Specifications

4-6 Uniform Call Distribution
Uniform Call Distribution
STARPLUS STSe - Programming & Operations Manual August 2005
No-Answer Retry Timer
Description
When the No-Answer Recall timer expires, a station that failed to answer the ringing UCD call
is placed into an out-of-service (OOS) state. The station that was taken out-of-service (OOS) is
placed back in service if the agent hits their available flexible button or dials the available
flexible code. The agent is also placed back in service if the No-Answer Retry timer expires. If
the agent does not answer their next UCD call, they are again taken out-of-service. This cycle
continues until the station answers calls, logs out, or goes unavailable. The No-Answer Retry
Timer setting is variable from 000–999 seconds.
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61, Button #6). The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … No-Answer Retry Timer is set for 300 seconds.
Overflow Station Assignment
Description
When an Overflow Station is assigned, callers that remain in queue for a specified amount of
time are routed to the assigned Overflow Station. The Overflow Station MAY NOT be one of
the UCD Group stations. Only CO calls transferred to a UCD Group, overflow to the Overflow
Station when RAN Tables are assigned.
Programming Steps
To assign an UCD Overflow Station:
1. Press FLASH and dial [60].
2. Enter the fixed or flexible group number (550-565) on the dial pad.
3. Press HOLD.
4. Press the OVERFLOW STATION flexible button (FLASH 60, Button #3).
5. Enter a valid flexible station number to designate the UCD Group’s Overflow Station.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an UCD Overflow Station:
1. Press [#] three times.
2. Then press the HOLD button.
NO - ANSWER RETRY 000-999
300
AXXXX OVERFLOW STATION
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