Feature Package 3 DHS /DHS-E TM TM The Answer To Your Company’s Growing Communication Needs User Guide
Feature Package 3 STARPLUS®DHS/DHS-E™ User Guide Issue #1 - March 2000 P/N: 7052-03
I Release Date Changes 1 12-95 Initial release of product. 2 7-97 Includes Feature Package 2 enhancements. 3 3-00 Includes Feature Package 3 enhancements. Content contains extensive revisions. LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications.
Contents General Description ............................................................... 1 Digital Key Telephones ...............................................................................1 Basic Key Telephone ........................................................... 1 Enhanced Key Telephone ................................................... 2 Executive Key Telephone .................................................... 3 Direct Station Selector (DSS) Console ...............................
ii March 2000 Call Waiting ...................................................................................................37 Camp On ........................................................................................................39 Busy CO Line ...................................................................... 39 Busy Station ....................................................................... 40 Conference ................................................................................
March 2000 iii Voice Mail Button .............................................................. 71 Voice Mail Monitor ........................................................... 71 Voice Over Busy ...........................................................................................73 Conditions ......................................................................... 74 Voice Recorder .............................................................................................
iv March 2000
General Description Digital Key Telephones The DHS and DHS-E support three proprietary digital key telephones (Basic, Enhanced and Executive). These key telephones support a hot-keypad for dialing digits at any time. Basic Key Telephone The basic key telephone (refer to Figure 1) is equipped with a speaker for monitoring call progress and receiving call announcements but is not equipped with a microphone for Hands-Free (HF) reply.
2 General Description Figure 1: Basic Key Telephone Enhanced Key Telephone The Enhanced Key Telephone is fully equipped for HF, and speakerphone operation. This key telephone is expanded to 28 buttons. Eight fixed function buttons remain consistent with those of the Basic Key Telephone. Twenty buttons are user-programmable feature buttons equipped, and dual color LED with preassigned default settings for quick power up operation. These buttons are arranged in five rows and four columns.
General Description 3 10 - 21, CO line 1-6, HF/Tone and Message Waiting. The Enhanced Key Telephone also is equipped with a 12-key Dial Pad for dialing intercom numbers, system feature codes and telephone network numbers on CO lines. Each telephone is equipped with an Additional Device Port (ADP) located on the underside of the phone for user-friendly connection of analog devices (answering machines, faxes, modems, cordless telephones, etc.).
4 General Description Figure 3: Executive Key Telephone The Super Twist LCD eliminates the need for contrast adjustment and enhances angled viewing position clarity of displayed data. A visual reference to call progress and call duration, as well as time and date information, is displayed. The display also enables the Executive Key Telephone user to send and receive visual advisory and call-back messages.
General Description 5 Direct Station Selector (DSS) Console Previously only available on the DHS-E, the Direct Station Selector (DSS) Console is now also available on the DHS. One DSS Console may be assigned to a station. Each DSS Console uses one Digital Station Port. Up to 12 DSS Consoles can be installed on a DHS system. The DSS Console buttons are programmed by the Station User using the FEAT + # + 5 command, then pressing the button on the DSS to be programmed.
6 General Conventions General Conventions Press the [CLEAR] button to cancel the current operation. The [FEAT] button joined with dial key codes will appear throughout the text. This button is used to access most system features. System resources are accessed using directory numbers to dial access the resource (station numbering, Hunt Group numbering, etc.). Any feature or resource code may be stored for one-button access under an available Programmable Feature Button.
General Conventions 7 Soft Button Prompts OCT 1 STATION FRI 8:00 10 Figure 5: Soft Buttons bksp: The user may press the [bksp] button to erase the last data entered and either re-enter, or return to the previous prompt. save: The station user must press the [save] button to confirm an entry and continue with the next prompt. chg: Press the change [chg] button to modify the current item.
8 Features Features The System and Key Station features of the STARPLUS® DHS/DHS-E™ Systems are listed and described in this section. An abbreviated feature index is provided in Table 1: Feature Access Codes, fullfeature descriptions are provided alphabetically following Table 2: System Numbering Plan. The following variables apply to the Feature Access Code table (refer to Table 6).
Attendant Administration Unavailable F#+[0]+pppp F+[9]+[5] F+[7]+[8] F+[5]+[5] F+✳+[9]+[2] F+[9]+[2] + hh mm F+[7]+[1]+✳ F✳[9]+[5] F+[9]+[5] Automatic Line Selection Non-Display F+[7]+[1]+aaa+sav e DHS F✳[9]+[5] F+[7]+[8] Automatic Busy Redial Cancel F+[5]+[5] F+✳+[9]+[2] Authority Code - Traveling Class of Service Cancel F+[9]+[2] + soft button F+[7]+[1]+✳ Unforced Alarm Station (Hour/Minute) F+[7]+[1]+aaa LCD Forced Account Code Feature Table 1: Feature Access Codes F#+[0]
82-89 CO line button Make an outside line call F+[5]+[2] LCD Hunt Group soft button Idle /Busy F+[2] + soft button F+[2] + soft button Busy Busy/No Answer (x = 0-4) Call Forward F✳[9]+[1] Cancel Call Intercom Call Background Music (1 and 2 Toggle) Feature Non-Display F+[2] + [5] + ss + x F+[2] +[1] + ss F[9]+[1] F✳[9]+[1] CO line button 82-89 F+[5]+[2] DHS Table 1: Feature Access Codes F+[2] + soft button F+[2] + soft button soft button F✳[9]+[1] CO line button 800-807 F+[5]+
F+[7]+[3] + ss F+#+[6] F+[2] + soft button F+[2] + soft button F+[7]+[3] + ss Display Idle No Answer (x = 0/1/2/3/4) F+[7]+[3] + cc F+[7]+[3] + ss Answer by CO Line By Station Call Park F+[2] + [4] + ss + x F+[2] + soft button Direct (all modes) F+[7]+[3] + ss F+[7]+[3] + cc F+[2] +[0] + ss F+#+[6] F+[2] + [2] + ss F+[2] F+[2] Cancel F+[2] +[3] + ss Non-Display F+[2] + soft button LCD DHS Calls From Station Feature Table 1: Feature Access Codes F+[7]+[3] + sss F+[7]+[3] +
Unavailable F+[6]+[8] Call Waiting Allow F+#+[9] Unanswered Call Table soft button F+[9]+[3] Busy Station CO Line Camp On F+#+[9] Answered Call Table F+[9]+[3] 2 Unavailable Unavailable HOLD + ss + TRANS HOLD + ss + TRANS Call Transfer Caller ID F+[5]+[4] F+[5]+[4] Group F+[5]+[3] + ss Non-Display F+[5]+[3] + ss LCD DHS Directed Call Pickup Feature Table 1: Feature Access Codes F+[9]+[3] soft button F+#+[9] F+#+[9] F+[6]+[8] HOLD + sss + TRANS F+[5]+[4] F+[5]+[3]
F+[3] F+[3] F+[7]+[7] Unavailable F+#+[7] F+[4] F+[7]+[4] + cc F+[7]+[4] + ss F+[6]+[0] soft button F+[7]+[7] F+[7]+[9] F+#+[7] F+[4] Forced Release CO Forced Release Station Supervised Talk Privately Unsupervised Directory Dial Distinctive Ringing Station Do Not Disturb F+[5]+[7] F+[6]+[0] F+[7]+[4] + ss F+[7]+[4] + cc F+[7]+[4] F+[7]+[4] F+✳+[9]+[3] Non-Display F+✳+[9]+[3] LCD DHS Forced Release Conference CO Line Flash Cancel Feature Table 1: Feature Access Codes
HOLD 10-81 HOLD 10-81 Retrieve F+[9]+[6] F+#+[2] [0] F+[9]+[6] F+#+[2] [0] Send Night Service Operator (dial operator station) Unavailable F+[9]+[0] Executive Notify F+✳+[9]+[6] F+✳+[9]+[6] Cancel Message Waiting FEAT + HOLD FEAT + HOLD Exclusive F+[9]+[4] F+#+[5] Non-Display F+[9]+[4] F+#+[5] LCD DHS Auto Intercom call (2 or 3 digits) Hold DSS Console Button Program Feature Table 1: Feature Access Codes [0] F+#+[2] F+[9]+[6] F+[9]+[0] F+✳+[9]+[6] 100-195 HOLD FEAT + HO
F+[5]+[0]+[3] + g F[7]+[0] F+[8] F+[5]+[1] F+[9]+[9] F+[5]+[0] + soft button F+[5]+[9] F+[5]+[0] + soft button F[7]+[0] F+[8] F+[5]+[1] Deny External Paging Speakers Meet Me Answer Station Group (g=group number) Pause - Displays (P) Redial - Last Number Save Dialed Number (SDN) F+[5]+[9] F+[5]+[0]+[1] F+[9]+[9] F+[5]+[0]+[2] F+[5]+[0] + soft button All (Station and External) F+[5]+[0]+[0] Non-Display F+[5]+[0] + soft button LCD DHS All Stations Page Feature Table 1: Feature Access Cod
F+#+[1] F+#+[1] Programming Storing (dd = 00-99) F+#+[3] F+#+[8] F+[9]+# F+[9]+[8] F+[9]+[7] Feature Button Programming Feature Check Headset Mode Intercom Mode Select (H-T-P) Lock Station F+[1] LCD Dialing Speed Dial Feature Non-Display F+[9]+[7] + pppp +# F+[9]+[8] F+[9]+# Unavailable F+#+[3] F+#+[1] + dd + n + HOLD F+#+[1] F+[1] DHS Table 1: Feature Access Codes F+[9]+[7] F+[9]+[8] F+[9]+# F+#+[8] F+#+[3] F+#+[1] F+#+[1] F+[1] LCD Non-Display F+[9]+[7] + pppp + # F+[9]
F+[5]+✳ F+[6]+[4] F+[5]+✳ F+[6]+[4] User Saved Number Redial (Memo pad saved number) Voice Mail Monitor F+[7]+[2] F+✳+[9]+✳ F+[7]+[2] Deny Voice Recorder F+✳+[9]+✳ F+[9]+✳ Allow F+[9]+✳ Soft Button (while busy tone is heard) F+[5]+[6] Unavailable F+#+✳ + pppppp System Programming Voice Over Busy F+[9]+[7] + pppp F+[9]+[7] Unlock F+[9]+[7] + pppp + nnnn Non-Display F+[9]+[7] LCD DHS Password Change Feature Table 1: Feature Access Codes F+[7]+[2] F+✳+[9]+✳ F+[9]+✳ Soft Button
18 Features Table 2: System Numbering Plan DHS DHS-E PARAMETERS 01-12 700-717 CO Line Range 10-81 100-195 Station Numbers 82-89 800-807 Hunt Groups / Voice Mail Group 9/0 9/0 CO Line Group Access Code (9 is the default code for CO Line access) 0/9 0/9 Operator Code (0 is the default system Operator Attendant code) Account Code Forced Verified Description When enabled, you must dial an account code in order to make an outgoing call on a CO line.
Features 19 When you dial a valid account code, your telephone is still monitored for toll restriction according to the Class of Service (COS) assigned to your telephone. Unforced/Unverified Description You may dial a personal or departmental account code for future tracking of time spent on customer accounts. Operation 1. Press an idle line button. 2. Press [FEAT]. 3. Dial [7] +[1]. 4. Dial account code. 5. From an Enhanced Telephone, press [✳]. From an Executive Telephone, press [save]. 6.
20 Features To turn OFF a signaling alarm: When the alarm time is reached, you will hear tone ringing. 1. 2. Press [FEAT] Dial [✳ ]+ [9] +[2] Executive Telephones To turn ON a signaling alarm: 1. 2. 3. 4. Press [FEAT] Dial [9] + [2] Press CHG Dial HHMM where HH is hour, MM is minute (24hour clock). 5. Press [SAVE] To turn OFF a signaling alarm: When the alarm time is reached, you will hear tone ringing and the display will show: AL AR M ack 1.
Features 21 Attendant Administration Description Attendant Administration is used to set the features Service Mode (Day/Night/Time), System Date and Time, and System Speed Dial. Operation 1. Press [FEAT] 2. Dial [#] + [0]. The display shows: C HK PS W D :__ bksp save chg 3. 4. Dial the password. Press [save]. The display shows: SE LE C T F U N CT I ON svc t ime spd 5. You have three programming choices: System Service Mode System Date and Time System Speed Dial Numbers System Service Mode 1.
22 Features System Date and Time 1. Press [time]. The display shows: SYS TE M TI ME ba ck nex t show 2. Press [show]. The display indicates: YEA R ba ck : YR nex t chg 3. 4. If the year is correct, press [next]. If you are programming a new year, dial the numbers for the current year. 5. Press [save] 6. Press [next] to continue programming System Date and Time. 7. Press [back] or [next] to return to the main Attendant Administration menu.
Features 23 4. Press [chg]. The display will show: _ back 5. 6. 7. n ex t s how Dial the number to be stored in the bin. Press [save] Press [back] to return to Step 4 and continue programming speed dial numbers or press [next] to return to the main menu, or press [chg] if the speed dial number was incorrectly entered. Additional Information for Speed Dial To enter a CO Line Flash in a Speed Dial bin, enter [FEAT] + [3]. The display shows “\”.
24 Features restricted CO line calls can be made from telephones that are normally restricted. Operation At the telephone without extended dialing privileges: 1. 2. 3. Press [FEAT] Dial [5] + [5] Dial your station number. 1. 2. 3. Perform the Operation Steps 1-3. Dial your password. You may now dial according to your COS. 1. 2. Perform the Operation Steps 1-3. An Executive Telephone will display: Basic and Enhanced Telephones Executive Telephones AUT HOR IT Y CD __ bksp save chg 3. 4. 5.
Features 25 Automatic Busy Redial Description Automatic Busy Redial (ABR) may be used to redial the last number. The system will automatically dials the number and then monitors the line for a busy signal. If a busy signal is detected, the system ends the call and attempts to dial the number again. The redial cycle will continue until the maximum number of attempts designated in programming is reached. Operation 1. Press [FEAT] 2. Dial [7] + [8].
26 Features Operation Basic and Enhanced Telephones 1. 2. 3. Press [FEAT] Dial [9] + [5] Dial the following codes to select the item you want the telephone to access automatically: [0] intercom, [1] - any outgoing line, [2] + [x] - any specific line, where x is that line dial [0] (0-9 for line 10, [✳] for line 11, [#] for line 12). 1. 2. Press [FEAT] Dial [9] + [5]. The display will show: Executive Telephones SE LE CT 3.
Features 27 Background Music Description When your telephone is idle and the feature is enabled and activated, you can hear background music (BGM) through the loudspeaker. Operation To enable/disable: 1. 2. Press [FEAT] Dial [5] + [2] If a feature button is programmed for BGM, the lamp for that button will not light to indicate BGM is activated. Hearing the BGM will be your confirmation that the feature is activated. The DHS requires the Option Module to support the second BGM Channel.
28 Features 4. Station you are calling is busy. S TA xx WA IT cbck msg Basic and Enhanced Telephones To send a Call Back: 1. Press [FEAT] 2. Dial [9] + [1] To answer a Call Back: 1. When the Call Back process begins, your telephone will ring a special Call Back ring for 30 seconds. Lift the handset or press [SPKR]. Executive Telephones To send a Call Back: 1. Press [cbck]. The display will show either: CBCK TO STA xx or C AL L BACK D EN IE D To answer a Call Back: 1.
Features 29 Press [reply] to continue the Call Back. The display will show: C AL L IN G STA cb ck msg 3. xx If you press [del] in Step 2, the Call Back will be canceled and the display will show: C AL L BACK DE L ET E To cancel a Call Back: 1. 2. Press [FEAT] Dial [✳] + [9] + [1] Conditions The station you are calling must be busy or in the Tone Ringing mode. Call Back will be denied when there is already a Call Back request at the called station.
30 Features Station Description There are many Call Forward choices: Forward calls when your telephone is idle. Forward calls when your telephone is busy. Use the Follow Me feature to receive calls at a temporary location and activate the feature remotely from another station. Forward your calls when there is no answer. Combine busy and no answer call conditions for forwarding calls. Forward Intercom calls, incoming CO and transferred CO calls.
Features 31 Call Forward cannot be activated at a telephone in Do Not Disturb (DND). Only one type of Call Forward can be active at a station at any time. Call Forward cannot be programmed for more than three stations in a series.
32 Features 2. Press the Soft Button while the call is ringing, and the following display shows: CO LI N E 2 0 0:0 3 2 0 2 -1 2 3 -4 5 6 7 1. OR After call is answered, press the Soft Button to toggle between the incoming call number and name. Answered Call Table Description Caller Identification information for up to 200 answered calls is stored in a system-wide Answered/ Unanswered Call Table.
Features 33 To dial the name/number displayed (long distance call): 1. Press [dial]. VODAVI lo ngd loca l 2. Press [longd]. The number 1 will be dialed followed by the telephone number. To dial the name/number displayed (local call): 1. Press [dial]. VODAVI lo ngd 2. loca l Press [local]. The area code will not be dialed. Unanswered Call Table Description Caller Identification information for 200 unanswered calls is stored in a system-wide Unanswered/ Answered Call Table.
34 Features To dial the name/number displayed (long distance call): 1. Press [dial]. VODAVI lo ngd loca l 2. Press [longd]. The number 1 will be dialed followed by the telephone number. To dial the name/number displayed (local call): 1. Press [dial]. VODAVI lo ngd 2. loca l Press [local]. The area code will not be dialed. Review Call Information 1. Press [more].
Features 35 Call Park Description This feature allows you to have calls parked at your telephone that can be retrieved from any telephone in the system. Calls are parked and retrieved by dialing the Call Park code followed by the pre-assigned station number. Operation During a call on Line 1: 1. Dial [FEAT] + [7] + [3]. At an Executive Telephone, the display will show: C AL L PAR K 2. Dial the station number.
36 Features Dial [FEAT] + [7] + [3] followed by the CO line number (1-12 DHS) (700-717 DHS-E), Press the flashing CO line button (if the CO line for the parked call appears on the telephone). To retrieve a parked call: (Executive Telephones ONLY) 1. 2. Press [FEAT]. Dial [7] + [3]. At an Executive Telephone, the display will show: C AL L PAR K AN SW E R 3. Dial the station number where the call is parked.
Features 37 Direct 1. 2. Press [FEAT] Dial [5] + [3]. At an Executive Telephone, the display will show: DI RE CT PI CKUP 3. Dial the station number to pick up the call. Group 1. 2. Press [FEAT]. Dial [5] + [4]. The Call Pickup feature code may be programmed on any programmable feature button. Call Waiting Description You will hear a notification tone through the speaker whenever an inside caller is waiting and this feature is enabled. Operation 1. To enable Call Waiting, Press [FEAT]. 2.
38 Features 2. Station 12 hears a ringback tone and the display shows: STA cbck 3. 16 msg WAIT Station 16 hears one ring tone and the display shows: STA reply 12 WA IT rej ec t 4. Station 16 can either reply or reject the call: To reply: Press [reply]. The display at Station 16 shows: CON NE CT STA 1 2 The original call at Station 16 is placed on Hold automatically if Auto Hold Allow is enabled, or disconnected if not enabled. The display at Station 12 shows: CON NE CT STA 1 6 To reject: 1.
Features 39 Camp On Busy CO Line Description This feature allows you to Camp On a busy CO line and reserve that CO line for use when it becomes available. This feature eliminates the need for you to continually observe the line status for availability. You may only have one Camp On active at any time. Operation Basic and Enhanced Telephones 1. Press the busy line button. You will hear busy tone. 2. Press [FEAT]. 3. Dial [9] + [3]. You will hear error tone if the line is already camped-on.
40 Features 4. You will hear ringing when the line becomes available and the display will show: LN x 5. Press the line button or lift the handset. The display shows: CO LI N E x To cancel: 1. 2. Press [FEAT]. Dial [✳] + [9] + [3]. At an Executive Telephone, the display will show: CO LI N E C AM P D EL Conditions Stations can Camp On one busy CO line at a time. The Camp On Alerting Ring Time is 30 seconds. If the camp on goes unanswered during the 30 second ring time, the camp on is canceled.
Features 41 1. While listening to the busy tone after calling a station, the display will show: STA cbck 2. xx BUS Y msg nex t Press [next]. The display will show: STA camp xx vo ice BUS Y Press [camp]. The display will show: C AM P ON TO xx You will hear a confirmation tone, followed by, MusicOn-Hold (if equipped) until your Camp On is answered. When the camped-on station places the current call on hold, or hangs up, the Camp On will ring at the station. 3.
42 Features To establish a conference while on a line: 1. 2. 3. 4. 5. Press [HOLD]. The current call is placed on hold and intercom dial tone is heard. Press another line button (or dial a DHS system station and go to step 4). Dial the second party. (Repeat Steps1-3 to add a third party). To join the parties in a conference, Press [FEAT]. Dial [6] + [0]. The display shows: CON FER EN C E 6.
Features 43 3. Dial the station number or press the line button to talk privately. Executive Telephones To force release or talk privately: 1. 2. Press [private] or [forced]. Dial the station number or press the line button to release or talk privately. Any conference feature code may be programmed on any available programmable feature button.
44 Features 2. 3. Press [FEAT] Dial [7] + [7]. At an Executive Telephone, the following display will be seen momentarily. UN SUPE R VIS ED CN F 4. If no further action is taken, the display returns to idle status. At this time, the two lines are conferenced. To rejoin the unsupervised conference: 1. 2. At your station, press [FEAT]. Dial [6] + [0] Directory Dial Description Enables station users to obtain a directory of station users and have the system dial the extension shown in the display.
Features 45 4. Press the soft key to locate the most likely entry and volume keys to scroll the names, until you locate the one you were trying to find: C HAR L ES _ bk sp show chg Then press any soft key to dial, once the desired name is displayed. C HAR L ES _ 15 ICM To execute a speed dial number using directory dial: 1. If the destination is a speed dial number, the number stored in the speed dial bin will be displayed C HAR L ES _ 1 2 3 45 6 7 2.
46 Features 2. 3. Dial [#] + [7] Dial a ringing tone code (1-5). The Distinctive Ring code #5 results in no ringing; it turns the ringer off. Executive Telephones 1. 2. Press [FEAT] Dial [#] + [7]. You will hear the current ringing tone. The display will show: R IN G 3. T YPE : 1 chg Press [chg]. You will hear the new ringing tone. The display will show: R IN G T YPE : 2 chg The Distinctive Ringing feature code may be programmed on a programmable feature button.
Features 47 2. Dial [4]. You will hear a confirmation tone on an Executive Telephone displays: DO N OT D IST UR B 3. Repeat Steps 1 and 2 above to cancel DND. You will hear a confirmation tone on an Executive Telephone. The display the will show the following prior to returning to the idle display message: DN D DE L ET E The DND feature code may be programmed on a programmable feature button.
48 Features The Override option is displayed only if your COS is higher than the Station 16 COS. 2. Press [override]. If Station 16 is idle, your display shows: CAL L IN G STA xx cb ck msg 3. OR If Station 16 is busy, your display shows: STA xx cbck msg 4. BUS Y nex t OR If Station 16 is busy with Call Wait enabled, your display shows: STA cbck xx msg WA IT Direct Station Selector (DSS) Console Description One DSS console may be assigned to a station.
Features 49 2. Press [FEAT] 3. Dial the system feature code. 4. Press [HOLD] To program a BLF/DSS button: 1. Dial [1] 2. Dial the station number. 3. Press [HOLD] To program a CO line button: 1. 2. Dial [0] Dial the CO line number or code for a CO line group. Table 5: CO Line Flex Button Codes. 3.
50 Features 3. 4. 5. Press the Programmable Feature Button. Dial [0] Press [HOLD] Executive Telephones To program DSS console buttons: 1. 2. Press [FEAT] Dial [#] + [5]. The display shows: PR ES S DS S K EY 3. Press a programmable feature button. The current contents of that button is displayed. F9 6 show 4. chg Press [show]. The name of the current feature stored is displayed. M ESS AG E WAI T IN G 5. Press [chg].
Features 51 To program a CO line button: 1. Press [DIR]: DI R N O. : _ _ bk sp save chg 2. Dial the CO line number (700-717). CO L I NE _ _ _ bk sp s ave chg 3. Press [save] To program a BLF/DSS button: 1. 2. 3. 1. On the DHS, press [STA], then chg. Dial the Station number. Press [save] OR On the DHS-E, Press [DIR]. The display shows: DI R N O. : 1 0 2 bk sp save chg 2. Dial the station number. 3. Press [save] To program a system feature: 1. 2. 3. 1. On the DHS, press soft key [feat], then [chg].
52 Features 2. Press [FEAT]. F will appear on the display: FTR COD E: F50 bk sp save chg 3. Dial the feature code. 4. Press [save] To erase the contents of a programmable feature button: 1. Press [save] instead of dialing a code. If you dial an invalid code, you will hear error tone and an Executive Key Telephone display will show CODE UNAVAILABLE.
Features 53 Automatic Description You may enable this feature on your telephone to simplify call handling, avoid accidental lost calls, and assist call transfers. Operation To enable/disable: 1. Press [FEAT]. 2. Dial [9] + [4]. During a telephone conversation: 1. Press a different line button. The first call is automatically placed on Exclusive Hold. The Automatic Hold feature places a call on Exclusive Hold.
54 Features minutes) time expires. You will hear a tone alerting you that the timer has expired and your call is now on System Hold. The green lamp at your telephone will flash slowly and the red lamp at other stations will begin to flash slowly. Exclusive Hold is used only for CO line calls. Reminder Time Description The system provides a programmable timer to remind you that a call has been left on System or Exclusive Hold.
Features 55 2. Ringback tone is heard or if the called station is in Voice Announce mode, a connection is automatically selected. VOIC E C ALL xx ms g 3. If the called station is busy, busy tone is heard. STA cbck 4. xx msg BUS Y nex t If the called busy station has Call Wait enabled, ringback tone is heard.
56 Features Message Outgoing Description You may send a message waiting, a customized message, or one of 6 pre-programmed messages to other Executive Key Telephone users on the system. Operation When you dial another Executive Key Telephone, you will be given the option to leave a message: C AL L IN G 1. S TA xx M SG Press [msg] and the display changes to: M ESS AG E T YPE C AL L M E PR EP R OG To send a Message Waiting: 1. Press [call me]. To send a customized message: 1. Press [preprog].
Features 57 Table 6: Dial Pad Key Programming * † ‡ Depressions: 1 2 3 4 5 6 7 8 9 S 0 # 1st * A D G J M P T W † Q ‡ 2nd B E H K N R U X 3rd C F I L O S V Y Z Dial Key [1] is used to select special characters. Dial [✻] before a Dial Key to insert the number on the dial pad key instead of a letter in this character position. When [✻] is pressed after a letter has been selected for this character position, the selected letter is forced to lower case.
58 Features 3. Press [send]. To view a message: 1. The Message Wait button will flash and the display shows: M SG FR OM S TA x x s how d el 2. Press [show] to display the message sent to you. Executive Notify Description Executive Notify provides you with a method to inform intercom callers of the reason you are away from your telephone. Operation To program a message: 1. 2. Press [FEAT]. Dial [9] + [0]. The display will show: M SG FR OM S TA x x s how d el To customize a message: 1. 2.
Features 59 Table 8: Available Executive Notify Pre-programmed Messages OUT FOR LUNCH IN A MEETING BE BACK SOON OUT OF OFFICE LEFT FOR THE DAY ON VACATION 3. Press [store]. When another Executive Key Telephone user calls you, the message OUT FOR LUNCH will be displayed on the caller’s telephone display:. O U T F O R LUN C H cbck msg The caller has the option of using the Call Back feature or leaving a message for you.
60 Features Executive Telephones To send a Message Waiting: Upon calling Station xx and receiving no answer or busy: C AL L IN G STA cbck msg xx OR STA cbck xx msg BUS Y nex t [cbck] won't be displayed unless called station is in tone mode. 3. Press [msg]. M ESS AG E T YPE ca ll me prepro g 4. Press [call me]. You will hear confirmation tone. M SG TO STA xx To answer a single Message Waiting: 1.
Features 61 To answer multiple Message Waitings: 1. Your telephone display shows the following: M SG FR OM S TA mo re reply xx d el 2. Press [more] to review the other messages. To cancel a Message Waiting: 1. 2. 3. Press [FEAT]. Dial [✻] + [9] + [6]. Dial the station number where the message was left. Conditions The system will allow a total of 48 messages waiting in the system at any one time.
62 Features Conditions Each time the Night Service code is entered, the system mode of operation changes to the opposite mode. When the system is in the Night Service mode, all Executive Key Telephones will display night. Page Description You can perform several types of pages: Internal Paging - page a group or place a systemwide internal page. External Paging - access external/ancillary paging equipment. All Call Paging - access all paging zones (internal and external).
Features 63 Pause Description You can insert a pause to generate an intentional delay in dialing on outgoing CO line calls. Operation 1. During dialing on any CO line or when programming a Speed Dial bin (refer to “Speed Dial”), press [FEAT]. 2. Dial [7] + [0] . P Pause may be stored on a programmable feature button and is also used in programming fields that accept a Pause character.
64 Features 5. If the Last Number Redial memory is empty, you will hear error tone and an Executive Telephone will display: L NR EM PT Y The LNR feature code may be programmed on a programmable feature button. Conditions Last Number Redial cannot be applied to intercom calls. Save Dialed Number (SDN) Description Save Dialed Number (SDN) is normally used whenever you want to retain a telephone number to be dialed later. Operation After dialing a number that is busy or is not answered: 1. 2.
Features 65 Conditions The SDN is a maximum of 16 digits. Save Dialed Number feature code may be stored on any feature button. Speed Dial Description Speed Dial allows you to store frequently dialed numbers. These numbers are selected for dialing by the appropriate bin number. The feature code and bin number (00 - 19) may be stored (up to 16 digits each) on any feature button for instant, one-button operation.
66 Features 4. Press [HOLD]. You will hear confirmation tone. Executive Key Telephone To store a telephone number in a personal Speed Dial bin: 1. 2. Press [FEAT] Dial [#] + [1]. The display shows: SP EED N O : __ bksp s how chg 3. Dial the bin number (00-19) where you want to store the telephone number. (You can press [bksp] and [chg] to correct errors.) 4. Press [show]. The display shows the current contents of that bin: EM PT Y chg 5. Press [chg]. The display shows: __ bk sp s ave chg 6.
Features 67 To chain together Speed Dial bins: 1. Enter [FEAT] + [1] + [BIN #] as part of the number in any speed bin to dial that bin contents, after the contents of the current bin. 1 6 0 25 5 5 1 2 1 2 @ 0 0 ch g To dial a number stored in Speed Dial: You may choose to first press an idle [CO line] or you may let the system automatically select the line. 1. 2. Press [FEAT]. Dial [1]. At an Executive Key Telephone, the display shows the following: SP EED N O 3.
68 Features 4. Continue pressing [next] to display the status of the remaining features: User Saved Number Day COS Night COS Auto Hold Phone Lock Voice Announce Call Wait Setting Page Receive Night Station Transfer Description There are three types of transfer you may use: screened, un-screened, and one-button. Operation To perform an Unscreened transfer: 1. Press [HOLD] 2. Dial the transfer to-station/Hunt Group number. 3. Press [TRANS] to transfer the call unscreened.
Features 69 User Saved Number Redial (USNR) Description When on a CO Call, the user can enter numbers (telephone number, FAX number, or even bank account number), as a scratch pad entry for future use. Operation To store a USNR number while on a call: 1. 2. Press [FEAT] Dial [5] + [✳]. At an Executive Key Telephone, the display shows: SAVE U SN R N U M 3. Enter the number to be stored (up to 16 digits). 4. Press [SAVE] To Dial: 1. 2.
70 Features Operation When your telephone is set for VA-HF mode: 1. The call is automatically connected and your display shows: STA 2. 14 CA LL The display at the calling station reads: VOICE CA L L 11 In VA-Privacy mode, the call can come in with mute on. Turn off must to use the speakerphone or then lift the handset. Voice Mail Integration Description An ancillary voice mail device may be connected to the system.
Features 71 You may forward calls to the Voice Mail system using Call Forward and the Voice Mail Hunt Group number. To turn ON the VM indicator lamp: 1. Dial [#] + [9] + [6]. 2. Dial station number. To turn OFF the lamp: 1. 2. Dial [#] + [✳] + [9] + [6]. Dial station number.
72 Features Operation When you hear the alert tone (double beep) while on a call: 1. 2. 3. Press [HOLD] or disconnect [CLEAR]. Press [FEAT] Dial [6] + [4]. An Executive Telephone will display: M ONI TOR yes 4. VM C AL L no Press [yes] to monitor the caller leaving a message or [no] to return to idle. When [yes] or [no] is selected, the caller continues to leave a message, unaware of the monitor feature operation. 5. If [yes] is selected, the display changes to: M ONI TOR a nswer 6.
Features 73 Voice Over Busy Description If your telephone is busy you may still receive a voice announcement from a calling station. Operation Basic and Enhanced Telephones To place a Voice Over Busy: 1. After dialing a busy station and listening to busy tone, press [FEAT]. 2. Dial [5] + [6] To reject a Voice Over Busy: 1. 2. Press [FEAT] Dial [5] + [6] Executive Telephones To place a Voice Over Busy: 1. Call any busy telephone. You will hear busy tone and your telephone displays: STA cbck 2.
74 Features To reject a Voice Over Busy: 1. The display shows: S TA 2. xx rej ec t VOI CE Press [reject]. The display shows: R EJECT VOICE To allow Voice Over Busy calls: 1. Press [FEAT]. 2. Dial [9] + [✳]. To deny Voice Over Busy calls: 1. 2. Press [FEAT]. Dial [✳] + [9] + [✳]. The Voice Over Busy feature code may be programmed on a programmable feature button. Conditions Voice Over Busy is not possible when the Call Waiting, Busy Forward or Busy No Answer Forward features are enabled.
Features 75 Operation During a conversation: 1. 2. Press [FEAT] Dial [7] +[2]. An Executive telephone will display: R ECOR DE R SE TUP 3. Once the Voice Recorder connection is established, the display will show: R ECOR DI NG 4. Disable the feature at any time by Steps 1 and 2 above or by pressing a [programmed feature button]. Use of this feature may be interpreted as a violation of federal, state or local laws, and an invasion of privacy. Check applicable laws in your area before using this feature.
76 Single Line Telephone Single Line Telephone The System and Single Line Telephone Features of the STARPLUS® DHS/DHS-E™ Systems are listed and described in alphabetical order. Features described here pertain to Single Line Telephones and Analog devices (FAX, modem, cordless phone, etc.) connected to the DHS/DHS-E via the 2-Port Analog Adapter and 2-Port Analog Expander. An abbreviated feature index is provided; refer to Table 10: SLT Feature Access Codes.
Single Line Telephone 77 Table 10: SLT Feature Access Codes FEATURE DHS DHS-E Authority Code #55+ SS +PPPP #55 + SSS+ PPPP Call Back #91 #91 #✳91 #✳91 F F Busy #21 + SS #21 + SSS Busy/No Answer #25 + SS + T #25 + SS + T Cancel #2 #2 Direct (all modes) #22 + SS #22 + SSS Follow Me Forward #23 + SS + PPPP #23 + SSS + PPPP Idle #20 + SS #20 + SSS No Answer #24 + SS + T #24 + SSS + T Call—Hunt Group 82-89 800-807 Call Operator 0 0 Call Park Answer by CO Line #73 + 0 +
78 Single Line Telephone Table 10: SLT Feature Access Codes FEATURE DHS DHS-E Camp On Busy Station 2 2 CO Line #93 #93 Cancel #✳93 #✳93 9 9 Line Group ✳4 + (g) ✳4 + (g) Specific Line ✳3 + C ✳3 + C Do Not Disturb (Set/Clear) #4 #4 Hold F + wait F + wait Retrieve ✳6 ✳6 Retrieve from Another Station ✳7 + SS ✳7 + SSS Cancel ##4 ##4 CO Line ##4 + T +✳3 + n ##4 + T + nnn (nnn = 700-717) External Page ##4 + T + #501 ##4 + T + #501 Internal All Call Page ##4 + T + #500
Single Line Telephone 79 Table 10: SLT Feature Access Codes FEATURE DHS DHS-E Speed Bin ##4 + T +✳1 + nn ##4 + T +✳1 + nn Station ##4 + T + SS ##4 + T + SSS System All Call Page ##4 + T + #502 ##4 + T + #502 Intercom Call (two or three digits) 10-81 100-195 Last Number Redial #8 #8 Line Flash CO/PBX F + #3 F + #3 Cancel #✳96 + SS #✳96 + SSS Send #96 + SS #96 + SSS Page All Internal #500 #500 External—Paging Speakers #501 #501 Meet Me Answer (Meet Me Page) #59 #59 Statio
80 Single Line Telephone Table 10: SLT Feature Access Codes FEATURE DHS DHS-E Station Alarm Cancel #✳92 #✳92 Set #92 + hhmm #92 + hhmm #97 + PPPP + # #97 + PPPP + # Password Change #97 + PPPP + pppp #97 + PPPP + pppp Unlock #97 + PPPP +✳ #97 + PPPP +✳ Voice Mail #64 #64 Transfer F + SS F + SSS Voice Over Busy Originate #56 #56 Station Lock
Index A Account Code 18 Alarm Station 19 Attendant clear 7 CO Line Transfer 68 Conference Supervised 41 Unsupervised 43 Administration 21 Authority Code COS 23 Automatic Busy Redial 25 Automatic Line Selection 25 D DHS Digital Key Telephones 1 Dial B back 7 Background Music (BGM) 27 Basic Key Telephone 1 bksp 7 C Call Forward Display 29 Station 30 Call Park 35 Answer 35 Call Pickup Direct 37 Group 37 Call Waiting 37 Caller Identification (ICLID) Answered Call Table 32 Calling Number/Name Display 31
vi March 2000 Hold Abandon(Loop Supervision) 52 Automatic 53 Exclusive 53, 68 Reminder Time 54 System 54 Soft Button Prompts 7 Speed Dial 65 Pause 63 Station Distinctive Ring 45 T Transfer 68 L Last Number Redial (LNR) 63 U User M Saved Number Redial (USNR) 69 Message Executive Notify 58 Outgoing 56 Waiting 59 Music On Hold (MOH) 61 N next 7 P Page 62 Pause 63 Privacy refer to Voice Announce Programming Soft Button Prompts 7 S save 7 show 7 Single Line Telephone (SLT) Feature Access 77 V Voi
www.vodavi.com ©2000 Vodavi Technology, Inc. Vodavi is a registered trademark of Vodavi Technology, Inc.
