DHS-L TM The Answer To Your Company’s Growing Communication Needs User Guide
S TA RPLUS ® DHS-L™ Digital Key Telephone System U se r G u id e Issue 2 - October 2001
I Release Date Changes 1 6-00 2 10-01 Initial product release Content clarification LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to per form when properly used in accord ance with instructions provided can be reasonably expected to result in significant personal injur y or death. VODAVI Technology, Inc.
Contents General Description ....................................................................... 1 Digital Key Telephones ........................................................ 1 Direct Station Selector (DSS) Console ............................. 4 General Conventions .................................................................... 5 DHS-L Features ........................................................................ 5 Soft Button Prompts ........................................................
ii October 2001 Name/Number Caller ID ................................................... 32 Call Park ........................................................................................... 33 Answer .................................................................................... 34 Call Pickup ...................................................................................... 35 Direct ....................................................................................... 35 Group ...........
October 2001 iii Hot Line (Ring Down) ................................................................. 56 Cancel ...................................................................................... 56 Intercom Call ................................................................................. 57 Intrusion (Privacy) ........................................................................ 58 Release ....................................................................................
iv October 2001 Voice Recorder ............................................................................. 92 Hotel/Motel -- Attendant/Operator Features .................... 93 SLT Features and Operation .................................................... 96 Figures Enhanced Key Telephone ........................................................... 2 Executive Key Telephone ........................................................... 3 DSS Console ........................................................
General Description 1 General Description Digital Key Telephones The DHS-L supports two proprietary digital key telephones (Enhanced and Executive). These key telephones support hot key pad for dialing digits at any time. Each telephone is equipped with an Additional Device Port (ADP) located on the underside of the phone for user-friendly connection of analog devices (answering machines, faxes, modems, cordless telephones, etc.).
2 General Description Enhanced Key Telephone The Enhanced Key Telephone is also equipped with a 12-key Dial Pad for dialing intercom numbers, system feature codes and telephone network numbers on CO lines.
General Description 3 Executive Key Telephone The Executive Key Telephone model has a 2 x 16, 32-character Super Twist LCD display, with three interactive Soft Buttons to enhance system features operation. The Super Twist LCD eliminates the need for contrast adjustment and enhances angled viewing position clarity of displayed data. A visual reference to call progress and call duration, as well as time and date information, is displayed.
4 General Description Direct Station Selector (DSS) Console A Direct Station Selector (DSS) Console is also available on the DHS-L. Four DSS Consoles may be assigned to a station. Each DSS Console uses one Digital Station Port. The DSS Console buttons are programmed by the Station User using the FEAT + # + 4 command, then pressing the button on the DSS to be programmed. Features are separated into two distinct categories for programming on a button: CO line or station.
General Conventions 5 General Conventions DHS-L Features System Access -- System resources are accessed using directory numbers to dial access the resource (station numbering, UCD Group numbering, etc.). The [FEAT ] button joined with dial key codes will appear throughout the text. This button is used to access most system features. Press the [CLEAR] button to cancel the current operation.
6 General Conventions Soft Button Prompts OCT 1 STATION FRI 8:00 201 Figure 4: Soft Buttons bksp: When the new programming data entry is not desired, the station user may press the backspace [bksp] button to erase the last data entered and return to the immediately preceding prompt. save: When the new data is entered, the system will check the entered data automatically. If the entry is invalid, the prompt will be refreshed.
General Conventions 7 show: Press the display [show] button to enter into detailed item feature programming of a specific category, or to display current programmed content of the feature. clear: The [clear] button can be used at anytime in system programming. Depressing this button aborts any programming in progress and returns the Executive Key Telephone to an idle state.
8 General Conventions Table 1: Feature Access Codes Feature LCD Non-Display CALL FORWARD All F+[2] F+[2]+[2]+(station) Busy F+[2] F+[2]+[1]+(station) Cancel F+[2] F+[✳]+(fwd type) DND ( Transfer) F+[2] F+[2]+[7]+(station) DND (to Attd while ringing) F+[4] F+[4] External F+[2] F+[2]+[6]+ (extrnl nbr) + [HOLD] Follow To F+[2] F+[2]+[5]+(station) Follow Me F+[2] F+[2]+[3]+(station) +(psswrd) Follow Me Cancel F+[2] F+[✳]+[2]+[3]+ (station)+(psswrd) No Answer F+[2] F+[2]+[4]+(st
General Conventions 9 Table 1: Feature Access Codes Feature LCD Non-Display CO LINE Automatic Selection F+[9]+[5] F+[9]+[5]+(0 or 1) F+[6]+[0] F+[6]+[0] CONFERENCE Supervised Forced Release [forced] F+[7]+[4] Talk Privately [private] F+[5]+[7] Unsuper vised (CO Line Conference) F+[7]+[7] F+[7]+[7] Unsuper vised F+[6]+[0] (CO Line Conference Rejoin) F+[6]+[0] DISTINCTIVE RING F+[#]+[7] F+[#]+[7]+(1-4) DO NOT DISTURB (DND) F+[4] F+[4] DSS/BLF KEY PROG.
10 General Conventions Table 1: Feature Access Codes Feature LCD Non-Display HOT DIAL PAD Allow/Deny (toggles) F+[#]+[6] F+[#]+[6] HOT LINE F+[9]+[✳] F+[9]+[✳] Cancel F+[✳]+[9]+[✳] F+[✳]+[9]+[✳] INTRUSION (Privacy) busy+[next]+[intru] busy+[8] LAST NUMBER REDIAL (LNR) F+[8] F+[8] MESSAGE WAIT [msg] or [Ext]+[9] [Ext]+[9] Answer [reply] or (F+[9]+[6] F+[9]+[6] Cancel (incoming) F+[✳]+[9]+[6] F+[✳]+[9]+[6] Cancel (sent) F+[✳]+[9]+[6]+(station) F+[✳]+[9]+[6]+ (station) MUTE [MUTE
General Conventions 11 Table 1: Feature Access Codes Feature LCD Non-Display STATION Feature Status F+[#]+[8] N/A Lock F+[9]+[7] F+[9]+[7]+(psswrd) +[#] Unlock F+[9]+[7] F+[9]+[7]+(psswrd) +[✳] Change Password F+[9]+[7] F+[9]+[7]+(psswrd) +(new psswrd) TRANSFER One-Button pre-programmed [DSS] btn Screened [HOLD]+station/ Hunt group nbr (wait for answer)+[TRANS] Unscreened [HOLD]+station/ hunt group nbr+[TRANS] Voice Mail [HOLD]+(VM Hunt group nbr)+mailbox nbr+[ TRANS] USER SAVED NUM
12 General Conventions System Numbering Plan Table 2: System Default Numbering Plan Parameters Number/Range Call Pickup Group 460-483 CO Line Access T1 Channel Access 700-771 772-795 Extension 1 --> B2 --> 201-272 301-372 LCR 1 Loud Bell 810-811 Music Source 801 or 802 Paging External Paging Paging Zone Access 820-821 400-425 Speed Dial Personal Speed Dial Number Access (ABBR number) System Speed Dial Number Access 500-549 Station Hunt Group 430-453 V irtual Number Access 830-859 60
Alarm Clock 13 Alarm Clock Extension Description You may activate your own private alarm on your telephone to remind you of special appointments, events, etc. Operation E NHANC E D TE L EPHO NE S -To turn ON a signaling alarm: 1. Press [FEAT ]. 2. Dial [9] + [2]. 3. Dial HHMM (HH = hour, MM = minute for a 24-hr clock). 4. Press [1] for one time, or [2] for always. When the alarm time is reached, you will hear tone ringing. To turn OFF a signaling alarm: Pickup the handset and replace.
14 Alarm Clock E XE CUTIVE TE L EPHO NE S -To turn ON a signaling alarm: 1. Press [FEAT ]. 2. Dial [9] + [2]. 3. Press CHG. 4. Dial HHMM where HH is hour, MM is minute (24-hour clock). 5. Press [SAVE]. 6. Press soft button 1 for one time activation, or soft button 2 for always. To turn OFF a signaling alarm: When the alarm time is reached, you will hear tone ringing and the display will show: ALA RM ac k R EACH ED Press [ack]. To cancel the alarm clock feature prior to alarm activation: 1.
Attendant Administration 15 Attendant Administration Description Attendant Administration is used to set the features Service Mode (Day/Night/Time), system date and time, and system speed dial. Operation 1. Press [FEAT ]. 2. Dial [#] + [0]. The display shows: TEN A NT GR OU P : __ bksp save c h g 3. 4. 5. 6. Dial [1-6]. Press [save]. Enter password (0000). Press [show]. System Service Mode Operation 1. Press [svc]. The display shows: SER V ICE M OD E CH G bac k n ex t sh o w 2. 3. 4.
16 Automatic Busy Redial (ABR) Time Provided to set system time and date information. Use prompts displayed to set fields: YEAR MONTH DAY WEEKDAY HOUR MINU TE System Time can be set through Attendant Administration using the Attendant Station password. Automatic Busy Redial (ABR) Description Automatic Busy Redial (ABR) may be used to redial the last number. The system will automatically dials the number and then monitors the line for a busy signal.
Background Music 17 Background Music Description When your telephone is idle and the feature is enabled and activated, you can hear background music (BGM) through the speaker. The BGM automatically turns OFF when you receive or make a call. BGM turns on again when the telephone is idle. Operation To activate BGM: Dial [801] or [802]. To end BGM (idle): Press [clear]. If a feature button is programmed for BGM, the lamp for that button will not light to indicate BGM is activated.
18 Call Back Call Back Description This feature allows you to queue a station which is busy, in Do Not Disturb (DND), or idle. When you send a Call Back to a busy station, the Call Back process will begin when the busy station hangs up. Operation Call the station that you want to queue. An Executive telephone will display the following according to the status of the telephone you are calling: When s tation you are calling is in Tone Ringing mode.
Call Back 19 To answer a Call Back: When the Call Back process begins, your telephonewill ring a special Call Back ring for 30 seconds. Lift the handset or press [SPKR]. XE CUTIVE E TE L EPHO NE S -To answer a Call Back: 1. When the Call Back process begins your, telephone will ring a special Call Back ring for 30 seconds. The display will show: CALL B AC K TO re ply 2. Lift the handset or press [SPKR], -orPress [reply] to continue the Call Back. The display will show: CALL ING STA c bc k msg 3.
20 Call Forward Conditions The station you are calling must be busy or in the Tone Ringing mode. Call Back will be denied when there is already a Call Back request at the called station. Call Forward There are many Call Forward choices: Forward calls when your telephone is idle. Forward calls when your telephone is busy. Forward your calls when there is no answer. UsetheFollowMefeaturetoreceivecallsatatemporary location and activate the feature remotely from another station.
Call Forward 21 Table 3: Call Forward Programming External Call Forward Press [FEAT ] + [2 ]+ [6] + (external number) + [HOLD] Follow To (FOLLOW/FWD) Press [FEAT ] + [2 ]+ [5] + (station number) Follow Me Call Forward Press [FEAT ] + [2 ]+ [3] + (station number) + (password) Follow Me Call Forward Cancel Press [FEAT ] + [✳] + [2] + [3] + (station number) + (pass word) No Answer Call Forward Press [FEAT ]+ [2] + [4] + (s tation number) + [xx]a a.
22 Call Forward 5. Press [next], the display shows: CALL F OR WAR D n _an s e xt n ext 6. Press [n_ans], the display shows: N O_AN S F WD __ _ bksp s ave chg 7. Press [ext], the display shows: __ _ bksp 8. s ave chg Press [next], the display shows: CALL F OR WAR D fo llo w DND 9. Press [follow], the display shows: FOLLOW M E pr ese t re mo t e 10.
Call Forward 11. 23 Press [preset], the display shows: [FO LLO W ] TO _ __ bksp s ave chg 12. Press [remote], the display shows: RE MOTE S ELECT ION d el 13. se t Press [del], the display shows: [CA N CEL] FM _ __ bksp s ave chg 14. Press [set], the display shows: [FO LLO W ] FM __ _ bksp s ave chg Operation 1. Press [FEAT ]. 2. Dial [2].
24 Call Forward Busy 1. Press [busy]. The display shows: B US Y FO RWA R D bks p sa ve c h g 2. - -- Dial the station number where calls will be forwarded, then press [save]. Call External Forward (or ECF) Description The External Call Forward (ECF) feature allows a station with a ringing assignment to forward all calls to an off-site location. Programming 1. Press [FEAT ] + [2]. 2. Press [next]. 3. Press [ext]. 4. Dial the number to be forwarded to. 5. Press [save].
Call Forward 25 Cancel 1. 2. 3. Any call forward mode can be canceled at the station that is forwarded by pressing [FEAT ] + [2]. The display will indicate DELETE FORWARD. Let’s assume that you are Station 210 and Station 212 is Busy Call Forwarded to Station 216. Call Station 212, which is busy on another intercom call. Your call is forwarded to Station 216 and you hear ringback tone. At an Executive Telephone, your display shows: CALL ING STA c b ck ms g 4.
26 Call Forward Call Forward cannot be programmed for more than three stations in series. For instance, if Station (A) forwards to Station (B) and Station (B) forwards to Station (C), Station (C) cannot forward calls. Any number of stations may be programmed for Call Forward to the same destination, simultaneously. All Call Forward will forward all intercom calls, regardless of busy/idle state.
Call Forward 27 Follow To (from your station) 1. Press [follow]. The display shows: FOLLOW M E pr ese t re mo t e 2. Press [preset]. The display shows: FOLLOW T O bksp save 3. 4. c hg Dial the station number from which calls are to be forwarded. Press [save]. Follow Me (from another station) 1. Press [follow]. The display shows: FOLLOW M E pr ese t re mo t e 2. Press [remote]. The display shows: RE MOTE S ELECT ION d el 3. se t Press [set].
28 Call Forward 4. Enter the station number and press [save]. A confirmation tone is heard and the display shows: PS WD : _ bksp save 5. 6. c hg Dial the password for that station. Press [save]. Conditions If the station identified is in Do Not Disturb, Follow Me Call Forward will not be allowed and the message STATION XXX DND will be displayed. Forced Intercom Call Forward (DND) Description Tone ringing intercom calls can be immediately forwarded to the attendant by pressing the DND button.
Call Forward 29 Conditions If the intercom (ICM) call in progress is with the attendant, Forced Intercom Call Forward will not operate. When DND is enabled, standard DND operation is followed. If forced DND is activated, the operation is treated as if the calling party makes a new ICM call to the attendant. You cannot activate Forced Intercom Call Forward if Call Forward is already enabled. No Answer 1. Press [n_ans]. The display will show: N O_AN S FW D TO bks p sa ve c h g 2. 3.
30 Call Forward COxxx VMID—A 6-digit field that can be programmed with a digit string used when the forward destination is a VM type Hunt Group. This digit string can be used to divert the CO caller to the correct voice mail menu prompt. There is a COxxx VMID field for each CO line. Preset CO Line Transfer 1. Press [FEAT ] + [#] + [✳]. 2. Press [########]. 3. Press [next]. The display shows: CO LIN E ba ck n ext 4. sh o w Press [show]. The display shows: S HO W LIN E : __ _ bks p s h ow c h g 5.
Caller Identification (ICLID) 31 Default The DHS-L default settings of associated CO Line Preset Call Forward data fields are: CO P-FWD TIME = 30 CO XXX DEST = Empty CO XXX VMID = Empty Programmable Range CO Line Preset Forward data fields: CO P-FWD TIME = 10/20/30/40/50/60 sec CO XXX DEST = 201-272, 301-372 Stations, 430-459 Hunt / VM Groups CO XXX VMID = 0-9 ✳#P(F4) (six digits maximum) Caller Identification (ICLID) Description Incoming Caller Identification (ICLID) is an optional service o
32 Caller Identification (ICLID) Name/Number Caller ID Description The calling party numbers should be displayed if available on incoming caller ID calls. Operation Incoming call originally appears as shown); Vo d avi Co mm u n ic 20 2- 12 3- 4 56 7 Calling Number/Name Display Essentially, whenever an incoming call is received at the system, the name and number received along with the ringing signal will be stored in the line control tables and used at various points in the processing of the call.
Call Park 33 Call Park Description This feature allows you to have calls parked at your telephone that can be retrieved from any telephone in the system. Calls are parked and retrieved by dialing the Call Park code followed by the pre-assigned station number. Operation During a call on Line 1: 1. Dial [FEAT ] + [7] + [3]. At an Executive telephone, the display will show: CALL PAR K 2. _ __ Dial the station number.
34 Call Park Calls can be retrieved from any station, regardless of model or button assignments. CO Lines that have been parked areon System Hold and may be accessed by any station. Answer Operation You may retrieve a parked call by using one of the following methods: 1. Dial [FEAT ] + [7] + [3] followed by the associated station number (201-272, 301-372), -or2. Press theflashing CO linebutton (if theCO line for the parked call appears on the telephone).
Call Pickup 35 Call Pickup Description You may answer calls ringing at another station using the Direct Call Pick Up or Group Call Pick Up feature. If multiple calls are ringing at a station, a priority list determines which call will be answered first. Direct 1. 2. Enter station number. Dial [6]. At an Executive Telephone, the display will show: D IRE CT P ICKU P Group 1. 2. Enter station number. Dial [460-483]. The Call Pi ckup feature code may be programmed on any programmable feature button.
36 Camp On Camp On Busy CO Line Description This feature allows you to Camp On a busy CO line and reserve that CO line for use when it becomes available. This feature eliminates the need for you to continually observe the line status for availability. You may only have one Camp On active at any time. Operation E NHANC E D TE L EPHO NE S -1. Press the busy line button. You will hear busy tone. 2. Dial [4]. You will hear error tone if the line is already campedon.
Camp On 4. 37 You will hear ringing when the line becomes available and the display will show: LN x CO LI NE x To cancel: Hang up handset. The display will show: CO LI NE CA MP D EL Conditions CO lines can be camped-on by one station at a time. Stations can Camp On one busy CO line at a time. The Camp On Alerting Ring Time is 30 seconds. If the camp on goes unanswered during the 30 second ring time, the camp on is canceled. CO linesthathavebeencampedwillrecalltheCampOninitiator.
38 Camp On Busy Station Description Camp On is used to privately alert a busy station for immediate consultation. Camp On alert tone is heard at the busy station every 30 seconds as a reminder. The party currently speaking with the busy station does not hear the tone. Operation E NHANC E D TE L EPHO NE S -While listening to the busy tone after calling a station, dial [4]. E XE CUTIVE TE L EPHO NE S -1. While listening to the busy tone after calling a station, the display will show: STA c b ck 2.
Class of Service (COS) 4. 39 If the camped-on station has already received a Camp On from a different station, your Camp On will be denied; you will hear an error tone and the display will show: CAMP ON FAILU RE Conditions Each station can have only one Camp On at a time. Class of Service (COS) Day/Night Description The system provides eight COSs for assignment of outside line dialing privileges. Each station may beassigned one Day COS and one Night COS.
40 CO Line CO Line Assignment Description CO Line Assignment allows complete flexibility of CO line access privileges. Each station in the system may be programmed to be allowed or denied access of any of the CO lines. Dialing Type Selection Dialing type is a selection of either Tone (DTMF) dialing or Pulse (Rotary) dialing. Default The Dialing Type is set for Tone (DTMF) Dialing, and can be toggled from Tone/Pulse.
CO Line 41 A line will not be accessed automatically when your telephone is receiving an incoming call (outside or intercom) or a line is recalling at your telephone. However, you may override this incoming call priority operation by pre-selecting an outgoing line before lifting the handset. Operation E NHANC E D TE L EPHO NE S -1. Press [FEAT ] 2. Dial [9] + [5] + [0 or 1] + (Route number) + [9]. 3.
42 CO-Use Indication 5. Press [save], the display shows: LIN E : xxx dir n u m ber 6. Select [route], the display shows: D IR # bksp : __ __ s ave c h g To cancel Automatic Selection: E NHANC E D TE L EPHO NE S -1. Press [FEAT ]. 2. Dial [✳] + [9] + [5]. E XE CUTIVE TE L EPHO NE S -1. Press [FEAT ]. 2. Dial [✳] + [9] + [5]. Conditions A Line Programmed for Automatic Line Selection must be programmed as available for access in system programming.
Conference 43 Conference Supervised Description The system can accommodate 8 four-member (party) conferences simultaneously. Conference combinations may consist of two CO lines maximum and any number of stations to a maximum of four members. One inside key telephone station is the controller of the conference and constitutes one conference member. Before a conference can be establi shed wi th a maximum of four members, a three-member conference must first be established.
44 Conference To add a fourth party: 1. Press [HOLD]. 2. Dial the fourth party. 3. Press [FEAT ]. 4. Dial [6] + [0]. The conference initiator may force-release a conference member or talk privately with a conference member. E NHANC E D TE L EPHO NE S -To force-release: 1. Press [FEAT ]. 2. Dial [7] + [4]. 3. Dial the station number or press the line button to release. To talk privately (connects second party,places third party on hold): 1. Press [FEAT ]. 2. Dial [5] + [7]. 3.
Conference 45 When adding new parties to a conference and while speaking privately to a particular conference member, other members of the conference will be connected to Music-OnHold. Conference can only be established at a key telephone. Each of the calls involved in a holding conference will be placed on Exclusive Hold.
46 Distinctive Ringing To rejoin the unsupervised conference: 1. At your station, press [FEAT ]. 2. Dial [6] + [0]. Conditions New conference parties may only be added when the conference controller is a member of the conference. If an outside line hangs up, the line will be released. Distinctive Ringing Description You may choose from four distinctive ringing tones to signal incoming calls. This allows you to easily distinguish your calls from calls ringing at other stations near you.
Do Not Disturb (DND) 3. 47 Press [chg]. You will hear the new ringing tone. The display will show: RI NG T YPE : 2 chg The Distinctiv e Ringi ng feature code may be programmed on a programmable feature button. Do Not Disturb (DND) Description DND allows you to temporarily block and discontinue ringing from incoming CO calls and intercom calls. You can activate DND while your telephone is idle or busy. Some stations with a higher COS may override a station's DND condition. Operation 1. Press [FEAT ].
48 DSS Console DND Override (Attendant Only) Dial [ext] and press [3]. Conditions At any time while your telephone is idle, you may immediately divert an incoming toneringing intercom call to the attendant by using the DND feature. Your DSS/BLF button on other key telephones will flash when you activate DND. May cause analog VM integration situations, such as recalling at main attendant instead of the intended voice mailbox. DSS Console Description Four DSS consoles may be assigned to a station.
Forced Tone Ringing 49 To erase contents of a programmable feature button: 1. Press [FEAT ]. 2. Dial [#] + [4]. 3. Press programmable feature button. 4. Dial [0]. 5. Press [HOLD]. Forced Tone Ringing Description In certain environments where background noise is predominant or where speaker volume has been minimized, a station in Voice Announce mode may not hear your voice when you place an intercom call. This situation may be averted by using the Forced Tone Ringing feature.
50 Hold 3. 4. A Tone Ringing alert signal is sent and continues at the call station until answered. If your call remains unanswered, you may dial [✻] again to return to Voice Call Announce mode. Conditions If you want to leave a Call Back request at a called station that doesn't answer, the alert signal must be set for Tone Ringing. Hold Automatic Description You may enable this feature on your telephone to simplify call handling, avoid accidental lost calls, and assist call transfers.
Hold 51 The Automatic Hold feature places a call on Exclusive Hold. To disable: 1. Press [FEAT ]. 2. Dial [✳] + [9] + [4]. Conditions If you access an idle line and skip to another line before dialing, the first line will not be automatically placed on Hold. If you have the Automatic Hold feature programmed on a feature button, the feature button lamp will light when the feature is enabled. You can only see members of another Tenant group when a call is transferred to you by that Tenant group.
52 Hold Operation 1. While connected to any CO line: CO LI NE 1 2. xx: xx Press [HOLD]. Conditions The CO line must have loop supervision interrupt signal from the local carrier upon disconnect by the outside party. All types of Hold like System Hold, Exclusive Hold and Conference Hold are related to the Hold Call Abandon feature. Certain Central Offices do not provide loop supervision. If the outside held party disconnects, the system will automatically release the held CO line.
Hold 53 Conditions CallAnswer will also operateforintercomcalls placed on hold. If the person on Hold hangs up, the system will automatically release the held CO line. Line appearance is not required for station to put call on hold. Exclusive Description When using the [FEAT] button and the [HOLD] button together, you may place an outside call on private hold. The held line will appear in use at other stations. Operation 1. Press [FEAT ]. 2. Press [HOLD].
54 Hold Reminder Time Description The system provides a programmable timer to remind you that a call has been left on System or Exclusive Hold. When enabled, you will hear one ring tone repeated each time the selected time expires. The Hold Reminder time is system programmable and can be set for: 0 (disabled), 10, 30, 60, 90 seconds. Conditions Hold Reminder applies to both intercom and CO line calls.
Hot Dial Pad 55 Conditions Pressing [HOLD] will place a conference on Exclusive Hold if you are the controlling party and you temporarily exit to add another party. When an intercom call (conference) is placed on Hold, the steady lamp indication of the other station(s) will not change. I-Hold Indication allows you to distinguish between a call you placed on hold at your telephone and calls placed on hold at other telephones.
56 Hot Line (Ring Down) Hot Line (Ring Down) Description This feature allows you to use the associated enhanced, executive or single line telephone (SLT) port for automatic signaling to a predetermined destination. When the feature is enabled, the destination will be signaled whenever that telephone goes off-hook.
Intercom Call 57 Intercom Call Description All intercom calls are made by dialing the station unique 3-digit DHS-L intercom number. If a station feature button is programmed as a BLF/DSS button, it may be used to place an intercom call. Operation To place an ICM call: 1. Dial the DHS-L 3-digit station number on the telephone dial pad. CALL ING STA xxx c bc k m sg 2. Ringback tone is heard or if the called station is in Voice Announce mode, a connection is automatically selected.
58 Intrusion (Privacy) Other Displays: When the station is in DND: STA xxx DND If the station number dialed is not connected: OU T OF SER V ICE If the called station is your own station number. YOU R N U MB ER Conditions Intercom dial tone may be automatic upon lifting the handset or after pressing the [SPKR] button, if enabled under the Auto Line Select [FEAT ] + [9] + [5] station feature.
Intrusion (Privacy) 59 Release Description Intrusion Release may be enabled on a per station basis to allow up to three users to join a conversation on busy CO lines (maximum of 4 users). When Intrusion Release is enabled through programming, you may press a busy CO line button at an idle telephone to join that conversation. Operation E NHANC E D TE L EPHO NE S -1. Dial the desired station number. 2. When busy signal is heard, dial [8].
60 Last Number Redial (LNR) Release Tone When set to Y a tone will be heard on the voice path of the inprogress call when a station joins a conversation via Intrusion Release. When set to N, no tone is heard. Disabling the tone can be useful for monitoring of call group employees and training requirements. Disabling of the Intrusion feature may be limi ted by federal, state or local law, so checkthe re levant laws in your area before disabli ng Rel ease Tone.
Last Number Redial (LNR) 61 Operation You may either choose a specific CO line for use with LNR by first pressing that CO line button or you may allow the line to be selected automatically by the LNR feature. 1. Press a line button. 2. Press [FEAT ]. 3. Dial [8]. The previously dialed number is dialed on the CO line selected.
62 Message The system programming data fields Dial Wait Time and Dial Tone Detection directly affect the performance of LNR.When these features are enabled, the telephone will either wait until dial tone is detected on a CO line, or wait for a pre-programmed period of time before digits are dialed from the LNR memory on the CO line. To LNR immediately depends on whether tone detection is allowed or pause timers apply.
Message 63 To send a Message Waiting: Press [call me]. To send a customized message: 1. Press [preprog]. The display shows: H AV E A N ICE DAY s en d n e xt 2. Press [next] until the following displays: 7 3. ___ _ chg EMP T Y Press [chg]. The display shows: _ bks p save c h g 4. Spell the message (16 letters/symbols maximum) using the dial pad keys.
64 Message 5. For instance, to select the letter H, press dial pad key [4] twice. Table 4: Dial Pad Key Programming Depressions: 1 a. b. 2 3 4 5 6 7 8 9 S 0 # 1st Q A D G J M P T W a * b 2nd Z B E H K N R U X 3rd _ C F I L O S V Y Dial Key [0] is used to select speci al characters. In some cases, you may wish to se lect letters accessed by the same dial pad key.
Message 65 To view a message: 1. The Message Wait button will flash and the display shows: MW FR OM STA xxx sh o w d el 2. Press [show] to display the message sent to you. Premise (Messages) Description Premise messages provides you with a method to inform intercom callers of the reason you are away from your telephone. Operation To program a message: 1. Press [FEAT ]. 2. Dial [9] + [0]. The display will show: OU T FOR LU N CH s to r e n ex t To customize a message: 1. Press [chg]. 2.
66 Message To select a pre-programmed message: 1. Press [next]. OU T FOR LU N CH s to r e n ex t 2. Continue pressing [next] until the desired message is displayed. The pre-programmed messages are as listed in Table 6 : Table 6: Available Premise Pre-programmed Messages OUT FOR LUNCH OUT OF OFFICE BE BACK SOON ON VACATION LEFT FOR THE DAY Empty IN A MEETING 3. Press [store]. The Premise Message feature code may be programmed on a programmable feature button.
Message Waiting 67 Message Waiting Description A busy or unattended station may be notified of a call attempt via the Message Waiting feature. Operation E NHANC E D TE L EPHO NE S -To send a Message Waiting: 1. Dial the station number where the message is to be left. 2. Dial [9]. To answer a Message Waiting: 1. Press [FEAT ]. 2. Dial [9] + [6] or press a flashing MESSAGE WAIT button (if a feature button has been programmed for Message Wait). To cancel a Message Waiting left at your station: 1.
68 Message Waiting STA c bc k xxx msg B US Y n e xt [cbck] won't be displayed unless called station is in tone mode. 3. Press [msg], or press [9]. If you press [9], call me will automatically be the message type. MES SAG E TY P E ca ll me pre pr og 4. Press [call me]. You will hear confirmation tone. MSG TO STA xxx To answer a single Message Waiting: 1. Your telephone display shows the following and the Message Waiting lamp (if a button is programmed) will flash: MSG FR OM S TA r eply 2.
Message Waiting 69 To answer multiple Message Waitings: 1. Your telephone display shows the following: MSG FR OM S TA mo r e r eply xxx d el 2. Press [more] to review the other messages. To cancel a Message Waiting left at your station: 1. Press [FEAT ]. 2. Dial [✻] + [9] + [6]. To cancel a Message Wating left at another station: 1. Press [FEAT ]. 2. Dial [✻] + [#] + [9] + (station number). Conditions The system will allow a total of 48 message waitings in the system at any one time.
70 Music-on-Hold (MOH) Music-on-Hold (MOH) Description Any intercom or CO line call placed on Hold will hear music, if the system is equipped with an External Music Source. Use of certain music sources for BGM or MOH may v iolate copyright laws. Muted Ringing Description While the user is on another call, incoming ICM/CO line calls will automatically ring at a muted lower level at that station.
Page 3. 4. 71 Press [chg]. Press [FEAT ]. The display shows: SEL ECT FU N CTION d i r f eat 5. 6. Press [FEAT ] + [6] + [3]. Then press [save]. Conditions Each time the Night Service code is entered, the system mode of operation changes to the opposite mode. When the system is in the Night Service mode, all Executive Key Telephones will display night. For Attendant Only -- Feature must be programmed on an feature key.
72 Page Operation E NHANC E D OR E XE CUTIVE TE L EPHO NE S -- To perform internal paging (All Groups): Dial [400]. To perform external paging: Dial [820 or 821]. To perform All Call paging (internal): Dial [425]. To perform group paging: 1. Dial [4]. 2. Dial Group Number (01-24). Any of the paging codes may be stored on a programmable button. Allow/Deny Description You can block one-way pages (internal, group, and all page) over the key telephone speaker by dialing the Page Deny code.
Page 73 To deny page announcements: 1. Press [FEAT ]. 2. Dial [#] + [9]. The display will show: PAG ING D EN Y The Page Allow/Deny feature code may be stored on a feature button. Conditions Stations initiating internal pages may receive error tone if not stations are available in page group. External paging in unaffected. Meet Me Description Anyone paging internally or externally may be answered for a private Meet Me connection.
74 Pause Conditions A page may be answered at any telephone using the Meet Me Page code, when the page announcement is heard over the telephone speaker. The page may be any zone page or all page. Meet Me Page is functional regardless of group assignments. Pause Description You can insert a pause to generate an intentional delay in dialing on outgoing CO line calls.
Save Dialed Number (SDN) 75 Save Dialed Number (SDN) Description Save Dialed Number (SDN) is normally used whenever you want to retain a telephone number to be dialed later. Oncestored, that number will be recalled when you dial the SDN code, regardless of what feature operations or numbers have been dialed at your telephone since you stored the number. Operation After dialing a number that is busy or is not answered: 1. Press [FEAT ]. 2. Dial[5] + [1].
76 Speed Dialing (ABBR) Speed Dialing (ABBR) Description Speed Dialing allows you to store frequently dialed numbers. These numbers are selected for dialing by the appropriate bin number. The feature code and bin number may be stored on any feature button for instant, one-button operation. Each station may store 50 personal (station) speed numbers in memory (bins 500-549) consisting of up to 16 digits each. By default, stations are not assi gned speed bin numbers.
Speed Dialing (ABBR) 77 Executive Key Telephone To store a telephone number in a personal Speed Dial bin: 1. Press [FEAT ]. 2. Dial [1]. The display shows: AB B R N O : __ bks p sh o w c h g 3. 4. Dial the bin number (500-549) where you want to store the telephonenumber. (You can press [bksp] and [chg] to correct errors.) Press [show]. The display shows the current contents of that bin: EMP T Y chg 5. Press [chg]. The display shows: __ bks p sa ve chg 6.
78 Station Feature Status Check To chain together Speed Dial bins: Enter [FEAT ] + [1] + [BIN #] as part of the number in any speed bin to dial that bin contents, after the contents of the current bin. 16 02 55 51 21 2 @ 0 0 chg To dial a number stored in Speed Dial: The system automatical ly selects the line. Dial the desired bin number (500-549). By default, stations are not assigned speed bin numbers.
Station Feature Status Check 79 Operation 1. Press [FEAT ]. 2. Dial [#] + [8]. The display shows the contents of the Last Number Redial memory. 55 51 21 2 L NR 3. n ex t Press [next]. The display shows the contents of the Save Dialed Number memory. 51 80 05 51 21 2 S DN n e xt 4.
80 Station Lock/Unlock Station Lock/Unlock Description You may use this feature to prevent unauthorized outside calling from your telephone. The feature code is also used to program your private 4-digit password number. Default password = 0000. Use of Station Lock [Feat 97] will restrict access to 911. Operation E NHANC E D TE L EPHO NE S -To lock the telephone: 1. Press [FEAT ]. 2. Dial [9] + [7]. 3. Dial your password. 4. Dial [#]. To unlock the telephone: 1. Press [FEAT ]. 2. Dial [9] + [7]. 3.
Station Lock/Unlock 81 E XE CUTIVE TE L EPHO NE To program Station Lock/Unlock: 1. Press [FEAT ]. 2. Dial [9] + [7]. The display shows: CH K P SW D_ _ bks p sh o w 3. 4. chg Dial your password (default is 0000). Press [show]. The display shows: LOCK T ELEP H ON E ps wd yes no To lock the telephone: Press [yes]. The display shows: PH ON E LOCK ED To unlock the telephone: Press [no]. The display shows: PH ON E U N LOC KE D To change your password: 1. Press [pswd].
82 Transfer 2. Dial your new password (up to 4 digits). The display shows: N EW P SW D : 1 23 4 bks p save chg 3. Press [save]. The Phone Lock feature code may be programmed on a programmable feature button. Conditions When your telephone is locked you can only make intercom calls. You may still answer calls and held lines while your telephone is locked. This includes speed dial access and CO lines marked as toll override.
Transfer 83 Operation To perform an Unscreened CO line or intercom call transfer: 1. Press [HOLD]. 2. Dial the station/Hunt Group number where you want to transfer the call. 3. Press [ TRANS] to transfer the call unscreened. To perform a Screened CO line or intercom call transfer: 1. Press [HOLD]. 2. Dial the station/Hunt Group number where you want to transfer the call. 3. Wait for the person you called to answer. 4. Press [ TRANS] to complete the call transfer.
84 UCD Group (Hunt) Intercom calls that are transferred, follow the Intercom Selection mode at the destination station (Voice Announce Hands-Free or Tone Ring). In screened transfer, if the person that you transferred the call to answers your intercom call in Voice Announce HandsFreemode, and does not go off-hook to connect with you on an intercom channel, the CO line will transfer ring when the transfer is completed.
User Saved Number Redial (USNR) 85 User Saved Number Redial (USNR) Description When on a CO Call, the user can enter the User Saved Number Redial (USNR) feature code, allowing the entry of any other number (telephone, FAX, or even bank account number), as a scratch pad entry for future use. When the station is idle, the user can enter either the SDN ([FEAT] + [5] + [1]) and/or USNR feature codes to make a CO call and dial the number stored. Operation To store a USNR number while on a call: 1.
86 Voice Announce (Hands-Free or Tone) Voice Announce (Hands-Free or Tone) Description The Enhanced and Executive key telephone models provide the ability to receive incoming intercom calls in Voice Announce Hands-Free mode (VA-HF). When your telephone is in this mode, you can reply to an intercom call by using the speakerphone.
Voice Mail 87 Voice Mail Description When a voice mail system is connected to the DHS-L via SLT ports the operation of the voice mail system can be greatly enhanced by preprogramming digit code strings that allow the caller entering voice mail to be diverted to the appropriate menu level. The code that must be entered may be different depending on the call type (CO transfer to VM, intercom call to VM, etc.).
88 Voice Mail 4. 5. Press [FEAT ] + [6] + [4]. Press [HOLD]. A confirmation tone is received. Dialing Ratio There are two VM Dialing Ratio parameters that may be programmed; TONE TIME and INT_DGT TIME. Default The DHS-L TONE TIME and INT_DGT TIME are set at 120 msec, and the adjustable range is from 60 - 150 msec. Integration Description An ancillary voice mail device may be connected to the system, and you can program a button for access to this feature.
Voice Mail 89 You may forward calls to the Voice Mail system using Call Forward and the Voice Mail Hunt Group number. Calls that you forward to Voice Mail will be forwarded to your mailbox. The person calling will hear your greeting and be prompted to leave a message. Once a message is left, the Voice Mail system will light the Voice Mail button. The Voice Mail system must be programmed to light Voice Mail buttons as follows. To turn ON the lamp: 1. Dial [#] + [9] + [6]. 2. Dial station number.
90 Voice Mail Operation When you hear the alert tone (double beep) while on a call: 1. Press [HOLD] or disconnect [CLEAR]. 2. Press [FEAT ]. 3. Dial [6] + [4]. An Executive Telephone will display: MON ITOR yes 4. VM CALL no Press [yes] to monitor the caller leaving a message or [no] to return to idle. When [yes] or [no] is selecte d, the caller continues to leave a message, unaware of the monitor feature operation. 5. If [yes] is selected, the display changes to: MON ITOR an s wer 6.
Voice Mail 91 To disable monitoring: Dial [3]. The telephone returns to an idle condition. The feature code may be programmed on a programmable feature button. The green lamp will flash fast to indicate that the Voice Mail Monitor feature is ready. Conditions You may press [MUTE] while monitoring a call to be connected to the caller. When you answer a call the programmed Disconnect Digits Table digits are sent to the voice mail port.
92 Voice Recorder Voice Recorder Description If you havean integrated voice mail system, this featurewill allow you to record internal and external conversations. When the Voice Recorder is activated, a conference is established between the call and the system voice mail group. The conversation is recorded in your voice mail box when the feature is enabled. Operation During a conversation: 1. Press [FEAT ]. 2. Dial [6] +[7]. An Executive telephone will display: RE COR DE R S ETU P 3.
Hotel/Motel -- Attendant/Operator Features 93 Hotel/Motel -- Attendant/Operator Features These Attendant/Operator features are also available for single line telephones programmed with Hotel/Motel configurations. Table 8: Hotel/Motel Features Feature 911 Emergency Ser vice Actions When a GUEST station dials 911; the operator/attendant console is notified and an SMDR record is generated. MULTIPLE WAKE UP CALLS Attendant Programming 1. Press [FEAT] + [9] +[2] + desired station number + press [show]. 2.
94 Hotel/Motel -- Attendant/Operator Features Table 8: Hotel/Motel Features Feature Actions Check Out 1. Press [FEAT] + [7] + [#] + [3] 2. Enter the desired station number and press [save]. Room Ready 1. Press [FEAT] + [7] + [#] + [1]. 2. Enter Station Directory number + [save]. Maintenance 1. Press [FEAT] + [7] + [#] + [4]. 2. Enter Station Directory number + [save]. Unavailable 1. Press [FEAT] + [7] + [#] + [5]. 2. Enter Station Directory number + [save].
Hotel/Motel -- Attendant/Operator Features Table 8: Hotel/Motel Features Feature Actions Maintenance Press [FEAT ] + [7] + [#] + [4] + (station number). Message Waiting Reply Press [FEAT ] + [9] + [6]. Voice Message Waiting Reply Press [FEAT ] + [6] + [4]. STATION TYPE Default = STAFF. (GUEST or STAFF) To change to GUEST setting : 1. Enter programming mode. 2. Press [show] + enter d esired station number. 3. Press [show]. 4. Press [next] twice. 5. Press [chg].
96 SLT Features and Operation SLT Features and Operation The System and Single Line Telephone Features of the STARPLUS® DHS-L™ Systems are listed and described in alphabetical order. Features described herepertain to Single Line Telephones and Analog devices (FAX, modem, cordless phone, etc.) connected to the DHS-L via the 2-Port Analog Adapter and 2-Port Analog Expander.
SLT Features and Operation 97 Table 9: SLT Feature Access Codes Feature Code CALL PICKUP Direct [Extn]6 Group #54 CAMP ON 4 CO LINE ACCESS 9 Specific Line 700-795 DO NOT DISTURB (Set/ Clear) #4 FLASH Flash HOLD [Flash] HOT LINE (Ring D own) #9✳ Cancel [Flash]#✳9✳ INTERCOM CALL 201-272, 301-372 INTRUSION (Privacy) [Extn]8 LAST NUMBER REDIAL #8 LINE FLASH CO/PBX [Flash] MESSAGE WAITING Cancel #✳96 + sss Clear Message Sent #✳#9 + sss Retrieve #96 Send [Extn]9 PAGE Extern
98 SLT Features and Operation Table 9: SLT Feature Access Codes Feature Code SPEED DIAL Dialing bbb Storing #1 + bbb + n + [Flash] STATION LOCK #97 + PPPP + # Password Change #97 + PPPP + pppp Unlock #97 + PPPP + ✳ TRANSFER Flash + sss UCD GROUP (Hunt) 430-453 VOICE MAIL #64 bbb= binnumber gg = group number n = outside phone number PPPP = current password pppp = new password sss = sta tion number
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