Specifications

Uniform Call Distribution 4-15
Uniform Call Distribution
STARPLUS STSe - Programming & Operations Manual August 2005
Operation
To override the Wrap-up Timer:
1. Preprogram a WRAP-UP END flexible button using feature code 584.
2. Press the preprogrammed WRAP-UP END flexible button.
Initialize UCD Group Parameters
Description
UCD Group Parameters may be initialized setting all data fields to their original, default
values.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
Table 4-1: UCD Group Defaults
Program
Code
Flexible
Button
Features
Default Value
(after initialization)
FLASH 60 UCD GROUPS 550-565
2 Alternate UCD Group Assignment None
3 UCD Overflow Station Assignment None
7UCD Primary Agent Assignment None
10-11 Recorded UCD Announcement
Assignment(s)
None
FLASH 61 UCD TIMERS
1UCD Ring Timer 60 sec
2 UCD Message Interval Timer 60 sec
3UCD Overflow Timer 60 sec
4 UCD Auto Wrap-up Timer 004 sec
5 UCD No-Answer Recall Timer 000=Disabled
6 UCD No-Answer Retry Timer 300 sec
FLASH 62 1-16 UCD Announcement Tables (RAN) None
INITIALIZE UCD GROUP
PRESS HOLD