETRY ATTEMPTS - Number of times a caller can retry entering an
option. Range = 1-999 / Default = 3
OWNER TRY ATTEMPTS - Number of times a mailbox owner is permitted to
retry entering an option. Range = 1-999 / Default = 2
INTERDIGIT TIMEOUT, secs - Length of time between digits. Used in cases
where the length of the entry is unknown. Default = 5
SINGLE DIGIT TIMEOUT, secs - Length of time that a caller can press a digit
before STSe assumes the digit is being repeated. Default = 2
SYSTEM CONFIGURATION
Description