STARPLUS STSe Key Systems TM System Programming & Operations Manual August 2005 - Issue 1.
Issue Release Date 1.0 8-05 Changes Page Initial Release -- LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc.
Contents i Contents 1 Introduction General Description .................................................................................................... 1-3 System Features ................................................................................................................................ 1-4 Digital Keyset Telephones ............................................................................................................. 1-5 24-Button Digital Keyset / Button Diagram ..................
ii Contents Call Forward Button Flash Rate .................................................................................................... 2-33 Call Forward Display ........................................................................................................................ 2-34 Call Forward - Preset ................................................................................................... 2-34 Preset Call Forward - Station .........................................................
Contents iii DTMF On/Off Time Operation ...................................................................................................... 2-72 CO Line Group ............................................................................................................. 2-73 Line Group Access - Station .......................................................................................................... 2-73 CO Line Group Programming ...................................................................
iv Contents Daylight Saving Time ................................................................................................. 2-110 Dial Pulse Sending ...................................................................................................... 2-111 Dial Pulse Parameters ...................................................................................................................... 2-111 Pulse Dial Inter-Digit Timer .....................................................................
Contents v Executive Override Warning Tone .............................................................................................. 2-156 Barge-In Warn Tone ......................................................................................................................... 2-157 Executive/Secretary Pairs ........................................................................................... 2-158 External Day Ring .............................................................................
vi Contents Max Out I-Frames .............................................................................................................................. 2-199 Leading 1 ............................................................................................................................................. 2-199 Leading 011 ........................................................................................................................................ 2-200 PRI 7/11 Digit Number Plan ........
Contents vii Name/Number Translation Table .............................................................................. 2-233 Night Service ............................................................................................................... 2-235 Automatic/Manual Operation ...................................................................................................... 2-235 Day of Week Programming ..........................................................................................
viii Contents Save Number Redial (SNR) ......................................................................................... 2-266 School Zone ................................................................................................................. 2-267 Single Line Telephone ................................................................................................ 2-270 Compatibility ........................................................................................................
Contents ix Time Period ......................................................................................................................................... 2-305 Attendant Display - T-1 Alarms .................................................................................................... 2-305 T-1 Trunking ................................................................................................................ 2-306 T-1 Signaling Type .....................................................
x Contents Voice Mailbox Button ...................................................................................................................... 2-342 Voice Mail Group Button ................................................................................................................ 2-342 Voice Mail Group Access ................................................................................................................ 2-342 Initialize Voice Mail Group Parameters ............................
Contents xi Recall ............................................................................................................................ 3-24 Attendant Recall Timer ................................................................................................................... 3-24 Release Button ............................................................................................................ 3-24 Speed Dial - System Storing ............................................................
xii B Contents Least Cost Routing Introduction ................................................................................................................ B-3 LCR Tables ........................................................................................................................................... B-3 LCR Flowchart .................................................................................................................................... B-4 Operation (When LCR is Enabled) .......
Contents D xiii Hard Drive-Based Voice Mail Introduction ................................................................................................................ D-3 Basic Features ..................................................................................................................................... D-3 Programming the Voice Mail System ........................................................................ D-4 Card Slot Programming .................................................
xiv STARPLUS STSe - Programming & Operations Manual Contents August 2005
1 Introduction This manual provides the information necessary to operate and maintain the STSe System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrade of your system.
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General Description 1-3 Introduction General Description Allows Flexibility and Software Control The STSe Digital Key Telephone System is a fully digital hybrid Key Telephone System, designed to meet the telecommunication needs of small to medium-sized business offices. The system has been designed to allow a high level of software control over the system's hardware. The software incorporates a vast array of features and capabilities including PC Database Administration and Least Cost Routing.
1-4 General Description Introduction System Features This page displays a condensed list of the extensive features available in the STSe System: 911 Feature Account Codes Answering Machine Emulation Attendant Assignment / Features Automatic Privacy Background Music Battery Back-Up (Memory) Baud Rate Assignments Call Back Call Coverage Call Forward Call Forward - Preset Calling Forward Override Calling Station Handsfree Mode Override Calling Station Tone Mode / Override Call Park - Station Call Park - Sys
General Description 1-5 Introduction Digital Keyset Telephones Each STSe System provides all the keys, indicators, and features described. Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker. The speaker is located directly below the center portion of the handset. The station may be operated with the handset on-hook.
1-6 General Description Introduction 24-Button Speakerphone The 24-button Digital Telephone has 24 flexible, dual color LEDs that can be customized for each application. When the flexible button are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/PBX/Centrex buttons, line status is easily monitored. This integrated speakerphone offers call announce with hands-free intercom and a hot keypad that allows dialing while the phone is on-hook.
General Description 1-7 Introduction 24-Button Digital Keyset / Button Diagram The following illustration and its corresponding table describe the physical features of the Vodavi 24-Button Digital Display Telephone (P/N 3515). Programming Requirement A 24-button display telephone is necessary when programming the system features and functions available with the STSe System.
1-8 General Description Introduction Table 1-1: 24-Button Digital Key Telephone Buttons NUMBER FEATURE BUTTON FUNCTION 1 Display Displays information about telephone status, dialing directories, and text message information. 2 Message Indicator Programmable indication for Ring Line, Voice Mail, Message Wait, or handset operation 3 Flexible Button Keys Used to access outside lines or access callhandling features.
2 Features and Operation Detailed descriptions of the System and Station features are presented in alphabetical order. An abbreviated feature index, that is organized in Flash code numerical sequence, is provided in Appendix F.
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About This Manual 2-3 Features and Operation About This Manual Content Summary Chapters The following chapters contain the descriptions, programming steps, and operating procedures for the more commonly-used features and functions. 2 - Features & Operation 3 - Attendant Features & Operation 4 - Uniform Call Distribution (UCD) Appendices Appendices contain detailed information on how to use the more complex features available.
2-4 About This Manual Features and Operation Manual Format & Description This diagram explains how the Features/Operations are organized in the following chapters and appendices. The manual format follows the basic outline as shown, but omits those elements that do not apply to a particular Feature or Operation. Feature / Operation Narrative to explain the feature/operation. Sub-Feature / Operation Description Narrative to explain the sub-feature/operation.
911 Feature 2-5 Features and Operation 911 Feature Description The 911 Feature allows stations in the system to dial 911 without using an access code. 911 calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the 911 call is placed. When this feature is enabled, Trunk Group/LCR Access Code 9 is not available. Related Information Quick Reference Flash 12 To insert [9] for Centrex 911 calls (refer to “PBX Dialing Codes” on page 2-60).
2-6 911 Feature Features and Operation 4. Press Button #15 to designate the line for 911 use. 911 TRUNK D I S A B LE D 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Disabled 911 Alert Description Any station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls.
911 Feature 2-7 Features and Operation Enhanced 911 Integration Description The E911 feature integrates the system to the Proctor PBX ANI-LINK product to provide enhanced 911 service. Loop Start lines can be connected to the Proctor unit and programmed to be 911 lines (FLASH 40, Page A, Button #15). When a 911 call is made from a station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call) in DTMF format to the Proctor.
2-8 Account Codes Features and Operation Enhanced 911 Power Failure Station Description The power failure signal is designed to be used with the normally open (NO) power failure leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit. 911 calls are sent via trunks other than those marked for 911 use until the power failure lead opens, which is detected as an on hook.
Account Codes 2-9 Features and Operation Account Codes - Forced Description The STSe allows arranging of the system so that all station users must enter an account code before placing an outside call. Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted station’s class-of-service for unrestricted dialing. Account codes must be entered before the call when forced. The system can force account codes on all restricted calls.
2-10 Account Codes Features and Operation SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. 2. 3. 4. 5. Lift the handset. Dial [627]. Dial the account code. Dial [9] or CO Access code. Dial tone sounds. Dial the desired number. To enter an Account Code during a call: 1. Press the FLASH button. Your call will be placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code.
Account Codes 2-11 Features and Operation To assign Verified Account Codes: 1. Press FLASH and dial [31]. The following message displays: ACC T XXXXXXXXXXXX COS ## ACCT = Up to 12-digit account code COS = Class of Service for account codes 2. Press the ACCT CODE flexible button (Button #1). Enter up to 12 digits (0-9, *, #). [*] represents a do not care digit. The system ignores all digits after this digit when entering an account code. The [#] represents a single do not care digit. 3.
2-12 Account Codes Features and Operation Operation To use Verified Account Codes: 1. Press preprogrammed ACCOUNT CODE button before accessing a CO line. 2. Dial the account code up to 12-digits. If the account code matches a verified account code, intercom dial tone is returned. Otherwise an error tone is presented. SMDR must be enabled for the account code to become part of the SMDR record. 3. Access the outside CO line or dial the LCR code and dial the desired numbers.
Account Codes 2-13 Features and Operation Initialize Verified Account Code Table Description The Verified Account Code Table may be initialized to set all data fields to default values. Table 2-1: Verified Account Code Table Defaults Program Code Flexible Button Default Value (after initialization) Features FLASH 31 VERIFIED ACCOUNT CODES 1 Account Code None 2 Class of Service None 3 Delete Code N/A 4 Erase Digits N/A Programming Steps 1.
2-14 Answering Machine Emulation Features and Operation Programming Steps 1. Press PRINT ACCT CODES flexible button (FLASH 85, Button #15). The following displays: P R I NT ACC T COD E S P R ES S HOL D 2. To print the VERIFIED ACCT CODES, press the HOLD button. The following displays: P R I NT IN G ACC T COD E S When the system finishes sending the requested information to the printer, a confirmation tone sounds.
Attendant Assignment/Features 2-15 Features and Operation Operation To set the Operation Mode: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button for programming. 3. Dial [654] + [0] to select the ring mode or dial [654] + [1] to select the speaker mode. A confirmation tone sounds. The Mailbox Owner has the following options when a call is sent to a voice mailbox: To leave the caller in the voice mail and stop the speaker broadcast, press the ON/OFF button.
2-16 Automatic Privacy Features and Operation Automatic Privacy Description Privacy is automatically provided on all calls. If one station is conversing, another station cannot intrude on that line. The Automatic Privacy feature can be disabled, allowing up to seven other stations to join in on existing CO line conversations. Refer to “Privacy Release” on page 2-254 for details.
Back Light Display 2-17 Features and Operation 2. Press the Volume Bar to change the volume. The following message displays: S P E AK ER BG M M MM DD Y Y [#########] H H : MM a m SINGLE LINE TELEPHONE The background music feature is not compatible with single line telephones. Conditions » When you pick up the handset or press the ON/OFF button, music automatically discontinues. » » When the headset is enabled, BGM discontinues. A music source must be connected to the BGM/MOH connector.
2-18 Battery Backup (Memory) Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press button #22.
Baud Rate Assignments 2-19 Features and Operation Baud Rate Assignments Description The two RS-232 connectors on the BKSU can support features such as SMDR, ICLID, or remote programming. PORT #1 -- First RS-232C port on the BKSU PORT #2 -- Second RS-232C port on the BKSU PORT #3 -- Optional modem Programming Steps Press FLASH and dial [15]. The first button is lit and ready for programming Port #1. The following message displays: POR T 1 BAUD 9600 1.
2-20 Call Back Features and Operation Call Back The two types of Call Back are Manual Call Back and Automatic Call Back. Manual Callback Description A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. Operation If you dial a telephone that is busy and want to activate Call Back: 1. Press the preprogrammed CALL BACK button or use the Soft Key’s CALL-BK option. 2. Hang up.
Call Back 2-21 Features and Operation Call Back Button Flash Rate Description The Call Back Button flash rate is the rate at which the Call Back button flashes when a station at which you left a call back request becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the CALL BACK BTN flexible button (FLASH 07, Button #16).
2-22 Call Coverage Features and Operation Auto Call Back - BLF Flash Rate Description The Auto Call Back BLF Flash Rate is the rate at which the Call Back flexible button flashes. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the AUTO CBCK BLF flexible button (FLASH 07, Button #7).
Call Coverage 2-23 Features and Operation 3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone sounds. Once the button is assigned on the station and a call rings in: 1. The coverage station receives a visual indication immediately and an audible indication for the covered station after a programmable period of time. The ring tone is the internal ring tone cadence. The flash rate is the same as the incoming CO line ringing rate.
2-24 Call Coverage Features and Operation Call Coverage Ring Timer Description A Call Coverage Ring Timer enables the system administrator to set the amount of delay time before the call coverage feature provides an audible ring indication at the coverage station. The call coverage ring timer is a setting that can be applied on a per station basis. The Call Coverage Ring Timer setting is variable from 00-99 seconds. Programming Steps 1. Press FLASH and dial [50] or dial [51].
Call Forward 2-25 Features and Operation 5. Press Button #18. The following message displays: C A LL COV E R AG E RI NG 05 00-99 6. Enter a valid number on the dial pad that corresponds to 00-99 seconds. 7. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Call Coverage Ring Timer is set for 5 seconds. Call Forward Description The following sections describe the programming and operation of available call forwarding options.
2-26 Call Forward Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press the CALL FORWARD flexible button (Button #10).
Call Forward 2-27 Features and Operation » If the last number of the Station Call Forward chain is in DND mode, the internal caller gets a DND response. » If a private line rings into a station with Manual Call Forward the CO Line forwards, providing the forwarded station has a direct CO Line appearance or an available Loop button.
2-28 Call Forward Features and Operation Call Forward - Busy Description The Call Forward Busy feature allows a station the ability to have their calls forwarded to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group when their station is busy or in DND. Operation To activate Busy Call Forwarding: 1. Lift the handset or press ON/OFF button, press the FWD button or dial [640] on the dial pad, then dial the Call Forward Busy code [8] on the dial pad.
Call Forward 2-29 Features and Operation Call Forward - Busy / No Answer Description The Call Forward Busy / No Answer feature allows a station the ability to forward a combination busy / no answer calls to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. No answer calls forward when the system-wide no answer timer expires. Initial CO ringing, transferred CO ringing and intercom ringing calls can all be forwarded.
2-30 Call Forward Features and Operation Call Forward - Follow Me Description The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, UCD, Hunt Groups, any other station in the system, or to an off-net location. When this call forward is activated, all calls presented to the forwarded station forward to the destination station immediately.
Call Forward 2-31 Features and Operation Conditions » » » » » » » If a Call Forward mode is currently active at the station where forwarding is desired, the new forward becomes active and cancels the previous forward. Both internal and external calls to the affected station forward to the designated location. Call forwarding must be allowed in programming for the affected station. When remote forward is activated, the forwarding is immediate.
2-32 Call Forward Features and Operation Conditions » Conditions are the same as described in the Conditions section of “Call Forwarding” on page 2-25 plus those noted in the following bullets. » » » A Camp On signal is allowed at the forwarded station if that station is busy. Idle keyset in handsfree mode does not follow no answer forwarding for internal calls. The No Answer Timer is controlled on an individual basis in Flash 50, Page C, Button #5 for manual forwarding and preset forwarding.
Call Forward 2-33 Features and Operation » The calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net) line. The call is not forwarded if a Direct Appearance or LOOP key is unavailable. » » » » SMDR printout reflects transferred and outgoing calls like a DISA call record. Station users may use a Station or System Speed Dial Bin for Station Off-Net Forward. Call must be an intercom or transferred CO call.
2-34 Call Forward - Preset Features and Operation Call Forward Display Description When any type of station call forwarding is invoked, the LCD display normally indicates the call forwarding mode at all times. This feature has modified the LCD forwarding display to make the call forwarding mode display optional. This feature is enabled/disabled in admin programming on a system-wide basis. The call forward status is stored in a battery protected area of memory. Programming Steps 1.
Call Forward - Preset 2-35 Features and Operation If a forward destination is programmed in the CO line field, the CO call forwards to that destination after the CO Preset Forward timer expires. This forward occurs regardless of how many or how few stations the line is ringing on. Once the CO line is answered and transferred, station call forwarding rules are in effect.
2-36 Call Forward - Preset Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
Call Forward - Preset 2-37 Features and Operation Day External No Answer Destination 1. Press Button #3. The following message displays: D AY EX T N O AN S # ## # FWD 2. Enter a valid flexible destination number and press HOLD. 3. To delete the entry, press the [#] key and then press HOLD. Day External Busy/DND Destination 1. Press Button #4. The following message displays: D AY EX T B U SY # ## # FWD 2. Enter a valid flexible number and press HOLD. 3.
2-38 Call Forward - Preset Features and Operation Special External Busy/DND Destination 1. Press Button #17. The following message displays: S P E C IA L E X T B U S Y # ## # FWD 2. Enter a valid flexible number and press HOLD. To delete the entry, press the [#] key and then press HOLD. Day No Answer Timer 1. Press Button #5. The following message displays: DAY NO ANS TMR 10 00-99 2. Enter a valid number (00-99) and press HOLD (00=disable). DEFAULT … Day No Answer Timer is set at 10 seconds.
Call Forward - Preset 2-39 Features and Operation Internal DND Destination 1. Press Button #22 to access Flash 50/51, Page D programming, then press Button #3. The following message displays: I N T E R NA L D N D F W D # ## # 2. Enter a valid flexible destination number (if a 3-digit number, add a leading 0) and press HOLD. 3. To delete the entry, press the [#] key and then press HOLD. External DND Destination 1.
2-40 Call Forward - Preset Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S E L EC T A CO L I NE R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO range, all CO lines are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Call Forward - Preset 2-41 Features and Operation 11. Press the PRESET FWD SPECIAL DESTINATION flexible button (Button #17). The following message displays: P R ES E T F O R WAR D D AY DE S T # ## # 12. Enter a valid forward destination on the dial pad. [100-149] = Station Extensions [440-447] = Voice Mail Groups 1-8 [450-457] = Hunt Groups 1-8 [550-565] = UCD Groups 1-16 13. Press HOLD. A confirmation tone sounds and the LCD display updates. DEFAULT … No destinations are assigned.
2-42 Call Forward - Preset Features and Operation Preset Forward Timer (Incoming Call to a Destination) Description The Preset Forward Timer determines the time an outside line rings before being forwarded to a predetermined destination as programmed in FLASH 40, Page C, Button #8. If a forward destination is programmed in the CO line field, the CO calls forward to that destination after the CO preset forward timer expires. This forward occurs regardless of how many stations the line is ringing.
Calling Forward Override 2-43 Features and Operation Calling Forward Override Description The Call Forward Override feature allows a user to reach a station that is call forwarded. This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call Back Request at that station rather than forwarding to another destination. Operation 1. Dial [5#] followed by the desired station extension.
2-44 Call Park Features and Operation Call Park Call Park - System Description An external call can be placed into one of 14 system park locations and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, the Attendant(s). Operation To park a call, either: 1. Press the TRANS button. The caller will be put on hold. 2. Dial the parking location (424 to 437).
Call Park 2-45 Features and Operation To retrieve a parked call: 1. Lift the handset and press the [#] button. 2. Dial parking location (424 to 437) where call was parked. Conditions » Internal calls cannot be parked on system park locations (424-437); intercom calls can be parked using the personal park location. Call Park Recall Timer Description This feature determines the time before a call placed in a Call Park location recalls the station placing the call in park.
2-46 Call Park Features and Operation To retrieve a parked call: Dial the Personal Call Park location code [438] on the dial pad, -orPress the preprogrammed PERSONAL PARK button. A talk path is established between the two parties. SINGLE LINE TELEPHONE To park a call: 1. Press the FLASH button. A dial tone sounds. 2. Dial [438]. Call is placed in personal park. 3. Dial [438]. The call is returned.
Call Pickup 2-47 Features and Operation To create a CALL PARK (Station) button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. 3. Dial [439] + [#]. A confirmation tone sounds. SINGLE LINE TELEPHONE The SLT user cannot park a call using the Call Park - Station feature. The SLT user can retrieve a Call Park - Station call by using the [#6] procedure as shown in the digital keyset section above. Conditions » Only one call can be in a park location at a time.
2-48 Call Pickup Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
Call Pickup 2-49 Features and Operation Directed Call Pickup Description A station user can pick up a call to another specific unattended station. The call must be a tone ringing call. Operation To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. 3. Dial #0. To use Directed Call Pickup: 1. Dial the station number of the known ringing telephone. Receive busy tone. 2. Press the preprogrammed PICKUP button to answer the call.
2-50 Call Transfer Features and Operation SINGLE LINE TELEPHONE To use Group Call Pickup: Lift the handset and dial [#0]. You will be connected to the intercom or outside line call. Conditions » User must have access to the specific outside line or LOOP button for a Group Call Pickup. Call Transfer Description An outside CO line call can be transferred from one keyset to another within the system.
Call Transfer 2-51 Features and Operation To Transfer Search: When attempting to locate a party, press a DSS button to signal the desired station or press the TRANS button and dial the desired station number. If the party is not located: 1. Press another DSS button or press TRANS and dial another station number to continue the search. 2. When called party answers, hang up to complete the transfer.
2-52 Call Transfer Features and Operation To make a Trunk-To-Trunk Transfer 1. Press the FLASH button. A dial tone will sound. 2. Dial [9]. -orDial a CO line/group access code. 3. Dial the desired outside line destination number. 4. Hang up to complete the transfer. E911 feature enabled precludes dial 9 access. Ringback on Transfer Description The Ringback on Transfer feature provides on a system-wide basis Music On Hold or ringback tone to the CO caller when CO calls are transferred.
Call Transfer 2-53 Features and Operation Unanswered CO Call Transfer Description The Unanswered CO Call Transfer feature provides station users the ability to transfer an incoming CO call that is currently ringing at their station without answering it. Only Incoming and Transferred calls can be forced. Calls may be forwarded to any available station, UCD group, or VM Group.
2-54 Camp On Features and Operation Camp On Description A station may alert a busy party that an outside line is waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party receives a muted ring over the keyset speaker, and a visual flashing CAMP ON LED.
Card Slot Programming 2-55 Features and Operation Camp On Button Flash Rate Description The Camp On button flash rate is the rate at which the Camp On button flashes when you receive a Camp On. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the CAMP ON BTN flexible button (FLASH 07, Button #15).
2-56 Card Slot Programming Features and Operation Related Information Quick Reference Flash 80 Button #20 System Reset (refer to “System Reset” on page 2-298). Programming Steps 1. Press FLASH and dial [24]. The following message displays on the display: C A BI NE T 0 E N TE R B UT TON NUMB ER 2. Press the button corresponding to the desired SLOT location. (Buttons #1-14 indicate peripheral card slots 0-13.) CAB 0 D T IB SLOT XX 00-21 3.
Centrex/PBX 2-57 Features and Operation Centrex/PBX The following features provide Centrex compatibility so that the STSe system’s toll restriction feature can correctly interpret Centrex digits. CO / PBX Programming Description Each individual outside line connected to the system may be programmed as a CO or PBX line. Use the PBX mark when identifying Centrex lines. Programming Steps 1. Press FLASH and dial [40].
2-58 Centrex/PBX Features and Operation Off-Hook Preference Description Telephones, key and SLT, may be programmed to have their personal Centrex line accessed automatically just by lifting the handset or pressing the ON/OFF button (Speaker Button on SLTs). Internal features to the STSe are still made available to digital telephones by accessing intercom before going off-hook. Refer to “Ring Down / Hot Line / Off-Hook Preference” on page 2-263.
Centrex/PBX 2-59 Features and Operation Centrex/PBX Flash Timer Description Flash is a programmable opening on a line for signaling. When using an outside line, flash lets a user obtain a new dial tone without losing the line. This is particularly useful behind a PBX or Centrex. Each CO line can be programmed for a flash time. Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S E L EC T A CO L I NE R A NG E 2.
2-60 Centrex/PBX Features and Operation Operation While connected to an outside line (PBX/Centrex): 1. Press the FLASH button. Receive transfer dial tone. 2. Dial a PBX/Centrex station number. 3. Hang up to complete the transfer. SINGLE LINE TELEPHONE While connected to an outside line (PBX/Centrex): 1. 2. 3. 4. Press the FLASH button. Receive transfer dial tone. Dial [660]. Dial a PBX/Centrex station number. Hang up to complete the transfer.
Class Of Service 2-61 Features and Operation Class Of Service Description Each station and each CO line is assigned a Class of Service (COS) which governs stations’ dialing privileges. Day COS and Night COS assignments to stations provide the system administrator additional control over station dialing, preventing misuse of phones after hours. Seven uniquely defined COSs are available for assignment to stations and five uniquely defined COSs are available for assignment to CO lines.
2-62 Class Of Service Features and Operation Class of Service - CO Line Description Through assignments of a CO Line Class of Service, the assigned CO line interacts with a station Class of Service. Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S E L EC T A CO L I NE R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001).
Class Of Service 2-63 Features and Operation Station Day Class of Service Description Each station must be assigned a certain COS for Day Mode operation and for Night Mode operation. Class of Service (COS) determines the station’s dialing privileges. Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number. Programming Steps 1.
2-64 Class Of Service Features and Operation 5. Press the DAY COS flexible button (Button #2). DAY COS 1 1-7 6. Enter a valid number on the dial pad (1-7) corresponding to one of seven possible Classes of Service to which a station may be assigned.
Class Of Service 2-65 Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
2-66 CO Flexible Port Assignment Features and Operation Conditions » » Only one station at a time can be programmed when using a flexible station number. When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100. CO Flexible Port Assignment Description The Flexible Port Assignment feature provides a means to assign CO line numbers to any CO line port in the system.
CO Line - Access 2-67 Features and Operation EXAMPLE 1 -- If [01003] is dialed and the HOLD button is pressed, the CO line number of the first entry on the display changes to [003]. Since [003] was shown as the third entry on the display, that entry is blank (###).
2-68 CO Line Attributes Features and Operation CO Line Attributes Initialize CO Line Attributes Description CO Line parameters may be initialized to set all data fields to their original, default values. The following data fields are returned to their default value upon initializing the CO Line Attributes.
CO Line Attributes 2-69 Features and Operation Table 2-4: CO Line Attribute Defaults Program Code Flexible Button Features Default Value (after initialization) FLASH 40 1 Flash Timer Programming 10=1.0 sec PAGE C 2 Ring Delay Timer 00=Disabled 3 Wink Timer 140 ms 4 Release Timer 020=200 ms 5 Reseize Timer 200=200 ms 6 Guard Timer 05=0.5 sec 7 Seize Timer 010=0.
2-70 CO Line Attributes Features and Operation Print CO Line Attributes Description The Print CO Line Attributes command dumps the entire database as a permanent record which can serve as a hardcopy of the database The system baud rate must match that of the printer or receiving device.
CO Line DTMF Sending 2-71 Features and Operation Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 85, Button #2). P R I NT CO L I NE S P R ES S HOL D 2. To print data for: ALL CO Lines, press the HOLD button. A specified CO Line Range, enter 6 digits (3 digits for the first line and 3 digits for the last line in the range): One CO Line, enter that line twice: [001001] 3. Then press the HOLD button.
2-72 CO Line DTMF Sending Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAGE A E N T E R B U T TO N N U MBE R XXX-XXX = CO Line Range 4. Press the DTMF/DIAL PULSE flexible button (FLASH 40, Page A, Button #1). 5.
CO Line Group 2-73 Features and Operation CO Line Group Description Outside lines can be placed in one of twenty-four groups if the customer's business requires such grouping. Stations are then individually assigned access to these groups and given the ability to dial on particular lines. Line Group Access - Station Description A station can access any combination of outside line groups, or a station may not be allowed access to outside lines.
2-74 CO Line Group Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE B E NT ER B U T TO N NUMB ER S XXX PAG E B EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 5. Press the CO LINE GROUP ACCESS flexible button (Button #8). The following message displays: L I N E GR O U P ACCE S S 1 01-23 6.
CO Line Group Queuing 2-75 Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S E L EC T A CO L I NE R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO line range, all CO lines are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
2-76 CO Line - Identification Features and Operation 3. Dial a 0 or 1 to enable/disable this feature. [0] = Disabled [1] = Enabled 4. Press HOLD to save the entry. A confirmation tone sounds. CO Line - Identification Description The CO Line Identification feature allows entering a name into the database for each individual line (trunk) connected to the system. The name may be entered in any combination up to 12-characters in length (this represents 24 digits entered).
CO Line - Identification 2-77 Features and Operation 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO line range, all CO lines are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit.
2-78 CO Line - Incoming Ringing Assignment Features and Operation CO Line - Incoming Ringing Assignment Description Each CO line may be programmed (in database admin) so that incoming ringing on the specified CO line(s) may be assigned initial ringing to one of the following destinations: One or more stations (Keyset or SLT) A UCD, Voice Mail, or Hunt Group Off-Net (via Speed Dial) The ring-in follows Day Ring assignments unless Night Service mode or Special Ring mode is active, in which case all incomin
CO Line - Incoming Ringing Assignment 2-79 Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAGE A E N T E R B U T TO N N U MBE R XXX-XXX = CO Line Range 4. Press the RING ASSIGNMENT flexible button (Button #10).
2-80 CO Line - Incoming Ringing Assignment Features and Operation To add multiple stations: Enter: DDDDR HOLD DDDDR HOLD DDDDR HOLD...etc. (Example: 10073 HOLD, 10083 HOLD, 10093 HOLD) To delete a single station: Enter: DDDD0 HOLD (Example: 10080 HOLD) To delete multiple stations: Enter: DDDD0 HOLD DDDD0 HOLD...etc. (Example: 10080 HOLD, 10090 HOLD) DEFAULT … All CO lines ring at the Attendant, Station 100 during Day and Night Modes.
CO Line - Incoming Ringing Assignment 2-81 Features and Operation Display Ring Assignments Description Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S E L EC T A CO L I NE R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO line range, all CO lines are selected. 3. Press HOLD to save the entry.
2-82 CO Line - Incoming Ringing Assignment Features and Operation Release Timer Description The Release Timer option allows the user to adjust the release timer on a per CO Line basis. The release timer is used on ground start type trunks. This timer is a lead filter timer. The CO must remove ground from the tip lead for longer than this timer in order for the system to recognize it. Programming Steps 1. Press FLASH and dial [40].
CO Line - Incoming Ringing Assignment 2-83 Features and Operation Reseize Timer Description The Reseize Timer option lets the user adjust the Reseize Timer on a per CO Line basis. The Reseize Timer can be used on any trunk type. This timer sets the time period that a trunk is held disconnected after receiving a disconnect before being reseized when a device is queued for a member of the trunk group. Programming Steps 1.
2-84 CO Line - Incoming Ringing Assignment Features and Operation Seize Timer Description The Seize Timer option allows the user to adjust the Seize Timer on a per CO Line basis. The Seize Timer is used on ground start type trunks. This Seize Timer is a lead filter timer. The CO must provide ground at the tip lead for longer than this timer in order for the system to recognize it. Programming Steps 1. Press the SEIZE TIMER Button (FLASH 40, Page C, Button #7) in the flexible button field.
CO Line Loop and Pool Buttons 2-85 Features and Operation 4. Press the Page B flexible button (Button #20). The following message displays: XXX - XXX PAGE B E N T E R B U T TO N N U MBE R XXX-XXX = CO Line Range 5. Press the TRANSMIT VOLUME flexible button (Button #4). The following message displays: T R A NS M I T VO LU ME 0 DB 0-9 6. Enter a valid number (0-9) for the desired volume level. [0] [1] [2] [3] [4] -15 dB -12 dB -9 dB -6 dB -3 dB [5] [6] [7] [8] [9] 0 dB +3 dB +6 dB +7.5 dB +9.0 dB 7.
2-86 CO Line Loop and Pool Buttons Features and Operation Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number. Programming Steps 1. Press FLASH and dial [50] or dial [51].
CO Line Loop and Pool Buttons 2-87 Features and Operation Operation To make a Loop button: 1. 2. 3. 4. Press the SPEED button twice. Press the desired flexible button. Dial [89]. Press HOLD. Conditions » » Only one station at a time can be programmed when using a flexible station number. When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100.
2-88 CO Line - Loop Supervision Features and Operation CO Line - Loop Supervision Description The STSe can be programmed to monitor CO lines while on-hold or connected to RAN devices or Voice Mail systems, or in Trunk-to-Trunk connections for disconnect signal provided by the Telco. After a disconnect signal is detected, the STSe releases the CO lines and automatically place them back in service.
CO Line - Loop Supervision 2-89 Features and Operation CO Line Loop Supervision - Forced Disconnect Description This feature ensures that when a party disconnects at the end of a call, the other party is automatically disconnected from the line. This is useful in a system that is connected to a Telco that provides loop supervision, but does not tear down the call.
2-90 CO Line - Loop Supervision Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
CO Line - Queue 2-91 Features and Operation CO Line - Queue Description When all outside lines in a group are busy, stations can be placed in queue awaiting a line in the same group to become available. If a station doesn’t answer the queue signal within 15 seconds, that station is dropped from the queue. A station can queue only one line at a time. Line Queuing Description Stations can be allowed or denied the ability to manually queue for a busy group of CO lines.
2-92 CO Line - Queue Features and Operation 4. Press the QUEUING flexible button (Button #7). The following message displays: L I N E Q U E UI N G E N AB LE D 0-1 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … CO Line Queuing is enabled at all stations. Operation If you wish to be placed on a list waiting for an outside line to become available: 1.
CO Line - Ringing Options 2-93 Features and Operation CO Line Queue Button Flash Rate Description The Line Queue Button flash rate is the rate at which the Line Queue button flashes after queueing onto a busy line. This button flashes when the busy line becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table which enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1.
2-94 CO Line - Ringing Options Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
CO Line - Ringing Options 2-95 Features and Operation Transfer CO Ringing Description The Transfer CO Ringing flash rate is the rate at which a CO Line button or Loop button flashes when a call is transferred to you. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the TRANSFER CO RING flexible button (FLASH 07, Button #9).
2-96 CO Line - Ringing Options Features and Operation Queued CO Ringing Flash Rate Description The Queued CO Ringing flash rate is the rate at which a CO Line button or Loop button flashes when a queued line becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the QUEUED CO RING flexible button (FLASH 07, Button #11).
CO Line - Ringing Options 2-97 Features and Operation CO Direction Description CO Lines can be programmed on a per CO Line basis for the type of CO Line desired: Incoming Incoming restricts the CO Line for incoming calls only. Users can place call on hold, park the call, and other stations can pick up the call. Outgoing Outgoing restricts the CO Line to outgoing calls only. Users can place call on hold, park the call, and other stations can pick up the call.
2-98 CO Port Parameters and Feature Codes Features and Operation CO Port Parameters and Feature Codes Initialize CO Port Assignments / Flexible Numbering Assignments Description CO Port Parameters and Flexible Numbering Assignments can be initialized to default values. Refer to “FLASH 52” on page F-12, within Table F-1, for default values of Flexible Numbering Assignments. Programming Steps 1. Press the CO PORTS/COD flexible button (FLASH 80, Button #4). 2.
CO Ring Detect Timer 2-99 Features and Operation Programming Steps 1. Press the CO PORTS/CODES flexible button (FLASH 85, Button #4). The following message displays: P R I NT CO P O R T S / CO DE S P R ES S HOL D 2. To print the CO Port Parameters and Feature Codes, press the HOLD button. The following message displays: P R I NT IN G CO PORT When the system finishes sending the requested information to the printer, a confirmation tone sounds.
2-100 CO Tolerance Features and Operation CO Tolerance Description This feature allows you to compensate for CO lines that have high Db levels. Such lines are typically found when a customer location is close to a CO location. In certain instances this can cause the keyset to produce undesireable speakerphone effects. Programming Steps 1. Press FLASH and dial [41]. The following message displays: CO FEAT URES E N TE R B UT TON NUMB ER 2. Press Button #11.
Conference 2-101 Features and Operation Conference Description The two types of conferencing are the multi-party conference and the unsupervised conference. Multi-party conference - can include up to eight parties. A maximum of five external parties can be conferenced. Unsupervised Conference - the conference initiator can exit a conference with two outside parties and leave them in an unsupervised conference. The initiator can re-enter the conference at any time.
2-102 Conference Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press the CONFERENCE flexible button (Button #3).
Conference 2-103 Features and Operation Programming Steps 1. Press the CONFERENCE/DISA TIMER flexible button (FLASH 01, Button #9). The following message displays: CONFE R EN CE T IM ER 10 00-99 2. Enter a valid number on the dial pad that corresponds to 01-99 minutes. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Conference/DISA Timer is set at 10 minutes.
2-104 Conference Features and Operation To exit a Conference (controller only) perform ONE of the following: 1 -- Press ON/OFF button to ON, press MUTE, then replace handset (to monitor conference). To exit a multi-line conference in progress: 2 -- Press the HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped.
Cordless Key Telephone Unit Feature Button 2-105 Features and Operation Cordless Key Telephone Unit Feature Button Description If a Cordless Key Telephone Unit (CKTU) is associated with the station, the FLEX Button on the CKTU may be assigned to function as any one of the 24 Flexible Buttons on the telephone. This programming area defines which Flexible Button on the telephone is applied to the CKTU FLEX Button. Not all features are available to be assigned to the CKTU FLEX button.
2-106 Database Administration Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE B E NT ER B U T TO N NUMB ER S XXX PAG E B EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 5. Press the CORDLESS KEY flexible button (Button #17) to assign the FLEX Buttons.
Database Administration 2-107 Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers S TATI O N AT T R IB U T E S S EL E C T A S TAT I O N R A N GE Flash 51 - Flexible Numbers EN TE R S TAT I O N N U MBE R 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100].
2-108 Database Administration Features and Operation Administration Password Description The password used to enter customer database programming can be customized by the programmer. This lets the system administrator block unauthorized personnel from entering database admin. Care should be taken when changing the programming password so authorized personnel are not locked out, which could prevent or delay them from making necessary programming changes. Programming Steps 1.
Database Printout (Dump) 2-109 Features and Operation Database Printout (Dump) Description Through a system programming command, either portions of or a complete database dump can be printed using one of the RS-232C connectors located on the BKSU. The Print System Database command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. Printing the entire database takes a while to print.
2-110 Daylight Saving Time Features and Operation Daylight Saving Time Description The Daylight Saving Time feature allows the system to automatically update the system’s time when Daylight Saving Time begins and ends. Programming Steps 1. Press the DAYLIGHT SAVING flexible button (FLASH 05, Button #16). The following message displays: D AY L IG H T S AV I NG D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disable [1] = Enable 3. Press HOLD to save the entry.
Dial Pulse Sending 2-111 Features and Operation Dial Pulse Sending Description Each CO interface circuit for outside lines can be programmed to send dial pulse or DTMF signals. Dial Pulse Parameters Description By default, all lines are DTMF (tone) signaling. If pulse dialing is required, the individual outside line must be programmed for Dial Pulse (DP). The dial pulse break/make ratio is fixed at 60/40 and the dial speed of the dial pulse signal is fixed at 10 pps.
2-112 Direct Inward Dialing Features and Operation Pulse-to-Tone Switchover Description When commanded, the system changes the signaling on an outside line from dial pulse to DTMF (tone), allowing the use of common carriers behind a dial pulse outside line. This can be done manually when dialing, or can be stored within a speed dial number. Operation To perform the change-over: Dial [ ] on the dial pad. The remaining digit(s) is sent using DTMF.
Direct Inward Dialing 2-113 Features and Operation Table 2-6: DID Translation / Route Default Table Entries DID Translation Table (Flash 44) DID Table Default Entry Route(s) 000-049 100-149 050-098 1 099 199 100-149 100-149 150-198 1 199 199 200-249 100-149 250-298 1 299 199 300-349 100-149 350-398 1 399 199 400-449 100-149 450-498 1 499 199 100-149 500-549 1 550-598 199 599 600-649 100-149 650-698 1 699 199 700-749 100-149 750-798 1 799 199 100-149 800-849 1 850-898 199 899 900-949 100-149 950-998 1 999
2-114 Direct Inward Dialing Features and Operation To change to a different DID Route Number: 1. Press either the UP Button (Button #18), -orPress the DOWN Button (Button #19). 2. Enter a valid Route Number (000-251) to be associated with the DID Number. This Route Number is the same Route Number in the ICLID Ringing Assignments Table (FLASH 43) and determines the destination of the DID number associated with this Route Number. The display shows the route number as it is entered. 3.
Direct Inward Dialing 2-115 Features and Operation DID Name and Number Codes The display shows the DID name or number as it is entered. Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7 = 7# ‘ = 14 & = *4 . = 24 Figure 2-5: DID Name/Number Codes Erasing a DID Table Entry Programming Steps To clear entries from DID Table: 1.
2-116 Direct Inward Dialing Features and Operation DID/ICLID Ringing Assignments Description DID/ICLID Ringing Assignments let you change the ring assignment based on the incoming number received. This feature permits you to select from 252 ringing routes for each entry in the name to number translation table (Flash 55). For example, this feature could be used to reroute selected customers to a specific UCD group and bypass the general Attendant.
Direct Inward Dialing 2-117 Features and Operation View DID/ICLID Ringing Assignments Description Keysets designated to ring on an incoming CO line but not designated to ring on the DID/ICLID ring, may receive a ring cycle before the call is moved. The same ringing restrictions applied to CO line ringing are applied to DID/ICLID ringing. Programming Steps 1. Press Button #17 to display ring assignments. Assignments are displayed in sets of five, up to the number programmed.
2-118 Direct Inward Dialing Features and Operation Preset Call Forward Destination - Day/Night/Special Description The Preset Call Forward Destination feature enables a CO line to initially ring at multiple stations and forward to a pre-determined destination. The destination can be a station (EKT-SLT), Voice Mailbox, UCD group, Hunt group, or speed bin. Each CO line has a Preset Forward Timer.
Direct Inward Dialing 2-119 Features and Operation Conditions » Preset Call Forwarding (CO Line) will not occur if initial ringing is to a group, e.g., UCD, VM, or hunt group. Preset Forward Voice Mail ID Description When a route is preset forwarded or rings directly into a VM group and a number is entered in this area of programming, the call will be sent to the voice processing system.
2-120 Direct Inward Dialing Features and Operation Preset Forward Timer (Incoming Call to a Destination) Description The Preset Forward Timer will begin when a call is routed via the route table. If the timer expires before a ringing destination answers, the call will forward to the appropriate destination as programmed in Flash 43, Buttons #2-4. Programming Steps 1. Press FLASH and dial [43].
Direct Inward Dialing 2-121 Features and Operation Music-On-Hold (per CO Line) Description This feature allows a specific MOH channel to be associated with a route. Programming Steps 1. Press FLASH and dial [43]. The Button #1 LED is illuminated and the following message displays: R O U T E 00 0 D DD D RR 000 = Route Number (000-251) DDDD = 3- or 4-Digit Ringing Destination Number R = Ringing Type 2. Enter a valid number for the route to be programmed. 3.
2-122 Direct Inward Dialing Features and Operation Universal Night Answer (UNA) / Universal Day Answer (UDA) Description This feature will allow calls that use the route table to be picked up by stations not normally assigned access to the line(s) by dialing feature code [#5]. This station must have a direct CO appearance or an available loop key assigned to do this. Programming Steps 1. Press FLASH and dial [43].
Direct Inward Dialing 2-123 Features and Operation DID Digits Description The DID Digits option allows the installer to adjust the amount of DID Digits received from the CO. This amount is used by all DID trunks in the system. The DID Translation table can be programmed to determine the number of digits used for the routing of a DID call. At least one DTMF receiver MUST be installed in the system. Programming Steps To change the number of DID Digits: 1.
2-124 Direct Inward Dialing Features and Operation DID Incoming Signaling Description The DID Incoming Signal option allows the installer to determine the type of incoming signaling used by all T-1 trunks in the system. Programming Steps DTMF is the DID Signaling type used for DID Trunks. Do not change the default setting of DTMF unless instructed to do so by technical support. 1. Press the DID INCOMING SIGNALING flexible button (FLASH 41, Button #5) for programming the type of DID signaling desired.
Direct Inward Dialing 2-125 Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAGE A E N T E R B U T TO N N U MBE R XXX-XXX = CO Line Range 4. Press Button #14. The following message displays: D I D / T IE SI G N AL I NG WINK 0-2 5. Dial a valid number (0-2) on the dial pad.
2-126 Direct Inward Dialing Features and Operation DID Collect Timer Description The DID Collect Timer is only used when the DID Incoming Signaling is set for dial pulse. This is a time-out timer that looks at the incoming digits one digit at a time. If a second digit isn’t detected within the 150 ms, the telephone system attempts to process that digit. If a second digit is detected, the system waits 150 ms to see if a third digit is received.
Direct Inward Dialing 2-127 Features and Operation Initialize DID-TIE Parameters Description The DID-TIE Parameters and Timers may be initialized, setting all data fields to their original default values.
2-128 Direct Inward Dialing Features and Operation Print DID-TIE Parameters Description The Print DID-TIE command dumps the entire database as a permanent record which can serve as a hard copy of the database. The system baud rate must match that of the printer or receiving device.
Direct Inward System Access (DISA) 2-129 Features and Operation Direct Inward System Access (DISA) The STSe allows programming of an unlimited number of outside line calls to provide direct access to the system. DISA callers may access LCR, All Internal/External Paging, All Call Paging, Call Park Pick-Up, and Meet-Me Paging. A DTMF receiver must be available for DISA operation. The duration of a trunk-to-trunk DISA call can be set by system administrator.
2-130 Direct Inward System Access (DISA) Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S E L EC T A CO L I NE R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO line range, all CO lines are selected. 3. Press HOLD to save the entry.
Direct Inward System Access (DISA) 2-131 Features and Operation DISA CO-to-CO Description The DISA CO-to-CO (or Conference) option on the CO line governs a DISA caller’s ability to access other outside lines. CO lines must have DISA CO-to-CO enabled to allow a DISA caller to establish an outgoing CO-to-CO connection. This allows for specific CO line access restriction on DISA calls. A station with Conference enabled can initiate a conference on CO lines regardless of the CO line conference marking.
2-132 Direct Station Selection / Busy Lamp Field Features and Operation 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … DISA CO-to-CO is enabled for all CO lines. Operation 1. Call the phone number the system administrator specified as the DISA line. The system answers and returns internal dial tone. 2. Enter the DISA access code specified by the system administrator, if applicable. Dial tone returns. To place an outgoing call: 1. Dial a group access code: 9, 801–823.
Direct Transfer Mode 2-133 Features and Operation Direct Transfer Mode Description An outside CO line can be transferred from one keyset to another. By using the TRANS button, a screened (announced) transfer can be transferred directly to the handset on any key station. Any number of attempts can be made to locate someone by calling different keysets without losing the call. If a line is transferred to a busy station, it receives muted ringing.
2-134 Directory Dial Features and Operation Directory Dial Description Directory Dial enables display telephone station users to obtain a directory of station users and have the system dial the extension currently displayed. The STSe provides locations for up to 200 names (000-199). Directory dial also lets users program a name with a speed dial bin for use in later locating a speed dial number.
Directory Dial 2-135 Features and Operation To scroll through the Directory List: Press the NEXT flexible button (Button #18) to scroll up (next entry). Press the PREV flexible button (Button #19) to scroll back (previous entry). To associate a number to an Intercom number or System Speed Dial Bin: 1. Press the BIN/ICM flexible button (Button #1). 2. Enter one of the following: a Station Intercom number, a System Speed Dial number, or a Local Number/Name Translation Table number.
2-136 Directory Dial Features and Operation To clear an entry: 1. Press the CLEAR flexible button (Button #3). 2. Press HOLD to save the entry. A confirmation tone sounds and the display updates. The entry is erased (both the BIN/ICM assignment and the programmed name). Clear – Entries in the table may be erased and cleared which allows placement of another entry into the list. When a system speed dial bin is deleted or changed, the name associated to the bin must also be erased.
Directory Dial 2-137 Features and Operation 3. Dial [ ] to scroll up (next entry) through the list, -orDial [#] to scroll down (previous entry) through the list, -orPress another key to view the list for a different letter of the alphabet. 4. When the desired name displays on the LCD, press the SPEED button to automatically dial the destination station or outside phone number (via speed dial). To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2.
2-138 Directory Dial Features and Operation Initialize Directory Dial Table Parameters Description The Directory Dial Table Parameters may be initialized setting all data fields to their original default values. Table 2-10: Directory Dial Table Defaults Program Code Flexible Button Features FLASH 23 Default Value (after initialization) DIRECTORY DIAL TABLE 1 Bin/ICM/RDN Numbering 2 Name Changes 3 Clear an entry 4 Backspace to correct error None Programming Steps 1.
Directory Dial 2-139 Features and Operation Print Directory Dial Table Parameters Description The Print Directory Dial Table command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. This is an example of the Directory Dial Table database printout.
2-140 Directory Dial Features and Operation Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 85, Button #10). The following message displays: P R I NT D I R - D I AL P R ES S HOL D 2. To print the Directory Dialing Table parameters, press the HOLD button. The following message displays: P R I NT IN G D I R - D I A L When the system finishes sending the requested information to the printer, a confirmation tone sounds.
Distinctive Ringing 2-141 Features and Operation EXAMPLE -- To search for the name BROWN, press [2][7][6][9][6]. When the system finds a unique numeric match to the name being dialed, the call is placed to the station matching the name. The intercom call signals the station according to the H-T-P button. If fewer than 8 digits are dialed, the numeric match is dialed after a 10-second interdigit time-out occurs, or if [#] is pressed.
2-142 Distinctive Ringing Features and Operation 4. Press the Page B flexible button (Button #20). The following message displays: XXX - XXX PAGE B E N T E R B U T TO N N U MBE R XXX-XXX = CO Line Range 5. Press the RING TONE flexible button (Button #9). The following message displays: R I NG TON E 00 00-36 6. Enter a valid number on the dial pad to change this feature.
Distinctive Ringing 2-143 Features and Operation Enabling/Disabling CO Line Distinctive Ring Tone Description The CO Line Distinctive Ring Tone feature must be enabled and disabled in admin programming. Programming Steps 1. Press the CO RING TONE flexible button (FLASH 06, Button #2). The following message displays: CO R I NG TON E S E N AB LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable the tone ring signal. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry.
2-144 Distinctive Ringing Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [101 101]. If HOLD is pressed without entering a station range, All stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
Distinctive Ringing 2-145 Features and Operation 6. Enter a valid number on the dial pad to change this feature.
2-146 Distinctive Ringing Features and Operation The ringing choices are as follows: Table 2-13: Ringing Tones Tone# Freq Tone# Freq Tone# Freq Tone # Freq 00 697/770 10 770/1209 20 852/0 30 1336/1477 01 697/852 11 770/1336 21 941/1209 31 1336/1633 02 697/941 12 770/1477 22 941/1336 32 1336/0 03 697/1209 13 770/1633 23 941/1477 33 1477/1633 04 697/1336 14 770/0 24 941/1633 34 1477/0 05 697/1477 15 852/941 25 941/0 35 1633/0 06 697/1633 16 852/120
Do Not Disturb / Page Block 2-147 Features and Operation Do Not Disturb / Page Block Description Placing a keyset in Do Not Disturb (DND) eliminates incoming outside line ringing, intercom calls, transfers and paging announcements. A ringing station may go into DND to silence ringing. The Attendant can override a station in DND. Stations in DND can continue to make normal outgoing calls. Placing a keyset in Page Block eliminates paging announcements only.
2-148 Do Not Disturb / Page Block Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press the DO NOT DISTURB flexible button (Button #2).
Do Not Disturb / Page Block 2-149 Features and Operation To remove Do Not Disturb: 1. Lift the handset. 2. Dial [631] or [662]. 3. Replace the handset. Conditions » » » » » Calling stations receive a DND audible tone. Attendants do not have DND capability. DND capability is programmable on a per-station basis. Only one station at a time can be programmed when using a flexible station number.
2-150 Do Not Disturb / Page Block Features and Operation Do Not Disturb Button Flash Rate Description The Do Not Disturb Button flash rate is the rate at which your Do Not Disturb button flashes when you place your station in a Do Not Disturb mode. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1.
Door Box 2-151 Features and Operation Door Box Description The Door Box is an intercom unit that can be installed at an entrance to a building. The unit houses a Call Button that a visitor can use for two-way communication with a person inside the building who has a keyset with a call coverage flexible button associated with the Door Box. (Refer to “Call Coverage” on page 2-22 for more information on this feature).
2-152 Executive Override Features and Operation Executive Override Description The Executive Override feature lets certain stations be designated as Executive stations with the ability to override and barge-in on other key sets engaged in a CO line or intercom conversation. If Supervisor Monitor with barge-in function is allowed, this feature MUST be disabled. An optional warning tone is programmed on a system-wide basis to enable or disable the tone.
Executive Override 2-153 Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
2-154 Executive Override Features and Operation Conditions » An error tone occurs when the called party: - Is in a conference. - Is already on an OHVO call. - Has a Camp On at their station. » If Executive joins a call and one of the members does a hook-flash or presses their transfer button, the Executive is dropped. » » If Executive does a hook-flash or presses Transfer button, it is ignored.
Executive Override 2-155 Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
2-156 Executive Override Features and Operation Executive Override Warning Tone Description The Executive Override Warning enables Executive stations to override and barge-in on other key sets engaged in conversation on a CO line. Prior to actual cut through of the third party, a warning tone is presented to all parties notifying them of the barge-in. This warning tone, however, is a programmable option on a system-wide basis, that either enables or disables the tone.
Executive Override 2-157 Features and Operation Barge-In Warn Tone Description When the Barge-in Warn Tone feature is enabled, it produces a tone to notify a station that another station is about to use Executive Override or the Barge-in feature to cut into the existing conversation. Programming Steps 1. Press the BARGE IN WARN TONE flexible button (FLASH 06, Button #1). The following message displays: B A R G E I N WA RN TON E E N AB LE D 0-1 2.
2-158 Executive/Secretary Pairs Features and Operation Executive/Secretary Pairs Description There are four Executive/Secretary pairs available. When an Executive station is busy or in DND, intercom calls and transfers are automatically routed to the designated Secretary. The assigned secretary may Camp On to the Executive Station when the station is busy or in Do-Not-Disturb. There can be only one pairing of stations, with no duplicates.
External Day Ring 2-159 Features and Operation External Day Ring Description The system can be programmed so CO lines marked for UDA provides ringing out of the external page ports when the system is in the Day Mode. Programming Steps 1. Press the EXT DAY RING flexible button (FLASH 06, Button #5). The following message displays: E X T E R NA L D AY R IN G D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable External Day Ring. [0] = Disabled [1] = Enabled 3.
2-160 Fax Detect Features and Operation Fax Detect Description This feature allows CO lines to be designated as fax detect line types. Upon a marked CO line receiving a call, the CO line will be transferred to the fax detect circuit to determine if the call is a fax call. If it is, the call will be sent to a pre-programmed destination, if it is not a fax call, the call will ring to destinations in the ring assignment table. Programming Fax Detect enable/disable on a per CO line basis: 1.
Fax Detect 2-161 Features and Operation Fax Route: 1. Press FLASH and dial [09]. 2. Press the MUTE RING flexible button (Button #13). The following message displays: M UTE RI N G 148 000-251 3. Enter the fax station number. 4. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … station number 148. Fax Timeout: This determines how long a CO call will ring to the fax detect circuitry before the call is considered a non-fax call and the call is routed via the Flash 40 ring assignment. 1.
2-162 Fixed Station/Port Number Features and Operation Fixed Station/Port Number Description When a station dials the feature code 611 on a display telephone, it will display the Fixed Station/Port Number for that telephone. For example, when using flexible numbering some programming steps require the “FIXED” code. This code allows you to dial 611 and quickly determine the fixed port for that station.
Flexible Button Function Assignment 2-163 Features and Operation Table 2-16: Flash Rates Red LED Flash Rates 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Off Steady On 30 ipm Flash 60 ipm Flash 60 ipm Dbl Wink Off 240 ipm Flash 240 ipm Flutter 480 ipm Flash 480 ipm Flutter 15 ipm Flash 120 ipm Flash 120 ipm Flutter 30 ipm Dbl Flash 480 ipm Dbl Wink 480 ipm Dbl Flash Green LED Flash Rates 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Steady On 30 ipm Flash 60 ipm Flash 60 ipm Dbl Wink Off 240 ipm Flash 240
2-164 Flexible Button Function Assignment Features and Operation The Digital Telephone has 24 flexible buttons that can be programmed.
Flexible Button Function Assignment 2-165 Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press button #20.
2-166 Flexible Button Function Assignment Features and Operation To assign a CO Line Button: Enter [BB], [1], [LLL], [HOLD] BB = Desired Flexible Button Number LLL = CO Line Number Buttons assigned as specific CO lines provide direct access and appearance of the CO line at a station. The station receives call status indications such as LED flash rates for incoming ringing when the line is placed on HOLD, etc. CO Line ringing is programmed in CO Line Attribute programming.
Flexible Button Function Assignment 2-167 Features and Operation To assign a CO Line Group access function: Enter: [01], [3], [GG], [HOLD] GG = Line Group Number (00-23) To assign other functions: Enter [01], [4], [XXX], [HOLD] XXX = Desired Flexible Feature Code Possible functions to assign for SLT Off-Hook Preference include: CO Line access, CO Line Group access, LCR, call to a station, call to a Hunt Group, call to a UCD Group, Call to Voice Mail.
2-168 Flexible Button Function Assignment Features and Operation Display Flexible Buttons Description Each time the DISPLAY BUTTONS flexible button is subsequently pressed, the next five buttons display starting with the lowest button number. When a button is assigned as flexible button [0], the user can program any features or functions on the buttons to which they have access. When the buttons are programmed with user programmed functions, the display shows the function assigned to the button.
Flexible Button Function Assignment 2-169 Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE B E NT ER B U T TO N NUMB ER S XXX PAG E B EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 5. Press the DISPLAY BUTTONS flexible button (Button #14) to display programming assignments.
2-170 Flexible Button Function Assignment Features and Operation Flex Button ACALM ACCT AMEM ANS AOVR APAGE AUNA AUTOR AVL B[9BBB] C[XXXX] CAMP CBAK CID CIQ CLCRQ CONF CSM D[XXXX] DIALN DISCO DND DRG E911 EAC EOR EP[N] FFW FLASH FWD GPU H[HHHH] HFREE HOLD HPT IAC IANS ICM IP[N] IUANS LCR LINEQ L[LLL] LOOP LNR MMP MON Designation Attendant Clear Alarm Account Code Enter Agent Member Display Answering Mach.
Flexible Numbering 2-171 Features and Operation Flexible Numbering Description The Flexible Numbering feature allows the system numbering plan to be modified from its default value (refer to “Default Numbering Plan” on page F-16) to accommodate specific customer requirements. Station, Pilot, and Feature Access Code numbers may be changed with this feature. The length of these numbers may also be modified to meet specific customer applications. Programming Steps Press FLASH and dial [52].
2-172 Group Listening Features and Operation » If no VM ID digits are programmed in the station field, the flexible number assigned to the station will be sent to the VM unit. » Flash 06, Button #15 is the programming area to automatically assign the VMID digits to be the same as the flexible station numbering. » The SMDR will output 4-digit numbers in the station field. If less than 4 digits is selected in the numbering plan, leading spaces will be added in place of the numbers.
Headset Mode 2-173 Features and Operation Operation To activate Group Listening while conversing on the handset: Press the ON/OFF button. Both parties can then be heard on the digital station’s speaker. The speakerphone microphone is muted while the handset is off-hook. To deactivate Group Listening while off-hook: Press the ON/OFF button. Conditions » While using the speakerphone, lifting the handset turns off the speakerphone.
2-174 Headset Mode Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers S TATI O N AT T R IB U T E S S EL E C T A S TAT I O N R A N GE Flash 51 - Flexible Numbers EN TE R S TAT I O N N U MBE R 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100].
Headset Mode 2-175 Features and Operation 7. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Option 1, the 2.5 mm jack, is the default setting. Operation The user connects the modular headset to either the handset jack on the telephone (leaving the handset in place) or the 2.5 mm jack located on the left side of the keyset. The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset.
2-176 Hold - Exclusive Features and Operation Hold - Exclusive Description When a line is placed on Exclusive Hold, no other station in the system can retrieve the call. Operation Exclusive Hold may be programmed and activated on the first or second depression of the HOLD button. CO Lines, while in a transfer hold, are always placed in an Exclusive Hold condition. SINGLE LINE TELEPHONE While connected to an outside line, to place a call on Exclusive Hold: Press the FLASH button.
Hold - Preference 2-177 Features and Operation Exclusive Hold Recall Timer Description The System Hold Recall Timer determines the time before a call placed on Exclusive Hold recalls the station placing the Hold. If unanswered by that station, the call recalls the Attendant. The Exclusive Hold Recall Timer setting is variable from 000-300 seconds. An entry of 000 disables the timer and there is no recall. Programming Steps 1. Press the EXCLUSIVE HOLD RECALL TIMER flexible button (FLASH 01, Button #2).
2-178 Hold - System Features and Operation Hold - System When a line is placed on System Hold, any station in the system with an appearance of that line can retrieve the call. System Hold Flash Rate Description The System Hold flash rate is the rate at which a CO Line button or Loop button flashes when a call is placed on System Hold. This flash rate can be programmed to 29 different options identified in the flash rate table.
Hot Keypad 2-179 Features and Operation Hot Keypad Description The Hot Keypad feature enables a station user to activate the telephone by dialing digits or pressing telephone buttons without going off hook. Hot Line / Ring Down Description Stations may be programmed to immediately call or ring down a particular station or outside number upon going off hook.
2-180 Hunt Groups Features and Operation Station / Pilot / Pilot All Ring -- Hunting Assignments Description Pilot Hunting -- Incoming CO, transferred CO, and intercom calls can be directed to a pilot number of a hunt group. The system searches sequentially (in the order the extensions were entered in the database programming) for an idle station in the group and rings that station.
Hunt Groups 2-181 Features and Operation Overflow Description After assigning a hunt assignment for a group, an overflow destination can be established. If all stations within the group are busy and another CO line call is placed to the group or a CO line call is transferred to the group, the call will be forwarded to the overflow destination.
2-182 Hunt Groups Features and Operation Initialize Hunt Group Parameters Description Hunt Group Parameters may be initialized setting all data fields to their original, default value.
Idle Speaker Mode 2-183 Features and Operation Print Hunt Group Parameters Description The Print Hunt Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. HUNT GROUPS ----------HG 0..450 PILOT HG 1..451 PILOT HG 2..452 PILOT HG 3..453 PILOT HG 4..454 PILOT HG 5..455 PILOT HG 6..456 PILOT HG 7..
2-184 In and Out Button Features and Operation Programming Steps 1. Press the IDLE SPEAKER MODE flexible button (FLASH 05, Button #10). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = First digit dialed is audible (Disabled) [1] = First digit dialed is Muted (Enabled) I D L E S PE A K E R MOD E D I S A B LE D 0-1 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Idle Speaker Mode is disabled.
Incoming Calling Line Identification 2-185 Features and Operation Incoming Calling Line Identification For information about Incoming Calling Line Identification (ICLID), refer to Appendix A, “ICLID / Caller ID.” Intercom Description The Intercom Button feature provides station users the function of ringing a busy station via the intercom without using the Camp On or Executive Override features. This also allows stations to place intercom calls on hold.
2-186 Intercom Features and Operation 3. The called station then presses the flashing intercom button to answer the incoming intercom call. Once the call is answered, the following message displays on the called station LCD: C A LL F R O M S TA XXX M MM D D Y Y H H : MM a m Sta XXX can be a programmed station name.
Intercom 2-187 Features and Operation Intercom Calling Description The system’s architecture allows non-blocking of intercom calls. A station is reached on intercom by dialing the associated station number. Operation To place an Intercom Call: 1. Press the DSS button of the party to be called (if programmed at your phone), -orDial the extension number. Dialing a number in the numbering plan activates the telephone automatically.
2-188 Intercom Features and Operation To answer an intercom call: Lift the handset, -orIf your SLT is equipped with a speakerphone, press the Speaker button to converse in a handsfree mode. Incoming Intercom Ringing Flash Rate Description The Incoming Intercom Ringing flash rate is the rate an Incoming DSS button flashes if you have a DSS appearance for the calling station. This flash rate can be programmed to 29 different options identified in the flash rate table.
Inter-Digit Time-Out 2-189 Features and Operation Intercom Transfer To use Intercom Transfer without DSS Buttons: 1. 2. 3. 4. Receive or make an intercom call. Press the TRANS button. Intercom dial tone sounds. Dial the station. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer). 5. Hang up (stations 1 and 2 are connected). To use Intercom Transfer with DSS Buttons: 1. 2. 3. 4. Receive or make an intercom call using a DSS button.
2-190 ISDN Features and Operation ISDN Description Current STSe software supports Primary Rate Interface (PRI) Integrated Services Digital Network (ISDN) circuits. The PRI provides 23 bearer channels and one data channel (23B+D). Calling Number and Called Number services are supported with the PRI. Calling Number services will be routed in the same manner as ANI/ICLID calls using the ICLID route table and name/number translation table.
ISDN 2-191 Features and Operation Name/Number Display When Using PRI Description This feature provides the capability to display the caller’s name (up to 15 characters) when inbound calls are received using PRI. The specific LCD display obtained is based upon the type of signaling used and other variables described in the examples and in the Conditions section for this feature.
2-192 ISDN Features and Operation C A LL I NG PA R T Y N U MB ER D ID N UM B E R & N A ME F R O M N AM E / NU M B E R T R A NS L A T IO N TA B L E 1st nine digits 4809918569 C A L LI N G PA R T Y NA M E - last 15 Name & Number Display with DNIS or ANI Signalingdigit s of row 100 V ODA V A B C T E C HNO L OG Y C O & 653 flex button Enabled/Lit 100 V ODA V A B C T E C HNO L OG Y C O L I NE 023 08 : 52 am Name & Number Display with DNIS or ANI Signaling, 653 flex button Disabled/Unlit, & Flash 56,
ISDN 2-193 Features and Operation C A LL I NG PA R T Y N U MB ER D ID N UM B E R & N A ME F R O M D I D T R A NS L A T IO N TA B L E 1st nine digits of row 4809918569 C A L LI N G PA R T Y NA M E - last 15 Name & Number Display with DNIS or ANI Signalingdigit s of row 100 G E OR GA B C T E CHNO L OG Y CO & 653 flex button Enabled/Lit 100 G E OR GA B C T E CHNO L OG Y CO L I NE 023 08 : 52 am Name & Number Display with DNIS or ANI Signaling, 653 flex button Disabled/Unlit, & Flash 56, Button #2=Ye
2-194 ISDN Features and Operation Programming Steps 1. Press FLASH and dial [41]. The following message displays: CO FEAT URES E N TE R B UT TON NUMB ER 2. Press Button #9. The following message displays: D I S P L AY P RI NA ME D I S A B LE D 0-1 3. Enter a valid number on the dial pad. [0] = Disabled [1] = Enabled 4. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Disabled (0) is the default.
ISDN 2-195 Features and Operation When using DNIS or ANI signaling (FLASH 40, Page B, Button #1), if the DID number and the name in the DID Translation Table (set in FLASH 44) exceeds nine digits (including the space between them), the name in the DID Translation Table will be truncated to accommodate 15 digits for the calling party name display, e.g., GEORGE is truncated to GEORG in the upper two examples of Figure 2-15.
2-196 ISDN Features and Operation 4. Press button #21. The display updates to reflect current programming for Page C. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE C E NT ER B U T TO N NUMB ER S XXX PAG E C EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 5. Press Button #8. The following message displays: O U T B O U N D D I D N U M B ER 6. Dial the station number (seven to ten digits). 7. Press the HOLD button.
ISDN Programming - Page A 2-197 Features and Operation ISDN Programming - Page A Description This section describes the procedures and steps necessary to program ISDN attributes. When entering the ISDN attributes portion of the database, the programmer may decide to enter information for a range of slots or one specific slot.
2-198 ISDN Programming - Page A Features and Operation Framing Description Framing options include T1, ESF, and D4. Programming Steps 1. Press the FRAMING flexible button (FLASH 45, Page A, Button #3). 2. To view a Framing setting, enter a valid number (0-2). FR AMING ESF 0-2 0 = T1 1 = ESF 2 = D4 DEFAULT … ESF is the framing setting. Power Do not change the Power setting unless advised to do so by Technical Support. Programming Steps 1.
ISDN Programming - Page A 2-199 Features and Operation 2. Enter a valid number (0-9,*,#) on the dial pad (up to 24 digits). This number is sent as the calling party number on all channels of the selected PRIB. 3. Press the HOLD button. A confirmation tone sounds and the display updates. Max Out I-Frames Description The Max Out I-Frames feature controls the maximum number of sequentially numbered I-Frames that may be outstanding/unacknowledged at any given time.
2-200 ISDN Programming - Page A Features and Operation Leading 011 Description 0 disables the leading 011 from being sent to the CO when users dial international numbers. 1 enables the leading 011 to be sent to the CO on international numbers. If enabled, and the user does not dial a 011, the 011 will automatically be applied. Programming Steps 1. Press the LEADING 011 flexible button (FLASH 45, Page A, Button #9). L E A DI N G 0 1 1 E N AB LE D 0-1 2.
ISDN Programming - Page A 2-201 Features and Operation Nortel DMS 100 Only 1. Change Flash 45, button 10 (Numbering Plan) to CO by dialing 1 HOLD. 2. Set the definition in the DMS 100 Central Office Switch. The DMS 100 Office refers to this switch as National or N12 Standard so they know not to look at this parameter in their switch. LTDEF should be set to NI PRI N12 V1. Calling Number Description 0 disables the calling party number from being sent to the CO.
2-202 ISDN Programming - Page B Features and Operation ISDN Programming - Page B Description When entering the ISDN attributes portion of the database, the programmer may decide to enter information for a range of slots or for one specific slot. Range programming lets the programmer change a specific parameter or a few parameters for an entire range of slots, leaving intact the remaining data fields that do not require change. Those data fields continue to operate with the previously programmed data.
ISDN Programming - Page B 2-203 Features and Operation Maximum Number Retransmission Description The Maximum Number of Retransmissions of a frame (N200) is a system parameter. Do not change the Maximum Number Retransmission setting unless advised to do so by Technical Support. Programming Steps 1. Press the MAX # RETRANSMSN flexible button (FLASH 45, Page B, Button #1). M AX # R E T R A N SM S N N200 3 0-9 2. Enter a valid number (0-9) on the dial pad. 3. Press the HOLD button.
2-204 ISDN Programming - Page B Features and Operation Maximum TEI Request Description This feature is reserved for future use. Programming Steps 1. Press the MAX TEI RQST flexible button (FLASH 45, Page B, Button #3). M AX T EI N202 R QS T 000-999 003 2. Enter a valid number (000-999) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Maximum TEI Request setting is 003.
ISDN Programming - Page B 2-205 Features and Operation Minimum TEI ID Check Message Description The Minimum TEI ID Check Message feature sets the minimum time between retransmission of the TEI identity check messages. Do not change the Minimum TEI ID Check Message setting unless advised to do so by Technical Support. Programming Steps 1. Press the MIN TEI ID CHK MSG flexible button (FLASH 45, Page B, Button #6). M I N TE I I D CH K MS G T201 01 00-99 2.
2-206 ISDN Programming - Page B Features and Operation 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Message Exchange Timer setting is 15 seconds. Minimum XID Retransmission Description The Minimum XID Retransmission setting establishes the minimum time between XID messages. Do not change the Minimum XID Retransmission setting unless advised to do so by Technical Support. Programming Steps 1.
ISDN Programming - Page B 2-207 Features and Operation Set-Up Timer Description The Set-up Timer setting establishes the response time to setup message. Do not change the Set-up Timer setting unless advised to do so by Technical Support. Programming Steps 1. Press the SET UP TIMER flexible button (FLASH 45, Page B, Button #11). S E TUP TI ME R T303 00-99 10 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates.
2-208 ISDN Programming - Page B Features and Operation Link Disconnect Description Do not change the Link Disconnect Timer setting unless advised to do so by Technical Support. Programming Steps 1. Press the LINK DISCONNECT flexible button (FLASH 45, Page B, Button #14). L I N K D I S CON NE CT T309 30 20-30 2. Enter a valid number (20-30 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Link Disconnect setting is 30 seconds.
ISDN Programming - Page B 2-209 Features and Operation Restart Request Timer Description Do not change the Restart Request Timer setting unless advised to do so by Technical Support. Programming Steps 1. Press the RESTART REQ TIMER flexible button (FLASH 45, Page B, Button #17). R E STAR T REQ TIMER T316 120 0-200 2. Enter a valid number (0-200 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone sounds and the display updates. DEFAULT … Restart Request Timer setting is 120 seconds.
2-210 ISDN Programming - Page B Features and Operation Table 2-18: ISDN Parameter Defaults Program Code PAGE B Flexible Button Features Default Value (after initialization) 1 Maximum Number Retransmission 3 2 Maximum Octets 260 3 Maximum TEI ID Request 003 4 Maximum XID Retransmission 3 sec 5 T-200 01 sec 6 Minimum TEI ID Check Message 01 sec 7 Minimum TEI ID Request 02 sec 8 Message Exchange Timer 15 sec 9 Minimum XID Retransmission 3 sec 10 Inter Digit T/O 25 sec 11 S
ISDN Programming - Page B 2-211 Features and Operation ISDN Line Parameters and Timers ISDN ATTRIBUTES --------------SLOT 7 -----BRI CO TYPE PRI CO TYPE FRAMING NT/TE MODE POWER DIRECTORY NUMBER MAX OUT I-FRAMES KLEADING 1 LEADING 011 7/8 DIGIT NUMBER PLAN 10 DIGIT NUMBER PLAN 11 DIGIT NUMBER PLAN CALLING_NUMBER LOOPBACK MAX # RETRANSMSN N200MAX OCTETS N201MAX TEI RQST N202MAX # XID RETRANSMSN N204T200 MIN TIEID CHK MSG T201MIN TIEID RQST MSG T202MSG EXCHANGE TIMER T203MIN # XID RETRANSMSN T204INTER-DIGIT
2-212 Keyset Mode Features and Operation Keyset Mode Description The Keyset Mode feature (digital KTU only) allows the station user to determine the mode in which the Digital Telephone with CTI Box and Wanderer (optional) operates. The six modes are: Inactive mode, PC Phone mode, ATD Command mode, ATH Command mode, CKTU mode, and SPI mode. Through the use of a dial code, the station user can also determine the baud rate for each mode selected.
Keyset Mode 2-213 Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
2-214 Keyset Mode Features and Operation Operation At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -orPress the preprogrammed KEYSET MODE button, the following displays: I N AC T IV E MODE= S AV E= HO L D 2400 BAU D = # 2. Press [ ] to scroll through the keyset modes. 3. Press [#] to scroll through the baud rates. 4. Press the HOLD button to save the desired entries.
Last Number Redial 2-215 Features and Operation Last Number Redial Description The Last Number Redial (LNR) feature permits the automatic redialing of the last telephone number dialed on an outside line. Up to 24-digits can be stored. Outside line selection of the same line used is automatic. Operation To use Last Number Redial, either: Press the preprogrammed LAST NUMBER REDIAL button (code 650). -orPress [SPEED], then press [#]. -orUse the Soft Key’s LNR option when in an idle condition.
2-216 LCD Features and Operation » » Handset must be in cradle. ON/OFF button must be set to OFF. LCD Interactive Display Description The STSe Digital Telephone provides you with a visual indication of call status and other information. Calls to and from other extensions, number dialed, line used, and Camp On are some of the items displayed. Table 2-19 on page 2-217 shows Non-Soft Key LCD displays based on the function performed.
LCD 2-217 Features and Operation Table 2-19: Liquid Crystal Displays (LCD) Function Idle Station Manually Dialing Outgoing Calls Recalling Line from Hold Recalling Line from Another Station CALLING Station Display STAT ION XXX M MM D D Y Y H H : MM a m STA XXX NA M E M MM DD Y Y HH :M M am 1 80 0 5 5 5 12 1 2 LI N E XXX HH:MM:SS CALLED Station Display STAT I ON XXXN A ME M MM D D Y Y H H : MM a m LI N E XXX R EC AL L I NG MMM DD Y Y H H : MM a m RE C A L L F R O M STA XXX LI N E XXX HH:MM:SS
2-218 LCD Features and Operation Table 2-19: Liquid Crystal Displays (LCD) Function External Zone Page and External All Call Page All Call Page Meet Me Page Station Call Forward (originating station and name in display) CALLING Station Display CALLED Station Display EX T E R NA L PAG E ZON E X H H : MM a m EX T E R NA L PAG E MMM DD Y Y H H : MM a m AL L C AL L PAG E MMM DD Y Y H H : MM a m PAG E FR OM STA XXX MMM DD Y Y H H:M M am AL L C AL L PAG E MMM DD Y Y H H : MM a m PAG E F R OM XXX
LCD 2-219 Features and Operation Table 2-19: Liquid Crystal Displays (LCD) Function Station Busy Call Forward CALLING Station Display CALLED Station Display BUSY FWD TO STA XXX MM M DD Y Y H H:M M am (originating station) BUSY FWD TO ..(name)..
2-220 LCD Features and Operation Table 2-19: Liquid Crystal Displays (LCD) Function Call Back Outside Line Transfer CALLING Station Display CALLED Station Display C A LL B AC K F R O M STA XXX MMM DD Y Y H H : MM a m C A LL F R O M S TA XXX MMM DD Y Y H H : MM a m CALL BACK FROM ..(name).. MMM DD Y Y H H : MM a m CALL FROM ..(name).. MMM DD Y Y H H : MM a m T R A N SFE R F R O M S TA XXX LI N E XXX H H : MM a m T R A N SFE R F R O M . . (n a m e )..
LCD 2-221 Features and Operation Table 2-19: Liquid Crystal Displays (LCD) Function UCD Groups CALLING Station Display C A LL TO S TA XXX VI A U C D CALLED Station Display H H : MM a m CALL TO ..(name)..
2-222 LCD Features and Operation Table 2-19: Liquid Crystal Displays (LCD) Function Voice Mail* Transfer with ID Digits CALLING Station Display C A LL TO VOI C E MA IL VIA XXX MMM DD Y Y EN TE R V M I D : MMM DD Y Y Repeat Redial CALLED Station Display H H : MM p m EN TER R P T REDIAL TIMER XXX 066-999 RP T R ED I A L C A L L B AC K : MMM DD Y Y H H : MM p m Call Coverage Station C A LL F O R S TA XXXX MMM DD Y Y H H : MM a m (after call is answered at coverage station in a non-network system or
LCOB Loop Length 2-223 Features and Operation LCOB Loop Length Description This feature is used to effectively reduce side tone when using LCOBC or LCOBE. When your system is located a short distance from the telephone company (Telco), use the Short option. When your system is located a long distance from the Telco, use the Long option. Programming Steps 1. Press FLASH and dial [41]. The following message displays: CO FEAT URES E N TE R B UT TON NUMB ER 2. Press Button #8.
2-224 Least Cost Routing Features and Operation Least Cost Routing For information about Least Cost Routing (LCR), refer to Appendix B, “Least Cost Routing.” Light Control Description The Light Control feature allows the light above the LCD on STSe digital telephones to be used as message wait, voice mail (including CO VM integration from the Telco; option #2 in this area of programming), headset off-hook, and ring indications. This feature can be programmed on a per station basis.
Message Wait 2-225 Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE B E NT ER B U T TO N NUMB ER S XXX PAG E B EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 5. Press the LIGHT CONTROL flexible button (Button #15). L I G HT CON TR O L NONE 0-4 6. Enter a valid number (0-4) to change the mode of an ICLID phone.
2-226 Message Waiting Reminder Tone Features and Operation SINGLE LINE TELEPHONE To leave a message waiting indication: 1. 2. 3. 4. 5. Lift the handset. Dial the desired intercom station. If you do not receive an answer, or a DND tone sounds, press the FLASH button. Dial [623]. Hang up. To answer a message waiting indication: You have a message waiting for you, when your message waiting lamp is flashing or there is an interrupted dial tone when you lift the handset. 1. Lift the handset. 2. Dial [663].
Music-On-Hold 2-227 Features and Operation MOH Assignments Description The MOH Assignments feature enables the system to assign CO line circuits as an additional 6 music-on-hold inputs. This increases the capacity of music channels beyond the one available on the first installed card in the BKSU for use by a MOH source. A maximum of seven channels are available for use on the system. By default, no channels are assigned. 10 uF 10 uF + K S- U - + + - - + CO R e s is to rs a r e 6 8 0 O h m / 1 w .
2-228 Music-On-Hold Features and Operation Programming Steps 1. Press MUSIC-ON-HOLD flexible button (FLASH 05, Button #12). Feature toggles on/off each time button is pressed; and the display updates. [0] = Disabled [1] = Enabled M U S IC O N H O L D E N AB LE D 0-1 2. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Music-On-Hold is enabled. Music-On-Hold (per CO Line) Description The Music-On-Hold feature allows a user to select the Music-On-Hold channel for each CO line.
Mute Key 2-229 Features and Operation 5. Press the MUSIC-ON-HOLD flexible button (FLASH 40, Page B, Button #8). The following message displays: M O H C H AN N EL 1 0-8 6. Enter a valid number on the dial pad to change this feature. [0] = No Music-On-Hold [1] = Channel 1 : : : : : [8] = Channel 8 7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
2-230 Muted Ring Features and Operation Muted Ring Description The Muted Ring feature provides the ability to set the system so that telephones will ring at a muted level (lesser volume than normal ringing) to alert a station user on an active call that another call is inbound. Programming 1. Press FLASH and dial [09]. 2. Press the MUTE RING flexible button (Button #12). The following message displays: M U TE RI N G K SU 0-2 3. Dial a valid Muted Ring code (0-2).
Name In Display 2-231 Features and Operation Name In Display Description The Name in Display feature allows every extension (digital/SLT) the capability to program the users name for that station, so that people using display telephones see the name instead of the station number on their display. The name is programmed at each station by the user and may be up to seven letters in length. Operation To create your name: 1. Dial [690] on the dial pad. 2.
2-232 Name In Display Features and Operation Name / Number Display At Idle Description The Name/Number Display feature allows the programmed seven-digit name and station number to display together. This option is programmable on a per station basis, however the feature must be enabled/disabled in admin programming. If a station has this feature enabled but has not programmed a name, the name portion of the LCD is blank. The priority of the idle display is UCD, Hunt, Station/Name, or Station alone.
Name/Number Translation Table 2-233 Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Extension Number [1] = Name 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Name displays on the LCD. Conditions » » » Not applicable to Single Line Telephones. Only one station at a time can be programmed when using a flexible station number.
2-234 Name/Number Translation Table Features and Operation To program a phone number into the translation table: 1. Press the PHONE NUMBER flexible button (Button #2) to enter the desired phone number into the translation table. Maximum length of a phone number is 14 characters, including spaces and dashes.
Night Service 2-235 Features and Operation Night Service Description The STSe can be programmed so it is automatically placed into and out of night mode. A programmable weekly time schedule lets the system administrator preset the time the system goes into night mode, and the time night mode is removed on a daily basis, including weekend operation.
2-236 Night Service Features and Operation Programming Steps 1. Press FLASH and dial [22]. The following message displays: D AY E ND S TAR T M O N 0 80 0 1 7 0 0 AUTO NO 2. Press the AUTO/MANUAL flexible button (FLASH 22, Button #1). This feature toggles on and off each time the button is pressed. The display updates with each toggle. LED On = Automatic Night Mode LED Off = Manual operation 3. If no other changes must be made, press HOLD to save the entry. A confirmation tone sounds.
Off-Hook Signaling 2-237 Features and Operation Night Ringing Assignments Each CO line may be individually programmed for Night Ringing to other stations, to Hunt/UCD/Voice Mail groups, or off-net via Speed Dial. When the system is placed into night mode, manually or automatically, ringing follows the Night Ringing Assignments for each CO line. Universal Night Answer (UNA) Incoming CO lines can be programmed for Universal Night Answer (UNA).
2-238 Off-Hook Voice Over Features and Operation Off-Hook Voice Over Description Off-Hook Voice Over (OHVO) enables station users, off-hook on a CO or intercom call, to receive a voice announcement through the handset receiver without completely interrupting the existing call. Your voice is only heard through the handset of the called party’s telephone. The Voice Over is muted so it does not override or drown out the existing conversation.
Off-Hook Voice Over 2-239 Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press the OHVO flexible button (Button #9).
2-240 Off-Hook Voice Over Features and Operation Option 2 -- The OHVO receiving station may respond to the calling station by using the Silent Text Messaging (this feature is only available to digital key telephones, and the calling station must be a digital display telephone). The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released from the current call (e.g.
Outside Calls 2-241 Features and Operation » If the receiving station is on-hook in speakerphone mode and a calling station initiates OHVO, the receiving station receives a Camp On warning tone and normal Camp On procedures are followed. » The receiving station may send a message, and then press MUTE to talk to the calling station. Each time a message is sent, the splash tone sounds and both displays are updated. » » » » LEDs follow Camp On LED lamp sequences.
2-242 Paging Features and Operation Paging Description Stations can individually be allowed or denied the ability to make pages. This applies to all internal and external zone paging. A station denied access to paging may still answer a Meet-Me Page announcement. (Station COS 6 does not deny a station the ability to make a page.) External paging requires a three-digit dialing code and an externally provided amplifier and paging system. The page zone has a relay contact associated to it.
Paging 2-243 Features and Operation Paging Access Description Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number. Programming Steps 1. Press FLASH and dial [50] or dial [51].
2-244 Paging Features and Operation Conditions » » Only one station at a time can be programmed when using a flexible station number. When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100. Paging - Meet Me Description Users may answer a page call from any phone in the system by dialing [770]. The party who initiated the page must remain off-hook.
Paging 2-245 Features and Operation Paging Time-Out Timer Description The Paging Time-Out Timer determines the maximum length of a page announcement (internal, external or all call). The system automatically disconnects the page at the end of this time unless the person making the page has already hung up. The Paging Time-out Timer setting is variable from 01–60 seconds. A 00 entry disables the timer and pages are not limited in length. This affects the use of the Meet Me Page feature.
2-246 Paging Features and Operation Paging Zone(s) Description Stations are assigned to Page Zones. At least one station must be assigned to a Zone for that Zone to be active. Stations can be in any combination of the 20 zones or in none of the zones. Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number. Programming Steps 1.
Pause Timer 2-247 Features and Operation 5. Press the PAGE ZONE flexible button (Button #6). The following message displays: PAG E ZONE 1 01-20 6. Enter a valid number (01-20) to program Paging Zone(s). [01] = Zone 1 [02] = Zone 2 [03] = Zone 3 [04] = Zone 4 [05] = Zone 5 [06] = Zone 6 [07] = Zone 7 [08] = Zone 8 [09] = Zone 9 [10] = Zone 10 [11] = Zone 11 [12] = Zone 12 [13] = Zone 13 [14] = Zone 14 [15] = Zone 15 [16] = Zone 16 [17] = Zone 17 [18] = Zone 18 [19] = Zone 19 [20] = Zone 20 7.
2-248 Personal Messages Features and Operation Personal Messages Description There are various types of personal messages that a station user can use to display on the LCD of the digital key telephone calling that station. Message types include pre-assigned messages, customized messages, date and time messages, and scrollable canned messages. Pre-assigned Messages Description Each station can select a pre-assigned message to display on the LCD of any key telephone calling that station.
Personal Messages 2-249 Features and Operation Custom Messages Description Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first Attendant station for system-wide use. Each station can also program three unique custom messages. Operation To select a custom message: 1. Dial [633] on the dial pad, -orPress a preprogrammed PERSONAL MESSAGES button. 2.
2-250 Personal Messages Features and Operation Date and Time Entry Messages Description Station users can activate certain messages that let users enter a specific time or return date. These messages appear on the calling station’s display to alert them of the desired party’s return time or date. Operation To activate a message with a custom return time or date: 1. Dial the Message Access code [633] on the dial pad. 2. Then dial the desired message number [11- 17].
Personal Messages 2-251 Features and Operation Scrollable Canned Messages Description The Scrollable Canned Message feature allows the user to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated if the station is in the Call Forward or DND mode(s).
2-252 Personal Messages Features and Operation » » Message Access (with a desired message) may be assigned to a flexible button. » Messages are retained in battery protected area of memory in the event of power failure or system reset. Messages may be entered while off-hook on a call if an intercom call is camped onto the station. This causes the station calling to see the message.
Preferred Line Answer 2-253 Features and Operation Preferred Line Answer Description A station with Preferred Line Answer can answer any assigned outside, transferred, or recalling line, or queue callbacks by lifting the handset or pressing the ON/OFF button. The station MUST be physically ringing, to function properly. Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers.
2-254 Privacy Release Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Preferred Line Answer is enabled on all stations. Conditions » » Only one station at a time can be programmed when using a flexible station number.
Privacy Release 2-255 Features and Operation Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L I N E AT T R I B U T E S S E L EC T A CO L I NE R A NG E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). If HOLD is pressed without entering a CO line range, all CO lines are selected. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
2-256 Privacy Release Features and Operation Per Station Option Description The system provides privacy on all communications in the system which prevents other stations from accidentally entering an existing conversation. However, the system provides the ability for a station to join an existing outside CO line conversation (on a per station basis). Each station can be granted the privilege to join an existing CO line conversation by simply pressing the CO line button of a CO line in use.
Privacy Release 2-257 Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
2-258 Private Line Features and Operation Private Line Description Private line programming allows certain lines to ring at a specific station only. When placed on Hold, these lines are active at the programmed station only. A private line can be transferred to other stations, provided the station receiving the call has a loop button or direct appearance of that CO line.
Repeat Redial 2-259 Features and Operation Repeat Redial Description The Repeat Redial feature allows a digital key station to press a flexible button and redial a busy or no-answer number after a specific interval. The user is signaled via a queue call back indication. The RPT REDIAL flexible button flashes at the call back rate of 120 ipm for 15 seconds. If the station: Doesn’t answer within the 15 seconds, the call back is canceled. The system retains the last call the user made.
2-260 Relay Programming Features and Operation To activate a redial: Press the preprogrammed REDIAL flexible button, -orPress the ON/OFF button, -orLift the handset, line is seized and number is dialed. If the user receives a busy/no answer, they may repeat the step to activate another redial. To cancel the operation: Press the preprogrammed REDIAL flexible button. A confirmation tone sounds and the Auto Redial function is cancelled.
Remote Administration 2-261 Features and Operation Operation To activate the Door Opener relay: Dial feature code 665. -orPress a preprogrammed flexible button that has feature code 665 assigned. This flxible button will toggle the relay on/off. The flexible button LED will light steady when the relay is open and will be off when the relay is closed.
2-262 Remote System Monitor And Maintenance Features and Operation Database Upload/Download Description Database Upload/Download provides a maintenance facility which is added to the Remote Administration routine. This routine permits downloading of the database to a PC, when a software change is made or when the system must be initialized and reprogrammed.
Ring Down / Hot Line / Off-Hook Preference 2-263 Features and Operation Ring Down / Hot Line / Off-Hook Preference Description The Off-Hook Preference feature can be used by both keyset station users and SLT station users. The next two sections describe the feature with respect to how it applies to a keyset user and then as to how it applies to the SLT user.
2-264 Ring Down / Hot Line / Off-Hook Preference Features and Operation SLT Users The Off-Hook Preference feature lets an SLT station user have one of the following functions applied when going off-hook or when pressing the ON/OFF button.
Ring Down / Hot Line / Off-Hook Preference 2-265 Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE B E NT ER B U T TO N NUMB ER S XXX PAG E B EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 5. Press the OFF-HOOK PREF flexible button (Button #10).
2-266 Save Number Redial (SNR) Features and Operation To disable Off-Hook Preference: 1. Dial [691] on the dial pad. 2. Dial [00] on the dial pad. SINGLE LINE TELEPHONES After enabling Off-Hook Preference for SLT stations, it is necessary to program the function to be applied when going off-hook. To program this, refer to “To assign an Off-Hook Preference function for an SLT:” on page 2-166.
School Zone 2-267 Features and Operation SINGLE LINE TELEPHONE Not applicable School Zone Description The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward.
2-268 School Zone Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press button #20.
School Zone 2-269 Features and Operation 5. Press the SCHOOL FORWARD DEST flexible button (Button #11). The following message displays: S C H O O L F O R WA RD D ES T # ## # 6. Enter a valid destination number. Valid entries include station numbers, hunt groups, UCD groups, and Voice Mail groups. 7. Press [HOLD]. A confirmation tone sounds. DEFAULT … The School Mode is Disabled (0) and the School Forward Destination is not assigned (####).
2-270 Single Line Telephone Features and Operation Conditions » » A station can be assigned as an Administrator or as a Classroom, but not as both. » » School Zone call forwarding overrides station user call forwarding and DND. » The School Zone call forwarding feature does not apply to a Classroom station that is in a hunt group or a UCD group. A call from an Administrator station to a Classroom station overrides any School Zone call forward settings and the call rings at the Classroom station.
Single Line Telephone 2-271 Features and Operation SLT Hook Flash Timer Description The SLT Hook Flash Timer determines how long an SLT user presses the hook switch for it to be considered a valid on hook (disconnect) request. An on-hook shorter in duration (but longer than the Hook Switch Bounce Timer) is considered a Hook Flash (transfer) request. Refer to Figure 2-21 on page 2-271. The SLT Hook Flash Timer setting is variable from 0.5-2.0 seconds.
2-272 Software Version (MBU) Features and Operation Programming Steps 1. Press the SLT HOOK FLASH BOUNCE TIMER flexible button (FLASH 01, Button #15). The following message displays: H OO K S W T BOUN CE 030 000-100 2. Enter a valid number that corresponds to 0-1 seconds in 10 ms increments. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … SLT Hook Flash Bounce Timer is set to 0.30 seconds.
Speakerphone 2-273 Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers S TATI O N AT T R IB U T E S S EL E C T A S TAT I O N R A N GE Flash 51 - Flexible Numbers EN TE R S TAT I O N N U MBE R 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100].
2-274 Speakerphone Features and Operation 6. Enter a valid number (0-4) on the dial pad to identify the speakerphone operation. [0]= Works as normal speakerphone. Full speakerphone capabilities on CO lines and Intercom. [1] = Speakerphone enabled for intercom calls only. Speakerphone capabilities disabled for outgoing CO line calls (monitoring and on-hook dialing are still permitted). [2] = Permits toggling of speakerphone and headset operation via [634] Headset code.
Speed Dial 2-275 Features and Operation Speed Dial Station Speed Dial Numbers Description A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000-9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and no-display characters. A pause is automatically inserted after a flash. There are 100 speed locations (Station/System) available in STSe systems. Operation To use speed dial: 1.
2-276 Speed Dial Features and Operation To program multiple speed numbers: 1. Press the SPEED button twice to conclude programming a number. 2. Enter the next speed number bin to program. If the station has no line appearance for the line programmed into the speed bin, that line comes up under the LOOP button or POOL button when accessed. To erase an existing speed bin: 1. Press the SPEED button twice. 2. Dial the speed bin location. 3. Press the SPEED button again. A confirmation tone sounds.
Speed Dial 2-277 Features and Operation Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: Flash 50 - Fixed Numbers S TATI O N AT T R IB U T E S S EL E C T A S TAT I O N R A N GE Flash 51 - Flexible Numbers EN TE R S TAT I O N N U MBE R 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100].
2-278 Speed Dial Features and Operation Conditions » » Only one station at a time can be programmed when using a flexible station number. When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100. Speed Bins - Chaining Description Speed dial bins can be chained together. This is helpful for accessing Long Distance carriers or banking services when account codes are required.
Speed Dial 2-279 Features and Operation Print System Speed Numbers Description The System Speed Numbers command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. SYSTEM SPEED NUMBERS 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 ... and so on through Speed Number 99 Figure 2-22: System Speed Numbers Printout Programming Steps 1.
2-280 Station Attributes Features and Operation Station Attributes Initialize Station Attributes Description The Station Parameters may be initialized setting all data fields to their original, default values. The following data fields are returned to their default value upon initializing the Station Attributes.
Station Attributes 2-281 Features and Operation Table 2-23: Station Attribute Defaults Program Code Flexible Button Features Default Value (after initialization) 13 Voice Mail ID Translation XXXX=Station # 14 Display Flexible Buttons None 15 Light Control 17 Cordless Key Telephone Unit (CKTU) Button 0=None 00=No button assigned 18 Headset Mode FLASH 50/51 1 Internal No Answer Forward 1=2.
2-282 Station Attributes Features and Operation Print Station Attributes Description The Print Station Attributes command can be used to print specific flexible station parameters or to print the entire database in fixed number order. The Print Station Attributes command can dump the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Station Identification 2-283 Features and Operation Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 85, Button #3). The following message displays: P R I NT S TATI O N S P R ES S HOL D 2. To print data for: All stations, press HOLD. One station, enter the flexible station number, then press HOLD.
2-284 Station Identification Features and Operation 2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, all stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
Station Identification 2-285 Features and Operation When redesignating a station from an SLA (identified by code 015) to an STSe 24-Btn Phone (normally identified by [0]), you must enter [000]. When designating a station as a DSS Console with map 1, map 2, or map 3, you must follow the entry with the station number for which the DSS is to be associated. Refer to “Station ID for DSS/BLF Console With Map” on page 3-21. 7. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 8.
2-286 Station Message Detail Recording Features and Operation Station Message Detail Recording Description The STSe station message detail recording (SMDR) provides details on both incoming and outgoing calls. This feature is programmable to allow recording of all calls or just outgoing long distance calls. The system tracks calls by outside line, number dialed, time-of-day, date, station that placed the call and duration of call. Account codes may also be entered and recorded.
Station Message Detail Recording 2-287 Features and Operation 80 character format - Outbound Call to a Dialed Number: 1 2 3 4 5 6 7 8 12345678901234567890123456789012345678901234567890123456789012345678901234567890 AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) STA CO TOTAL START DATE DIALED 1100 001 00:00:38 13:57 01/15/01 O2956006 80 character format - Outbound Call to an Extension: 1 2 3 4 5 6 7 8 1234567890123456789012345678901234567890123456789012345678901234567
2-288 Station Message Detail Recording Features and Operation The STSe system can provide SMDR output to the optional RS-232C connectors on the BKSU. Programming Steps 1. Press FLASH and dial [21]. The following message displays: S D R T PE P N T B AU D P O R T NO LD 80 9600 1 2. To program SMDR features, use the flexible button(s) as defined in the following procedures. 3. The ENABLE/DISABLE, TYPE, and PRINT features toggle on and off each time the button is pressed.
Station Message Detail Recording 2-289 Features and Operation Character Print Assignment Description The system can be programmed to print individual SMDR records in either a 1-line 80-character format or a 3-line 30-character format. Programming Steps 1. Press PRINT FORMAT flexible button (FLASH 21, Button #3) to determine the print format of SMDR records. This feature toggles on and off each time the button is pressed. The display updates with each toggle.
2-290 Station Message Detail Recording Features and Operation SMDR Call Qualification Timer Description The SMDR Call Qualification Timer determines the time needed to determine a valid SMDR call for reporting purposes. The SMDR Call Qualification Timer setting is variable from 00-60 seconds in 1-second increments. Programming Steps 1. Press the SMDR CALL QUAL TIMER flexible button (FLASH 01, Button #16). The following message displays: S M DR CA LL QUAL 30 00-60 2.
Station Relocation 2-291 Features and Operation Station Relocation Description The Station Relocation Feature lets a user unplug their station and plug it into another location. Dialing a code followed by the old station number brings all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. Operation 1. A station can be relocated by unplugging it, then plugging it into a new location. 2. Dial [636] on the dial pad.
2-292 System Parameters Features and Operation System Parameters Initialize System Parameters Description System Parameters may be initialized to set all data fields to their original default values. The following data fields are returned to their default values upon initializing System Parameters.
System Parameters 2-293 Features and Operation Table 2-24: System Parameter Defaults Program Code Flexible Button Features FLASH 05 Default Value (after initialization) SYSTEM FEATURES 1 1 Attendant Override Disabled 2 Hold Preference 3 External Night Ring Disabled 4 Executive Override Warning Tone Enabled 5 Page Warning Tone Enabled 6 Background Music Enabled 7 Least Cost Routing (LCR) Disabled 8 Account Codes - Forced Disabled 9 Group Listening Disabled 10 Idle Speaker Mo
2-294 System Parameters Features and Operation Table 2-24: System Parameter Defaults Program Code Flexible Button Features FLASH 07 FLASH 09 FLASH 10 Default Value (after initialization) FLASH RATES 1 Incoming CO Line Ringing Red 480 ipm flutter 2 Incoming Intercom Ringing Red 120 ipm flutter 3 Call Forward Button Red Steady On 4 Message Wait/VM Button Red Steady On 6 Do Not Disturb – DSS/BLF Red 60 ipm Dbl Wink Off 7 Auto Call Back – BLF 8 UCD Available/Unavailable – DSS/BLF 9
System Parameters 2-295 Features and Operation Table 2-24: System Parameter Defaults Program Code Flexible Button FLASH 15 FLASH 20 FLASH 21 FLASH 22 Default Value (after initialization) Features BAUD RATE ASSIGNMENTS 1 Port #1 (RS-232 on BKSU) 9600 Baud 2 Port #2 (RS-232 on BKSU) 9600 Baud 3 Port #3 (modem - baud auto-negotiated) 1 DISA Access Code 100 2 Database Admin Password 3226 1 SMDR Enable/Disable 2 Long Distance/Local Assignment 3 Character Print Assignment 5 SMDR Port
2-296 System Parameters Features and Operation Print System Parameters Description The currently stored customer database can be printed or uploaded into a file. This command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
System Parameters 2-297 Features and Operation MUSIC CHANNEL[3..
2-298 System Reset Features and Operation Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 85, Button #1). The following message displays: P R I N T S YS PA R A M P R ES S HOL D 2. To print the System Parameters database, press the HOLD button. The following message displays: P R I N T S YS PA R A M When the system finishes sending the information to the printer, a confirmation tone sounds.
T-1 Alarm Programming 2-299 Features and Operation T-1 Alarm Programming Description The T-1 Trunk card and the system software provide tools to help detect and isolate problems which may occur with the T-1 circuit. There are six LEDs mounted on the outside edge of the T-1 Trunk card which either light or flash to indicate a variety of conditions on the T-1 circuit. The Central Office Maintenance Center can send a command to place the CSU into Line Loop Back mode.
2-300 T-1 Alarm Programming Features and Operation 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Carrier Loss Alarm is enabled on all T-1 trunks. Blue Alarm Description The Blue Alarm signal is an unframed all ones signal.
T-1 Alarm Programming 2-301 Features and Operation Yellow Alarm Description The Yellow Alarm is recorded when the T-1 Trunk card detects a yellow Carrier Failure Alarm (CFA) signal from the distant end for a minimum 335 ms. The Yellow Alarm is transmitted by the remote system because of a RED alarm condition there. Programming Steps 1. Press the YELLOW flexible button (FLASH 47, Button #3). Button #3 and Button #11 LEDs are lit steady.
2-302 T-1 Alarm Programming Features and Operation Bipolar Variations Alarm Description Excessive Bipolar Violations (BPV) are declared when a T-1 Trunk card detects a BPV rate in excess of 1x10+6 errors in 1000 seconds. This condition can exist if the Telco is providing B8ZS frame coding and the system is programmed for AMI. Programming Steps 1. Press the BIPOLAR VARIATIONS flexible button (FLASH 47, Button #5). Button #5 and Button #11 LEDs are lit steady.
T-1 Alarm Programming 2-303 Features and Operation Data Errors Alarm Description Data errors are illegal bit formations. If the Data Errors Alarm is enabled, an error message is sent to the Attendant when the data error limit is reached. Programming Steps 1. Press the DATA ERRORS flexible button (FLASH 47, Button #7). Button #7 and Button #11 LEDs are lit steady. The following message displays: D ATA E R R O R S E N AB LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
2-304 T-1 Alarm Programming Features and Operation Minor Alarm Description If the error counter for an Alarm Code reaches the number programmed as a Minor Alarm within the time (in minutes) entered in the Time Period, the system reports a Minor Alarm condition. The Minor Alarm threshold setting is variable from 00 to 99 minutes. Programming Steps 1. Press the MINOR ALARM flexible button (FLASH 47, Button #13). Button #13 LED is lit steady.
T-1 Alarm Programming 2-305 Features and Operation Time Period Description The Time Period option represents the length of time set for Minor and Major alarm conditions to occur. Programming Steps 1. Press the TIME PERIOD flexible button (FLASH 47, Button #15). Button #15 LED is lit steady. The following message displays: D ATA ER R O R S T I ME P E RI O D 05 00-99 2. Enter a valid number (00-99) on the dial pad which represents the time period limit. 3. Press the HOLD button to save the entry.
2-306 T-1 Trunking Features and Operation T-1 Trunking Description The T-1 trunk card can be used to connect 24 lines (24 channels per T-1 circuit) from a CO to the system. These lines can be any mix of inbound WATS, outbound WATS, standard DDD lines, DID lines, or TIE lines. The system also supports Fractional T-1 Service. T-1 Signaling Type Description The T-1 trunk card provides the STSe Systems with the ability to connect to T-1 trunk circuits.
T-1 Trunking 2-307 Features and Operation 5. Press the T-1 SIGNALING flexible button (FLASH 40, Page B, Button #1). The following message displays: T - 1 S I G NA L T YP E LO O P S TA R T 0-7 6. Enter a valid number (0-7) on the dial pad that corresponds to one of the following types: Table 2-25: T-1 Signaling Options Signaling Option [0] = None Description None is used for fractional T-1 spans. All unused channels in a fractional T-1 span should be marked as None.
2-308 T-1 Trunking Features and Operation T-1 Ringback Option Description The T-1 Ringback option supports T-1 channels which require ringback tone to be transmitted to the caller while a call is ringing. Some carriers require the system to generate the ringback tone, this feature allows the system to provide this option. Ringback tone is not used with the DISA, TIE Line, or DID signal options. Programming Steps 1. Press the RINGBACK OPTION flexible button (FLASH 40, Page B, Button #2).
T-1 Trunking 2-309 Features and Operation Wink Timer Description When Wink signaling is programmed, this timer determines how long the STSe system keeps the T-1 TIE Line circuit reversed before any DTMF digits are sent from the Central Office. This option allows the installer a method to adjust the Wink Signal on a per CO Line basis. The Wink Signal can be used on DID and TIE-type trunks. Programming Steps 1. Press FLASH and dial [40].
2-310 T-1 Trunking Features and Operation T-1 Collect Timer Description The T-1 Collect Timer is only used when the T-1 Incoming Signaling is set for dial pulse. This is a time-out timer that looks at the incoming digits one digit at a time. If a second digit isn’t detected within the 150 ms, the telephone system attempts to process that digit. If a second digit is detected, the system waits 150 ms to see if a third digit is received.
T-1 Trunking 2-311 Features and Operation T-1 Framing Type Description The T-1 board will work with D4SF-AMI or ESF-B8ZS framing. The T-1 service should be ordered from the serving company. Programming Steps There are two types of T-1 Framing Types available. To change the framing type: 1. Press the T-1 FRAMING TYPE flexible button (FLASH 41, Button #7) for programming the type of T-1 Framing desired. The following message is shown on the display phone: T 1 FR AM IN G T YPE D4SF-AMI 0-1 2.
2-312 Tenant Groups Features and Operation Tenant Groups Description The Tenant Groups feature allows one STSe system to be used by up to 10 different companies or agencies within a single building. Each Tenant Group can have up to 6 Attendants. By default, the first programmed station of Tenant Group 0 is an Attendant, which is station 100. Tenant Group 0 is the only Tenant Group that can use Flash 22 programming to assign its own automatic day/night open and close schedule.
Tenant Groups 2-313 Features and Operation Attendant Station Assignment for Tenant Groups Description Any six Digital Telephones in each Tenant Group can be assigned as Attendant stations. These stations receive recalls and can place the system into Night Service. The Attendant station must be a digital display telephone. Programming Steps 1. Press FLASH and dial [10]. The following message displays: AT ND STAT IONS 100, #### # ## #, ## ## , # ### , # ## # 2.
2-314 Tenant Groups Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press button #22.
Tenant Groups 2-315 Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines: XXX - XXX PAGE A E N T E R B U T TO N N U MBE R XXX-XXX = CO Line Range 4. Press the TENANT GROUP flexible button (Button #17). T E NA NT GR O UP 00 0-9 5. Enter a valid number 0-9 to associate the CO lines to a Tenant Group 0-9 respectively. 6.
2-316 Text Messaging (Silent Response) Features and Operation CO Line Sharing Description If enabled, this feature allows all tenant groups to use the same CO Lines. Programming Steps 1. Press FLASH and dial [41]. The following message displays: CO FEAT URES E N TE R B UT TON NUMB ER 2. Press Button #12. The following message displays: S H A RE D T E NA NTS CO D I S A B LE D 0-1 3. Enter a valid number on the dial pad. [0] = Disabled [1] = Enabled 4. Press HOLD to save the entry.
Text Messaging (Silent Response) 2-317 Features and Operation Additional messages (with their codes listed below) can also be sent as a text response: [31] = I Will Take Call [32] = Take Message [33] = Transfer To Secretary [34] = Put Call On Hold [35] = Call Back [36] = One Moment Please [37] = I Will Call Back [38] =Who Is It? [39] =Is It Long Distance? [40] =Is It Personal? [41] =Is It An Emergency? [42] = Is It Important? [43] = Is It Urgent? [44] = Send Call To Voice Mail [45] = Park Call [46] = Ou
2-318 Toll Restriction Features and Operation Toll Restriction Description The STSe system offers a flexible means of applying toll restriction to stations or individuals. Dialing privileges (or toll restriction) is determined through assignment of station and CO line Class Of Service (COS). Several types of restriction can be derived simply by programming COS assignments and CO line access to stations. This may, in some cases, be all that is necessary.
Toll Restriction 2-319 Features and Operation Rules for Setting Up Allow/Deny Tables Rule 1--- If both tables (Allow and Deny) have no entries, no restriction is applied. Rule 2--- If entries are made in the Allow Table and only there, then only those numbers are allowed. All other dialing is denied. Rule 3--- If entries are made in the Deny Table and only there, then only those numbers are denied. All other dialing is allowed.
2-320 Toll Restriction Features and Operation Related Information Quick Reference Flash 40 Page A Button #9 Class of Service (refer to “Class of Service - CO Line” on page 2-62). Flash 50 Page B Button #2 Day (Special) Class of Service (refer to “Station Day Class of Service” on page 2-63). Flash 50 Page B Button #3 Night Class of Service (refer to “Station Night Class of Service” on page 2-64).
Toll Restriction 2-321 Features and Operation Allow Table Description Each Allow Table contains 20 bin numbers. Each bin number may be up to 8 digits, including Do Not Care digits and Search Special Table commands. Entries into the Allow Table represent exceptions to numbers or codes that are to be allowed only if they would otherwise be restricted by an entry in the Deny Table.
2-322 Toll Restriction Features and Operation For an entry that references the Home Area Code table (Special Table 4) the entry may also be entered to expect or not expect a leading digit [1].
Toll Restriction 2-323 Features and Operation Deny Table Description Each Deny Table contains ten bin numbers. Each bin number may be up to eight-digits including {Do Not Care} digits. Entries in the Deny Table represent numbers or codes that are to be denied or restricted. Common entries would be [1] for restricting all [1+] type of calls. Exceptions to this restriction would be entered into the Allow Table.
2-324 Toll Restriction Features and Operation Special Table Description The Special Tables provide greater flexibility in designing a toll plan for a particular site. Each Special Table allows entry of up to 800 office codes (200–999). Three of these tables must be assigned an area code by which they are referenced. The fourth table is reserved for the home area code and requires no area code entry. The Special Tables are referenced through entries in the allow tables.
Toll Restriction 2-325 Features and Operation Display Toll Table Entries Description To view all entries in the toll tables using the display on the Executive telephone, press, the DISPLAY TABLES flexible button (FLASH 70, Button #12) multiple times to scroll through the entries. It is recommended to view all entries in the Allow and Deny Table before leaving programming. Entries can be entered near the bottom of the list for searching the special tables or entries made in error.
2-326 Toll Restriction Features and Operation Initialize Exception Tables Description The Exception Tables parameters, including the Allow/Deny Tables and the Special Tables, may be initialized setting all tables to their original, default values.
Toll Restriction 2-327 Features and Operation Print Exception Tables Description The Print Exception Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
2-328 Toll Restriction Features and Operation Programming Steps 1. Press the EXCEPT TABLES flexible button (FLASH 85, Button #5). The following message displays: P R I NT E X TA B L ES P R ES S HOL D 2. To print the Except Tables, press the HOLD button. The following message displays: P R I NT IN G E X TA B L ES When the system finishes sending the requested information to the printer, a confirmation tone sounds.
Uniform Call Distribution 2-329 Features and Operation Two options are available to help alleviate this problem: Shorten the SLT receiver timer (FLASH 01, Button 12). This frees up DTMF receivers faster, but may not provide the desired toll restriction for SLT stations. Enable LCR and force LCR on SLT stations. When the LCR database is set up, the 3-digit table allows entry of the number of digits to expect.
2-330 Universal Day/Night Answer Features and Operation Universal Day Answer (UDA) Description UDA-assigned CO lines can signal over external page port(s). External Day ringing is programmed on a system-wide basis in administrative programming. Stations that do not have access to a line during the day can answer that line while the System is in the day mode by dialing a UDA code [#5]. To use this feature, a LOOP button or an appearance of the trunk must be present on the station. Programming Steps 1.
Universal Day/Night Answer 2-331 Features and Operation Conditions » » » During the Day mode, all common CO lines ring when programmed for UDA ringing. » Ringing CO lines not assigned CO line group access for a particular SLT may be answered in a UDA service. Dialing privileges are unavailable on CO lines to which an SLT does not have access. CO lines without UDA status may not be answered or accessed via UDA procedures.
2-332 Virtual Stations Features and Operation 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled UNA E N AB LE D 0-1 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … UNA is enabled. Operation Upon hearing an incoming signal: 1. Lift handset. 2. Dial the UDA/UNA access code [#5] on the dial pad. You are connected to ringing outside line.
Voice Mail 2-333 Features and Operation Voice Mail Description Up to eight Voice Mail groups can be configured in the STSe system. Each group can contain up to 24 Voice Mail designated ports, each of which interfaces with a port on an SLT card (or DTIB if using a Digital Voice Mail). An externally provided Voice Mail system or Auto Attendant must be connected to the STSe system for Voice Mail or Auto Attendant operation. Voice Mail automatically handles unanswered calls.
2-334 Voice Mail Features and Operation Alternate Voice Mail Group Description An Alternate Voice Mail Group may be programmed so that if all voice mail ports are in use, the call can be routed to an alternate group. This is useful when more than 24 ports are required for voice mail traffic. Programming Steps 1. Press the ALTERNATE VM GROUP flexible button (FLASH 65, Button #9). 2. Enter a valid flexible Voice Mail Group number. V XXXX A LT ER N AT E V M G R O U P # ## # 3.
Voice Mail 2-335 Features and Operation Retrieve Mail Index Entry Description The Retrieve Mail Index specifies the digits to be outpulsed when the in-band digits are sent to a Voice Mail system. These digits are required to connect a station user to their mailbox. Programming Steps 1. Press the RETRIEVE flexible button (FLASH 65, Button #11). 2. Enter a valid outpulsing table number (0-7) on the dial pad. V XXXX R E TR IE V E M AI L # 0-7 3. Press HOLD to save the entry.
2-336 Voice Mail Features and Operation No Answer Leave Mail Index Entry Description The No Answer Leave Mail Index specifies the digits to be outpulsed when the in-band digits are sent to a Voice Mail system. These digits are required to connect a caller who is forwarded into voice mail in a No Answer condition, to the called station’s mailbox. Programming Steps 1. Press the NO ANS LEAVE flexible button (FLASH 65, Button #13). 2.
Voice Mail 2-337 Features and Operation VMID Station Numbers Description The VMID Station Numbers feature must be used after changing station numbers with the Flexible Numbering feature. Voice Mail ID numbers will be changed to match current station numbers once HOLD is pressed. (Eliminates need for technician to program individual VMID numbers.) This feature should be accomplished after the flexible numbers are assigned. Implementing this feature could cause the VM box numbers to be re-programmed.
2-338 Voice Mail Features and Operation Operation When a caller wants to be transferred into a user’s Voice Mailbox and that user's station is not forwarded into voice mail, the Attendant or a station user may initiate a Voice Mail Transfer in one of the following methods: 1. The initiating station presses the TRANS button. 2. Dial the Voice Mail Group number, -orPress the preprogrammed VM group button. 3. Dial the desired party’s VMID (Mailbox location) and go on-hook.
Voice Mail 2-339 Features and Operation Voice Mail ID Translation Description The Voice Mail ID Translation feature enables programming of the station number sent to the Voice Mail via In-Band integration. By default, the station number is sent to the Voice Mail system. In station programming, there is a field to insert a 4-digit entry (0000-9999) which can be sent to the Voice Mail system in place of the station number. (FLASH 67, Button #4 enables the VMID digit length.
2-340 Voice Mail Features and Operation 4. Press button #20. The display updates to reflect current programming for Page B. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE B E NT ER B U T TO N NUMB ER S XXX PAG E B EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 5. Press the VOICEMAIL ID flexible button (Button #13). The following message displays: VO ICE MA I L I D 0100 0000-9999 6.
Voice Mail 2-341 Features and Operation Operation If your Message Waiting button or programmed Voice Mail Group button is flashing, you may have a voice message waiting. To enter the voice mail system to check for mail: 1. Dial the Voice Mail Group number [440-447], -orPress the preprogrammed Voice Mail group button or flashing Message Wait button, -orUse the Soft Key’s VM1 option (group 440 only). 2. When prompted, enter the mailbox password.
2-342 Voice Mail Features and Operation Voice Mailbox Button Description A correctly programmed button will receive a message-waiting indication (MWI) from the voice mail system. This allows any station with multiple voice mail buttons to receive the MWI for each of the programmed buttons. Station feature codes 460-467 represent voice mail groups 440-447 respectively. The functions of these codes are to provide: Direct mailbox access for local stations.
Voice Mail 2-343 Features and Operation Initialize Voice Mail Group Parameters Description VM Group Parameters may be initialized, setting all data fields to their original default values.
2-344 Voice Mail Features and Operation Print Voice Mail Group Parameters Description The Print Voice Mail Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Voice Mail In-Band Features 2-345 Features and Operation Programming Steps 1. Press the VOICE MAIL GROUP flexible button (FLASH 85, Button #13). The following message displays: P R I NT V M GR O U P P R ES S HOL D 2. To print data for Voice Mail Group Parameters, press HOLD. The following displays: P R I NT IN G V M GR O U P When the system finishes sending the requested information to the printer, a confirmation tone sounds.
2-346 Voice Mail In-Band Features Features and Operation Voice Mail In-Band Digits Description The Voice Mail In-Band Digits feature enables and disables station in-band signaling. Incoming CO callers can be Station Call Forwarded into voice mail only when the ringing CO line is programmed to ring at one station. CO lines programmed to ring at an Attendant station, call forward into the voice mail system (if programmed to ring only at one Attendant station).
Voice Mail In-Band Features 2-347 Features and Operation Voice Mail Broker Description The Voice Mail Broker Calls feature modifies the operation of voice mail ports when disabled. Broker operation is unavailable when using supervised transfers to stations. When enabled, the current broker mode operation during supervised transfers remains in effect. This means the call to the station remains as the second party in a broker mode.
2-348 Voice Mail In-Band Features Features and Operation Voice Mail Modem Access Description You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. Programming Steps To enable or disable the VM port: 1. Press the VM PORT flexible button (FLASH 67, Button #6). The following message displays: VM PORT D I S A B LE D 0-1 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry.
Voice Mail One-Touch Recording 2-349 Features and Operation Voice Mail One-Touch Recording Description The Voice Mail One-Touch Recording feature allows the station user, while on an external call, to press a button and have the system record the conversation in the station user’s mailbox. Code [649]+[VVV], where VVV=440-447 for desired VM group. One-Touch Record uses Table 7 from the Voice Mail Outpulsing Table (refer to page 2-351).
2-350 Voice Mail One-Touch Recording Features and Operation Conditions » If you hang up without terminating the record function, the system performs the exit procedure as described in step 3 above. » If you press the TRANS, CAMP ON, MSG, or FWD buttons during recording, pressing the button is ignored. » » During the recording setup, pressing the CONF button is ignored.
Voice Mail Outpulsing Table 2-351 Features and Operation One-Touch Recording Warning Tone Description The One-Touch Recording Warning Tone feature lets the installer enable/disable the One-Touch Recording Warning Tone on a system-wide basis. Use of this feature when the One-Touch Recording Warn Tone is disabled may be interpreted as a violation of federal, state, or local laws, and an invasion of privacy. Check applicable laws in your area before recording calls using this feature. Programming Steps 1.
2-352 Voice Mail Outpulsing Table Features and Operation Entries are not required in the Outpulsing Table. However, a table must be referenced when setting up the Voice Mail groups for the system to send digits to the voice mail. Programming Steps 1. Press FLASH and dial [66]. The following message displays: VO IC E M A IL Y PR E SUF XXXXXXXXXXXX E XXXXXXXXXXXXE Y = Table Index (0–7) X = Entered Digits (0–9, #, , Pauses) 2. The TABLE 00 flexible button (Button #1) led is lit.
Voice Mail Outpulsing Table 2-353 Features and Operation Voice Mail Disconnect Table Description A disconnect signal can be programmed into the STSe system to notify the VM system that a call has been abandoned. This is accomplished through in-band signaling. If a CO or Intercom disconnect signal is detected, the STSe system sends a series of DTMF digits programmed in the voice mail disconnect table to the voice mail port. This can be any digit stream up to 12 digits including [ ] and [#].
2-354 Voice Mail System Message Wait Indications Features and Operation Voice Mail System Message Wait Indications Description The analog voice mail system will automatically produce message waiting indications. If there are problems with message waiting indications, a system administrator or technical support personnel can connect an SLT to the voice mail system and use the following procedures to simulate message waiting information.
Volume Control 2-355 Features and Operation Volume Control Operation The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the Wanderer cordless unit. While using these function/features, Digital Key Telephones display the following messages: Listening to Background Music ... S P E AK ER BG M M MM DD Y Y [#########] H H : MM a m Using the speakerphone on an Intercom call ...
2-356 Volume Control Features and Operation Receiving an incoming tone ringing Intercom or CO call ... . S P E AK ER RI N G M MM DD Y Y [#########] H H : MM a m SINGLE LINE TELEPHONE The volume control on the Vodavi Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line. Certain models do not have an OFF option.
3 Attendant Features and Operation The Attendant and Attendant(s) with DSS/BLF features of the STSe System are listed and described in alphabetical order. Attendant features are in addition to digital station features. The instructions in this chapter are based on the use of a digital display telephone.
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Introduction 3-3 Attendant Features and Operation Introduction The instructions in this chapter are based on the use of a digital display telephone. The STSe System provides the following keys, indicators and features: Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker.
3-4 Attendant Features - Index Attendant Features and Operation Outside Calls are announced by a tone signal repeated every 3.2 seconds. The corresponding outside line indicator flashes slowly. Intercom Calls can be tone ringing or voice announce. If it is voice announced, the receiving station receives two bursts of tone prior to the announcement. If it is a tone ringing call, the receiving station hears a tone ring every 2.4 seconds.
911 Alert 3-5 Attendant Features and Operation 911 Alert Description Any station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the sixteen most recent 911 calls. Calling information includes the time/date of the call, as well as the station number from which the call was placed.
3-6 Attendant CO Line External (Off-Net) Forward Attendant Features and Operation Attendant CO Line External (Off-Net) Forward Description The Attendant CO Line External (Off-Net) Forward feature lets the first Attendant station forward incoming CO calls to an off-net location. The Attendant must have a direct appearance of the CO line to be forwarded. Forwarding can be established on a per CO line group basis or on an all CO line groups basis.
Attendant Custom Message 3-7 Attendant Features and Operation Attendant Custom Message Description The Attendant Custom Message feature allows the first programmed Attendant (system administrator) to enter up to ten custom messages for system-wide use by station users. Up to 24 characters may be entered as the custom message (this represent 48 digits entered). A station user may store any of the available messages under a flexible button assigned as a Message Access button.
3-8 Attendant Day/Night/Special Attendant Features and Operation Conditions » Key telephones and SLTs can leave a message. SLTs are notified that they left a message with a warning tone when going off-hook. » » Incoming and outgoing calls are not inhibited with a message displayed. » » » When DND is invoked on the telephone, the message is canceled. » A station user may store any of the available messages under a flexible button assigned as a Message Access button.
Attendant Directory List Programming 3-9 Attendant Features and Operation Attendant Directory List Programming Description Directory Dialing enables display telephone station users to obtain a directory of station users and have the system dial the extension currently displayed. The STSe system provides locations for up to 200 names (000-199). Directory dialing also lets the Attendant program a name with a speed dial bin for use in later locating a speed dial number.
3-10 Attendant Directory List Programming Attendant Features and Operation 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered. Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7 = 7# ‘ = 14 & = *4 . = 24 Figure 3-1: Directory List Keypad Map 6. Press SPEED when finished.
Attendant Directory List Programming 3-11 Attendant Features and Operation The following procedure is used to associate names to a system speed dial bin only. 1. Enter desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If changing a name associated with an existing System Speed Dial Bin entry, go to step 4. 2. Press TRANS. 3. Dial system speed dial bin location (9020-9099). 4. Press MUTE. 5.
3-12 Attendant Disable Outgoing CO Line Attendant Features and Operation 3. Dial [ ] to scroll up (next entry) through the list, -orDial [#] to scroll down (previous entry) through the list, -orPress another key to view the list for a different letter of the alphabet. 4. When the desired name displays on the LCD, press the SPEED button to automatically dial the destination station or outside phone number (via speed dial). To transfer a call using directory dialing while on a call: 1.
Attendant Override 3-13 Attendant Features and Operation Attendant Override Description Attendant stations may override a busy station or ring a station in DND. While busy, pressing the override key provides override tone and a five second delay before voice cut-through to the called party occurs, automatically placing any outside line call on Hold. The Attendant Override function must be programmed onto a flexible button and can be enabled or disabled. Programming Steps 1.
3-14 Attendant Setting Time and Date Attendant Features and Operation Attendant Setting Time and Date Description The System Time/Date must be set in admin programming or by the first programmed Attendant using feature code 692. Programming Steps To set the time and date that appears on display telephones: 1. Press FLASH and dial [11]. The following message displays: DATE AN D TIME M MM D D Y Y HH : MM a m MMM = Month DD = Day YY = Year HH= Hour MM = Minute 2.
Attendant Station Assignment 3-15 Attendant Features and Operation Attendant Station Assignment Description Any six Digital Telephones in the system can be assigned as Attendant stations. These stations receive recalls and can place the system into Night Service. The Attendant stations must be either Enhanced or Executive stations. If the Tenant Groups feature is used, refer to “Attendant Station Assignment for Tenant Groups” on page 2-313. Programming Steps 1. Press FLASH and dial [10].
3-16 Attendant Unavailable Attendant Features and Operation Attendant Unavailable Description The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls. This feature is based on having the six programmed Attendant stations. Operation 1.
Attendant Voice Mail Alarm Clear 3-17 Attendant Features and Operation Attendant Voice Mail Alarm Clear Description The Attendant display shows an alarm condition when the system detects that the digital voice mail is out of service. Operation The Attendant can dial feature code [656] to clear any alarm from the display. It will not clear the condition, just clear the display.
3-18 DSS/BLF Console with Map Attendant Features and Operation Mapping Options The DSS/BLF Console unit can access Stations, Direct Appearing CO Lines, or features that may be assigned to any of the flexible buttons (refer to “Flexible Button Function Assignment” on page 2-163). Buttons assigned as CO lines cannot be changed, buttons assigned as Stations can be changed by the user. Refer to Figure 3-2 and Figure 3-3. DSS Console Map #1 -- by default 12 CO Lines, 36 Stations (100-135).
DSS/BLF Console with Map 3-19 Attendant Features and Operation DSS Console Map #2 -- by default has 48 Stations, 100–147. All buttons are flexible and can be changed by the station user. This map can be duplicated on another DSS/BLF console and assigned to the same station.
3-20 DSS/BLF Console with Map Attendant Features and Operation DSS Console Map #3 -- by default, CO Lines 1-28 appear in sequential order.
Display Timer 3-21 Attendant Features and Operation Station ID for DSS/BLF Console With Map Description Each system port must be programmed to identify the type of station that operate on that port. Each station type must be identified. When identifying a station as a DSS/BLF console, you must also enter the station number of the key telephone to which the DSS/BLF console is associated. To associate a DSS console with Station 100, the entry would be 1100 [HOLD]. Programming Steps 1.
3-22 ICLID Call Management Tables Attendant Features and Operation ICLID Call Management Tables Description Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table. Each have a 100-entry capacity. Answered Call Management Table Description The Answered ICLID Table feature adds a table that captures the ICLID calls that were answered.
ICLID Call Management Tables 3-23 Attendant Features and Operation Unanswered Call Management Table Description An Unanswered Call Management Table with 100-entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.
3-24 Recall Attendant Features and Operation Recall Description A held CO call left unattended by a station recalls the Attendant(s) after a programmable time period elapses. A recalling CO line flashes at a distinctive rate and has an LCD display that identifies the originating station of the unanswered call. Operation To answer a recall, press OUTSIDE LINE button that is flashing at a very fast rate. Conditions » Recall does not apply to intercom calls placed on hold.
Speed Dial - System Storing 3-25 Attendant Features and Operation Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If no Attendant is specified, enter at Station 100. 1. Press SPEED once, then press desired outside line key; or select an outside line automatically by pressing the SPEED button twice. 2. Dial the System Speed bin location (9020-9099). 3. Dial telephone number. 4. Press the SPEED button. 5. Hang up.
4 Uniform Call Distribution This chapter covers the topic of Uniform Call Distribution (UCD).
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Uniform Call Distribution 4-3 Uniform Call Distribution Uniform Call Distribution Description Sixteen Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight station numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung. Calls are routed to the station that has been on-hook for the longest period of time.
4-4 Uniform Call Distribution Uniform Call Distribution Alternate UCD Group Assignments Description An Alternate UCD Group can be programmed so that if no station in a group is available, the alternate group is checked for an available station. This provides a way to chain or link UCD Groups together. Programming Steps To establish an Alternate UCD Group: 1. 2. 3. 4. Press FLASH and dial [60]. Enter the UCD Group number (550-565) on the dial pad. Press HOLD.
Uniform Call Distribution 4-5 Uniform Call Distribution Message Interval Timer Description The UCD Message Interval Timer (MIT) determines the length of time a caller remains in queue (listening to MOH, if provided) between recorded announcements. The UCD Message Interval Timer setting is variable from 000 to 600 seconds. Programming Steps 1. Press the MIT TIMER flexible button (FLASH 61, Button #2). The following message displays: M E SS AGE IN TE R VAL 060 000-600 2.
4-6 Uniform Call Distribution Uniform Call Distribution No-Answer Retry Timer Description When the No-Answer Recall timer expires, a station that failed to answer the ringing UCD call is placed into an out-of-service (OOS) state. The station that was taken out-of-service (OOS) is placed back in service if the agent hits their available flexible button or dials the available flexible code. The agent is also placed back in service if the No-Answer Retry timer expires.
Uniform Call Distribution 4-7 Uniform Call Distribution Conditions » The caller must hear a recorded announcement before the call will overflow. Overflow Station Forwarding Description An overflow station may be assigned to route callers in queue to a designated station after a specified time. The overflow station may not be one of the UCD group stations. This feature allows UCD calls reaching the UCD Overflow Station to call forward to another station. This is allowed or denied on a system-wide basis.
4-8 Uniform Call Distribution Uniform Call Distribution Conditions » An overflow station may be assigned to route callers in queue to a designated station after a specified time. A queued call is one that has been answered by a recorded announcement device or transferred into the group. Overflow Timer Description The UCD Overflow Timer determines the length of time a caller remains in queue for a UCD group. When the timer expires, the caller is routed to the designated overflow station.
Uniform Call Distribution 4-9 Uniform Call Distribution 6. To delete a primary agent from the UCD group, use the dial pad as follows: Enter XXXX 0 (XXXX = flexible station number). Press HOLD to save the entry. A confirmation tone sounds and the display updates. 7. To view primary agents in the UCD group, press button #7 (Each depression toggles through seven agents at a time). Primary Recorded Announcement Description A Primary Recorded Announcement (RAN) may be assigned to the group.
4-10 Uniform Call Distribution Uniform Call Distribution Recorded Announcement Tables Description Determines the type, index (port) number and message length for the 16 available Recorded Announcements (RAN). There are 16 RAN Tables that can be programmed. Table 1 can be the answer port for unanswered incoming calls to a UCD group. The type can be either a CO line port, an SLT port, Voice Mail, or a RAN Hunt Group port. The index number specifies which circuit for the type of interface.
Uniform Call Distribution 4-11 Uniform Call Distribution To program a Table for Digital Voice Mail: 1. Press the TABLE X flexible button (1-16). 2. Dial [4] for the Voice Mail function. 3. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail Group 440, enter 0440. 4. Dial (0-9). 0 = No DTMF Detection, No Messages Played (Default). 1 = DTMF Detection, No Message. 2 = No DTMF, Place In Queue Message. 3 = DTMF Detection, Place In Queue Message.
4-12 Uniform Call Distribution Uniform Call Distribution Secondary Recorded Announcement Description A Secondary Recorded Announcement (RAN) may be assigned to the group. This announcement can be used for follow-up information after the Primary message. This announcement plays after the Message Interval Timer setting expires. Programming Steps 1. 2. 3. 4. Press FLASH and dial [60]. Enter the UCD Group number (550-565) on the dial pad. Press HOLD.
Uniform Call Distribution 4-13 Uniform Call Distribution Operation To make a station available: Dial [566] on the dial pad, -orPress the preprogrammed Available/Unavailable button. You may now receive UCD calls. To make a station unavailable: Dial [566]on the dial pad, -orPress the preprogrammed Available/Unavailable button. You are now blocked from receiving UCD calls.
4-14 Uniform Call Distribution Uniform Call Distribution Wrap-up Timer Description After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for the duration of the Wrap-up Timer, allowing the agent to finish call related work or access other facilities. This lets agents remove themselves from the group (e.g., DND, Call Forward) or originate another call. This timer feature is programmable for each UCD Group in the system.
Uniform Call Distribution 4-15 Uniform Call Distribution Operation To override the Wrap-up Timer: 1. Preprogram a WRAP-UP END flexible button using feature code 584. 2. Press the preprogrammed WRAP-UP END flexible button. Initialize UCD Group Parameters Description UCD Group Parameters may be initialized setting all data fields to their original, default values.
4-16 Uniform Call Distribution Uniform Call Distribution Print UCD Group Parameters Description The Print UCD Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. Programming Steps 1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message displays: P R I NT U C D G R O U P P R ES S HOL D 2.
A ICLID / Caller ID This specification provides the functional and implementation definition for the addition of the ICLID feature to the STSe Digital Key Telephone System.
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Introduction A-3 ICLID / Caller ID Introduction Description Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the telephone company. Usually this service provides the number and name (not available in some cases) of the calling party for identification prior to answering the call. Calling party number and name are delivered in between this first and second ring using FSK (Frequency Shift Key) format.
A-4 Functional Performance ICLID / Caller ID Functional Performance Description The key system operation of the ICLID feature is dependent on the feature first being activated from the central office so that the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing. The features implemented are: Display of calling number/name on initial ring-in of a line on the display keysets.
Caller ID Name/Number A-5 ICLID / Caller ID Calling Number/Name Display Description The Calling Number/Name Display feature is intended as the basic offering of the ICLID service when associated with the STSe. Whenever an incoming call is received at the system, the number received along with the ringing signal is stored in the line control tables and used at various points in the processing of the call.
A-6 ICLID Programming ICLID / Caller ID Incoming Number/Name for SMDR Records Description When the Incoming Number/Name feature is implemented, the system operates normally in the absence of ICLID information or the failure of the ICLID equipment. If the information is present at the time that an SMDR record is generated for a call, it alters the content and format of the SMDR output record.
ICLID Programming A-7 ICLID / Caller ID 3. After all entries are made, press HOLD to accept the data. If caller ID is used in the system, you must use Flash 40, Page C, Button #2 to set the Ring Delay Timer to a setting of 05 (sec). This allows sufficient time for receipt of ICLID information from the telephone company (refer to “Ring Delay Timer” on page A-9). Enable/Disable Description The ICLID (Incoming Calling Line IDentification) feature was added to the STSe system.
A-8 ICLID Programming ICLID / Caller ID Baud Rate Display Description The STSe system can provide ICLID input on the standard RS-232C of the BKSU (also on LCOB w/CIDU. The baud rate is displayed as 150, 300, 600, 1200, 2400, 4800, 9600, or 19.2K baud. Programming Steps The ICLID baud rate is programmed using FLASH 15 Baud Rate assignments. The LCD displays the current baud rate based on which number is assigned to the ICLID Port number. When FLASH 56, Button #3 is pressed, an error tone is received.
ICLID Programming A-9 ICLID / Caller ID Ring Delay Timer Description The Ring Delay timer was added to the STSe to accommodate ICLID interface requirements. The Ring Delay timer is started whenever a CO Line detects incoming ringing. When the timer expires, CO line ringing is detected by digital telephones and SLTs. The purpose of this timer is to wait until after the first ring cycle to be detected by the digital system so the ICLID information is passed down the CO line prior to being answered.
A-10 ICLID Programming ICLID / Caller ID Initialize ICLID-DID Tables Description ICLID - DID Table parameters may be initialized, setting all data fields to their original default values.
ICLID Programming A-11 ICLID / Caller ID Programming Steps 1. Press the ICLID TABLES flexible button (FLASH 80, Button #8). The following message displays: I N I T I A LI Z E I C LI D - D ID P R ES S H O L D 2. Press the HOLD button. A confirmation tone sounds.
A-12 ICLID Programming ICLID / Caller ID Print ICLID - DID Tables Description The Print ICLID-DID Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
ICLID Programming A-13 ICLID / Caller ID ICLID NAME BAUD PORT N Y 9600 ICLID TRANSLATION TABLE ----------------------- 1 ENTRY ROUTE NAME 600 ## 601 ## 602 ## 603 ## ... and so on through 799 NUMBER . . . . . ICLID UNANSWERED CALL TABLE --------------------------NONE ROUTE RING ASSIGNMENTS ---------------------00 NONE 01 NONE ... and so on through 99 - NONE 100 S100A 101 S101A ... and so on through 149 - S149A 150 NONE 151 NONE ...
A-14 ICLID Call Management Tables ICLID / Caller ID ICLID Call Management Tables Description Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table. Each have a 100-entry capacity. Answered Call Management Table Description The Answered ICLID Table feature adds a table that captures the ICLID calls that were answered. The table can store up to 100 entries of the most recently answered ICLID calls.
ICLID Call Management Tables A-15 ICLID / Caller ID Unanswered Call Management Table Description An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station can delete an entry from this table.
A-16 ICLID Call Management Tables ICLID / Caller ID STARPLUS STSe - Programming & Operations Manual August 2005
B Least Cost Routing This section describes the Least Cost Routing (LCR) feature and how to program the eight LCR Tables to monitor the digits dialed at each station and select the best route for the call.
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Introduction B-3 Appendix B - Least Cost Routing Introduction The Least Cost Routing (LCR) feature allows the system to automatically select the least costly route available according to the number dialed, the time of day/day of week, the class of service (COS) assigned to the station/trunk group priority level assigned. When a station user dials an outside number, the LCR feature analyzes the number, then automatically chooses an outside line from the group that is programmed as most economical.
B-4 Introduction Appendix B - Least Cost Routing LCR Flowchart This diagram illustrates the path of an outgoing call as it relates to the LCR feature when programmed.
Programming LCR Tables B-5 Appendix B - Least Cost Routing Operation (When LCR is Enabled) To place an Outside Call: 1. Dial [9] on the dial pad, -orPress preprogrammed LCR button. 2. Dial the desired telephone number. 3. Wait for an answer. Lift handset or use the speakerphone to converse. If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line, then hang up. To answer an LCR Queue Call Back: 1.
B-6 Programming LCR Tables Appendix B - Least Cost Routing Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [75]. The following message displays: LC R TA B L E S E N T E R B U T TO N N U MBE R 2. There are eight tables which can be programmed here for LCR (you must also program LCR Class of Service in Station Programming).
Programming LCR Tables B-7 Appendix B - Least Cost Routing 6-Digit Office Code Table Description The 6-Digit Office Code Table determines a route for one or a group of individual office codes within an area code. Certain office codes within an area code can be given unique or special routing. If the office code dialed is not found in the 6-digit Office Code Table, the call is then routed according to the route list table as was entered in the 3-digit table.
B-8 Programming LCR Tables Appendix B - Least Cost Routing Exception Code Table Description The Exception Code Table is used for operator calls and any other calls that use a one- or two-digit entry, rather than a three-digit area code. Programming Steps 1. Press EXCEPTION TABLES flexible button (FLASH 75, Button #3).
Programming LCR Tables B-9 Appendix B - Least Cost Routing Make sure you made entries into all Time Period Route Lists referenced in the weekly schedule table. LCR COS Priority A station should be assigned a class of service for LCR. The LCR COS can be between 0 and 6, with 0 being unrestricted and 6 being the most restrictive. Within the time period route List table, line groups are given an LCR COS Priority assignment between 0 and 6.
B-10 Programming LCR Tables Appendix B - Least Cost Routing To enter data for a different time period route list: 1. Press program FLASH 75, Button #4 and enter all data (RR T GG DD L). 2. Repeat the above to program a new Route Number 00 to 15 or press a flexible button to program other LCR information. 3. To advance to the next entry, use Button #18. 4. To return to a previous entry, use Button #19. When Call Cost feature is enabled in FLASH 05, Button #11, the following message displays.
Programming LCR Tables B-11 Appendix B - Least Cost Routing Programming Steps 1. Press INSERT/DELETE TABLE flexible button (FLASH 75, Button #5). The following message displays: D I G I T I N SE R T / D EL E T E ENTER T T X DDD HOLD 2.
B-12 Programming LCR Tables Appendix B - Least Cost Routing Weekly Time Table -- With the wide selection of Common Carriers, the least costly route for a particular area code may be different at different times of the day. To accommodate this situation, this table and the Weekly Time Table work together, dividing the day into four possible time periods. By default these tables are set at the standard divisions of 8 am, 5 pm, and 11 pm. However, these times can be changed.
Programming LCR Tables B-13 Appendix B - Least Cost Routing Weekly Schedule Table Description The Weekly Schedule Table determines what Time Period Route List to use within the Route List Table. When a call is placed and ultimately sent to a route list (call is not denied) based on the time of day the call is placed, the Daily Start Time Table selects the time period to reference in the Weekly Schedule Table.
B-14 Programming LCR Tables Appendix B - Least Cost Routing LCR Routing for Toll Information Description The LCR Routing for Toll Information feature adds provisions to the LCR call processing which allows common call routing for all toll information calls. 1-(XXX) 555-1212, (XXX) 555-1212, 1-555-1212, and 555-1212 calls are intercepted and sent to a selected route in the Route List Table.
Programming LCR Tables B-15 Appendix B - Least Cost Routing Default LCR Database Description In an effort to decrease installation and set up time usually associated with LCR, a default LCR database was incorporated. The default LCR database provides basic routing for local and long distance dialing. Default entries have been made in the 3-Digit Table for local office codes (NNXs) and all area codes (NPAs). Six routes have been established with the default database for routing of all calls under default.
B-16 Programming LCR Tables Appendix B - Least Cost Routing 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A E NT ER B U T TO N NUMB ER S XXX PAG E A EN TE R B UT TO N N U MBE R XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 4. Press the FORCE LCR flexible button (Button #11).
Programming LCR Tables B-17 Appendix B - Least Cost Routing 2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. If HOLD is pressed without entering a station range, ALL stations are selected. -orEnter a valid flexible number (100-8999) to be programmed. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit.
B-18 Programming LCR Tables Appendix B - Least Cost Routing Enable/Disable Least Cost Routing Description To use Least Cost Routing, it must be enabled. Before enabling LCR, refer to the Least Cost Routing programming tables. After the tables are programmed, you may then enable LCR for the system. After system initialization, a default LCR database is loaded into the LCR section of memory. Programming Steps 1. Press the LCR ENABLE flexible button (FLASH 05, Button #7). 2.
Programming LCR Tables B-19 Appendix B - Least Cost Routing Conditions » » The user must have LCR enabled to get the Call Cost Display. When Call Cost Display is enabled, it changes the entry format for FLASH 75, Button #4 to include an entry of the cost for one minute. Initialize LCR Tables Description The LCR Tables may be initialized to set all tables to their original, default values.
B-20 Programming LCR Tables Appendix B - Least Cost Routing Print LCR Tables Description The Print LCR Tables command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device.
Programming LCR Tables B-21 Appendix B - Least Cost Routing LCR Printout EXCEPTION CODE TABLE ---------------------CODE ROUTE NO ---------------------ROUTE LIST TABLE ---------------------RT TIME COST CO GRP INS/DEL GRP 0 1 026 1 0 2 026 1 0 3 026 1 0 4 026 1 0 1 1 000 1 0 2 000 1 0 3 000 1 0 4 000 1 0 2 1 010 1 0 2 010 1 0 3 010 1 0 4 010 1 0 3 1 072 1 0 2 072 1 0 3 072 1 0 4 072 1 0 4 1 171 1 0 171 1 0 2 3 171 1 0 171 1 0 4 5 1 106 1 0 2 106 1 0 3 106 1 0 4 106 1 0 6 1 277 1 0 2 277 1 0 3 277 1 0 4 277
B-22 Programming LCR Tables Appendix B - Least Cost Routing 3 DIGIT TABLE ---------------------CODE LEADING 1 NON-LEADING 1 RR PP 6 RR PP 6 --------------------------------11 ## ## N 6 ## N 200 0 11 N 1 7 N 201 0 11 N 1 7 N 202 0 11 N 1 7 N 203 0 11 N 1 7 N 204 3 11 N 1 7 N 205 0 11 N 1 7 N 206 0 11 N 1 7 N 207 0 11 N 1 7 N 208 0 11 N 1 7 N 209 0 11 N 1 7 N 210 0 11 N 1 7 N 211 ## ## N 1 7 N 212 0 11 N 1 7 N 213 0 11 N 1 7 N 214 0 11 N 1 7 N 215 0 11 N 1 7 N 216 0 11 N 1 7 N 217 0 11 N 1 7 N 218 0 11 N 1
Programming LCR Tables B-23 Appendix B - Least Cost Routing 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 1
B-24 Programming LCR Tables Appendix B - Least Cost Routing 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 ## 0 0 3 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11
Programming LCR Tables B-25 Appendix B - Least Cost Routing 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 0 0 0 0 0 0 0 0 0 0 0 ## 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 ## 11
B-26 Programming LCR Tables Appendix B - Least Cost Routing 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11
Programming LCR Tables B-27 Appendix B - Least Cost Routing 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 4 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 11 11 11 11 11 11 11 11 11 11 11 11 1
C Flash-Based Voice Mail This appendix includes an introduction, system programming procedures, and user procedures for the Flash-based Voice Mail system.
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Introduction C-3 Flash-Based Voice Mail Introduction System Capabilities The Flash-based Voice Mail is a compact, high-performance, voice processing system. This feature-rich system will give even the smallest businesses the image of a much larger company. Productivity will increase because messages can be recorded, replied to, or forwarded to the appropriate person when necessary.
C-4 Programming the Voice Mail System Flash-Based Voice Mail Programming the Voice Mail System The STSe must be programmed to recognize the slot location where the Voice Mail Interface Board is installed. Also, the voice mail’s system features must be programmed using a touch tone telephone programming device and a personal computer. The following sections describe these programming requirements.
Programming the Voice Mail System C-5 Flash-Based Voice Mail Recorded Announcement Tables Description The Flash-based Voice Mail can be used as a RAN Announcer for UCD Groups. A RAN mailbox is provided to play the announcement. This feature establishes the type, index (port) number and message length for the eight available Recorded Announcements (RAN). There are eight RAN Tables that can be programmed. Table 1 can be the answer port for unanswered incoming calls to a UCD group.
C-6 Programming the Voice Mail System Flash-Based Voice Mail Programming Devices for Flash-based Voice Mail System Flash-based Voice Mail programming is accomplished by using a touch-tone telephone and a personal computer. Table C-1 shows the categories of programming that can be performed by each device.
Programming the Voice Mail System C-7 Flash-Based Voice Mail The following is the recommended sequence for programming the voice mail system to perform basic operations. Perform programming in the order shown in Table C-2 starting at the top of the table and continuing to the bottom of the table. This table illustrates the flow of programming; detailed programming steps are contained in following sections titled “Programming System Functions Via Telephone” and “Programming System Functions Via Computer”.
C-8 Programming the Voice Mail System Flash-Based Voice Mail The System Administrator Mailbox menu plays to prompt you to select one of the options listed below. Press: [1] for system greetings [2] for Mailbox Administration [3] for Auto Attendant configuration [4] to set date and time [5] to set operating mode [6] to select PBX integration [7] to record a prompt [8] to listen to a prompt [9] to change Open/Close Schedule 4. Select the appropriate button to select the desired option.
Programming the Voice Mail System C-9 Flash-Based Voice Mail 4. You will be prompted with the following three choices: Press [1] to Review. The greeting selected in Step 3 is played, then you are returned to Step 4. Press [2] to Record. You will be prompted to record the greeting selected in Step 3. When you finish recording, press [#] to save the recording. Then you are returned to Step 4. Press [3] to Delete.
C-10 Programming the Voice Mail System Flash-Based Voice Mail To change a Mailbox Access Code: 1. Access the System Administrator Mailbox as described on page C-7. The Administrator Options Menu plays. 2. Press [2] to access mailbox administration. 3. After the prompt, enter the mailbox number for which you want to change the access code. 4. After the next prompt press [1] to change an access code. 5. Enter the new access code, then press [#] to accept.
Programming the Voice Mail System C-11 Flash-Based Voice Mail Deleting a Mailbox Deleting a mailbox is a permanent action and the mailbox or its messages cannot be recovered after the delete action is confirmed by pressing [#] . To delete a mailbox: 1. Access the System Administrator Mailbox as described on page C-7. The Administrator Options menu plays. 2. Press [2] to access mailbox administration. 3. After the prompt, enter the mailbox number for which you want to delete. 4.
C-12 Programming the Voice Mail System Flash-Based Voice Mail Resetting a Message Waiting Indicator The System Administrator can reset the message waiting indicator (MWI) for a mailbox. When this option is selected, the system checks the current status of any messages stored in the mailbox. The system then dials the appropriate MWI “turn on” code if there are new messages in the mailbox and the appropriate “turn off” code if there are no new messages in the mailbox.
Programming the Voice Mail System C-13 Flash-Based Voice Mail Setting Date and Time You may use the System Administrator Mailbox to set the system date and time. The time and date stamp is used for all envelope information and to check delivery notifications. It is important to set the system date and time accurately. The time and date must be reset whenever there is a local time change such as Daylight Savings Time. To set the system date and time: 1.
C-14 Programming the Voice Mail System Flash-Based Voice Mail To change the Operating Mode: 1. Access the System Administrator Mailbox as described on page C-7. The Administrator Options menu plays. 2. Press [5] to Set Operating Mode. 3. After the prompt, press: [1] to review data - the system will announce the current Mode and then you are returned to the prompt that asks if you want to review data, change data, or exit.
Programming the Voice Mail System C-15 Flash-Based Voice Mail 4. When you finish Selecting a PBX Integration, you have three choices: Press [1] through [9] to select another System Administrator task to perform. Press [ ] to return to the system Main Customer Call Routing (CCR) Menu. Press [ ] + [ ] to exit the system completely. Recording a Prompt The Flash-based Voice Mail is shipped with a complete set of system voice prompts. These system prompts cover all system operations and functions.
C-16 Programming the Voice Mail System Flash-Based Voice Mail 3. After the prompt, enter one of the following three options: A three-digit prompt number, then when prompted enter the same number a second time. The selected prompt plays and then you are returned to the Administrator Options Menu. -orThe first three-digit number of the range followed by the second three-digit number of the range.
Programming the Voice Mail System C-17 Flash-Based Voice Mail Programming System Functions Via Computer PC Accessibility Cable Connection -- The cable between the Flash-based Voice Mail card and the PC must be a straight-through cable. For information on remote programming, refer to “Remote Programming & Maintenance Connection” on page C-43. Lift the cover of the STSe unit to access the programming port.
C-18 Programming the Voice Mail System Flash-Based Voice Mail While working on a particular screen, use the arrow keys or the key to move through the fields. After you change a given field, press the key to save your change. The key does not provide field-to-field movement. If you are working in an area with multiple pages, such as the mailbox screen, press to go forward one screen and to go back one screen.
Programming the Voice Mail System C-19 Flash-Based Voice Mail Programming Menus The programming functions available are shown in Figure C-2. Each function shown in the Programming Menus screen is linked to another screen where its parameters can be set. Each screen is described on the following pages. Figure C-2: Programming Menu Screen 1. To go to a specific screen, use the arrow keys to scroll down to your choice, -orType in the desired menu choice number. 2.
C-20 Programming the Voice Mail System Flash-Based Voice Mail Open and Close Schedule This time control screen is used to set the time when the Flash-based Voice Mail switches from Day to Night mode or Night to Day mode. Separate greetings are available for each mode. The greetings introduce callers to your company and tell them what digits to press to access certain departments, extensions, mailboxes, etc.
Programming the Voice Mail System C-21 Flash-Based Voice Mail System Numbering Plan This menu screen is used to control how the Flash-based Voice Mail system processes digits entered by a caller. Figure C-4: Number Plan Screen Field FIRST DIGIT PERMISSION Description This field tells the system whether a given digit is allowed to process additional digits. For example: If your extension numbers start with 1, this field will contain a Y and other fields to its right will be blank.
C-22 Programming the Voice Mail System Flash-Based Voice Mail When you program a digit that will route to another CCR box, you MUST enter a greeting number that will be played when the caller is sent to the CCR box. Dual-action keys have a 3-second pause prior to switching to another CCR. For example, you are prompted to dial an extension (100 series) or press 1 for Sales.
Programming the Voice Mail System C-23 Flash-Based Voice Mail Figure C-6: Five Possible Number Plans Sales Tech Support Services Repairs Figure C-7: CCR Menus Example STARPLUS STSe - Programming & Operations Manual August 2005
C-24 Programming the Voice Mail System Flash-Based Voice Mail In-State Sales CCR MENU 2 Company X CCR MENU 3 Out-of-State CCR MENU 4 CCR MENU 1 Other Department CCR MENU 5 Figure C-8: CCR Menu Tiering Example Invalid Digits This screen is used to instruct the Flash-based Voice Mail to ignore certain digits that may be dialed. When these digits are encountered, they are ignored.
Programming the Voice Mail System C-25 Flash-Based Voice Mail Auto Attendant Configuration This “Voice Lines” screen is used to control what a caller will hear when a given port answers. Each port may play a different greeting. Figure C-10: Auto Attendant Screen Each column in Figure C-10 represents a given port from 1- 8. Each field is explained below. Field Description OPRERATOR EXT This is the extension number of the Operator’s extension for this port.
C-26 Programming the Voice Mail System Flash-Based Voice Mail Field Description If this field is set to Y, the programmed TEMP GREETING message will be played to a caller. If this field is set to N, the programmed GREETING NO. message will be played. This message may be changed from any telephone - internal or external. TEMP GRT ON TEMP GREETING If Temp Greeting is active (Y), this is the greeting that plays when this port answers.
Programming the Voice Mail System C-27 Flash-Based Voice Mail 7. Enter a value of 1-24 to set the hour field. Use military 24-hour format to set the Time. 8. Press the right arrow key or press the key. 9. Enter a value of 0-59 to set the minutes field. Example -- To set the time to 6 p.m., enter 18:00. The voice mail system will automatically convert the military time to standard time notation when the changes are saved. Any or all settings may be changed at the same time. 10.
C-28 Programming the Voice Mail System Flash-Based Voice Mail Mailbox Assignment This screen controls mailbox user options. Each mailbox may be assigned any of the four available Classes of Service, and be allowed or denied the ability to make outcalls to a beeper. A description of the fields on the mailbox assignment screen are provided below. Figure C-13: Mailbox Assignment Screen Field MAILBOX - NO - EXT Description This heading contain two fields: Mailbox index number.
Programming the Voice Mail System C-29 Flash-Based Voice Mail Field Description NAME & NAME_MODE These two fields control whether the Dial-By-Name directory function uses the first or last name of the mailbox user. The NAME field allows up to 17 characters. Type the first name and the last name. Use a space between the first and last names. Capitalize the first letter of the first and last names. The NAME_MODE field tells the Flash-based Voice Mail whether to search using the Last or the First name.
C-30 Programming the Voice Mail System Flash-Based Voice Mail Deleting a Mailbox From the Programming Menu: 1. 2. 3. 4. 5. Press <9> to enter Mailbox Assignments. Move the cursor bar down to the mailbox that is to be deleted. Press to delete the mailbox. Press to confirm delete. When you finish, press to save your changes and return to the Programming Menu. Class of Service The Flash-based Voice Mail provides four Classes of Service.
Programming the Voice Mail System C-31 Flash-Based Voice Mail Recording Time Left This screen is used to display the amount of voice storage space that is currently available in the Flash-based Voice Mail. The Memory Expansion Module increases the storage space by 360 minutes. Figure C-15: Free Sectors Screen PBX Integration The Flash-based Voice Mail provides several preprogrammed integration modules as shown in Figure C-16.
C-32 Programming the Voice Mail System Flash-Based Voice Mail Selecting an STSe Numbering Plan -- Use the arrow keys to scroll to the desired number corresponding to the desired numbering plan, then press the key. Your selection is displayed in the Screen in Effect field. For example, if you scroll to 00 for Vodavi STSe 3 Digit numbering plan and press , the Screen In Effect field displays 00.
Programming the Voice Mail System C-33 Flash-Based Voice Mail Field Description MWI CODE ON Code the system sends when a mailbox has a new message. This code tells the telephone system to activate the MWI indicator for that mailbox’s extension. When entering the code, the colon character “:” represents the extension number.
C-34 Programming the Voice Mail System Flash-Based Voice Mail Field Description LAST DIGIT TIMEOUT When the system receives DTMF integration strings: This is the period of time to wait after each digit to determine if more digits are coming. As each digit is received, this timer is re-started. Once this timer expires, the system assumes that all DTMF integration digits have been received. The received string is then analyzed to determine how the call must be processed.
Programming the Voice Mail System C-35 Flash-Based Voice Mail System Initialization Enter [Y] to initialize the voice mail system and erase all messages. Enter [N] or press [Esc] to exit this option without initializing the voice mail system. This action is permanent and non-reversible once activated by entering [Y]. Once initialized, you MUST select a new PBX integration (refer to “PBX Integration” on page C-31).
C-36 Programming the Voice Mail System Flash-Based Voice Mail Figure C-18: Messages Waiting Screen Debug Information Screen This screen shows various trouble-shooting information fields. They will usually be used in conjunction with a Vodavi technician when trying to identify a problem that may be occurring. This screen is accessible only when the Dealer Password is used to enter System Programming. Contact Technical Support for details.
Programming the Voice Mail System C-37 Flash-Based Voice Mail Programming Flashprom This screen is used to upload new software versions for the Flash-based Voice Mail. To access this area of programming, you must type the number 18 while on the Programming Menu screen. You cannot access option 18 with the arrow keys. Option number 18 is a valid option, even though it is not listed on the menu. Use the following steps to complete the upload process: 1. After typing 18, press .
C-38 Programming the Voice Mail System Flash-Based Voice Mail Voice Prompts The following table provides a listing of the default voice prompts that the system contains. Table C-3: Voice Prompts (Defaults) Number 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 028 029 030 031 032 033 034 035 036 037 038 039 040 041 042 Prompt Hello, please enter the extension number of the person you are trying to reach. To reach an Operator, press 0.
Programming the Voice Mail System C-39 Flash-Based Voice Mail Table C-3: Voice Prompts (Defaults) Number 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 058 059 060 061 062 063 064 065 066 067 068 069 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 085 086 087 Prompt Thirteen Fourteen Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Thirty Forty Fifty Sixty Seventy Eighty Ninety 1999 Two thousand Message from Mailbox Message sent an outside party Sunday Monday Tuesday Wednesday
C-40 Programming the Voice Mail System Flash-Based Voice Mail Table C-3: Voice Prompts (Defaults) Number 088 089 090 091 092 093 094 095 096 097 098 099 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 Prompt This message is too short, please record a longer message Outcall notification is active Outcall notification is deactivated If you have a mailbox on this system, press # Message delivered Message saved Message dele
Programming the Voice Mail System C-41 Flash-Based Voice Mail Table C-3: Voice Prompts (Defaults) Number 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 Prompt - Greeting 5 = System Greeting 05 - (Initially empty) = System Greeting 06 - (Initially empty) = System Greeting 07 - (Initially empty) = System Greeting 08 - (Initially empty) = System Greeting 09 - (Open prompt) -
C-42 Programming the Voice Mail System Flash-Based Voice Mail Table C-3: Voice Prompts (Defaults) Number 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 Prompt The beeper number is Insert the beeper number Deleted The opening time for The closing time for Time is not set Select day of week - 1 for Sunday through 7 for Saturday Select opening or closing time - 2 for close and 6 for open Day greeting Night greeting Greeting Is selected for All ports No ports
Programming the Voice Mail System C-43 Flash-Based Voice Mail Remote Programming & Maintenance Connection STSe Site 1. Lift the cover of the STSe unit to access the programming port. 2. Connect a null cable to the RS-232 port #2 (9600 baud by default) on the outside of the KSU cabinet, then plug the other end into the programming port of the Flash-based Voice Mail card. The cable between the Flash-based Voice Mail card and the KSU must be a null cable. 3.
C-44 User Operations Flash-Based Voice Mail User Operations This section explains how to operate the Flash-based Voice Mail features. How to Use the Voice Mail System The system is programmed to respond when any of the 12 telephone keys are pressed. If no key is pressed in response to a prompt, the system assumes the caller is confused. The system repeats the caller’s options.
User Operations C-45 Flash-Based Voice Mail 6. When prompted, enter your new password. The system will confirm the new number selected and will then take you back to the Personal Options Menu. 7. Press [1] for Greetings. 8. Press [2] to Record. 9. Press [1] to Record your Name and [2] to Record your Mailbox Greeting. Follow the prompts to record both. 10. Press [#] to stop recording. Your mailbox is now set up and ready to use. You may wish to change your mailbox greeting from time to time.
C-46 User Operations Flash-Based Voice Mail To review the messages in your mailbox: 1. At the main menu, press [1]. The system plays your messages. 2. After each message is reviewed, the system prompts you for an action. The available options are. [1] [2] [3+#] [4] Replay Save Delete Forward/Copy [5] Reply [8] Message Information Cancel Skip [ ] [#] repeats the entire message. keeps the message in your mailbox for future reference. allows you to discard the message and confirm deletion.
User Operations C-47 Flash-Based Voice Mail Forward a Copy to Another Mailbox You may wish to forward a copy of a message to another user. You can record introductory remarks and send the remarks plus a copy of the message to another user or just send the message. Copies may be sent to one or more users. You may send copies of messages that are received in either voice mail or telephone answering mode. To send a copy of a message: 1. At the Main Menu, press [1] to review the message. 2.
C-48 User Operations Flash-Based Voice Mail Options While Reviewing As you become more experienced, you may want to control the playback of the messages you receive. The system playback controls are designed to give you that flexibility. For example, with playback controls, you can scan through a long message to find a telephone number without reviewing the entire message.
User Operations C-49 Flash-Based Voice Mail Mailbox Greeting Options Changing Your Mailbox Greeting Your mailbox greeting is played to outside callers who enter a system mailbox in the telephone answering mode. This greeting enables you to give callers information about your schedule and to encourage callers to leave detailed messages. To change your mailbox greeting: 1. 2. 3. 4. 5. At the Main Menu, press [3] to access Mailbox Options. Press [1] to access Mailbox Greeting Options.
C-50 User Operations Flash-Based Voice Mail Reviewing Your Name You may use Personal Options to review your recorded name. To review your name: 1. 2. 3. 4. At the Main Menu, press [3] to access Mailbox Options. Press [1] to access Mailbox Greeting options. Press [1] to select the Review option. Press [1] to review the recording of your name. Deleting Your Name To delete your name: 1. 2. 3. 4. At the Main Menu, press [3] to access Mailbox Options. Press [1] to access Mailbox Greeting options.
User Operations C-51 Flash-Based Voice Mail Passwords There is one password that is associated with each user mailbox. Each password is 4 numeric digits in length. A zero [0] should not be used as the first digit. Changing Your Password To change your password: 1. At the Main Menu, press [3] to access Mailbox Options. 2. Press [2] for Passwords. 3. Enter the desired password.
C-52 User Operations Flash-Based Voice Mail STARPLUS STSe - Programming & Operations Manual August 2005
D Hard Drive-Based Voice Mail The STSe Key Telephone System can easily be converted to a voice processing system by simply installing a Vodavi Voice Mail Interface Board, and the PC/Laptop Administration program, also known as: In-Skins Admin. Together, they will allow a System Administrator to set up voice mail parameters using a computer, or a touch-tone telephone in a local or remote setting.
Introduction D-3 Hard Drive-Based Voice Mail Introduction The STSe Hard Drive-based Voice Mail makes a voice mail system an affordable option for any small business. It plugs right into the phone system itself, eliminating the need for more expensive external equipment. Basic Features The STSe Hard Drive-based Voice Mail was designed to enhance business productivity with a wide-array of system features to benefit both system administrators and the users.
D-4 Programming the Voice Mail System Hard Drive-Based Voice Mail Programming the Voice Mail System The following STSe system features must be programmed using a touch tone telephone and a personal computer. This section describe these system programming requirements. Card Slot Programming By default, slot 7 of the STSe BKSU is already configured for a Voice Mail Interface Board when it comes from the factory.
Programming the Voice Mail System D-5 Hard Drive-Based Voice Mail Recorded Announcement Tables Description The Hard Drive-based Voice Mail can be used as a RAN Announcer for UCD Groups. A RAN mailbox is provided to play the announcement. This feature establishes the type, index (port) number and message length for the eight available Recorded Announcements (RAN). There are eight RAN Tables that can be programmed. Table 1 can be the answer port for unanswered incoming calls to a UCD group.
D-6 Programming the Voice Mail System Hard Drive-Based Voice Mail Programming Devices for Hard Drive-based Voice Mail System Hard Drive-based Voice Mail programming is accomplished by using a touch-tone telephone and a personal computer. This table shows how to access the various voice mail functions, and also indicates who can modify the parameter settings.
Programming the Voice Mail System D-7 Hard Drive-Based Voice Mail Table D-1: Hard Drive-Based Voice Mail Functions COMPUTER Function PC/Laptop Admin TELEPHONE Diagnostics (ECom) Keyset Admin Mailbox Owner SUBSCRIBER MAILBOX Time control Operator Cascade to mailbox Play greeting action Action Record name Off premise notification Notification settings SUBSCRIBER EXTENSION Time control Transfer type Screening and holding Administer personal lists Administer guest mailboxes Administer personal notepad
D-8 Programming the Voice Mail System Hard Drive-Based Voice Mail Programming System Functions Via Computer Before You Begin PC Specifications Consider the following specifications for the PC that will be connected to the voice mail system and running the In-Skins Admin program. Memory 128 MB RAM (PC133) on board -2.
Programming the Voice Mail System D-9 Hard Drive-Based Voice Mail Software Installation To install the In-Skins Admin program on the Administrator’s computer: 1. Place the In-Skins Admin software CD in the CD-ROM drive, it should launch automatically. 2. Once the CD loads, click the “Install” option. Certain program files will transfer to the PC. 3.
D-10 Programming the Voice Mail System Hard Drive-Based Voice Mail Remote STSe Site If you will be connecting a laptop to the voice mail system from a remote location, then you will need to use the PC’s serial port and connect it to your own external modem. 1. With the voice mail system up and running, start the In-Skins Admin program. 2. When the “Welcome” window displays, select the Remote System via Modem Call option and click NEXT. 3.
Programming the Voice Mail System D-11 Hard Drive-Based Voice Mail Program Window Options The FILE dropdown menu allows you to: » Close all expanded menu items at the same time by clicking on the “Collapse Menu” function. For easy viewing, this option only displays the MAIN menus. » Enable the “Show Confirmations” function. This option allows you to verify and/or modify your changes before updating the system. This function is TURNED ON ( ) by default.
D-12 Programming the Voice Mail System Hard Drive-Based Voice Mail Backup Wizard The Backup Wizard will create a backup file of the data generated by the voice mail system. FILE LOCATION -- The backup data is stored on the computer where the program resides under the Program Files\IsAdmin\Backups directory with a “date_time” filename for easy identification: yyyymmdd_hhmm.
Programming the Voice Mail System D-13 Hard Drive-Based Voice Mail Software Update Wizard The Software Update Wizard will assist you in performing periodic software upgrades to the voice mail system. To Start the Upgrade Process: 1. Insert the voice mail upgrade software floppy disk. 2. From the In-Skins Admin, select the “Software Update Wizard” menu. 3. Click the BROWSE button and select the “update” file on the floppy disk. 4. Then click NEXT to have the file sent to the voice mail system. 5.
D-14 Programming the Voice Mail System Hard Drive-Based Voice Mail Subscriber Menus A Subscriber is someone who owns an extension and mailbox on the voice mail system. The “Subscribers” menu displays the mailboxes, extensions, and names associated with those subscribers. In the left window, double-click on “Subscribers” to display related menu options. Then select one of the following action menus: Add, Delete, or Subscriber List to set up parameters. To Add a New Subscriber: 1.
Programming the Voice Mail System D-15 Hard Drive-Based Voice Mail Editing the Subscriber List Double- click on “Subscriber List” and then select the desired subscriber. From this list, you can change a subscriber’s general settings (name/password/COS), and those that pertain to their specific mailbox and/or station, to include notification parameters.
D-16 Programming the Voice Mail System Hard Drive-Based Voice Mail Description SUBSCRIBER Options MAILBOX ACTION Click “Play Greeting” if the voice mail system is to play the greeting recorded for this mailbox when the mailbox is accessed. Use the dropdown list to select the action that the mailbox will perform when a message is left. Play Greeting Determines whether or not the system will play a greeting when a mailbox receives a call.
Programming the Voice Mail System D-17 Hard Drive-Based Voice Mail Description SUBSCRIBER Options STATION SETTINGS Select Station Settings to edit the actions for mailbox numbers as well as to change transfer options and time controls. Time Control Calls are often handled differently in the evening, during the weekend, or on holidays than they are during regular business hours.
D-18 Programming the Voice Mail System Hard Drive-Based Voice Mail Description SUBSCRIBER Options STATION ACTION 2 & 3 The options available depend on the selection for Action 1. When Select from the following options: DO ALWAYS - means the action will always take place. ONLY ON BUSY - instructs the voice mail system to use this option if the previous transfer results in a busy signal. ONLY ON NO ANSWER - instructs the voice mail system to use this option if the transferred call was not answered.
Programming the Voice Mail System D-19 Hard Drive-Based Voice Mail Editing the COS List Double- click on “COS List” and then select the desired class of service. From this list, you can change the general settings (Name/Time Control/User Type), and the parameters that pertain to voice mail greeting and messages, and mail box owner capabilities. Description CLASS OF SERVICE Options GENERAL The General COS section allows you to set up the values for the most common class of service settings.
D-20 Programming the Voice Mail System Hard Drive-Based Voice Mail CLASS OF SERVICE Options Description - VOICE MAIL GREETING, cont’d - If option enabled, the following will occur: if a call comes into a mailbox, and during the mailbox greeting the caller presses 7, the caller will be transferred to a park location and the system will initiate a company-wide broadcast page for the mailbox owner.
Programming the Voice Mail System D-21 Hard Drive-Based Voice Mail Description CLASS OF SERVICE Options - VOICE MAIL CALLER, cont’d Caller Record Options If this option is selected and the caller presses a key after leaving a voice message, the caller will hear the following menu options: Press [1] to send the message Press [2] to play the message Press [3] to cancel Press [4] to append the message Press [5] to re-record the message Caller Send Option: Urgent Urgent messages are preceded by an Urgent
D-22 Programming the Voice Mail System Hard Drive-Based Voice Mail Description CLASS OF SERVICE Options OWNER PLAY OPTIONS These parameters determine the functions available to users when playing messages in their mailbox. Allow Saving Messages Allows users to save messages for later retrieval. Press [2] to save messages. Require Confirming Delete Requires users to press the [#] key after pressing [3] to delete a message. This is used as a safeguard against accidental deletion.
Programming the Voice Mail System D-23 Hard Drive-Based Voice Mail CLASS OF SERVICE Options Description - OWNER EDIT OPTIONS, cont’d - Allows the owner to turn the mailbox off and use one of the following: greeting only, forward calls to an extension, forward calls to a mailbox, or forward calls to menu. Use the NO setting when a simple mailbox is desired and there is a possibility of activating erroneous forwarding.
D-24 Programming the Voice Mail System Hard Drive-Based Voice Mail Description CLASS OF SERVICE Options - VM NOTIFICATION, cont’d Event Handler Group Event handler groups handle notification settings like message waiting and pager notifications. On a two-line system, line two is, by default, the notification line. On all other systems, the last two lines on the system are used for notification.
Programming the Voice Mail System D-25 Hard Drive-Based Voice Mail Description CLASS OF SERVICE Options - VM NOTIFICATION, cont’d Notification Script This feature allows complex notification scripts to be created on a per Class of Service basis. This option can only be used if a notification script has already been written. STS In-Skin comes preloaded with 10 notification scripts that are similar in their function and only vary based on timers. The name of the scripts are: PAGER6.CF, PAGER8.CF ...
D-26 Programming the Voice Mail System Hard Drive-Based Voice Mail Description CLASS OF SERVICE Options - AUTO-ATTENDANT, cont’d Hold Interval, secs This setting (related to Call Holding) determines how long the voice mail system will wait before retrying a busy extension. For example … if the voice mail system attempts to ring a busy extension, and if the hold interval is set to 10 seconds, it will retry the extension every 10 seconds until a connection is made or until it reaches its retry limit.
Programming the Voice Mail System D-27 Hard Drive-Based Voice Mail Description MENU Options GENERAL Indicates a 3-digit numeric name that will be used to reference the new menu. The system is preloaded with menus in the 100 range. The menus that you create should be between 200-998. Name Description Enter a brief description of the menu’s function that will remind you of its purpose. Default = Generic Daytime Password Specify the password to protect the online recording action.
D-28 Programming the Voice Mail System Hard Drive-Based Voice Mail Description MENU Options - MENU ACTIONS, cont’d - VOICE MAIL - sends callers to a pre-defined mailbox (if selected), or prompts the caller for a mailbox number. AUTO-ATTENDANT - performs several automated call transfer operations for Blind and Supervised call options. MENU - executes the selected menu. Enter the menu number to run. OWNER ACCESS - gives access to mailbox owner features.
Programming the Voice Mail System D-29 Hard Drive-Based Voice Mail Time Control Menus Time Controls can be used to route calls, send callers to voice mail, and play menus based on time and day settings. Up to 10 separate time periods can be defined within a time control setting, allowing you to make a time control as simple or as complex as you wish. Time Control searches by date, then day, then time. Time Controls can be chained together to allow more than ten day/time options.
D-30 Programming the Voice Mail System Hard Drive-Based Voice Mail TIME CONTROL Options Description - TIME CONTROLS, cont’d - Enter a number from 1-9 to distinguish between different time-related events within a time control. The time period is most often used to control which mailbox greetings will play when a mailbox is reached. Typically, the system uses 1 for daytime, 2 for evening, and 3 for weekend. If in doubt, set Time Period to 1.
Programming the Voice Mail System D-31 Hard Drive-Based Voice Mail System Line Menus The Voice Lines window allows you to view voice line actions. The feature defines how the voice mail system will answer incoming calls. Clicking on “How to Answer” for the appropriate line, will display the System Line options where you can specify the actions for the line you selected. Description SYSTEM LINE Options DEFAULT LINE How to Answer Click on the ELLIPSES button […] to open the “What to Run” window.
D-32 Programming the Voice Mail System Hard Drive-Based Voice Mail Description SYSTEM CONFIGURATION - MODULE SETTINGS, cont’d Record/Playback MINIMUM RECORD LENGTH (seconds) - determines the shortest allowable length of a recorded message. If minimum message length is set too short, you may receive a disconnect tone.
Programming the Voice Mail System D-33 Hard Drive-Based Voice Mail Description SYSTEM CONFIGURATION - MODULE SETTINGS, cont’d - Type of Directory: Directory LIST MODE - this default mode provides a caller with all matching entries in a complete list. The caller can enter an extension or mailbox number at any time during the list playback. PAGE Mode - gives the caller several matching entries, then a caller must press a key to go to the next page, or set, of entries.
D-34 Programming the Voice Mail System Hard Drive-Based Voice Mail Description SYSTEM CONFIGURATION REGISTRY SETTINGS The Registry contains system variables that control the behavior of the voice mail system. Registry List For a complete list of the registry items that come with a new STSe system, contact Vodavi Technical Support. LICENSE VIEWER The License Viewer displays “Read Only” information. This data cannot be changed.
Programming the Voice Mail System D-35 Hard Drive-Based Voice Mail Report Options The In-Skins Admin Reports menu allows you to generate various reports and system logs to help with maintaining and troubleshooting the voice mail system. The types of reports are: Activity, Settings, Company Directory, Logs, Messages, and Greetings & Signatures. To see examples and suggested uses for these reports, refer to “System Maintenance” on page D-44.
D-36 Programming the Voice Mail System Hard Drive-Based Voice Mail Programming System Functions Via Telephone After connections are established, the system is ready to accepts calls. You can either use the Laptop Administration or Telephone Administration (has limited access) to configure the voice mail system. This section describes Telephone Administration. Administrator Login To access the system as an Administrator, perform the following steps: 1.
Programming the Voice Mail System D-37 Hard Drive-Based Voice Mail Editing System Prompts Editing System Prompts allows re-recording of default system prompts. Refer to Table D-2 for a list of the customizable prompts used while in the Record Prompts option of the Administrative functions. All prompts are located in the VOX directory. Record new information to replace the default prompt, or create a blank prompt (with one byte of data) to suppress certain prompts. 1. 2. 3. 4. 5.
D-38 Programming the Voice Mail System Hard Drive-Based Voice Mail Changing the Mailbox COS 1. 2. 3. 4. At the Main Menu, press [7] to access the Administrator functions. Press [2] to select Administrator Mailboxes. Press [2] to change the mailbox COS. Enter the mailbox number followed by the [#] key. The system will play the current class of service. a. To leave class of service as entered, press [#].
Programming the Voice Mail System D-39 Hard Drive-Based Voice Mail Distribution List Options [7+4] A distribution list is a collection of mailboxes assigned a group number. A message can be sent to a group of mailboxes using one list number. Thus, distribution lists simplify sending messages to groups of subscribers. Adding a New Distribution List 1. 2. 3. 4. At the Main Menu, press [7] to access the Administrator functions. Press [4] to select Administrator Distribution Lists.
D-40 Programming the Voice Mail System Hard Drive-Based Voice Mail Broadcast Message Options [7+5] Broadcast Message Administration plays a currently recorded broadcast message or allows you to create a new one. By default, this menu option places a broadcast message into every subscriber’s mailbox in the voice mail system. A system can have up to ten broadcast messages (0-9). Broadcast messages are different from distribution lists in the following ways: Broadcast messages use less disk space.
Programming the Voice Mail System D-41 Hard Drive-Based Voice Mail System Administration Options [7+8] With this option, the administrator controls and can modify the operation of the voice mail system, via the telephone. Changing these settings from default values may cause erratic system operation and may require PC/Laptop Administration to correct. Setting Up Voice Lines This option determines what functions are available on the voice lines, and determines how lines are answered.
D-42 Programming the Voice Mail System Hard Drive-Based Voice Mail Automated Attendant Options The Auto Attendant menu is accessed using the voice mail main menu. Press [6] for Extended Options on the main voice mail menu to change Auto Attendant functions. Features available to a voice mail owner are dependent on the configuration set by the System Administrator. This section discusses the basic features available to Mailbox Owners.
Programming the Voice Mail System D-43 Hard Drive-Based Voice Mail Voice Prompts The following table lists the voice prompts included with the voice mail system. Table D-2: Hard Drive-based Default System Prompts Number Prompt Description Filename 100 Yo u h a ve a m e s s a g e to cal l . Preamble prompt that plays in front of a numeric page. VOPGPRE.VOX 101 En t e r t h e m a i l b ox n u m b e r o f t he p e r s o n you a r e t r y i n g t o r e a c h .
D-44 Programming the Voice Mail System Hard Drive-Based Voice Mail System Maintenance The System Reports section describes the various system reports and how they might be used. These system reports can help diagnose problems, allocate resources, and improve the voice mail system’s efficiency. The types of reports include: Activity, Settings, Greetings/ Signatures, Logs Messages, and Company Directory.
Programming the Voice Mail System D-45 Hard Drive-Based Voice Mail Activity Reports Activity Reports reflect voice mail use. Data for the reports are obtained from the voice mail system logs. Call Traffic Usage Report -- displays call traffic information. You can choose the specific details you want to see by selecting from the following type of reports: Usage by Hour, Calls by Hour, Traffic by 1/4 Hour, Duration by 1/4 Hour, and Simultaneous Traffic by 1\4 Hour.
D-46 Programming the Voice Mail System Hard Drive-Based Voice Mail Extension Usage Report -- identifies inbound call activity to a specific extension, and describes the results of a call transfer initiated by the voice mail system. The call can either be connected or dropped. A dropped call (either a busy or unanswered extension) may route to a mailbox, operator, or menu. The report, sorted by date, documents inbound calls and their results.
Programming the Voice Mail System D-47 Hard Drive-Based Voice Mail Setting Reports Settings reports identify various voice mail system settings that were entered during configuration. Information is available for mailboxes, extensions, and menus.
D-48 Programming the Voice Mail System Hard Drive-Based Voice Mail Extension Settings Summary Report -- summarizes the configuration of each extension in the system. Report Data Extension owner Use This information is helpful in resolving problems with extensions, such as transfer and forwarding problems. Associated mailbox number The Extension Settings Summary report may be sorted by username, extension, or mailbox.
Programming the Voice Mail System D-49 Hard Drive-Based Voice Mail Time Control Settings Report -- lists the options for the selected time controls. Report Data Use Time Control name Use this report to review the various time control settings. Description It can be helpful in planning new time controls and maintaining those currently on the system. Date Day Time Action Registry Settings Summary Report -- identifies the various registry settings.
D-50 Programming the Voice Mail System Hard Drive-Based Voice Mail Directory Reports The Directory report gives a listing of all subscribers with their first name, last name, extension number and mailbox number. Directory Reports -- Company Directory Reports can be generated for the entire directory, or specific name ranges can be designated. Report Data The Company Directory report associates subscribers with specific mailboxes and extensions.
Programming the Voice Mail System D-51 Hard Drive-Based Voice Mail Admin Log Report -- shows all activity resulting from the operation of the voice mail system. Report Data Use All entries are listed by time of occurrence. Review this report to check the activity between voice mail and the STSe system, and when the actions occurred. This information could be useful when diagnostic data is needed to help resolve program and/or system issues.
D-52 Programming the Voice Mail System Hard Drive-Based Voice Mail Message Detail Report -- allows the system administrator to select a mailbox and view its current status. Report Data Use Name & mailbox number of mailbox owner This report shows all messages that are stored on the hard drive. N for new message It can help determine if messages are being stored too long or if the voice mail system resources are being monopolized by any user.
Programming the Voice Mail System D-53 Hard Drive-Based Voice Mail Command Files IMPORTANT: Before attempting to change the Command Files for your STSe system … Contact Vodavi Technical Support for assistance. Command Files are used to expand the basic system to meet the needs of special notification/paging systems, phone systems, TIE lines, and special installations.
D-54 Programming the Voice Mail System Hard Drive-Based Voice Mail Troubleshooting Technical Support Running Diagnostics on the Hard Drive-based Voice Mail … If you experience any problems with the voice mail system, the best way to diagnose the system is to connect a monitor and USB mouse and USB keyboard directly to the Hard Drivebased Voice Mail card.
Programming the Voice Mail System D-55 Hard Drive-Based Voice Mail Starting the In-Skins Admin Program … If you cannot start the In-Skins Admin program: » » Make sure your cable connections are secure. Verify that the COM port settings in Windows “Control Panel” have a baud rate of 115,200. Shutting Down and Resetting the System … The “reset button” on the voice mail card will allow you to reset the voice mail system, but not the KSU.
D-56 User Operations Hard Drive-Based Voice Mail User Operations This section describes how a mailbox owner can use the features of the voice mail system system. How to Use the Voice Mail System After entering the voice mail system, you will be prompted to make selections from a list of options that will allow you to move through the system and access the desired mailbox or voice mail function.
User Operations D-57 Hard Drive-Based Voice Mail Getting Started Setting Up Your Mailbox You will need the following information from your system administrator in order to set up your mailbox: the number to reach the voice mail system, your mailbox number, and your temporary default password. Once you obtain this information, follow these steps: 1. Call in to the voice mail system: ______ (example … dial 440 for the voice mail group). 2. Once connected, you will hear the system greeting. a.
D-58 User Operations Hard Drive-Based Voice Mail Message Options Voice Messaging allows users to send and receive voice messages. This eliminates “telephone tag” and increases productivity. The following drawing shows the menu structure for voice messaging.
User Operations D-59 Hard Drive-Based Voice Mail Retrieving Messages [1] Mailbox subscribers hear their messages played back in the following order: new messages first and then previously saved messages. All messages are played in the order they were received with the oldest message played first, unless programmed differently by the System Administrator. Features can be accessed at any time. It is not necessary to wait until the end of the message.
D-60 User Operations Hard Drive-Based Voice Mail Sending a Message [2] Users may send messages to other mailbox owners or to a system distribution list, a personal distribution list, or to guest mailboxes. Once a message is recorded, a mailbox user can send that message to any number of mailboxes. 1. 2. 3. 4. At the Main Menu, press [2] to access the Send Message options. After hearing the tone, record your message. When finished, press any key to end recording.
User Operations D-61 Hard Drive-Based Voice Mail Mailbox Options From the Personal Options Menu, you will have access to other personal mailbox options where you can perform the following functions: [8] Other [1] Notification Options [2] Mailbox State [3] Distribution List [4] Guest Mailbox Message Notification Message Notification instructs the system to contact the mailbox owner on receipt of a message by dialing an alternate phone number or activating a paging device. To Set Message Notification: 1.
D-62 User Operations Hard Drive-Based Voice Mail Distribution Lists Distribution Lists can be utilized to send a message to a large group of pre-determined mailboxes. There are both system and personal distribution lists. System lists are created and maintained by the System Administrator, whereas personal lists are created and maintained by the user. Each user can have up to 10 personal lists each containing up to 25 mailboxes.
User Operations D-63 Hard Drive-Based Voice Mail Guest Mailboxes [8+8+4] The voice mail system lets users create up to ten (10) guest mailboxes. Guest mailboxes are utilized by individuals who do not have a permanent mailbox on the system. They receive messages from the mailbox owner, and can also leave a reply. Creating a Guest Mailbox Follow these steps to set up a guest mailbox. 1. 2. 3. 4. From the Main Menu, press [8] for Personal Options, then press [8] for Other Options.
D-64 User Operations Hard Drive-Based Voice Mail STARPLUS STSe - Programming & Operations Manual August 2005
E Customer Database Programming This appendix provides information about database programming. Use the detailed procedures contained in other chapters and appendices for actual programming via STSe display telephone. Use Customer Database Worksheets to help keep track of the system programming changes made for each individual system.
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Introduction E-3 Customer Database Programming Introduction The STSe system is programmed to meet each customer’s individual needs. All programming is done at any 24-button Vodavi telephone as the programming station or through an ASCII terminal or PC. The digital display model is required for programming. When the programming mode is entered, the digital telephone being used no longer operates as a telephone but as a programming station with all of the buttons redefined.
E-4 Introduction Customer Database Programming When using a PC to program the system, the following chart presents the data terminal characters that are equivalent to the key set buttons. Some features must have more than one data field programmed for that feature to work. This information is stated in the instructions.
Introduction E-5 Customer Database Programming FLEX 1 FLEX 2 Q W FLEX 4 FLEX 5 FLEX 6 R T Y FLEX 8 FLEX 9 FLEX 7 U FLEX 10 P FLEX 13 D FLEX 16 H FLEX 19 L FLEX 22 X I FLEX 11 A FLEX 14 F FLEX 17 J FLEX 20 ; FLEX 23 C FLEX 3 E O FLEX 1 FLEX 2 Q W FLEX 5 FLEX 6 FLEX 7 Y U FLEX 10 FLEX 11 T FLEX 12 S FLEX 9 O FLEX 15 G FLEX 13 D FLEX 18 K FLEX 17 J FLEX 21 Z FLEX 21 FLEX 24 Z P FLEX 14 F FLEX 18 K FLEX 22 X FLEX 3 E A FLEX 15 G FLEX 19 L FLEX 2
E-6 Program Mode Entry (Key Station) Customer Database Programming Program Mode Entry (Key Station) Programming is performed at any 24-button Digital Display Terminal. Programming is always done at this type of station regardless of the class of service or which station has been assigned as the Attendant(s). To enter the Program Mode: 1. Press the ON/OFF button (optional). LED lights and intercom dial tone sounds. 2. On the dial pad, press [ ][ ][3][2][2][6] (default password).
Database Programming Worksheets E-7 Customer Database Programming Database Programming Worksheets Before attempting programming, it is strongly recommended that customer database worksheets be prepared. These worksheets should become part of the permanent record of customer programming.
E-8 Database Upload/Download Routine Customer Database Programming HYPERTERMINAL -- Uploading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type a connection name and select the appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3. Once the COM1 Properties screen displays, change the settings as shown, and then click .
Database Upload/Download Routine E-9 Customer Database Programming HYPERTERMINAL -- Downloading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type connection name and select appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3. Once the COM1 Properties screen displays, change the settings as shown, and then click .
E-10 Database Upload/Download Routine Customer Database Programming ECOM -- Uploading a Database File After opening ECOM: 1. Press< Alt> +
to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3.
Database Upload/Download Routine E-11 Customer Database Programming ECOM -- Downloading a Database File After opening ECOM: 1. Press< Alt> +
to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3.
E-12 Database Upload/Download Routine Customer Database Programming STARPLUS STSe - Programming & Operations Manual August 2005
F Quick Reference This appendix provides quick-access tables for locating system features and their default configurations. When using this manual in an electronic format, click on the blue hyperlinks to quickly navigate to detailed information on the subject. - FLASH CODE INDEX - system features programming, organized in flash code numerical sequence. - DEFAULT NUMBERING PLAN - system features and default access codes, organized in alphabetical sequence.
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Flash Code Index F-3 Quick Reference Flash Code Index Table F-1: Feature Default Values Features Page # SYSTEM TIMERS Program Code Flexible Button Default Value FLASH 01 System Hold Recall Timer 2-178 1 60 sec Exclusive Hold Recall Timer 2-177 2 180 sec Attendant Recall Timer 3-24 3 1 min Transfer Recall Timer 2-258 4 45 sec Fax Timeout 2-161 5 15 sec Pause Timer 2-247 7 2 sec Call Park Recall Timer 2-45 8 180 sec Conference/DISA Timer 2-102 9 10 min Paging Time-Out
F-4 Flash Code Index Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Least Cost Routing (LCR) B-18 7 Disabled Account Codes – Forced 2-9 8 Disabled Group Listening 2-172 9 Disabled Idle Speaker Mode 2-183 10 Disabled Call Cost Display B-18 11 Disabled Music-On-Hold 2-227 12 Enabled CO Line Loop Superv - Forced Disconnect 2-89 14 Disabled Daylight Saving Time 2-110 16 Disabled Multiple Tenant Group Enable/Dis
Flash Code Index F-5 Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Queued CO Ringing 2-96 11 Green 480 ipm flutter Exclusive Hold 2-176 12 Green 120 ipm flash System Hold 2-178 13 Red 60 ipm Dbl Wink Off In-Use Hold (I-Hold) 2-87 14 Green 60 ipm flash Camp On Button 2-55 15 Red 120 ipm flash Call Back Button 2-20 16 Red 120 ipm flash Line Queue Button 2-93 17 Red 480 ipm flutter Do Not Disturb Button 2-150 18
F-6 Flash Code Index Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Long Distance/All Calls 2-288 2 Long Distance Character Print Assignment 2-289 3 80 SMDR Port Assignments 2-289 5 Port #1 WEEKLY NIGHT MODE SCHEDULE FLASH 22 Automatic/Manual Operation 2-235 1 Manual=No Day of Week Programming 2-236 2-8 M-F 08:00 17:00, Sat-Sun ##:## ##:## DIRECTORY DIALING FLASH 23 Bin/ICM Numbering 2-135 1 None Name Changes
Flash Code Index F-7 Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Universal Night Answer (UNA) 2-237 3 Enabled DISA CO-to-CO 2-131 4 Enabled Privacy 2-254 5 Enabled Loop Supervision Programming 2-88 6 4=400 ms DISA Programming 2-129 7 None CO Line Group Programming 2-74 8 Group 01 Class of Service (COS) Programming 2-62 9 COS 1 CO Line Ringing Assignments 2-78 10 None CO Line Identification Display 2-76
F-8 Flash Code Index Quick Reference Table F-1: Feature Default Values Features Page # CO LINE ATTRIBUTES PAGE C PROGRAMMING Program Code Flexible Button FLASH 40 Btn 21 Page C 1 10=1.0 sec Default Value Flash Timer Programming 2-59 Ring Delay Timer A-9 2 00=Disabled Wink Timer 2-309 3 140 ms Release Timer 2-82 4 020=200 ms Reseize Timer 2-83 5 200=2 sec Guard Timer 2-83 6 05=0.5 sec Seize Timer 2-84 7 010=0.
Flash Code Index F-9 Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Universal Night Answer 2-122 9 None Tenant Group Incoming Ring Assignments 2-315 10 Group 0 Preset Forward Night Timer 2-120 11 10 sec Preset Forward Special Timer 2-120 12 10 sec View ICLID Ringing Assignments 2-117 17 Next ICLID Route Number 2-117 18 Previous ICLID Route Number 2-117 19 Select Route Number 2-117 20 DID PROGRAMMING Route Number
F-10 Flash Code Index Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Message Exchange Timer 2-205 8 15 sec Minimum XID Retransmission 2-206 9 3 sec Inter Digit T/O 2-206 10 25 sec Set-up Timer 2-207 11 10 sec Disconnect Timer 2-207 12 04 sec Release Request 2-207 13 04 sec Link Disconnect 2-208 14 30 sec Call Proceeding 2-208 15 60 sec Connect Request 2-208 16 04 sec Restart Request Timer 2-209 17 12
Flash Code Index F-11 Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Forced Least Cost Routing B-15 11 Disabled Executive Override Blocking 2-154 13 Disabled CO Line Ringing Options 2-93 14 Muted Ring Name/Number Display at Idle 2-232 15 Name (Enabled) CO Line, Loop, and Pool Buttons 2-85 17 Disabled Admin Access 2-106 18 Disabled 24 -- Return to Flash 50/51 “Select a Station Range” or “Enter Station Number” Displ
F-12 Flash Code Index Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value SLT Loop Supervision 2-89 7 Enabled Outbound DID Number 2-195 8 None Distinctive Ring Tone - Station 2-143 13 00 Night External No Answer Forward 2-37 14 None Night External Busy/DND Forward 2-37 15 None Special External No Answer Forward 2-37 16 None Special External Busy Forward 2-38 17 None Call Coverage Ring Timer 2-24 18 05 sec -- 24
Flash Code Index F-13 Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Baud Rate Display A-8 3 9600 Baud Port Assignment A-8 4 Port #1 UCD GROUP PROGRAMMING FLASH 60 Alternate UCD Group Assignment 4-4 2 None UCD Overflow Station Assignment 4-6 3 None UCD Primary Agent Assignments 4-8 7 None UCD Primary RAN 4-9 10 None UCD Secondary RAN 4-12 11 None Scroll to next Group -- 22 -- Scroll to previous Group --
F-14 Flash Code Index Quick Reference Table F-1: Feature Default Values Features Page # VOICE MAIL IN-BAND FEATURES Program Code Flexible Button Default Value FLASH 67 Voice Mail In-Band Digits 2-351 1 Enabled Voice Mail Transfer/Forward 2-346 2 Enabled Voice Mail Broker 2-347 3 Enabled VMID Digit Length 2-347 4 3 VM Port 2-348 6 Disabled VM Port Number 2-348 7 3 TOLL RESTRICTION PROGRAMMING FLASH 70 Allow Table A Programming 2-321 1 None Deny Table A Programming 2-3
Flash Code Index F-15 Quick Reference Table F-1: Feature Default Values Features Page # Program Code Flexible Button Default Value Initialize System Speed Numbers 2-278 6 Default Initialize LCR Tables B-19 7 Default Initialize ICLID - DID Tables A-10 8 Default Initialize Directory Dialing Table Parameters 2-138 9 Default Initialize Hunt Group Parameters 2-182 10 Default Initialize UCD Group Parameters 4-15 11 Default Initialize Voice Mail* Group Parameters 2-343 12 Default
F-16 Default Numbering Plan Quick Reference Attendant 608/608+FLASH l l 627 l l 654+[0] l l 654+[1] l l l Function 911 Alert View/Delete (requires button) Account Code (requires button) Answering Machine Ring Answering Machine Speaker Code Single Line Digital Default Numbering Plan Page 3-5 l 2-9 2-15 2-15 l -- Attendant 0 Attendant Clear Alarm 606 l 2-305 Attendant CO Line External (Off-Net) Forward 603+[NNN]+[YYYY] l 3-6 Attendant Custom Message 694+[XX]+message l
Default Numbering Plan F-17 Digital Attendant Single Line Quick Reference Page 5#+[XXX]+press[B] l l l 2-43 7#+[XXX] l l l 2-43 6#+[XXX] l l l 2-43 Clear Call Forward, DND, Personal Message 662 l l l 2-25, 2-147, 2-248 CO Line (Idle) Direct Access 88+[LLL] l l l 2-67 801-823 l l l 3-6 CO Line Group Access Code (all groups) 824 l l l 3-6 CO Line Queue 621 l l l 2-92 CO Line Queue Cancel 626 l l l B-5 6 l l 680 l l 631 l 665 l Function Callin
F-18 Default Numbering Plan Digital Attendant Single Line Quick Reference 643 l l 2-259 691+[BB] l l 2-265 695+[RR] l l 2-145 Save Number Redial [SPEED]+[ ] l l School Zone 630 l l SLT Conference Park SLT Directed Call Pickup Function Repeat Redial Ring Down / Hot Line / Off-Hook Preference Ring Tone SLT Message Wait SLT Speed Programming SLT Volume Software Version Speed Dial Code Page 2-266 l 2-267 664 l 2-104 #1 l 2-49 623 l 2-225 661+[YYYY] l 2-276 638+[V]
Index i Index Numerics 3-Digit Area/Office Code Table (LCR) B-6 6-Digit Office Code Table (LCR) B-7 7/11 Digit Number Plan for PRI 2-200 911 911 Alert 2-6, 3-5 911 Feature 2-5 Enhanced 911 Integration 2-7 Power Failure Station 2-8 A Account Codes 2-8 Forced 2-9 Traveling COS (Verified) 2-10 Verified Account Code Table Initialize 2-13 Print 2-13 ACD Wrapup Timer 4-14 Administration Access 2-106 Password 2-108 Allow Table 2-321 Answering a Recall 2-258 Answering Machine Emulation 2-14 Attendant CO Line Ext
ii Call Park 2-44 Personal 2-45 Recall Timer 2-45 Station 2-46 System 2-44 Call Pickup 2-47 Directed 2-49 Group 2-49 Call Proceeding 2-208 Call Transfer 2-50, 2-53 Caller ID Name/Number 2-34, A-4 Calling Number 2-201 Calling Station Handsfree Mode Override 2-43 Tone Mode 2-43 Camp On 2-54 Button Flash Rate 2-55 Recall 2-55 Card Slot Programming 2-55 Card Slot Programming (Flash-based Voice Mail) C-4 Centrex Centrex/PBX 2-57 Centrex/PBX Transfer 2-59 CO / PBX Programming 2-57 Off-Hook Preference 2-58 PBX Di
Index D Daily Start Time Table (LCR) B-11 Data Errors Alarm 2-303 Data Terminal Program Codes Cross Reference E-4 Database Administration 2-106 Access 2-106 Password 2-108 Initialization E-6 Printout (Dump) 2-109 Programming Worksheets E-7 Upload/Download 2-262 Upload/Download Routine E-7 Day Ring - External 2-159 Daylight Saving Time 2-110 Default LCR Database B-15 Deny Table 2-323 Dial By Name 2-140 Dial Pulse Parameters 2-111 Sending 2-111 DID 2-112 Collect Timer 2-126 DID Digits 2-123 DID/TIE Signaling
iv Index F Fax Detect 2-160 Feature Codes Initialize 2-98 Print 2-98 Fixed Station/Port Number 2-162 Flash 2-58 Rates (Programmable) 2-162 Timer 2-59 Flexible Button Display Flexible Buttons 2-168 Function Assignment 2-163 Flexible Numbering 2-171 Forced Account Codes (Toll Restrictions) 2-328 Forced Least Cost Routing B-15 Forward Override 2-43 Frame Slip Alarm 2-302 Framing (ISDN) 2-198 G Group Call Pickup 2-49 Group Listening 2-172 Guard Timer 2-83 H Handsfree Mode Override 2-43 Headset Mode 2-173 He
Index Incoming Intercom Ringing Flash Rate 2188 Signaling Select 2-188 Transfer 2-189 Inter-Digit Time-Out 2-189 In-Use Hold (I-Hold) Flash Rate 2-87 ISDN 2-190 Call Proceeding 2-208 Calling Number 2-201 Connect Request 2-208 Directory Number PRI 2-198 Disconnect Timer 2-207 Framing 2-198 Leading 011 2-200 1 2-199 Link Disconnect 2-208 Loopback 2-201 Max Out I-Frames 2-199 Maximum Number Retransmission 2-203 Octets 2-203 TEI Request 2-204 XID Retransmission 2-204 Message Exchange Timer 2-205 Minimum TEI ID
vi M Mailbox Button 2-342 Major Alarm 2-304 Max Out I-Frames 2-199 Maximum Number Retransmission 2-203 Octets 2-203 TEI Request 2-204 XID Retransmission 2-204 Meet Me Page 2-244 Message Exchange Timer 2-205 Wait 2-225 Message Wait / VM Button Flash Rate 2-341 Message Waiting Indication 2-340 Message Waiting Reminder Tone 2-226 Messages - Custom 3-7 Minimum TEI ID Check Message 2-205 TEI ID Request 2-205 XID Retransmission 2-206 Minor Alarm 2-304 Modem Answer Timer 2-261 Music-On-Hold 2-226 Assignments 2-22
Index CO Line Attributes 2-70 CO Port Parameters & Feature Codes 2-98 DID-TIE Parameters 2-128 Directory Dial Table Parameters 2-139 Hunt Group Parameters 2-183 ICLID-DID Tables A-12 ISDN/VoIP Parameters 2-210 LCR Tables B-20 Station Attributes 2-282 System Parameters 2-296 System Speed Numbers 2-279 Toll Restriction Exception Tables 2-327 UCD Group Parameters 4-16 Verified Account Code Table 2-13 Voice Mail Group Parameters 2-344 Privacy Automatic 2-16 Release 2-254 Private Line 2-258 Program Mode Entry E
viii Initialize 2-280 Print 2-282 Call Park 2-46 Distinctive Ring Tone 2-143 ID for DSS/DLS Console 3-21 ID Lock 2-285 Identification 2-283 Message Detail Recording 2-286 Port Inquiry 2-172 Relocation 2-291 System Call Park 2-44 Hold 2-178 Recall Timer 2-178 Parameters 2-292 Initialize 2-292 Print 2-296 Reset 2-298 Speed Numbers Initialize 2-278 Print 2-279 Time/Date 3-14 T T-1 Alarm Programming 2-299 Collect Timer 2-310 Dial Tone Option 2-308 Framing Type 2-311 Incoming Signaling 2-310 Ringback Option 2-
Index Secondary Recorded Announcement 4-12 Wrap-up Timer 4-14 UDA/UNA 2-329 Uniform Call Distribution (refer to UCD topic) 4-3 Universal Day Answer (UDA) 2-330 Day/Night Answer 2-329 Night Answer (UNA) 2-122, 2-331 Upgrade Procedure (Flash-based VM) C-37 V View DID/ICLID Ringing Assignments 2-117 Virtual Station 2-332 VM Tone Mode Calling Option 2-338 VM Transfer with ID Digits 2-337 VMID Station Numbers 2-337 Voice Mail 2-333 Alternate Voice Mail Group 2-334 Broker 2-347 Disconnect Table 2-353 Flash-base
x Index Mailbox C-47 Message Information C-47 Options While Reviewing C-48 Replay a Message C-46 Reply to a Message C-47 Review Your Messages C-45 Save a Message C-46 Send a Message C-48 Outcall Notification C-51 Passwords C-51 Setting Up Your Mailbox C-44 Voice Prompts Default Listing C-38 Group Access 2-342 Button 2-342 Parameters Initialize 2-343 Print 2-344 Hard Drive-based System D-1 Programming D-4 Card Slot Programming D-4 Computer-based Programming D-8 COS Menus D-18 File Manager D-35 Menu Options
Index xi W Wanderer 2-212 Weekly Schedule Table (LCR) B-13 Wink Timer 2-309 Y Yellow Alarm 2-301 STARPLUS STSe - Programming & Operations Manual August 2005
xii STARPLUS STSe - Programming & Operations Manual Index August 2005
