Specifications

Programming the Voice Mail System D-27
Hard Drive-Based Voice Mail
STARPLUS STSe - Programming & Operations Manual August 2005
MENU Options
Description
GENERAL Indicates a 3-digit numeric name that will be used to reference the new
menu. The system is preloaded with menus in the 100 range. The menus
that you create should be between 200-998.Name
Description Enter a brief description of the menu’s function that will remind you of its
purpose. Default = Generic Daytime
Password Specify the password to protect the online recording action. This
password is required when a caller accesses the Record Prompts action.
Default = 2275
Time Control Calls are often handled differently in the evening, during the weekend, or
on holidays than they are during regular business hours. The time control
function lets you define a set of alternative actions that the voice mail
system will perform for a given time setting. Time controls are created by
selecting Time Control from the Setup menu. If you do not intend to use
Time Controls, set to NONE.
Time Out Specify the length of time, if the caller presses no key, that the time-out
action is to run. Default = 5
Retries Specify the number of times the caller can initiate an invalid option. If the
caller initiates another invalid action, the Max Retries key action is taken.
Default = 3
PROMPTS Enter the file name that should be played. This file name will be added to
the prompt recorder list so that it can be recorded online. To see the
current list of prompts, click the PROMPT LIST button.Introduction
Body The prompts in the list below can be recorded at any time by calling into
the voice mail system, accessing an administrator’s mailbox, and pressing
[7] for admin functions. Then press [1] and [2] to access the system
prompt recorder. You will need the ID of the prompt to record it.
Instructions Select the instructions prompt that contains the information the caller
needs to choose which keys to press. Enter the filename with the VOX
extension. The menu number should match the instruction filename. A
typical instruction prompt would be: "Press [4] for sales."
NOTE … almost all menus have instruction prompt files. You can also have
hidden menu options that are not described in the prompt.
MENU ACTIONS WHAT TO RUN - This window opens when you click the ELLIPSES button
[…] next to the desired value to select what you want the system to do.
Time Out Action Select a menu action when a caller does not press any key before the
Time-Out period has elapsed. Default = Operator
Retry Action Choose a menu action for callers that reach the maximum number of
invalid Retries allowed. Default = Operator
Key * Play Instructions
Key # Voice Mail
Key 0 Operator
Key1 AutoAtt-Start
Key 2 AutoAtt-Start
Key 3 AutoAtt-Start
Key 4 Co Directory
Key 5 Co Directory
Key 6 Invalid Option
Key 7 Voice Mail
Key 8 Record Prompts
Key 9 Hang Up
Key actions determine the response invoked when a particular key is
pressed. Each dial-pad key is associated with a key action field.
Clicking on any Key Action displays the Key X Action dialog box, where
you can define the key.
By clicking on one of the items in the Action section, you can view a brief
description of the action you have selected.
EXAMPLE … if you select the operator option, you are notified that the
system will transfer the caller to the operator.
» » » The menu action modules are briefly defined on the next page.