Specifications

Programming the Voice Mail System C-21
Flash-Based Voice Mail
STARPLUS STSe - Programming & Operations Manual August 2005
System Numbering Plan
This menu screen is used to control how the Flash-based Voice Mail system processes digits
entered by a caller.
Figure C-4: Number Plan Screen
Field Description
FIRST DIGIT
PERMISSION
This field tells the system whether a given digit is allowed to process additional digits.
For example:
 If your extension numbers start with 1, this field will contain a Y and other fields to its right will be blank.
When a caller dials a 1, the system knows additional digits will follow and be acted on (Figure C-5).
 If this field contains a Y, the system will check the following fields and perform the actions designated in
these fields:
EXTENSION -- dials the extension number specified and connects the caller.
GREETING -- plays the specified greeting to the caller.
CCR -- takes the caller to the specified one of five possible preprogrammed routing menus and plays the
greeting for that menu.
 If the field contains an N, the system will tell the caller that they have dialed an incorrect digit and they will
be allowed to dial again.
EXTENSION This field may contain any valid extension number as the destination. For example, for Sales press [2]. Extension
101 is dialed, and the caller is connected to Sales (Figure C-5).
GREETING This field contains the greeting number to be played when this digit is dialed. Active greeting numbers are
01-09 and they are recorded via telephone programming. An entry in the Greeting field requires an associated
entry in the CCR Number field, even if the CCR Number is the same as the CCR Menu from which you are
configuring
CCR Custom Call Routing (CCR). This field may contain a CCR menu number of 1-5 that links a to an additional
number plan when the caller presses the digit in the left column. Up to five number plans can be used (Fig. C-6).
CCR numbers can also be tiered, as described by the second example below. To access CCR menus for
configuration, press F1 to increment ascending from CCR 1-5 or press F2 to increment descending from CCR 5-1.
For example:
 A CCR Menu 1 entry of 2 in the CCR field could link to a number plan for Sales, 3 for Services, 4 for Tech
Support, and 5 for Repairs. Figure C-7 graphically portrays this example.
 A CCR Menu 1 entry of 2 in the CCR field will link to CCR Menu 2 number plan (Sales). Sales can be
subdivided into In-State and Out-of-State sales making two entries (3 & 4) in the CCR field of CCR Menu 2.
Figure C-8 graphically portrays this example.